Star Tech Development TSP100 User Manual

Hardware Manual

Federal Communications Commission

Radio Frequency Interference

Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.

For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.

This statement will be applied only for the printers marketed in U.S.A.

Statement of

The Canadian Department of Communications

Radio Interference Regulations

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in
the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils
numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.

The above statement applies only to printers marketed in Canada.

CE

Manufacturer’s Declaration of Conformity

EC Council Directive 89/336/EEC of 3 May 1989

This product, has been designed and manufactured in accordance with the International Standards EN 61000-6­3 / 2001 and EN 55024 / 1998, following the provisions of the Electro Magnetic Compatibility Directive of the
European Communities as of May 1989.

EC Council Directive 73/23/EEC and 93/68/EEC of 22 July 1993

This product, has been designed and manufactured in accordance with the International Standards EN 60950-1,
following the provisions of the Low Voltage Directive of the European Communities as of 2001.

The above statement applies only to printers marketed in EU.

Trademark acknowledgments

TSP100: Star Micronics Co., Ltd.

Notice

• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.

• The contents of this manual are subject to change without notice.

• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.

However, should any errors be detected, STAR would greatly appreciate being informed of them.

• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.

©

Copyright 2005-2007 Star Micronics Co., LTD.

TABLE OF CONTENTS

1. Unpacking and Installation ................................................................................................................... 1

1-1. Unpacking ................................................................................................................................... 1

2. Parts Identification and Nomenclature ................................................................................................ 3

2-1. U Model ...................................................................................................................................... 3

2-2. PU Model .................................................................................................................................... 4

2-3. Choosing a place for the printer ................................................................................................. 5

3. Setup ........................................................................................................................................................ 6

3-1. Connecting the USB/PoweredUSB Cable to the Printer ............................................................ 6

3-2. Connecting to a Peripheral Unit ................................................................................................. 9

3-3. Loading the Roll Paper ............................................................................................................. 10

3-4. Connecting the USB/PoweredUSB Cable to the PC ................................................................ 13

3-5. Installing the Printer Software .................................................................................................. 14

3-6. Connecting the Power Cord ...................................................................................................... 15

3-7. Turning Power On .................................................................................................................... 17

4. Attaching the Accessories .................................................................................................................... 18

4-1. Attaching the Holder Plate ....................................................................................................... 18

4-2. Attaching the Rubber Feet ........................................................................................................ 19

4-3. Switch Cover Installation ......................................................................................................... 20

5. Thermal Roll Paper Specification ....................................................................................................... 21

5-1. Roll paper specification ............................................................................................................ 21

5-2. Recommended paper ................................................................................................................ 21

6. Control Panel and Other Functions .................................................................................................... 23

6-1. Control Panel ............................................................................................................................ 23

6-2. Errors ........................................................................................................................................ 23

6-3. Self-Printing.............................................................................................................................. 25

7. Preventing and Clearing Paper Jams ................................................................................................. 26

7-1. Preventing Paper Jams .............................................................................................................. 26

7-2. Removing Paper Jam ................................................................................................................ 26

7-3. Releasing a Locked Cutter (Auto Cutter Mode only)............................................................... 27

8. Periodical Cleaning .............................................................................................................................. 29

8-1. Cleaning the Thermal Head ...................................................................................................... 29

8-2. Cleaning the Paper Holder ........................................................................................................ 29

9. Peripheral Unit Drive Circuit.............................................................................................................. 30

10. Specifications....................................................................................................................................... 32

10-1. General Specifications .............................................................................................................. 32

10-2. Auto Cutter Specifications ........................................................................................................ 33

10-3. Interface .................................................................................................................................... 33

10-4. Electrical Characteristics .......................................................................................................... 33

10-5. Environmental Requirements ................................................................................................... 36

10-6. Reliability ................................................................................................................................. 37

11. DIP Switch Settings ............................................................................................................................ 38

Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.

1. Unpacking and Installation

1-1. Unpacking

After unpacking the unit, check that all the necessary accessories are included in the package.

1-1-1. U Model

USB cable

Switch cover

Power cord

Paper roll holder

Screws

Rubber
feet

Holder plate

Ferrite core

CD-ROM

Installation sheet

Printer

Roll paper

Fig. 1-1 Unpacking

If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing materials
just in case you need to pack the printer up again and send it somewhere at a later date.

– 1 –

1-1-2. PU Model

Paper roll holder

Holder plate

[Options]

Switch cover

Screws

Rubber feet

Printer

Connector cover A

CD-ROM

Installation sheet

Roll paper

AC adapter

STAR, Adapter PS60A-24A

[Recommended cables]

PoweredUSB cable (Y cable)

PoweredUSB 24V to USB-B & HOSIDEN-M

USB cable

STAR, USB Cable 1.8M TSP1

PoweredUSB cable (straight type)

PoweredUSB 24V to 1×8

– 2 –

2. Parts Identification and Nomenclature

2-1. U Model

Printer cover

Open this cover to load or
replace paper.

Cover open lever

Pull this lever in the
direction of the arrow to
open the printer cover.

Power switch

Used to turn on/off
power to the printer.

Control panel

Features LED indicators to indicate
printer status and switches to
operate the printer.

USB connector

For connection to a
host computer using a
USB cable.

Peripheral drive connector

Connects to peripheral
units such as cash draw­ers, etc.
Do not connect this to a
telephone.

– 3 –

Power connector

For connection of the
power cord.

2-2. PU Model

Power switch

Used to turn on/off
power to the printer.

Printer cover

Open this cover to load or
replace paper.

Cover open lever

Pull this lever in the
direction of the arrow to
open the printer cover.

Control panel

Features LED indicators to
indicate printer status and
switches to operate the printer.

USB connector

For connection to a
host computer using
the USB cable or
PoweredUSB cable
(Y cable).

PoweredUSB connector

For connection to a host
computer using the
PoweredUSB cable
(straight type).

Power connector

For connection of the AC adapter or
the PoweredUSB cable (Y cable).

Peripheral drive connector

Connects to peripheral units such as
cash drawers, etc.
Do not connect this to a telephone.

– 4 –

2-3. Choosing a place for the printer

Before actually unpacking the printer, you should take a few minutes to think about where
you plan to use it. Remember the following points when doing this.

✓ Choose a firm, level surface where the printer will not be exposed to vibration.
✓ The power outlet you plan to connect to for power should be nearby and unobstructed.
✓ Make sure that the printer is close enough to your host computer for you to connect the

two.

✓ Make sure that the printer is not exposed to direct sunlight.
✓ Make sure that the printer is well away from heaters and other sources of extreme heat.
✓ Make sure that the surrounding area is clean, dry, and free of dust.
✓ Make sure that the printer is connected to a reliable power outlet. It should not be on the

same electric circuit as copiers, refrigerators, or other appliances that cause power
spikes.

✓ Make sure that the room where you are using the printer is not too humid.

WARNING

✓ Shut down your equipment immediately if it produces smoke, a strange odor, or unusual

noise. Immediately unplug the equipment and contact your dealer for advice.

✓ Never attempt to repair this product yourself. Improper repair work can be dangerous.

✓ Never disassemble or modify this product. Tampering with this product may result in

injury, fire, or electric shock.

– 5 –

3. Setup

3-1. Connecting the USB/PoweredUSB Cable to the Printer

3-1-1. U Model

Affix the ferrite core onto the USB interface cable and pass the cable through the cable support
as shown. Then, connect the USB interface cable to the printer.

Note: The dialog shown below may appear on your PC screen if your PC is running Windows

98 or Me, and if you turn ON the power of the printer for the first time while the PC and
the printer are connected with the USB cable. In this case, refer to the software manual
on the CD-ROM, in the following directory: Documents folder.

– 6 –

3-1-2. PU Model

CAUTION

Make sure that the printer is turned off before connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type).

(1) According to the cable used, install the connector cover onto the printer to prevent improper

cable connections.

USB cable or PoweredUSB cable (Y cable) .......... Connector cover A

PoweredUSB cable (straight type) ......................... Connector cover B

The printer is shipped with connector cover B installed. This cover does not need to be
removed when using the PoweredUSB cable (straight type). When using a USB cable or
PoweredUSB cable (Y cable), remove connector cover (B) and install connector cover (A)
to the printer until a click is heard.
To remove connector cover (B), use a flat-head screwdriver as shown to push in the hook
on the cover.

12

34

Connector cover B

Connector cover B

Connector cover A

Hook

Hook

– 7 –

Note: The dialog shown below may appear on your PC screen if your PC is running Windows

98 or Me, and if you turn ON the power of the printer for the first time while the PC and
the printer are connected with the USB/PoweredUSB cable. In this case, refer to the
software manual on the CD-ROM, in the following directory: Documents folder.

(2) Connect the interface cable to the printer as shown. When using the USB cable, secure the

cable with the hook.

USB cable

PoweredUSB cable (Y cable)

PoweredUSB cable (straight type)

– 8 –

3-2. Connecting to a Peripheral Unit

You can connect a peripheral unit to the printer using a modular plug. The following describes
how to install the ferrite core and make the actual connection. See “Modular plug” on page 30
PoweredUSB for details about the type of modular plug that is required. Note that this printer
does not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.

CAUTION

Make sure that the printer is turned off and unplugged from the AC outlet and that the computer
is turned off before making connections.

(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.

CAUTION

Do not connect a telephone line into the peripheral drive connector. Failure to observe this may
result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a chance
it may carry peripheral voltage.

[U Model]

[PU Model]

– 9 –

3-3. Loading the Roll Paper

Be sure to use roll paper that matches the printer’s specification.
When using a paper roll with an 57.5 mm width, install the paper roll holder as described on the
following page.

Cover open lever

Roll paper

1) Push the cover open lever, and open the
printer cover.

2) While observing the direction of the roll,
set the paper roll into the hollow, and pull
on the leading edge of the paper toward
you.

– 10 –

Paper roll holder

Note: When using a paper roll with an 57.5

mm width, install the paper roll holder
in the groove in the printer.

If a paper roll with a 57.5 mm width
has been used, a paper roll with a

79.5 mm width cannot be used.
(Changing from the smaller roll to a
larger roll will cause part of the
print head to rub against the platen
and deteriorate.)

3) Push down both sides of the printer cover
to close.

Note: Make sure that the printer cover is

securely closed.

Tear Bar Model

4) Tear Bar Model:
Tear off the paper as shown.

Auto Cutter Model:

If the printer cover is closed after turning
on the power, the cutter operates automati­cally and the front end of the paper is cut.

– 11 –

WARNING

• Do not touch the cutter blade.

- There is a cutter inside the paper outlet slot. Not only should you not put your hand in the
paper outlet slot while printing is in progress, never put your hand into the outlet even when
printing is not in progress.

- The printer cover can be opened when replacing the paper. However, since the cutter blade
is on the inside of the printer cover, be careful not to place your face or hands too close to
the cutter blade.

• During and immediately after printing, the area around the thermal head is very hot. Do not
touch it, as you could be burned.

CAUTION

• Do not operate the cover open lever while pressing on the printer cover with your hand.

• Do not pull the cover open lever and open the printer cover when printing is in progress or when
the auto cutter is operating.

• Do not pull out paper while the printer cover is closed.

• The heating element and the driver IC of the thermal head are easily damaged. Do not touch
them with metal objects, sandpaper, etc.

• Printing quality may suffer if the thermal head heating element becomes soiled by being
touched with your hands. Do not touch the thermal head heating element.

• There is a risk of damage to the driver IC of the thermal head from static electricity. Never
directly touch the IC.

• The printing quality and working life of the thermal head cannot be guaranteed if any paper
other than that recommended is used. In particular, paper containing [Na+, K+, C1-] may
drastically reduce the working life of the thermal head. Please exercise caution.

• Do not operate the printer if there is moisture on the front surface of the head from
condensation, etc.

– 12 –

3-4. Connecting the USB/PoweredUSB Cable to the PC

3-4-1. U Model

Connect the USB interface cable to a USB port of your PC.

Note: The dialog shown below may appear on your PC

screen if your PC is running Windows 98 or Me,
and if you turn ON the power of the printer for the
first time while the PC and the printer are con­nected with the USB cable. In this case, refer to the
software manual on the CD-ROM, in the following
directory: Documents folder.

3-4-2. PU Model

CAUTION

Make sure that the PC is turned off before connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type).

Connecting the USB cable

Connect the interface cable to a USB port of your PC.

Connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type)

– 13 –

Note: The dialog shown below may appear on your PC

screen if your PC is running Windows 98 or Me,
and if you turn ON the power of the printer for the
first time while the PC and the printer are con­nected with the USB/PoweredUSB cable. In this
case, refer to the software manual on the CD­ROM, in the following directory: Documents folder.

3-5. Installing the Printer Software

Here is the procedure for installing the printer driver and utility software, which are stored on the
supplied CD-ROM.
The procedure applies to the Windows operating systems shown below. For instructions on the
Linux and Macintosh OS X, refer to the software manual located in the “Linux” and “Mac”
folders on the CD-ROM.

· Windows 98 SE · Windows 2000

· Windows Me · Windows XP

(1) Turn ON the power to your PC to start Windows.
(2) Insert the supplied CD-ROM (Drivers and Utilities)

into the CD-ROM drive.
(3) Follow the instructions that appear on the screen.
(4) The dialog shown in the illustration indicates that the

procedure has been completed. Click “OK”.

The dialog that appears on the screen varies with your system. This completes the installation of
the printer software. A message will appear, prompting you to restart. Restart Windows.

– 14 –

3-6. Connecting the Power Cord

3-6-1. U Model

Note: Before connecting/disconnecting the power cord, make sure that power to the printer

and all the devices connected to the printer is turned off. Also make sure the power cable
plug is disconnected from the AC outlet.

(1) Check the label on the back or bottom of the printer to make sure its voltage matches that

of the AC outlet. Also make sure the plug on the power cord matches the AC outlet.
(2) If the power cord is not attached to the printer, plug the appropriate end into the AC inlet on

the back of the printer.
(3) Plug the power cord into a properly grounded AC outlet.

CAUTION

If the voltage shown on the label on the bottom of your printer does not match
the voltage for your area, contact your dealer immediately.

– 15 –

3-6-2. PU Model

Note: Before connecting/disconnecting the AC adapter, make sure that power to the printer

and all the devices connected to the printer are turned off. Also make sure the power
cable plug is disconnected from the AC outlet.

(1) Connect the AC adapter to the power cable.

Note: Use only the standard AC adapter and power cable.

(2) Connect AC adapter to the connector on the printer.

(3) Insert the power cable plug into an AC outlet.

AC outlet

s

CAUTION

When disconnecting the cable, take hold of the cable connector to pull it out.
Releasing the lock makes it easy to disconnect the connector.
Pulling the cable excessively could cause damage to the connector.

– 16 –

3-7. Turning Power On

Make sure that the Power cord has been connected as described in 3-6.

(1) Turn ON the power switch located on the front of the printer.

The POWER lamp on the control panel will light up.

Power switch

CAUTION

We recommend that you unplug the printer from the power outlet whenever you do not plan to use
it for long periods. Because of this, you should locate the printer so that the power outlet it is
plugged into is nearby and easy to access.
When an Switch cover is affixed to the printer above the power switch, the ON/OFF marks of the
power switch may be hidden. If this occurs, remove the power cord from the outlet to turn the
printer OFF.

Note: The dialog shown below may appear on your PC screen if your PC is running Windows

98 or Me, and if you turn ON the power of the printer for the first time while the PC and
the printer are connected with the USB/PoweredUSB cable. In this case, refer to the
software manual on the CD-ROM, in the following directory: Documents folder.

– 17 –

4. Attaching the Accessories

The following accessories do not necessarily have to be attached.
Attach them if necessary.

• Holding plate

• Rubber feet

• Switch cover

4-1. Attaching the Holder Plate

(1) Attach the holding plate to the printer.

Then tighten the two screws that were
supplied to secure it in place.

(2) Position the printer over the screws, etc.,

on the wall and then slide it downward to
set it in place.

(3) Push the cover open lever, and open the

printer cover.

(4) Insert the roll paper as shown.

– 18 –

4-2. Attaching the Rubber Feet

(1) Attach the four rubber feet in the positions

shown in the figure.
Ensure that any soiling has been com­pletely wiped off before attaching the rub­ber feet.

(2) Push the cover open lever, and open the

printer cover.

(3) Insert the roll paper as shown.

– 19 –

4-3. Switch Cover Installation

It is not necessary to install the switch cover. Only install it if it is necessary for you. By installing
the switch cover, the following become possible.

• Preventing the power switch from being operated by mistake.

• Ensuring that other people can not easily operate the power switch.

Install the switch cover as shown in the diagram below.

The power switch can be turned ON (!) and OFF (O) by inserting a narrow instrument (ball pen
etc.) in the holes in the switch cover.

CAUTION

We recommend that you unplug the printer from the power outlet whenever you do not plan to use
it for long periods. Because of this, you should locate the printer so that the power outlet it is
plugged into is nearby and easy to access.

– 20 –

5. Thermal Roll Paper Specification

When consumable parts have run out, use those specified below.

5-1. Roll paper specification

Thermal paper
Thickness: 65~85 µm (excluding Mitsubishi HiTec F5041)
Width: 79.5±0.5 mm (57.5±0.5 mm when the paper roller holder is used)
Outer roll diameter: ø83 mm or less
Take up paper roll width: 80 mm or (58 mm when the paper roller holder is used)
Core outer/inner diameter

Core outer Core inner

ø18±1 mm ø12±1 mm
Printed surface: Outer edge of roll
Tail end handling: Do not use paste or glue to secure the roll paper or its core.

Do not fold the tail end of the paper.

5-2. Recommended paper

+0.5

-1

+0.5

-1

Note:

1) The print density may vary depending on the type of roll paper, operating environment, and
power consumption mode.

2) A reader or scanner may not be able to scan a printed bar code or characters depending on
the print density. Make sure that your reader or scanner is able to scan correctly beforehand.

5-2-1. U Model

Manufacturer

Mitsubishi Paper

Mills Limited

Mitsubishi HiTec Pa­per Flensburg GmbH

Oji Paper Co., Ltd.

Nippon Paper Industries

Kanzaki Specialty

Papers Inc. (KSP)

Product

name

P220AG

HP220AB-1

P220AGB

PB670

PB770

F5041

PD150R
PD160R

PD750R

PD700R

TF50KS-E2C

P320RB

P320BB

Quality characteristics/Use

normal type paper

high image stability paper

normal type paper, card ticket

2 color paper: Red & Black

2 color paper: Blue & Black

normal type paper

normal type paper

high image stability paper

2 color paper: Red & Black

2 color paper: Blue & Black

normal type paper

2 color paper: Red & Black

2 color paper: Blue & Black

Paper thickness

(µm)

65 (thickness)

75 (thickness)

80 (thickness)
75 (thickness)

75 (thickness)

60 (thickness)

75 (thickness)

65/75 (thickness)

75 (thickness)

75 (thickness)

65 (thickness)

65 (thickness)

65 (thickness)

– 21 –

5-2-2. PU Model

Manufacturer

Mitsubishi Paper

Mills Limited

Mitsubishi HiTec Pa­per Flensburg GmbH

Oji Paper Co., Ltd.

Nippon Paper Industries

Kanzaki Specialty

Papers Inc. (KSP)

Product

name

P220AG

HP220AB-1

P220AGB

PB670

PB770

F5041

PD150R

PD160R

PD750R

PD700R

TF50KS-E2C

P320RB
P320BB

Quality characteristics/Use

normal type paper

high image stability paper

normal type paper, card ticket

2 color paper: Red & Black

2 color paper: Blue & Black

normal type paper

normal type paper

high image stability paper

2 color paper: Red & Black

2 color paper: Blue & Black

normal type paper

2 color paper: Red & Black

2 color paper: Blue & Black

Paper thickness

(µm)

65 (thickness)

75 (thickness)

80 (thickness)

75 (thickness)

75 (thickness)

60 (thickness)

75 (thickness)

65/75 (thickness)

75 (thickness)

75 (thickness)

65 (thickness)

65 (thickness)

65 (thickness)

Note:

Access the following URL for the information of the recommended paper.
http://www.star-m.jp/eng/dl/dl02.htm

Power consumption

mode

Standard mode only

Standard mode only

Standard mode only

Standard mode only

Standard mode only

Standard mode only

– 22 –

6. Control Panel and Other Functions

6-1. Control Panel

1 POWER lamp (Green LED)

Lights when the power is ON.

2 ERROR lamp (Red LED)

Indicates various errors in combination
with POWER lamp.

3 FEED button

2 ERROR lamp (Red LED)

1 POWER lamp (Green LED)

6-2. Errors

1) Automatically recoverable errors

Error Description

Head high temperature
detection

Board high temperature
detection

Cover open error

POWER Lamp

Flashes at 0.5-second
intervals

Flashes at 2-second
intervals

On

3 FEED button

Press the FEED button to feed roll paper.

ERROR Lamp

Off

Off

On

Recovery Conditions

Automatically recovered after the
print head has cooled.

Automatically recovered after the
board has cooled.

Automatically recovered after the
printer cover is closed.

– 23 –

2) Non-recoverable errors

Error Description
Head thermistor error

Board thermistor error

VM voltage error

VCC voltage error

EEPROM error

USB error

CPU error

RAM error

POWER Lamp
Flashes at 0.5-second

intervals

Flashes at 2-second inter­vals

Off

Flashes at 1-second inter­vals

Flashes at 0.25-second
intervals

Flashes at 5-second inter­vals

Off

Off

ERROR Lamp
Flashes at 0.5-second

intervals

Flashes at 2-second inter­vals

Flashes at 1-second inter­vals

Flashes at 1-second inter­vals

Flashes at 0.25-second
intervals

Flashes at 5-second inter­vals

Off

On

Note:

1) If a non-recoverable error occurs, turn the power OFF immediately.

2) If a non-recoverable error occurs, please consult the dealer for repairs.

Recovery Conditions
Non-recoverable

Non-recoverable

Non-recoverable

Non-recoverable

Non-recoverable

Non-recoverable

Non-recoverable

Non-recoverable

3) Paper cut error

Error Description

Paper cut error

POWER Lamp

Off

ERROR Lamp

Flashes at 0.125­second intervals

Recovery Conditions

Recovered by turning the power OFF, elimi­nating the cause of the error such as jammed
paper, returning the cutter to its home posi­tion, and turning the power ON (see 7-3).

Note:

If the cutter does not return to its home position or does not perform the initial movement, it
will result in a non-recoverable error.

4) Paper detection error

Error Description

Paper out error

POWER Lamp

On

ERROR Lamp
Flashes at 0.5-

second intervals

Recovery Conditions
Automatically recovered by loading a new

paper roll, then closing the printer cover.

– 24 –

6-3. Self-Printing

Test Printing
Turn the power ON while holding the FEED button depressed. Test printing is performed. The
version number and printer settings are printed. After the printer starts printing, release your hand
from the FEED button. After self-printing is completed, the printer will start in the normal mode.

– 25 –

7. Preventing and Clearing Paper Jams

7-1. Preventing Paper Jams

The paper should not be touched during ejection and before it is cut.
Pressing or pulling the paper during ejection may cause a paper jam, paper cutting failure or line
feed failure.

7-2. Removing Paper Jam

If a paper jam occurs, clear it as described below.

(1) Set the power switch to off to turn off power to the printer.

(2) Push the cover open lever, and open the printer cover.

If the printer cover will not open on auto cutter models, it means that the auto cutter is not
at the home position. In this case, return the auto cutter to the home position by following
the instructions provided in section 7-3. Then open the printer cover after the paper jam has
been removed.

(3) Remove the jammed paper.

CAUTION

Take care not to damage the printer when removing the jammed paper.
Since it is easy to damage the thermal head in particular, take care not to touch it.

(4) Position the roll paper straight and close the printer cover gently.

Note 1: Make sure that the paper is positioned straight. If the printer cover is closed with

the paper skewed, a paper jam may result.

Note 2: Lock the printer cover by pressing down on the sides. Do not try to close it by

pressing down on the center. The cover may not lock properly.

(5) Set the power switch to on to turn on power to the printer. Make sure that the ERROR LED

is not lit.
Note: While the ERROR LED is lit, the printer will not accept any commands such as the

print command, so make sure that the printer cover is locked properly.

– 26 –

7-3. Releasing a Locked Cutter (Auto Cutter Mode only)

If the auto cutter locks up or fails to cut the paper, follow the steps below.

WARNING

Since working on the cutter may be dangerous, be sure to turn off the printer first.

(1) Set the power switch to OFF to turn off the printer.

(2) Remove the front cover to reveal the auto cutter.

(3) Remove any jammed paper.

Note: Be careful not to damage the printer while removing any jammed paper.

Since the thermal print head is particularly sensitive, be sure not to touch it.

Front cover

Auto cutter

– 27 –

(4) If the cutter is locked, insert a Philips screwdriver into the Philips screw hole on the side of

the cutter, and turn it in the direction of the arrow shown on the right, in order to return the
cutter to its normal position.

(5) Open the printer cover, remove any jammed paper, and then reinstall the paper roll.

(6) Install the front cover, and then set the power switch to ON.

– 28 –

8. Periodical Cleaning

Printed characters may become partially unclear due to accumulated paper dust and dirt. To
prevent such a problem, paper dust collected in the paper holder and paper transport section and
on the surface of the thermal head must be removed periodically. Such cleaning is recommended
to be carried out once six month or one million lines.

8-1. Cleaning the Thermal Head

To remove blackish dust collected on the surface of the thermal head, wipe it with Isopropyl
alcohol (IPA).

Note: The thermal head is easy to damage, so clean it gently with a soft cloth. Take sufficient

care not to scratch it when cleaning it.

8-2. Cleaning the Paper Holder

Use a soft cloth to remove paper dust from the paper holder and paper transport section.

– 29 –

9. Peripheral Unit Drive Circuit

Peripheral unit drive circuit connector only connects to peripheral units such as cash drawers, etc.
Do not connect it to a telephone.
Use cables which meet the following specifications.

Peripheral Drive Connector

Pin No.

Signal

name direction

Function

I/O

1 FG Frame ground —

2 DRD1 Drive signal 1 OUT

3 +24V Drive power OUT

4 +24V Drive power OUT

5 DRD2 Drive signal 2 OUT

6 DRSNS Sense signal IN

Drive circuit

The recommended drive unit is shown below.

F.G

TR1

61

6-P Modular jack
connector

M-GND

TR2

M-GND

TR3

+24V

+5V

R2

7824

R1

Modular plug

Modular plug: MOLEX 90075-0007,
AMP641337, or BURNDY B-66-4

16

1

2

D1

3

4

D2

5

6

With shield

L1

L2

Peripheral
unit 2

Frame
ground

Shield

Wire lead

Peripheral
unit 1

R3

4.7kΩ
1/4W

Compulsion
switch

Reference
2SD 1866 Circuit Configuration

B

R3 R4

R3= 3.5kΩ
R4= 300Ω

Printer side User side

C

Drive Output: 24V, Max. 1.0A
TR1, TR2: Transistor 2SD1866 or equivalent
R1=10 kΩ
R2=33 kΩ

E

– 30 –

Notes: 1. Pin 1 must be shield drain wire connected to peripheral device frame ground.

2. It is not possible to drive two drives simultaneously.

3. The peripheral drive duty must satisfy the following:
ON time / (ON time + OFF time)

0.2

4. Minimum resistance for coils L1 and L2 is 24Ω.

5. Absolute maximum ratings for diodes D1 and D2 (Ta = 25°C) are:
Average Rectified Current Io = 1A

6. Absolute maximum rating for transistors TR1 and TR2 (Ta = 25°C) are:
Collector current Ic = 2A

– 31 –

10. Specifications

10-1. General Specifications

(1) Printing method Direct line thermal printing
(2) Print speed Max. 1000 dots/sec. (125 mm/sec.)
(3) Dot density 203 dpi: 8 dots/mm (0.125 mm/dot)
(4) Printing width Max. 72 mm
(5) Roll paper Refer to chapter 5 for details on the recommended roll paper.

Paper width:79.5±0.5 mm (57.5±0.5 mm when the paper roll
holder is used)

Roll diameter: ø83 mm or less
(6) Overall dimension 142 (W) × 204 (D) × 132 (H) mm
(7) Weight Auto cutter model : 1.72 kg (without roll paper)

Tear bar model : 1.56 kg (without roll paper)
(8) Noise Approx. U Model

49 dB (Auto cutter model)
48 dB (Tear bar model)

PU Model

50 dB (Auto cutter model)
50 dB (Tear bar model)

Note: The noise measurements listed above were obtained

according to conditions established by this company. The
noise measurements may vary depending on the type of
paper used, type of printing, operating environment, and
power consumption mode.

142 mm

132 mm

204 mm

– 32 –

10-2. Auto Cutter Specifications

(1) Cutting frequency Max. 20 cuts per minute
(2) Thickness of paper 65~85 µm

10-3. Interface

(1) Specifications USB 2.0 full speed

Printer class and vendor class compatible
(2) Connector

U Model Type B
PU Moedl Type B and PoweredUSB connector

Type B connector:

DUSB-BRA42-T11(D2)-FA (manufacturer: DDK)

Pin No. Signal name Function

1 VBUS USB Power pin (+5V DC)

2 D - Serial Date -

3 D + Serial Date +

4 GND Signal ground

21
34

PoweredUSB connector:

69913-104LF (manufacturer: FCI)

Pin No. Signal name Function

1 F-GND Frame ground

2 +24V +24V DC

3 GND Signal ground

4 D + Serial Date +

5 D - Serial Date -

6 VBUS USB Power pin (+5V DC)

7 +24V +24V DC

8 F-GND Frame ground

10-4. Electrical Characteristics

10-4-1. U Model

(1) Input Voltage 100 to 240 V AC, 50/60 Hz
(2) Current Consumption Operating: Approx. 40 W (at ASCII printing)

Stand-by: Approx. 3 W

8

1

– 33 –

10-4-2. PU Model (AC adapter)

(1) Input: 100 to 240V AC, 50/60 Hz
(2) Output: DC 24V ± 5%
(3) Current Consumption (DC 24 V at room temperature)

Low-power consumption mode:

Stand-by: Approx. 0.1A
Mean: Approx. 1.0A (at ASCII continuous printing)
Peak: Approx. 5.0A

(at print duty 100%, for 10 seconds or less)

Standard mode:

Stand-by: Approx. 0.1A
Mean: Approx. 1.4A (at ASCII continuous printing)
Peak: Approx. 10.0A

(at print duty 100%, for 10 seconds or less)

To switch between the standard and low-power consumption modes, refer to chapter 11 for
details on the DIP switch settings.

Notes:There is a danger that there will be a large incoming current when turning the printer

back on after turning it off. Therefore, wait at least 5 seconds before turning the
printer back on.

Pin No. Function

1 Drive power (24V)

2 Signal GND

3 N.C.

Shell Frame ground

<Viewed from Connector Surface>

3

1

2

(4) Power Connector

Notes:

• When using a printer power supply other than the optional AC adapter (PS60A-24A
series), be sure that the following cautions are observed.

• Use a power supply of DC 24 V ± 5% and more than 2.0 A (5.0 A Load 10 sec. Min.) with
SELV output and LPS or Class 2 output approved by IEC60950.

• Be careful about installing the printer in an area where there is noise. Take the appropriate
measures to protect against electrostatic AC line noise, etc.

– 34 –

10-4-3. PU Model (PoweredUSB cable)

When using the PoweredUSB cable, DC 24 V must be supplied to the printer from the system.
Use a power supply for the printer that meets the following requirements.

Power Requirements
(1) Output: DC 24V ± 5%
(2) Current Consumption (DC 24 V at room temperature)

Low-power consumption mode:

Stand-by: Approx. 0.1A
Mean: Approx. 1.0A (at ASCII continuous printing)
Peak: Approx. 5.0A

(at print duty 100%, for 10 seconds or less)

Standard mode:

Stand-by: Approx. 0.1A
Mean: Approx. 1.4A (at ASCII continuous printing)
Peak: Approx. 10.0A

(at print duty 100%, for 10 seconds or less)

To switch between the standard and low-power consumption modes, refer to chapter 11 for
details on the DIP switch settings.

Notes:There is a danger that there will be a large incoming current when turning the printer

back on after turning it off. Therefore, wait at least 5 seconds before turning the
printer back on.

– 35 –

10-5. Environmental Requirements

(1) Operating

Temperature 5°C to 45°C
Humidity 10% to 90% RH (without condensation)

(%RH)

90

80

34°C90% RH

60

40

Relative humidity

20

10

01020

Operating environment

range

30 40 50

Temperature (°C)

Operating temperature and humidity range

(2) Transport/storage (except for paper)

Temperature -20°C to 60°C
Humidity 10% to 90% RH (without condensation)

40°C65% RH

45°C50% RH

– 36 –

10-6. Reliability

1) Life Mechanical: 20 million lines
Head: 100 million pulses, 100 km (±15% max. average head resistance

fluctuation)
For 2-color printing, 50 million pulses, 50 km (±15% max.
average head resistance fluctuation)

Auto cutter: 1 million cuttings (provided the paper thickness is between 65 and

85 µm)

<Conditions>
Average printing ratio: 12.5%
Recommended thermal paper: 65 µm

2) MCBF: 60 million lines

The Mean Cycle Between Failure (MCBF) is defined to be the overall failure cycle, which
includes random or wear failures that occur until the printer reaches its mechanical life of
20 million lines.

* As the mechanical remains at 20 million lines, the MCBF of 60 million lines does not

indicate its useful life.

3) Auto Cutter (Life)

1 million cuttings (provided the paper thickness is between 65 and 85 µm)

* All the reliability values indicated above are based on the use of the recommended thermal

paper. No reliability can be guaranteed for the use of non-recommended thermal paper.

– 37 –

11. DIP Switch Settings

There are DIP switches located on the bottom of the PU model printers and various settings can
be performed as shown in the following table.

When changing the settings, use the following procedure.

Note: For U model printers, the DIP switch settings do not need to be performed.

(1) Turn the printer off and disconnect the power cable plug from the AC outlet.
(2) Remove the screw, and then remove the DIP switch cover on the bottom of the printer.

[PU model]

DIP switch 1

1234

OFF

ON

When the printer is shipped, DIP switch 1-4 is set to OFF;
all of the other switches are set to ON.

(3) Use a tool with a narrow tip to change the DIP switch settings.
(4) Install the DIP switch cover and secure it with the screw.

Note: The new settings will take effect after the printer is turned on.

DIP switch 1

Switch 1-1 Power consumption mode

OFF Standard mode

ON Low-power consumption mode (Default setting)

Always set DIP switches 1-2 and 1-3 to ON and DIP switch 1-4 to OFF.

– 38 –

ELECTRONIC PRODUCTS DIVISION
STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu-ku, Shizuoka,
424-0066 Japan
Tel: [phone], Fax: [phone]

Please access the following URL

http://www.star-m.jp/eng/dl/dl02.htm

for the latest revision of the manual.

OVERSEAS SUBSIDIARY COMPANIES
STAR MICRONICS AMERICA, INC.

1150 King Georges Post Road, Edison, NJ 08837-3729 U.S.A.
Tel: [phone], Fax: [phone]

STAR MICRONICS U.K. LTD.

Star House, Peregrine Business Park, Gomm Road,
High Wycombe, Bucks, HP13 7DL, U.K.
Tel: [phone], Fax: [phone]

Printed in China, 80870492CD

2006.12.31