Read this entire manual. Failure to follow all the guides, instructions
and rules could cause personal injury or property damage. Improper
installation, adjustment, alteration, service and use of this unit can
result in serious injury.
This unit must be installed by a licensed electrician and plumber. The
installation must comply with all national, state and local plumbing and electric codes. Proper installation is the responsibility of
the installer. Failure to comply with the installation and operating
instructions or improper use voids the warranty.
Save these instructions for future reference. The installer should
leave these instructions with the consumer.
If you have any questions regarding the installation, use or operation of this water heater, or if you need any additional installation
manuals, please call our technical service line at 800.582.8423 (USA
and Canada only). If you are calling from outside the USA or Canada,
please call USA 413.247.3380 and we will refer you to a qualified
Stiebel Eltron service representative in your area.
This is the safety alert symbol. It is used to alert you to
!
potential personal injury hazard. Obey all safety messages that follow this symbol to avoid possible injury or
death.
1.1 Safety information
1.1.1 Structure of safety information
KEYWORD: Type of risk
Here, possible consequences are listed that may
result from not observing the safety information.
f Steps to prevent the risk are listed.
1.1.2 Symbols, type of risk
SymbolType of risk
Injury
!
2 | CE CES CERO SERIES WWW.STIEBEL-ELTRON-USA.COM
Electrocution
Burns or scalding
OPERATION
SAFETY
1.1.3 Keywords
KEYWORDDescription
DANGER If this information is not observed, it will result in serious
injury or death.
WARNING If this information is not observed, it can result in serious
injury or death.
CAUTION If this information is not observed, it can lead to medium or
minor injury.
1.2 Other symbols in this document
Note
Notes are bordered by horizontal lines above and below
the text. General information is identified by the symbol
shown on the left.
f Read these notes carefully.
Symbol
!
f This symbol indicates that you have to do something. The ac-
tion you need to take is described step by step.
Damage to the water heater and environment
Appliance disposal
Damage to the water heater and the environment
!
The water heater must be installed by a licensed electrician
and plumber. The installation must comply with all national,
state and local plumbing and electric codes.
Service of the water heater must be performed by qualified
service technicians.
DANGER: Electrocution
Before proceeding with any installation, adjustment, alteration, or service of the water heater, all circuit breaker
switches servicing the water heater must be turned off.
Make sure that nobody can activate the breaker in the
distribution panel during your service work on the water
heater.
DANGER: Electrocution
The water heater must be properly grounded. Failure to
electrically ground the product could result in serious
personal injury or death.
DANGER: Electrocution
Never open the water heater cover unless the electricity
servicing the water heater is turned off.
DANGER: Burns
Water temperatures over 125 °F (52 °C) can cause severe
burns instantly or death from scalding. A hot water scalding potential exists if the thermostat on the water heater
is set too high. Households with small children, disabled
or elderly persons may require that the thermostat be
set at 113 °F (45 °C) or lower to prevent possible injury
from hot water.
ENGLISH
2. Safety
Observe the following safety information and regulations.
Operate the water heater only when fully installed and with all safety
equipment fitted.
2.1 Intended use
The water heater is intended for heating domestic hot water and can
supply several draw-off points.
Any other use beyond that described shall be deemed inappropriate,
and may void the manufacturer’s warranty.
Observation of these instructions is also part of the correct use of
this water heater.
2.2 Safety precautions
DANGER: Injury
!
Please read and follow these instructions.
Failure to follow these instructions could result in serious
personal injury or death.
WARNING: Injury
!
Where children or persons with limited physical, sensory
or mental capabilities are to be allowed to control this
water heater, ensure that this will only happen under
supervision or after appropriate instructions by a person
responsible for their safety.
Children should be supervised to ensure that they never
play with the water heater.
CE/CES/CERO models are three-phase instantaneous electric water
heaters, intended for commercial use, permanently wired in Delta
or Wye configuration. Each series has models with power output
ranging from 12–144 kW.
CE models feature adjustable temperature output with a range of
60–185 °F (16–85 °C), user-adjustable in one degree increments (°F
or °C) via a push button switch (12).
CES models limit the output temperature according to OSHA requirements to a maximum of 90 °F (32 °C). They are factory set at a fixed
temperature of 85 °F (29 °C).
CERO models have the same temperature adjustment range as CE
models, but are designed for caustic liquids like salt water. To avoid
corrosion, titanium elements (1) are used instead of the standard
incoloy elements (1) found in CE and CES models.
CE/CES/CERO 12–18 kW models contain 3 heating elements, 24–36
kW models contain 6 heating elements, 48–72 kW models contain 12
heating elements, 81–108 kW models contain 18 heating elements,
and 120–144 kW models contain 24 heating elements. The elements
used in different configurations are for 208, 240, 277, and 288 V.
CE/CES/CERO models are available in a NEMA 3 (standard), a NEMA4
(optional), or a NEMA 4X (optional) enclosure.
10
6
9
11
12
7
8
13
5
1
2
3
4
1 Element
2 Individual element thermostat/safety cut-off
3 Pressure sensor switch
4 Flow sensor
5 Terminal block
6 Electronic board PCB
7 Fuse box
8 Transformer
9 Power indicator light
10 On/off indicator light
11 On/of f switch
12 Temperature set switch
13 Wire support
The heater’s outgoing water temperature is controlled with an electronic board (6) receiving sensor information from the flow sensor
(4), and an NTC sensor placed to detect incoming and outgoing water
temperatures. The element turns on once the flow sensor detects
a flow rate at or above the minimum activation rate. The board
calculates the necessary heating capacity, depending on required
temperature rise and flow rate.
Safety is provided by an individual thermostat/safety cut-off (2) for
each element, designed to avoid excessive heat buildup. A pressure
sensor switch (3) is installed in the first chamber to eliminate any
possibility of dry firing. Each element circuit is individually fused.
The fuses are located in the fuse box (7).
4 | CE CES CERO SERIES WWW.STIEBEL-ELTRON-USA.COM
OPERATION
TROUBLESHOOTING
In order to avoid latent heat buildup, the unit has an electronically
controlled delay timer that delays the activation of the heating element slightly. This feature allows air to be purged from the system
before the element arrangement is activated to heat, and eliminates
scalding risk. Beside the electronic delay, the board has no additional safety functions.
The display monitor shows the set point temperature, the actual
outgoing water temperature, the flow rate and the heating rate. It
is possible to change the units from °F / gpm to °C /l/min.
Safety is provided by a pressure relief valve with a 150 psi setting.
4. Troubleshooting
Before troubleshooting, check the following items:
f Is the water pressure more than 3 psi (0.21 bar)?
f Is the electric supply a:
- Wye (4 wires + ground) or
- Delta (three wires + ground)?
f Does the electric supply match the voltage and configuration
designation shown on the unit nameplate?
f If the heater fails to maintain the desired temperature, check
the flow rate according to the table. See 10.6, “CE/CES/CERO
Temperature rise”, pg. 26.
The following items are required for testing to diagnose a possible
failure:
Continuity tester, 600 V voltage meter, amp and Ohm meter.
Use the following steps for diagnosis:
f Turn off the power supply to the heater.
Caution: follow all safety precautions in 2.2, “Safety precautions”, pg. 3.
f Turn off the heater on/off switch (12).
f Open the heater enclosure.
f Check for any loose connections, and properly operating
breakers.
f Purge the heater to cool down the heater and to reset the elec-
tronic thermostat function.
f Turn the main breaker back on. Turn on the heater on/off
switch (12). For resistivity test turn the breaker off and check
voltage just in case.
4.1 Fault table
SymptomPossible causeAction
No hot water (A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
Reduced (J)
hot water (K)
(L)
Lukewarm (M)
water (N)
Circuit breakers offTurn circuit breakers on
On/off switch (12) defectCheck voltage
Pressure switch (3)Check voltage
PCB sensor
PCB voltage supply
Transformer
Safety cut-offCheck voltage
Fuse (7)Check voltage
Element (1)Check resistivity
Ball valve closed (14, 15)Open ball valve
Filter cloggedClean filter
Air in the systemVent the system
Fuse burned (7)Check continuity
Triac failureCheck amperage
Check sensor NTC and flow
sensor, PCB voltage supply
Check voltage X8 primar y
Check voltage yellow-white
(secondary)
4.2 Solutions based on symptoms in fault table
SymptomAnalysisSolution
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(M)
(N)
No powerActivate power
No continuityReplace on/off switch (12)
No continuityReplace pressure switch (3)
No continuity NTC
No continuity flow sensor
X8(X10) > 200 V, A1 PWR IN 1A1 PWR In 2 > 20 V
No continuity in cold statusReplace safety cut-off
No continuityReplace fuse (7)
Resistivity nokReplace element (1)
No continuity
Depending on element type, hot resistivity may be 5% more than
cold resistivity.
ENGLISH
WWW.STIEBEL-ELTRON-USA.COM CE CES CERO SERIES | 5
INSTALLATION
MOUNTING THE WATER HEATER
INSTALLATION
5. Mounting the water heater
CAUTION: Injury
!
Hot water outlet pipes leaving unit can be hot to the
touch. Insulation must be used for hot water pipes below
36˝ (0.9 m) due to burn risk to children.
NOTICE:
!
This unit should not be installed in a location
where it may be exposed to temperatures less than
36 °F (2 °C). If the unit may be subject to freezing temperatures all water must be drained from the unit.
Failure to comply with this instruction voids all warranties.
The unit should be located in an area where water
leakage from the unit or connections will not result in
damage to the area adjacent to the unit. If such a location
cannot be avoided it is recommended that a drain
pan be installed under the unit.
Application
Before mounting, double check that the correct voltage the unit
requires matches the voltage of the local power supply. The voltage
and configuration (Wye or Delta) are declared on the nameplate.
Make sure that the supply wire size corresponds to the heater capacity and wire run according to NEC. Installation carried out by a
licensed electrician will ensure this. The hot water supply includes an
air vent. The incoming water supply is equipped with a pre-installed
pressure relief valve. For water supply line positions, see section
10.4, “Dimension drawings”, pg. 11.
5.1 Mounting
f Install the water heater as close as possible to the main hot
water draw off points.
f Keep a minimum of 5˝ (127 mm) clearance on all sides for
Excessive heat from soldering on copper pipes near the
heater may cause damage.
NOTICE:
!
Hard water or water with a high mineral count may damage the unit. Damage to the unit caused by scale or a high
mineral count is not covered under the warranty.
f NEMA 3 enclosures require a minimum clearance of 20˝ (510
mm) on the front side to allow the hinged cover to be fully
opened.
f If there is a drain tube connected to the pressure relief valve,
make sure that the drain water is not blocked by anything.
f Before the heater is connected to the water supply, make sure
that the water supply is flushed first to ensure it is free from
any scale and dirt. The water pressure needs to be less than
145 psi (10 bar).
f If the water pressure exceeds 145 psi (10 bar), install a pressure
reducing valve in the cold water pipework. Cold water supply
(inlet) is located on the bottom right.
f Before the heater is connected to the electric supply, make sure
that the water supply line is flushed for 3 minutes minimum to
vent any air pockets out of the tubing system.
f Open the service screw on the vent valve to release the air.
f Open and close the ball valve on the cold water supply side
several times to release any air pockets from the heater.
f Once the air is released, close the screw on the vent valve.
INSTALLATION
ELECTRICAL CONNECTION
6.2 Leakage check
Once all plumbing work is done, check for leaks. If necessary, take
corrective action.
7. Electrical connection
7.1 Safety
DANGER: Electrocution
Before proceeding with any installation, adjustment, alteration, or service of the water heater, all circuit breaker switches servicing the appliance must be turned off.
Make sure that nobody can activate the breaker in the
distribution panel during your service work on the appliance.
DANGER: Electrocution
The appliance must be properly grounded. Failure to
electrically ground the product could result in serious
personal injury or death.
7.2 Electric supply
Check the electric supply infrastructure:
f Connect the live wires to the contactor (B).
f Pull the ground wire into the ground terminal (C).
7.3 Terminal block torque
To tighten wire to the terminal block, use the proper torque value
according to NEC:
Wire gauge (AWG)Torque (lb- in )
880
6–4165
3275
The water heater should be connected to a properly grounded dedicated branch circuit of proper voltage rating. In installations with
several CE/CES/CERO water heaters, each unit requires a separate
circuit with wire sizes according to NEC.
8. Commissioning
f Close the front cover before the electric supply is turned on.
f Before the heater is activated by switching the electric supply
on, run hot water via a hot water faucet for a minimum of 3
minutes to purge all air from the system.
1
≥ 3 min.
2
ENGLISH
For Delta configuration, a three-phase wire and a ground are supplied. For a Wye configuration, a three-phase wire, a neutral, and
a ground are supplied. The configuration and voltage are declared
on the unit name plate on the enclosure front type plate.
A
C
B
f Feed the wire through the knockout (A) using a Romex clamp
for strain relief.
f Turn on the circuit breaker.
f Turn on the heater via the on/off switch.
f Check the water temperature after several minutes of
operation.
f Explain the end user how the heater operates.
f Make the end user aware that hot water can cause injures if it
is more than 125 °F (52 °C).
f Draw special attention to the safety information.
f Hand over the operating manual to the end user.
9. Maintenance
DANGER: Electrocution
Before proceeding with any installation, adjustment,
alteration, or service of the appliance, all circuit breaker switches servicing the appliance must be turned off.
Make sure that nobody can activate the breaker in the
distribution panel during your service work on the appliance.
Stiebel Eltron water heaters are designed for a very long service life.
Actual life expectancy depends on water quality and use. To ensure
consistent water flow, remove scale build up on the faucet or any
connected fixtures.
D0000053277
WWW.STIEBEL-ELTRON-USA.COM CE CES CERO SERIES| 7
INSTALLATION
Item NumberVoltage
KWFull Load
3P Breaker
No. of
Pipe
Standard
TECHNICAL DATA
10. Technical data
10.1 Technical data - CE series
3-phase
CE 12 KWCE-012-208D20811.2731.27353¾161⁄16 x 151⁄8 x 91⁄8