Page 1
Fortress Calypso
TECHNICAL MANUAL
EN
Mobility scooter
Page 2
2 | Fortress Calypso
Page 3
| 3Fortress Calypso
© 2016 Sunrise Medical
All rights reserved.
The information provided herein may not be reproduced and/or published in any form, by print, photoprint, microlm or any other
means whatsoever (electronically or mechanically) without the prior written authorization of Sunrise Medical.
The information provided is based on general data concerning the construction known at the time of the publication of this
manual. Sunrise Medical executes a policy of continuous improvement and reserves the right to changes and modications.
The information provided is valid for the product in its standard version. Sunrise Medical can therefore not be held liable for
any damage resulting from specications of the product deviating from the standard conguration. Illustrations contained in the
manual may deviate from the conguration of your product.
The information made available has been prepared with all possible diligence, but Sunrise Medical cannot be held liable for any
errors contained in the information or the consequences thereof.
Sunrise Medical accepts no liability for loss resulting from work executed by third parties.
Names, trade names, trademarks etc. used by Sunrise Medical may not, as per the legislation concerning the protection of trade
names, be considered as being available.
Page 4
4 | Fortress Calypso
Table of content
1 Introduction ........................................................................................................................................................... 6
1.1 This manual 6
1.2 Identication of the product 6
1.3 Symbols used in this manual 6
1.4 Intended use 7
2 Safety ................................................................................................................................................................... 8
2.1 Personnel qualication 8
2.2 Identication on the product 8
2.3 Temperature 8
2.4 Electromagnetic radiation and interference 8
2.5 Markings on the scooter 9
2.6 Transportation 10
2.7 Technical specications 10
2.8 Modications / Adaptations 10
3 Tools ................................................................................................................................................................... 11
3.1 Tools 11
3.2 Programmer 11
4 Spare parts ......................................................................................................................................................... 12
4.1 Use of the parts lists 12
A Overview 3W 13
B Overview 4W 15
01 Wheel front assy 17
02 Wheel rear assy 18
03 Bumper rear assy 19
04 Top console assy 20
05 Bottom console assy 21
06 Tiller assy 22
07 Tiller strut assy 23
08 Cover battery assy 24
09 Cover motor assy 25
10 Frame front 3W assy 26
11 Front fork assy 27
12 Cover front 3W assy 28
13 Frame front 4W assy 29
14 Swing arm right assy 30
15 Swing arm left assy 31
16 Cover front 4W assy 32
17 Rear frame top assy 33
18 Rear frame assy 34
19 Rear frame bottom assy 35
20 Transaxle assy 36
21 Captain seat assy 37
22 Armrest adjustable assy 38
4.2 Options 39
5 Service instructions ............................................................................................................................................ 40
5.1 Maintenance plan 40
5.2 Batteries 40
5.3 Tyres 41
5.4 Adjustment options and repairs 41
Page 5
| 5Fortress Calypso
6 Troubleshooting .................................................................................................................................................. 42
7 Technical product information ............................................................................................................................. 43
7.1 CE Declaration and standards 43
7.2 Technical specications 43
7.3 Driving programs 44
7.4 Scooter settings 45
7.5 Electrical diagram 46
8 Warranty ............................................................................................................................................................. 47
8.1 Denitions of terms 47
8.2 Warranty period table 48
Page 6
6 | Introduction
Fortress Calypso
1 Introduction
1.1 This manual
This manual contains the instructions for repairs and general maintenance of the Fortress Calypso electrical scooter.
Mechanics who do repairs on this scooter must be well trained and familiar with the repair methods and the maintenance of the
Fortress Calypso scooter.
Always make sure that the work is carried out safely, particularly with respect to procedures requiring the scooter to be lifted up.
We advise that you contact our service department before doing repair work on a scooter that has been involved in an accident.
The following specications are important when ordering parts:
• Model
• Year of manufacture
• Colour
• ID-number
• Part number
• Name of the part concerned
This information is provided on the identication plate. See 1.2 'Identication of the product'
Available documentation
The following technical documentation is available / required to service this scooter:
• Technical manual
• Owner manual
References from the technical to the owner manual are indicated as:
&Scooter
Service and technical support
For information concerning specic settings, maintenance or repair works please contact the Sunrise Medical HCM Customer
Service department. They are always prepared to help you. Ensure you have at hand:
• Model
• Year of manufacture
• ID-number
This information can be found on the information plate.
1.2 Identication of the product
The identication plate contains the following data:
A. Model
B. Year of manufacture
C. ID-number
D. Usage: indoor, outdoor or both
E. Maximum load in kg
F. Manufacturers address
SUNRISE MEDICAL HCM B.V.
VOSSENBEEMD 104
5705 CL HELMOND
THE NETHERLANDS
TYPE/TYPE/TYP:
YEAR/JAAR/JAHR:
IDNR.:
USAGE:
GEBRUIKSGEBIED:
GEBRAUCHSGEBIET:
MAX.LOAD/ MAX.BELASTB./ZUL.GESAMTGEW.:
A
B
D EF
C
See for the location of the identication plate ´2.5 markings on the scooter´.
1.3 Symbols used in this manual
Note!
Pointing out possible problems to the user of this manual.
Caution!
Advice for the user of this manual to prevent damage to the product.
Warning!
Warnings for the user of this manual to prevent personal injury.
Not following these instructions may result in physical injury, damage to the product or damage to the environment!
Page 7
Introduction | 7Introduction | 7
Fortress Calypso
Reference symbol
When necessary this service manual refers to other manuals as shown below:
& Battery charger: refers to the user manual of the battery charger
& Scooter: refers to the general user manual of the scooter
1.4 Intended use
The Fortress Calypso scooter was developed for:
• The transportation of people weighing up to 125 kg
• Use on pavements, footpaths and cycle paths
• Use in and around the house
The dealer must give clear instructions before the user starts operating the product independently. The rst test drives of the
scooter are best carried out under the supervision of an experienced dealer.
The scooter is not classied as a road vehicle and therefore may not be used on the road (crossing over the road being the only
exception).
The scooter has a maximum speed of 10 or 12 km/h (6 or 7,5 mph).
For more information and a denition of the intended use see the owner manual (
&Scooter ‘Use for intended purposes’)
Warning!
Ensure that you are fully acquainted with the contents of this manual before starting to drive the scooter.
Note!
If you use the scooter in a dangerous fashion, or use the scooter for purposes other than those intended, Sunrise Medical HCM
will accept no liability for any personal injury or damage to property caused by such misuse.
For more information about the disposal of used scooters see the owner manual (
&Scooter ‘Used scooters and the
environment’)
Page 8
8 | Safety
Fortress Calypso
2 Safety
2.1 Personnel qualication
Repairs may only be carried out by trained and authorised service technicians.
During the execution of their work, they are at all times fully responsible for the fullment of locally applicable safety guidelines
and standards.
Temporary employees and persons in training may only carry out repair and replacement work under the supervision of an
authorised service technician.
2.2 Identication on the product
Safety
Safety information is indicated with the warning symbol.
Warning!
Follow the instructions carefully next to these warning symbols! Not paying careful attention to these instructions could result in
physical injury or damage to the scooter or the environment. Wherever possible, safety information is also provided in this manual
in the relevant chapter.
2.3 Temperature
Warning!
Avoid physical contact with the scooter’s motor. The motor is continuously in motion during use and can reach high temperatures.
After use, the motor will cool down slowly. Physical contact may cause burns.
Ensure that the scooter is not exposed to direct sunlight for extended periods of time. Certain parts of the scooter, such as the
seat, the backrest, the armrests and the steering device become hot if exposed to the sun for too long. This may cause burns or
skin irritation.
2.4 Electromagnetic radiation and interference
The scooter has been tested for compliance with the applicable requirements regarding electromagnetic radiation (EMC
requirements).
The Fortress Calypso’s immunity level is 20 volt/metre.
Note!
It cannot be excluded that electromagnetic radiation emanating from mobile telephones, medical apparatus and other sources,
may have an inuence on the scooter.
It cannot be excluded that the scooter will interfere with the electromagnetic elds of, for example, shop doors, burglar alarm
systems and/or garage door openers.
In the unlikely event that such problems do occur, you are requested to notify your dealer immediately.
Powered wheelchairs and scooters can be affected by sources of radio waves, such as radio and TV transmitters, amateur radio
stations, lifts, transmitting equipment, stereo radios and mobile telephones If the scooter’s electronics are not well shielded,
sensitive electrical devices, such as shop alarm systems and garage door openers, can be affected. The scooter has been tested
for such interference. Please report any problems of this nature to your dealer immediately.
The following advices are intended to prevent the electric scooter from being driven unintentionally, which could lead to serious
injury.
1. Do not turn on any manually controlled equipment for personal communication, such as a radio transmitter or mobile
telephone, while the electric scooter is switched on.
2. Keep at a distance from transmitter equipment, such as radio and TV stations.
3. If the scooter starts making unintended movements, or if the brake goes into freewheel / neutral mode, turn off the powered
wheelchair or scooter by removing the ignition key from the lock.
4. Be aware of the fact that any accessories, components or adaptations installed on the scooter may increase the effect of radio
waves.
Note:
There is no easy way of testing the effects of radio waves on the general immunity of powered wheelchairs or scooters.
5. All cases of unintended movements of the scooter spontaneously going into freewheel / neutral mode should be reported to
your dealer or to the scooter manufacturer. When reporting, please indicate whether a source of radio waves was nearby at
the time.
Page 9
Safety | 9Safety | 9
Fortress Calypso
2.5 Markings on the scooter
Never remove or cover up the markings, symbols and instructions afxed to the scooter. These safety measures must remain
present and clearly legible throughout the entire lifestam of the scooter.
Replace or repair any markings, symbols or instructions that have become illegible or damaged immediately. Please contact your
dealer for assistance.
Product labels
The following sticker/label can be found on the product:
1. Identifcation plate (in battery compartment)
The identication plate can be found in the battery compartment, as shown in the gure. The plate contains the following data:
A. Model
B. Year of manufacture
C. ID-number
D. Usage: indoor, outdoor or both
E. Maximum load in kg
F. Manufacturer address
2. Circuit breaker
The scooter is equipped with a fuse which interrupts the electric current on overload. See owner manual
(
&Scooter 7.2 ‘Automatic circuit breaker’).
3. Tyre pressure
See 7.2 ‘technical specications’ for the correct tyre pressure.
SUNRISE MEDICAL HCM B.V.
VOSSENBEEMD 104
5705 CL HELMOND
THE NETHERLANDS
TYPE/TYPE/TYP:
YEAR/JAAR/JAHR:
IDNR.:
USAGE:
GEBRUIKSGEBIED:
GEBRAUCHSGEBIET:
MAX.LOAD/ MAX.BELASTB./ZUL.GESAMTGEW.:
A
B
D EF
C
Page 10
10 | Safety
Fortress Calypso
4. Neutral position
Lever fully forward (“BRAKE applied”):
When the motor drive is engaged the scooter can be driven electrically and the brakes are also applied when the
scooter is switched off.
Lever in lowest position:
When the lever is in the lowest position the motor drive is disengaged. The scooter can then be pushed manually.
5. Adjustment of steering column angle
The steering column can be adjusted to the position you nd most comfortable when driving. See owner manual
(
&Scooter ‘Changing the steering column’).
6. Charging point
See owner manual for how to charge the batteries (
&Scooter ‘Charging the batteries’).
2.6 Transportation
See the owner manual (&Scooter ‘Dismantling the scooter for storage and/or transportation’ and 'Transporting the scooter in its
entirety').
Warning!
The scooter is not intended to be used as seat in motor vehicle.
2.7 Technical specications
No changes may be made to the technical specications.
2.8 Modications / Adaptations
Modications, not executed by Sunrise Medical HCM, to components and electronics of this product are not permitted.
Page 11
Tools | 11Tools | 11
Fortress Calypso
3 Tools
3.1 Tools
The tools below are needed for various mechanical settings and maintenance:
Quantity Description
1 Screwdriver, crosshead PH1
1 Screwdriver, crosshead PH2
Use only high-quality tools for the adjustment(s) described.
Make sure that the hexagon of the spanner is attached securely to the hexagon of the fastening article. This prevents the 'rotation'
of hexagons of fastening articles and spanners that may affect proper adjustment.
3.2 Programmer
The scooter can be programmed with both the DX-HHP Hand-Held-Programmer and the Wizard. In both cases, use the orange
DWIZ adaptor and connect to the charger socket of the scooter. The DWIZ adaptor (DWIZ-ADAPT) can be ordered with article
number 1009567.
For the standard settings of the programmer, see the R series DR-50 and DR-90 installation manual that can be downloaded on
www.dynamiccontrols.com.
If you wish to order parts for your programmer, please contact Sunrise Medical HCM.
Page 12
12 | Spare parts
Fortress Calypso
4 Spare parts
4.1 Use of the parts lists
This document is meant as a reference book to be used to order parts for the scooter that is shown on the front cover (3-wheel
and 4-wheel version).
How to order
When ordering parts, please specify:
• ID-number (see the identication plate)
• Group (to which the relevant part belongs)
• Article number
• Number of parts required
• Description (in the relevant language)
• Dimensions (if applicable)
Remark
• If a part does not have an article number, it means that the part concerned cannot be purchased separately. The part
concerned is part of the assembly shown. This assembly must be ordered as one piece. It has to be replaced in its entirety.
• Boxed position numbers refer to the relevant drawing.
Order address
Please mail or fax your orders to your supplier.
Service technicians
Repairs may only be carried out by trained and authorised service technicians. During the execution of their work they are at all
times fully responsible for the fullment of locally applicable safety guidelines and standards.
Temporary employees and persons in training may only carry out repair and replacement work under the supervision of an
authorised service technician.
Page 13
Spare parts | 13
Fortress Calypso
Pos Qty Article number Description
A Overview 3W
1 1 See list 010 Frame front assy 3W
2 1 See list 006 Tiller assy
3 1 See list 004 Top console assy
4 1 See list 005 Bottom console assy
5 1 See list 007 Tiller strut assy
6 1 1009235 Bracket basket support
7 1 C91001 Basket front
8 1 1009237 Side board plastic left
9 1 See list 012 Cover front 3W assy
10 1 1009239 Tiller protect plastic
11 1 1009240 Mat oor 3W
12 1 See list 008 Cover battery assy
13 1 See list 009 Cover motor assy
14 1 1009242 Knop M5
15 1 See list 003 Bumper rear assy
16 1 See list 018 Rear frame assy
17a 1 1009243 Seat post Captain Seat
17b 1 9001495 Seat post Master Seat
18a 1 1009244 Captain Seat
18b 1 1002241 Master Seat
19 2 No spare part Flat washer
20 2 No spare part Lock nut M10xP1,25
21 2 No spare part Bushing 9,2mm
22 2 No spare part Flat washer
23 2 No spare part Hex bolt M10x25mm
24 2 1009245 Bushing shoulder 4,7mm
25 2 1009246 Bushing shoulder 11mm
26 2 1009247 Bushing 20,5mm
27 1 1009248 Shaft 85mm
28 2 No spare part Retaining ring
29 1 No spare part Hex bolt M8x50mm
30 1 No spare part Lock nut M8xP1,25
Page 14
14 | Spare parts
Fortress Calypso
Continued from A Overview 3W
Pos Qty Article number Description
31 1 No spare part Flat washer
32 2 No spare part Screw M6x20mm
33 2 No spare part Spring washer
34 1 1009249 Horn
35 1 1009238 Side board plastic right
Page 15
Spare parts | 15
Fortress Calypso
B Overview 4W
Pos Qty Article number Description
1 1 See list 013 Frame front assy 4W
2 1 See list 006 Tiller assy
3 1 See list 004 Top console assy
4 1 See list 005 Bottom console assy
5 1 See list 007 Tiller strut assy
6 1 1009235 Bracket basket support
7 1 C91001 Basket front
8 1 1009237 Side board plastic left
9 1 See list 016 Cover front 4W assy
10 1 1009239 Tiller protect plastic
11 1 1009241 Mat oor 4W
12 1 See list 008 Cover battery assy
13 1 See list 009 Cover motor assy
14 1 1009242 Knop M5
15 1 See list 003 Bumper rear assy
16 1 See list 018 Rear frame assy
17a 1 1009243 Seat post Captain Seat
17b 1 9001495 Seat post Master Seat
18a 1 1009244 Captain Seat
18b 1 1002241 Master Seat
19 2 No spare part Flat washer
20 2 No spare part Lock nut M10xP1,25
21 2 No spare part Bushing 9,2mm
22 2 No spare part Flat washer
23 2 No spare part Hex bolt M10x25mm
24 2 1009245 Bushing shoulder 4,7mm
25 2 1009246 Bushing shoulder 11mm
26 2 1009247 Bushing 20,5mm
27 1 1009248 Shaft 85mm
Page 16
16 | Spare parts
Fortress Calypso
Continued from B Overview 4W
Pos Qty Article number Description
Pos Qty Article number Description
28 2 No spare part Retaining ring
29 1 No spare part Hex bolt M8x50mm
30 1 No spare part Lock nut M8xP1,25
31 1 No spare part Flat washer
32 2 No spare part Screw M6x20mm
33 2 No spare part Spring washer
34 1 1009249 Horn
35 1 1009238 Side board plastic right
Page 17
Spare parts | 17
Fortress Calypso
Pos Qty Article number Description
01 Wheel front assy
Pos Qty Article number Description
1 1 50.104.100 Tyre front 10''
2 1 50.104.000 Tube inner 10''
3 1 1008951 Wheel front 10'' assy
Page 18
18 | Spare parts
Fortress Calypso
02 Wheel rear assy
Pos Qty Article number Description
1 1 1008952 Tyre rear 10''
2 1 50.104.000 Tube inner 10''
3 1 1008953 Wheel rear 10'' assy
Page 19
Spare parts | 19
Fortress Calypso
Pos Qty Article number Description
03 Bumper rear assy
Pos Qty Article number Description
1 2 1008954 Reector rear
2 1 1008955 Bumper rear assy
Page 20
20 | Spare parts
Fortress Calypso
04 Top console assy
Pos Qty Article number Description
1 1 1001341 Knob speed selector
2 1 1008958 PCB board with battery indicator
3 1 1009156 Console speed plastic key pad membrane
4 1 1008956 Switch speed selector
Page 21
Spare parts | 21
Fortress Calypso
Pos Qty Article number Description
05 Bottom console assy
Pos Qty Article number Description
1 2 1008974 Light bulb amber 24v 5w
2 1 1009159 Charger port assy
3 1 - Cover charger port
4 1 1009157 Shroud front assy
5 1 1009158 Shroud rear assy
Page 22
22 | Spare parts
Fortress Calypso
Pos Qty Article number Description
06 Tiller assy
Pos Qty Article number Description
1 1 1008959 Shroud top tiller
2 1 1008960 Potmeter throttle
3 1 1008961 PCB fuse assy
4 1 1008962 Jack plug receptacle
5-11 1 1009160 Steering rod assy
12 1 9003722 Finger control assy
13 1 1014751 Steering wheel
- 1 1001372 Contact key
Page 23
Spare parts | 23
Fortress Calypso
Pos Qty Article number Description
07 Tiller strut assy
Pos Qty Article number Description
1 1 1008965 Shroud tiller strut
2 1 1008966 Strut tiller
3 2 1008967 Bushing plastic
4 1 1008968 Adjustable tiller handle
5 1 1015177 Main harness + controller harness
6 1 1014750 Tiller tube
Page 24
24 | Spare parts
Fortress Calypso
Pos Qty Article number Description
08 Cover battery assy
Pos Qty Article number Description
1 2 5.100.031.000 Reector yellow
2 1 1008971 Cover battery assy
Page 25
Spare parts | 25
Fortress Calypso
09 Cover motor assy
Pos Qty Article number Description
1 1 1008972 Light rear assy – right
2 1 1008973 Light rear assy – left
3 2 1008974 Light bulb amber 24v 5w
4 4 1001281 Light bulb clear 24v 5w
5 1 1008976 Harness rear light assy
6 1 1008977 Cover motor assy
7 1 1012522 Logo Sterling
Page 26
26 | Spare parts
Fortress Calypso
Pos Qty Article number Description
10 Frame front 3W assy
Pos Qty Article number Description
1 1 1008978 Bumper front
2 2 1008979 Bearing 20MMx42MMx12MM
3 2 1008980 Strap battery with buckle
4-6 1 1009161 Latch assy
7 1 1014743 Front frame Fortress Calypso 3 wheel
Page 27
Spare parts | 27
Fortress Calypso
11 Front fork assy
Pos Qty Article number Description
1 1 1009162 Axle front wheel assy
2 1 1008982 Fork assy
Page 28
28 | Spare parts
Fortress Calypso
Pos Qty Article number Description
12 Cover front 3W assy
Pos Qty Article number Description
1 1 1009163 Headlight assy
2 1 1008983 Cover front 3W assy
Page 29
Spare parts | 29
Fortress Calypso
Pos Qty Article number Description
13 Frame front 4W assy
Pos Qty Article number Description
1 2 1008979 Bearing 20MMx42MMx12MM
2 1 1008984 Bumper front 4W
3 1 1009164 Steering rod assy 4W
4 1 1014744 Front frame Fortress Calypso 4 wheel
5 1 1014747 Steering axle
6 2 1014748 Front spring
7 2 1014749 Front suspension bearing bush
Page 30
30 | Spare parts
Fortress Calypso
Pos Qty Article number Description
14 Swing arm right assy
Pos Qty Article number Description
1 1 1008985 Swing arm right assy
Page 31
Spare parts | 31
Fortress Calypso
Pos Qty Article number Description
15 Swing arm left assy
Pos Qty Article number Description
1 1 1008986 Swing arm left assy
Page 32
32 | Spare parts
Fortress Calypso
Pos Qty Article number Description
16 Cover front 4W assy
Pos Qty Article number Description
1 1 1009163 Headlight assy
2 1 1009165 Mat foot 4w set
3 1 1008987 Cover front 4W assy
Page 33
Spare parts | 33
Fortress Calypso
Pos Qty Article number Description
17 Rear frame top assy
Pos Qty Article number Description
1-2 1 1009161 Latch assy
3 1 1015727 Controller Dynamic DR-90 v2.07
4 1 1008989 Shock absorber rear
5 1 1014745 Rear frame upper part
Page 34
34 | Spare parts
Fortress Calypso
Pos Qty Article number Description
18 Rear frame assy
Pos Qty Article number Description
1 1 1008990 Cable battery harness
2 1 1015177 Main harness + controller harness
3 1 1014753 Rear wheel spacer
- 2 9002752 Set battery connection covers
- 1 1014125 Battery cable with red connector
- 1 1014126 Battery cable with black connector
Page 35
Spare parts | 35
Fortress Calypso
Pos Qty Article number Description
19 Rear frame bottom assy
Pos Qty Article number Description
1-6 1 1009167 Wheel anti tip assy
7 1 1008992 Bracket mount transaxle
8 1 1014746 Rear frame bottom
9-10 1 1014752 Freewheel lever
Page 36
36 | Spare parts
Fortress Calypso
Pos Qty Article number Description
20 Transaxle assy
Pos Qty Article number Description
1a 1 1009166 Transaxle Assy 10K
1b 1 9003576 Transaxle Assy 12K
2 2 1008993 Brush motor
3 2 1008994 Cap brush motor
4 1 1015605 Motor brake
5 1 1015606 Motor brake cover
4-5 1 1015607 Motor brake kit
Page 37
Spare parts | 37
Fortress Calypso
Pos Qty Article number Description
21 Captain seat assy
Pos Qty Article number Description
1 1 1008995 Seat Captain regular with headrest
2 1 1008996 Seat plate weldment
3 1 1008997 Lever seat weldment
4 1 1008998 Armrest assy left adjustable
5 1 1008999 Armrest assy right adjustable
Page 38
38 | Spare parts
Fortress Calypso
Pos Qty Article number Description
22 Armrest adjustable assy
Pos Qty Article number Description
1 1 232103 Armpad foam captain
2 1 1009001 Detent button
Page 39
Spare parts | 39
Fortress Calypso
Pos Qty Article number Description
Pos Qty Article number Description
4.2 Options
1 1 1009250 Mirror left
2 1 1009251 Mirror right
3 1 1009552 Cane holder assy
4 1 1009249 Rear basket assy
4
3
1 2
Page 40
Fortress Calypso
40 | Service instructions 40 | Service instructions
5 Service instructions
5.1 Maintenance plan
In order to ensure its best performance, durability and lifespan, the scooter should undergo regular maintenance to be carried
out by your dealer. The following table indicates what checks should be made, how often these checks should be made and who
should make them.
Time Description
To be carried out by
User Dealer
Daily Charging the batteries, after each use x Weekly Checking the tyre pressures x -
Monthly
Cleaning the scooter x -
Cleaning the upholstery (if necessary) x Every three
months
Grease the seat’s swivel mechanism: the seat needs to be removed for this. See
owner manual (
&Scooter ‘Removing the seat’). Lithium grease is recommended
x x (Annually)
Annually
Inspecting the electrical system - x
Checking the batteries - x
Inspecting the transaxle (free wheel lever, leakage, etc.) - x
Inspecting the mechanical parts - x
Inspecting the bearings - x
Inspecting the suspension - x
Checking the tyres (wear and tension) - x
Checking all fastenings and bolts: tighten if necessary - x
Checking / replacing the carbon brushes - x
It is recommended that the dealer carries out a service on the scooter at least once a year or every 1000 km.
Maintenance requirement for re-use
Disinfect surfaces with commercially available disinfectants and clean the surfaces with damp cloths and cleaners tuned.
Warning
Do not use high pressure cleaners or similar to clean the product!
The following work most be carried out before re-use:
Warning
Pull the charge cable out of the battery charging connection of the scooter before carrying out any maintenance on the scooter.
5.2 Batteries
Always follow the instructions related to battery maintenance & storage as given by the battery manufacturer (& Battery
charger).
The scooter is equipped with gel batteries. These batteries are fully encased and sealed and require no maintenance. A sticker
indicates how the batteries are to be connected. This sticker is located on the rear cover and on the battery cable.
Warning
Ensure that the batteries are always well charged.
Do not use the scooter if the batteries are almost at. Doing so may damage the batteries and means you run the risk of coming
to an unexpected standstill.
Ensure that the batteries are never completely at. This can seriously damage the batteries and shorten their lifespan.
Only use gel-batteries
Replacing the batteries
If battery capacity is so low (after fully charging) that the scooter can only make short trips, or can not be driven at all, then the
batteries have reached the end of their lifespan. Replace the batteries as soon as possible.
Warning
Once the new batteries have been put in place they will need to be charged and ‘run in’ (
& Battery charger)
For the correct way to dispose of batteries see owner manual (
& Scooter ‘Used scooters and the environment’)
Page 41
Service instructions | 41
Fortress Calypso
Service instructions | 41Service instructions | 41
Cleaning the batteries
Gel batteries are maintenance-free. However, attention may be paid to the following matters:
Note!
Ensure that the batteries remain clean and dry: dirt and water can cause leaks, as a result of which battery capacity can be
reduced.
Clean the battery terminals and then grease them using acid-free Vaseline.
5.3 Tyres
To ensure that your scooter performs well, it is of great importance for the tyres to be kept at the right pressure.
Inating the tyres
The tyres are equipped with a car tyre valve. Remove the caps from the valves before inating the tyres. If the tyres are not
adequately inated, the range of the scooter may be reduced and the tread may wear more quickly.
Warning
When inating tyres, never exceed the maximum recommended tyre pressure which is stated on the tyres (2.4 bar front and 2.2
bar rear).
Never forget to replace the valve cap after inating the tyres. The valve cap prevents dirt and sand from getting into the valve.
See the ‘Maintenance table’ regarding tyre checks.
5.4 Adjustment options and repairs
There are a number of adjustments which can be made to the scooter in order to improve its seating and driving comfort levels.
For adjustments options that can be made by the user without the use of tools, such as seat depth, backrest angle, armrest width,
armrest height, headrest, steering column, please refer to (
& Scooter)
Other adjustments need to be carried out by the dealer using tools:
• Adjusting the seat height - The entire seat can be adjusted in height in order to obtain the optimal seating position.
• Adjusting the rear suspension - The rear suspension of the scooter can be adjusted to provide optimal comfort.
Warning!
Make sure that the scooter is disconnected from the batteries before executing any repair work.
When replacing the transaxle, always reset the current free wheel lever.
(De-)activating of audible signal for indicator, alarm and reverse-beep.
These dip-switches are located at the botom-side of the Tiller PCB (004-2). First remove the shroud front assy (005-4) and the
shroud rear assy (005-5) by unscrewing the 4x cross-head screws. Now you’ve acces to the 4 cross-head screws of the top
console assy (004).
No signal
Only indicators and alarm signal (when contact is switched on)
Only reverse beep
All audible signals are activated (when contact is switched on)
Page 42
Fortress Calypso
42 | Troubleshooting
6 Troubleshooting
If the scooter doesn’t function, while the batteries are fully charged, check the following points.
A. Set the scooter off and then on again. Check if the problem is solved.
B. Check if all the battery connectors are properly attached and rmly connected.
C. Check whether the freewheel handle is in the DRIVE position.
Dealers can contact our service department for assistance with troubleshooting.
Page 43
Technical product information | 43
Fortress Calypso
Technical product information | 43
7 Technical product information
7.1 CE Declaration and standards
This product complies with the regulations of the Medical Devices Directive and therefore
bears the CE mark.
Standard Denition/description Weight test dummy
EU guideline 93/42 EEC Applicable as mentioned in Appendix 1 N/A
NEN-EN 12182 (1999)
The requirements from EN12182 as mentioned in NEN-EN 12184 (1999):
Technical aids for the handicapped – General requirements and test methods
October 1997
125 kg
NEN-EN 12184 (1999)
Class C
Electric wheelchairs, scooters and accompanying battery chargers –
Requirements and test methods 2009
125 kg
ISO 7176-8
Requirements and test methods for static, impact and fatigue strengths July
1998
125 kg
ISO 7176-9 Climate tests for electric wheelchairs and scooters N/A
ISO 7176-14
Requirements and test methods for control systems for electric wheelchairs
1997
N/A
ISO 7176-16 Requirements for resistance to ignition of upholstered parts May 1997 N/A
The product has been EMC-approved (for electromagnetic compatibility) in accordance with EN12184 (1999).
7.2 Technical specications
Manufacturer Sunrise Medical HCM
®
Model Fortress Calypso 3 wheels (3W)
Fortress Calypso 4 wheels (4W)
Maximum user weight 125 kg (19.7 stone)
Description 3W 4W
Total length mm (inches)
1207 (47.5) 1214 (47.8)
Total width mm (inches)
622 (24.5) 622 (24.5)
Minimum height* mm (inches)
710 (28) 710 (28)
Total weight excluding batteries: kg (pounds)
70 (154.3) 75 (165.3)
Total weight including batteries: kg (pounds)
100 (220.5) 105 (231.5)
Weight of heaviest component kg (pounds)
27 (59.5) 32 (70.5)
Static stability in the downward direction °
15 (27%) 15 (27%)
Static stability in the upward direction °
15 (27%) 15 (27%)
Lateral static stability °
15 (27%) 15 (27%)
Distance range (ISO 7176-4)** km (miles)
40 (24.9) 40 (24.9)
Dynamic stability (max. safe slope) °
9 (16%) 9 (16%)
Maximum speed forwards km/h (mph)
12 (7,5)
10 (6)
12 (7,5)
10 (6)
Back angle, Captain Seat °
0-103-126 0-103-126
Seat depth, Captain Seat mm (inches)
445 (17.5) 445 (17.5)
Seat width, Captain Seat mm (inches)
457 (18) 457 (18)
Back height (excl. headrest), Captain Seat mm (inches)
406 (16) 406 (16)
Seat height (to platform), Captain Seat mm (inches)
432-490 min 420 - max 550
(min 16.5 - max 21.2)
(17-19.3) 432-490
min 150 - max 340
(min 5.9 - max 13.4)
min 150 - max 340
(min 5.9 - max 13.4)
(17-19.3) mm (inches)
260 (10.3) 260 (10.3)
Armrest height, Captain Seat mm (inches)
229-273 457 - 610 (18 - 24)
(9-10.8) 229-273
1250 (49.2) 1750
(9-10.8) mm (inches)
1650 (65) 1940 (76.4)
Distance between armrests, Captain Seat mm (inches)
457-610 100 (3.9)
(18-24) 457-610
70 (2.8) 70 (2.8)
(18-24)
Back angle, Master Seat °
85-180 85-180
Seat depth, Master Seat mm (inches)
430 (16.9) 430 (16.9)
Page 44
Fortress Calypso
44 | Technical product information
Description 3W 4W
Seat width, Master Seat mm (inches)
500 (19.7) 500 (19.7)
Back height (excl. headrest), Master Seat mm (inches)
550 (21.7) 550 (21.7)
Seat height (to platform), Master Seat mm (inches)
432-510
(17-20.1) 432-510 (17-20.1)
Armrest height, Master Seat mm (inches)
150-340
(5.9-13.4) 150-340
(5.9-13.4)
Distance between armrests, Master Seat mm (inches)
500 (19.7) 500 (19.7)
Test data
Test weight 125 kg (19.7 stone)
Description 3W 4W
Turning radius (ISO 7176-5) mm (inches)
1170 (46.1) 1600 (63)
Obstacle height (max. user weight) mm (inches)
76 (3) 76 (3)
Ground clearance (max. user weight) mm (inches)
101 (4) 101 (4)
Operating force
Drive lever operation < 60 N
Resetting the automatic fuse (circuit breaker) < 60 N
Electronic switches < 15 N
Connecting the charger plug < 60 N
Technical specications for wheels
Front wheel diameter (3W) mm (inches) 260 x 85 (10.2 x 3.3)
Front wheel diameter (4W) mm (inches) 260 x 85 (10.2 x 3.3)
Rear wheel diameter mm (inches) 260 x 85 (10.2 x 3.3)
Tyre pressure 4W, front wheel bar (psi) 3.5 (50)
Tyre pressure 4W, rear wheel bar (psi) 3.5 (50)
Tyre pressure 3W, front wheel bar (psi) 3.5 (50)
Tyre pressure 3W, rear wheel bar (psi) 3.5 (50)
Batteries
Maximum dimensions of batteries (lxbxh) mm (inches)
197x168x175
(7.8x6.6x6.9) 197x168x175 86
(7.8x6.6x6.9) Ah 72
Max. battery capacity Ah 60 (C20) 60 (C20)
Maximum permitted charging current Ampère 8 8
* height of steering column, collapsed, excluding seat
** range dependent on user weight, condition of tyres, type of terrain, condition of battery and weather conditions.
7.3 Driving programs
The driving programs for Sunrise Medical products can be found on our Web IQ programming congurator website.
To download driving programs:
• Open your web browser
• Go to http://www.sunmedwebiq.com
• Enter your user name and password. Alternatively follow the instructions on the screen to request a customer login and
password.
• You will be logged on
• Accept the website terms of use
• In the navigation pane on the left, click ‘Sunrise HCM Powerchairs’
• Download the .ZIP le and nd the les that correspond to your product conguration.
For more information about the use of Web IQ, in the navigation pane on the left, click ‘Support Documentation’ and download
the Web IQ Dealer manual (OM-QDELPHI-Web IQ…).
Page 45
Technical product information | 45
Fortress Calypso
Technical product information | 45
7.4 Scooter settings
The specic and optimised scooter settings are summarized as follows.
User Personalisation 12 km/h (7.5 mph) / 10 km/h (6 mph) / 8 km/h (5 mph)
Swap Throttle Direction No
Enable Beeper Yes
Flash Code Beeper No
Sleep Beeper Yes
Reversing Beeper* Yes
Beeper On Time (ms) 300
Beeper Off Time (ms) 700
*These settings have no inuence, are set via dip-switches on Tiller PCB (see Chapter 5.4)
Throttle Conguration 12 km/h (7.5 mph) / 10 km/h (6 mph) / 8 km/h (5 mph)
Throttle Type Wig-wag
Throttle Input Single
Throttle Neutral Offset (V) 0.00
Throttle Full Scale Deectio 70
Throttle Response (%) 60
Throttle Dead-band (%) 25
Motor Management 12 km/h (7.5 mph) / 10 km/h (6 mph) / 8 km/h (5 mph)
Motor Reverse No
Load Compensation (mOhm) 80
Current Limit (A) 50
Boost Current (A) 8
Boost Time (s) 8.0
Park Brake Management 12 km/h (7.5 mph) / 10 km/h (6 mph) / 8 km/h (5 mph)
Park Brake Neutral Delay (ms) 500.0
Park Brake Release Delay (ms) 0.0
Battery Management 12 km/h (7.5 mph) / 10 km/h (6 mph) / 8 km/h (5 mph)
Battery Resistance (mOhm) 15
Fuel Gauge High Warning (V) 29.0
Fuel Gauge Low Warning (V) 23.4
System Options 12 km/h (7.5 mph) / 10 km/h (6 mph) / 8 km/h (5 mph)
Service Scheduler No
Service Period (hours) 5000
Input Pin Function Active Slows to Latches
Pin 4 Function None Low 100 No
Pin 6 Function None Low 100 No
Pin 12 Function None Low 100 No
Pin 14 Function None Low 100 No
Prog/Inh Pin Function Charger Inhi Low 100 No
Multi-function Outputs conguration
Flash Code Type Scooter
Pin 3 Function Beeper
Pin 10 Function Status High
Pin 11 Function Status
Transaxle power 3W 4W
Transaxle power (for a duration of 2 hours) Watt 450 450
Transaxle power (at 24V) A 20 20
Page 46
Fortress Calypso
46 | Technical product information
7.5 Electrical diagram
Page 47
Warranty | 47
Fortress Calypso
Warranty | 47
8 Warranty
8.1 Denitions of terms
Denitions of terms used in this warranty:
• After sales service part: Part purchased after the intial product that is durable and may be subjected to natural wear and tear or
natural contamination during normal operation within the lifetime of the product.;
• Consumable part: Part that is subjected to natural wear and tear or natural contamination during normal operation within the
lifetime of the product (section 9 of Sunrise Medical HCM B.V.’s general terms and conditions of sale);
• Client: Those who purchase the product directly from Sunrise Medical;
• Corrective action: Repair, replace or refund of the product;
• Dealer: Those who re-sell the product to the User;
• Defect: Any circumstance due to which the product is not sound or t to use, caused by a lack of quality of the material used to
manufacture the product as well as the quality of the manufacturing process;
• Option: An accessory delivered with the initial product by Sunrise Medical to extend the standard product model;
• Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter, battery-charger etc.);
• Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service part or consumable part;
• Returns: Product or part that needs to be returned;
• RMA-process user: Process to return goods, contact your dealer;
• RMA-process client: Process to return goods, contact Sunrise Medical’s Customer Service;
• User: Those who use the product;
• Warranty: The rights and obligations set forth in this document;
• Warranty period: The period of time during which the warranty is valid;
• Warranty provider: Sunrise Medical HCM B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands (also referred to as
Sunrise Medical).
Notwithstanding the rights and obligations of Sunrise Medical, Client and User set forth in Sunrise Medical’s general terms and
conditions of sale, the rights of the Client and/or User towards Sunrise Medical in case of defects are limited to the provisions set
forth in this warranty. For the duration of the warranty period Sunrise Medical guarantees that the product is without defects.
In case of any defects the User is required –within two weeks after discovery of the defect- to contact the dealer. He has to
complete a return form and return the product or part via the RMA-process. Sunrise Medical will, at its sole discretion, take the
corrective action it seems t under the given circumstances within a reasonable period of time (depends on nature of claim) from
receipt of the completed return form. The warranty period will not be extended after a corrective action.
Page 48
Fortress Calypso
48 | Warranty
8.2 Warranty period table
Scooters
Description Warranty period
Examples include, but are not limited to the parts
mentioned below
Frame 2 years Weldment/frame
Drive system* 1 year Transaxle, motor, motor brake
Electronics* 1 year
Controller, controlling mechanism, wiring harness, electronic
components
After sales service parts
New: 1 year after invoice
Repaired: 90 days after invoice
Brakes
Consumable parts 40 days after invoice Carbon brushes, etc.
Options/Accessories 2 years
Mirror, mudguards etc.
Delivered with the initial product
* also in case of after sales service part delivery
Sunrise Medical will only accept shipment costs and corrective costs related to warranty on equipment during the warranty period.
This warranty will void in case of:
• The product and/or its parts being modied;
• Changes in cosmetic appearance by use;
• Failure to observe the instructions for use and maintenance, use other than normal use, wear and tear, negligence, collateral
damage by neglect of earlier symptoms, overloading, third-party accidents, non-original parts used and defects not caused by
the product;
• Circumstances beyond our control (ood, re, etc.).
This warranty does not cover:
• Tyres and inner tubes
• Batteries (covered by the battery manufacturer’s warranty).
Clients and/or Users have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This
warranty does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the
entity from whom the product was purchased. Clients may assert any rights they have at their sole discretion.
Page 49
| 49
Fortress Calypso
Version list
Version Page Draw Changes
Rev.1.0. - - Updated cover layout and manual layout
6 - Updated image identication plate
11 - Updated reference to article number 1009567
19 03 Updated quantity article number 1008954
25 09 Added article number 1012522 Logo Sterling
Page 50
50 | Fortress Calypso
Page 51
| 51Fortress Calypso
Page 52
TM_Fortress_Calypso_EU_INT_Rev.1.0_2016_10_12
AU
Sunrise Medical Pty. Ltd.
6 Healey Circuit, Huntingwood
NSW 2148
Australia
T: +61 (2) 9678 6600
E: enquiries@sunrisemedical.com.au
www.SunriseMedical.com.au
BE
Sunrise Medical HCM B.V.
Vossenbeemd 104
5705 CL Helmond
The Netherlands
T: +32 (0)78 150 159
E: customerservice@sunrisemedical.be
www.SunriseMedical.be
CA
Distributed in Canada by:
Sunrise Medical Canada Inc.
237 Romina Drive, Unit 3
Concord, ON
L4K 4V3, Canada
T: +1 800 263 3390
E: mktcanada@sunmed.com
www.SunriseMedical.ca
CH
Sunrise Medical AG
Lückhalde 14
3074 Muri/Bern
Schweiz/Suisse/Svizzera
T: +41 (0)31 958 3838
E: info@sunrisemedical.ch
www.SunriseMedical.ch
DE / AT
Sunrise Medical GmbH & Co. KG
Kahlbachring 2-4
69254 Malsch/Heidelberg
Deutschland
T: +49 (0) 7253/980-0
E: kundenservice@sunrisemedical.de
www.SunriseMedical.de
DK
Sunrise Medical ApS
Park Allé 289 G
DK-2605 Brøndby
T: +45 70 22 43 49
Email: info@sunrisemedical.dk
www.SunriseMedical.dk
ES / PT
Sunrise Medical S.L.
Polígono Bakiola, 41
48498 Arrankudiaga – Vizcaya
España
T: +34 (0) 902142434
E: marketing@sunrisemedical.es
www.SunriseMedical.es
FR
Sunrise Medical S.A.S
ZAC de la Vrillonnerie
17 Rue Mickaël Faraday
37170 Chambray-Lès-Tours
T: + 33 (0) 2 47 55 44 00
E: info@sunrisemedical.fr
www.SunriseMedical.fr
IT
Sunrise Medical S.r.l.
Via Riva, 20 – Montale
29122 Piacenza
Italia
T: +39 0523 573111
E: info@sunrisemedical.it
www.SunriseMedical.it
Dealer / distributor:
Serial number:
NL
Sunrise Medical HCM B.V.
Vossenbeemd 104
5705 CL Helmond
The Netherlands
T: +31 (0)492 593 888
E: customerservice@sunrisemedical.nl
www.SunriseMedical.nl
www.SunriseMedical.eu (International)
NO
Sunrise Medical AS
Dynamitveien 14B
1400 SKI
Norway
T: +47 66963800
E: post@sunrisemedical.no
www.SunriseMedical.no
PL
Sunrise Medical Poland Sp. z o.o.
ul. Elektronowa 6,
94-103 Łódź
Polska
T: + 48 42 275 83 38
E: pl@sunrisemedical.de
www.Sunrise-Medical.pl
SE
Sunrise Medical AB
Box 9232
400 95 Göteborg
Sweden
T: +46 (0)31 748 37 00
E: post@sunrisemedical.se
www.SunriseMedical.se
UK
Sunrise Medical
Thorns Road
Brierley Hill
West Midlands
DY5 2LD
United Kingdom
T: +44 (0) 845 605 66 88
E: enquiries@sunmed.co.uk
www.SunriseMedical.co.uk
Loading...