State Industries GPH-90N, 0710 316888-002 User Manual

www.statewaterheaters.com

ANSI Z21.10.3b-2008

Installation and Operating Manual

HYBRID GAS WATER HEATERS

POWER VENT GAS MODELS

• For Your Safety •

AN ODORANT IS ADDED TO THE GAS USED

BY THIS WATER HEATER.

ALL TECHNICAL AND WARRANTY QUESTIONS: SHOULD BE DIRECTED TO THE LOCAL DEALER FROM WHOM THE WATER HEATER WAS
PURCHASED.

KEEP THIS MANUAL IN THE POCKET ON HEATER FOR FUTURE REFERENCE

WHENEVER MAINTENANCE ADJUSTMENT OR SERVICE IS REQUIRED.

0710 316888-002 Rev. 00

TABLE OF CONTENTS

SAFE INSTALLATION, USE AND SERVICE 3
GENERAL SAFETY 4
INTRODUCTION 6

Get To Know Your Water Heater - Gas Models. . . . . 8

Replacement Parts And Deliming Products . . . . . . . 8

INSTALLATION CONSIDERATIONS 9

Rough In Dimensions . . . . . . . . . . . . . . . . . . . . . . . . 9

Water Piping - Mixing Valve Usage. . . . . . . . . . . . . .11

Facts To Consider About Location. . . . . . . . . . . . . . 12

Handle Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 13

Earthquake Zones. . . . . . . . . . . . . . . . . . . . . . . . . . 14

Combustion Air And Ventilation. . . . . . . . . . . . . . . . 16

Appliances In Unconfi ned Spaces . . . . . . . . . . . . . 16

Appliances In Confi ned Spaces . . . . . . . . . . . . . . . 16

Chemical Vapor Corrosion . . . . . . . . . . . . . . . . . . . 18

Water Piping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Closed Water Systems . . . . . . . . . . . . . . . . . . . . . . 18

Thermal Expansion. . . . . . . . . . . . . . . . . . . . . . . . . 18

Hard Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Temperature-pressure Relief Valve. . . . . . . . . . . . . 19

Gas Piping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sediment Traps. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Gas Line Purging . . . . . . . . . . . . . . . . . . . . . . . . . . 22

High Altitude Installations . . . . . . . . . . . . . . . . . . . . 22

Flooding/freezing. . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Filling The Water Heater. . . . . . . . . . . . . . . . . . . . . 22

Venting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Vent Pipe Termination . . . . . . . . . . . . . . . . . . . . . . . 23

Planning The Vent System . . . . . . . . . . . . . . . . . . . 23

Condensate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installation Of Vent System. . . . . . . . . . . . . . . . . . . 25

Vent Terminal Installation, Sidewall. . . . . . . . . . . . . 25

Sequence Of Installations. . . . . . . . . . . . . . . . . . . . 26

Installation Sequence . . . . . . . . . . . . . . . . . . . . . . . 26

Installation Of Vent System, Sidewall . . . . . . . . . . . 27

Installation Of Vertical Vent System . . . . . . . . . . . . 27

Vent Pipe Preparation. . . . . . . . . . . . . . . . . . . . . . . 28

Connection To Vent Pipe. . . . . . . . . . . . . . . . . . . . . 30

U.S. Power Vent . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Electrical Connections. . . . . . . . . . . . . . . . . . . . . . . 32

CALIBRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

OPERATING INSTRUCTIONS 33

Display Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Lighting Instructions . . . . . . . . . . . . . . . . . . . . . . . . 36

Heat Cycle Defi nitions. . . . . . . . . . . . . . . . . . . . . . . 37

Temperature Regulation . . . . . . . . . . . . . . . . . . . . . 38

Unique Hybrid Features . . . . . . . . . . . . . . . . . . . . . 39

Temperature Regulation . . . . . . . . . . . . . . . . . . . . . 41

Constant Output Temperature Control . . . . . . . . . . 42

Start Up Conditions. . . . . . . . . . . . . . . . . . . . . . . . . 42

Operational Conditions . . . . . . . . . . . . . . . . . . . . . . 42

MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Housekeeping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Venting System Inspection . . . . . . . . . . . . . . . . . . . 43

Burner Operation And Inspection . . . . . . . . . . . . . . 43

Anode Rod Inspection. . . . . . . . . . . . . . . . . . . . . . . 43

Anode Rod Replacement . . . . . . . . . . . . . . . . . . . . 44

Temperature-pressure Relief Valve Operation . . . . 44

Motors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Snow Accumulation. . . . . . . . . . . . . . . . . . . . . . . . . 44

Cleaning The Inlet Water Filter . . . . . . . . . . . . . . . . 44

Cleaning The Heat Engine . . . . . . . . . . . . . . . . . . . 45

Flushing The Heat Exchanger (Lime Build-up). . . . 45

Draining The Tank . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Fault Indication And Error Codes . . . . . . . . . . . . . . 46

Diagnostic Display. . . . . . . . . . . . . . . . . . . . . . . . . . 47

TROUBLESHOOTING 51

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Leakage Checkpoints . . . . . . . . . . . . . . . . . . . . . . . 53

Parts Identifi cation. . . . . . . . . . . . . . . . . . . . . . . . . . 54

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . 56

LIMITED RESIDENTIAL GAS WARRANTY 57

NOTES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Fill out and keep with water heater.

IMPORTANT INFORMATION

Model Number _________________________________________
Serial Number __________________________________________
Installation Information:
Date Installed __________________________________________
Company’s Name _______________________________________
Street or P.O. Box _______________________________________
City, State, and Zip Code _________________________________
Phone Number ____________ Plumber’s Name _______________

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SAFE INSTALLATION, USE AND SERVICE

Your safety and the safety of others is extremely important in the installation, use and servicing of this water heater.
Many safety-related messages and instructions have been provided in this manual and on your own water heater to warn you and

others of a potential injury hazard. Read and obey all safety messages and instructions throughout this manual. It is very important
that the meaning of each safety message is understood by you and others who install, use or service this water heater.

All safety messages will generally tell you about the type of hazard, what can happen if you do not follow the
safety message and how to avoid the risk of injury.

The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a
list of substances known to the State of California to cause cancer, birth defects, or other reproductive harm,
and requires businesses to warn of potential exposure to such substances.

This product contains a chemical known to the State of California to cause cancer, birth defects, or other
reproductive harm. This appliance can cause low level exposure to some of the substances listed.

IMPORTANT DEFINITIONS

• Qualifi ed Installer or Service Agency: Installation and service of this water heater requires ability equivalent to that
of a Qualifi ed Agency (as defi ned by ANSI below) in the fi eld involved. Installation skills such as plumbing, air supply,
venting, gas supply, electrical supply are required in addition to electrical testing skills when performing service.

• ANSI Z223.1 2006 Sec. 3.3.83: “Qualifi ed Agency” - “Any individual, fi rm, corporation or company that either in person
or through a representative is engaged in and is responsible for (a) the installation, testing or replacement of gas piping
or (b) the connection, installation, testing, repair or servicing of appliances and equipment; that is experienced in such
work; that is familiar with all precautions required; and that has complied with all the requirements of the authority
having jurisdiction.”.

• Gas Supplier: The Natural Gas or Propane Utility or service who supplies gas for utilization by the gas burning appliances
within this application. The gas supplier typically has responsibility for the inspection and code approval of gas piping
up to and including the Natural Gas meter or Propane storage tank of a building.

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GENERAL SAFETY

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GENERAL SAFETY

WARNING

Breathing Hazard - Carbon Monoxide Gas

• Install vent system In accordance with codes.

• Do not operate water heater if flood damaged.

• Special Consideration must be taken with
installations above 11,000' (3,352m) for standard
models.

• Do not operate if soot buildup is present.

• Do not obstruct water heater air intake with
insulating jacket.

• Do not place chemical vapor emitting products
near water heater.

• Gas and carbon monoxide detectors are
available.

• No vent damper installation is compatible with
this power vented water heater.

• DO not elevate the condensate hose on the
bottom of the water heater above the bracket
attached to the side of the unit. This must be true
for the entire length of the hose including the exit
into an appropriate drain.

• Condensate lines must be free and clear of debris
and must not allow back flow through the hose.
The condensate lines must be able to flow freely
to an appropriate drain.

• Do not allow condensate lines to become crimped
closed.

• Analyze the entire vent system to make sure that
condensate will not become trapped in a section
of vent pipe and therefore reduce the open cross
sectional area of the vent.

Breathing carbon monoxide can cause brain damage or death.

Always read and understand instruction manual.

DANGER

FLAMMBLE

Vapors from flammable
liquids may explode and
catch fire causing death or
severe burns.

Do not use or store
flammable products such as
gasoline, solvents or adhe­sives in the same room or
area near the water heater.

Keep flammable products:

1. far away from heater,

2. in approved containers,

3. tightly closed and

4. out of children's reach.
Installation: Do not install the water heater where flammable

products will be stored or used.

Flammable Vapors

Water heater has a main
burner and spark generator.
The spark generator:

1. can be triggered at any
time and

2. the spark will ignite
flammable vapors.

Vapors:

1. cannot be seen,

2. are heavier than air,

3. go a long way on the floor
and

4. can be carried from other
rooms to the the
electodes by air currents.

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INTRODUCTION

Thank You for purchasing this water heater. Properly
installed and maintained, it should give you years of trouble
free service.
Abbreviations Found In This Instruction Manual:

• CSA - Canadian Standards Association

• ANSI - American National Standards Institute

• NFPA - National Fire Protection Association

• ASME - American Society of Mechanical Engineers

• GAMA - Gas Appliance Manufacturer’s Association

• UL - Underwriters Laboratories Inc.
This gas-fi red water heater is design certifi ed by CSA
International under American National Standard/CSA
Standard for Gas Water Heaters ANSI Z21.10.3 • CSA

4.3 (current edition).
PREPARING FOR THE INSTALLATION

Read the “General Safety” section, of this manual

1.
first and then the entire manual carefully. If you
don’t follow the safety rules, the water heater will not
operate properly. It could cause DEATH, SERIOUS
BODILY INJURY AND/OR PROPERTY DAMAGE.

This manual contains instructions for the installation,
operation, and maintenance of the gas-fi red water
heater. You must read and be aware of the warnings
placed throughout the manual. All warnings and all
instructions are essential to the proper operation of
the water heater and your safety . Since we cannot put
everything on the fi rst few pages, READ THE ENTIRE
MANUAL BEFORE ATTEMPTING TO INSTALL OR
OPERATE THE WATER HEATER.
The installation must conform with these instructions

2.
and the local code authority having jurisdiction. In
the absence of local codes, the installation must
comply with the current editions of the National Fuel

Gas Code, ANSI Z223.1/NFPA 54 and the National
Electrical Code, NFP A 70. Documents are available

from:

Canadian Standards Association,
5060 Spectrum Way,
Mississauga, Ontario, Canada
L4W 5N6

Carefully plan the place where you are going to put

5.
the water heater. Correct combustion, vent action, and
vent pipe installation are very important in preventing
death from possible carbon monoxide poisoning and
fi res (see Figures 1 and 3). Examine the location to
ensure the water heater complies with the “Facts to
Consider About Location” section in this manual.
For California installation this water heater must be

6.
braced, anchored, or strapped to avoid falling or
moving during an earthquake. See instructions for
correct installation procedures. Instructions may be
obtained from California Offi ce of the State Architect,
400 P Street, Sacramento, CA 95814.
Massachusetts Code requires this water heater to be

7.
installed in accordance with Massachusetts 248-CMR

2.00: State Plumbing Code and 248-CMR 5.00, See
page 8.
Complies with SCAQMD rule #1146 and districts

8.
having equivalent NOx requirements.
Complies with California’s legislation AB1953 and

9.
Vermont’s legislation Act 193 requirement of a
weighted average maximum of 0.25% lead.

NFPA documents are also available from:
National Fire Protection Association,
1 Batterymarch Park,
Quincy, MA 02269.

The water heater when installed must be grounded in

3.
accordance with the local codes, or in the absence of
local codes: the National Electrical Code (NFPA 70).

4.

If after reading this manual you have any
questions or do not understand any portion of
the instructions, call the local gas utility or the
manufacturer whose name appears on the rating plate.

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GET TO KNOW YOUR WATER HEATER - GAS MODELS

A Mixing Valve***
B Hot Water Outlet (Tempered)***
C Pipe Insulation***
D Inlet Water Shutoff Valve***
E Cold Water Inlet***
F Expansion Tank***
G Vent Termination Elbow**
H Access Door (Heat Engine)
I Earthquake Strap***
J Power Cord*
K Main Manual Gas Shutoff Valve***
L Gas Supply***
M Sediment Pocket***
N Condensate Tube
O Drain Pan***
P Drain Valve
Q Heat Engine Hose - Cold In
R Casing Door (Plastic)
S Display Enclosure (Plastic)
T Heat Engine Hose - Hot Out

U Side Casing (Plastic)
V Top Casing Enclosure (Plastic)
W Exhaust Elbow Assembly
X T&P Relief Valve
Y Anode
Z Inlet Dip Tube

* CAUTION HARNESS HAS 120 VAC. IN

OPERATION.

** See “Planning the Vent System,” “Installation

of Vent System” and “Condensate” for more
information.

*** These items not included.

REPLACEMENT PARTS AND DELIMING

A

V

U

T

S

C

EDB

F

G

H

I

J

K

L

M

PRODUCTS

Replacement parts and recommended delimer may be ordered through
authorized servicers or distributors. When ordering parts, provide complete
model and serial numbers (see rating plate), quantity and name of part
desired. Standard hardware items may be purchased locally.

X

N

W

Y

Z

R

O

PQ

N

FIGURE 1

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ROUGH IN DIMENSIONS

INSTALLATION CONSIDERATIONS

Top View

Left Side View

FIGURE 2

Capacity, Gas and Electrical Characteristics

Model Approx. Capacity Input Gas

U.S. Gals. Litres BTU/hr Max.

GPH-90N 25 94.6 100,000 Nat. 14.0 (3.49) 5.0 (1.25) 4.2 (1.05) 120/60 2.5

Minimum gas supply pressure must be maintained under both load and no load (dynamic and static) conditions.
Manifold Pressure is preset on the gas valve by the manufacturer; DO NOT ATTEMPT TO ADJUST!
Thermal effi ciency is 90%.
If the hardness of your water supply is more than of 12 grains per gallon (200 mg/L), if your water supply is acidic or otherwise impure,
the water supply must be treated with approved methods in order to ensure full warranty coverage. Problems resulting from the forma­tion of scale are not covered by the warranty.

Minimum Clearance To Combustibles Service Clearance

Top Front Vent Back Sides Floor Front Sides

00000021” (53.3 cm) 12” (30.5 cm) 300

This appliance must be installed in accordance with local codes or, in the absence of local codes, the “National Fuel Gas Code” ANSI
Z223.1/NFPA 54 or the “Natural Gas and Propane Installation Code” CAN/CSAB149.1.
Not for installation in a Manufactured Home (Mobile Home).
This water heater is suitable for water (potable) heating only.
This water heater is suitable for installation in a closet or alcove.

Type

Gas Supply Pressure Manifold Pressure Electrical Characteristics

in. WC (kPa)

Min.

in. WC (kPa)

in. WC (kPa) Volts/Hz Amperes

Test Pressure

P.S.I.

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INSTALLATION REQUIREMENTS FOR THE COMMONWEALTH OF MASSACHUSETTS

For all side wall terminated, horizontally vented power vent, gas fueled water heaters installed in every dwelling, building
or structure used in whole or in part for residential purposes, including those owned or operated by the Commonwealth
and where the side wall exhaust vent termination is less than seven (7) feet above finished grade in the area of the
venting, including but not limited to decks and porches, the following requirements shall be satisfied:

INSTALLATION OF CARBON MONOXIDE DETECTORS At the time of installation of the side wall horizontal vented gas fueled
equipment, the installing plumber or gasfi tter shall observe that a hard wired carbon monoxide detector with an alarm and battery back-up
is installed on the fl oor level where the gas equipment is to be installed. In addition, the installing plumber or gasfi tter shall observe that
a battery operated or hard wired carbon monoxide detector with an alarm is installed on each additional level of the dwelling, building
or structure served by the sidewall horizontal vented gas fueled equipment. It shall be the responsibility of the property owner to secure
the services of qualifi ed licensed professionals for the installation of hard wired carbon monoxide detectors.

In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl space or an attic, the hard
wired carbon monoxide detector with alarm and battery back-up may be installed on the next adjacent fl oor level.

In the event that the requirements of this subdivision can not be met at the time of completion of installation, the owner shall
have a period of thirty (30) days to comply with the above requirements provided that during said thirty (30) day period, a
battery operated carbon monoxide detector with an alarm shall be installed.

APPROVED CARBON MONOXIDE DETECTORS Each carbon monoxide detector as required in accordance with the
above provisions shall comply with NFPA 720 and be ANSI/UL 2034 listed and CSA certifi ed.

SIGNAGE A metal or plastic identifi cation plate shall be permanently mounted to the exterior of the building at a minimum
height of eight (8) feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled
heating appliance or equipment. The sign shall read, in print size no less than one-half (1/2) inch in size, “GAS VENT

DIRECTLY BELOW. KEEP CLEAR OF ALL OBSTRUCTIONS.”
INSPECTION The state or local gas inspector of the side wall horizontally vented gas fueled equipment shall not approve

the installation unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed in
accordance with the provisions of 248 CMR 5.08(2)(a) 1 through 4.

EXEMPTIONS: The following equipment is exempt from 248 CMR 5.08(2)(a)1 through 4:

1. The equipment listed in Chapter 10 entitled “Equipment Not Required To Be Vented” in the most current edition of NFPA 54
as adopted by the Board; and

2. Product Approved side wall horizontally vented gas fueled equipment installed in a room or structure separate from the
dwelling, building, or structure used in whole or in part for residential purposes.

MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM PROVIDED When the manufacturer
of Product Approved side wall horizontally vented gas equipment provides a venting system design or venting system
components with the equipment, the instructions provided by the manufacturer for installation of the equipment and the
venting system shall include:

1. Detailed instructions for the installation of the venting system design or the venting system components; and

2. A complete parts list for the venting system design or venting system.

MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM NOT PROVIDED When the manufacturer
of a Product Approved side wall horizontally vented gas fueled equipment does not provide the parts for venting the fl ue
gases, but identifi es “special venting systems,” the following requirements shall be satisfi ed by the manufacturer:

1. The referenced “special venting system” instructions shall be included with the appliance or equipment installation instructions;
and

2. The “special venting systems” shall be Product Approved by the Board, and the instructions for that system shall include
a parts list and detailed installation instructions.

A copy of all installation instructions for all Product Approved side wall horizontally vented gas fueled equipment, all venting
instructions, all parts lists for venting instructions, and/or all venting design instructions shall remain with the appliance or
equipment at the completion of the installation.

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WATER PIPING - MIXING VALVE USAGE

TEMPERED

POTABLE WATER

SUGGESTED PIPING

ARRANGEMENT

FOR TOP

CONNECTIONS

SHUT-OFF VALVE

COLD WATER

INLET

THERMAL

EXPANSION

TANK

MIXING

VALVE

(OPTIONAL)

PIPE INSULATION
(RECOMMENDED)

TEMPERED
POTABLE WATER

TEMPERATURE­PRESSURE
RELIEF VALVE

DISCHARGE
PIPE (DO NOT
CAP OR PLUG)

DRAIN PAN

DRAIN VALVE

FIGURE 3

This appliance has been design certifi ed as complying with
ANSI Z21.10.3/CSA 4.3 (latest revision) for water heaters
and is considered suitable for:
Water (Potable) Heating: All models are considered
suitable for water (potable) heating.

METAL

TO SUITABLE

DRAIN

DO NOT use any pumps, valves, or fi ttings that are not
compatible with potable water.
DO NOT use valves that may cause excessive restriction
to water fl ow. Use full fl ow ball or gate valves only.
DO NOT use any lead based solder in potable water
lines. Use appropriate tin-antimony or other equivalent
material.
DO NOT tamper with the gas control/thermostat, igniter,
fl ammable vapor sensor or temperature and pressure
relief valve. T ampering voids all warranties. Only qualifi ed
service technicians should service these components.
DO NOT use with piping that has been treated with
chromates, boiler seal, or other chemicals.
DO NOT add any chemicals to the system piping which
will contaminate the potable water supply.

6 in.

(15cm)

MAX.

AIR GAP

FLOOR

DRAIN

HOTTER WATER CAN SCALD:
Water heaters are intended to produce hot water. Water
heated to a temperature which will satisfy space heating,
clothes washing, dish washing, and other sanitizing needs

Please note the following:
The system should be installed only with piping that is
suitable for potable (drinkable) water such as copper,
CPVC, PEX or polybutylene. DO NOT use PVC water
piping.

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can scald and permanently injure you upon contact. Some
people are more likely to be permanently injured by hot
water than others. These include the elderly, children,
and the physically or developmentally disabled. If anyone
using hot water from this heater fi ts into one of these

groups or if there is a local code or state law requiring a
certain temperature water at the hot water tap, then you
must take special precautions. In addition to using the
lowest possible temperature setting that satisfi es your hot
water needs, a means such as a Mixing V alve, should be
used at the hot water taps used by these people or at the
water heater (see Figure 3). Mixing valves are available at
plumbing supply or hardware stores. Consult a Qualifi ed
Installer or Service Agency. Follow the mixing valve
manufacturer’s instructions for installation of the valves.
Before changing the factory setting on the thermostat, read
the “Temperature Regulation” section in this manual.

FACTS TO CONSIDER ABOUT LOCATION

Carefully choose an indoor location for the new water
heater, because the placement is a very important
consideration for the safety of the occupants in the building
and for the most economical use of the appliance. This

water heater is not for use in manufactured (mobile)
homes or outdoor installation.

Whether replacing an old water heater or putting the water
heater in a new location, the following critical points must
be observed:

1.

Select a location indoors as close as practical to the
vent terminal or location to which the water heater vent
piping is going to be connected, and as centralized
with the water piping system as possible.

2.

A pressure-reducing valve and/or an expansion tank
may be required for installations where the water
pressure is high. The pressure-reducing valve should
be located on the supply to the entire house in order
to maintain equal hot and cold water pressure.

3.

Selected location must provide adequate clearances
for servicing and proper operation of the water
heater.

4.

Avoid locations that could cause the water heater to
freeze from outside air.

5.

Selected location must provide access to a properly
grounded electrical branch circuit. A dedicated circuit

is preferred. Do not use a GFI outlet.
Important: Do not use an extension cord to connect the
water heater to an electrical outlet.
Important: The electrical controls used inside the gas
control of this water heater are polarity sensitive. Ensure
the electrical supply is connected correctly in the receptacle
box. Failure to connect correctly will prevent the unit from
functioning properly.

such a manner that if the tank or any connections should
leak, the fl ow will not cause damage to the structure. For
this reason, it is not advisable to install the water heater
in an attic or upper fl oor. When such locations cannot be
avoided, a suitable metal drain pan should be installed
under the water heater. Drain pans are available at your
local hardware store. Such a drain pan must have a
clearance of at least 1.0 in. (2.5cm) greater than any point
on the water heater’s outer jacket and must be piped to
an adequate drain. The pan must not restrict combustion
air fl ow. See Figure 1.

Water heater life depends upon water quality, water
pressure and the environment in which the water heater
is installed. Water heaters are sometimes installed in
locations where leakage may result in property damage,
even with the use of a drain pan piped to a drain. However,
unanticipated damage can be reduced or prevented by a
leak detector or water shut-off device used in conjunction
with a piped drain pan. These devices are highly
recommended and are available from some plumbing
supply wholesalers and retailers, and detect and react to
leakage in various ways:

• Sensors mounted in the drain pan that trigger an alarm
or turn off the incoming water to the water heater when
leakage is detected.

• Sensors mounted in the drain pan that turn off the water
supply to the entire building when water is detected in
the drain pan.

• Water supply shut-off devices that activate based on
the water pressure differential between the cold water
and hot water pipes connected to the water heater.

• Devices that will turn off the gas supply to a gas water
heater while at the same time shutting off its water
supply.

A VOID AREAS WHERE FLAMMABLE LIQUIDS (V APORS)
ARE LIKEL Y TO BE PRESENT OR ST ORED (GARAGES,
STORAGE AND UTILITY AREAS, ETC.): Flammable
liquids (such as gasoline, solvents, propane (LP or butane,
etc.) and other substances (such as adhesives, etc.)) emit
fl ammable vapors which can be ignited by a gas water
heater’s igniter or main burner. The resulting fl ashback
and fi re can cause death or serious burns to anyone in
the area.

Also, the water heater must be located and/or protected so
it is not subject to physical damage by a moving vehicle.

Installation of the water heater must be accomplished in

12 www.statewaterheaters.com

DANGER

HANDLE INSTALLATION

For ease of handling and carrying, plugs are provided
in the side of the shroud that can be removed and pipe
handles inserted (see Figure 4).

• Remove plastic plugs from shroud side panels.

• Screw a short length of 3/4” NPT pipe into the sides of
the water heater.

• Use the handles to move the water heater to the desired
location.

• Remove the handles.

• Reinstall the plastic plugs in the shroud side panels.

FLAMMBLE

Vapors from flammable
liquids may explode and
catch fire causing death or
severe burns.

Do not use or store
flammable products such as
gasoline, solvents or adhe­sives in the same room or
area near the water heater.

Keep flammable products:

1. far away from heater,

2. in approved containers,

3. tightly closed and

4. out of children's reach.
Installation: Do not install the water heater where flammable

products will be stored or used.

Flammable Vapors

Water heater has a main
burner and spark generator.
The spark generator:

1. can be triggered at any
time and

2. the spark will ignite
flammable vapors.

Vapors:

1. cannot be seen,

2. are heavier than air,

3. go a long way on the floor
and

4. can be carried from other
rooms to the the
electodes by air currents.

Handle

Handle

This water heater must not be installed directly on
carpeting. Carpeting must be protected by metal or wood
panel beneath the appliance extending beyond the full
width and depth of the appliance by at least 3in. (7.6cm)
in any direction, or if the appliance is installed in an alcove
or closet, the entire fl oor must be covered by the panel.
Failure to heed this warning may result in a fi re hazard.

FIGURE 4

www.statewaterheaters.com 13

When installing the heater, consideration must be given to
proper location. Location selected should be as close to
the wall as practicable and as centralized with the water
piping system as possible.

FIGURE 5

Minimum clearances between the water heater and
combustible construction are 0 in. at the sides and rear,
0 in. (0cm) from the front and 2 in. (5.08cm) from the top
(see Figure 5). If clearances stated on the heater differ
from these distances, install water heater according to
clearances stated on the heater.

Adequate top clearance of 24 in. (61cm) for servicing this
appliance, such as changing the anodes etc., should be
considered before installation.

Remove the right side panel

Use a screwdriver to remove the screw from the

1.
bottom, front of the right side panel.
Remove the three screws from the right side panel

2.
towards the rear of the unit.
Remove the screw from the top of the unit.

3.
Push the panel back and lift out.

4.

Remove the left side panel

Use a screwdriver to remove the screw from the

1.
bottom, front of the left side panel.
Remove the three screws from the left side panel

2.
towards the rear of the unit.
Remove the screw from the top of the unit.

3.
Push the panel back and lift out.

4.

Top Casing
(Front)

Access To

Door Pins
Door
Lock

Screws

A minimum front clearance of 20 in. (51cm) and 10 in.
(26cm) of side clearance must be allowed for access to
replaceable parts.

EARTHQUAKE ZONES

In Earthquake Zones the water heater must be braced,
anchored, or strapped to avoid moving during an
earthquake. Contact local utilities for code requirements in
your area. The Spacemaker® TSE25 Bear Claw™ W ater
Heater Strap is suitable for bracing the Hybrid water heater.
Follow the manufacturer’s instructions for installing the
braces. Be sure to wear protective goggles and gloves
when handling any kind of sheet metal product.

Tabs have been provided on each side of the rear portion
of the shroud. The top and bottom of each tab must be
cut and gently bent “inwards” thus allowing the straps to
exit the shroud (see Figure 9).

In order to access the tabs and install the earthquake
straps it is necessary to remove the top, front and side
panels of the shroud as follows (see Figures 6 - 8):
Door opening

Unlock the door by rotating the lock counter-clockwise

1.
with a wide, slot screwdriver.
Release the top and bottom door pins by prying the

2.
pins out, using a small screwdriver.
Open the door (the door remains fastened to the left

3.
side panel).

FIGURE 6

Remove the top casing (front).

Use a screwdriver to remove the six screws securing

1.
the top casing.
Lift up and remove casing top (front).

2.

14 www.statewaterheaters.com

Screws Screws

Top
Casing (Front)

FIGURE 7

Screws

FIGURE 9

After the heater has been positioned and the earthquake
straps have been installed, re-assemble the shroud in the
reverse order.

FIGURE 8

www.statewaterheaters.com 15

COMBUSTION AIR AND VENTILATION

A gas water heater cannot operate properly without the
correct amount of air for combustion. Do not install in a
confi ned area such as a closet, unless you provide air as
shown in the “Facts to Consider About Location” section.
Never obstruct the fl ow of ventilation air. If you have any
doubts or questions at all, call your gas supplier. Failure to
provide the proper amount of combustion air can result in
a fi re or explosion and cause death, serious bodily injury,
or property damage.

FIGURE 10

In unconfi ned spaces in buildings, infi ltration may be
adequate to provide air for combustion, ventilation and
dilution of flue gases. However, in buildings of tight
construction (for example, weather stripping, heavily
insulated, caulked, vapor barrier, etc.), additional air may
need to be provided using the methods described in
“Appliances in Confi ned Space” that follows.”

APPLIANCES IN CONFINED SPACES
CONFINED SP ACE is a space whose volume is less than

50 cubic feet per 1,000 Btu per hour (4.8cm per kW) of
the aggregate input rating of all appliances installed in
that space.

When drawing combustion air from inside a building to a
confi ned space, such a space should be provided with two
permanent openings. ONE WITHIN 12 in. (30cm) OF THE
ENCLOSURE TOP AND ONE WITHIN 12 in. (30cm) OF
THE ENCLOSURE BOTTOM. Each opening should have
a free area of 1 square inch per 1000 Btu/hr (22 cm2/kW)
of the total input of all appliances in the enclosure, but not
less than 100 square in. (645 cm2).

If the confi ned space is within a building, air for combustion
and ventilation must be obtained from outdoors. When
directly communicating with the outdoors or communicating
through vertical ducts, two permanent openings, located
in the above manner, should be provided. Each opening
should have a free area of not less than 1 square inch per
4000 Btu/hr (5.5 cm2/kW) of total input of all appliances in
the enclosure. If horizontal ducts are used, each opening
should have a free area of not less than 1 square inch per
2000 Btu/hr (1 1 cm2/kW) of the total input of all appliances
in the enclosure.

If this water heater will be used in beauty shops, barber
shops, cleaning establishments, or self-service laundries
with dry cleaning equipment, it is imperative that the water
heater(s) be installed so that all air for combustion and
ventilation is taken from outdoors.
Note: Vent length should be long enough that the outside
air will not freeze the water heater.

Propellants of aerosol sprays and volatile compounds,
(cleaners, chlorine based chemicals, refrigerants, etc.) in
addition to being highly fl ammable in many cases, will also
react to form corrosive hydrochloric acid when exposed to
the combustion products of the water heater. The results
can be hazardous, and also cause product failure.

APPLIANCES IN UNCONFINED SPACES
UNCONFINED SP ACE is space whose volume is not less

than 50 cubic feet per 1,000 Btu per hour (4.8 cubic meters
per kW) of the aggregate input rating of all appliances
installed in that space. Rooms communicating directly with
the space in which the appliances are installed, through
openings not furnished with doors, are considered a part
of the unconfi ned space.

A. ALL AIR FROM INSIDE BUILDINGS: (See Figures 10

& 11)

The confi ned space should be provided with two permanent
openings communicating directly with an additional
room(s) of suffi cient volume so that the combined volume
of all spaces meets the criteria for an unconfi ned space.
The total input of all gas utilization equipment installed in
the combined space should be considered in making this
determination. Each opening should have a minimum free
area of 1 square inch per 1,000 Btu per hour (22 cm2/kW)
of the total input rating of all gas utilization equipment in
the confi ned space, but not less than 100 square in. (645
cm2). One opening should commence within 12 in. (30cm)
of the top and one commencing within 12 in. (30cm) of the
bottom of the enclosures.

16 www.statewaterheaters.com

FIGURE 11

B. ALL AIR FROM OUTDOORS: (See Figures 12, 13 and

14)

The confi ned space should be provided with two permanent
openings, one commencing within 12 in. (30cm) of the top
and one commencing within 12 in. (30cm) from the bottom
of the enclosure. The openings should communicate
directly , or by ducts, with the outdoors or spaces (crawl or
attic) that freely communicate with the outdoors.

1. When directly communicating with the outdoors, each
opening should have a minimum free area of 1 square
inch per 4,000 Btu per hour (5.5 cm2/kW) of total input
rating of all equipment in the enclosure (see Figure

12).

FIGURE 12

FIGURE 13

4. When ducts are used, they should be of the same
cross-sectional area as the free area of the openings to
which they connect. The minimum short side dimension
of rectangular air ducts should not be less than 3 in.
(7.6cm) (see Figure 14).

FIGURE 14

5. Alternatively a single permanent opening may be used
when communicating directly with the outdoors, or with
spaces that freely communicate with the outdoors. The
opening should have a minimum free area of 1 square
inch per 3,000 BTU per hour (8.3 cm2/kW) of total input
rating of all equipment in enclosure (see Figure 15).

2. When communicating with the outdoors through vertical
ducts, each opening should have a minimum free area
of 1 square inch per 4,000 Btu per hour (5.5 cm2/kW)
of total input rating of all equipment in the enclosure
(see Figure 13).

3. When communicating with the outdoors through
horizontal ducts, each opening should have a minimum
free area of 1 square inch per 2,000 Btu per hour (11
cm2/kW)) of total input rating of all equipment in the
enclosure (see Figure 14).

FIGURE 15

www.statewaterheaters.com 17

6. Louvers and Grilles: In calculating free area,
consideration should be given to the blocking effect of
louvers, grilles or screens protecting openings. Screens
used should not be smaller than 1/4 in. (0.64cm) mesh.
If the free area through a design of louver or grille is
known, it should be used in calculating the size opening
required to provide the free area specifi ed. If the design
and free area is not known, it may be assumed that
wood louvers will be 20-25 percent free area and metal
louvers and grilles will have 60-75 percent free area.
Louvers and grilles should be fi xed in the open position
or interlocked with the equipment so that they are
opened automatically during equipment operation.

7. Special Conditions Created by Mechanical Exhausting
or Fireplaces: operation of exhaust fans, ventilation
systems, clothes dryers or fireplaces may create
conditions requiring special attention to avoid
unsatisfactory operation of installed gas utilization
equipment.

CHEMICAL VAPOR CORROSION

CORROSION OF THE FLUEWA YS AND VENT SYSTEM
MAY OCCUR IF AIR FOR COMBUSTION CONTAINS
CERT AIN CHEMICAL V APORS. SUCH CORROSION MAY
RESULT IN FAILURE AND RISK OF ASPHYXIATION.

Water heaters are intended to produce hot water. Water
heated to a temperature which will satisfy space heating,
clothes washing, dish washing, cleaning and other sanitizing
needs can scald and permanently injure you upon contact.
Some people are more likely to be permanently injured by
hot water than others. These include the elderly , children,
the physically or developmentally disabled. If anyone using
hot water fi ts into one of these groups or if there is a local
code or state law requiring a certain temperature water at
the hot water tap, then you must take special precautions.
In addition to using the lowest possible temperature setting
that satisfi es your hot water needs, a means such as a
*mixing valve, should be used at the hot water taps used
by these people or at the water heater (see Figure 3).
Valves for reducing point of use temperature by mixing
cold and hot water are also available:

Consult a Qualifi ed Installer or Service Agency. Follow
manufacturer’s instructions for installation of the valves.
Before changing the factory setting on the thermostat, read
the “Temperature Regulation” section in this manual.

Spray can propellants, cleaning solvents, refrigerator and
air conditioning refrigerants, swimming pool chemicals,
calcium and sodium chloride (water softener salt), waxes,
and process chemicals are typical compounds which are
potentially corrosive.

Do not store products of this sort near the heater. Also, air
which is brought in contact with the heater should not contain
any of these chemicals. If necessary , uncontaminated air
should be obtained from remote or outside sources. The
limited warranty is voided when failure of water heater is
due to a corrosive atmosphere. (See limited warranty for
complete terms and conditions).

WATER PIPING

This water heater should not be connected to any heating
systems or component(s) used with a non-potable water
heating appliance.

All piping components connected to this unit should be
suitable for use with potable water.

Toxic chemicals, such as those used for boiler treatment
should not be introduced into this system.

When the system requires water for space heating at
temperatures higher than required for domestic water
purposes, a mixing valve must be installed. Please refer
to Figure 3 for suggested piping arrangement.

CLOSED WATER SYSTEMS

Water supply systems may , because of code requirements
or such conditions as high line pressure, among others,
have installed devices such as pressure reducing valves,
check valves, and back fl ow preventers. Devices such as
these cause the water system to be a closed system.

THERMAL EXPANSION

As water is heated, it expands (thermal expansion). In a
closed system, the volume of water will increase. As the
volume of water increases, there will be a corresponding
increase in water pressure due to thermal expansion.
Thermal expansion can cause premature tank failure

HOTTER WATER CAN SCALD:

18 www.statewaterheaters.com

(leakage). This type of failure is not covered under the

limited warranty. Thermal expansion can also cause
intermittent temperature-pressure relief valve operation:
water discharged from the valve due to excessive pressure
build up. The temperature-pressure relief valve is not
intended for the constant relief of thermal expansion. This
condition is not covered under the limited warranty.

A properly-sized thermal expansion tank should be
installed on all closed systems to control the harmful
effects of thermal expansion. Contact a plumbing service
agency or your retail supplier regarding the installation of
a thermal expansion tank.

NOTE: If using copper tubing, solder tubing to an
adapter before attaching the adapter to the water
heater connections. Do not solder the water lines
directly to the water heater connections. It will harm
the dip tube and damage the tank.

HARD WATER

We highly recommend installing water fi ltering system or
a water softener before the water heater system. If you
are installing a water fi ltering system use a 5 micron fi lter
to reduce particles that can potentially cause nuisance
shutdown problems and prolong the maintenance of the
water heater’s inlet fi lter. A water softener can affect the
life of the anode installed in this water heater. Refer to
“Anode Rod Inspection” section in this manual.

Clean the fi lter on the water inlet as frequently as required
by the quality of your local water. Refer to “Cleaning The
Inlet Water Filter” section of this manual. One additional
fi lter is supplied with your water heater.

TEMPERATURE-PRESSURE RELIEF VALVE

SHUT-OFF

VALVE

COLD WATER

INLET

TEMPERED
POTABLE WATER

MIXING
VALVE
(OPTIONAL)

PIPE INSULATION
(RECOMMENDED)

Rear View

FIGURE 16

NOTE: To protect against untimely corrosion of hot
and cold water fi ttings, it is strongly recommended
that di-electric unions or couplings be installed on
this water heater when connected to copper pipe (see
Figure 3 also).

This heater is provided with a properly certifi ed combination
temperature - pressure relief valve by the manufacturer.

The valve is certifi ed by a nationally recognized testing
laboratory that maintains periodic inspection of production
of listed equipment of materials as meeting the requirements
for Relief Valves for Hot Water Supply Systems, ANSI
Z21.22 • CSA 4.4, and the code requirements of ASME.

If replaced, the valve must meet the requirements of local
codes, but not less than a combination temperature and
pressure relief valve certifi ed as indicated in the above
paragraph.
The valve must be marked with a maximum set pressure
not to exceed the marked hydrostatic working pressure of
the water heater (150 psi = 1,035 kPa) and a discharge
capacity not less than the water heater Btu/hr input rate
as shown on the water heater’s rating plate.
For safe operation of the water heater, the relief valve
must not be removed from its designated opening nor
plugged.

Figures 3 and 16 show the typical attachment of the water
piping to the water heater. The water heater is equipped
with 3/4” NPT water connections.

www.statewaterheaters.com 19

The temperature-pressure relief valve must be installed
directly into the fi tting of the water heater designed for the
relief valve. Must terminate a maximum of 6 in. (15cm)
above a fl oor drain or external to the building. In cold
climates, it is recommended that the discharge pipe be
terminated at an adequate drain inside the building. Be
certain that no contact is made with any live electrical part.
The discharge opening must not be blocked or reduced
in size under any circumstances. Excessive length, over
30 ft. (9.14m), or use of more than four elbows can cause
restriction and reduce the discharge capacity of the valve
(see Figures 3 & 19).
No valve or other obstruction is to be placed between the
relief valve and the tank. Do not connect tubing directly to
discharge drain unless a 6 in. (15cm) air gap is provided.
T o prevent bodily injury , hazard to life, or property damage,
the relief valve must be allowed to discharge water in
quantities should circumstances demand. If the discharge
pipe is not connected to a drain or other suitable means,
the water fl ow may cause property damage.

The temperature-pressure relief valve must be manually
operated at least once a year, (see Figure 17). Caution
should be taken to ensure that (1) no one is in front of or
around the outlet of the temperature-pressure relief valve
discharge line, and (2) the water manually discharged will
not cause any bodily injury or property damage because
the water may be extremely hot.

FIGURE 17

If after manually operating the valve, it fails to completely
reset and continues to release water, immediately close
the cold water inlet to the water heater, follow the draining
instructions, and replace the temperature-pressure relief
valve with a new one.

The Discharge Pipe:

• Shall not be smaller in size than the outlet pipe size
of the valve, or have any reducing couplings or other
restrictions.

• Shall not be plugged or blocked.

• Shall be of material listed for hot water distribution.

• Shall be installed so as to allow complete drainage of
both the temperature-pressure relief valve, and the
discharge pipe.

• Shall terminate a maximum of 6 in. (15cm) above a fl oor
drain or external to the building. In cold climates, it is
recommended that the discharge line be terminated at
an adequate drain inside the building.

• Shall not have any valve between the relief valve and
tank.

T&P Valve and Pipe Insulation (if supplied)
Remove insulation for T&P valve and pipe connections
from carton.

FIGURE 18

Fit pipe insulation over the incoming cold water line and
the hot water line. Make sure that the insulation is against
the top cover of the heater. Fit T&P valve insulation over
valve. Make sure that the insulation does not interfere with
the lever of the T&P valve.
Secure all insulation using tape.

20 www.statewaterheaters.com

GAS PIPING

Make sure gas supplied is same type listed on model
rating plate. The inlet gas pressure must not exceed 14
in. WC (3.5 kPa) for natural and propane gas (L.P.). The
minimum inlet gas pressure shown on rating plate is that
which will permit fi ring at rated input.

All gas piping must comply with local codes and ordinances
or with the National Fuel Gas Code (ANSI Z223.1/ NFP A-

54). Copper or brass tubing and fi ttings (except tin lined
copper tubing) should not be used.

If the gas control valve is subjected to pressures exceeding
1/2 psi (3.5 kPa), the damage to the gas control valve could
result in a fi re or explosion from leaking gas.

If the main gas line shut-off serving all gas appliances is
used, also turn “off” the gas at each appliance. Leave all
gas appliances shut “off” until the water heater installation
is complete.

Use pipe joint compound or Tefl on tape marked as being
resistant to the action of petroleum [Propane (L.P.)]
gases.

The appliance and its gas connection must be leak tested
before placing the appliance in operation.

The appliance and its individual shut-off valve must be
disconnected from the gas supply piping system during
any pressure testing of the system at test pressures in
excess of 1/2 psi (3.5 kPa).

It shall be isolated from the gas supply piping system
by closing its individual manual shut-off valve during
the pressure testing, the gas supply piping system at
test pressures equal to or less than 1/2 psi (3.5 kPa) is
considered isolated.

IMPORTANT : MAKE SURE THE GAS LINE IS PIPED WITH
HARD PIPE. AVOID FLEX LINE CONSTRUCTION FOR
GAS DUE TO POSSIBLE GAS FLOW PROBLEMS.

A gas line of suffi cient size must be run to the water heater.
Consult the current edition of National Fuel Gas Code
(ANSI Z223.1/NFP A 54) and your gas supplier concerning
pipe size.

There must be:

• A readily accessible manual shut off valve in the gas
supply line serving the water heater, and

• A drip leg (sediment trap) ahead of the gas control valve
to help prevent dirt and foreign materials from entering
the gas control valve.

• A fl exible gas connector or a ground joint union between
the shut off valve and control valve to permit servicing
of the unit.

The appliance and its gas connections must be leak tested
before placing the appliance in operation. Use a leak test
solution, not a match or open fl ame.

NOTE: An alternate location for the gas line entry is
possible. Drill a suitable hole centered on the crosshairs
on the left side panel.

SEDIMENT TRAPS

A sediment trap shall be installed as close to the gas inlet
of the water heater as practical at the time of water heater
installation. The sediment trap shall be either a tee fi tting
with a capped nipple in the bottom outlet or other device
recognized as an effective sediment trap.

Contaminants in the gas lines may cause improper
operation of the gas control valve that may result in fi re
or explosion. Before attaching the gas line be sure that all
gas pipe is clean on the inside. To trap any dirt or foreign
material in the gas supply line, a drip leg (sometimes called

www.statewaterheaters.com 21

a sediment trap) must be incorporated in the piping. The
drip leg must be readily accessible. Install in accordance
with the “Gas Piping” section. Refer to the current edition
of the National Fuel Gas Code (ANSI Z223.1/NFPA 54).

GAS LINE PURGING

Air may be present in the gas lines and could prevent
the burner from lighting on initial start-up. The gas lines
should be purged of air by a qualifi ed service technician
after installation of the gas piping system.

HIGH ALTITUDE INSTALLATIONS

WARNING

Breathing Hazard - Carbon Monoxide Gas

• Special consideration must be taken
with installations above 11,000' (3,352m).

• Please contact an AO Smith qualified
service agent to obtain proper setup and
instructions before lighting.

• Failure to implement the proper setup
will result in improper and inefficient
operation of the appliance resulting in
production of increased levels of carbon
monoxide gas in excess of the safe
limits which could result in serious
personal injury or death.

Breathing carbon monoxide can cause brain damage or death.

Always read and understand instruction manual.

The heater is set at the factory to operate at altitudes from
sea level to 3,500 ft. (1,067m). Accessory kits are available
to allow the heater to operate at altitudes higher than 3,500
ft. (1,067m). These accessory kits are listed in the table
below. Instructions for installing these accessories are
included in the kits.

Altitude ft (m) Kit #

3,501 - 6,500 (1,067 -1,981) 9007439005

6,501 - 8,500 (1,981 - 2,591) 9007440005

8,501 - 11,000 (2,591 - 3,352) 9007441005

FLOODING/FREEZING

If this water heater has been exposed to flooding,
freezing, fi re or any unusual condition, do not put it into
operation until it has been inspected and approved by a
qualifi ed service technician. These conditions can result
in unseen internal damage and are not subject to warranty
coverage.

FILLING THE WATER HEATER

Never use this water heater unless it is completely full of
water. To prevent damage to the tank, the tank must be
fi lled with water. Open the nearest hot water faucet to allow
air to escape. Water must fl ow from the hot water faucet
before turning “ON” gas to the water heater.
To fi ll the water heater with water:

Close the water heater drain valve by turning the

1.
handle to the right (clockwise). The drain valve is on
the lower front of the water heater.
Open the cold water supply valve to the water heater tank.

2.

NOTE: The cold water supply valve must be left
open when the water heater is in use.

To insure complete fi lling of the tank, allow air to exit

3.
by opening the nearest hot water faucet. Allow water
to run until a constant fl ow is obtained. This will let air
out of the water heater and the piping.
Check all water piping and connections for leaks.

4.
Repair as needed.

VENTING

Rated inputs are suitable up to 11,000 ft. (3,352m)
elevation. Consult the factory for installation at altitudes
over 11,000 ft. (3,352m).
WARNING: THIS HIGH EFFICIENCY WATER HEATER
IS CERTIFIED FOR USE AT AN ALTITUDE OF 11,000
Ft. (3,352 METERS). HOWEVER, FOR USE AT
ALTITUDES OVER 3,500 Ft. (1,067m) THE PCB MUST
BE CHANGED.
Some gas utility companies derate their gas for altitude,
making it unnecessary to modify the water heater for high
altitude installations. Call the local gas or utility company
to verify BTU content.

22 www.statewaterheaters.com

VENT PIPE TERMINATION

NOT RECOMMENDED:

STREET ELBOW NORMAL ELBOW

PREFERRED PRACTICE:

Instructions on proper installation through a sidewall are
provided in Figures 31.
Plan the vent system layout so that proper clearances are
maintained from plumbing and wiring.
Vent pipes serving power vented appliances are classifi ed
by building codes as “vent connectors”. Required
clearances from combustible materials must be provided in
accordance with information in this manual under FACTS
TO CONSIDER ABOUT LOCATION AND INSTALLING
THE WATER HEATER, and with the National Fuel Gas
Code and local codes.

6 in.

(15 cm) min.

BACK TO BACK ELBOWS

90° SHORT SWEEP ELBOW

(MORE RESTRICTIVE)

90° LONG SWEEP ELBOW

(LESS RESTRICTIVE)

FIGURE 19

VENT LENGTH LESS THAN OR

EQUAL TO 20 EQUIVALENT FEET

(6.1m) USE THIS SCREEN.

VENT LENGTH GREATER THAN 20

EQUIVALENT FEET (6.1m) USE THIS

SCREEN.

FIGURE 20

The fi rst step is to determine where the vent pipe will
terminate (see Figures 24, 29 & 31). The vent may
terminate through a sidewall as shown in Figure 24 or
through the roof as shown in Figure 29.

The vent system must terminate so that proper clearances
are maintained as cited in local codes or the current edition
of the National Fuel Gas Code, (ANSI Z223.1, 12.9.1
through 12.9.4).

PLANNING THE VENT SYSTEM

Plan the route of the vent system from the exhaust elbow
to the planned location of the vent terminal.

1. Layout total vent system to use a minimum of vent pipe
and elbows.

2. This water heater is capable of venting fl ue gases a
maximum distance equivalent to 50 ft. (15.2m) of 2 in.
pipe or 100 ft. (30.5m) of 3 in. pipe. The use of elbows
reduces the maximum distance (see Table 1).

NOTE: The lengths of pipe listed are exclusive of the

termination. The termination elbow, with an installed
screen, is required and uses the equivalent of 7 ft.
(2.1m) of vent pipe length. Therefore, the remainder of
the vent system must not exceed the lengths listed.

NOTE: Do NOT use Cellcore venting (PVC outer layer ,

foamcore-type material for middle layer, and then PVC
inside layer).

Number

of 90°

Elbows

Maximum vent

length for 2 in. pipe

ft. (m)

Short

Radius

Elbow

Long

Radius

Elbow

Maximum vent

length for 3 in. pipe

ft. (m)

Short

Radius

Elbow

Long

Radius

Elbow
1 43 (13.1) 45 (13.7) 93 (28.4) 95 (28.9)
2 36 (10.9) 40 (12.2) 86 (26.2) 90 (27.4)
3 29 (8.8) 35 (10.6) 79 (24.0) 85 (25.9)
4 22 (6.7) 30 (9.1) 72 (21.9) 80 (24.4)
5 15 (4.5) 25 (7.6) 65 (19.8) 75 (22.8)

TABLE 1

3. The exhaust elbow assembly comes with a straight
section of 2 in. pipe installed. To continue the vent
system, a rubber coupling must be attached. The
venting must extend 6 in. (15cm) vertically from the
top of the heater before installing an elbow.

If using 2 inch vent pipe:
Install the rubber coupling and gear clamps (supplied)

at the end of the section of vent pipe installed on the
heater. Continue building the vent system, or connect
the existing vent system to the coupling. The total
vent system must not exceed the lengths discussed
above, where each (short radius) elbow is equal to 7
equivalent feet (2.1m) of straight pipe. The elbow and
rodent screen supplied in the vent kit must be used as
the vent termination.

www.statewaterheaters.com 23

NOTE: VENT PIPE MUST BE SUPPORTED EVERY 4 ft. (1.2m). TO PREVENT VIBRA TION, USE
ISOLATION PADS WHEN ATTACHING STRAPS TO FLOOR JOISTS, WALLS OR CEILINGS.

TERMINATION

ELBOW

RODENT SCREEN

(INSTALL INTO

ELBOW)

GROUND LEVEL OR

MAXIMUM SNOW

LINE*

Example for calculating equivalent feet.

Section “A” . . . . 0.5 ft. . . (0.15m)

90° elbow . . . . . 7.0 ft. . . (2.13m)

Section B . . . . . 1.0 ft. . . (0.31m)

45° elbow . . . . . 4.0 ft. . . (1.21m)

Section C . . . . . 1.5 ft. . . (0.46m)

45° elbow . . . . . 4.0 ft. . . (1.21m)

Section D . . . . . 15.0 ft. . (4.57m)

Total Equivalent 33.0 ft. . (10.04m)
Based on this example use the (fully open) rodent
screen for vent length greater than 20 equivalent
ft. (6.1 equivalent metres).

FIGURE 21

If using 3 inch vent pipe:
Install the rubber reducing coupling (2 in. to 3 in.) and

gear clamps (supplied) at the end of the section of
vent pipe installed on the heater. Continue building
the vent system, or connect the existing vent system
to the coupling. The total system must not exceed
the equivalent pipe lengths discussed above where
each (long radius) elbow is equal to 5 ft. (1.5m) of 3
in. diameter straight vent pipe. The elbow and rodent
screen supplied in the vent kit must be used as the vent
termination.

NOTE: This unit can be vented with PVC pipe materials

(DWV ASTM-D2665; Schedule 40, 80, 120 ASTM­D1785; or SDR Series ASTM-D2241), CPVC pipe
materials (CPVC41 ASTM-D2846; Schedule 40, 80
ASTM-F441; or SDR Series ASTM-F442), ABS pipe
materials (Schedule 40 DWV ASTM-D2661). The
fittings, other than the TERMINATION should be
equivalent to PVC-DWV fi ttings meeting ASTM D-2665
(Use CPVC fi ttings, ASTM F-438 for CPVC pipe and
ABS fi ttings, ASTM D-2661/331 1 for ABS pipe). If CPVC
or ABS pipe and fi ttings are used, then proper cement
must be used for all joints, including joining the pipe to
T ermination (PVC Material). If local codes do not allow
the use of the PVC termination when a material other
than PVC is used for venting, then an equivalent fi tting
of that material may be substituted if the screen in the
PVC terminal is removed and inserted into the new
fi tting.

45°

ELBOW

STRAP

Vent piping must slope up
from heater to termination a
minimum of 1/8 in. (0.3cm)
rise per 4 ft. (1.2m) of vent
piping

90°

ELBOW

6 in.

(15cm)

MIN.

If the water heater is being installed as a replacement

for an existing power vented heater in pre-existing
venting, a thorough inspection of existing venting
system must be performed prior to any installation work.
Verify that correct material as detailed above has been
used, and that the minimum or maximum vent lengths
and terminal location as detailed in this manual have
been met. Carefully inspect the entire venting system
for any signs of cracks or fractures, particularly at joints
between elbows and other fi ttings and straight runs of
vent pipe. Check system for signs of sagging or other
stresses in joints as a result of misalignment of any
components in the system. If any of these conditions
are found, they must be corrected in accordance
with the venting instructions in this manual before
completing installation and putting the water heater
into service.

NOTE: (A.) For water heaters in locations with high

ambient temperatures (above 100°F (38°C)) it is
recommended that CPVC or ABS pipe and fi ttings be
used. (B.) A 22.5 degree elbow (2 in. vent pipe) or a 45
degree elbow (3 in. vent pipe) with an installed screen
VENT TERMINAL must be used in all cases.

4. There will be some installations where condensate will
be formed in the horizontal runs of the vent system.
This condensate will run into the condensate trap. The
water heater is shipped with a condensate tube that
attaches to the condensate trap. No other tee or fi tting
is required.

This water heater is supplied with a 45 degree

termination elbow that is a special fi tting that must be
used with the appliance.

PVC Materials should use ASTM D-2564 Grade

Cement; CPVC Materials should use ASTM F-493
Grade Cement and ABS Materials should use ASTM
D-2235 Grade Cement.

24 www.statewaterheaters.com

CONDENSATE

This water heater is a condensing unit and requires a drain
to be located in close proximity to allow the condensate
to drain safely. The condensate drains from the unit at
the exhaust tee located at the bottom of the unit (see
Figure 22). Condensate from this water heater is mildly
acidic. Please note that some local codes require that
condensate is treated by using a pH neutralizing fi lter
prior to disposal.

Caution must be used to ensure that the drain is free and
clear of debris and will not allow backfl ow through the
condensate tube. Consideration must be given to avoid
freezing of the condensate lines which could result in
excessive build up of condensate inside the water heater.
Waterproof heat tape may be required to prevent freezing
of the condensate lines. Please ensure that the outlet of
the condensate drain does not create a slippery condition
which could lead to personal injury.

To operate properly and prevent exhaust gases from
escaping through the condensate trap, the trap must
contain some water. Before being started for the fi rst time,
water must be added to the trap. Remove the condensate
tube (if installed) and add water to the trap through the
hole for the condensate tube until it fl ows from the hole.
(Re)install the condensate tube.

CONDENSATION WARNING:
THIS WATER HEATER IS A CONDENSING UNIT AND
REQUIRES A DRAIN TO BE LOCATED IN CLOSE
PROXIMITY TO ALLOW CONDENSATE TO DRAIN
SAFELY. THE CONDENSATE DRAINS FROM UNIT AT
THE EXHAUST ELBOW LOCATED AT BOTTOM OF
UNIT.

NOTE: IT IS IMPORTANT THAT THE CONDENSATE
TUBE NOT BE ELEV A TED ABOVE THE CONDENSA TE
TRAP OUTLET (SEE FIGURE 22). CONDENSATE
BUILD-UP WILL BLOCK THE EXHAUST OUTLET,
WHICH WILL CAUSE IMPROPER OPERATION. WITH
SOME INSTALLATIONS IT IS RECOMMEND TO
INSTALL A CONDENSATE PUMP.

NOTE: Barbed fi tting not required if hard piping is used

to drain condensate.

VENTING

EXHAUST
ELBOW

BARBED FITTING

CONDENSATE
TRAP

DRAIN PAN - ROUTE
TO SUITABLE DRAIN

CONDENSATE TUBE -

SLOPE TO SUITABLE DRAIN

NOTE: THE CONDENSATE TUBE
MUST BE BELOW EXHAUST ELBOW.

FIGURE 22

INSTALLATION OF VENT SYSTEM

Before beginning installation of piping system thoroughly
read the “Vent Pipe Preparation” section of this manual.

If you are installing your system so that it vents through
roof, please refer to the section titled “Installation Of
Vertical Vent System”.

Ensure the vent length is long enough that the outside air
will not cause the water heater to freeze.

VENT TERMINAL INSTALLATION, SIDEWALL

1. Install the vent terminal by using the cover plate as
a template to mark the hole for the vent pipe to pass
through the wall. BEWARE OF CONCEALED WIRING
AND PIPING INSIDE THE WALL.

2. If the Vent Terminal is being installed on the outside
of a fi nished wall, it may be easier to mark both the
inside and outside wall. Align the holes by drilling
a hole through the center of the template from the
inside through to the outside. The template can now
be positioned on the outside wall using the drilled hole
as a centering point for the template.

3. A) MASONRY SIDE WALLS

Chisel an opening approximately 1/2 in. (1.3cm)

larger than the marked circle.
B) WOODEN SIDE WALLS
Drill a pilot hole approximately 1/4 in. (0.64cm)

outside of the marked circle. This pilot hole is used

as a starting point for a saws-all or sabre saw blade.

Cut around the marked circle staying approximately

1/4 in. (0.64cm) outside of the line. (This will allow

the vent to easily slide through the opening. The

resulting gap will be covered up by the Vent T erminal

cover plate.) Repeat this step on inside wall if

necessary.

www.statewaterheaters.com 25

SEQUENCE OF INSTALLATIONS

Cut a length of PVC pipe about 3.5 in. (9cm) longer than
the wall thickness at the opening. Glue the vent terminal
to this section of pipe. Slide the wall plate over the pipe to
stop against the vent terminal. Place a bead of caulking
(not supplied) around the gap between the pipe and cover
plate. Apply enough to fi ll some of the gap between the
pipe and wall. Place some of the caulking on the back
of the plate to hold it against the wall after installation. If
the vent pipe is installed up to the wall, with a coupling
on the end against the wall opening, the pipe with the
vent terminal can be prepared for gluing before inserting
through the wall. Slide the pipe through the wall and insert
into the coupling on the other side of the wall, making
sure that the vent terminal ends up pointed in the correct
position (see Figure 23).

B. WOODEN SIDE WALLS Drill a pilot hole

approximately 1/4 in. (0.64cm) outside of the marked
circle. This pilot hole is used as a starting point for a
saws-all or sabre saw blade. Cut around the marked
circle staying approximately 1/4 in (0.64cm) outside
of the line. (This will allow the vent pipe to easily
slide through the opening. The resulting gap will be
covered by the vent terminal cover plates.) Repeat
this step on the inside wall if necessary.

2. Cut a length of 3 in. PVC pipe about 3.5 in. (9cm) longer
than the wall thickness at the opening.

3. Glue the intake vent terminal to the section of the
pipe.

4. Slide the wall plate over pipe to stop against intake vent
terminal.

5. Place a bead of caulking (not supplied) around the
gap between the pipe and the wall. Place some of the
caulking on the back of the plate to hold it against the
wall after installation.

6. If the vent pipe is installed up to the wall, with a coupling
on the end against the wall opening, the pipe with
the vent terminal can be prepared for gluing before
inserting through the wall. Slide the pipe through the
wall and insert into coupling on the other side of the
wall, making sure that the vent terminal ends up pointed
in the correct position (see Figure 24).

FIGURE 23

INSTALLATION SEQUENCE

For installations in the City of Los Angeles, California
Category IV PVC Pipe such as that manufactured by
Brownline Pipe Company, must be used as vent pipe
material.

CAUTION

Vent terminals supplied with heater must be used.

NOTE: BEFORE BEGINNING INSTALLATION OF ANY
VENT PIPE READ THE VENT PIPE MANUF ACTURER’S
INSTALLATION INSTRUCTIONS.

1. After the points of termination have been determined,
use the cover plates as templates to mark the holes for
the vent pipes to be inserted through the wall. BEWARE
OF CONCEALED WIRING AND PIPING INSIDE OF
WALL. If the vent terminals are being installed on the
outside of a fi nished wall, it may be easier to mark both
the inside and outside wall. Align the holes by drilling
a hole through the center of the template from the
inside through to the outside. The template can now
be positioned on the outside wall using the drilled holes
as a centering point for the template.

FIGURE 24

A. MASONRY SIDE WALLS Chisel an opening

approximately 1/2 in. (1.3cm) larger than the marked
circle.

26 www.statewaterheaters.com

6 in. (15 cm)

MIN. LENGTH

ATTACH 45°

TERMINATION

ELBOW

VENT PIPING TO BE

RODENT
SCREEN

12 in.
(30 cm) min.

* WHERE SNOW COVER IS NORMAL DURING WINTER, ENSURE SUFFICIENT
VENT CLEARANCE TO PREVENT BLOCKAGE OR ICE BUILDUP.

(INSTALL

INTO

ELBOW)

GROUND

LEVEL*

SEALANT

SLOPED (DOWN)
TOWARD HEATER
TO PREVENT WATER
FROM COLLECTING.

SEALANT

FIGURE 25

INSTALLATION OF VENT SYSTEM, SIDEWALL

With the route of the venting system and selection of
materials completed, as discussed in the section of this
manual titled “Planning The V ent System”, the through the
wall vent terminal in place and the fi rst section of piping,
up to fi rst elbow, installed at the rubber coupling, it is time
to complete the installation of the venting system for the
sidewall installation.

ATTACH 45°

TERMINATION

ELBOW

RODENT
SCREEN
(INSTALL

INTO

ELBOW)

12 in.

(30 cm) min.

* WHERE SNOW COVER IS NORMAL DURING WINTER,
ENSURE SUFFICIENT VENT CLEARANCE TO PREVENT
BLOCKAGE OR ICE BUILDUP.

VENT

RISER

GROUND

LEVEL*

BRACKET

SEALANT

EQUIVALENT

VENT LENGTH

MEASURED
FROM THIS

POSITION

SEALANT

VENT
PIPING TO
BE SLOPED
(DOWN)
TOWARD
HEATER TO
PREVENT
WATER FROM
COLLECTING.

FIGURE 27

Before completing the installation of the venting system
be sure to read the sections of this manual discussing the
proper method of cutting and cementing PVC pipe and
fi ttings in the “Vent Pipe Preparation” section.

It is recommended that the completion of the venting
system start at the rubber coupling and run to the coupling
on the inside wall of the vent terminal (see Figure 23).

The vent system piping should be supported every
5 ft. (1.5m) of vertical run and every 3 ft. (91cm) of
horizontal run. All piping and fi ttings must be joined by
the proper procedures as described under: VENT PIPE
PREPARATION.

INSTALLATION OF VERTICAL VENT SYSTEM

A proper fl ashing or “BOOT” should be used to seal the
pipe where it exits the roof. The total vent system should
not exceed the equivalent feet of pipe as listed in Table

1.
Provide support for all pipe protruding through the roof. All

piping should be properly secured. The vent system piping
should be supported every 5 ft. (1.5m) of vertical run and
every 3 ft. (91cm) of horizontal run. All piping and fi ttings
must be joined by the proper procedures as described
under: VENT PIPE PREPARATION.

FIGURE 26

www.statewaterheaters.com 27

FIGURE 28

3 in. (7.6cm)

MIN. LENGTH

A VENT USED IN A SPECIAL
VENTING SYSTEM WITH POSITIVE
VENT PRESSURE AND PASSING
THROUGH A ROOF SHALL
EXTEND AT LEAST 450mm (18
in.) ABOVE THE HIGHEST POINT
WHERE IT PASSES THROUGH
THE ROOF SURFACE AND ANY
OTHER OBSTRUCTION WITHIN
A HORIZONTAL DISTANCE OF
450mm (18 in.). A VERTICAL

VENTING SYSTEM MUST BE
SUPPORTED EVERY 1.5m (5 ft.).

18 in.

(45cm)

TERMINATION

MAY BE 45°

ELBOW OR A

“T” ELBOW

RODENT
SCREEN
(INSTALL

INTO

ELBOW)

ROOF

LINE

VENT PIPE PREPARATION

1. INITIAL PREPARATION.
A. Make sure the solvent cement you are planning to

use is designed for the specifi c application you are
attempting.

B. Know the physical and chemical characteristics and

limitations of the PVC and CPVC piping materials
that you are about to use.

C. Know the reputation of your manufacturer and their

products.

D. Know your own qualifications or those of your

contractor. The solvent welding technique of joining
PVC and CPVC pipe is a specialized skill just as any
other pipe fi tting technique.

E. Closely supervise the installation and inspect the

fi nished job before start-up.

F. Contact the manufacturer, supplier, or competent

consulting agency if you have any questions about
the application or installation of PVC and CPVC
pipe.

G. Take the time and effort to do a professional job.

Shortcuts will only cause you problems and delays
in start-up. By far, the majority of failures in PVC and
CPVC systems are the result of shortcuts and/or
improper joining techniques.

2. SELECTION OF MATERIALS.

• Cutting Device - Saw or Pipe Cutter.

• Deburring Tool, Knife, File, or Beveling Machine (2
in. and above).

• Brush - Pure Bristle.

• Rag - Cotton (Not Synthetic).

• Primer and Cleaner.

• Solvent Cement - PVC for PVC Components and
CPVC for CPVC Components.

• Containers - Metal or Glass to hold Primer and
Cement. Select the type of PVC or CPVC materials
to be used on the basis of their application with
respect to chemical resistance, pressure rating,
temperature characteristics, etc.

• Insertion T ool - Helpful for larger diameter pipe and
fi ttings 6 in. (15cm) and above.

FIGURE 29

IMPORTANT
The vent system must terminate so that proper clearances
are maintained as cited in local codes or the current
edition of the National Fuel Gas Code (ANSI Z223.1) and
as listed below:

1. Vent Termination must extend a minimum of 18
in. (46cm) above roof or 18 in. (46cm) above the
anticipated snow level to prevent blockage of the vent
termination, as shown in Figures 28 and 29.

28 www.statewaterheaters.com

PRIMER
It is recommended that Tetrahydrofuran (THF) be used
to prepare the surfaces of pipe and fi ttings for solvent
welding. Do not use water, rags, gasoline or any other
substitutes for cleaning PVC or CPVC surfaces. A chemical
cleaner such as MEK may be used.

CEMENT
The cement should be a bodied cement of approximately
500 to 1600 centipoise viscosity containing 10-20% (by
weight) virgin PVC material solvated with tetrahydrofuran
(THF). Small quantities of dimethyl formamide (DMF)
may be included to act as a retarding agent to extend
curing time. Select the proper cement; Schedule 40
cement should be used for Schedule 40 pipe. Never use
all-purpose cements, commercial glues and adhesives or
ABS cement to join PVC or CPVC pipe and fi ttings.

*USE ONLY NATURAL BRISTLE

3. MAKING THE JOINT.
A. Cutting

Pipe must be squarely cut to allow for the proper

interfacing of the pipe end and the fi tting socket
bottom. This can be accomplished with a miter box
saw or wheel type cutter Wheel type cutters are not
generally recommended for larger diameters since
they tend to fl are the corner of the pipe end. If this
type of cutter is used, the fl are on the end must be
completely removed.

NOTE: Power saws should be specifi cally designed to
cut plastic pipe.

STEP A

B. Deburring
Use a knife, plastic pipe deburring tool, or fi le to

remove burrs from the end of small diameter pipe.
Be sure to remove all burrs from around the inside
as well as the outside of the pipe. A slight chamfer
(bevel) of about 10°-15° should be added to the end
to permit easier insertion of the pipe into the end of
the fi tting. Failure to chamfer the edge of the pipe
may remove cement from the fi tting socket, causing
the joint to leak.

APPLICATORS
Select a suitable pure bristle type paint brush. Use a proper
width brush or roller to apply the primer and cement (see
chart below). Speedy application of cement is important
due to its fast drying characteristics. IMPORT ANT NOTE:
A dauber type applicator should only be used on pipe sizes
2 in. and below. For larger diameter pipe, a brush or roller
must be used.

RECOMMENDED BRUSH* SIZE FOR PRIMER AND

CEMENT APPLICA TIONS

Nominal Pipe (IPS) Size Brush Width

2 1.5 in. (3.8cm)
3 1.5”-2.5 in. (3.8cm -

C. Test dry fi t of the joint
Tapered fitting sockets are designed so that

an interfaced fi t should occur when the pipe is
inserted about 1/3 to 2/3 of the way into the socket.
Occasionally, when pipe fi tting dimensions are at
the tolerance extremes, it will be possible to fully
insert dry pipe to the bottom of the fi tting socket.
When this happens, a suffi cient quantity of cement
must be applied to the joint to fi ll the gap between
the pipe and fi tting. The gap must be fi lled to obtain
a strong, leak-free joint.

STEP B

6.4cm)

www.statewaterheaters.com 29

D. Inspection, cleaning, priming
Visually inspect the inside of the pipe and fi tting

sockets and remove all dirt, grease or moisture
with a clean dry rag. If wiping fails to clean the
surfaces, a chemical cleaner must be used. Check
for possible damage such as splits or cracks and

replace if necessary.
Depth-of-entry
Marking the depth of entry is a way to check if the

pipe has reached the bottom of the fi tting socket

in Step F. Measure the fi tting depth and mark this

distance on the pipe O.D. You may want to add

several inches to the distance and make a second

mark as the primer and cement will most likely

destroy your fi rst one.
Apply primer to the surface of the pipe and fi tting

socket with a natural bristle brush. This process

softens and prepares the PVC or CPVC for the

solvent cementing step. Move quickly and without

hesitation to the cementing procedure while the

surfaces are still wet with primer.

Remove all excess cement from around the pipe

and fi tting with a dry cotton rag. This must be done
while the cement is still soft.

The joint should not be disturbed immediately after

the cementing procedure, and suffi cient time should
be allowed for proper curing of the joint. Exact drying
time is diffi cult to predict because it depends on
variables such as temperature, humidity and cement
integrity. For more specifi c information, you should
contact your solvent cement manufacturer.

STEP G

E. Application of solvent cement

• Apply the solvent cement evenly and quickly around

the outside of the pipe at a width a little greater than

the depth of the fi tting socket.

• Apply a light coat of cement evenly around the inside

of the fi tting socket. Avoid puddling.

• Apply a second coat of cement to the pipe end.

STEP E

F. Joint assembly
Working quickly , insert the pipe into the fi tting socket

bottom and give the pipe or fi tting a 1/4 turn to evenly

distribute the cement. Do not continue to rotate the

pipe after it has hit the bottom of the fi tting socket.

A good joint will have suffi cient cement to make a

bead all the way around the outside of the fi tting hub.

The fi tting will have a tendency to slide back while

the cement is still wet so hold the joint together for

about 15 seconds.

CONNECTION TO VENT PIPE

The vent system connects to the vent pipe with and elbow
or rubber coupling. This coupling includes gear clamps.
These connections must be properly seated and tightened
to prevent the leakage of fl ue gases into the installation
area.

With 2 in. venting the straight rubber adapter is used for the
connection to the vent pipe. With 3 in. venting a transition
adapter is required to change from the 2 in. vent pipe to
the 3 in. vent size.

Clean and lightly sand the end of the vent piping that will
connect to the rubber coupling.

Loosen the upper clamp on the rubber adapter and insert
the sanded end of the vent pipe and tighten the gear
clamp.

NOTE: Do not glue or seal in the rubber coupling. Check
the venting system to ensure that there is no stress on the
connection or the vent pipe which will create a twisting or
bending.

UPPER GEAR

CLAMP

LOWER

GEAR CLAMP

RUBBER COUPLING/

ADAPTER (2”)

RUBBER ADAPTER (2 in.to

3”)

FIGURE 30

STEP F

G. Cleanup and joint movement

30 www.statewaterheaters.com

U.S. POWER VENT

VENT HOOD(S) MAY BE

WARNING

EXTREMELY HOT

DURING OPERATION.

FIGURE 31

CAUTION

TO PREVENT EXHAUSTING PRODUCTS FROM CIRCULATING TO THE AIR INTAKE IN
WINDY/COLD AREAS, THE MAXIMUM PRACTICAL DISTANCE BETWEEN THESE TWO

TERMINALS IS RECOMMENDED.

www.statewaterheaters.com 31

ELECTRICAL CONNECTIONS

The water heater must be connected to a properly
grounded electrical branch circuit. A dedicated circuit is
preferred. Do not use a GFI outlet.

Refer to the rating plate attached to the water heater to
determine the electrical requirements for the heater. Ensure
the circuit provided is correct for these requirements.

Important: Do not use an extension cord to connect the
water heater to an electrical outlet.

Important: The electrical controls used inside the gas
control of this water heater are polarity sensitive. Ensure
the electrical supply is connected correctly in the receptacle
box. Failure to connect correctly will prevent the unit from
functioning properly.

To put the heater into service after a successful
calibration:

Unplug the power cord from the 120Vac/60Hz outlet

1.
Open (plastic) front door of the heater and remove the

2.
cover of the heat engine. The DIP switches are located
on the PCB which is mounted on the right-hand side
of the heat engine.
Set DIP switch 4 in the normal (OFF or “up”) position

3.
(see Figure 33a).
Reinstall the front cover of the heat engine, close and

4.
latch the front door of the heater.
Plug the power cord into the 120Vac/60Hz outlet.

5.
Press the Standby Button to turn on the heater and

6.
start the unit.

When all the water, gas and venting connections have
been correctly made, fi ll the tank as directed in the section
“FILLING THE WATER HEATER”.

When the tank has been fi lled, connect the electrical power
and proceed with starting the water heater as directed in
the “CALIBRATION” section.

CALIBRATION

The water heater must be calibrated as follows before
being put into service. The Calibration Procedure
examines and measures certain details of your installation
and automatically sets some control parameters. Before
starting the Calibration Procedure, the heater must be
properly installed and connected to the water piping and
the vent system. Ensure all panels, covers and doors are
in place. To avoid a possible “end of call-for-heat” (and
consequent interruption of the Calibration Procedure), a
continuous water draw from the heater is recommended
during the calibration.

This procedure assumes that the heater is installed with
DIP switch 4 in the calibration (ON or “down”) position
(see Figure 33a).

To calibrate the heater:

Plug the power cord into a 120Vac/60Hz outlet.

1.

2.

Press the Standby Button to turn on the heater and
initiate the Calibration Procedure.

3.

The Calibration Procedure will last about 6 minutes. Do
not interrupt this procedure once it has started. After a
successful calibration the heater will go into standby
mode. During the calibration if the “call-for-heat” ends,
the calibration was not completed and the E36 error
message will be shown on the display. If this occurs,
unplug the power cord and repeat steps 1 and 2.

DIP Switch 4 in

normal mode
(“OFF”, “up”)

DIP Switch 4 in

calibration mode

(“ON”, “down”)

FIGURE 33a

The E36 “calibration error” occurs in the following
situations:

• Calibration switch (DIP switch 4) is in the calibrate (ON

or “down”) position and an “end call-for-heat” occurs
before the Calibration Procedure is fi nished.

• Calibration switch (DIP switch 4) is in the calibrate (ON

or “down”) position there is no “call-for-heat” within 6
minutes of turning on the power.

• Calibration switch (DIP switch 4) is in the calibrate (ON

or “down”) position and the unit is calibrated but the DIP
switch is not set to the normal (OFF or “up”) within 6
minutes after the Calibration Procedure is fi nished.

• Calibration switch (DIP switch 4) is in the normal (OFF

or “up”) position and the unit is not calibrated and 1
minute (or more) passes after turning on the power.

If an E36 error message is displayed:

Unplug the power cord from 120Vac/60Hz outlet.

1.
Open front door of the heater and remove the front

2.
cover of the heat engine.
Check that (or set) DIP switch 4 is in the calibrate (ON

3.
or “down”) position.
Generate a 5 minute (minimum) water draw from the

4.
heater.
Repeat the calibration procedure.

5.

NOTE: If changes are made to the vent system or the
heater is re-located, the Calibration Procedure must be
repeated.

32 www.statewaterheaters.com

DISPLAY PANEL

OPERATING INSTRUCTIONS

STANDBY LED

(GREEN)

STANDBY-ON/OFF

BUTTON

MODE BUTTON

MODE LEDs (3)

BURNER IN

OPERATION

FAULT INDICA T OR

FIGURE 33

Changing the Standby Status
When the Standby Button is pressed, the Status changes
to normal operation and all the LEDs on the display will
light up for a period of 1 second to verify operation. The
button can toggle the status between Normal operation
and Standby.

Key Lock
NOTE: This is a tamper resistant feature.
The Key Lock is considered “On” or “Off”:

• Key Lock is turned “On” after one minute without a key
press by the user.

• Key Lock can then be turned “Off” for one minute
by simultaneously pressing the “Up” Button and the
“Down” Button for three seconds.

When the keys are locked, the Temperature Set-point
cannot be increased and the Operating Mode cannot be
changed. The set-point may be decreased while the keys
are locked.

The On/Off Button is not affected by the Key Lock feature.
All other buttons are “locked” when the Key Lock is
“On”.
The “Key Lock” icon will be displayed if the water heater
is either in the lock or unlock condition. The Icon is
composed of 3 components, the base, a locked and an
unlocked arc.

TEMPERATURE

UNITS-OF-MEASURE

NUMERIC

DISPLAY

UP (HOTTER)

BUTTON

KEY LOCK

DOWN (COLDER)

BUTTON

Operating Modes
Operating modes are:
Boost (for peak demand), Energy Saver and Vacation.
Three LEDs are used to indicate the Operating Mode.
Vacation Mode: Yellow LED
Energy Saver Mode: Green LED
Boost Mode: Orange LED
The Operating Modes have the following characteristics:
Vacation mode:

• Fixed temperature setting of 90°F (32°C)

• Set-point Difference is 14°F (8°C)

• Tank Set-point Differential is 22°F (12°C)
Energy Saver mode:

• T emperature range from 100°F to 135°F (38° C to 57°C)
in increments of 1°F or 1°C

• Set-point Difference is 14°F (8°C)

• Tank Set-point Differential is 14°F (8°C)

Boost mode:

• Temperature ranges from 140°F to 158°F (60°C to
70°C) in increments of 1°F or 1°C

• Set-point Difference is 14°F (8°C)

• Tank Set-point Differential is 9°F (5°C)

Switching between operating modes is done by pressing
the “Mode” Button when the Key Lock is “Off”. When
a mode is active, the corresponding LED is turned on.
Pressing the “Mode” button will cycle between the three
possible modes of operation.

www.statewaterheaters.com 33

Numeric Display
Numeric information such as temperature set-point,
maintenance codes and error codes are displayed using
a large yellow LED display.

Up and Down Buttons
Two buttons (with “Up” and “Down” arrows) are used
for adjusting the data on the display. Other secondary
functions such as turning the Key Lock “Off”, are described
in other sections.

Temperature Set-point change
Two buttons (with “Up” and “Down” arrows) are used to
adjust the desired temperature set-point.

When the Temperature Set-point is displayed and the
Key Lock Is “Off”, pressing the Up Button will increase
the set-point and pressing the Down button will decrease
the set-point.
NOTE: The Temperature Set-point cannot be adjusted
beyond the limits of the current Mode selected.

Burner in Operation
When the burners are in operation and fl ame is detected
by the fl ame sensor, the fl ame symbol is illuminated.

Switching Between Units of Measure
Switching between temperature units of measure (°F/°C).
Two yellow LEDs will be used to light up the current unit
mode, °F or °C. T o switch units of measure, simultaneously
press the “Mode” button and the “Up” button.

Fault Indication
A red fault LED (lighting a large red exclamation point)
should be present on the display panel.

Maintenance mode
By simultaneously pressing the “Mode” and “down arrow”
buttons for 3 seconds the unit will allow access to the
maintenance mode.

34 www.statewaterheaters.com

WIRING DIAGRAM

120 Vac

Blower

Thermal Fuse

Thermal Fuse

BROWN

YELLOW

BLUE

RED

12 3 4

Power Transformer

RED

RED

1

2

J3

J2

Blower

BLUE

BLUE

BROWN

2

1

J4

XFMR Sec

BLACK

BLACK

BLACK

1

5

6

2

J7

3

3

BROWN

4

Power 120Vac

J16

XFMR Pr

(Transformer)

4

J15

Auxiliary Out/Igniter

J12

Gas Valves / ECO

J11

High Temp SW

GREEN

33

J13

78 9

GREEN

WHITE

22

2

Pump

56

4

2

1

Fuse

BLACK

WHITE

F1

1

Igniter

YELLOW
YELLOW

11

Pump

ORANGE

ORANGE

WHITE

WHITE

3

BLACK

BLUE

2

1

BLUE

GREY

BLACK

GREY

GREY

BROWN

YELLOW

GREEN

M

ECO

Obey local codes and electric utility requirements

when you install or service the water heater.

This appliance must be electrically grounded in

accordance with local codes or, in the absence of

local codes, with the National Code ANSI/NFPA

No 70 (current edition) and/or the CSA C22.1

electrical Code (current edition).

1st 2nd Prop

Gas Valves

Main

CAUTION: LABEL ALL WIRES PRIOR TO

DISCONNECTION WHEN SERVICING

CONTROLS. WIRING ERRORS CAN

CAUSE IMPROPER AND DANGEROUS

OPERATION. VERIFY PROPER OPERATION

AFTER SERVICING.

HTS

J6

Programing

1

(Micro Controller)

MCU

SW1

Setting

GREY

GREY

Up

Celsius

Farenheit

Down

Lockout

!

123

BLACK

BLUE

BLUE

UIM

On/Off

Normal

Boost

Economy

Flame

Mode

BLUE

J1

J5

Flame

Water Valve

Water Flow

987

6

1

3

4

2

2

UIM

J10

Thermistors

J8

4

10

1

5

J9

RS 485

6

5

3

2

BLUE

1

BLACK

BLACK

456

123

456

BLACK

BLUE

1

Flame Sense Rod

RED

RED

BROWN

BROWN

RED

BLACK

BLUE

YELLOW

BLACK

WHITE

RED

BROWN

YELLOW

M

Water Valve

Water Flow Sensor

Thermistors

Inlet

Tank Thermistor

Outlet

FIGURE 34

www.statewaterheaters.com 35

LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

BEFORE LIGHTING: ENTIRE SYSTEM MUST BE FILLED WITH WATER AND AIR PURGED FROM ALL LINES

A. This appliance does not have a pilot. It is equipped with

an ignition device which automatically lights the burner.
Do NOT try to light the burner by hand.

B. BEFORE OPERATING smell all around the appliance

area for gas. Be sure to smell next to the floor because
some gas is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone
in your building.

• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.

• If you cannot reach your gas supplier, call the fire
department.

C. Do not use this appliance if any part has been under

water. Immediately contact a qualified installer or
service agency to replace a flooded water heater. Do
not attempt to repair the unit! It must be replaced!

OPERATING INSTRUCTIONS

FLAMMABLE

1. STOP! Read the safety information above on
this label.

2. Ensure tank is filled with water and the gas line is

connected.

3. This appliance is equipped with a device which

automatically lights the burner. DO NOT TRY TO LIGHT
THE BURNER BY HAND.

4. Wait five (5) minutes to clear out any gas. If you smell

gas, STOP! Follow “B” in the safety
information above on this label. If you don’t
smell gas:

5. Turn on all electrical power to the appliance.

TO TURN OFF GAS TO APPLIANCE

1. Set the thermostat to the lowest setting.

2. Set the ON/OFF switch on the control panel to the “OFF”
position.

6. If the green light above the stand-by button is flashing,
press the stand-by button. If the green light is turned off
then the water heater will automatically light the burners.

7. Set the display to the desired setting. CAUTION: Hotter
water increases the risk of scald injury. Consult the
instruction manual before changing temperature.

8. If the appliance will not operate, follow the instructions
“TO TURN OFF GAS TO APPLIANCE” and call your
technician or gas supplier.

DANGER:

DANGER:

risk of scald injury. Consult the instruction
manual before changing temperature.

3. Turn off all electrical power to the appliance if service is

to be performed.

Hotter water increases the

36 www.statewaterheaters.com

HEAT CYCLE DEFINITIONS

STATE DESCRIPTION

Pre-purge If the heat engine initial call-for-heat is successful (all checks are passed), the combustion fan

is energized. The fan is started at a high speed for several seconds and the system verifi es the
fan speed. Input signals (from other parts of the water heater) are verifi ed before completion of
pre-purge including fan current verifi cation. If one of the checks fails then the unit moves into
the post-purge mode followed by the hard lockout mode and the appropriate error is displayed
(see Error Code List and Clear-out Procedure).

Inter-Purge If the fl ame presence is detected the control delays a pre-determined amount of time keeping

the spark igniter energized. If fl ame presence is not detected within 5 seconds from the
moment the gas was allowed in the combustion chamber (three ignition trials) then the control
will initiate an ignition re-try for two more times. If fl ame presence cannot be verifi ed within
the given timing and after the ignitions’ re-try (if applicable), the system enters the post-purge
mode and the gas fl ow is turned off.

Post-Purge The heat engine gas valve is now turned off and the fan speed is changed to high speed for

a predetermined time followed by a change of fan speed to a low value for the remaining
duration of the post purge mode. The control will also verify that the proper conditions are
maintained and there is no fl ame current sensed from the fl ame rod. If during the fi rst stage
of the post-purge mode (high speed fan operation) conditions for a new call for heat are met
then the system will allow the state change to “Initial call for heat” only after the fi rst stage of
the post-purge mode is complete.

Standby Mode After successful completion of post-purge, the fan is turned off and the control will wait until

the determined conditions for a call for heat are met. In standby mode the unit continually
monitors the input and output conditions and if abnormal conditions are detected the unit will
enter in a lockout mode. If a call for heat is required and all checks are passed, the control
will return to the initial call for heat state.

Lockout mode This is a non-operational mode following the detection of an error in the system. In this stage

the system displays an error message and continuously monitors input and output parameters.
The system can move from this state into the stand-by mode only if the error is cleared (typical
values for input and output parameters are recorded).

Proven Ignition Once the power is turned on, the self-inspection is getting a normal status, water is turned

on and fan’s current is normal then the ignition process will start for 5 seconds. If ignition is
successful, the heater will go to normal combustion state and the ignition sparking will stop
after 3 seconds. If ignition fails, the control will attempt to cycle through the heating stage
three times and then attempt to re-ignite the gas. If ignition cannot be achieved, the control
will end ignition attempts and prevent any more heating cycles, close the gas valve, turn the
blower on, and display the E28 error message to the user.

TABLE 2

www.statewaterheaters.com 37

TEMPERATURE REGULATION

FIGURE 35

It is recommended that lower water temperatures be used
to avoid the risk of scalding. It is further recommended,
in all cases, that the water temperatures be set for the
lowest temperature which satisfi es your hot water needs.
This will also provide the most energy effi cient operation
of the water heater.

THIS WATER HEATER IS EQUIPPED WITH AN
ADJUSTABLE THERMOSTAT TO CONTROL WATER
TEMPERATURE. HOT WATER TEMPERATURES
REQUIRED FOR AUTOMATIC DISHWASHER AND
LAUNDRY USE CAN CAUSE SCALD BURNS RESUL TING
IN SERIOUS PERSONAL INJURY AND/OR DEATH.
THE TEMPERATURE AT WHICH INJURY OCCURS
VARIES WITH THE PERSON’S AGE AND THE TIME
OF THE EXPOSURE. THE SLOWER RESPONSE
TIME OF CHILDREN, AGED OR DISABLED PERSONS
INCREASES THE HAZARDS TO THEM. NEVER ALLOW
SMALL CHILDREN TO USE A HOT WATER TAP, OR
TO DRAW THEIR OWN BATH WATER. NEVER LEAVE
A CHILD OR DISABLED PERSON UNATTENDED IN A
BATHTUB OR SHOWER.

THE WATER HEATER SHOULD BE LOCATED IN AN
AREA WHERE THE GENERAL PUBLIC DOES NOT
HA VE ACCESS TO SET TEMPERATURES.

SETTING THE WATER HEATER TEMPERATURE
AT 120°F (49°C) WILL REDUCE THE RISK OF
SCALDS. Some states require settings at specifi c lower
temperatures.
The water temperature is controlled using the T emperature
Control on the Display at the front of the unit (see Figure

3). This control utilizes a temperature probe to determine
the tank temperature. The primary temperature probe is
located at the top of the tank.

HOT WA TER CAN SCALD: W ater heaters are intended to
produce hot water. Water heated to a temperature which
will satisfy space heating, clothes washing, dish washing,
and other sanitizing needs can scald and permanently
injure you upon contact. Some people are more likely to
be permanently injured by hot water than others. These
include the elderly, children, the infi rm, or physically/
mentally handicapped. If anyone using hot water from this
heater fi ts into one of these groups or if there is a local code
or state law requiring a certain temperature water at the
hot water tap, then you must take special precautions. In
addition to using the lowest possible temperature setting
that satisfi es your hot water needs, a means such as a
mixing valve, should be used at the hot water taps used
by these people or at the water heater. Mixing valves are
available at plumbing supply or hardware stores (see
Figure 3). Follow manufacturer’s instructions for installation
of the valves. Before changing the factory setting on the
thermostat, read the “Temperature Regulation” section in
this manual.

Never allow small children to use a hot water tap, or to draw
their own bath water. Never leave a child or handicapped
person unattended in a bathtub or shower.

The temperature may be adjusted from 90°F (32°C) to
158°F (70°C). The thermostat was adjusted to 105°F
(43°C) before the heater was shipped from the factory. It
is recommended that lower water temperature be used
to avoid the risk of scalding. It is further recommended, in
all cases, that the water temperature be set for the lowest
temperature which satisfi es your hot water needs. This
will also provide the most energy effi cient operation of the
water heater and minimize scale formation.

V alves for reducing the point-of-use temperature by mixing
cold and hot water are available (see Figure 2). Also
available are inexpensive devices that attach to faucets to
limit hot water temperatures. Contact a licensed plumber
or the local plumbing authority.

The table below shows the approximate time-to-burn
relationship for normal adult skin. Short repeated heating
cycles caused by small hot water uses can cause
temperatures at the point of use to exceed the thermostat
setting by up to 20°F (1 1°C). If you experience this type of
use, you should consider using lower temperature settings
to reduce scald hazards.

The water heater should be located in an area where
the general public does not have access. If a suitable
area is not available, a cover should be installed over the
thermostat to prevent tampering. The water temperature
setting was factory set at the lowest temperature;

38 www.statewaterheaters.com

Time for

Permanent Burns

2nd & 3rd Degree

(Most Severe

Burns)

Water

Temperature

Time for 1st

Degree Burn

(Less Severe

Burns)

110°F (44°C) (normal shower

temp.)
116°F (47°C) (pain threshold)
116°F (47°C) 35 minutes 45 minutes

122°F (50°C) 1 minute 5 minutes
131°F (55°C) 5 seconds 25 seconds
140°F (60°C) 2 seconds 5 seconds
149°F (65°C) 1 second 2 seconds
154°F (68°C) instantaneous 1 second

(U.S. Government Memorandum, C.P.S.C., Peter L.
Armstrong, Sept. 15,1978)

TABLE 3

Setting Desired Temperatures

Set the key lock to the “Off” position

1.
Select the desired mode button (vacation, energy

2.
saver or boost)
Using the arrow buttons select the desired

3.
temperature

Key Lock
NOTE: This is a tamper resistant feature.
The Key Lock is considered “On” or “Off”:

• Key Lock is turned “On” one minute after the unit has

been plugged in.

• Key Lock can then be turned “Off” for one minute

by simultaneously pressing the “Up” Button and the
“Down” Button for three seconds.

When the keys are locked, the Temperature Set-point
cannot be increased or decreased, and the Operating
Mode cannot be changed.
The On/Off Button is not affected by the Key Lock feature.
All other buttons are “locked” when the Key Lock is
“On”.
A lock or unlock LED icon will display the condition. The
Icon will be composed of 3 components, the base, a locked
and an unlocked arc.

Operating Mode Selection
Operation modes are: Boost (peak demand), Energy Saver
and Vacation.

Initial conditions after starting-up the control is determined
by evaluation of the stored set-point.
Vacation Mode is selected if the Temperature Set-point
value is less than 100°F (38°C). Boost Mode is selected if
the T emperature Set-point value is greater than or equal to
140°F (60°C). Energy Saver Mode is selected for all other
Temperature set-point values.

Three LED’s are used to indicate the Operating Mode
Selection
Vacation Mode: Yellow LED
Energy Saver Mode: Green LED
Boost Mode: Orange LED

The Operating Modes have the following characteristics:
Vacation mode:

• Fixed temperature setting of 90°F (32°C)
Energy Saver mode:

• T emperature range from 100°F to 135°F (38° C to 57°C)
in increments of 1°F or 1°C

Boost mode:

• T emperature range from 140°F to 158°F (60° C to 70°C)
in increments of 1°F or 1°C

Switching between operation modes is done by pressing
the “Mode” Button when the Key Lock is “Off”. When
a mode is active, the corresponding LED is turned on.
Pressing the “Mode” button will cycle between the three
possible modes of operation.

Each time the “Mode” Button is changed by the user,
the controller display is to respond with the following
actions:

The Temperature Set-point changes to the lowest

1.

temperature for the respective mode (e.g. 100°F
(38°C) for “Energy Saver” and 140°F (60°C) for “Boost”
mode) and is communicated to the master device.
The LED corresponding to the new mode is turned

2.

on.

UNIQUE HYBRID FEATURES

Temperature Measurement

Temperature Probes

The water heater has support for three independent
temperature probes:

1. Water Inlet Temperature Probe

The water inlet temperature probe contains a

thermistor and measures the temperature of the
water entering the heat engine enclosure.

2. Water Outlet Temperature Probe

The water outlet temperature probe contains a

thermistor and measures the temperature of the
water leaving the heat engine enclosure. This supply
of (hot) water is delivered to the top of the storage
tank in close proximity to the outlet fi tting.

3. Tank Temperature Probe

The tank probe contains a thermistor and measures

the temperature of the water in the storage tank at
a specifi c location between the top and the bottom
of the tank.

www.statewaterheaters.com 39

Water Circulation Pump
A circulation pump is integrated into the heat engine for
the Hybrid application. The pump serves to push water
through the heat engine at a rate that supports optimum
recovery time and maximum heat output.
The control provides 120V ac, 60Hz line power to the pump
to enable operation.

Water Flow Measurement

1. Water Flow Sensor
The Water Flow Sensor uses a sensor for the

detection of the water fl ow. When water fl ows, the
sensor rotates and a transistor is switched on and
off, producing a pulsing signal with a frequency
related to fl ow rate.

2. Water Flow Detection
Flow detection is an on/off indication of whether

there is suffi cient fl ow through the heat exchanger
for normal heating.

3. If the water is less than 0.58 gal/min (2.2 l/min) the
unit stops and will start again when the fl ow is above

0.78 gal/min (2.7 l/min).

Water Flow Restriction Valve
A motorized valve is placed in series with the circulation
pump and the heat exchanger of the heat engine. This
valve serves to limit the amount of fl ow through the heat
engine such that a variable rate of fl ow can be achieved
from the fi xed-speed pump.

Gas Delivery Safety String
The release of gas into the combustion chamber is of
critical importance to the safe operation of the heater.
The control is a combination of hardware and software
that measure and ensure the gas is released only when
appropriate for combustion. The term “safety string” applies
to those devices or components that directly control the
power applied to the gas valves as well as the gas valves
themselves. The components are:

• main gas valve solenoid,

• stage 1 and 2 gas valve solenoids,

• exhaust vent high temperature switch,

• energy cut out (ECO) temperature switch.

The power for the main gas valve is to be routed through
the Exhaust Vent High Temperature Switch causing the
main gas valve to be de-energized immediately when the
switch opens.
The status of the Exhaust Vent High Temperature switch
should be continually monitored by the controller. If an
open switch is detected, the control should declare a
fault and respond according to the fault. The fault is a
continuous lockout.

Energy Cut Out (ECO) Temperature Switch
The heat exchanger of the heat engine is equipped with a
surface-mounted bimetallic switch which opens when the
water temperature exceeds the safe operating temperature
for the water heater.

• Opening Temperature is 185°F +/-9°F (85°C +/-5°C)

• Closing Temperature is 149°F +/-6°F (65°C +/-3°C)
The power from the main gas valve is to be routed

through the ECO switch causing the main gas valve to be
immediately de-energized when the switch opens.
The status of the ECO switch should be continually
monitored by the controller. If an open switch is detected,
the control should declare a fault and respond according
to the fault. This will be a continuous lockout.

Blocked (Exhaust Gas) Outlet Detection
If the exhaust air passage is obstructed, the control is to
enter a fault state and initiate a controlled shut down. This
is an overall safety feature of the control system.

Igniter
The control has an integrated direct spark ignition, which
can turn on, by means of a relay . This feature is integrated
onto the controller board.
By default, the control will allow for three ignition retries
after a failed ignition.

Flame Sensor
An active fl ame is sensed through a fl ame rod located in
the burner assembly in the region of the burners fl ame.
The fl ame sense input will be monitored by the control and
respond to the presence of the fl ame.

Exhaust Vent High Temperature Switch
The water heater is designed for plastic vent piping typically
used in high effi ciency appliances. To ensure the water
heater will not release exhaust gasses at temperatures that
would cause the vent piping to melt, a bimetallic switch is
mounted on the assembly . The switch used is a normally-

Combustion Chamber Temperature Protection
(Thermal Fuse)
If in any conditions when the temperature increases over

287.6°F (142°C) the High Limit Temperature Fuse melts.
This function disconnects the power supply controller, and

must be replaced.
closed switch which will open when the temperature
reaches the maximum design temperature for the venting
used. This switch should reset to the closed position when
the vent pipe temperature cools suffi ciently.

• Opening Temperature is approximately 165°F (74°C)

+/- 5°F (2.8°C).

• Closing Temperature is approximately 135°F (57°C)

+/- 5°F (2.8°C).

40 www.statewaterheaters.com

Line Voltage Monitor
The control monitors the line voltage provided to
the system. If the line voltage is too low, the system
components may not operate properly. For diagnostic
purposes, the display panel should indicate that the cause
was power-related.

• If line power is below 102Vac, the water heater will enter
the fault state and initiate a controlled shut-down. The
fault will automatically clear if the voltage is restored
to 102Vac or above.

• If line power is above 132Vac, the water heater will enter
the fault state and initiate a controlled shut-down. The
fault will automatically clear if the voltage is restored
to 132Vac or below.

TEMPERATURE REGULATION

Temperature regulation is the process by which the
controller determines when the water heater is to heat
water as well as when to stop the heating process. This
section defi nes how the water heater is to regulate the
temperature.

Temperature Units of Measure
The water heater control will display the temperatures in
either °C or °F (as per selected unit of measure). The main
temperature unit is °C and all the calculations, within the
control system, are done using temperature values in °C.
The display has the capability to perform a conversion from
°C to °F. The resulting temperatures in °F will be rounded
off to the nearest degree.

Temperature Set-point
The adjustable temperature set-point is used to determine
the desired outlet temperature of the water heater.
The water outlet of the heat engine feeds the outlet of the
storage tank although some mixing does occur with the
water at the top of the storage tank. For this reason, the
temperature of water delivered is considered equivalent
to the heat engine output temperature.
This value is to be set within the acceptable range of 90°F
(32°C) and 158°F (70°C) when selecting the operating
modes.
As a safety measure, the control is to ensure that the set­point cannot be adjusted outside of this range.
If the water fl ow is turned off and then is turned on, the
controller remembers and automatically resets to the last
temperature.
If a power outage occurs or the unit is energized/de­energized by the STANDBY symbol for re-booting, the
controller resets to the last temperature setting.
After clearing a continuous lockout error code the unit
will always go back to the factory default temp setting
and mode.

Storage Tank Call For Heat
The storage tank call for heat is generated when the tank
thermistor temperature drops below the storage tank set­point minus the fi xed storage tank differential.
At the end of a call for heat the tank thermistor’s
temperature is equal to or greater than the storage tank
set-point.

Temperature Control Modes
The temperature control functions can operate under
one of the pre-defi ned user-selected control modes. The
temperature control mode serves to limit the range of the
(heat engine) temperature set-point and the storage tank
differential.
Please reference the Operating Mode Selection for details
of how the set-point and differentials are adjusted for
the different modes. In brief, three modes are provided:
Vacation Mode, Energy Saver Mode, and Boost Mode.
The temperature control mode will be maintained after a
power loss. Upon restoring power, the temperature set­point is set to the last temperature.
The default setting is 105°F (41°C) in the Energy Saver
Mode.

Outlet Temperature Limit Control
Y our water heater is designed to provide a constant outlet
water temperature. The water heater takes into account
dynamic conditions of the heat engine such as the inlet
water temperature, fl ow rate, gas fl ow adjustment, etc and
establishes the optimum performance.
The control will end the call for heat if the outlet thermistor
temperature exceeds the set-point by a fi xed amount.
The call for heat may be restored if the outlet thermistor
temperature drops below the set-point by 5.4°F (3°C) or
more.

Inlet Temperature Limit Control
To add protection to the system, an over-temperature
comparison is made on the inlet water temperature.
The water heater will end the call for heat if the inlet
thermistor temperature is above the set-point.
The call for heat may be restored if the inlet thermistor
temperature drops below the set-point.

Storage Tank Set-point
The control is required to maintain a storage tank set-point
differential temperature.

www.statewaterheaters.com 41

CONSTANT OUTPUT TEMPERATURE CONTROL

While the temperature regulation in the previous section
describes the features of temperature monitoring and
regulation, your water heater goes beyond the on/off
control implied there and implements a gas, air and water
fl ow modulation scheme to provide a constant water
delivery temperature from the heat engine for the duration
of the call for heat.

Heat Needed during Normal Operation
The amount of heat needed is based on the amount
of water fl owing through the heater and the amount of
temperature rise that needs to be generated to meet your
demands. The system will calculate the amount of heat
needed.

The temperature regulation will prevent the inlet
temperature from reaching the temperature set-point.

Detection of Failure to Maintain Desired Constant
Temperature

This check can be used to detect a failure of the stage
2 gas valve. In this case, an insuffi cient amount of heat
would be applied. This check can also serve to diagnose
failures or mis-wiring of the water fl ow restriction valve. If
the valve fails to restrict the fl ow of water , the system may
not be able to suffi ciently heat the water passing through
the heat engine.

A failure to maintain the desired constant temperature is
determined by the outlet water temperature remaining 15
degrees lower than the set-point for one minute while the
fl ame is established. If this condition is detected while in
the heating state for normal modes, an Alert message is
provided to the display panel.

OPERATIONAL CONDITIONS

Smelly Water
In each water heater there is installed at least one anode
rod (see parts section) for corrosion protection of the tank.
Certain water conditions will cause a reaction between this
rod and the water. The most common complaint associated
with the anode rod is one of a “rotten egg smell” in the hot
water. The smell is a result of four factors which must all
be present for the odor to develop:
a. A concentration of sulfate in the supply water.
b. Little or no dissolved oxygen in the water.
c. A sulfate reducing bacteria which has accumulated

within the water heater (this harmless bacteria is
nontoxic to humans).

d. An excess of active hydrogen in the tank. This is caused

by the corrosion protective action of the anode.

Smelly water may be eliminated or reduced in some
water heater models by replacing the anode(s) with one
of less active material, and then chlorinating the water
heater tank and all water lines. Contact the local water
heater supplier or a qualifi ed service agency for further
information concerning an Anode Replacement Kit and
this chlorination treatment.

If the smelly water persists after the anode replacement
and chlorination treatment, we can only suggest that
chlorination or aeration of the water supply be considered
to eliminate the water problem.

Do not remove the anode leaving the tank unprotected.
By doing so, all warranty on the water heater tank is
voided.

“Air” In Hot Water Faucets

START UP CONDITIONS

Smoke/Odor
It is not uncommon to experience a small amount of
smoke and odor during the initial start-up. This is due to
burning off of oil from metal parts, and will disappear in
a short while.

NOTE: If there is a discharge from the temperature­pressure relief valve, refer to the “THERMAL EXP ANSION”
section of this manual.

NOTE: Do not plug the temperature-pressure relief
valve.

Strange Sounds
Possible noises due to expansion and contraction of some
metal parts during periods of heat-up and cool-down do not
necessarily represent harmful or dangerous conditions.

Condensation causes sizzling and popping within the
burner area during heating and cooling periods and should
be considered normal. See “CONDENSATE” section.

HYDROGEN GAS: Hydrogen gas can be produced in a
hot water system that has not been used for a long period
of time (generally two weeks or more). Hydrogen gas is
extremely flammable and explosive. To prevent the
possibility of injury under these conditions, we recommend
the hot water faucet, located farthest away , be opened for
several minutes before any electrical appliances which
are connected to the hot water system are used (such as
a dishwasher or washing machine). If hydrogen gas is
present, there will probably be an unusual sound similar
to air escaping through the pipe as the hot water faucet is
opened. There must be no smoking or open fl ame near
the faucet at the time it is open.

42 www.statewaterheaters.com

MAINTENANCE

HOUSEKEEPING

Vacuum around base of water heater for dust, dirt, and
lint on a regular basis.

VENTING SYSTEM INSPECTION

At least once a year a visual inspection should be made
of the venting system. You should look for:

Obstructions which could cause improper venting.

1.

The combustion and ventilation air fl ow must not be
obstructed.
Damage or deterioration which could cause improper

2.

venting or leakage of combustion products.

Be sure the vent piping is properly connected to prevent
escape of dangerous fl ue gasses which could cause
deadly asphyxiation.
Obstructions and deteriorated vent systems may present
serious health risk or asphyxiation.
Chemical vapor corrosion of the fl ue and vent system
may occur if air for combustion contains certain chemical
vapors. Spray can propellants, cleaning solvents,
refrigerator and air conditioner refrigerants, swimming pool
chemicals, calcium and sodium chloride, waxes, bleach
and process chemicals are typical compounds which are
potentially corrosive.
If after inspection of the vent system you found sooting or
deterioration, something is wrong. Call the local gas utility
to correct the problem and clean or replace the fl ue and
venting before resuming operation of the water heater.

INSTALLED IN SUITABLE AREA: To insure suffi cient
ventilation and combustion air supply, proper clearances
from the water heater must be maintained. See “Facts to
Consider About Location” section. Combustible materials
such as clothing, cleaning materials, or fl ammable liquids,
etc. must not be placed against or adjacent to the water
heater which can cause a fi re.

ANODE ROD INSPECTION

BURNER OPERATION AND INSPECTION

Flood damage to a water heater may not be readily visible
or immediately detectable. However, over a period of time
a fl ooded water heater will create dangerous conditions
which can cause DEATH, SERIOUS BODILY INJURY,
OR PROPERTY DAMAGE. Contact a qualifi ed installer or
service agency to replace a fl ooded water heater. Do not
attempt to repair the unit! It must be replaced!
At least once a year a visual inspection should be made of
the main burner and spark generator assembly for proper
fl ame characteristics and ignition sequences. You should
also check for sooting. Soot is not normal and will impair
proper combustion. Soot build-up indicates a problem that
requires correction before further use. Turn “OFF” gas to
water heater and leave off until repairs are made, because
failure to correct the cause of the sooting can result in a
fi re causing death, serious injury, or property damage.

The anode rod is used to protect the tank from corrosion.
Most hot water tanks are equipped with an anode rod. The
submerged rod sacrifi ces itself to protect the tank. Instead
of corroding the tank, water ions attack and eat away the
anode rod. This does not affect the water’s taste or color .
The rod must be maintained to keep the tank in operating
condition.

Anode deterioration depends on water conductivity, not
necessarily water condition. A water softener can affect the
life of the anode installed in this water heater. A corroded
or pitted anode rod indicates high water conductivity and
should be checked and/or replaced more often than an
anode rod that appears to be intact. Replacement of a
depleted anode rod can extend the life of your water
heater. Inspection should be conducted by a qualifi ed
technician, and at a minimum should be checked annually
after the warranty period.

www.statewaterheaters.com 43

ANODE ROD REPLACEMENT

To replace the anode:

1.

Turn off gas supply to the water heater.

2.

Shut off the water supply and open a nearby hot-water
faucet to depressurize the water tank.

3.

Drain approximately 5 gallons (20 litres) of water from
tank (Refer to “DRAINING THE TANK” for proper
procedures.) Close drain valve.

4.

Remove old anode rod.

5.

Use T efl on® tape or approved pipe sealant on threads
and install new anode rod.

6.

Turn on water supply and open nearby hot-water
faucet to purge air from water system.

7.

Restart the water heater as directed under “Operating
Your Water Heater”. See the “Parts Reference
Illustration” for anode rod location.

TEMPERATURE-PRESSURE RELIEF VALVE
OPERATION

If the temperature-pressure relief valve on the appliance
weeps or discharges periodically, this may be due to
thermal expansion. Y ou may have a check valve installed in
the water line or a water meter with a check valve. Consult
your local water supplier or a qualifi ed service agency for
further information. Do not plug the temperature-pressure
relief valve.

MOTORS

Motors are permanently lubricated and do not need
periodic lubrication. Keep fan and motor free of dust and
dirt by cleaning annually.

SNOW ACCUMULATION

Keep the area around fl ue terminal free of snow and ice.
The appliance will not function properly if the intake air
or exhaust is impeded (blocked or partially blocked) by
obstructions.

CLEANING THE INLET WATER FILTER

The cold water inlet fi lter must be cleaned on a regular
basis. The frequency of this cleaning is dependent on the
quality of your local water supply . Y ou will need to prepare
a bucket to collect some of the draining water. The cold
water inlet fi lter is located inside the door on the left-hand
side of the heat engine. To access the inlet fi lter:

FIGURE 36

The temperature-pressure relief valve lever must be
operated at least once a year to ensure that the water
ways are clear. When checking the temperature-pressure
relief valve operation, make sure that:

No one is in front of or around the outlet of the

1.
temperature-pressure relief valve discharge line.
The water discharge will not cause any property

2.
damage, as the water may be extremely hot.
A discharge line is connected to this valve, directing

3.
the flow of hot water from the valve to a proper
placement for disposal.

If water does not fl ow freely when the lever is in the open
position, replacement of the valve is required. Turn of f the
cold water inlet heater and call a qualifi ed service man.
If after manually operating the valve (see Figure 36), it
fails to completely reset and continues to release water,
immediately close the cold water inlet to the water
heater, follow the draining instructions, and replace the
temperature-pressure relief valve with a new one.

Access To
Door Pins

Door
Lock

FIGURE 37

44 www.statewaterheaters.com

Remove the fi lter:

• Disconnect the electrical power to the water heater.

• Close the shutoff valves on both the hot-water and
cold-water lines.

• Unlock the door by rotating the side lock counter­clockwise with a wide, slot screwdriver.

• Pop the top and bottom door pins by pushing the pins
out, using a small screwdriver. Open the door.

• Open a nearby hot water faucet to depressurize the
water tank.

• Drain the tank following the instructions in the “Draining
The Tank” section.

• Unscrew the fi lter and clean by rinsing it under a faucet
and scrubbing with a brush if required.

Heat
Engine
Cabinet

Water
Inlet Filter

Water Inlet
Fitting

FLUSHING THE HEAT EXCHANGER (LIME BUILD­UP)

The heat exchanger must be cleaned on a regular basis
to reduce lime build-up. The frequency of this cleaning
is dependent on the quality of your local water supply.
Failure to fl ush the appliance will cause damage to the
heat exchanger. Damage caused by lime build-up is not
covered by the unit’s warranty.

• Disconnect electrical power to the water heater.

• Close the shutoff valves on both the hot water and cold
water lines.

• Drain the tank using the instructions in the “Draining
The Tank” section.

• Disconnect the hoses joining the tank and the heat
engine (upper hose is water outlet and lower hose is
water inlet).

• Connect addition length of hose (not provided) to
existing hoses. (Note: The heat engine hose is a
3/4” NPT thread which is different for a garden hose
thread.)

5 gallon pail of virgin,
food grade, white
vinegar (or virgin,
food grade,
citric acid).

Hot Water

Line

Heat

Engine

FIGURE 38

Install the fi lter:

• Install the clean fi lter.

• Close the drain valve.

• Open the shutoff valves on both the hot-water and
cold-water lines.

• Fill the tank following the instructions in the

Cold Water

Line

“Filling The Water Heater” section in this Manual.

• Close and lock the door.

• Reconnect the electrical power to the water heater.

• Restart the water heater following the Lighting
Instructions found in the Operating Manual.

• Connect a pump to the hose running to the heat
engine water inlet (lower fi tting). We recommend a

FIGURE 39

submersible utility pump for the circulating pump. (Note:

CLEANING THE HEAT ENGINE

It is imperative that the control compartment burner and
circulating air passageways of the appliance is kept
clean.

• Turn off and disconnect the electrical power. Allow to
cool.

• Remove and clean the water inlet fi lter . See “Cleaning
The Inlet Water Filter” section.

• Remove the front panel.

• Use a low air pressure to remove dust from the main
burner, heat exchanger, and blower . Do not use a wet
cloth or spray cleaners on the burners.

NOTE: Do not use volatile substances such as benzene
and thinners. They may ignite or fade the paint.

If a submersible pump is not used, connect a hose from
the circulating pump to the cleaning solution.)

• Pour approximately 4 gallons (15 litres) of virgin, food
grade, white vinegar or citric acid into a 5 gallon or
greater pail.

• Place the “intake” and “output” hoses into the pail of
cleaning solution. If a submersible utility pump is used,
place the pump into the pail of cleaning solution.

• Plug in the circulating pump.

• Connect the electrical power to the water heater and
run the heat engine.

• Operate the heat engine to circulate the cleaning
solution through the system for at least 45 minutes.
(Note: Lower the temperature below 104°F (40°C) or to
vacation mode.) Warning: Water will become hot very
quickly.

www.statewaterheaters.com 45

• Disconnect electrical power to the water heater.

• Remove the pail of cleaning solution and replace it with
a pail of clean water.

• Rinse the cleaning solution from the water heater as
follows:

• Connect the electrical power to the water heater and
run the heat engine.

• Allow the clean water to fl ow through the heat engine
for 5 minutes.

• Disconnect electrical power to the water heater and
circulating pump.

• Disconnect the hoses from the heat engine.

• Disconnect hoses and circulating pump, draining the
cleaning solution into the pail.

• Reconnect the original hoses to the tank.

• Remove the in-line fi lter at the cold water inlet and
clean out any residue. Assemble the fi lter back into the
unit.

• Open the shutoff valves on both the hot water and cold
water lines.

• Fill the tank with water.

• Connect the electrical power to the water heater.

• Restart water heater following lighting instructions.

DRAINING THE TANK

FAULT INDICATION AND ERROR CODES

A red fault LED (lighting a large red exclamation point)
should be present on the display panel if a fault condition
exists.

A history of the last 9 error codes along with the current
error code is stored in memory and can be accessed via
the maintenance mode. If the current error code is zero,
“E00” shall be displayed (see Table 4).

The water heater should be drained if being shut down
during freezing temperatures. Also periodic draining and
cleaning of sediment from the tank may be necessary.

Set the power switch to the “OFF” position.

1.

OPEN a nearby hot water faucet and let the water run

2.

until it is no longer hot.
CLOSE the cold water inlet valve to the water

3.

heater.
Connect a hose to the drain valve and terminate to

4.

an adequate drain.
OPEN the water heater drain valve to allow for tank

5.

draining. NOTE: If the water heater is going to be

shut down and drained for an extended period,
the drain valve should be left open with hose
connected allowing water to terminate to an
adequate drain.

CLOSE the drain valve.

6.

Follow instructions in the “Filling The Water Heater”

7.

section.
Follow the lighting instructions on the label or see

8.

“Lighting Instructions” in this manual to restart the
water heater.

46 www.statewaterheaters.com

DIAGNOSTIC DISPLAY

By simultaneously pressing the “Mode” and “down arrow” buttons for 3 seconds the unit will allow access to the diagnostic
mode.

In diagnostic mode, using the up/down arrow allows for cycling between diagnostic codes. The numeric display will
show the diagnostic code for 1 second, followed by the actual measurement displayed for 3 seconds. For example, H01

- 105 represents the diagnostic code of “H01” and the value of “105” is the inlet water temperature measurement. The
display will continue to show the diagnostic code and the measurement value unless the up or down arrows are pressed
to switch to the next item (see Table 4). If no buttons are pressed for 30 seconds the unit will revert back to operation
mode where the set-point temperature is displayed.

Code and

Diagnostic

Code

Description

Measurement

Display

Units

(Example of)

Format

H01 Inlet Water

Temperature

H02 Heat engine outlet

water temperature

H03 Storage tank

temperature

H04 Heat engine water

fl ow rate

H05 Fan Speed H05 - __x – xxx rpm 006_511 6511 rpm rpm=rotations

H06 Fan Current H06 - __x – xxx mA 001_456 1456 mA

H07 Proportional Valve

Current

H08 Total Heating

Time

H09 Total Cycles H09 – xxx – xxx heating cycles 000_459 459 heating

H10 Heat Engine

Rated Output

H11 Current Error

Code (See Fault

Code Table)

H12 – H20 Error Code

History, From the

Most Recent to

the Least Recent

(See Fault Code

Table)

H21 Software

Release Number

(CWHCB)

H22 Software Release

Number (UIM)

H23 Confi guration File

Number

H01 – xxx ºC or ºF 041 or 105 41ºC or 105ºF ºC LED or ºF

H02 – xxx ºC or ºF 041 or 105 41ºC or 105ºF ºC LED or ºF

H03 – xxx ºC or ºF 041 or 105 41ºC or 105ºF ºC LED or ºF

H04 – xxx litres/minute 056 5.6 litres/minute

H07 – xxx mA 178 178 mA mA=milliampers

H08 – xxx – xxx hours 001_234 1234 hours

H10 – xxx KBtu/hour 100 100 KBtu/hour

H11 – xxx N/A E00 Proper operation

Hxx – xxx N/A E28 Ignition failure The most

H21 – xxx – xxx N/A 002_025 Software release

H22 – xxx – xxx N/A 002_009 Software release

H23 – xxx – xxx N/A 000_006 Confi guration fi le

Displayed

characters

(Example of)

Meaning Remarks

LED turned ON

LED turned ON

LED turned ON

1 litre =

(1.48 Gallons/

minute)

(1.456A)

(51.41 days)

cycles

- No error

number 2.25

number 2.09

number 6

0.264 Gallons
1 gallon =

3.78 litres

per minute

mA=milliampers

recent error

corresponds

to H12 and the

least recent to

For the main

controller board

For the display

TABLE 4

H20

board

www.statewaterheaters.com 47

If an error code is displayed, or odd behavior of the unit occurs, the fi rst corrective action should be to “Cycle the Power”:
Unplug the 120Vac power cord and after 5 seconds plug it in again. If this doesn’t clear the fault, proceed with the
“Remedy” in the following table (Table 5).

If wire harness checking is required, examine the integrity of wires themselves, the connector housings, the integrity of
the terminals as well as condition of the crimps.

Fault

Code

Description Cause

Displayed

Control detects that the

E01, E02

Invalid Rated
KBtu/Model Type.

confi guration selected is not
defi ned or the confi guration
has never been set.

Control detects that a relay

E03, E04,

E05, E06

Main Valve Relay
Out Of Sequence.

used to enable the Main
Valve has failed in either the
open or closed position.

E07 Flame Detected. Flame detected when no

fl ame was expected. Soft

E08 ECO switch is

open.

Control detects that the
ECO switch is open,
preventing power to the
Main Valve. Continuous

E09 High temperature

Vent Switch Open.

Control detects that the High
Temperature Vent Switch is
open, preventing power to
the Main Valve.

E10 120Vac too high. 120Vac > Overvoltage Limit.
E11 120Vac too low. 120Vac < Undervoltage

Limit.

E12

Blower Current meets
requirements for a
completely blocked fl ue.

E13 Blower Current meets

Blower Current
abnormal.

requirements for a partially
blocked fl ue.

E14 Blower Current meets

requirements for a non­heating blocked fl ue
evaluation.

TABLE 5

Lockout

type

Continuous

Change the main controller board
(board).

Soft Change the board.

Check the fl ame rod.

1.
Check the fl ame wire harness.

2.
Change the board.

3.
Measure the water temperature.

1.
ECO switch open temperature
is 85±5ºC (185±14ºF) and close
temperature is 65±5ºC (149±14ºF).
Check the ECO switch.

2.
Check the ECO wire harness.

3.
Change the board.

4.
Measure the water temperature.

1.
High Vent Switch open temperature
is 74±2.8ºC (165±5ºF) and close

Continuous

temperature is 57±2.8ºC (135±5ºF).
Check the switch.

2.
Check the High Vent Switch wire

3.
harness.
Change the board.

4.

Nominal voltage is 120Vac.
Overvoltage limit is 132Vac,
Undervoltage limit is 102Vac.

Check the power cord.

1.

Auto Reset

Check the wall outlet.

2.
Measure the voltage at the board

3.
connector J7 between pin1 and pin

3. If the voltage is between limits,
change the board.

Check the venting system. If the

1.
venting system is clear, recalibrate

Soft

the unit.
Check the blower wire harness.

2.
Change the blower.

3.
Change the board.

4.

Remedy

48 www.statewaterheaters.com

Fault

Code

Description Cause

Displayed

E15

Blower speed is 200RPM
below the target speed for
20 seconds.

E16 Blower speed is 500RPM

above the target speed for 6
seconds.

E17 Machine starts or normal

Blower speed
abnormal.

combustion, but Blower
speed = 0 for last 3sec.

E18 Have Blower’s output signal

but the Blower speed = 0 for
last 400ms.

E19 Blower speed stuck > 3000

rpm

E20

E21 Proportional valve Current >

Proportional
valve (PV) current
unusual.

E22 Outlet

Temperature
Probe is Open

Proportional valve Current <
Minimum.

Maximum.
Outlet Temperature

is < minimum defi ned
temperature.

circuit.

E23 Outlet

Temperature
Probe is Short

Outlet Temperature
is > maximum defi ned
temperature.

circuit.

E24 Inlet Temperature

Probe is Open
circuit.

E25 Inlet Temperature

Probe is Short
circuit.

E26 Tank Temperature

Probe is Open
circuit.

E27 Tank Temperature

Probe is Short
circuit.

Inlet Temperature is
< minimum defi ned
temperature.

Inlet Temperature
is > maximum defi ned
temperature.

Tank Temperature
is < minimum defi ned
temperature.

Tank Temperature
is > maximum defi ned
temperature.

E28 Ignition failure. After a failure to detect

the fl ame during ignition,
the control will retry the
specifi ed number of times.
After the maximum failed
attempts, this fault is
declared.

E29 Outlet water

temperature too
low.

Outlet water temperature <=
(setting temperature – 15°C)
for 60 seconds after fl ame
detected.

TABLE 5

Lockout

type

Soft

Soft

Soft

Soft

Soft

Alert

Remedy

Check the blower wire harness.

1.
Change the blower.

2.
Change the board.

3.

Check the proportional gas valve

1.
wire harness.
Change the board.

2.
Change the gas valve assembly.

3.

Check temperature probes wire

1.
harness.
Replace themperature probe.

2.
Change the board.

3.

Check the igniter wire harness.

1.
Check igniter 120Vac voltage

2.
supply during the ignition time.
Check the ignition rod. If it looks

3.
dirty clean it using isopropyl alcohol
and a clean cloth.

4.

Check the high voltage wiring
connection between igniter and
igniter rod for proper contact.

Check the outlet temperature probe.

1.
Change the board.

2.

www.statewaterheaters.com 49

Fault

Code

Displayed

Description Cause

Lockout

type

E30 Blower Error. Locked Rotor.

Soft

E33 Water Flow Valve

Closed.

The water valve did not
open when attempting to

Soft

establish fl ow.

E34 Proportional Valve

(PV) Response
Too Slow.

The closed loop control
of the proportional valve
is not functioning properly
(control error) or the valve

Soft

is responding slowly (valve
failure).

E35 Repeated Flame

Low Gas Inlet Pressure.

Loss Fault.

Soft

E36 Calibration error. Calibration sequence

incomplete because end
of “call-for-heat” during
the calibration time, or
calibration sequence not
initiated because of lack of

Soft
“call-for-heat”, or the unit
has been never calibrated
or Calibration is successful
but DIP switch 4 not set to
“normal”.

E37 No Water Flow. The heater could not start

because the water fl ow was
not established. This can be
caused by an air bubble or a
blockage in the heat engine
water passage, a failed fl ow
sensor or a failed circulation
pump. Soft

E99 Board Failure. An internal diagnostic check

on the board has failed.

Soft Change the board.

TABLE 5

Lockout types:
Continuous. Needs “Cycle the Power” or service to restart.
Soft. Will try to automatically recover and restart after 20 minutes.
Auto. Will automatically restart when voltage returns to acceptable parameters.
Alert. Will only display an error code in diagnostic mode.

Remedy

1.

Check the blower wire harness.

2.

Change the blower.

3.

Change the board.
Check the water valve wire harness.

1.
Change the board.

2.
Change the water valve.

3.

Check the proportional gas valve wire
harness, change the board, change
the gas valve assembly

Check the fl ame rod wire harness,
check line gas pressure. If it is above
5” WC check the fl ame rod and if it
looks dirty, clean it up using isopropyl
alcohol and a clean cloth, change the
fl ame rod, change the board

Unplug the power cord, check the

1.
DIP switch 4 position and put it in
ON position.
Increase the set point so that a

2.
“call-for-heat” occurs.
Drain the tank in order to lower the

3.
water temperature so that a “call­for-heat” is generated.
Set DIP switch 4 to OFF position.

4.
Recalibrate the unit.

5.
Change the board.

6.
Check the water inlet on the heat

1.
engine.
Make a water draw during fi rst 60

2.
seconds after putting the unit in ON
mode (to evacuate possible air from
the heat engine water passage).
Check wire harness for pump, water

3.
valve and water fl ow sensor .
Check the pump 120Vac voltage

4.
supply (the pump shall be energized
during the heating mode).
Clean or change the water fi lter.

5.
Change board.

6.
Change pump.

7.
Change water valve.

8.

50 www.statewaterheaters.com

TROUBLESHOOTING

These guidelines should be utilized by a qualifi ed service agent.

Problem Possible Cause(s) What to do
NOT ENOUGH HOT WATER STANDBY button turned off. Press switch to turn heater on.

No power at outlet. Repair service to outlet.
Error Code being displayed Refer to “FAULT INDICATION AND

ERROR CODES” section and Table

5 or call service agency or dealer.
Set point set too low. Adjust Set point higher.
Heater undersized. Reduce hot water use.
Low gas pressure Contact dealer.
Incoming water is usually cold. Allow more time for heater to reheat.
Leaking hot water pipes of fi xtures. Have plumber check and repair

leaks.

CONDENSATION Water on the fl oor under heater. See CONDENSATE section.
WATER LEAKS Improperly sealed, hot or cold supply

connections, relief valve, drain valve
or thermostat threads.

Leakage from other appliances or
water lines.

Condensation of fl ue products. Refer to CONDENSATE section.

LEAKING T&P Thermal expansion in closed water

system.
Improperly sealed valve. Check relief valve for proper

HOT WATER ODORS (refer to
cathodic protection)

HOT WATER TOO HOT Thermostat set too high. Refer to TEMPERATURE

WATER HEATER SOUNDS Condensation dripping on burner. Refer to CONDENSATE above.
SIZZLING - RUMBLING NOISE Sediment at bottom of heater tank. Clean sediment from tank. Refer to

SOOTING Improper combustion. Refer to Air Requirements.
BURNER WILL NOT STAY LIT-

GOES OUT 4-5 SECONDS

VENT GAS ODORS Lack of air supply. Shut off water heater immediately

THERE IS NO WATER AT ALL
WHEN THE HOT WATER TAP IS
OPENED.

High sulfate or mineral content in
water supply.

Bacteria in water supply. Chlorinate water supply.

High ambient room temperature. Contact a qualifi ed service agency to

Defective Control board. Replace Control board.
Damaged Flame Sensor

(Error code E35)

Improperly installed vent piping.
Downdraft
Poor Combustion
The unit display is fl ashing an error

code.

TABLE 6

Check for leaks. See Figure 40.

Inspect other appliances near water

heater.

Install thermal expansion tank (Do

not plug T&P valve).

operation (Do not plug T&P valve).

Drain and fl ush heater thoroughly

then refi ll.

REGULATION section.

DRAINING.

determine cause.

Replace Flame Sensor

and contact a qualifi ed service

agency to determine cause.

Check if there is any error code

fl ashing on the remote controller.

www.statewaterheaters.com 51

Problem Possible Cause(s) What to do
WHEN THE T AP IS OPENED,

THERE IS NO HOT WATER OR THE
HOT WATER TURNS COLD AND
STAYS COLD.

a. The hot water fi xture is not

suffi ciently open to draw the water
through the heater.

b. The unit display is an error code.

Check if there is any error code on
the display.

c. There is an external recirculation

system installed, or there is a
check valve on the recirculation

return line.
d. Improper sized dip tube.
e. Water heater disconnected from

electrical power.

THE WATER IS NOT HOT
ENOUGH.

The temperature is set too low. a. Check unit’s temperature setting.

b. Check for cross plumbing between

cold and hot water lines.
THE WATER IS TOO HOT. The temperature set too high. Check unit’s temperature setting.
CANNOT OPEN DOOR. Door pins locked in place. a. Ensure the door lock is unlocked

b. Ensure the top and bottom door

pins are released by using a small

screwdriver to pry the pins in the

direction of the door opening.

TABLE 6

52 www.statewaterheaters.com

SERVICE

If a condition persists or you are uncertain about the
operation of the water heater contact a qualifi ed service
agency.

LEAKAGE CHECKPOINTS

Use this guide to check a “Leaking” water heater. Many
suspected “Leakers” are not leaking tanks. Often the
source of the water can be found and corrected.
If you are not thoroughly familiar with gas codes, your water
heater, and safety practices, contact your gas supplier or
qualifi ed installer to check the water heater.
Read this manual fi rst. Then before checking the water
heater make sure the gas supply has been turned “OFF”,
and never turn the gas “ON” before the tank is completely
full of water.

C

A

G

A

H

Never use this water heater unless it is completely fi lled
with water. To prevent damage to the tank, the tank must
be fi lled with water. Water must fl ow from the hot water
faucet before turning “ON” gas to the water heater.
A *Condensation may be seen on pipes in humid weather

or pipe connections may be leaking.

B. Small amounts of water from temperature-pressure

relief valve may be due to thermal expansion or high
water pressure in your area.

C. *The temperature-pressure relief valve may be leaking

at the tank fi tting.

D. Water from a drain valve may be due to the valve being

slightly opened.
E. *The drain valve may be leaking at the tank fi tting.
F. Water in the water heater bottom or on the fl oor may

be from condensation, loose connections, or the relief

valve. DO NOT replace the water heater until a full

inspection of all possible water sources is made and

necessary corrective steps taken.
G. *The hose from the tank to the heat engine may be

leaking at the tank fi tting.
H. *The fi ttings at the circulation pump may be leaking.

Leakage from other appliances, water lines, or ground
seepage should also be checked.

* T o check where threaded portions enter the tank, insert

cotton swab between jacket opening and fi tting. If cotton

B

is wet, follow “Draining The Tank” section instructions in

the “Maintenance” section and then remove fi tting. Put

pipe dope or tefl on tape on the threads and replace.

G

E

F

D

Then follow the instructions in “Filling the Water Heater”

section.

FIGURE 40

www.statewaterheaters.com 53

PARTS IDENTIFICATION

ITEM # DESCRIPTION

A Baffl e, Flue
B Hot Water Outlet Nipple (w/ Anode, Heat Trap)
C T&P Relief Valve
D Cold Water Inlet Nipple (w/ Dip Tube, Heat Trap)
E Cover, Back-Flue Gas Return
F Top Insulation
G Flue Gas Return Duct Assy
H Shroud, Back-Tank Assembly

I Shroud, Right Side-Tank Assembly

J Temperature Switch

K Condensate Trap

L Baffl e, Exhaust
M Hose, 12” Braided (Heat Engine Cold In)
N Drain Valve
O T ank Thermistor (Probe)

P Front Door Lock (Hook Cam)
Q Shroud, Right Side-Tank Assembly & Door
R Display Subassembly

S Heat Engine

T Cover, Front-Flue Gas Return
U Hi-Limit Temperature Switch

V Air Inlet Cover (Direct Vent)

W Air Inlet Cover Gasket (Direct Vent)

X ECO Switch

Y Transformer

Z (PCB) Circuit Board Assembly (w/ Base)

1 Power Cord Assembly

2 Flame Sensor

3 Spark Generator

4 Gas Valve

5 Blower Motor Assembly

6 Circulation Pump

7 Internal Flow Valve

8 Front Cover Gasket

9 Water Inlet Fitting (Flange)

10 Inlet Water Filter

11 Return Fitting (Flange)
12 Barbed Fitting
13 Heat Exchanger

54 www.statewaterheaters.com

A

B

C

D

FE

G

T

S

H

R

I

Q

P

O

NML

U

12

K

WV

J

X

Y
Z

13

1

2

11

3
4

10

5

9

6

8

www.statewaterheaters.com 55

7

REPLACEMENT PARTS

DESCRIPTION KIT #

Drain valve 9000058015
T&P relief valve 9003741005
Anode/MG/NIP/HT 9004333005
Anode/AL/NIP/HT 9006291005
Circulation pump assembly 9007173005
Inlet/outlet thermistor (Temp sensor) 9007174005
PCB assembly w/ base 9007175005
12” Hose (braided) 9007176005
Tank thermistor 9007177005
NIP/DIP/TBO/HT 9007178005
Hi limit 85 (ECO) 9007179015
Drain/trap assembly-condensate 9007205005
Heat engine assy 9007206005
Gas valve 9007207005
Diptube J 3/4” (return) 9007208005
Transformer 9007209005
Hi limit Fuse 9007210015
Switch-High Temp 9007211015
Inlet water fi lter 9007423015
Water valve assembly 9007424005
Display assembly with label (English) 9007425005
Display assembly with label (Bilingual) 9007426005
PCB fuse 9007427015
Flame sensor with bracket and gasket 9007428015
Ignitor (w/ spark generator, bracket and gasket) 9007429015
Blower motor assembly 9007430005
Transformer fuse 9007431015
Heat Exchanger 9007577005

56 www.statewaterheaters.com

LIMITED RESIDENTIAL GAS WARRANTY

THIS WARRANTY IS APPLICABLE TO THE ORIGINAL OWNER ONLY If
the glass lined tank in this water heater shall prove upon examination by (the
warrantor) to have leaked during the warranty period in normal residential
use, due to natural corrosion from potable water therein, the warrantor will
furnish the ORIGINAL OWNER a replacement water heater of equivalent
size and current model, or a replacement part for any component part which
fails in normal use, in accordance with the warranty terms and conditions
specifi ed below. THE WATER HEATER REPLACEMENT MODEL OR
PAR T WILL BE WARRANTED FORONLYTHE UNEXPIRED PORTION OF
THE ORIGINAL WARRANTY The warranty period will be determined by the
original installation date of the water heater. PROOF-OF-PURCHASEAND
PROOF-OF-INSTALLATION ARE NECESSARY TO VALIDATE THIS
WARRANTY This warranty is not transferable.

WARRANTY PERIOD

Product Line HEAT ENGINE & TANK

GPH-90N 6 YEARS 6 YEARS

When the water heater has been used for other than single family residential
application: 1. The Tank warranty shall be reduced to 1 year on 6 year
models. 2. The parts warranty shall be reduced to 1 year for all models.
Returned parts which meet any of the following conditions are not covered
by this warranty: 1) improper installation or removal; 2) damaged by other
than normal wear; 3) replaced for cosmetic purposes; or 4) returned with
defaced date codes.

1

CONDITIONS AND EXCEPTIONS

This warranty shall apply only when the water heater is installed and
operated in accordance with: 1) all local fi re codes and plumbing codes,
ordinances and regulations; 2) the printed instructions provided with it; 3)
good industry practices; and 4) proper safety practices such as but not
limited to a properly sized drain pan if installed in an area where leakage
from connections of the tank would result in damage to the area adjacent
to the heater. In addition, a new temperature and pressure relief valve,
certifi ed by the Canadian Standards Association must have been properly
installed and piped to the nearest drain.

This warranty shall apply only when the heater is:

• owned by the original purchaser;

• used at temperatures not exceeding the maximum calibrated setting
of its thermostat;

• not subjected to excessive water pressure fl uctuations and not subject
to an operating pressure greater than 150 P.S.I.;

• fi lled with potable water, free to circulate at all times and with the tank
free of damaging water sediment or scale deposits;

• used in a non-corrosive and non-contaminated atmosphere;

• used with factory approved anode(s) installed;

• in its original installation location;

• in the United States and its territories or possessions or Canada;

• sized in accordance with proper sizing techniques for residential
water heaters;

• bearing a rating plate which has not been altered, defaced or removed
except as required by the warrantor;

• used in an open system or in a closed system with a properly sized
and installed thermal expansion tank;

• fi red at the factory rated input using the fuel stated in the face of the
rating plate;

• operated with the inner and outer combustion chamber doors in
place;

• maintained in accordance with the instructions printed in the manual
included with the heater;

• used in a water supply with less than 12 grains per gallon (200 mg/L)
of hardness, is not acidic or otherwise impure.

PARTS

2

SERVICE AND LABOR RESPONSIBILITY

UNDER THIS LIMITED WARRANTY, THE WARRANTOR WILL
PROVIDE ONLY A REPLACEMENT WATER HEATER OR PART
THEREOF. LABOR IS ALSO INCLUDED FOR 1 YEAR. AFTER THAT
PERIOD THE OWNER IS RESPONSIBLE FOR ALL OTHER COSTS.
Such costs may include but are not limited to:
a. Labor charges for service, removal, or reinstallation of the water heater
or part thereof.
b. Shipping and delivery charges for forwarding the new water heater or
replacement part from the nearest distributor and returning the claimed
defective heater or part to such distributor except in the state of California
where such charges are the manufacturer’s responsibility.
c. All cost necessary or incidental for handling and administrative charges,
and for any materials and/or permits required for installation of the
replacement heater or part.

LIMITATION ON IMPLIED WARRANTIES

Implied warranties, including any warranty of merchantability imposed on
the sale of this heater under state law are limited to one year duration for the
heater or any of its parts. Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations may not apply to you.

CLAIM PROCEDURE

Any claim under this warranty should be initiated with the dealer who sold
the heater, or with any other dealer handling the warrantor’s products.

The warrantor will only honor replacement with identical or similar water
heater or parts thereof which are manufactured or distributed by the
warrantor.

Dealer replacements are made subject to in-warranty validation by
warrantor.

PROOF-OF-PURCHASE AND PROOF-OF-INSTALLATION DATES ARE
REQUIRED TO SUPPORT WARRANTY FOR CLAIM FROM ORIGINAL
OWNER. THIS FORM DOES NOT CONSTITUTE PROOF-OF-PURCHASE
OR PROOF-OF-INSTALLATION.

DISCLAIMERS

NO EXPRESS WARRANTY HAS BEEN OR WILL BE MADE IN BEHALF
OF THE WARRANTOR WITH RESPECT TO THE MERCHANTABILITY
OF THE HEATER OR THE INSTALLATION, OPERATION, REPAIR OR
REPLACEMENT OF THE HEA TER OR P ARTS. THE W ARRANTOR SHALL
NOT BE RESPONSIBLE FOR WATER DAMAGE, LOSS OF USE OF THE
UNIT , INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY ,
OR OTHER CONSEQUENTIAL DAMAGE. THE WARRANTOR SHALL
NOT BE LIABLE BY VIRTUE OF THIS W ARRANTY OR OTHER WISE FOR
DAMAGE TO ANY PERSONS OR PROPERTY, WHETHER DIRECT OR
INDIRECT, AND WHETHER ARISING IN CONTRACT OR IN TORT.

Some states do not allow the limitation or exclusion of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.

This warranty gives you specifi c legal rights, and you may also have other
rights which vary from state to state. Should governmental regulations or
industry standards prohibit the Manufacturer from furnishing a comparable
model replacement under this warranty, the Owner will be furnished with
the closest comparable water heater meeting the current governmental
regulations and industry standards. A supplementary fee may be assessed
to cover the additional cost associated with the changes made to meet
applicable regulations and standards.

Problems resulting from scale formation are not covered by the
warranty.
Any accident to the water heater or any part thereof (including freezing,
fire, floods, or lightning), any misuse, abuse or alteration of it, any
operation of it in a modified form, or any attempt to repair tank leaks or
parts, will void this warranty.

www.statewaterheaters.com 57

NOTES

58 www.statewaterheaters.com

NOTES

www.statewaterheaters.com 59

500 Tennessee Waltz Parkway, Ashland City, TN 37015

Phone: [phone] • Fax: [phone]

Website: www.statewaterheaters.com