InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Fountain Valley, CA 92708-9885
Page 3
ii
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.
This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassembly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for a
period of seven (7) years from the original date of purchase from StorCase or its authorized
resellers: all Data Express® removable device enclosures and all Data Silo®, Data Stacker® and
InfoStation® external expansion chassis, except for those components integrated into or
purchased separately for use with these products which are identified and covered by the threeyear or hard drive warranties described below. All StorCase interface cables and other
accessories specifically intended for use with the StorCase products identified above are also
covered by this (7) year warranty.
Three-Year Warranty: The following components integrated into or purchased separately for
use with StorCase Data Express, Data Silo, Data Stacker and/or InfoStation products are subject
to warranty for a period of three (3) years from the original date of purchase from StorCase or
its authorized resellers: all RAID controllers, power supplies, fans and blowers.
Two-Year Warranty: The following StorCase products are covered by this warranty for a
period of two (2) years from the original date of purchase from StorCase or its authorized
resellers: all Rhino®JR fixed external expansion chassis (model types FJR) and all RhinoJR
removable device enclosures (model types RJR).
One-Year Warranty: All StorCase products identified as Reconditioned or Special Inventory
are covered by this warranty for a period of one (1) year from the original date of purchase from
StorCase or its authorized resellers. Reconditioned products may only be exchanged for
reconditioned products.
Hard Disk Drive Warranty: All hard disk drives purchased from StorCase or through its
authorized resellers, whether purchased separately or integrated into StorCase products, are
subject to the warranty terms and conditions provided by the drive manufacturer.
Third Party Software Warranty: All third party software purchased from StorCase for use
with and/or as part of StorCase products is subject to the warranty terms and conditions
provided by the software manufacturer.
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.
Free Technical Support
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 438-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at +44 (0) 1932 738900.
iii
Disclaimers
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
AS/NSZ 3548 Information Technology Equipment
Supplier's Code Number N10664
2004
Page 6
Federal Communications Commission (FCC) Statement
RADIO FREQUENCY INTERFERENCE STATEMENT
You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
Important Safety Instructions
1.Read all these instructions.
2.Save these instructions for later use.
3.Follow all warnings and instructions marked on the product.
4.Do not use this product near water.
5.This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.
6.Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.
v
7.Handling certain plastic coated cords or cables associated with this product may
expose you to lead, a chemical known to cause birth defects or other reproductive
harm. Wash your hands after handling cable(s).
Wichtige Sicherheitshinweise
1.Diese Hinweise sollten vollständig durchgelesen werden.
2.Diese Hinweise für einen späteren Gebrauch aufbewahren.
3.Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.
4.Das Gerät nicht in der Nähe von Wasser verwenden.
5.Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei Fragen
über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.
6.Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.
7.Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen laßen.
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
NOTICE:This User's Guide is subject to periodic updates without notice. While reason-
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
able efforts have been made to ensure accuracy of this document, Storcase
Technology, Inc. assumes no liability resulting from errors or omissions in this
publication, or from the use of the information contained herein.
Please check the StorCase web site at http://www.storcase.com or contact
your StorCase representative for the latest revision of this document.
Page 9
Introduction1
INTRODUCTION
PackagingInformation
The StorCase Technology InfoStation external expansion chassis is shipped in a container
designed to provide protection and prevent damage during shipment, as confirmed by the
International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully
inspected before and during the packing procedure at the factory. Evidence of any damage
to the InfoStation should be reported to the shipper immediately.
If the wrong InfoStation model has been received, please call your reseller or StorCase at
(800) 435-0642 to arrange for a Return Material Authorization (RMA). StorCase cannot accept returns which do not display an RMA number on the outside of the package. Return the
unit with all the original packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
Serial Number
The InfoStation is labeled with a serial number. This number must be reported to the StorCase
Customer Service Representative in order to receive a Return Material Authorization (RMA)
for warranty claims. Locate the serial number label and record the number in the space
provided below.
InfoStation Serial Number:
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Page 10
2Introduction
GeneralDescription
CAUTION:The InfoStation contains NO USER SERVICEABLE parts inside the unit. Refer ALL
NOTES:The installation, configuration, and use of the StorCase InfoStation chassis
The StorCase® Technology InfoStation® intelligent 1U rack-mount expansion chassis is
designed to support the latest 2.5" SFF (Small Form-Factor) SCSI Ultra320 enterprise disk
drive technologies for use in network server, fault-tolerant and/or mission-critical applications.
The InfoStation's dual backplane design can accommodate up to ten (10) Ultra320 drives
(Figure 1) with either one (1) or two (2) channels (software configurable). Each channel
supports 320MB/sec operation. Each chassis is constructed of rugged steel and lightweight
aluminum, and is equipped with two (2) 300 watt redundant, hot-swappable power supply
modules, and two (2) hot swappable fan modules (53.6 CFM total).
The InfoStation also incorporates "Soft Start" circuitry which eliminates in-rush current to each
of the installed drives during spin-up, as well as avoid power arcing during drive insertion.
servicing to qualified service personnel!
This unit has more than one power supply cord. Disconnect two power supply
cords before servicing to avoid electric shock.
VHDCI connectors are easily damaged by improper handling. Visually inspect
each connector for bent contacts and carefully align prior to insertion.
requires a certain level of expertise and experience on the part of the user/
integrator. Since there are many configuration options and variables (ie. host
platforms, applications, etc), only general/typical configuration guidelines will
be discussed in this User's Guide.
For installation information, refer to the InfoStation Installation Guide.
Another unique feature of the InfoStation is the InfoMon® monitoring utility program. InfoMon
is a console utility that provides the InfoStation with web-based monitoring capability via a serial
connection. InfoMon also provides the User the ability to easily configure both device and
chassis settings with a few clicks of the mouse!
In addition, InfoMon allows the User to monitor the statuses and temperatures of individual
InfoStation modules and drive bays, etc., and can provide "real-time" updates via an Internet
connection. With the recent addition of the InfoMon Call Home feature, this information can
also be sent to a specific site for access by StorCase technical support staff in order to assist
with system troubleshooting. The Call Home feature also provides the ability to set-up a paging
function for notification of environmental alarm or warning conditions.
The latest versions of the InfoMon utility program and User's Guide can be downloaded (free
of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for
further information. Refer to Appendix B for further information on optional InfoStation
accessories.
Using a modular approach supported by redundant features and hot swapping capabilities,
the InfoStation will provide continued data availability and allow for ease of maintenance and
minimal system down time. The modular and scalable design of the InfoStation chassis also
allows a variety of future product upgrades to be offered. Upgrade modules (providing remote
diagnostics capabilities or SNMP compliance) will also be available as options in the near future.
This User's Guide describes the steps required for installing drive(s) into the InfoStation
external expansion chassis. This guide is intended to supplement documentation provided with
the host computer system, the operating system, and the drive(s) to be installed within the
InfoStation.
Features:
1U rack mount chassis
Single or dual channel (software configurable)
Ten (10) removable low-profile drive carriers for 2.5" SFF drives
SCSI Ultra320 2.5" SFF drive support
Supports daisy-chaining
Supports drive hot swapping
Controller Panel provides system status LEDs
RS-232 serial port provides interface for monitoring, configuration, and control
Corrosion-resistant steel construction
Two (2) 300W hot-swappable power supply modules
Two (2) hot-swappable fan modules (26.8 CFM per module)
Optional SAF-TE processor board with SAFTEmon® management software
Optional LAN Port
Rack mount kit included
Audible alarm
"Soft Start" circuitry
Web-based monitoring utility (InfoMon)
Status indicators on each drive carrier
7-year limited warranty* and free 24/7 technical support
* 3-year limited warranty on Power & Cooling Modules
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Page 12
4Introduction
FrontPanel
(Figure 2)
SCA Drive Carrier(s) - Accommodate up to ten (10) 2.5" SCSI Ultra320 devices.
Backplane design with direct-connect SCA connectors eliminates cable connections
to SCSI drives, increases data integrity, and supports drive hot swappability.
Drive Carrier LED(s) - Provides the following information:
Drive Ready -Indicates that the drive is properly installed and ready for
(Blue)access.
Drive Activity -Indicates that the drive is being accessed.
(Yellow)
Drive Fault -Indicates a drive failure.
(Red)
Chassis Handle(s) - Provide a sturdy grip for the installation and removal of the
WARNING:DO NOT USE MODULE HANDLES TO LIFT CHASSIS! These handles are speci-
NOTE:Blank plate (provided) must be installed if any module slot is left empty. Instal-
Controller Module - Two (2) Ultra320 I/O connectors for daisy-chaining applica-
Power Supply Module(s) - Two (2) 300W redundant, hot swappable power
fically designed for the installation and removal of modules only!
lation of the blank plate is necessary for proper cooling inside chassis.
tions. One (1) RS-232 serial port for InfoStation external monitoring and configuration
(via InfoMon). Refer to section "Controller Module Panel" for further information.
supply modules. Each module features overvoltage and overcurrent protection, and
power supply fault detection.
Module LED(s) -
Green LED -Steady glow indicates normal power supply operation.
No glow indicates no A/C power.
Red LED -Steady glow indicates either:
Power supply failure.
or
A/C cord is plugged in, but power switch is in the OFF position.
Power Switch(es) - Rocker switch(es) control power to the power supply
module(s).
A/C Power In - Accepts U.S. and other available international standard power
cords.
Fan Module(s) - Two (2) redundant, hot swappable fan modules. Each module
contains two (2) high-pressure, variable-speed fans for ample chassis cooling
(26.8 CFM per module).
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
NOTE:A new drive can be inserted into an empty bay at anytime. However, the drive
1.Simply insert the drive carrier into the empty bay. Push handle in to lock carrier into
2.Drive is ready to be accessed when the Drive Ready LED glows BLUE.
will not be ready for access until the following procedure is followed.
place.
Removing a Drive Carrier (with Drive Installed)
CAUTION:Proper procedure must be followed when removing a disk drive from the drive
NOTE:Refer to the InfoStation Installation Guide for detailed information on inserting/
1.Verify that the Drive Activity LED is OFF before removing drive.
2.Eject the drive carrier by pushing on carrier handle (Step 1 of Figure 5). Once handle
bay. It is the responsibility of the operator to ensure that the host does not
access the drive while attempting to remove the disk drive, and to follow the
procedure outlined below. Failure to do so may result in loss of data and/or
damage to the drive itself!
removing drives from the InfoStation chassis.
pivots outward, pull handle to remove carrier (Step 2 of Figure 5).
Push Handle
1
to Eject Carrier
Pull Handle to
2
Remove Carrier
Figure 5: Removing the Drive Carrier
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Page 18
10Controller Module
Configuring Device and Chassis Settings
NOTES:The InfoStation is factory-set for dual channel configuration.
Some InfoMon changes will only take effect after an InfoStation power OFF &
ON.
Refer to the InfoMon User's Guide for further information.
If necessary, use InfoMon to change any factory default device or chassis settings.
For example, the InfoStation is factory-set for dual channel configuration. To change the
configuration to single-channel, open the "Tasks" dropdown menu (from the InfoMon.exe
window as shown in Figure 6) to set the number of drive channels, as well as all other chassis
settings.
Once the desired configuration is achieved, cycle the InfoStation chassis power (by turning
OFF, then back ON) for changes to take effect.
Refer to the InfoMon User's Guide for further information.
CAUTION:VHDCI connectors are easily damaged by improper handling. Visually inspect
each connector for bent contacts and carefully align prior to insertion.
NOTE:For daisy-chaining applications, total device-to-host cable length must be
within 12m (approx. 39ft) per SCSI specifications.
Drive-to-Channel Assignment
Figure 7 below shows the corresponding drive-to-channel assignment for dual channel
configurations.
Bays 1-5
Ch. 1
Bays 6-10
Ch. 2
Figure 7: Drive-to-Channel Assignment
(Dual Channel Configuration)
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Page 20
12SCSI Channel Configurations
Typical SCSI Channel Configurations
CAUTION:VHDCI connectors are easily damaged by improper handling. Visually inspect
each connector for bent contacts and carefully align prior to insertion.
NOTES:The installation, configuration, and use of the StorCase InfoStation chassis
requires a certain level of expertise and experience on the part of the user/
integrator. Since there are many configuration options and variables (ie. host
platforms, applications, etc), only general/typical configuration guidelines will
be discussed in this User's Guide.
For daisy-chaining applications, total device-to-host cable length must be
within 12m (approx. 39ft) per SCSI specifications.
The InfoStation is factory-set for dual channel configuration.
To SCSI
Host 1
Disk Ch. 2
Disk Ch. 1
To SCSI
Host 0
Terminate or Cascade
to another InfoStation
Terminate or Cascade
to another InfoStation
PC
(InfoMon)
Figure 8: Typical Dual SCSI Host Connection to InfoStation
If necessary, use InfoMon to change the InfoStation to a single-channel configuration. Once
the desired configuration is achieved, cycle the InfoStation chassis power (by turning OFF,
then back ON) for changes to take effect.
Refer to section "Configuring Device and Chassis Settings" on page 10 of this User's Guide
and the InfoMon User's Guide for further information.
To SCSI
Host 0
Disk Ch. 1
Ch. 2 not used in
single-channel
configurations
Terminate or Cascade
to another InfoStation
PC
(InfoMon)
Figure 9: Typical Single SCSI Host Connection to InfoStation
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Page 28
20Appendix B - Optional Accessories
Appendix B - Optional Accessories
SAF-TE Processor Board
The SAF-TE Processor Board (P/N S10A100) is an optional upgrade for the InfoStation which
is easily installed onto the InfoStation's UI Module. Contact StorCase for further ordering
information.
Features include:
-Monitors status of each InfoStation fan, power supply module, and bay
-Monitors all chassis temperature sensors
-Dedicated, user-selectable SCSI ID (via the InfoStation User Interface)
-Supports multi-mode (LVD/S.E.) SCSI bus communication
-SAFTEmon® management software included
-Field-upgradable firmware
-Fully compliant with SAF-TE Specification Rev. 1.0
Spare drive carriers (P/N S10A179) are available for the InfoStation chassis. Contact StorCase
for further ordering information.
Figure B-4: Drive Carrier
Carrying Case
The optional molded plastic carrying case (P/N S20E104) is designed to transport the
InfoStation drive carrier from one site to another in a safe, impact and moisture resistant
environment. Its compact design makes it easy to carry and store. The foam lining is contoured
to fit a single InfoStation carrier. Contact your StorCase dealer for further details and ordering
information.
320FW_13
Figure B-5: Carrying Case
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Page 32
24Appendix B - Optional Accessories
InfoStation Monitoring Utility (InfoMon®)
InfoMon is a web-based monitoring utility that runs under the Windows O/S. This free utility
(and its accompanying User's Guide) is available for download at the StorCase web site
(http://www.storcase.com).
The primary purpose of InfoMon is to continuously monitor the environmental status and
indicate alarm conditions inside the InfoStation chassis via a serial connection to a PC. InfoMon
also provides the User the ability to easily configure both device and chassis settings with
a few clicks of the mouse!
In addition, InfoMon allows the User to monitor the statuses and temperatures of individual
InfoStation modules and drive bays, etc., and can provide "real-time" updates via an Internet
connection. With the recent addition of the InfoMon Call Home feature, this information can
also be sent to a specific site for access by StorCase technical support staff in order to assist
with system troubleshooting. The Call Home feature also provides the ability to set-up a paging
function for notification of environmental alarm or warning conditions.
To install and operate the InfoMon software, the computer system must meet the following
requirements:
Operating System:Microsoft® Windows® 95/98/NT/2000/XP
CPU:IBM-compatible 486 or higher
Memory:32MB RAM
Hard Disk Space:12MB
Internet Connection:Required only if monitoring via the web
Internet Browser:Microsoft Internet Explorer 5.0 (or higher) or
Please take a few moments when your computer system is up and running to send us your
ideas and suggestions for improving our products and documentation. Did the installation go
smoothly for you? Are there any changes you would like us to make, either with the hardware
itself, or with the installation instructions? Everyone at StorCase Technology is working
toward the goal of providing you with the highest quality, most cost effective, products
available on the market, and we need your comments to guide our efforts. We look forward
to hearing from you soon!
Date:
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FAX it to us at (714) 438-1847. Thank you for taking the time to help us make our products
better!
InfoStation 10-Bay U320 User's Guide - Rev. A01StorCase Technology, Inc.
Page 34
26Reader's Comments
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