StorCase Technology 12-Bay 4U Fibre SATA JBOD User Manual

StorCase® Technology

InfoSt ation

12-Bay FC-to-Serial ATA JBOD
External Expansion Chassis

User's Guide

®

StorCase® Technology

i

InfoSt ation

®

12-Bay FC-to-Serial ATA JBOD

External Expansion Chassis

User's Guide

Part No. D89-0000-0251 A00 April 2004

StorCase Technology, Inc.

17600 Newhope Street

Phone [phone] Fax [phone]

InfoStation 12-Bay JBOD User's Guide - Rev. A00 StorCase Technology, Inc.

Fountain Valley, CA 92708-9885

ii

LIMITED WARRANTY

STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.

This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassem­bly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.

Duration of Warranty

Seven-Year Warranty: The following StorCase products are covered by this warranty for a

period of seven (7) years from the original date of purchase from StorCase or its authorized
resellers: all Data Express® removable device enclosures and all Data Silo®, Data Stacker® and
InfoStation® external expansion chassis, except for those components integrated into or
purchased separately for use with these products which are identified and covered by the three­year or hard drive warranties described below. All StorCase interface cables and other
accessories specifically intended for use with the StorCase products identified above are also
covered by this (7) year warranty.

Three-Year Warranty: The following components integrated into or purchased separately for
use with StorCase Data Express, Data Silo, Data Stacker and/or InfoStation products are subject
to warranty for a period of three (3) years from the original date of purchase from StorCase or
its authorized resellers: all RAID controllers, power supplies, fans and blowers.

Two-Year Warranty: The following StorCase products are covered by this warranty for a
period of two (2) years from the original date of purchase from StorCase or its authorized
resellers: all Rhino®JR fixed external expansion chassis (model types FJR) and all RhinoJR
removable device enclosures (model types RJR).

One-Year Warranty: All StorCase products identified as Reconditioned or Special Inventory
are covered by this warranty for a period of one (1) year from the original date of purchase from
StorCase or its authorized resellers. Reconditioned products may only be exchanged for
reconditioned products.

Hard Disk Drive Warranty: All hard disk drives purchased from StorCase or through its
authorized resellers, whether purchased separately or integrated into StorCase products,
are subject to the warranty terms and conditions provided by the drive manufacturer.

StorCase Technology, Inc. InfoStation 12-Bay JBOD User's Guide - Rev. A00

Warranty Claim Requirements

To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.

For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at [phone]. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.

Free Technical Support

StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.

StorCase Technical Support can be reached in the U.S. at [phone] or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at [phone].

iii

Disclaimers

The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility

of such damages.

Copyright © 2004 StorCase Technology. All rights reserved. All registered
trademarks are the property of StorCase Technology. All other logos and trademarks
are properties of their respective companies.

InfoStation 12-Bay JBOD User's Guide - Rev. A00 StorCase Technology, Inc.

iv

Declaration of Conformity

Company Name:

Corporate Office Address:

Manufacturing Address:

Product Name:

Model Number:

Conforms to the following standards:

EMC Directives:
(89/336/EEC)

Low Voltage Directive:
(73/23/EEC)

Safety Standards:
CSA (NRTL/C)

StorCase Technology, Inc.

17600 Newhope Street
Fountain Valley, CA 92708

17600 Newhope Street
Fountain Valley, CA 92708

InfoStation 12-Bay FC-to-SATA JBOD Chassis

S10K105, S10K106

ITE Emission

- EN 55022: 1998

- EN 61000-3-2 Harmonic Current

- EN 61000-3-3 Voltage Fluctuations and Flicker
EN 55024: 1998 ITE Immunity

- IEC 61000-4-2 - IEC 61000-4-5

- IEC 61000-4-3 - IEC 61000-4-6

- IEC 61000-4-4 - IEC 61000-4-8

- IEC 61000-4-11

EN 60950

CAN/CSA-C22.2 No. 60950
UL 60950, Third Edition

TUV

EMI Standards:

EMC Standards:

Year of Manufacture:

Signature:___________________
Full name: Dieter Paul
Position: President

StorCase Technology, Inc. InfoStation 12-Bay JBOD User's Guide - Rev. A00

EN 60950: 2000

FCC Part 15, Class A

AS/NSZ 3548 Information Technology Equipment
Supplier's Code Number N10664

2004

Federal Communications Commission (FCC) Statement

RADIO FREQUENCY INTERFERENCE STATEMENT

You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.

This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.

Important Safety Instructions

1. Read all these instructions.

2. Save these instructions for later use.

3. Follow all warnings and instructions marked on the product.

4. Do not use this product near water.

5. This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.

6. Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.

v

Wichtige Sicherheitshinweise

1. Diese Hinweise sollten vollständig durchgelesen werden.

2. Diese Hinweise für einen späteren Gebrauch aufbewahren.

3. Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.

4. Das Gerät nicht in der Nähe von Wasser verwenden.

5. Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei Fragen
über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.

6. Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.

7. Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen laßen.

InfoStation 12-Bay JBOD User's Guide - Rev. A00 StorCase Technology, Inc.

vi

Table of Contents

INTRODUCTION ..................................................................................................................... 1

Packaging Information .................................................................................................. 1

Serial Number................................................................................................................ 1

General Description ...................................................................................................... 2

Front Panel ............................................................................................................ 5

Rear Panel............................................................................................................. 6

LED Indicator and User Interface Panel ...................................................................... 8

LED Indicator/UI Panel Components .................................................................... 8

Drive Carrier Interface Panel ............................................................................... 9

Inserting a Drice Carrier (with Drive Installed) ................................................. 10

Removing a Drive Carrier (with Drive Installed) ............................................... 10

Configuring Device and Chassis Settings ........................................................ 10

TYPICAL SCSI CHANNEL CONFIGURATION ..................................................................... 11

TYPICAL FIBRE CHANNEL CONFIGURATION .................................................................... 12

JBOD CONTROLLER CONFIGURATION ............................................................................. 13

Configuration Overview ............................................................................................. 13

Operation Mode........................................................................................................... 15

Mode Operation........................................................................................................... 16

Self-Diagnostic Mode ......................................................................................... 16

Configuration Mode ............................................................................................ 16

Configuring the JBOD Controller ................................................................................ 17

0 JBOD Params .................................................................................................. 18

0.1 Stripe Size ........................................................................................... 18

0.2 Performance ........................................................................................ 18

1 JBOD Info ........................................................................................................ 19

1.1 Disk Info ............................................................................................... 19

1.2 Environment Info ................................................................................. 19

2 System Params .............................................................................................. 20

2.1 Terminal Port........................................................................................ 21

2.1.1 Baud Rate .................................................................................... 21

2.1.2 Stop Bit ......................................................................................... 21

2.1.3 Data Bit ......................................................................................... 21

2.1.4 Parity Bit ....................................................................................... 21

2.2 UPS Port Set ........................................................................................ 21

2.2.1 UPS Interrupt ................................................................................ 21

2.2.2 UPS Port 1 .................................................................................... 22

2.2.3 UPS Port 2 .................................................................................... 22

2.2.4 UPS Port 3 .................................................................................... 22

2.2.5 UPS Port 4 .................................................................................... 22

2.3 Password Info .................................................................................... 22

2.3.1 Password Check ......................................................................... 22

2.3.2 Set Password .............................................................................. 22

2.4 Beeper ................................................................................................. 22

2.5 Update ROM ........................................................................................ 22

StorCase Technology, Inc. InfoStation 12-Bay JBOD User's Guide - Rev. A00

3 NVRAM ........................................................................................................... 23

3.1 Update NVRAM ................................................................................... 23

3.2 Erase NVRAM ..................................................................................... 23

3.3 Restart ................................................................................................. 23

Starting the Monitor Utility................................................................................................... 24

Selecting Menu Options.............................................................................................. 26

Using DataMaster Storage Manager ................................................................. 26

APPENDICES ........................................................................................................................ 27

Appendix A - Specifications/Dimensions .................................................................. 28

Appendix B - Optional Accessories.......................................................................... 30

Slide Rail Kit ......................................................................................................... 31

Optional Power Supply Module .......................................................................... 32

Replacement Fan Module ................................................................................... 33

Drive Carrier ........................................................................................................ 34

SFP Module ......................................................................................................... 35

Carrying Case ..................................................................................................... 36

InfoStation Monitoring Utility (InfoMon) .............................................................. 37

Reader's Comments............................................................................................................ 39

vii

InfoStation 12-Bay JBOD User's Guide - Rev. A00 StorCase Technology, Inc.

viii

List of Figures

Figure 1: InfoStation 12-Bay JBOD Chassis ................................................................. 4

Figure 2: Front Panel ...................................................................................................... 5

Figure 3: Rear Panel ...................................................................................................... 7

Figure 4: UI Module ......................................................................................................... 8

Figure 5: InfoStation Drive Carrier Interface ................................................................ 9

Figure 6: FC Ports and LEDs ....................................................................................... 11

Figure 7: Typical Dual FC Loops Connection to InfoStation ...................................... 12

Figure 8: LCD Display and Control Panel .................................................................... 13

Figure 9: DB9 Port Location......................................................................................... 24

Figure 10: Monitor Utility Screen ................................................................................... 25

Figure A-1: InfoStation Physical Dimensions.................................................................. 30

Figure B-1: Rack Mount Slide Rail Kit .............................................................................. 31

Figure B-2: Power Supply Module .................................................................................. 32

Figure B-3: Fan Module ................................................................................................... 33

Figure B-4: Drive Carrier ................................................................................................. 34

Figure B-5: LC (optical) SFP Module ............................................................................... 35

Figure B-6: Carrying Case ............................................................................................... 36

List of Tables

Table 1: Drive Carrier Interface Components ................................................................... 9

Table 2: LCD Display Components ................................................................................... 14

Table 3: Main Menu Options ............................................................................................. 17

Table 4: Terminal Program Communications Parameters ............................................... 25

Table 5: Selecting Menu Options ..................................................................................... 26

NOTICE: This User's Guide is subject to periodic updates without notice. While reason-

StorCase Technology, Inc. InfoStation 12-Bay JBOD User's Guide - Rev. A00

able efforts have been made to ensure accuracy of this document, Storcase
Technology, Inc. assumes no liability resulting from errors or omissions in this
publication, or from the use of the information contained herein.

Please check the StorCase web site at http://www.storcase.com or contact
your StorCase representative for the latest revision of this document.

Introduction 1

INTRODUCTION

PackagingInformation

The StorCase Technology InfoStation external expansion chassis is shipped in a container
designed to provide protection and prevent damage during shipment, as confirmed by the
International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully
inspected before and during the packing procedure at the factory. Evidence of any damage
to the InfoStation should be reported to the shipper immediately.

If the wrong InfoStation model has been received, please call your reseller or StorCase at
[phone] to arrange for a Return Material Authorization (RMA). StorCase cannot ac­cept returns which do not display an RMA number on the outside of the package. Return the
unit with all the original packing materials.

Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.

Serial Number

The InfoStation is labeled with a serial number. This number must be reported to the StorCase
Customer Service Representative in order to receive a Return Material Authorization (RMA)
for warranty claims. Locate the serial number label and record the number in the space
provided below.

InfoStation Serial Number:

InfoStation 12-Bay JBOD User's Guide - Rev. A00 StorCase Technology, Inc.

2 Introduction

GeneralDescription

CAUTION: The InfoStation chassis contains NO USER SERVICEABLE parts inside the unit.

NOTES: The configuration and use of the InfoStation JBOD Controller requires a certain

InfoStation 12-bay FC-to-Serial ATA JBOD enclosures (P/Ns S10K105 & S10K106) are
designed to support low-profile Serial ATA (SATA) or Parallel ATA (Ultra ATA/100) drives for
JBOD applications and support dual Fibre Channel Arbitrated Loops (FC-ALs) with 2Gbps
operation.

Each standard 4U rack mount 12-bay JBOD InfoStation chassis comes equipped with a JBOD
controller, (12) removable drive carriers and an open 5.25" half-height device bay. These
enclosures are constructed of corrosion-resistant steel and each include (2) hot-swappable,
redundant 460W power supply modules and (2) hot-swappable, redundant, variable-speed
fan modules.

An audible alarm on the InfoStation alerts the User to system hardware failures and warning
conditions. LED indicators at each drive bay provide additional User feedback for drive activity,
drive readiness and drive faults.

The InfoStation also incorporates "Soft Start" circuitry which eliminates in-rush current to each
of the installed drives during spin-up, as well as avoid power arcing during drive insertion.

Refer ALL servicing to qualified personnel!

level of expertise and experience on the part of the user/integrator. Since there
are many configuration options and variables (ie. host platforms, applications,
etc.), only general guidelines will be discussed in this User's Guide.

Refer to the disk manufacturer's documentation for specific information re­garding the disks.

A User Interface Module on the 12-bay InfoStation provides the User with a visual indication
of chassis configurations and communication statuses, in addition to providing an RS232
connection for system environmental monitoring, configuration and control. InfoMon®, a
downloadable chassis monitoring utility program, provides the InfoStation with a customizable,
web-based monitoring capability via the RS-232 serial connection. InfoMon includes a Call
Home feature, which enables chassis log information to be conveniently sent to a predeter­mined FTP site for trouble shooting and analysis. InfoMon also provides the User the ability to
easily configure both device and chassis settings with a few clicks of the mouse! Refer to
Appendix B for further information on InfoMon.

StorCase Technology, Inc. InfoStation 12-Bay JBOD User's Guide - Rev. A00

Introduction 3

The latest versions of the InfoMon utility program and User's Guide can be downloaded (free
of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for
further information. Refer to Appendix B for further information on optional InfoStation
accessories.

Using a modular approach supported by redundant features and hot swapping capabilities,
the InfoStation will provide continued data availability and allow for ease of maintenance and
minimal system down time.

The modular and scalable design of the InfoStation chassis also allows a variety of future
product upgrades to be offered. Upgrade modules are anticipated InfoStation options.

This User's Guide describes the steps required for installing drive(s) into the InfoStation
external expansion chassis. This guide is intended to supplement documentation provided with
the host computer system, the operating system, and the drive(s) to be installed within the
InfoStation.

Features:

 4U Rack Mount Chassis
 One (1) 5.25" half-height bay (for canister-type SCSI device)
 Supports dual FC-ALs
 Supports either twelve (12) Serial ATA or Ultra ATA/100 drives
 Corrosion-resistant steel construction
 Two (2) 460W hot-swappable power supply modules
 Two (2) hot-swappable variable-speed fan modules
 Audible alarm
 Status indicators at each bay
 "Soft Start" circuitry
 Web-based monitoring utility (InfoMon)
 Data Master® Storage Manager GUI
 Fax/Pager notification
 OS independent (no software or special drivers required)
 RS-232 connector for system environmental monitoring, configuration, and control
 128MB PC2100 DDR SODIMM memory
 7-year limited warranty* and free 24/7 technical support

* 3-year limited warranty on JBOD controller and Power & Cooling Modules

InfoStation 12-Bay JBOD User's Guide - Rev. A00 StorCase Technology, Inc.

4 Introduction

Figure 1: InfoStation 12-Bay JBOD Chassis

StorCase Technology, Inc. InfoStation 12-Bay JBOD User's Guide - Rev. A00

Introduction 5

FrontPanel

(Figure 2)

 5.25" Bay - One bay can accommodate one (1) half-height SCSI device.

 JBOD Control Panel - Refer to Figure 8.

 Drive Carrier(s) - Accommodate up to twelve (12) 3.5" low-profile Parallel ATA or

Serial ATA devices. Backplane design eliminates cable connections to drives,
increases data integrity, and supports drive hot swappability.

 Drive Carrier LED(s) - Provides the following information:

Drive Ready (Blue) - Indicates that the drive is properly installed and ready

Drive Fault (Red) - Indicates a drive failure.

Drive Activity (Amber) - Indicates that the drive is being accessed.

Refer to Figure 5 & Table 1 for further information.

 Key Lock(s) - Assure proper seating of the drive carrier within the chassis and

prevent unauthorized removal or installation of the carrier.

for access.

NOTE: The key lock is only to prevent unauthorized removal or installation of the

drive carrier. Locking the key lock is not requried for drive carrier oper­ation.

 Chassis Handle(s) - Provide a sturdy grip for the installation and removal of the

rack-mount chassis.

5.25
Bay

Panel

Drive Carrier

Drive Carrier

LEDs

Handle

Key

Lock

Chassis

Handle

JBOD

Control

Figure 2: Front Panel

InfoStation 12-Bay JBOD User's Guide - Rev. A00 StorCase Technology, Inc.

6 Introduction

RearPanel

(Figure 3)

NOTE: Blank plate (provided) must be installed if any module slot is left empty. Instal-

 UI Module - LED panel displays system statuses, alarms, and warnings. Refer to

 I/O Panel - Provides two (2) DB9 connectors for RS-232 and Modem, and two (2)

 Power Supply Module(s) - Two (2) 460W redundant, hot swappable power

lation of the blank plate is necessary for proper cooling inside chassis.

section "User Interface Module" for further information.

FC ports for dual FC-ALs. Also provides space for up to four (4) extra I/Os if desired.

supply modules. Each module features overvoltage and overcurrent protection, total
usage hours, and power supply fault detection.

Module LED(s) -

Green LED - Steady glow indicates normal power supply operation.

No glow indicates no A/C power.

Red LED - Steady glow indicates either:

Power supply failure.

or

A/C cord is plugged in, but power switch is in the OFF position.

WARNING: DO NOT USE MODULE HANDLES TO LIFT CHASSIS! These

handles are specifically designed for the installation and re­moval of modules only!

Power Switch(es) - Rocker switch(es) control power to the power supply
module(s).

A/C Power In - Accepts U.S. and other available international standard power
cables.

 Fan Module(s) - Two (2) redundant, hot swappable fan modules. Each module

contains two (2) high-pressure, variable-speed fans for ample chassis cooling (160
CFM per module).

 Module Option - Allows the installation of StorCase upgrade products such as an

optional SNMP upgrade module. Contact StorCase for further information.

StorCase Technology, Inc. InfoStation 12-Bay JBOD User's Guide - Rev. A00