StarTech.com SV841HDIE, SV441HDIE, SV1641HDIE User Manual

Se r

SV4 4

1HDIE

ve r

Remot e

Control

SV8 4

1HDIE

SV16 4

1HDIE

Instruction

Actual product may vary from photo

Manual

www.compatible.eu [phone] [e-mail]

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Use of Trademarks, Registered Trademarks, and
other Protected Names and Symbols

This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and
do not represent an endorsement of a product or service by StarTech.com, or an
endorsement of the product(s) to which this manual applies by the third-party company in
question. Regardless of any direct acknowledgement elsewhere in the body of this
document, StarTech.com hereby acknowledges that all trademarks, registered
trademarks, service marks, and other protected names and/or symbols contained in this
manual and related documents are the property of their respective holders.

www.compatible.eu [phone] [e-mail]

Instruction

Manual

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Required cables and hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installing the KVM Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Connecting the Unit to the host computer and network . . . . . . . . . . . . . . . . . . . 2

Connecting a local keyboard, mouse and monitor . . . . . . . . . . . . . . . . . . . . . . . 3

To connect console devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Disabling mouse acceleration on host computer . . . . . . . . . . . . . . . . . . .4

Configuring SVxx41HDIE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Web configuration using the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Web configuration using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Web configuration using a static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Terminal configuration using a serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The login screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Web Interface introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Main Menu selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Network Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

RADIUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Serial Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Time/Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Manual upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Port Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Site map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Copyright menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the Terminal Interface via Serial Port . . . . . . . . . . . . . . . . . . 17

Accessing the VNC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Native VNC Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

SSH Tunnel (with Native VNC client) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the VNC Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Bribar feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

i

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Instruction

Manual

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

VirtKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Video tuning menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Optimizing video performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Choose the best video mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Noisy video cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Network performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using the Advanced Video Tuning feature . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Using the Modem feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Connecting a modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Modem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Configuring the remote connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessing the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Modem Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Serial Remote Control operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Connecting Serial Remote Control modules . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configuring/viewing Remote Control modules via Web Interface . . . . . . . . . .31

Advanced configuration using the integrated SSH shell . . . . . . . . . . . . . . . . .33

Remote login via SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

About Security Certificate warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Supported Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

ii

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Instruction

Manual

1

Introduction

Thank you for purchasing a StarTech.com Server Remote Control. Using the Internet or
your TCP/IP enabled network, you can now remotely monitor and control critical PC
servers and workstations, using an industry-standard Web browser or VNC client.

Features

• Supports industry-standard networking and management protocols (i.e.TCP/IP and
SNMP)

• Offers secure management options including SSL encryption, SSH tunneling, and
RADIUS authentication

• One remote management point for multiple computers

• Platform independent: can be managed using any Java-enabled Web browser and

connected to virtually any host server or computer that supports PS/2 input
devices

• On Screen Display offers convenient control and configuration options

Contents

This package should contain:

• 1 x KVM Remote Control unit

• 1 x Power adapter

• 1 x Power cord

• 1 x Serial Cable

• 1 x Instruction Manual

Required Cables and

Depending on your needs, you may need one or more of the following cables:

All applications
StarTech.com part number: M45PATCHxxxx

1 x Straight-through Ethernet patch cable (to connect the unit to your LAN)

StarTech.com part number: SVECONxx

StarTech.com PS/2 3-in-1 KVM Cables (1 for each managed computer )

StarTech.com part number: SCNM9FF

StarTech.com 10 ft. Cross Wired Serial/Null Modem Cable DB9 F/F

Har

dware

Instruction

Manual

2

Installing the KVM Remote Control

Connecting the Unit to the Host Computer and Network

*SV841HDIE rear panel shown

1.Power down the computer to which the KVM Remote Control will be connected (

computer

instructions that came with the 1110EXTRACK (optional, not included).

2.If present, disconnect the existing monitor and PS/2 keyboard/mouse from the host
computer.

3.Using the provided integrated KVM cable, locate the end with the male VGA (monitor)
connector and connect it to the VGA-out connector on the back of the host computer.

4.Connect the PS/2 keyboard and mouse connectors on the same end of the integrated
KVM cable as the VGA connection you completed in the previous step.

5.Insert the connectors on the opposite end of the integrated KVM cable (video,
keyboard, mouse) to the
panel of the KVM Remote Control as appropriate.

6.Using a Category 5 Ethernet patch cable, connect the LAN connector on the rear
panel of the SVxx41HDIE to a network data jack (usually on a hub, switch, router, or
pre-wired wall jack).

Important

7.
directly to “Connecting a Local Keyboard, Mouse, and Monitor” after completing step 9.
Otherwise, complete steps 9 and 10 now and continue to

Explained

9.Connect the power cord (provided) to an appropriate electrical outlet, plug the
opposite end of the power cord into the AC/DC adapter, and plug the power connector
into the DC-in port on the rear panel of the unit. The LED underneath the power
connectors will be solid green when the unit is powered.

). If purchased, install the unit in your rack or cabinet following the

Video (IN),Host Keyboard,Host Mouse

: If you want to continue to use the host computer locally, skip step 9 and go

Configuration Methods

.

ports on the rear

host

10. Power on the host computer.

NOTE:

package or branded by StarTech.com, ensure that the cables are of high quality and use
the minimum possible distance necessary. Low quality or excessively long (particularly
video) cables between the host computer and the Remote Control could degrade
performance.

IMPORTANT:

both sides are unobstructed.

If you are using cables other than those provided in the KVM Remote Control

SVx41HDIE is convection-cooled. As such, please ensure the vents on

Instruction

Manual

3

Connecting a Local Keyboard, Mouse, and Monitor

1

DC In

2

Link

3

Serial Port

4

VGA Out

5

R-Port

6

LAN

7

PS/2 Keyboard

8

PS/2 Mouse

9 - 16

Remote connections

1 2 3 4

5 6 7 8

9 10 11 12 13 14 15 16

*SV841HDIE rear panel shown

SVxx41HDIE has the capability to connect a local keyboard, mouse, and monitor to the
host computer for maintenance and monitoring, allowing users to physically use the host
computer as though SVxx41HDIE were transparent. If needed, the unit can be run
through a typical KVM switch like any other computer. Using a KVM cable, you can
connect the Server Remote Control’s host computer inputs to the “console” connectors
on a KVM switch allowing you to control more than one computer remotely using a single
Server Remote Control. If you want to use SVxx41HDIE through a KVM switch, consult
the documentation that came with the switch for more details on how to make the
necessary connections. See the section entitled Configuring the SVxx41HDIE for more
information on using a KVM switch with the SVxx41HDIE.

To connect console devices:

1.Connect a standard PS/2 keyboard to the
the SVxx41HDIE.

2.Connect a standard PS/2 mouse to the

Local Mouse

SVxx41HDIE.

3.Connect a SVGA-compliant monitor to the
SVxx41HDIE.

4.Power on the host computer.

Local Keyboard

port on the front panel of the

Video (Out)

port on the front panel of

port on the front panel of

Instruction

Manual

4

Disabling Mouse Acceleration on the Host Computer

Many operating systems offer a feature called mouse acceleration, allowing the user to
adjust the responsiveness of the cursor on the screen in relation to physical movements
of the mouse. While this is usually a beneficial interface enhancement, it can interfere
with the operation of the KVM Remote Control and should be disabled on the host
computer before a remote session is attempted. Follow the instructions below to disable
mouse acceleration for the operating system installed on the host computer.

Windows 98

1.From the Control Panel, click on

2.From Mouse Properties, click on the

3.Make sure the Pointer speed bar is centered and Acceleration is set to

Windows 2000

1.From the Control Panel, Click on

2.From Mouse properties, click on the

3.Make sure that the Pointer speed bar is centered and Acceleration is set to None.

Windows XP and Windows Server 2003

1.Go to

Linux, Unix and X-Windows

1.Add this command to your xinitrc, xsession or other startup script:

Pointer Options

pointer speed bar is centered.

xset m 0/0 0

(For more information, please refer to

and turn off

Mouse

.

Motion

Mouse

Motion

Enhance Pointer Precision

tab.

.

tab.

Troubleshooting

None

.

and ensure that the

)

Instruction

Manual

5

Configuring SVxx41HDIE

SVxx41HDIE offers four distinct methods for configuring the unit for your network. Which
method will work best will depend on your level of experience and your specific network
configuration.

Please note

below can result in system instability. Please refrain from connecting the remote
computers, until the local peripherals have been connected.

Web Configuration Using the On-Screen Display

Upon boot-up, including following a reset, SVxx41HDIE will display a window on the local
video output (front VGA connector), that will appear as follows:

Assigned IP Address

The initial screen will display the IP address assigned by your existing DHCP server (if
present on your network). If no DHCP server is detected, a factory assigned IP address
will be displayed in its place (10.0.0.15 by default). Please make note of the assigned IP
address, as you will need to enter it into your web browser to access the Web Interface.

: Connecting the remote computers prior to following the steps outlined

If static IP addresses are assigned, you will likely need to change the

Address

connect a local PS/2 keyboard and press the
require an administrative username and password. By default, the username and
password are
(recommended) to be performed once the configuration is complete.

Alternatively, you may press the
asked to enter the admin password if you just press

At the main OSD menu (pictured below), you will be given several basic setup options.
To configure SVxx41HDIE to your required network settings, use the Network Setup
Wizard. To select from the menus provided, use the arrow keys on your keyboard. At

and other details, prior to connecting via your Web browser. If this is the case,

admin.

You will be given the opportunity to change the password

Setup

Enter

key. In order to proceed, you will

button on the front panel, and you will not be

Enter

.

Net Mask,IP

Instruction

Manual

6

any time, you can return to the previous menu by pressing the

Please note: Although it is not
a required step, changing the
Admin Password adds security
to your configuration settings.
By default, the Admin Password
is set to Admin.

Page Up

key.

Web Configuration Using DHCP

This method requires that your network implement DHCP (Dynamic Host Configuration
Protocol), usually on a server or network access device such as a router that dynamically
allows devices to join the network without pre-configuration. It also assumes that you will
have easy access to your network’s DHCP log, since you will need to know the IP
address of the unit to complete the configuration over your Web browser. (If you are
unsure of how to access your network’s DHCP log, contact your System Administrator for
details.) If the unit is powered on and connected to the network via LAN port on the rear
panel, it will automatically attempt to lease an IP address using DHCP. Before you can
begin the configuration process, you will need to access the DHCP log from your file
server or other device that acts as the DHCP server on the network. A simple DHCP log
looks similar to the following:

The information displayed for your own network may vary significantly from the data
displayed in the image, but should supply (at minimum) three essential details:

address,MAC address

, and device (or machine) name for the computers and other

IP

devices connected to your network. The values for the SVxx41HDIE tested above are as
follows:

IP Address:
MAC Address:
Device Name:

192.168.22.4
00-0E-C5-00-08-1A

(none)

Instruction

Manual

7

The easiest way to identify your SVxx41HDIE on the network is by its MAC address, a
unique hardware identifier that is specific to your unit. The MAC address of the unit can
be found on a white sticker on the bottom of the SVxx41HDIE. Write down this number
and keep it for future reference. Once you locate the MAC address of your unit in the
DHCP log, you can match it to its leased IP address and proceed with the Web
configuration.

NOTE:

with the Web configuration, do not power off the unit or your DHCP server, since the
Server Remote Control might lease a different IP address. Should this happen, re­examine the DHCP log to verify the IP address again.

Web Configuration Using Static IP

Since some networks rely on static IP addresses (every device has a pre-configured IP
address that does not change), the DHCP access method described above is not
applicable in those situations.

To access the Web configuration for this product, you will need to configure the
workstation you are using to the same subnet (255.255.255.0) and also assign it a valid
IP address (i.e. 192.168.1.100). For details on how to change the IP address of your
computer (if necessary), consult your documentation or System Administrator for
assistance.

NOTE:

same IP address as the SVxx41HDIE before connecting it to the network, to avoid a
conflict. Should an IP address conflict occur with another device on the network, power
off the conflicting device or assign it another IP address before continuing the installation.

NOTE:

your subnet (and therefore IP address) to configure the unit, be sure the IP address you
choose is within the allowable range for the 255.255.255.0 subnet.

Once your computer is configured to the same subnet as the SVxx41HDIE, you can use
the IP address 192.168.1.123 to access the Web configuration system.

Once you have located the IP address of the SVxx41HDIE and wish to proceed

It is advisable to verify whether another device on your network is using the

Not all IP addresses are valid for a given subnet. If you are required to change

Instruction

Manual

8

Terminal Configuration Using a Serial Cable

Configuring the SVxx41HDIE using a serial cable is the best choice if you need to pre­configure the unit before attaching it to a network, i.e. when sending to a branch office,
customer site, etc. In general, the Web configuration is preferable because of its intuitive
interface and the fact that you do not have to be within close physical proximity to
perform the configuration. However, if you wish to use the serial cable method to
configure the SVxx41HDIE, you can use any typical communication software package

UNIX:

(
You can use the serial port on the SVxx41HDIE to access the terminal configuration tool;

to do so, you will require a null modem serial cable. Connect a female end of a serial
cable to the serial port used for serial access on the host computer. Connect the
opposite end to the SVxx41HDIE. Configure the terminal software with “8N1” settings:

tip, cu, kermit, minicom;

Windows:

HyperTerminal, kermit).

Connection speed:
No. of bits:
Parity:
Stop bits:

Using the Web Interface

The Web interface is the most intuitive way to configure the SVxx41HDIE. Offering a
Java-based VNC client that can be used to control the host computer from a remote
location, as well as support for any industry-standard HTML Web browser. You can
access the Web interface by opening your Web browser and entering the IP address of
the SVxx41HDIE you wish to access/configure. The IP address will be eithera)the
address assigned by your DHCP server as identified in the previous section, or

192.168.1.123 if your network uses static IP addressing.

8

None

1

115200 bps

Sample HyperTerminal configuration

b)

Instruction

Manual

9

The Login Screen

Before you can access the Web configuration interface, you must enter a user name and
password. The default username and password as shipped from the factory is
username

admin,

with a password of

admin

.

NOTE:

an invalid security certificate. This does not affect the security of your data in any way.
Whenever you are prompted about a certificate security problem by your browser or the
Java VNC client, always choose the option to continue. For more information, please
consult the section entitled

Web Interface Introduction

After the inital login screen, the screen is divided into several sections, four of which will
remain on the screen at all times while viewing the Web Interface:

Before the login screen appears, your Web browser may display a warning about

About Security Certificate Warnings

Name

Main Menu

.