StorCase Technology 10-Bay 1U SCSI Ultra320 User Manual

StorCase® Technology

InfoSt ation

10-Bay 1U SCSI Ultra320
External Expansion Chassis

User's Guide

®

StorCase® Technology

i

InfoSt ation

®

10-Bay 1U SCSI Ultra320

External Expansion Chassis

User's Guide

Part No. D89-0000-0275 A01 September 2004

StorCase Technology, Inc.

17600 Newhope Street

Phone [phone] Fax [phone]

InfoStation 10-Bay U320 User's Guide - Rev. A01 StorCase Technology, Inc.

Fountain Valley, CA 92708-9885

ii

LIMITED WARRANTY

STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.

This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassem­bly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.

Duration of Warranty

Seven-Year Warranty: The following StorCase products are covered by this warranty for a

period of seven (7) years from the original date of purchase from StorCase or its authorized
resellers: all Data Express® removable device enclosures and all Data Silo®, Data Stacker® and
InfoStation® external expansion chassis, except for those components integrated into or
purchased separately for use with these products which are identified and covered by the three­year or hard drive warranties described below. All StorCase interface cables and other
accessories specifically intended for use with the StorCase products identified above are also
covered by this (7) year warranty.

Three-Year Warranty: The following components integrated into or purchased separately for
use with StorCase Data Express, Data Silo, Data Stacker and/or InfoStation products are subject
to warranty for a period of three (3) years from the original date of purchase from StorCase or
its authorized resellers: all RAID controllers, power supplies, fans and blowers.

Two-Year Warranty: The following StorCase products are covered by this warranty for a
period of two (2) years from the original date of purchase from StorCase or its authorized
resellers: all Rhino®JR fixed external expansion chassis (model types FJR) and all RhinoJR
removable device enclosures (model types RJR).

One-Year Warranty: All StorCase products identified as Reconditioned or Special Inventory
are covered by this warranty for a period of one (1) year from the original date of purchase from
StorCase or its authorized resellers. Reconditioned products may only be exchanged for
reconditioned products.

Hard Disk Drive Warranty: All hard disk drives purchased from StorCase or through its
authorized resellers, whether purchased separately or integrated into StorCase products, are
subject to the warranty terms and conditions provided by the drive manufacturer.

Third Party Software Warranty: All third party software purchased from StorCase for use
with and/or as part of StorCase products is subject to the warranty terms and conditions
provided by the software manufacturer.

StorCase Technology, Inc. InfoStation 10-Bay U320 User's Guide - Rev. A01

Warranty Claim Requirements

To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.

For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at [phone]. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.

Free Technical Support

StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.

StorCase Technical Support can be reached in the U.S. at [phone] or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at [phone].

iii

Disclaimers

The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility

of such damages.

Copyright © 2004 StorCase Technology. All rights reserved. All registered
trademarks are the property of StorCase Technology. All other logos and trademarks
are properties of their respective companies.

InfoStation 10-Bay U320 User's Guide - Rev. A01 StorCase Technology, Inc.

iv

Declaration of Conformity

Company Name:

Corporate Office Address:

Manufacturing Address:

Product Name:

Model Number:

Conforms to the following standards:

EMC Directives:
(89/336/EEC)

Low Voltage Directive:
(73/23/EEC)

Safety Standards:
CSA (NRTL/C)

TUV

StorCase Technology, Inc.

17600 Newhope Street
Fountain Valley, CA 92708

17600 Newhope Street
Fountain Valley, CA 92708

InfoStation 10-Bay 1U Ultra320

S10A175, S10A179, S10A180, S10A181,
S10A182, S10A183, S10A100

ITE Emission

- EN 55022: 1998

- EN 61000-3-2 Harmonic Current

- EN 61000-3-3 Voltage Fluctuations and Flicker
EN 55024: 1998 ITE Immunity

- IEC 61000-4-2 - IEC 61000-4-6

- IEC 61000-4-3 - IEC 61000-4-8

- IEC 61000-4-4 - IEC 61000-4-11

- IEC 61000-4-5

EN 60950

CAN/CSA-C22.2 No. 60950-1-03
UL 60950-1, First Edition

EN 60950-1:2001

EMI Standards:

EMC Standards:

Year of Manufacture:

Signature:___________________
Full Name: Dieter Paul
Position: President

StorCase Technology, Inc. InfoStation 10-Bay U320 User's Guide - Rev. A01

FCC Part 15, Class A

AS/NSZ 3548 Information Technology Equipment
Supplier's Code Number N10664

2004

Federal Communications Commission (FCC) Statement

RADIO FREQUENCY INTERFERENCE STATEMENT

You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.

This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.

Important Safety Instructions

1. Read all these instructions.

2. Save these instructions for later use.

3. Follow all warnings and instructions marked on the product.

4. Do not use this product near water.

5. This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.

6. Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.

v

7. Handling certain plastic coated cords or cables associated with this product may
expose you to lead, a chemical known to cause birth defects or other reproductive
harm. Wash your hands after handling cable(s).

Wichtige Sicherheitshinweise

1. Diese Hinweise sollten vollständig durchgelesen werden.

2. Diese Hinweise für einen späteren Gebrauch aufbewahren.

3. Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.

4. Das Gerät nicht in der Nähe von Wasser verwenden.

5. Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei Fragen
über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.

6. Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.

7. Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen laßen.

InfoStation 10-Bay U320 User's Guide - Rev. A01 StorCase Technology, Inc.

vi

Table of Contents

INTRODUCTION ..................................................................................................................... 1

Packaging Information ...................................................................................................... 1

Serial Number ................................................................................................................ 1

General Description .......................................................................................................... 2

Front Panel .................................................................................................................... 4

Rear Panel ..................................................................................................................... 5

CONTROLLER MODULE PANEL ............................................................................................ 7

Panel Components ........................................................................................................ 7

LEDs .............................................................................................................................. 7

Inserting a Drive Carrier (with Drive Installed) ................................................................ 9

Removing a Drive Carrier (with Drive Installed) .............................................................. 9

Configuring Device and Chassis Settings..................................................................... 10

SCSI CHANNEL CONFIGURATIONS ................................................................................... 11

Drive-to-Channel Assignment .................................................................................... 11

Typical SCSI Channel Configurations ............................................................................ 12

APPENDICES ........................................................................................................................ 15

Appendix A - Specifications/Dimensions ...................................................................... 16

Appendix B - Optional Accessories ............................................................................. 20

SAF-TE Processor Board ...................................................................................... 20

Spare Power Supply Module ................................................................................. 21

Spare Fan Module .................................................................................................. 22

Drive Carrier ............................................................................................................ 23

Carrying Case ......................................................................................................... 23

InfoStation Monitoring Utility (InfoMon) .................................................................. 24

Reader's Comments............................................................................................................ 25

StorCase Technology, Inc. InfoStation 10-Bay U320 User's Guide - Rev. A01

List of Figures

Figure 1: InfoStation 10-Bay Ultra320 Chassis ............................................................ 2

Figure 2: InfoStation Front Panel ................................................................................... 4

Figure 3: InfoStation Rear Panel .................................................................................... 6

Figure 4: Controller Module Panel .................................................................................. 7

Figure 5: Removing the Drive Carrier ............................................................................ 9

Figure 6: InfoMon.exe Window (Set Drive Channel) ................................................. 10

Figure 7: Drive-to-Channel Assignment ..................................................................... 11

Figure 8: Typical Dual SCSI Host Connection to InfoStation ...................................... 12

Figure 9: Typical Single SCSI Host Connection to InfoStation ................................... 13

Figure A-1: InfoStation Physical Dimensions.................................................................. 19

Figure B-1: SAF-TE Processor Board ............................................................................ 20

Figure B-2: Spare Power Supply Module ....................................................................... 21

Figure B-3: Spare Fan Module ........................................................................................ 22

Figure B-4: Drive Carrier ................................................................................................. 23

Figure B-5: Carrying Case ............................................................................................... 23

vii

List of Tables

Table 1: Drive Carrier Interface Components ................................................................... 8

NOTICE: This User's Guide is subject to periodic updates without notice. While reason-

InfoStation 10-Bay U320 User's Guide - Rev. A01 StorCase Technology, Inc.

able efforts have been made to ensure accuracy of this document, Storcase
Technology, Inc. assumes no liability resulting from errors or omissions in this
publication, or from the use of the information contained herein.

Please check the StorCase web site at http://www.storcase.com or contact
your StorCase representative for the latest revision of this document.

Introduction 1

INTRODUCTION

PackagingInformation

The StorCase Technology InfoStation external expansion chassis is shipped in a container
designed to provide protection and prevent damage during shipment, as confirmed by the
International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully
inspected before and during the packing procedure at the factory. Evidence of any damage
to the InfoStation should be reported to the shipper immediately.

If the wrong InfoStation model has been received, please call your reseller or StorCase at
[phone] to arrange for a Return Material Authorization (RMA). StorCase cannot ac­cept returns which do not display an RMA number on the outside of the package. Return the
unit with all the original packing materials.

Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.

Serial Number

The InfoStation is labeled with a serial number. This number must be reported to the StorCase
Customer Service Representative in order to receive a Return Material Authorization (RMA)
for warranty claims. Locate the serial number label and record the number in the space
provided below.

InfoStation Serial Number:

InfoStation 10-Bay U320 User's Guide - Rev. A01 StorCase Technology, Inc.

2 Introduction

GeneralDescription

CAUTION: The InfoStation contains NO USER SERVICEABLE parts inside the unit. Refer ALL

NOTES: The installation, configuration, and use of the StorCase InfoStation chassis

The StorCase® Technology InfoStation® intelligent 1U rack-mount expansion chassis is
designed to support the latest 2.5" SFF (Small Form-Factor) SCSI Ultra320 enterprise disk
drive technologies for use in network server, fault-tolerant and/or mission-critical applica­tions.

The InfoStation's dual backplane design can accommodate up to ten (10) Ultra320 drives
(Figure 1) with either one (1) or two (2) channels (software configurable). Each channel
supports 320MB/sec operation. Each chassis is constructed of rugged steel and lightweight
aluminum, and is equipped with two (2) 300 watt redundant, hot-swappable power supply
modules, and two (2) hot swappable fan modules (53.6 CFM total).

The InfoStation also incorporates "Soft Start" circuitry which eliminates in-rush current to each
of the installed drives during spin-up, as well as avoid power arcing during drive insertion.

servicing to qualified service personnel!

This unit has more than one power supply cord. Disconnect two power supply
cords before servicing to avoid electric shock.

VHDCI connectors are easily damaged by improper handling. Visually inspect
each connector for bent contacts and carefully align prior to insertion.

requires a certain level of expertise and experience on the part of the user/
integrator. Since there are many configuration options and variables (ie. host
platforms, applications, etc), only general/typical configuration guidelines will
be discussed in this User's Guide.

For installation information, refer to the InfoStation Installation Guide.

Figure 1: InfoStation 10-Bay Ultra320 Chassis

StorCase Technology, Inc. InfoStation 10-Bay U320 User's Guide - Rev. A01

Introduction 3

Another unique feature of the InfoStation is the InfoMon® monitoring utility program. InfoMon
is a console utility that provides the InfoStation with web-based monitoring capability via a serial
connection. InfoMon also provides the User the ability to easily configure both device and
chassis settings with a few clicks of the mouse!

In addition, InfoMon allows the User to monitor the statuses and temperatures of individual
InfoStation modules and drive bays, etc., and can provide "real-time" updates via an Internet
connection. With the recent addition of the InfoMon Call Home feature, this information can
also be sent to a specific site for access by StorCase technical support staff in order to assist
with system troubleshooting. The Call Home feature also provides the ability to set-up a paging
function for notification of environmental alarm or warning conditions.

The latest versions of the InfoMon utility program and User's Guide can be downloaded (free
of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for
further information. Refer to Appendix B for further information on optional InfoStation
accessories.

Using a modular approach supported by redundant features and hot swapping capabilities,
the InfoStation will provide continued data availability and allow for ease of maintenance and
minimal system down time. The modular and scalable design of the InfoStation chassis also
allows a variety of future product upgrades to be offered. Upgrade modules (providing remote
diagnostics capabilities or SNMP compliance) will also be available as options in the near future.

This User's Guide describes the steps required for installing drive(s) into the InfoStation
external expansion chassis. This guide is intended to supplement documentation provided with
the host computer system, the operating system, and the drive(s) to be installed within the
InfoStation.

Features:

 1U rack mount chassis

 Single or dual channel (software configurable)

 Ten (10) removable low-profile drive carriers for 2.5" SFF drives

 SCSI Ultra320 2.5" SFF drive support

 Supports daisy-chaining

 Supports drive hot swapping

 Controller Panel provides system status LEDs

 RS-232 serial port provides interface for monitoring, configuration, and control

 Corrosion-resistant steel construction

 Two (2) 300W hot-swappable power supply modules

 Two (2) hot-swappable fan modules (26.8 CFM per module)

 Optional SAF-TE processor board with SAFTEmon® management software

 Optional LAN Port

 Rack mount kit included

 Audible alarm

 "Soft Start" circuitry

 Web-based monitoring utility (InfoMon)

 Status indicators on each drive carrier

 7-year limited warranty* and free 24/7 technical support

* 3-year limited warranty on Power & Cooling Modules

InfoStation 10-Bay U320 User's Guide - Rev. A01 StorCase Technology, Inc.