StarTech.com TB3DK2DPW, TB3DK2DPWUE User Manual

Manual Revision: 09/27/2016

For the latest information, technical specications, and support for
this product, please visit www.startech.com

FR: Guide de l’utilisateur - fr.startech.com
DE: Bedienungsanleitung - de.startech.com
ES: Guía del usuario - es.startech.com
NL: Gebruiksaanwijzing - nl.startech.com
PT: Guia do usuário - pt.startech.com
IT: Guida per l’uso - it.startech.com

TB3DK2DPW
TB3DK2DPWUE

Thunderbolt 3 Dual-4K Docking Station for
Laptops - Windows Only

*actual product may vary from photos

Instruction manual

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help

This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

Changes or modications not expressly approved by StarTech.com could void the user’s
authority to operate the equipment.

Industry Canada Statement

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.

CAN ICES-3 (B)/NMB-3(B)

Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols

This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and do not
represent an endorsement of a product or service by StarTech.com, or an endorsement of the
product(s) to which this manual applies by the third-party company in question. Regardless
of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby
acknowledges that all trademarks, registered trademarks, service marks, and other protected
names and/or symbols contained in this manual and related documents are the property of
their respective holders.

Instruction manual

i

Table of Contents

Introduction ............................................................................................ 1

Packaging contents .................................................................................................................................. 1

System requirements ............................................................................................................................... 1

Product diagram ....................................................................................3

Front view .................................................................................................................................................... 3

Rear view ...................................................................................................................................................... 3

About Thunderbolt 3 ............................................................................. 4

About DP alt mode (DisplayPort alternative mode) .....................................................................4

Thunderbolt temperature ......................................................................................................................4

About USB 3.0 and USB 3.1 Gen 1 .......................................................5

About the docking station USB-C ports .............................................5

About the docking station ports .........................................................5

Install the docking station .................................................................... 6

Power the docking station .....................................................................................................................6

Connect the docking station ................................................................................................................ 6

Install the drivers ....................................................................................................................................... 6

Charge a device .....................................................................................7

Congure a display device ....................................................................7

Connect a display to the DisplayPort port ....................................................................................... 7

Connect a display to the Thunderbolt 3 USB-C port .................................................................... 8

Connect multiple Thunderbolt 3 displays in a daisy chain ........................................................ 8

Supported video resolutions ...............................................................9

Instruction Manual

ii

Bandwidth allocation ...........................................................................9

Troubleshooting ..................................................................................... 11

Technical support ...................................................................................12

Warranty information ............................................................................12

Instruction manual

1

Introduction

The TB3DK2DPW and TB3DK2DPWUE integrate Thunderbolt™ 3 technology to oer
throughput at speeds up to 40Gbps. It lets you connect dual-4K monitors (60Hz) to
your Windows® based laptop. Plus, the dock oers a range of input and output ports,
such as DisplayPort, Gigabit Ethernet, USB fast-charge, USB 3.0, USB-C™, headphone,
microphone, and Thunderbolt 3.

Packaging contents

• 1 x Thunderbolt 3 dual-4K docking station for laptops

• 1 x Thunderbolt 3 cable - 40Gbps - 0.5 m

• 1 x universal power adapter

• 1 x power cord (NA) - 2 x power cords (UK/EU) for TB3DK2DPWUE

• 1 x instruction manual

System requirements

• Host laptop with an available Thunderbolt 3 port

• Available AC electrical outlet

• DisplayPort equipped display(s) with cable(s) as needed (for additional external
display)

• Thunderbolt 3 equipped display(s) with cable(s) as needed (for additional external
display)

Note: To connect a second display, you must use one of the docking station’s
Thunderbolt 3 USB-C ports. Additional adapter purchases might be required to use the
docking station with HDMI, DVI, or VGA displays. See the Congure a display device

section for further details.

• A 4K-capable display is required to achieve 4096 x 2160p resolution (4K is also
known as 4K x 2K)

• A 5K-capable display is required to achieve 5120 x 2880p resolution

• Any of the following operating systems:

• Windows 10 (32-bit or 64-bit)

• Windows 8 / 8.1 (32-bit or 64-bit)

• Windows 7 (32-bit or 64-bit)

Notes:

• The docking station only supports Windows operating systems.