Instruction Manual
7
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The USB 2.0 to VGA Adapter can’t be set as the primary display
Some video card manufacturers ship their product with a utility that prevents other video
cards from being set as the primary card. Please check the system tray for an icon
representing this utility, and if possible, please disable the utility prior to switching to the
USB 2.0 to VGA adapter as the primary display.
My DVD player will not work when I move the image to the extended display
Some DVD playback software does not support playing video on a second adapter of any
kind. Please refer to the documentation that was included with your DVD playback
software for further information.
Video will not display using Windows Media Player on the extended desktop
Please ensure that you have moved the Media Player window completely over to the
second screen.
There are horizontal lines covering the displayed image
This is due to a low refresh rate setting. You can change this in: Display Properties,
Settings, Advanced, Monitor. Make sure that you have selected the USB 2.0 VGA
Device first, and do not exceed the refresh rate limitations of the monitor. Resetting, or
resynchronizing the monitor may also help. For further details on how to reset or
resynchronize your monitor, please refer to the documentation that was included with
your monitor purchase.
I am unable to use applications that require Direct3D on the USB 2.0 VGA adapter
Currently, the drivers that support the USB 2.0 VGA adapter do not support Direct3D.
Please check for driver updates in the future, for added support. If your application
requires Direct3D, please use the main display adapter.
The following troubleshooting tips may help if you are experiencing any issues.
Check to make sure that all connectors are plugged in correctly.
- Make sure that the USB port that you are using is USB 2.0.
- Check to see that the monitor is connected correctly and the power is ON.
- Try connecting the adapter directly to the computer instead of through a hub.
- Make sure you restart your computer after the driver installation.
- Unplug the adapter and re-insert it.
- Check the website to make sure you have the latest drivers.
- Reset/refresh/resynchronize your monitor.
- If you have problems during the boot up process, start your computer in Safe Mode