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www.stelpro.com
User’s guide
‘‘PDH’’ series
Patio door heater
(Replacement component list included)
For further information or to consult this guide on line, please visit our Web site.
This unit complies with
the CSA and UL standards
INSPDH0709
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WARNING WARNING WARNING WARNING
Before installing and operating this product, the user and/or installer must read, understand and follow these instructions and keep them
handy for future reference. If these instructions are not followed, the warranty will be considered null and void and the manufacturer deems
no further responsibility for this product.
This product must be installed by a qualified person and connected by a certified electrician, according to the electrical and building
codes effective in your region.
The following instructions must be adhered to in order to avoid personal injuries or property damages, serious injuries and potentially fatal
electric shocks.
Protect the heating unit with the appropriate circuit breaker or fuse, in accordance with the nameplate.
Make sure the line voltage (volt) is consistent with that indicated on the unit’s nameplate.
This unit must be grounded.
Switch off the power at the circuit breaker/fuse before installing, repairing and cleaning the unit.
Make sure the unit is appropriate for the intended use (if needed, refer to the product catalog or a representative).
Recommended heating capacity:
1,25 W/cubic foot (0.03 m³).
It corresponds to 10 W/square foot (0.09 m²) based on a standard ceiling height of 8 feet (2.44 m). The recommended capacity is usually
sufficient for normal heating needs. Please note that the insulation quality of walls and windows are some of the factors that influence heat
losses, which modify the required capacity to heat a room. If needed, refer to a specialist (industrial and commercial buildings) who will
be able to calculate these heat losses and optimize the required capacity or consult the “Online heating calculation” section of the Stelpro
Design Web site (residential buildings).
Do not install the unit where objects or pieces of furniture could be heat damaged.
If the unit capacity is insufficient for the size of the room, it will be in operation continuously, and may become defective earlier and turn
yellow.
Respect distances and positions indicated in the installation section.
If the installer or the user modifies the unit, he will be held responsible for any damage resulting from this modification, and the CSA
certification could be void.
When cutting or drilling into a wall, do not damage electrical wiring and other hidden utilities.
Do not install this product on floors made of synthetic material such as, but not limited to, carpet.
When starting up the unit for the first time or after a long period, it is normal that it produces some temporary odours and whitish smoke.
Because this unit is hot when in use, it may pose risks even in normal operation. Therefore, be careful and responsible when using it. To
avoid burns, do not let bare skin touch hot surfaces. The unit must cool down for few minutes since it will stay warm for some time after
shut-down.
This unit must be installed at least 6 inches (15 cm) from objects or pieces of furniture such as, but not limited to, blankets, towels, beds,
laundry baskets, clothing, papers, etc. Failure to comply with this warning could lead to a fire. Some materials are more heat-sensitive than
others, so make sure those near the unit can withstand heat.
Never block unit air vents. This obstruction could lead to overheating, which could result in a fire.
Do not insert or allow foreign objects to enter any air vent as this may cause electric shocks, fires, or damages to the unit.
This unit has hot and arcing or sparking parts inside. It is not designed to be used or stored in wet areas or areas containing flammable
liquids, combustible materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, gasoline,
paint, chlorine, sawdust and cleaning products.
Some areas are dustier than others. Thus, it is the user’s responsibility to evaluate if the unit must be cleaned based on the amount of dirt
accumulated on and inside air vents. Accumulated dirt can lead to a component malfunction or discoloration (yellow). It may cause a fire
hazard if not installed and maintained in accordance with these instructions.
The thermal protection activation indicates that the unit has been subjected to abnormal operating conditions. If the thermal protection
remains activated or activates and deactivates repeatedly, it is recommended that a qualified electrician or a certified repair centre examine
the unit in order to make sure it is not damaged. (Refer to the limited warranty)
If the unit is damaged or defective, cut off power supply at circuit breaker and call a certified repair centre. (Refer to the limited warranty)
INSPDH0709
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SPECIFICATIONS
3
1
2
Type watts mm in. kg lb
PDH050 500 851 33 1/2 5.9 13
PDH075 750 1219 48 7.7 17
TECHNICAL DRAWINGS
For drawings of accessories and/or blank sections, please consult our
Web site at: www.stelpro.com
PHD100 1000 1524 60 9 20
PDH125 1250 1829 72 11 25
PDH150 1500 2204 86 7/8 14.1 31
PDH175 1750 2542 100 1/16 17.3 38
PDH200 2000 2879 113 3/8 18.6 41
Add W for white or A for almond
Add 1 = 120 V; 2 = 240 V; 3 = 347 V; 5 = 480 V; 6 = 600 V; 7 = 277 V; 8 = 208 V
Please consult our product catalog to know the other available options.
INSTALLATION
N.B. Cut off power supply at circuit breaker/fuse before proceeding to the
installation.
1. Remove the cover.
2. Screw the heater onto the wall (using the existing holes in the casing).
3. Make the required connections (see paragraph hereunder).
4. Put the cover back on.
ELECTRICAL WIRING
• Thisunitmustbeconnectedtoa240voltpowersource.
• Togroundtheheater,youmustconnectthegreenwirecomingfromthecircuitbreakerpaneltothegreenscrewlocatedinsidethejunctionboxoftheheater.
MAINTENANCE
Switch off the main breaker in the electrical panel before cleaning the unit. Use a soft rag for dusting. When cleaning, use only a damp rag and non-abrasive
dish soap. Do not use abrasive or chemical cleaners because they may damage the nishing. If the unit is used in a very dusty location, use a vacuum brush to
remove dust and other foreign objects from the grills. If needed, vacuum out the dust inside the unit. Note that cigarette smoke could yellow the discharge grill
and that the best way to prevent it is to clean the unit on a regular basis.
Do not use cleaning products identied with these symbols:
N.B. Note that there is electrical current linked to the unit even if the thermostat is set off. This means that there is a risk of electric shock
as long as the unit is energized.
TROUBLESHOOTING
PROBLEM DEFECTIVE PART OR PART TO CHECK PROBLEM DEFECTIVE PART OR PART TO CHECK
The unit does not work - Open circuit breaker or fuse The unit cycles under control of the
The unit becomes extremely hot - The unit cycles under control of the thermal
- The thermal protection has been activated
- Faulty connections
protection or this latter is defective
- Blocked air vents
thermal protection (overheat indicator)
The breaker trip when the heater is
turned on
- Blocked air vents
- Faulty connections
- Voltage lower than that written on the nameplate
REPLACEMENT COMPONENT LIST
DIAGRAM # PART # DESCRIPTION
1 EH0500-*** ELEMENT 500W
1 EH0750-*** ELEMENT 750W
1 EH1000-*** ELEMENT 1000W
1 EH1250-*** ELEMENT 1250W
1 EH1500-*** ELEMENT 1500W
1 EH1750-*** ELEMENT 1750W
1 EH2000-*** ELEMENT 2000W
2 M-PDH0508Z1 FRONT COVER (500 W)
2 M-PDH0708Z1 FRONT COVER (750 W)
2 M-PDH1008Z1 FRONT COVER (1000 W)
2 M-PDH1208Z1 FRONT COVER (1250 W)
2 M-PDH1508Z1 FRONT COVER (1500 W)
2 M-PDH1708Z1 FRONT COVER (1750 W)
2 M-PDH2008Z1 FRONT COVER (2000 W)
3 PROT-186 LINEAR THERMAL PROTECTION (AUTO.) (L220) 500-750W
3 PROT-180 LINEAR THERMAL PROTECTION (AUTO.) (L220) 1000W
3 PROT-181 LINEAR THERMAL PROTECTION (AUTO.) (L220) 1250W
3 PROT-182 LINEAR THERMAL PROTECTION (AUTO.) (L220) 1500W
3 PROT-183 LINEAR THERMAL PROTECTION (AUTO.) (L220) 1750-2000W
***Add 1 = 120 V; 2 = 240 V; 3 = 347 V; 5 = 480 V; 6 = 600 V; 7 = 277 V; 8 = 208 V
INSPDH0709
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Limited warranty
This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following product made by Stelpro: model PDH. Please
read this limited warranty carefully. Subject to the terms of this warranty, Stelpro warrants its products and their components against de-
fects in workmanship and/or materials for the following periods from the date of purchase: 10 years (heating element) and 1 year (other
components). This warranty applies only to the original purchaser; it is non-transferable and cannot be extended.
Claim procedure
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact
1) your installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a copy of the
invoice and provide the information written on the product nameplate. Stelpro reserves the right to examine or to ask one of its representatives to examine the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund
its purchase price or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance in writing
by Stelpro and carried out by persons authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:
1-800-363-3414 (electricians and distributors - French), 1-800-343-1022 (electricians and distributors - English), or 1-866-766-6020
(consumers). The authorization number must be clearly written on the parcel or it will be refused.
Conditions, exclusions and disclaimer of liability
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly
disclaims and excludes any implied warranty of merchantability or implied warranty of tness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities whatsoever, whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts
or omissions relating thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal
injury damages, penalties, special or punitive damages, damages for lost prots, loss of use of equipment, cost of capital, cost of substitute
products, facilities or services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third
party for such damages. Stelpro specically disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use,
lack of maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed;
3) a natural disaster or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks,
wars, overvoltage, ooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages nor does it
cover damages caused by negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport,
and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of Stelpro. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original warranty period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if products have been altered
without the written authorization of Stelpro and if the nameplate numbers have been removed or modied. This warranty does not cover
scratches, dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any
damage that occurred during the shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow
limitations on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specic legal
rights and you may have other rights which vary from state to state or from province to province.
This unit complies with the CSA and UL standards
Stelpro Design inc.
Saint-Bruno (Quebec) J3V 6L7
INSPDH0709
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