This manual provides basic information about the machine. Instructions and suggestions are
given covering its operation and care.
The illustrations and specications are not binding in detail. We reserve the right to make
changes to the machine without notice, and without incurring any obligation to modify or provide new parts for machines built prior to date of change.
DO NOT ATTEMPT to operate the machine until instructions and safety precautions in this
manual are read completely and are thoroughly understood. If problems develop or questions
arise in connection with installation, operation, or servicing of the machine, contact Stoelting.
Read and understand the entire manual before
operating or maintaining Stoelting equipment.
This manual provides the operator with information
for the safe operation and maintenance of Stoelting
equipment. As with any machine, there are hazards
associated with their operation. For this reason safety
is emphasized throughout the manual. To highlight
specic safety information, the following safety denitions are provided to assist the reader.
The purpose of safety symbols is to attract your attention to possible dangers. The safety symbols, and
their explanations, deserve your careful attention
and understanding. The safety warnings do not by
themselves eliminate any danger. The instructions
or warnings they give are not substitutes for proper
accident prevention measures.
If you need to replace a part, use genuine Stoelting
parts with the correct part number or an equivalent
part. We strongly recommend that you do not use
replacement parts of inferior quality.
Safety Alert Symbol:
This symbol Indicates danger, warning or caution.
Attention is required in order to avoid serious personal injury. The message that follows the symbol
contains important information about safety.
Signal Word:
Signal words are distinctive words used throughout
this manual that alert the reader to the existence and
relative degree of a hazard.
WARNING
The signal word “WARNING” indicates a potentially
hazardous situation, which, if not avoided, may result
in death or serious injury and equipment/property
damage.
CAUTION
The signal word “CAUTION” indicates a potentially
hazardous situation, which, if not avoided, may result
in minor or moderate injury and equipment/property
damage.
CAUTION
The signal word “CAUTION” not preceded by the
safety alert symbol indicates a potentially hazardous
situation, which, if not avoided, may result in equipment/property damage.
NOTE (or NOTICE)
The signal word “NOTICE” indicates information or
procedures that relate directly or indirectly to the
safety of personnel or equipment/property.
6.1 Decals and Lubrication ............................................................................... 19
6.2 Front Door and Auger Parts ........................................................................ 20
6.3 Hopper Parts & Trays .................................................................................21
Page 6
Page 7
SECTION 1
INTRODUCTION
1.1 DESCRIPTION
The Stoelting O111-I2F counter-top machines are gravity
fed. The machines are equipped with the IntelliTec2™
control which provides a uniform product. The machines
are designed to operate with almost any type of commercial soft serve or non-dairy mixes available, including:
ice milk, ice cream, yogurt, and frozen dietary desserts.
This manual is designed to assist qualied service per-
sonnel and operators in the installation, operation and
maintenance of the Stoelting O111-I2F gravity machines.
1.2 SPECIFICATIONS
Figure 1-1 Model O111-I2F
Figure 1-2 Specication
Operators Manual #5136861 O111-I2F Model Machines
Page 8
1.2 SPECIFICATIONS (CONTINUED)
Model O111-I2F
DimensionsMachinewith crate
width22-5/8’’ (57,5 cm)28-3/4’’ (73,0 cm)
height36-1/4’’ (92,1 cm)43’’ (109,2 cm)
depth32-1/2’’ (82,6 cm)38-3/4’’ (98,4 cm)
Weight310 lbs (140,6 kg)400 lbs (181,4 kg)
Electrical1 Phase, 208-240 VAC, 60Hz
running amps12A
connection typeNEMA6-20P power cord provided
International Option1 Phase, 220-240 VAC, 50Hz
Compressor12,000 Btu/hr
Drive Motor1-1/2 hp
Air FlowAir cooled units require 3” (7,6 cm) air space on both sides
Water cooled units require 1/2” N.P.T. water and drain ttings.
Plumbing Fittings
Hopper Volume6.5 gallons (24,61 liters)
Freezing Cylinder
Volume
Maximum water pressure of 130 psi. Minimum water ow rate of 3 GPM. Ideal
EWT of 50°-70°F
1 gallon (3,79 liters)
Operators Manual #5136862 O111-I2F Model Machines
Page 9
SECTION 2
INSTALLATION INSTRUCTIONS
2.1 SAFETY PRECAUTIONS
Do not attempt to operate the machine until the safety
precautions and operating instructions in this manual are
read completely and are thoroughly understood.
Take notice of all warning labels on the machine. The labels have been put there to help maintain a safe working
environment. The labels have been designed to withstand
washing and cleaning. All labels must remain legible for
the life of the machine. Labels should be checked periodically to be sure they can be recognized as warning labels.
If danger, warning or caution labels are needed, indicate
the part number, type of label, location of label, and quantity
required along with your address and mail to:
STOELTING
ATTENTION: Customer Service
502 Hwy. 67
Kiel, Wisconsin 53042
2.2 SHIPMENT AND TRANSIT
The machine has been assembled, operated and inspected
at the factory. Upon arrival at the nal destination, the
entire machine must be checked for any damage which
may have occurred during transit.
With the method of packaging used, the machine should
arrive in excellent condition. THE CARRIER IS RESPON-
SIBLE FOR ALL DAMAGE IN TRANSIT, WHETHER
VISIBLE OR CONCEALED. Do not pay the freight bill
until the machine has been checked for damage. Have
the carrier note any visible damage on the freight bill. If
concealed damage and/or shortage is found later, advise
the carrier within 10 days and request inspection. The
customer must place claim for damages and/or shortages
in shipment with the carrier. Stoelting, Inc. cannot make
any claims against the carrier.
2.3 MACHINE INSTALLATION
WARNING
PRIOR TO INSTALLATION
A. Locate a copy of the service contact le (info.txt).
B. Modify the info.txt le with information from the
service company using the instructions in the le.
C. Put the service contact le onto the root level of
a USB ash drive (do not put the les into any
folder).
INSTALLATION
A. Uncrate the machine.
B. Accurate leveling is necessary for correct
drainage of the freezing cylinder and to ensure
correct overrun. Place a bubble level on top of
the machine at each corner to check for level
condition. If adjustment is necessary, level the
machine by turning the bottom part of each leg
in or out.
C. The machine has a base gasket that must be
installed. Separate the gasket and install it with
the seam to the back. Make sure the angled side
of the gasket is facing up.
D. Correct ventilation is required. The right side of
the machine is the air intake and left side is the
discharge. Both sides must have 3” clearance.
CAUTION
Failure to provide adequate ventilation will void
warranty.
E. Open the rear panel and check the belt tension
with a Burroughs Belt Tension Gauge. The tension
should be 50-55 lbs. Adjust as necessary and
check the pulley alignment with a straightedge.
NOTE
Belt life will be increased if the new drive belts are
tightened after two or three weeks of operation.
Installation must be completed by a qualied
electrician/refrigeration specialist.
Incorrect installation may cause personal injury,
severe damage to the machine and will void factory warranty.
Installation of the machine involves moving the machine
close to its permanent location, removing all crating, setting in place, assembling parts, and cleaning.
Operators Manual #5136863 O111-I2F Model Machines
Page 10
F. Connect the power cord to the proper power
supply. The plug connected to the machine is
either a NEMA 6-20P or L15-20P. Check the
nameplate on your machine for proper supply. The
unit must be connected to a properly grounded
receptacle. The electrical cord furnished as part
of the machine has a three prong grounding
type plug. The use of an extension cord is not
recommended, if necessary use one with a size 12
gauge or heavier with ground wire. Do not use an
adapter to circumvent the grounding requirement.
WARNING
C. After the password is accepted, use the arrows to
move the cursor to the Modify Settings option and
press the SEL button. Then move the cursor to
the User Preferences and press the SEL button.
Do not alter or deform electrical plug in any way.
Altering the plug to t into an outlet of different conguration may cause re, risk of electrical shock,
product damage and will void warranty.
2.4 INTELLITEC2™ SETUP
A. Disassemble, clean, lubricate and assemble the
machine following the steps in Section 3.
B. Fill the hopper with sanitizer.
C. Connect power to the machine and press the
Main Power On/Off button.
MOTOR CALIBRATION
Before starting the motor calibration, be sure there is
sanitizer in the freezing cylinder.
A. Press the On/Off button. The Motor Calibration
screen will be displayed.
Figure 2-2
D. On the User Preferences screen move the cursor
to the Contact Information USB Update and press
the SEL button.
Figure 2-3
E. The screen will change and show “File Found” for
a quick second while it updates the information.
F. After updating the contact information, the screen
will show the Service Contact Information page.
Figure 2-1
B. Move the cursor over the Start message and
press the SEL button.
C. After the calibration is complete, press the left
arrow button.
D. Drain the machine of sanitizer.
SETTING CONTACT INFORMATION (OPTIONAL)
A. Plug your USB ash drive into the control if it is
not already plugged in.
B. From the Current Status screen, press the left
arrow button to access the passcode selection
screen. Press the right arrow, SET, and then the
SEL button.
Operators Manual #5136864 O111-I2F Model Machines
G. Press the left arrow button to go back to the Current
Status screen and remove the USB ash drive.
Figure 2-4
Page 11
SETTING TIME AND DATE
A. Press the right arrow button.
B. Move the cursor to the Modify Settings option
and press the SEL button. Then move the cursor
to the Time and Date option and press the SEL
button and adjust the settings as required.
1. Press the SEL button to enter the Modify Time
and Date screen.
2. Move the cursor to the setting that needs to
be changed and press the SET button.
3. Use the arrow buttons to change the setting
and press the SET button to save the change.
Figure 2-5
C. Press the left arrow button until the Current Status
screen is displayed.
SETTING CONSISTENCY
A. Install the mix inlet regulator.
B. Fill the hopper with liquid mix.
C. Press the Push to Freeze button and let the
machine cycle 1-2 times.
D. Draw product from the barrel immediately after
the compressor cycles off after the fth time and
test the product for consistency and temperature.
E. Adjust the product consistency by increasing or
decreasing the CutIn Consist Offset settings.
These settings are under the Modify Settings
- Basic Settings menu. Adjust the settings as
follows:
1. If the product is too soft, increase the CutIn
Consist Offset.
2. If the product is too rm, decrease the CutIn
Consist Offset.
F. After the consistency is set, press the left arrow
button once so that the Modify Operating Settings
screen is displayed.
SETTING SERVE TIME AND OVERRUN DETAILS
A. Go to the Advanced Settings (2 of 2) screen and
scroll down to the Time to Dispense 16 oz option.
B. Time how long it takes to dispense 16 oz of product
into a cup and change the value in the control.
C. Measure to overrun of the product and change
the value in the control. To measure overrun, do
the following:
1. Zero a scale with an 8 - 16 oz cup.
2. Fill the cup with liquid mix and weigh it. Make
sure the mix is lled to the rim.
3. Fill the cup with frozen product. Make sure
there are no voids (air pockets) when lling.
4. Scrape the top of the cup with a straight edge.
5. Weigh the lled cup.
6. Calculate the overrun using the following
equation:
D. Change the value in the control.
E. Press the left arrow button until the Current Status
screen is displayed.
SETTING DISCHARGE PRESSURE ON WATER
COOLED MACHINES
A. Water cooled machines require the water
condenser valves to be adjusted to maintain a
225-235 psig discharge pressure.
When adjusting the discharge pressure the
machine must be under a full load.
Operators Manual #5136865 O111-I2F Model Machines
Page 12
Operators Manual #5136866 O111-I2F Model Machines
Page 13
SECTION 3
INITIAL SET-UP AND OPERATION
3.1 OPERATOR’S SAFETY PRECAUTIONS
SAFE OPERATION IS NO ACCIDENT; observe these
rules:
A. Know the machine. Read and understand the
Operating Instructions.
B. Notice all warning labels on the machine.
C. Wear proper clothing. Avoid loose tting garments,
and remove watches, rings or jewelry that could
cause a serious accident.
D. Maintain a clean work area. Avoid accidents by
cleaning up the area and keeping it clean.
E. Stay alert at all times. Know which switch, push
button or control you are about to use and what
effect it is going to have.
F. Disconnect power for maintenance. Never
attempt to repair or perform maintenance on the
machine until the main electrical power has been
disconnected.
G. Do not operate under unsafe operating conditions.
Never operate the machine if unusual or excessive
noise or vibration occurs.
3.2 OPERATING CONTROLS AND
INDICATORS
Before operating the machine, it is required that the op-
erator know the function of each operating control. Refer
to Figure 3-1 for the location of the operating controls on
the machine. For the information regarding error codes
displayed on the control panel, refer to the troubleshooting
WARNING
High voltage will shock, burn or cause death. Make
sure the display shows the freezing cylinder is off.
If it is not, press the On/Off button to turn it off prior
to disassembling for cleaning or servicing. Do not
operate the machine with panels removed.
section of this manual.
A. INTELLITEC2™ TOUCHPAD
Main Power On/Off
The Main Power button is used to supply power to the
IntelliTec2™ control, the freezing cylinder circuits and
the storage refrigeration system. When the machine is
rst plugged in, the control defaults to the On status with
power to the hopper only. If the Main Power On/Off button
is pressed when the machine is on, the machine turns off
IntelliTec2™ Control
(See Figure 3-2)
Dispense
Rate Adjustor
Figure 3-1 Machine Controls
Operators Manual #5136867 O111-I2F Model Machines
USB
Access
Port
Page 14
Figure 3-2 IntelliTec2™ Control
and a status message is displayed on the screen.
Help
Pressing the Help button displays help information dependant on the cursor’s location. Pressing the Help button
again exits the help screen.
Selection Button (SEL)
The SEL button is used by technicians to select menu
options.
Set Button (SET)
The SET button is used by technicians to save changes
when modifying control settings.
On/Off Button
Power to the freezing cylinder can then be controlled with
the On/Off button.
Push to Freeze Button
Pressing the PUSH TO FREEZE button initiates “Serve
Mode”.
Clean Button
The CLEAN button initiates “Clean Mode”.
Arrow Buttons (⇐, ⇑, ⇒, ⇓)
The arrow buttons are used by technicians to navigate
through the control readings and settings.
B. DISPENSE RATE ADJUSTOR
The dispense rate adjustor is located under the header
panel, to the immediate right of the spigot handles. Turning
the knob counterclockwise decreases the dispense rate.
C. USB ACCESS PORT
The USB access port is located on the right side panel
of the machine. The port is used by technicians to import
rmware and export machine statistics.
C. Press the Clean button. After about 5 minutes
open the spigot to drain the mix.
D. Press the Clean button to stop the auger.
E. Fill the hopper with 2 gallons (8 liters) of cool tap
water.
F. Press the Clean button and let the auger rotate
for at least 30 seconds.
G. While the auger is rotating, scrub the hopper with
a clean brush.
H. Drain the water out of the machine.
NOTE
If the water does not drain clear, repeat steps B
through E.
H. Press the Clean button again to stop the auger.
I. Optional: Fill the hopper with about 2 gallons of
detergent solution (Palmolive or equivalent) and
follow steps B through E above.
NOTE
Running the detergent solution through the machine
makes cleaning parts easier after disassembly.
3.4 DISASSEMBLY OF MACHINE PARTS
Before using the machine for the rst time, complete
machine disassembly, cleaning, and sanitizing procedures need to be followed. Routine cleaning intervals
and procedures must comply with the local and state
health codes. Inspection for worn or broken parts should
be made at every disassembly of the machine. All worn
or broken parts should be replaced to ensure safety to
both the operator and the customer and to maintain good
machine performance and a quality product. Check the
wear line on the auger ights on a regular basis (Fig.
3-3) and replace as needed. Frequency of cleaning must
comply with the local health regulations.
Wear Line
3.3 EMPTYING THE FREEZING CYLINDER
If the machine is empty, go to Section 3.4.
A. Make sure the Main Freezer Power is on. If the
IntelliTec2™ displays the Current Status Screen,
then the main power is on.
B. Turn off the freezing cylinder by pressing the On/
Off button
Operators Manual #5136868 O111-I2F Model Machines
Figure 3-3 Auger Flight Wear
Page 15
To disassemble the machine, refer to the following steps:
A. DISASSEMBLY OF FRONT DOOR
1. Press and hold the Main Freezer Power button
for three seconds to turn the power off.
2. Remove the knobs on the front door.
3. Remove the front door by pulling it off the studs.
4. Remove the spigot through the bottom of the front
door.
5. Remove all o-rings from parts by rst wiping off
the lubricant using a clean towel. Then squeeze
the o-ring upward to form a loop (Fig. 3-4). Roll
the o-ring out of the groove.
CAUTION
Do not use any type of sharp object to remove the
o-rings.
Figure 3-4 Removing O-Ring
B. DISASSEMBLY OF AUGER
1. Remove the front auger support and bushing.
2. Remove the auger assembly from the machine.
Pull the auger out of the freezing cylinder slowly.
As the auger is being pulled out, carefully remove
each of the plastic ights with springs.
3. Keep the rear of the auger tipped up once it is
clear of the freezing cylinder to prevent the rear
seal assembly from dropping.
4. Wipe the spline lubricant off of the hex end of the
auger with a paper towel. Remove the rear seal
assembly (Fig. 3-5).
5. Wipe any excess lubricant off the rear seal.
6. Unscrew the springs from the auger ights.
Figure 3-5 Rear Seal Assembly
3.5 CLEANING DISASSEMBLED PARTS
Disassembled parts require complete cleaning, sanitizing
and air drying before assembling. Local and state health
codes dictate the procedure required. Some state health
codes require a four sink process (pre-wash, wash, rinse,
sanitize, air dry), while others require a three sink process
(without the pre-wash step). The following procedures
are a general guideline only. Consult your local and state
health codes for the procedures required in your location.
A. Disassemble all parts. (Refer to Section 3.4 for
the disassembly of machine parts)
B. Place all parts in 90° to 110°F (32°C to 43°C)
mild detergent water and wash thoroughly. Use
the brushes that shipped with the machine to
clean all holes in the front door, ights, mix pickup
assembly, etc.
C. Rinse all parts with clean 90° to 110°F (32°C to
43°C) water.
D. Place all parts in a sanitizing solution for at least
1 minute, then remove and let air dry completely
before assembling in machine.
3.6 CLEANING THE MACHINE
The exterior should be kept clean at all times to preserve
the luster of the stainless steel. A high grade of stainless
steel has been used on the machine to ease cleanup. To
remove spilled or dried mix, wash the exterior with 90° to
110°F (32°C to 43°C) mild detergent water and wipe dry.
Do not use highly abrasive materials, as they will mar the
nish. Use a soft cloth or sponge to apply the solution.
For best results, wipe with the grain of the steel.
A. Clean the rear seal surface on the inside of the
freezing cylinder.
B. Using sanitizing solution and the large barrel
brush provided, sanitize the freezing cylinder by
dipping the brush in the sanitizing solution and
brushing the inside of the freezing cylinder.
C. Wrap the brush in a clean sanitized cloth and
thoroughly dry the freezing cylinder.
D. Remove the drip tray from the front panel. Clean
and replace the drip tray.
Operators Manual #5136869 O111-I2F Model Machines
Page 16
3.7 ASSEMBLING MACHINE
To assemble the machine parts, refer to the following steps:
NOTICE
Petrol-Gel sanitary lubricant or equivalent must be
used when lubrication of machine parts is specied.
NOTICE
The United States Department of Agriculture and
the Food and Drug Administration require that lubricants used on food processing equipment be certi-
ed for this use. Use lubricants only in accordance
with the manufacturer’s instructions.
A. Install the rear seal o-ring. Lubricate the outside
of the rear seal o-ring with a generous amount
sanitary lubricant.
B. Lubricate the inside metal surface of the rear seal
(Fig. 3-6) and install it onto the auger shaft. DO
NOT lubricate the outside of the rear auger seal.
H. Install the o-rings onto the spigot body and apply
a thin layer of sanitary lubricant to the o-rings.
Install the spigot body through the bottom of the
front door.
I. Fit the front door o-ring into the groove on the
rear of the front door.
J. Place the front door assembly on the mounting
studs and the push front door against the machine
carefully.
NOTE
Make sure the pins of the front door do not touch
the legs of the auger support.
K. Secure the front door to the machine by placing
the knobs on the studs and tightening until nger
tight. Tighten in a crisscross pattern. Do not
overtighten. Proper o-ring seal can be observed
through the transparent front door.
3.8 SANITIZING
Sanitizing must be done after the machine is clean and
just before the machine is lled with mix. Sanitizing the
night before is not effective. However, you should always
clean the machine and parts after using it.
NOTE
The United States Department of Agriculture and
the Food and Drug Administration require that all
cleaning and sanitizing solutions used with food
processing equipment be certied for this use.
Figure 3-6 Lubricate Rear Seal
C. Lubricate the hex drive end of the auger with a
small amount of spline lubricant. A small container
of spline lubricant is shipped with the machine.
D. Screw the springs onto the studs in the plastic
ights. The springs must be screwed into the
ights completely to provide proper compression.
E. Install the two plastic ights onto the rear of the
auger and insert it part way into the freezing
cylinder.
F. Install the remaining plastic ights, push the auger
into the freezing cylinder and rotate slowly until
the auger engages the drive shaft.
G. Apply a thin layer of sanitary lubricant to the inside
and outside of the auger support bushing. Install
the bushing onto the auger support and install the
auger support into the front of the auger. Rotate
the auger support so that one leg of the support
points straight up.
When sanitizing the machine, refer to local sanitary regulations for applicable codes and recommended sanitizing
products and procedures. The frequency of sanitizing
must comply with local health regulations. Mix sanitizer
according to manufacturer’s instructions to provide a 100
parts per million strength solution. Mix sanitizer in quanti-
ties of no less than 2 gallons of 90°F to 110°F (32°C to
43°C) water. Allow sanitizer to contact the surfaces to be
sanitized for 5 minutes. Any sanitizer must be used only
in accordance with the manufacturer’s instructions.
CAUTION
Risk of Product Damage
Avoid prolonged contact of sanitizer with machine
parts. Sanitizer may cause corrosion of stainless
steel parts if there is prolonged contact
Operators Manual #51368610 O111-I2F Model Machines
Page 17
Position Air
Tube Towards
Front of Machine
Figure 3-7 Mix Inlet Regulator
A. Prepare 2 gallons of Stera-Sheen sanitizing
solution following the manufacturer’s instructions.
B. Install the mix inlet regulator into the hopper with
the air tube towards the front of the machine.
NOTE
Do not twist the mix inlet regulator when installing.
C. Pour the sanitizing solution into the hopper.
D. Make sure the display shows the freezing cylinder
is off. If it is not, press the On/Off button to turn
it off.
NOTE
If the freezing cylinder is not off, the control will
not go into Clean mode. This is to protect from
accidentally going into Clean mode with product
in the cylinder.
E. Press the CLEAN button.
F. Check for leaks.
1. Check for leaks at the front door seal.
2. Check the drain tray located under the front
door for leaks coming from the rear of the rear
auger seal.
G. Use a sanitized soft bristle brush dipped in
sanitizing solution to clean the hopper sides,
the mix inlet regulator, and the underside of the
hopper cover.
H. After the ve minute timer expires, open the spigot
to drain the sanitizing solution.
I. Press the CLEAN button to stop the auger. Allow
the freezing cylinder to drain completely.
The machine is now sanitized and ready for adding mix.
3.9 FREEZE DOWN AND OPERATION
A. Sanitize immediately before use.
B. Fill the hopper with at least 2.5 gallons of mix.
C. Place a container under the spigot and open the
spigot to allow the mix to ush out about 8 ounces
(0.23 liters) of sanitizing solution and liquid mix.
D. Press the On/Off button to turn on the freezing
cylinder.
E. Allow the freezing cylinder to ll. Then press the
PUSH TO FREEZE button.
F. When the product is ready, the display reads
“SERVE”. Open the spigot to dispense product.
NOTE
If the product consistency needs to be adjusted,
use the Technician passcode and go to the Basic
Settings menu. Adjust the CutIn Consistency Offset higher to increase the consistency or lower to
decrease the consistency. Make adjustments in
increments of 5 for best results.
G. The machine dispenses product at a reasonable
draw rate. If the machine is overdrawn, the result
is a soft product or a product that will not dispense
at all. If this occurs, allow the machine to run for
approximately 30 seconds before dispensing more
product. A dispense rate adjustor is located under
the header panel, to the immediate right of the
spigot handle. Turning the knob counterclockwise
decreases the dispense rate.
H. Do not operate the machine when the MIX
LOW message is displayed. Rell the hopper
immediately.
NOTE
After a preset number of freezing cycles in Serve
mode, the control enters sleep mode and remains
there until someone draws product or presses the
PUSH TO FREEZE button. In the sleep mode, the
machine keeps the product below 41°F (5°C). Sleep
modes do not take the place of cleaning and sanitizing. Federal, State, and local regulatory agencies
determine frequency of cleaning and sanitizing.
3.10 MIX INFORMATION
Mix can vary considerably from one manufacturer to
another. Differences in the amount of butterfat content
and quantity and quality of other ingredients have a
direct bearing on the nished frozen product. A change
in machine performance that cannot be explained by a
technical problem may be related to the mix.
Operators Manual #51368611 O111-I2F Model Machines
Page 18
Proper product serving temperature varies from one
manufacturer’s mix to another. Mixes should provide a
satisfactory product in the 20°F to 24°F range. Diet and
low-carb mixes typically freeze to proper consistency at
higher temperatures.
When checking the temperature, stir the thermometer in
the frozen product to get an accurate reading.
Old mix, or mix that has been stored at too high a tempera-
ture, can result in a nished product that is unsatisfactory.
To retard bacteria growth in dairy based mixes, the best
storage temperature range is between 33° to 38°F (0.5°
to 3.3° C).
Operators Manual #51368612 O111-I2F Model Machines
Page 19
SECTION 4
MAINTENANCE AND ADJUSTMENTS
This section is intended to provide maintenance personnel
with a general understanding of the machine adjustments.
It is recommended that any adjustments be made by a
qualied person.
WARNING
Hazardous voltage
Make sure the machine is off when disassembling
for servicing. The machine must be disconnected
from electrical supply before removing any access
panel. Failure to disconnect power before servicing
could result in death or serious injury.
4.1 FINE CONSISTENCY ADJUSTMENT
Product consistency can be adjusted on the Fine Consistency Adjustment screen. To get to the Fine Consistency
Adjustment Screen, press the right arrow then the SEL
button from the Current Status screen. Then move the
cursor to the Fine Consistency Adjustment option and
press the SEL button.
B. Use a Burroughs Belt Tension Gauge to set the
tension for the drive belt. Set the belt tension to
50-55 lbs. If an adjustment is necessary, complete
the following:
1. Loosen the four motor plate retaining nuts.
2. Adjust belt tension nut.
3. Make sure the motor plate aligns with the plate
brace. Adjust the motor alignment nut if it does
not.
4. Retighten the four motor plate retaining nuts.
NOTE
Belt life will be increased if new drive belts are
tightened after two or three weeks of operation.
Motor Plate
Motor Plate
Brace
Brace
Figure 4-1 Fine Consistency Adjustment
Increasing the Fine Consistency number increases the
product consistency (rmer product). The Consistency
Limits show the Fine Consistency adjustment added to
the Consistency number.
4.2 DRIVE BELT TENSION ADJUSTMENT
To check belt tension, follow the steps below:
A. Remove the back panel.
Motor Mounting
Motor Mounting
Plate
Plate
Motor Plate
Motor Plate
Retaining Nuts
Retaining Nuts
Belt Tension
Belt Tension
Nut
Nut
Figure 4-2 Belt Tension Adjustment
Motor Alignment
Motor Alignment
Nut
Nut
4.3 CONDENSER CLEANING (AIR-COOLED
MACHINES)
The condenser requires periodic cleaning. To clean, refer
to the following procedures.
A. Disconnect power to the machine
B. Remove the Phillips head screws from the right
side panel, and remove the panel.
Operators Manual #51368613 O111-I2F Model Machines
Page 20
C. To remove a condenser lter, grasp the top and
pull off. Visually inspect the lter for dirt. If it is
dirty, shake or brush excess dirt off of it and wash
it in warm, soapy water. Once the lter is clean,
rinse it thoroughly in warm, clear water and shake
dry, taking care not to damage the it in any way.
NOTE
If the condenser is not kept clean, refrigeration ef-
ciency will be lost.
4.4 PREVENTATIVE MAINTENANCE
It is recommended that a preventative maintenance
schedule be followed to keep the machine clean and
operating properly. The following steps are suggested as
a preventative maintenance guide.
The United States Department of Agriculture and the Food
and Drug Administration require that lubricants used in
food zones be certied for this use. Use lubricants only in
accordance with the manufacturer’s instructions.
A. Daily checks
Check for any unusual noise or condition and
repair immediately.
B. Monthly checks
Check the condenser lter for dirt and clean if
necessary.
C. Quarterly Checks
Check drive belts for wear and tighten belts if
necessary.
D. For water-cooled machines that are left in unheated
buildings, or buildings subject to freezing, the water
must be shut off and disconnected. Disconnect
the water inlet tting. The tting is located at the
rear of the machine. Run the compressor for 2 - 3
minutes to open water valve (the front door must
be attached for the compressor to run). Blow
out all water through water inlet. Drain the water
supply line coming to the machine. Disconnect
the water outlet tting.
E. Press the Main Power On/Off button to turn the
machine off.
F. Disconnect the machine from the source of
electrical supply.
4.5 EXTENDED STORAGE
Refer to the following steps for storage of the machine
over any long period of shutdown time:
A. Thoroughly clean all parts that come in contact
with mix with warm detergent water. Rinse in clear
water and dry all parts. Do not sanitize.
NOTE
Do not let cleaning solution stand in the freezing
cylinder or hopper during the shutdown period.
B. Remove, disassemble, and clean the front door,
and auger shaft. Leave disassembled during the
shutdown period.
C. Place the auger ights and auger support bushing
in a plastic bag with a moist paper towel. This
prevents them from becoming brittle if exposed
to dry air over an extended period of time (over
30 days).
Operators Manual #51368614 O111-I2F Model Machines
Page 21
SECTION 5
TROUBLESHOOTING
5.1 ERROR CODES
When the machine experiences a problem, one of the
following error codes is displayed on the control panel.
Each error code directs you to the system location of the
malfunction.
ERROR CODE MALFUNCTION
2* High Torque
3* Run Time
4 Clean
5 Freezing Cylinder Sensor
6 Hopper Sensor (single hopper machines)
7* Drive Motor
8 Cab Sensor
9 High Pressure Cutout
10 Ambient Sensor
11* Prime (cab units only)
12 Left Hopper Sensor
13 Right Hopper Sensor
21* Spigot Open Time
* After this error occurs, the machine goes into Sleep 3
mode where the compressor runs on timers and the drive
motor does not run. The timers keep the product at a safe
temperature until the machine can get serviced.
To return the machine to normal operation, any error
causing condition must be corrected and the power to
the affected freezing cylinder must be cycled. Turn the
power to the freezing cylinder off then back on using the
On/Off button of the affected freezing cylinder.
5.2 TROUBLESHOOTING - ERROR CODES
Error Code 2 - High Torque
If the control panel displays a High Torque Error
(E2), the controller has sensed that the drive motor
is running at a high load for 10 or more seconds.
This may be due to the product consistency
adjustment being set too high. Press the On/Off
button for the cylinder to turn it off, wait until the
product in the freezing cylinder thaws and then
turn the cylinder back on. Follow the instructions
in Section 3 to reduce the product consistency
by a few levels. If the error persists, contact
your Authorized Stoelting Distributor for further
assistance.
Error Code 3 - Run Time
The Run Time Error (E3) occurs when the
compressor runs continuously for an extended
period. This error is generally caused by very
low mix levels in the hopper or from product
breakdown. Another common cause results from
a restriction preventing mix from entering the
freezing cylinder. Check the mix in the hopper.
If the level mix is low, add mix. If there is a
possibility that the mix has broken down, clean
and sanitize the machine and replace the mix
with fresh product.
Ice crystals in the hopper can clog the mix inlet
system and prevent mix from entering the freezing
cylinder. Thoroughly thaw mix per manufacturer ’s
recommendations. To check for ice crystals, pour
a small amount of product from the mix container
through a clean and sanitized sieve or strainer.
If ice crystals are in the mix, check temperature
of the walk-in cooler where the mix is stored.
In air cooled machines, the Run Time Error
may indicate that airow within the machine
has reduced or stopped. Check the sides of the
machine for anything that would restrict airow.
If the error persists after attempting to clear it,
contact your Authorized Stoelting Distributor for
further assistance.
Error Code 4 - Clean
If the machine is left in the Clean Mode for more
than 20 minutes, the control panel displays a
Clean Error (E4). This condition does not reect a
problem with the machine itself. The Clean Error
has been programmed into the controller as a
safeguard to protect the machine from potential
damage caused by the machine being accidentally
left in Clean Mode. To clear the Clean Error, press
the On/Off button to turn if off then back on.
Operators Manual #51368615 O111-I2F Model Machines
Page 22
Error Code 5 - Freezing Cylinder Sensor
The Freezing Cylinder Sensor Error (E5) indicates
a failure of the sensor or that the the sensor is
out of range. If the control panel displays an E5,
press the On/Off button to turn if off then back
on. If the error persists, contact your Authorized
Stoelting Distributor for further assistance.
NOTE
When the machine encounters a Freezing Cylinder
Sensor Error, the machine continues to run on consistency. This mode allows the operator to continue
serving product until the machine can be serviced.
Error Code 6 - Hopper Sensor
The Hopper Sensor Error (E6) indicates a failure
of the hopper sensor or that the sensor is out of
range. If the control panel displays an E6, press
the On/Off button to turn if off then back on. If the
error persists, contact your Authorized Stoelting
Distributor for further assistance.
NOTE
When the machine encounters a Hopper Sensor
Error, the hopper continues to run on timers. This
mode allows the operator to continue serving product until the machine can be serviced
Error Code 7 - Drive Motor
If the control panel displays a Drive Motor Error
(E7), the control does not sense current coming
from the drive motor. Press the On/Off button turn
if off then back on. If the error persists, contact
your Authorized Stoelting Distributor for further
assistance.
Error Code 8 - Cab Sensor
A Cab Sensor Error (E8) will not occur on the
machine.
Error Code 9 - High Pressure Cutout
The High Pressure Cutout Error (E9) will not occur
on t he machine.
Error Code 10 - Ambient Sensor
An Ambient Temperature Sensor Error (E10)
occurs if the temperature sensor fails. Press the
On/Off button to turn if off then back on. If the
error persists, contact your Authorized Stoelting
Distributor for further assistance.
NOTE
The ambient sensor does not affect performance
of the machine. It is used to help with diagnostics.
Error Code 11 - Prime Error
The Prime Error (E11) will not occur on the
machine.
Error Code 12 - Left Hopper Sensor
The Left Hopper Sensor Error (E12) will not occur
on the machine.
Error Code 13 - Right Hopper Sensor
The Right Hopper Sensor Error (E13) will not
occur on the machine.
Error Code 21 - Spigot Open Time
The Spigot Open Time Error (E21) indicates a
failure of the spigot switch. If the control senses
the spigot is open continuously for 10 minutes, the
machine goes into Sleep 3 mode. If the control
panel displays an E21, press the On/Off button
for the cylinder to turn if off then back on. If the
error persists, contact your Authorized Stoelting
Distributor for further assistance.
Operators Manual #51368616 O111-I2F Model Machines
Page 23
5.3 TROUBLESHOOTING - MACHINE
PROBLEMPOSSIBLE CAUSEREMEDY
Machine does not
run.
Machine will not
shut off.
Product is too rm.
Product is too soft.
Product does not
dispense.
Drive belt slipping
or squealing.
Rear auger seal
leaks.
Front door leaks.
1 Power to machine is off.1 Supply power to machine.
2 Freeze-up (auger will not turn).2 Turn machine off for 15 minutes, then restart.
3 Front door not in place.3 Assemble front door in place.
1 Refrigeration problem.1 Check system. (Call distributor for service)
1 CutIn Consistency setting too high1 Adjust the CutIn Consistency Offset (See
Section 3)
1 No vent space for free ow of cooling
air.
2 Condenser is dirty.2 Clean the condenser. (See Section 4)
3 CutIn Consistency setting too low3 Adjust the CutIn Consistency Offset (See
4 Auger is assembled incorrectly.4 Remove mix, clean, reassemble, sanitize and
5 Refrigeration problem.5 Check system. (Call distributor for service)
1 No mix in hopper.1 Add mix to the hopper.
2 Mix inlet regulator is plugged2 Clean the mix inlet regulator
3 Drive motor overload tripped.3 Wait for automatic reset. (If condition
4 Drive belt failure.4 Replace drive belt.
5 Freeze-up (Auger will not turn).5 Turn off cylinder, wait for 15 minutes, then
1 Worn drive belt.1 Replace drive belt.
2 Freeze-up (Auger will not turn).2 Turn off cylinder, wait for 15 minutes, then
3 Not tensioned properly.3 Adjust belt tension
1 Outside surface of rear auger seal is
lubricated.
2 Rear seal missing or damaged.2 Check or replace.
3 Seal o-ring missing, damaged or
installed incorrectly.
4 Worn or scratched auger shaft.4 Replace auger shaft.
1 Front door knobs are loose.1 Tighten knobs.
2 Spigot parts are not lubricated.2 See Section 3.
3 Chipped or worn spigot o-rings.3 Replace o-rings.
4 O-rings or spigot installed wrong.4 Remove spigot and check o-ring.
5 Inner spigot hole in front door nicked
or scratched.
1 A minimum of 3” of air space on the sides.
(See Section 2)
Section 3)
freeze down.
continues, call distributor for service.)
restart.
restart.
1 Clean lubricant from outside of rear seal and
thoroughly clean rear of freezing cylinder.
Lubricate inside of seal and reinstall.
3 Check or replace.
5 Replace front door.
Operators Manual #51368617 O111-I2F Model Machines
Page 24
Operators Manual #51368618 O111-I2F Model Machines
Page 25
6.1 DECALS AND LUBRICATION
Part Description Quantity
208135Brush - 4” X 8” X 16” (Barrel) 1
208380Brush - 1/4” X 3” X 14” 1
208401Brush - 1” X 3” X 10” 1
208467Brush - 3/8” X 1” X 5” 1
324105Decal - Caution Electrical Shock 4
324106Decal - Caution Electrical Wiring Materials 1
324107Decal - Caution Hazardous Moving Parts 3
324141Decal - Caution Rotating Blades 1
324200Decal - High Pressure Cut-Out 1
324208Decal - Attention Refrigerant Leak Check 2
324509Decal - Cleaning Instructions 1
324566Decal - Wired According To 1
324584Decal - Adequate Ventilation 3” 2
324594Decal - Attention Heat Sensitive 1
324728Decal - Contactor Identication 1
324803Decal - Domed Stoelting Logo (Large) (Header Panel) 1
324888Decal - Fan Motor Reset 1
324901Decal - Transformer Switch 1
324909Decal - USB Port 1
324922Decal - Assembly Check 1
368140Filter - Air (Condenser) 1
396243Gasket - Freezer Base 1
508048Lubricant - Spline (2 oz Squeeze Tube) 1
508135Petrol Gel - 4 oz Tube 1
SECTION 6
REPLACEMENT PARTS
Operators Manual #51368619 O111-I2F Model Machines
Page 26
6.2 FRONT DOOR AND AUGER PARTS
149003
149003
625133
625133
3170644
3170644
381804
381804
694255
694255
3156795
3156795
624678
624678
666786
666786
336529
336529
482019
482019
2187812
2187812
624598
624598
Part Description Quantity
149003Bushing - Front Auger Support 1
381804Auger Flight 5
482019Knob - Front Door (Black) 2
624598-5O-Ring - Spigot - Black (5 Pack) 2
624678-5O-Ring - Rear Seal - Black (5 Pack) 1
2203116Mix Inlet Assembly - 5/16” Hole - 5/16” Air 1
Operators Manual #51368621 O111-I2F Model Machines
Page 28
Operators Manual #51368622 O111-I2F Model Machines
Page 29
DOMESTIC WARRANTY
(Including Mexico)
1. Scope:
Stoelting, A Vollrath Company (“Stoelting”) warrants to the first user (the “Buyer”) that the Stoelting-branded freezer
equipment (the “Equipment”) will be free from defects in materials and workmanship under normal use and proper
maintenance for the period listed below in the Warranty Period section. All warra nty periods begin on the date of original
install or one (1) year from the shipping date, whichever occurs first. This warranty is subject to all conditions,
exceptions, and limitations contained herein.
2. Disclaimer of Other Warranties:
THIS WARRANTY IS EXCLUSIVE; AND STOELTING HEREBY DISCLAIMS ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.
3. Remedies:
Stoelting’s sole obligations, and Buyer’s sole remedies, for any breach of this warranty shall be, at Stoelting’s option,
one of the following: repair or replacement of the affected component at Stoelting’s plant in Kiel, Wisconsin, or refund
of the purchase price of the affected Equipment. Stoelting, through an Authorized Stoelting Provider, will
deinstall/reinstall the affected component from/into the equipment (“Labor”) for the period listed below in the Warranty
Period section. These obligations/remedies are subject to the conditions that Buyer (a) signs and returns to Stoelting,
upon installation, the Start-Up and Training Checklist for the affected equipment, (b) gives Stoelting prompt written
notice of any claimed breach of warranty within the applicable warranty period, and (c) delivers the affected equipment
to Stoelting or its designated service location, in its original packaging/crating, also within that period. Buyer shall bear
the cost and risk of shipping to and from Stoelting’s plant or designated service location.
4. Warranty Period:
EquipmentPartPart Warranty PeriodLabor Warranty Period
Freezi ng Cy l i nders
Hoppers
Soft S erve & Shak eF i ve (5) Y earsTwelve (12) Months
Frozen Uncarbonated
Beverage
Cust ard & B atchTwo (2) Y earsTwelve (12) M ont hs
Dipping Cabinet s &
Displ ay Cabinets
Froz en B everage /
Granit a Dispenser
Aut oV endAll c om ponentsTwelve (12) M ont hsTwelve (12) Months
Crème W hi ppersTwo (2) YearsTwelve (12) Mont hs
All equi pm ent
Compressors
Drive Motors
Speed Reduc ers
Augers
Evaporator
Compressors
Drive Motors
Speed Reduc ers
Freezi ng Cy l i nders
Hoppers
Compressors
Drive Motors
Speed Reduc ers
Beaters
Auger S hafts
All componentsTwelve (12) M ont hsTwelve (12) Months
CompressorsFive (5) Years
Electronic BoardThree (3) Y ears
All other component sTwo (2) Y ears
Compressors
Motors
Condensers
All other component s
not s pecified above
Five (5) YearsTwelve (12) Months
Twelve (12) M ont hs
Twelve (12) M ont hsTwelve (12) Months
Page 1 of 2 SFWARR-013 Revision 10
Page 30
DOMESTIC WARRANTY
(Including Mexico)
5. Conditions:
a) If the date of the original insta llation cannot be verified, these warranty periods begin one (1) year from the shipping date. It is
the responsibility of the seller to disclose this information to the Buyer at the time of sale.
b) Stoelting shall not be responsible to provide any remedy under this warranty with respect to any component that fails by reason
of negligence, abnormal use, misuse or abuse, faulty repair made by ot hers, use with parts or equipment not manuf actured or
supplied by Stoelting, any modification or alteration of any parts or equipment, or damage in trans it.
c) This warranty is valid only if the Equipment is installed and serviced by an Authorized Stoelting Provider and only if new, genuine
Stoelting parts are used.
d) The Equipment installation location must have suitable conditions as explained in the Stoelting operators manual, specification
sheet, and/or technical manual including but not limited to, ambient temperature, water supply parameters, and space
requirements.
e) The Authorized Stoelting Provider must return defective parts, at Stoelting’s discretion, for credit.
f) Any refrigerant other than that specified on the Equipment model identification nameplate voids this warranty.
6. Exceptions: This warranty does NOT cover any of the following
a) Costs associated with installation labor, disposal of equipment being replaced, and shipping costs of replacement parts or
Equipment.
b) Cleaning, maintenance or lubrication of the Equipment as outlined in the Stoelting operators manual.
c) This warranty does not extend to parts, sometimes called “wear parts”, which are generally expected to deteriorate and to require
replacement as equipment is used, including but limited to o-rings, auger flights, auger seals, auger support bushings, and drive
belts. All such parts are sold AS IS.
d) External components including but not limited to hoses, piping, or electrical equipment.
e) Labor and travel char ges due to return trips or waiting if the Authorized S toelting Provider is prevented from promptly starting
service work upon arrival. This exception includes labor charges incurred for limited access facilities including, but not limited to,
government and military buildings, and airports.
f) Failure, damage, or repairs due to faulty installation, misapplication, abus e, lack of service, or improper service, unautho rized
alteration, improper operation as indicated in the Stoelting operators manual, including but not limited to failure to prop erly
assemble and/or clean, improper tool usage, or use of unapproved lubrication, or cleaning and sanitizing supplies.
g) Any costs associated with electricity, including utility increases, from any reason whatsoever.
h) Damage resulting from the use of refrigerant other than that specified on the Equipment model identification nameplate.
i) The use of this equipment as a rental asset negates all warranties associated with the equipment.
j) An y special, indirect or consequential property or commercial damage of any nature whatsoever, if the jurisdiction allows this
exclusion.
k) Costs not covered by the Stoelting Travel Pay policy. Stoelting covers only the first trip travel which is a flat rate by mileage one-
way from the service company’s home location to the job site. The flat rate is calculated as follows:
o 0-50 Miles $85
o 51-110 Miles $127
o 111-160 Miles $165
o Over 160 Miles The maximum reimbursed by Stoelting is $165
Any travel costs not covered may be invoiced to the customer.
7. Limitations: THE REMEDIES SET FORTH IN THIS WARRANTY SHALL BE THE SOLE LIABILITY STOELTING AND THE
EXCLUSIVE REMEDY OF BUYER WITH RESPECT TO EQUIPMENT SUPPLIED BY STOELTING; AND IN NO
EVENT SHALL STOELTING BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
AS EXAMPLES BUT NOT INTENDED TO BE LIMITED TO DOWNTIME, OVERHEAD, MATERIALS,
PERFORMANCE PENALTIES, LOST SALES, LOST PROFITS, PRODUCT LOSS, OR PROPERTY DAMAGES,
WHETHER FOR BREACH OF WARRANTY OR OTHER CONTRACT BREACH, NEGLIGENCE OR OTHER TORT,
OR ON ANY STRICT LIABILITY THEORY.
Page 2 of 2 SFWARR-013 Revision 10
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