Steam-e Gum-e Operating Instructions Manual

A Steam-e® product. © 2018 All Rights Reserved.

GUM REMOVER

Operating Instructions - June 2018

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GUM REMOVER

Operating Instructions - June 2018

Register your machine online

12 month warranty registration

Model: Gum-e
Date of purchase:
Serial Number: ST . .
Purchased From:
Address:

Phone Number:
Company name of owner:

Thank you for purchasing your Steam-e

®

product.

Warranty registration is quick and easy online.
Your registration will allow us to serve you better over the lifetime of the product.

To register your product, go to:

[e-mail]

For immediate assistance:

[phone]

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GUM REMOVER

Operating Instructions - June 2018

Table of contents

General: Page:
Register your machine 2
Table of Contents 3
How to Use This Manual 4
Hazard Intensity Levels 4

Operations:

Technical Specications 6

Dimensions 6
Main Components 7
Step 1 - Pre-run set up 8
Step 2 - Assemble the heating assembly 8
Step 3 - Attach a brush to the nozzle 8
Step 4 - Add the Gum Removal Solution 9
Step 5 - Start the machine 9
Step 6 - Remove the gum 9
Step 7 - Agitate the gum with the brush 10
Step 8 - Turn off the machine 10

Maintenance:
Warning Indicators 11
De-scaling 11
Troubleshooting 12
Consumables 12

Safety:
Safety Labels 4
Important Safety Instructions 4
How this machine works 5
Lithium Ion Battery 5

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GUM REMOVER

Operating Instructions - June 2018

How to use this manual

This manual contains the following sections:

• Safety

• Operations

• Maintenance

The SAFETY section contains important information regarding
hazardous or unsafe practices of the machine. Levels of

hazards are identied that could result in product damage,

personal injury or severe injury resulting in death.

The OPERATIONS section is to familiarise the operator with
the operation and function of the machine.

The MAINTENANCE section contains preventative
maintenance information to keep the machine and its
components in good working condition.

They are listed in this general order:

• Warning indicators

• Troubleshooting

Hazard Intensity Level:

There are three levels of hazard intensity identied by signal words -

WARNING, CAUTION and FOR SAFETY. The level of hazard intensity is determined by the following denitions:

WARNING - Hazards or unsafe practices which COULD result

in severe personal injury or death.

CAUTION - Hazards or unsafe practice which could result in

minor personal injury or product or property damage.

FOR SAFETY:

FOR SAFETY - To identify actions which must be followed for

safe operation of equipment.

Safety Labels:
Note: The drawing indicates the location of safety labels on the machine.

ONLY FILL WITH COLD WATER

Rated Voltage: 36 v

Safety label location:

Inside of front door

Rated Current: 21.2 Ah
Model: Gum-e
IP Rating: IP55
Heater Power: 250w
Max Machine Weight: 14 kgs

Steam-e Holdings Ltd. Lysses Court, Fareham, Hampshire PO16 7BE United Kingdom

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GUM REMOVER

Operating Instructions - June 2018

Safety - Report all problems immediately

• Report machine damage or faulty operation immediately to [e-mail]

• Do not use the machine if it is not in proper operating condition

• Follow important safety information that signals some potentially dangerous conditions to

the operator or the equipment

• Read this information carefully

• Please take the necessary steps to train the machine operating personell.

How this machine works:

This appliance works by vaporising an environmentally friendly detergent. The effect is that chewing gum is broken
down into a foam which can be swept away or washed away if desired.

A 90ml (3oz) concentrated chemical is diluted with clean water to make it 3 Litres (.79 gallons) of gum removal
solution in the internal reservoir of the appliance.

The gum removal solution as supplied by Steam-E Technology is the only approved chemical to be used with the
Steam-e appliance. Using any other chemical not approved by Steam-E Technology will invalidate the warranty and

will likely cause damage to the internal components of this appliance.

Lithium Ion Battery:

This machine is manufactured with 36 v - 21.2 Ah rechargeable lithium battery. The charging voltage is 100 - 240V.

The battery should be sufciently charged before each use. The machine is supplied with a mains charger that has an
LED charging indicator light. When the battery is charging the light on the charger will be solid red. When the battery

is fully charged the light on the charger will turn solid green.

Note: The battery will take ve hours to fully charge, however the battery will reach 80% charge within three hours.

FOR SAFETY:

DO NOT OPERATE MACHINE:

• Until these Operating Instructions have been read and understood.

• In areas with possible falling objects

WHEN SERVICING MACHINE:

• Only use manufacture approved replacement parts.

Operations

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GUM REMOVER

Operating Instructions - June 2018

OVERALL DIMENSIONS (mm)

Height: 770

Width: 450

Length: 540

Hose length: 2.5 meters

WEIGHT (kgs)

Machine weight: 14

Heater: 0.57

Handle & hose assembly: 1.29

WATER TANK

Capacity: 3 litre internal reservoir

Fluid: Tap water and diluted chemical

PUMP

Type: Peristaltic

Flow rate: 8.33ml per minute

Pump motor: DC

Weight: 1.5 kgs

BATTERY

Technology: Lithium ion

Voltage: 36 volt

Amp hours: 21.2 Ah

Weight: 4.5 kgs

Run time: 240 minutes

ELECTRICAL CHARGING

Charge: 41 volt, 5 amp fast charger

Charge time: 100% 5 hours - 80% 3 hours

HEATER

Power: 250w

OTHER

Approvals: UN 38.3

Battery life cycle: 1000 to 1200 times

(The number of times the battery can be recharged)

Heating element: Max. operating temp 156°C 312°F

Working steam temperature 110°C 230°F.

OPERATION

Time to full cleaning
temperature from start up:

10 seconds

LOGISTICS

Net weight: 22.5 kgs

Packaged weight: 24.5 kgs

Packaged dimensions: 635 x 530 x 910mm

GUARANTEE

Standard: 1 year guarantee

Extended: Extended service available

SIDE ELEVATION FRONT ELEVATION

Depth 540mm

Depth (inc. handle) 565mm

Floor to handle (top position) 1130mm

Floor to handle (middle position) 1025mm

Floor to top of machine 770mm

Wheel height 195mm

Base to top of machine 686mm

84mm

Width 450mm

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GUM REMOVER

Operating Instructions - June 2018

Operations continued

This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities or lack of experience and knowledge,
unless they have been given supervision or instruction concerning the use of the
appliance by a person responsible for their safety. Children should be supervised to

ensure that they do not play with the appliance.

Main Components

1. Flow Switch 5. Extension Tubes

2. Machine Power Switch (1 of 2) 6. Heater Assembly

3. Warning Indicator LED’s 7. Battery Compartment

4. Fluid Reservoir 8. Front Socket

9. Handle Power Switch (2 of 2)

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GUM REMOVER

Operating Instructions - June 2018

Operations continued

STEP 1: Pre-run set up

Make sure that the battery is fully charged.
Connect the handle plug to the socket on the main unit.

STEP 3: Attach a brush to the nozzle

A brass brush should be used for cleaning hard or urban
surfaces. Brass brushes can be used on concrete, asphalt
(tarmac), stone, block paving, sports surfaces, marble and

other hard surfaces.

Note: If you are not certain if a brass brush may scratch
the surface being cleaned, we recommend using a nylon
brush instead.

A nylon brush should be used for cleaning carpets, mats,
upholstery and surfaces, which could be scratched by using
a brass brush.

STEP 2: Assemble the heating assembly

For a short hand-held wand, attach the heating assembly

directly to the handle.

For a longer wand, attach extension tube(s) onto the handle
and then attach the heating assembly onto the extension
tube(s).

Make sure that the internal connectors are aligned before
fastening the screw collars. These can only be inserted

correctly one way.

Note: Do not over-tighten the connection collars on each
of the extension tubes.

FOR SAFETY:

A maximum of two extension
tubes can be used.

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GUM REMOVER

Operating Instructions - June 2018

STEP 4: Add the Gum Removal Solution

Empty the concentrated gum removal solution into the uid

reservoir.

Fill the remainder of the uid reservoir with clean cold water.

To maintain the correct ratio of water to solution, do not
rell the uid reservoir or add solution until the Fluid LED
indicates that the uid reservoir is less than 10% full.

STEP 6: Remove the gum

Note: If you are cleaning a carpet or other material surface,
we recommend testing a small area before using this
solution to ensure you are satised with the result.

Place the brush on the piece of attened gum and wait for
approximately 3 seconds to soften rst.

STEP 5: Start the machine

Both power switches need to be in the OFF position.

Push the switch on the machine to .

Push the ON/OFF switch on the machine to ON position and
now push the handle switch to the ON position.

Now you will see the battery LED will be red and the tap LED
will be red.

Wait until you see the solution owing from the nozzle for

at least 10 seconds which wil prime the line and ensure no
airlocks.

Now push the top switch to STEAM , the top light will go
out and the battery LED will remain lit.

If all three LEDs ash at this stage (highlighting an error) turn
off both power switches and repeat this step.

Operations continued

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GUM REMOVER

Operating Instructions - June 2018

STEP 7: Turn off the machine

Agitate the attened gum with the brush lightly, with a ‘back

and forward’ motion.

Note: Do not scrub or apply heavy pressure.

The combination of steam, the agitation and chemical
combine to destroy gum.

When the gum appears to be a foam you may choose to
sweep a broom across the area to see if further cleaning is

required.

All gum deposits vary in size and consistency, so each one

will take varying times to destroy.

Turn the switch to TAP, both lights will be lit. When you see

uid only leaving the heater, turn the switch on the handle to

OFF and the same with the power on the machine.

Disconnect the battery by removing the connector from the

internal socket.

Place the wand sections inside the machine. Leave any

remaining uid in the reservoir for next use.

Operations continued

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GUM REMOVER

Operating Instructions - June 2018

Maintenance

Warning Indicators

De-scaling

There are three LED lights on the top of the machine: for battery, uid levels and tap setting:

Battery: The Battery LED will ash continually, indicating a charge is required.

Fluid: The Fluid LED will illuminate solid red when the uid reservoir is empty. The power will automatically be cut

when the uid reservoir is empty.

Tap: The Tap LED will illuminate solid red when the machine is operated in the tap setting. The Tap LED will ash
continually after 50 days of no activity or 100 hours of use to indicate that a de-scale is required.

The internal heating element can have a build-up of lime-scale due to the operating temperature and a variety in water
hardness. The rinse LED will ash continually after 50 days of no activity or 100 hours of use to indicate that a de-

scale is required.

Note: Ensure machine is empty of chemical. Ensure both tubes are connected to the heater and the hose is plugged

into the machine.

1. Add descaler (as per manufacturers instructions) into the internal reservoir.

2. Push on the tap setting then both power swicthes to the ON position.

3. Run for a minimum of 5 minutes which will descale the machine and reset the descale timer. Make sure you empty

the machine of all descaler, add fresh water and run for 1 minute to remove all trace of descaler.

All three lights will ash together if the heating cartridge reaches more than 170ºC (320º F) or if the heating unit is

not correctly attached.

To Reset this error code of

three ashing LEDs:

1. Turn off both power switches

2. Set the switch to TAP

3. Turn both power switches on

4. After seeing uid run for at least 10 seconds turn the TAP switch to STEAM

If the three lights are still

ashing:

1. Turn off both power switches

2. Disconnect all extension poles from the machine, including the heater unit.

3. Re-attach each extension pole and the heater unit

making sure that each connector is aligned correctly.

4. Set the switch to TAP

5. Turn both power switches on

6. After seeing uid run for at least 10 seconds turn the switch to STEAM

Only use a Steam-e® de-scale solution to prevent damage to the Gum Remover.

Only use setting TAP when running de-scale solution and be certain to follow
the instructions on the de-scale solution and make sure you have read and fully
understand the Material Data Safety Sheet instructions.

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GUM REMOVER

Operating Instructions - June 2018

Problem Cause Solution

There is no power

The battery is not charged
The battery is not connected

The switches are turned off

Charge the battery
Connect the battery
Turn both switches on

No uid is coming from

the nozzle

There is no power
The switches are turned off

The uid reservoir is empty
There is a loose connection in the tube

Charge the battery
Turn both switches on
Fill the uid reservoir with clean cold water
Re-attach the heater and tube

Fluid is seen but there is
no steam

The Flow Switch is set to TAP
There is a loose connection in the tube

Turn to STEAM

Re-attach heater and all steam tubes

Troubleshooting

Consumables

NOTE: If the problem persists, contact the distributor you purchased the machine from or email
[e-mail] quoting your serial number and nature of the problem.

Gum Removal Solution

Available from all approved Steam-e

®

distributors or directly from Steam-e®.

Each 90ml (3oz) bottle is diluted in the machines internal 3L (.79 Gallon) uid reservoir and will last

approximately 5 hours on steam setting.

Brass brushes

Available from all approved Steam-e® distributors or directly from Steam-e®.

Nylon brushes

Available from all approved Steam-e® distributors or directly from Steam-e®.

Re-ordering consumables
To re-order any consumable items email: [e-mail] or contact your distributor.