Sterling Mobility Scooter User Manual

SAPPHIRE 2

4 Wheel Scooter

Owner’s Manual

ENGLISH

How to use this manual

Sunrise Medical Limited want you to get the best out of your scooter. This Owner’s

Manual will familiarise you with the scooter and its features. It contains guidance on

everyday usage and general care in addition to information on the high quality standards

which we adhere to and details about the warranty.

Your scooter will reach you in excellent condition having been personally inspected

before leaving the factory. By following the guidelines for maintenance on page 30 your

scooter will maintain its rst class condition and give you years of complete reliability

and satisfaction.

Note: Sunrise Medical Limited will later be referred to as “we” in this document.

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Contents

Introduction page 1 General Warnings page 2 Quick Start Guide page 3 - 4 Features page 5 Getting On and Off your Scooter page 6 Tiller Control Functions page 7 - 8 Freewheel Mechanism Seat Removal and Adjustment Tiller Adjustment and Battery Removal page 11 Batteries and Charging page 12 - 13 Transportation page 14 Guidance for Safe Operation and Use page 15 - 19 Battery and Charging Information page 20 - 22 General Warnings page 23 - 26 EMC (EMI) Warnings page 27 - 28

Specications page29

page 9

page 10

Routine Maintenance page 30 Service History page 31 Trouble Shooting Guide page 32 - 33

Guarantee page 34

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Introduction

With over 30 years experience, we are one of the longest established mobility equipment

manufacturers in the UK. All of our Scooters, Wheelchairs and Power Chairs undergo rigorous tests to ensure they meet our requirements for comfort, safety and durability.

Our success is based on the strong traditions of quality, value for money and genuinely

caring for our customers. We pride ourselves not only on designing and building the

most innovative products, but also on our commitment to offer an excellent standard of

customer service both during and after sale.

Before using your scooter please read this manual carefully. It will provide you with

all the information you will require. However, if you have any queries about the use,

maintenance or safety of your scooter, please contact your local dealer. If you have any

other questions please write to the address below.

The scooter is classied as a category B vehicle under the European wheelchair

standard EN 12184.

It is intended for the use of people of all ages who may have difculty walking distances or

for periods of time. It is ideal for outdoor use and suitable for users up to 150kg in weight,

330lbs. Differing user weights can cause performance variation. Maximum user weight

tested using a 150kg test dummy.

The scooter is designed to be driven on footpaths and to cross roads.

It has been manufactured to comply with the requirements of the

Medical Device Directive 93/42/EEC, the radio interference requirements of EEC

Directive 89/336/EEC and the battery charger requirements of EEC Directive 73/23/EEC

and

89/336/EEC. Electro Magnetic elds, such as those emitted by shop alarms may be

disturbed by use of the scooter. The function of the scooter may also be disturbed by

Electro Magnetic elds emitted by shop alarms.

We are dedicated to providing products of exacting quality that conform fully and reliably

to the requirements of their intended use. We are BS/EN ISO 9001 accredited which is

the internationally recognised standard for quality management systems. This approval

ensures we provide quality in all areas of our business from development through to nal

delivery. Should you require any further assistance then please contact your local dealer.

CUSTOMER SERVICES SUNRISE MEDICAL LIMITED

HIGH STREET WOLLASTON WEST MIDLANDS DY8 4PS ENGLAND

SUNRISE BUSINESS PARK

Intern. Telephone +44 1384 44 66 22 Fax +44 1384 44 66 44

E-Mail: sunmail@sunmed.co.uk

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GENERAL WARNINGS

DO NOT OPERATE THE SCOOTER BEFORE READING AND UNDERSTANDING

THIS INSTRUCTION MANUAL.

IF YOU ARE IN DOUBT ABOUT THE MEANING OF THESE INSTRUCTIONS, OR ANY

OF THE CAUTIONS AND WARNINGS, PLEASE CONSULT YOUR HEALTHCARE

PROFESSIONAL, DEALER OR RELEVANT TECHNICAL PERSONNEL.

FAILURE TO FULLY UNDERSTAND THE SCOOTER OPERATION MAY RESULT

IN AN UNEXPECTED RESPONSE FROM THE EQUIPMENT WHICH CAN IN TURN

LEAD TO POSSIBLE INJURY OR DAMAGE.

NOTES

Warning and Caution notices used in this manual, apply to hazards and unsafe practices

that could result in personal injury or damage to property.

WARNING

We supply an extensive range of mobility scooters to meet the varying needs of

individual users. It is the responsibility of the individual user and their healthcare advisor

qualied in making such choices, to decide which scooter is suitable for the user’

intended purpose.

With regards to restraints, seat positioning straps, posture correction or other positional

aids and accessories, it is the obligation of the qualied healthcare professional in

conjunction with the dealer to ensure the suitability of such equipment for the safe

operation of the scooter.

Serious injury can occur in the event of a fall from a mobility scooter.

We DO NOT RECOMMEND that a scooter user is transported in any type of vehicle

when seated in the scooter.

At this time, there are no approved Tie-down Systems for the transportation of a user in

ANY moving vehicle whilst seated in a scooter.

It is our opinion that users of mobility scooters should be transferred into the appropriate

vehicle seating system and use should be made of the restraints available to the auto

industry.

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Quick Start Guide

Assembly

When lifting always keep the back straight, bend the knees and use the lifting handles

provided.

Ensure your rear drive unit is locked in position by checking the rear docking handle (back light bracket) is fully engaged.

Set the tiller by holding the Tiller Adjustment Lever clockwise while moving the tiller

upwards. Remove the basket from the footboard and place on the bracket located on

the front of the tiller.

Lift battery “B” into the battery tray marked “B Insert First”, then lift battery “A” into the battery tray marked “A Insert Last”. Ensure battery “A” is located onto the locking post then lower onto the contacts. Insert the Battery Locking Pin into the locking hole

located at the rear of Battery “A”.

Note:Whenttingthebatteriesputthelargerhandletowardsthefrontofthe

scooter.

Lift the seat onto the seat post and press down to ensure it is fully engaged.

Battery Charging

The battery MUST be charged for 12 hours before rst use. Do not be tempted to use

the scooter unless the battery has been fully charged as failure to do this will result in battery damage.

Connect the battery charger to the mains supply and the charging socket located on

the left hand side of the tiller fascia panel. Switch on the mains supply and then switch on the battery charger. RED light = Power On, YELLOW Light = Charging and GREEN Light = Charge Complete. Charge the scooter overnight after each use to maintain

battery condition (Approx cost 0.20 euros, 15 pence).

If you are in any doubt then please turn to pages 12 and 13 of this manual.

Typical Use

Designed for use on footpaths, for crossing roads and shopping. It should not be driven through mud, water, snow, sand, loose gravel, long grass or any other unsound

surfaces.

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Quick Start Guide

Control Functions

Your scooter is equipped with the following features that can be found on the tiller fascia panel:

On/ Off Switch, Battery Gauge, Battery Charging Socket, Speed Control “Min to Max”,

Front / Rear Light, Horn and Directional Control Levers. If you have previously used or owned a scooter before you MUST still read the

Owners Manual carefully to fully understand the controls and safety warnings. If you are in any doubt of their functions then please turn to pages 7 and 8 of this

manual.

Transporting

Your scooter may be disassembled quickly and simply for transportation:

1. Lift off the front basket.

2. Remove the seat, leaving the seat stem in position.

3. Remove the battery locking pin and batteries “A” then “B”.

4. Place the basket in the battery wells.

5. Lower the tiller, using the adjustment lever, to its lowest setting locking in the basket.

This will stop the tiller from moving during lifting operations and transportation.

6. De-dock the rear drive unit by lifting the docking handle (rear light) and moving the

front frame forwards. Note: Batteries MUST be removed before the scooter can be

de-docked.

7. Using the lifting handles provided carefully lift the scooter safely and securely into the luggage compartment of the vehicle.

TIP:

Lift the front wheels in rst and use these to roll the frame along. Use the step at the

boot opening to rest parts if required.

To reassemble the scooter reverse the sequence above.

Important: When reassembling the scooter, remember to insert the battery locking pin,

because failure to do so may result in the batteries disengaging during use. Always secure your scooter parts before transportation. Remember to engage

the drive unit by pushing the freewheel lever forwards to stop the scooter from moving.

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Features

SEATING Page 10

FREEWHEEL LEVER Page 9

WIDTH ADJUSTABLE ARMRESTS Page 10

TILLER FASCIA PANEL Page 7 - 8

LIGHTS Page 7 - 8

ADJUSTABLE TILLER Page 11

BASKET Page 14

BATTERIES Page 12 - 13 & 20-22

TYRES Page 19 and 30

Fig. 1

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Getting On and Off your Scooter

Getting on to your scooter

1. Ensure that the key switch is turned to the off position (Photo 6.1).

2. Push forward the seat swivel lever located under the seat on the right-hand side and

rotate the seat to face you (Photo 6.2).

3. Put the armrests into the fully down position and use them to steady yourself as you gently lower yourself into the seat

(Photo 6.3).

4. Push forward the seat swivel lever and gently swivel the seat to face forward

(Photo 6.4).

5. Ensure that both feet are placed rmly on the oorboard of the scooter and the seat

is secure (Photo 6.5).

Photo 6.1

Photo 6.2

Photo 6.3

Getting off your scooter

1. Bring your scooter to a stop and turn

the key switch to off .

2. Push forward the seat swivel lever located under the seat on the righthand side and rotate the seat 90

degrees to exit (Photo 6.2).

3. Put BOTH feet on the ground and gently leave the seat using the arm rests to assist you out of the chair

(Photo 6.3).

Photo 6.4

Photo 6.5

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Tiller Control Functions

Hand Controls

All of the drive controls for the scooter are to be found on the Tiller Control Box (Photo

7.1).

The Preset Speed Knob

Turning this knob to the left, “MIN”, reduces your available maximum speed. Turning it

to the right, “MAX”, increases the available maximum speed.

The Battery Gauge

This gives an approximation of battery charge and is illuminated for clarity. The gauge is “RED” empty, to “YELLOW” charge required, to “GREEN” charged. As the scooter moves over differing terrain, the Battery Gauge will dip up and down,

this is normal. For a more accurate indication, stop the scooter and note the reading. In

cold, damp weather the gauge will dip more often as the capacity and efciency of all

batteries drops in such conditions. TIP: If your battery gauge has gone into the “RED” section you can increase your

remaining range by reducing your maximum speed. Remember you MUST charge your battery overnight as soon as you can to prevent battery damage.

Operating the Lights

The lights are operated by pressing the blue button on the front fascia panel. Press the button once to illuminate the lights, press the button again to switch the lights off. Switch

the lights on to make yourself more visible in low levels of light, day or night.

Photo 7.1

Battery Charging Socket

Pre-set Speed Knob

Handle Bars

Throttle

Control

Lever

Control

Battery Gauge

On-Off Key

Throttle Control Lever

Horn Button

Light Switch

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Tiller Control Functions

Throttle Lever

The throttle lever offers nger-tip control of your scooter.

It controls the speed as well as forward and reverse motion. To move the scooter in a FORWARD motion PULL the lever

with the RIGHT HAND or PUSH the lever with the LEFT

THUMB (Photo 8.1).

To move the scooter in a REVERSE motion PULL the lever with the LEFT HAND or PUSH the lever with the RIGHT THUMB. The lever will return by itself when released and the scooter will

slow to a stop (Photo 8.2).

The more you move the lever, the more your speed increases up to its preset maximum. It is possible to operate your scooter using one side of the throttle lever. To do this you must PUSH and PULL on the chosen side of the throttle lever.

Horn Button

Pressing the yellow horn button operates an audible warning sound. Use this function to warn pedestrians of your presence

when necessary (Photo 8.3).

Photo 8.1

Photo 8.2

Photo 8.3

Key Switch

The key switch switches the scooter ON and OFF. Please note that the key cannot be removed when it is in the

ON position (Photo 8.4.). Make sure that this switch is in the OFF position BEFORE

getting on or off the scooter. Remove the key to make sure the scooter is OFF (Photo 8.5).

Turning the key to OFF whilst driving will cause the scooter

to stop very abruptly. This is not recommended except in emergency stop, as continual use of this function could result in damage to the scooter.

Off Board Charging Socket

The socket to connect the off-board charger is located on the left hand side of the tiller fascia panel (Photo 8.6).

To use the socket, swivel the plastic cover to the left or right to reveal the socket connections. The charger output plug can

now be connected ready to accept charge current from the battery charger.

Photo 8.4

Photo 8.5

Photo 8.6

After use, ensure that the plastic swivel cover is rotated back

into place. This action helps prevent water from entering the

socket connections.

WARNING. Do not attempt to charge your scooter outdoors or in damp/wet conditions. Failure to comply with this

instructionmayleadtoashock/rehazard.

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Freewheel Mechanism

Freewheel mechanism

A freewheel device disengages the power drive to allow manual operation (i.e. the scooter can be

pushed at a walking pace).

The freewheel is selected by pushing BACKWARD the lever that is located on the left hand side of the scooter rear panel. Once freewheel has been selected, the electronic drive control system is disabled to prevent driving. This is a safety feature

to prevent you driving the scooter with the parking brake disengaged (Photo 9.1).

To turn off the freewheel and engage the motor,

simply push the lever FORWARDS (Photo 9.2).

WARNING: Use extreme caution in the freewheel mode

especially on slopes/inclines. Letting go of your scooter whilst it is in freewheel, can cause the scooter to roll unexpectedly.

Photo 9.1

Photo 9.2

ALWAYS re-engage the freewheel device after use, failure to do so may result in injury.

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