STARPLUS Triad 1, Triad 3, Triad 2 Product Description Manual

STARPLUS

Triad 1/2/3

Product Description Manual

Issue 4.1 - February 2003

This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).

VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

STARPLUSTM and TRIAD

are registered trademarks of VODAVI Technology, Inc.

mlj/2003

Issue Release Date Changes

28-99



Feature Package 2 {FP2} enhancements have been added.



Manual content contains extensive revisions.

2.1 12-99



Feature Package 2 {FP2} updates have been added.



Manual content has been revised

35-00



Feature Package 3 {FP3} enhancements have been added.



Manual format has been changed.

3.1 8-00 Feature Package 3 {FP3} enhancements have been clarified.

3.2 3-01 Manual content has been revised for correctness and clarity.

4.0 4-02 Feature Package 4 {FP4}, VoIP, and Flexible Numbering enhancements have been added.

4.1 02-03



Manual content has been revised for correctness and clarity.



New School Zone feature has been added.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not authorized for and should not be used

within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death.

VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.

Contents

1Introduction

Regulatory Information (U.S.A.) .......................................................................................................... 1-3

Telephone Company Notification .............................................................................................. 1-3

Incidence of Harm ............................................................................................................................ 1-3

Changes in Service ........................................................................................................................... 1-3

Maintenance Limitations ............................................................................................................... 1-3

Hearing Aid Compatibility ............................................................................................................. 1-4

UL/CSA Safety Compliance ........................................................................................................... 1-4

Notice of Compliance ...................................................................................................................... 1-4

Toll Fraud and DISA Disclaimer ........................................................................................................... 1-4

2 Digital Station Features

Station Features Index ........................................................................................................................... 2-3

911 Alert ...................................................................................................................................................... 2-11

Account Codes .......................................................................................................................................... 2-11

Account Codes - Forced ........................................................................................................................ 2-11

Account Codes - Traveling COS (Verified) .......................................................................................2-11

Answering Machine Emulation ........................................................................................................... 2-12

Attendant Assignment ........................................................................................................................... 2-12

Attendant Recall ....................................................................................................................................... 2-12

Automatic Call Back Timer .................................................................................................................... 2-12

Automatic Call Distribution .................................................................................................................. 2-12

Agent Positions ................................................................................................................................. 2-13

Alternate ACD Group Assignments ............................................................................................ 2-13

ACD Group Member Status ........................................................................................................... 2-13

Guaranteed Message Announcement ...................................................................................... 2-14

Incoming CO Direct Ringing ......................................................................................................... 2-14

No-Answer Recall Timer ................................................................................................................. 2-14

No-Answer Retry Timer .................................................................................................................. 2-14

Overflow Station Assignments .................................................................................................... 2-14

Overflow Station Forwarding ....................................................................................................... 2-14

PC/ACD Interface Trace .................................................................................................................. 2-15

Recorded Announcements (RAN) ............................................................................................... 2-15

Supervisor Positions ........................................................................................................................ 2-15

Supervisor/Agent Calls in Queue Status Display ................................................................... 2-16

Wrap-Up Timer Per ACD Group ................................................................................................... 2-16

Automatic Selection/Line Access ....................................................................................................... 2-16

Automatic Night Service ....................................................................................................................... 2-17

Automatic Pause Insertion With Speed Dial .................................................................................. 2-17

Automatic Privacy .................................................................................................................................... 2-17

Background Music ................................................................................................................................... 2-17

Battery Back-Up (Memory) ................................................................................................................... 2-18

Busy Lamp Field ........................................................................................................................................ 2-18

ii Contents

Call Back ...................................................................................................................................................... 2-18

Call Cost Display ....................................................................................................................................... 2-18

Call Coverage ............................................................................................................................................. 2-18

Call Forward - Preset ............................................................................................................................... 2-19

Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups ........................................... 2-19

Preset Call Forward - Off-Net ........................................................................................................ 2-19

Preset Call Forward - Per CO Line ............................................................................................... 2-20

Preset Call Forward - Stations ...................................................................................................... 2-20

Call Forward: Station ............................................................................................................................... 2-20

Call Forward - All Calls ..................................................................................................................... 2-20

Call Forward - Busy ........................................................................................................................... 2-20

Call Forward - Busy/No Answer ................................................................................................... 2-21

Call Forward - Follow-Me ............................................................................................................... 2-21

Call Forward - No Answer .............................................................................................................. 2-21

Call Forward - Off-Net ..................................................................................................................... 2-21

Call Park ....................................................................................................................................................... 2-21

Call Pickup .................................................................................................................................................. 2-21

ACD/UCD Groups ............................................................................................................................. 2-21

Directed ................................................................................................................................................ 2-21

Group .................................................................................................................................................... 2-22

Call Transfer ............................................................................................................................................... 2-22

Calling Station Tone Mode ................................................................................................................... 2-22

Camp On ..................................................................................................................................................... 2-22

Camp On Recall ........................................................................................................................................ 2-22

Centrex Compatibility ............................................................................................................................ 2-23

Flex Button Programming ............................................................................................................. 2-23

Off-Hook Preference ........................................................................................................................ 2-23

Private Line Appearance ................................................................................................................ 2-23

Programmable Flash Timer ........................................................................................................... 2-23

Programming ., #, and Hook-Flashes into Speed Dial ....................................................... 2-23

Centrex/PBX Transfer .............................................................................................................................. 2-23

Class Of Service - Day/Night ................................................................................................................ 2-24

Class Of Service - Station ....................................................................................................................... 2-24

CO Line - Access ....................................................................................................................................... 2-24

CO Line - Class of Service ...................................................................................................................... 2-24

CO Line - Control (Contact) .................................................................................................................. 2-24

CO Line - Distinctive Ring ...................................................................................................................... 2-25

CO Line - Groups ...................................................................................................................................... 2-25

CO Line - Identification .......................................................................................................................... 2-25

CO Line - Incoming Ringing Assignment ........................................................................................ 2-25

CO Line - Loop Button ............................................................................................................................ 2-26

CO Line - Loop Supervision .................................................................................................................. 2-26

CO Line - Pool Button Operation ........................................................................................................ 2-26

CO Line - Queuing ................................................................................................................................... 2-26

CO Line - Ringing Options .................................................................................................................... 2-27

Contents iii

CO Ring Detect .......................................................................................................................................... 2-27

Conference ................................................................................................................................................. 2-27

Multi-Party Conference .................................................................................................................. 2-27

Unsupervised Conference ............................................................................................................. 2-27

Conference Enable/Disable .......................................................................................................... 2-27

Database Printout (Dump) ................................................................................................................... 2-27

Database Upload/Download ............................................................................................................... 2-28

Dial By Name .............................................................................................................................................. 2-28

Dial Pulse Sending ................................................................................................................................... 2-28

Dialing Privileges ...................................................................................................................................... 2-28

Direct Inward Dialing .............................................................................................................................. 2-28

Direct Inward System Access (DISA) ................................................................................................. 2-29

Group Access ...................................................................................................................................... 2-29

DISA Call Forwarding ....................................................................................................................... 2-29

Programmable Access .................................................................................................................... 2-29

Station Access .................................................................................................................................... 2-29

Trunk-to-Trunk ................................................................................................................................... 2-29

Direct Station Selection ......................................................................................................................... 2-30

Direct Transfer Mode .............................................................................................................................. 2-30

Directory Dialing ...................................................................................................................................... 2-30

Disable Outgoing CO Line Access ...................................................................................................... 2-30

Do Not Disturb .......................................................................................................................................... 2-30

One-Time Do Not Disturb .............................................................................................................. 2-31

DTMF Sending ........................................................................................................................................... 2-31

E911 Integration ....................................................................................................................................... 2-31

End-to-End Signaling .............................................................................................................................. 2-31

Executive Override .................................................................................................................................. 2-31

Executive/Secretary Pairing ................................................................................................................. 2-32

External Night Ringing ........................................................................................................................... 2-32

Flash .............................................................................................................................................................. 2-32

Flash Rates (Programmable) ................................................................................................................ 2-32

Flexible Button Assignment ................................................................................................................. 2-33

Flexible Numbering ................................................................................................................................ 2-35

Forced Least Cost Routing (LCR) ........................................................................................................ 2-36

Forward Override ..................................................................................................................................... 2-36

Group Listening ........................................................................................................................................ 2-36

Headset Compatibility ........................................................................................................................... 2-36

Headset Mode ........................................................................................................................................... 2-36

Hearing Aid Compatible ........................................................................................................................ 2-37

Hold - Exclusive ......................................................................................................................................... 2-37

Hold - Preference ..................................................................................................................................... 2-37

Hold - Recall ............................................................................................................................................... 2-37

Hold - System ............................................................................................................................................ 2-37

Hot Keypad ................................................................................................................................................. 2-37

Hot Line/Ring Down ............................................................................................................................... 2-38

iv Contents

Hunt Groups .............................................................................................................................................. 2-38

Chaining ............................................................................................................................................... 2-38

Pilot Hunting ...................................................................................................................................... 2-38

Station Hunting ................................................................................................................................. 2-38

ICLID / Caller ID ......................................................................................................................................... 2-38

Answered ICLID Table ..................................................................................................................... 2-39

Caller-Entered ICLID Digits ............................................................................................................ 2-39

Caller ID Name/Number ................................................................................................................. 2-39

Calling Number/Name Display ....................................................................................................2-39

Incoming Number/Name for SMDR Records .......................................................................... 2-40

Unanswered Call Management Table ....................................................................................... 2-40

Idle Speaker Mode ................................................................................................................................... 2-40

Incoming CO Call Transfer .................................................................................................................... 2-40

Intercom Button(s) .................................................................................................................................. 2-41

Intercom Calling ....................................................................................................................................... 2-41

Intercom Signaling Select ..................................................................................................................... 2-41

Inter-Digit Time-Out ............................................................................................................................... 2-41

ISDN .............................................................................................................................................................. 2-42

Keyset Mode (Digital KTU Only) .......................................................................................................... 2-43

Last Number Redial ................................................................................................................................. 2-43

LCD Interactive Display .......................................................................................................................... 2-44

Least Cost Routing ................................................................................................................................... 2-44

Local Number/Name Translation Table ........................................................................................... 2-44

Meet Me Page ............................................................................................................................................ 2-44

Message Waiting ...................................................................................................................................... 2-44

Message Waiting Reminder Tone ...................................................................................................... 2-44

Music-On-Hold .......................................................................................................................................... 2-45

Mute Key ..................................................................................................................................................... 2-45

Name In Display ........................................................................................................................................ 2-45

Name/Number Display At Idle ............................................................................................................ 2-45

Night Service ............................................................................................................................................. 2-45

Night Service Mode ................................................................................................................................. 2-46

Automatic Night Mode Operation ............................................................................................. 2-46

External Night Ringing .................................................................................................................... 2-46

Manual Operation ............................................................................................................................ 2-46

Night Class of Service (COS) .......................................................................................................... 2-46

Night Ringing Assignments .......................................................................................................... 2-46

Universal Night Answer .................................................................................................................. 2-46

Weekly Night Mode Schedule ...................................................................................................... 2-46

Off-Hook Preference ............................................................................................................................... 2-47

Auto Feature Access ........................................................................................................................ 2-47

Auto Line Access ............................................................................................................................... 2-47

Hot Line/Ring Down ........................................................................................................................ 2-47

Intercom Access ................................................................................................................................ 2-47

User Programmable Preference .................................................................................................. 2-47

Contents v

Off-Hook Signaling .................................................................................................................................. 2-47

Off-Hook Voice Over ............................................................................................................................... 2-48

On-Hook Dialing ....................................................................................................................................... 2-48

Online Programming .............................................................................................................................. 2-48

One-Touch Recording ............................................................................................................................ 2-48

Page/Relay Control .................................................................................................................................. 2-49

Paging .......................................................................................................................................................... 2-49

Access Restriction ............................................................................................................................. 2-49

External ................................................................................................................................................. 2-49

Internal ................................................................................................................................................. 2-49

Park Personal ............................................................................................................................................. 2-49

Pause Timer ................................................................................................................................................ 2-49

PBX Dialing Codes ................................................................................................................................... 2-50

Personalized Messages .......................................................................................................................... 2-50

Custom ................................................................................................................................................. 2-50

Date and Time Entry to Personalized Message(s) ................................................................. 2-50

Personalized Message Code on a Flex Key .............................................................................. 2-50

Scrollable Canned Messages ........................................................................................................ 2-51

Preferred Line Answer ............................................................................................................................ 2-51

Privacy Release .......................................................................................................................................... 2-51

Per CO Line Option ........................................................................................................................... 2-51

Per Station Option ............................................................................................................................ 2-51

Private Line ................................................................................................................................................. 2-52

Pulse-to-Tone Switchover ..................................................................................................................... 2-52

Range Programming .............................................................................................................................. 2-52

Remote Administration ......................................................................................................................... 2-52

Database Upload/Download ........................................................................................................ 2-52

Remote System Monitor And Maintenance ................................................................................... 2-53

Maintenance ....................................................................................................................................... 2-53

Monitor ................................................................................................................................................. 2-53

Repeat Redial ............................................................................................................................................. 2-53

Ring Tone (User Selectable) ................................................................................................................. 2-54

Save Number Redial (SNR) .................................................................................................................... 2-54

Single Line Telephone Compatibility ............................................................................................... 2-54

Speakerphone ........................................................................................................................................... 2-54

Speed Bins/Chaining .............................................................................................................................. 2-54

Speed Dial - Flash ..................................................................................................................................... 2-54

Speed Dial - Station ................................................................................................................................. 2-55

Speed Dial - System ................................................................................................................................. 2-55

Station ID Lock .......................................................................................................................................... 2-55

Station Message Detail Recording (SMDR) ..................................................................................... 2-55

Station Relocation ................................................................................................................................... 2-55

T-1 Trunking ............................................................................................................................................... 2-56

Text Messaging (Silent Response) ..................................................................................................... 2-56

Toll Restriction (Table Driven) ............................................................................................................. 2-56

vi Contents

Canned Toll Restriction ................................................................................................................... 2-56

Transfer Recall ........................................................................................................................................... 2-57

Uniform Call Distribution ...................................................................................................................... 2-57

Agent Queue Status Display ......................................................................................................... 2-57

Alternate UCD Group Assignments ........................................................................................... 2-57

Auto Wrap-Up with Timer ............................................................................................................. 2-57

Incoming CO Direct Ringing ......................................................................................................... 2-58

No-Answer Recall Timer ................................................................................................................. 2-58

No-Answer Retry Timer .................................................................................................................. 2-58

Overflow Station Forwarding Assignments ............................................................................ 2-58

Recorded Announcements (RAN) ............................................................................................... 2-58

Universal Day/Night Answer ................................................................................................................ 2-58

Voice Mail .................................................................................................................................................... 2-59

Disconnect Signal ............................................................................................................................. 2-59

In-Band Signaling Integration ...................................................................................................... 2-59

LCD Message(s) Indication ............................................................................................................ 2-59

Mailbox Button .................................................................................................................................. 2-60

Message Waiting Indication ......................................................................................................... 2-60

Tone Mode Calling Option ............................................................................................................ 2-60

Transfer/Forward .............................................................................................................................. 2-60

Transfer With ID Digits .................................................................................................................... 2-60

Volume Control Bar ................................................................................................................................. 2-61

3 Single Line Telephone Features

SLT Features Index ................................................................................................................................... 3-3

Account Codes .......................................................................................................................................... 3-4

Verified Account Codes/Traveling COS .................................................................................... 3-4

Automatic Call / Uniform Call Distribution .....................................................................................3-4

Automatic Line Access ........................................................................................................................... 3-5

Call Brokering ............................................................................................................................................ 3-5

Call Forward ............................................................................................................................................... 3-5

Call Pickup Directed ................................................................................................................................ 3-5

Call Pickup Group .................................................................................................................................... 3-5

Camp On ..................................................................................................................................................... 3-6

CO Line Queuing ...................................................................................................................................... 3-6

Conference ................................................................................................................................................. 3-6

Conference With Personal Park .......................................................................................................... 3-6

Direct Outside Line Group Access ..................................................................................................... 3-6

Direct Outside Line Ringing ................................................................................................................. 3-6

Do Not Disturb (DND) ............................................................................................................................. 3-6

Handset Receiver Gain ........................................................................................................................... 3-7

Intercom Calling ....................................................................................................................................... 3-7

Loop Interrupt ........................................................................................................................................... 3-7

Message Waiting ...................................................................................................................................... 3-7

Messages ..................................................................................................................................................... 3-7

Contents vii

Personalized ....................................................................................................................................... 3-7

Custom ................................................................................................................................................. 3-8

Name In Display ........................................................................................................................................ 3-8

Off-Hook Preference ............................................................................................................................... 3-8

Paging .......................................................................................................................................................... 3-8

Access Restriction ............................................................................................................................. 3-8

External ................................................................................................................................................. 3-8

Internal ................................................................................................................................................. 3-8

Personal Park ............................................................................................................................................. 3-8

Speed Dial - Station ................................................................................................................................. 3-9

Speed Dial - System ................................................................................................................................. 3-9

Toll Restriction (Table Driven) ............................................................................................................. 3-9

Canned Toll Restriction ................................................................................................................... 3-9

Transfer ........................................................................................................................................................ 3-9

Transfer Recall ........................................................................................................................................... 3-9

Universal Day/Night Answer (UDA/UNA) ........................................................................................ 3-10

Voice Mail Groups (VM) .......................................................................................................................... 3-10

Message Waiting Indication ......................................................................................................... 3-10

4 Attendant Features

Attendant Features - Index ................................................................................................................... 4-3

Attendant Features ................................................................................................................................. 4-4

911 Alert ............................................................................................................................................... 4-4

Alternate Position ............................................................................................................................. 4-4

Automatic Night Mode ................................................................................................................... 4-4

Direct Station Selector Console ................................................................................................... 4-4

Disable Outgoing Access ............................................................................................................... 4-4

Display Timer ...................................................................................................................................... 4-4

Night Service ...................................................................................................................................... 4-5

Off-Net Forward - Incoming CO Lines ....................................................................................... 4-5

Override ............................................................................................................................................... 4-5

Position ................................................................................................................................................. 4-5

Preset Forward ................................................................................................................................... 4-5

Recall ..................................................................................................................................................... 4-5

Special Ring Mode ............................................................................................................................ 4-5

Time and Date Programming ....................................................................................................... 4-6

Volume Control Bar .......................................................................................................................... 4-6

DSS/BLF Features ..................................................................................................................................... 4-6

Busy Lamp Field Indicators ........................................................................................................... 4-6

Direct Station Calling ....................................................................................................................... 4-6

Mapping Options .............................................................................................................................. 4-6

Messages - Custom .......................................................................................................................... 4-6

Release Key ......................................................................................................................................... 4-7

Transfer Search .................................................................................................................................. 4-7

viii Contents

5 Electronic Telephone Operation

Introduction ............................................................................................................................................... 5-3

Account Codes .......................................................................................................................................... 5-5

Account Codes / Traveling COS (Verified) .......................................................................................5-5

Answering a Recall .................................................................................................................................. 5-6

Answering Machine Emulation ........................................................................................................... 5-6

Notification Methods ...................................................................................................................... 5-6

Mailbox Options ................................................................................................................................ 5-7

Automatic Call Distribution .................................................................................................................. 5-8

ACD Agent Help ................................................................................................................................ 5-8

Agent Login/Logout ........................................................................................................................ 5-8

ACD Agent Queue Status Display ............................................................................................... 5-10

ACD Available/Unavailable Mode .............................................................................................. 5-11

ACD Call Factor .................................................................................................................................. 5-11

ACD Call Qualification ..................................................................................................................... 5-12

ACD Group Member Status ........................................................................................................... 5-12

ACD Overflow Station - Available/Unavailable Mode ......................................................... 5-13

ACD Overflow Station - Forwarding .......................................................................................... 5-14

Supervisor Login/Logout ............................................................................................................... 5-14

Supervisor Monitor With Barge-In .............................................................................................. 5-15

Supervisor Queue Status Display ................................................................................................5-16

Zap Tone .............................................................................................................................................. 5-17

Background Music (Optional) .............................................................................................................. 5-17

Call Back ...................................................................................................................................................... 5-17

Call Coverage ............................................................................................................................................. 5-18

Call Forward: Station ............................................................................................................................... 5-19

Call Forward - All Calls ..................................................................................................................... 5-19

Call Forward - Busy ........................................................................................................................... 5-20

Call Forward - Busy/No Answer ................................................................................................... 5-20

Call Forward - Follow-Me ............................................................................................................... 5-20

Call Forward - No Answer .............................................................................................................. 5-22

Call Forward - Off-Net (via speed dial) ...................................................................................... 5-22

Caller ID Name/Number ........................................................................................................................ 5-23

Calling Station Tone Mode ................................................................................................................... 5-23

Call Park ....................................................................................................................................................... 5-23

Call Park (by Station Number) ............................................................................................................. 5-24

Call Pickup: Group Pickup ..................................................................................................................... 5-24

Call Transfer ............................................................................................................................................... 5-25

Camp On ..................................................................................................................................................... 5-25

CO Line Access .......................................................................................................................................... 5-26

CO Line Queuing ...................................................................................................................................... 5-26

Conference Combinations .................................................................................................................... 5-27

Default Numbering Plan ........................................................................................................................ 5-28

Dial By Name .............................................................................................................................................. 5-28

Contents ix

Directed Call Pickup ................................................................................................................................ 5-29

Directory Dialing - Stations .................................................................................................................. 5-29

Direct Inward System Access (DISA) ................................................................................................. 5-31

Do Not Disturb (DND) ............................................................................................................................. 5-31

One-Time Do Not Disturb .............................................................................................................. 5-31

Exclusive Hold ........................................................................................................................................... 5-32

Executive Override .................................................................................................................................. 5-32

Executive/Secretary Transfer ............................................................................................................... 5-33

Flash .............................................................................................................................................................. 5-33

Flash On Intercom ................................................................................................................................... 5-33

Flexible Button Assignment ................................................................................................................. 5-33

Forward Override ..................................................................................................................................... 5-34

Handset Receiver Gain ........................................................................................................................... 5-34

Hot Keypad ................................................................................................................................................. 5-35

Headset Mode ........................................................................................................................................... 5-35

ICLID Answered Call Management Table ........................................................................................ 5-36

ICLID Unanswered Call Management Table ................................................................................... 5-36

Incoming CO Call Transfer .................................................................................................................... 5-37

Intercom Button(s) .................................................................................................................................. 5-38

Intercom Calling ....................................................................................................................................... 5-39

Intercom Transfer ..................................................................................................................................... 5-40

Last Number Redial (LNR) ..................................................................................................................... 5-40

Least Cost Routing (LCR) ....................................................................................................................... 5-41

Meet Me Page ............................................................................................................................................ 5-41

Message Waiting ...................................................................................................................................... 5-42

Mute Key ..................................................................................................................................................... 5-42

Name In Display ........................................................................................................................................ 5-42

Night Service ............................................................................................................................................. 5-43

Off-Hook Preference ............................................................................................................................... 5-44

Off-Hook Preference Programming ........................................................................................... 5-44

Programming PBX/Centrex Codes Onto Flex Button .......................................................... 5-44

One-Touch Recording ............................................................................................................................ 5-45

Outside Call ................................................................................................................................................ 5-46

Answering an Outside Call ............................................................................................................ 5-46

Making an Outside Call ................................................................................................................... 5-46

Placing an Outside Call on Hold .................................................................................................. 5-46

Paging .......................................................................................................................................................... 5-47

PBX/Centrex Transfer .............................................................................................................................. 5-47

Personal Park ............................................................................................................................................. 5-47

Personalized Messages .......................................................................................................................... 5-48

Messages - Custom .......................................................................................................................... 5-49

Date & Time Entry on Personalized Message ......................................................................... 5-50

Personalized Message Code On A Flex Button ...................................................................... 5-51

Scrollable Canned Messages ........................................................................................................ 5-51

Pulse-To-Tone Switchover .................................................................................................................... 5-52

x Contents

Repeat Redial ............................................................................................................................................. 5-52

Save Number Redial (SNR) .................................................................................................................... 5-53

Speakerphone ........................................................................................................................................... 5-53

Station Relocation ................................................................................................................................... 5-54

Station Speed Dial ................................................................................................................................... 5-54

Storing Speed Numbers ........................................................................................................................ 5-55

System Speed Dial ................................................................................................................................... 5-56

Text Messaging (Silent Response) ..................................................................................................... 5-56

Transferring CO Calls to a Station Forwarded to VM .................................................................. 5-57

Uniform Call Distribution ...................................................................................................................... 5-58

UCD Available/Unavailable ........................................................................................................... 5-58

UCD Calls In Queue Display .......................................................................................................... 5-58

UCD Overflow Station - Forwarding Assignments ............................................................... 5-59

Universal Day/Night Answer ................................................................................................................ 5-59

Voice Mail .................................................................................................................................................... 5-60

Voice Mailbox Button ...................................................................................................................... 5-60

Voice Mail Group Button ................................................................................................................ 5-61

VM Transfer with ID Digits ............................................................................................................. 5-61

VM Tone Mode Calling Option ....................................................................................................5-62

Voice Mail One-Touch Recording ............................................................................................... 5-62

Volume Controls ....................................................................................................................................... 5-63

6 Digital Station Operation

Introduction ............................................................................................................................................... 6-3

Digital Telephone Description ..................................................................................................... 6-4

911 Alert ...................................................................................................................................................... 6-6

Account Codes .......................................................................................................................................... 6-7

Account Codes/Traveling COS (Verified) .........................................................................................6-7

Answering a Recall .................................................................................................................................. 6-8

Answering Machine Emulation ........................................................................................................... 6-8

Notification Methods ...................................................................................................................... 6-8

Mailbox Options ................................................................................................................................ 6-9

Automatic Call Distribution .................................................................................................................. 6-10

ACD Agent Help ................................................................................................................................ 6-10

Agent Login/Logout ........................................................................................................................ 6-11

ACD Agent Queue Status Display ............................................................................................... 6-12

ACD Available/Unavailable Mode .............................................................................................. 6-13

ACD Call Factor .................................................................................................................................. 6-14

ACD Call Qualification ..................................................................................................................... 6-14

ACD Group Member Status ........................................................................................................... 6-14

ACD Overflow Station - Available/Unavailable Mode ......................................................... 6-15

ACD Overflow Station - Forwarding .......................................................................................... 6-16

Supervisor Login/Logout ............................................................................................................... 6-16

Supervisor Monitor With Barge-In .............................................................................................. 6-17

Supervisor Queue Status Display ................................................................................................6-18

Contents xi

Zap Tone .............................................................................................................................................. 6-19

Background Music (Optional) .............................................................................................................. 6-19

Call Back ...................................................................................................................................................... 6-19

Call Coverage ............................................................................................................................................. 6-20

Call Forward: Station ............................................................................................................................... 6-21

Call Forward - All Calls ..................................................................................................................... 6-21

Call Forward - Busy ........................................................................................................................... 6-22

Call Forward - Busy/No Answer ................................................................................................... 6-23

Call Forward - Follow-Me ............................................................................................................... 6-23

Call Forward - No Answer .............................................................................................................. 6-25

Call Forward - Off-Net (via speed dial) ...................................................................................... 6-25

Caller ID Name/Number ........................................................................................................................ 6-26

Calling Forward Override ...................................................................................................................... 6-26

Calling Station Handsfree Mode Override ...................................................................................... 6-27

Calling Station Tone Mode Override ................................................................................................. 6-27

Call Park ....................................................................................................................................................... 6-27

Call Park - System .............................................................................................................................. 6-27

Call Park - Personal ........................................................................................................................... 6-28

Call Park - Station .............................................................................................................................. 6-29

Call Pickup .................................................................................................................................................. 6-30

Directed Call Pickup ......................................................................................................................... 6-30

Group Call Pickup ............................................................................................................................. 6-30

Call Transfer ............................................................................................................................................... 6-31

Camp On ..................................................................................................................................................... 6-32

CO Line Access .......................................................................................................................................... 6-32

CO Line Queuing ...................................................................................................................................... 6-33

Conference Combinations .................................................................................................................... 6-33

Default Numbering Plan ........................................................................................................................ 6-35

Dial By Name .............................................................................................................................................. 6-35

Directory Dialing - Stations .................................................................................................................. 6-36

Direct Inward System Access (DISA) ................................................................................................. 6-37

Do Not Disturb (DND) ............................................................................................................................. 6-38

One-Time Do Not Disturb .............................................................................................................. 6-38

Executive Override .................................................................................................................................. 6-39

Executive/Secretary Pairing ................................................................................................................. 6-40

Fixed Station/Port Number .................................................................................................................. 6-40

Flash .............................................................................................................................................................. 6-40

Flexible Button Assignment ................................................................................................................. 6-40

Group Listening ........................................................................................................................................ 6-41

Headset Mode ........................................................................................................................................... 6-42

Hold - Exclusive ......................................................................................................................................... 6-42

Hot Keypad ................................................................................................................................................. 6-43

ICLID Call Management Tables ........................................................................................................... 6-43

Answered Call Management Table ............................................................................................ 6-43

Unanswered Call Management Table ....................................................................................... 6-44

xii Contents

Incoming CO Call Transfer .................................................................................................................... 6-44

Intercom ...................................................................................................................................................... 6-45

Intercom Button ................................................................................................................................ 6-45

Intercom Calling ................................................................................................................................ 6-46

Intercom Transfer ............................................................................................................................. 6-47

Keyset Mode .............................................................................................................................................. 6-47

Keyset Self Test .................................................................................................................................. 6-48

Last Number Redial (LNR) ..................................................................................................................... 6-49

LCD Display - Contrast ........................................................................................................................... 6-49

Least Cost Routing (LCR) ....................................................................................................................... 6-49

Meet Me Page ............................................................................................................................................ 6-50

Message Waiting ...................................................................................................................................... 6-50

Mute Key ..................................................................................................................................................... 6-51

Name in Display ........................................................................................................................................ 6-51

Night Service ............................................................................................................................................. 6-52

Off-Hook Preference ............................................................................................................................... 6-52

Off-Hook Preference Programming ........................................................................................... 6-52

Programming PBX/Centrex Codes Onto Flex Button .......................................................... 6-53

Off-Hook Voice Over (OHVO) ............................................................................................................... 6-53

Outside Call ................................................................................................................................................ 6-55

Answering an Outside Call ............................................................................................................ 6-55

Making an Outside Call ................................................................................................................... 6-55

Placing an Outside Call on Hold .................................................................................................. 6-55

Paging .......................................................................................................................................................... 6-56

Park - Personal ........................................................................................................................................... 6-56

PBX/Centrex Transfer .............................................................................................................................. 6-57

Personal Messages .................................................................................................................................. 6-57

Personal Messages - Custom ........................................................................................................ 6-58

Date and Time Entry Messages .................................................................................................... 6-58

Personal Message Code on a Flexible Button ........................................................................ 6-59

Scrollable Canned Messages ........................................................................................................ 6-60

Pulse-to-Tone Switchover ..................................................................................................................... 6-61

Repeat Redial ............................................................................................................................................. 6-61

Ring Tone .................................................................................................................................................... 6-62

Save Number Redial (SNR) .................................................................................................................... 6-64

School Zone ............................................................................................................................................... 6-64

Software Version (MPB) ......................................................................................................................... 6-65

Speakerphone ........................................................................................................................................... 6-66

Speed Dial ................................................................................................................................................... 6-66

Station Speed Numbers ................................................................................................................. 6-66

System Speed Numbers ................................................................................................................. 6-66

Station Relocation ................................................................................................................................... 6-67

Text Messaging (Silent Response) ..................................................................................................... 6-68

Uniform Call Distribution ...................................................................................................................... 6-69

UCD Available/Unavailable ........................................................................................................... 6-69

Contents xiii

UCD Calls In Queue Display .......................................................................................................... 6-70

UCD Overflow Station - Forwarding Assignments ............................................................... 6-70

Universal Day/Night Answer ................................................................................................................ 6-71

Voice Mail .................................................................................................................................................... 6-71

Voice Mailbox Button ...................................................................................................................... 6-72

Voice Mail Group Button ................................................................................................................ 6-72

VM Transfer with ID Digits ............................................................................................................. 6-73

VM Tone Mode Calling Option ....................................................................................................6-73

Voice Mail One-Touch Recording ............................................................................................... 6-74

Volume Control ......................................................................................................................................... 6-75

7 Single Line Telephone Operation

Introduction ............................................................................................................................................... 7-3

Account Codes .......................................................................................................................................... 7-5

Automatic Call Distribution (ACD) ..................................................................................................... 7-5

Agent Login/Logout ........................................................................................................................ 7-5

ACD Agent Help ................................................................................................................................ 7-6

ACD/UCD Available/Unavailable Mode .................................................................................... 7-6

Call Back ...................................................................................................................................................... 7-7

Call Brokering ............................................................................................................................................ 7-7

Call Forward ............................................................................................................................................... 7-7

Call Forward - Follow-Me ............................................................................................................... 7-8

Calling Forward Override ...................................................................................................................... 7-9

Calling Station Handsfree Mode Override ...................................................................................... 7-9

Calling Station Tone Mode Override ................................................................................................. 7-9

Call Park ....................................................................................................................................................... 7-10

Call Park - System .............................................................................................................................. 7-10

Call Park - Personal ........................................................................................................................... 7-10

Call Park - Station .............................................................................................................................. 7-10

Call Pickup .................................................................................................................................................. 7-11

Directed Call Pickup ......................................................................................................................... 7-11

Group Call Pickup ............................................................................................................................. 7-11

Call Transfer ............................................................................................................................................... 7-11

Camp On ..................................................................................................................................................... 7-12

Clear Call Forward, DND, Personalized Messages ........................................................................ 7-12

CO Line Direct Access ............................................................................................................................. 7-12

CO Line Queuing ...................................................................................................................................... 7-12

Conference ................................................................................................................................................. 7-12

Conference With Personal Park .......................................................................................................... 7-13

Default Numbering Plan ........................................................................................................................ 7-13

Do Not Disturb (DND) ............................................................................................................................. 7-13

Intercom Calling ....................................................................................................................................... 7-14

Least Cost Routing (LCR) ....................................................................................................................... 7-14

Message Waiting ...................................................................................................................................... 7-15

Name In Display ........................................................................................................................................ 7-15

xiv Contents

Off-Hook Preference ............................................................................................................................... 7-16

Paging .......................................................................................................................................................... 7-16

Internal/External Page .................................................................................................................... 7-16

Meet Me Page .................................................................................................................................... 7-17

Personal Messages .................................................................................................................................. 7-17

Speed Dial ................................................................................................................................................... 7-18

Speed Dial - Station Speed Bins .................................................................................................. 7-18

Speed Dial - Storing Station Speed Bin Numbers ................................................................. 7-18

Speed Dial - System Speed Bins .................................................................................................. 7-18

Universal Day/Night Answer (UDA/UNA) ........................................................................................ 7-18

Voice Mail System Message Wait Indications - Analog .............................................................. 7-19

Volume Control ......................................................................................................................................... 7-20

8 Digital Attendant Operations

Introduction ............................................................................................................................................... 8-3

911 Alert ...................................................................................................................................................... 8-4

Attendant CO Line External (Off-Net) Forward ............................................................................. 8-5

Attendant Day/Night/Special .............................................................................................................. 8-6

Attendant Directory List Programming and Operation .............................................................8-6

Attendant Unavailable (Alternate Position) ................................................................................... 8-10

Attendant Voice Mail Alarm Clear ...................................................................................................... 8-11

Default Numbering Plan ........................................................................................................................ 8-11

DSS/BLF Console with Map .................................................................................................................. 8-11

Busy Lamp Field Indicators ........................................................................................................... 8-11

Direct Station Calling ....................................................................................................................... 8-11

Mapping Options .............................................................................................................................. 8-12

Transfer Search .................................................................................................................................. 8-16

ICLID Call Management Tables ........................................................................................................... 8-17

Answered Call Management Table ............................................................................................ 8-17

Unanswered Call Management Table ....................................................................................... 8-18

Messages - Custom .................................................................................................................................. 8-18

Outgoing Access - Attendant Disable .............................................................................................. 8-19

Override ....................................................................................................................................................... 8-20

Recall ............................................................................................................................................................ 8-20

Release Button .......................................................................................................................................... 8-20

Setting System Time and Date ............................................................................................................ 8-21

Speed Dial - System Storing ................................................................................................................. 8-21

9 Liquid Crystal Displays

Introduction ............................................................................................................................................... 9-3

10 Triad 1/2 System Configuration

Triad 1/2 General Description ............................................................................................................. 10-3

System Hardware Preferences ..................................................................................................... 10-3

System Control and Flexibility ..................................................................................................... 10-3

Contents xv

Triad 1 Common Control Equipment ............................................................................................... 10-4

Basic Key Service Unit (BKSU) ....................................................................................................... 10-4

Expansion Key Service Unit (EKSU) ............................................................................................. 10-4

Power Supply (PSU) ......................................................................................................................... 10-4

Triad 2 Common Control Equipment ............................................................................................... 10-8

Basic Key Service Unit (BKSU) ....................................................................................................... 10-8

Expansion Key Service Unit (EKSU) ............................................................................................. 10-8

Power Supply (PSU) ......................................................................................................................... 10-8

Common Control Cards ......................................................................................................................... 10-9

Master Processor Board (MPB) ..................................................................................................... 10-9

Miscellaneous Service Unit (MISU) ............................................................................................. 10-10

Peripheral Boards ..................................................................................................................................... 10-10

CO Line Interface Board - Loop Start (LCOB) .......................................................................... 10-10

DID Trunk Board (DIDB) .................................................................................................................. 10-11

T-1 Interface Board (T1IB) .............................................................................................................. 10-12

Primary Rate Interface Board (PRIB) ........................................................................................... 10-13

Basic Rate Interface Board (BRIB) ................................................................................................10-14

Analog Station Boards ............................................................................................................................ 10-14

Electronic Key Telephone Interface Board (ETIB) .................................................................. 10-14

Single Line Interface Board (SLIB) ............................................................................................... 10-15

Digital Station Boards ............................................................................................................................. 10-16

Digital Telephone Interface Board (DTIB) ................................................................................ 10-16

Analog Station Instruments ................................................................................................................. 10-17

Enhanced Electronic Key Telephone (EKT) .............................................................................. 10-17

Executive Electronic Key Telephone (EKT) ............................................................................... 10-18

Electronic DSS/BLF Console .......................................................................................................... 10-19

Digital Station Instruments .................................................................................................................. 10-20

30-Button Elite Digital Telephone .............................................................................................. 10-20

24-Button Executive/Enhanced Digital Telephones ............................................................ 10-21

12-Button Executive Digital Telephones .................................................................................. 10-22

8-Button Enhanced Digital Telephones ................................................................................... 10-23

Digital DSS/BLF Console ................................................................................................................. 10-24

Single Line Adapter ................................................................................................................................. 10-25

Optional Units ........................................................................................................................................... 10-26

DTMF Receiver Unit (DTRU) .......................................................................................................... 10-26

DTMF Receiver Unit (DTMF-A) ..................................................................................................... 10-26

Serial Interface Unit (SIU) ............................................................................................................... 10-27

Power Failure Transfer Unit (PFTU) ............................................................................................ 10-27

Ring Generator Unit (RGU) ............................................................................................................ 10-28

Modem Unit (MODU) ...................................................................................................................... 10-28

Phase Lock Loop Unit (PLLU) ........................................................................................................ 10-29

System Configuration Tables ............................................................................................................... 10-30

11 Triad 3 System Configuration

Triad 3 General Description .................................................................................................................. 11-3

xvi Contents

System Hardware Preferences ..................................................................................................... 11-3

System Control and Flexibility ..................................................................................................... 11-3

Common Control Equipment .............................................................................................................. 11-4

Basic Cabinet (BKSU) ........................................................................................................................ 11-4

Expansion Cabinet (EKSU1) ........................................................................................................... 11-4

Expansion Cabinet (EKSU2) ........................................................................................................... 11-4

Battery Charging Unit (BCU) ......................................................................................................... 11-4

DC/DC Converter Unit (DCCU) ..................................................................................................... 11-4

PS-10/PS15 Power Supply (PS) ..................................................................................................... 11-4

Ring Generator Unit (RGU) ............................................................................................................ 11-4

Common Control Cards ......................................................................................................................... 11-6

Master Processor Board (MPB) ..................................................................................................... 11-7

Miscellaneous Service Unit (MISU) ............................................................................................. 11-8

Peripheral Boards ..................................................................................................................................... 11-9

Loop Start (LCOB) Trunk Board .................................................................................................... 11-9

Ground Start (GCOB) Trunk Board .............................................................................................. 11-10

DID Trunk Board (DIDB) .................................................................................................................. 11-12

T-1 Interface Board (T1IB) .............................................................................................................. 11-13

Primary Rate Interface Board (PRIB) ........................................................................................... 11-14

Basic Rate Interface Board (BRIB) ................................................................................................11-16

Basic Rate Interface Expansion Board (BRIB-E) ....................................................................... 11-17

Analog Station Boards ............................................................................................................................ 11-18

Electronic Key Telephone Interface Board (ETIB) .................................................................. 11-18

Single Line Interface Board (SLIB) ............................................................................................... 11-19

Digital Station Boards ............................................................................................................................. 11-20

Digital Telephone Interface Board (DTIB) ................................................................................ 11-20

Digital Telephone Interface Board Expansion (DTIBE) ........................................................ 11-21

Analog Station Instruments ................................................................................................................. 11-22

Enhanced Electronic Key Telephone (EKT) .............................................................................. 11-22

Executive Electronic Key Telephone (EKT) ............................................................................... 11-23

Electronic DSS/BLF Console .......................................................................................................... 11-24

Digital Station Instruments .................................................................................................................. 11-25

30-Button Elite Digital Telephone .............................................................................................. 11-25

24-Button Executive/Enhanced Digital Telephones ............................................................ 11-26

12-Button Executive Digital Telephones .................................................................................. 11-27

8-Button Enhanced Digital Telephone ..................................................................................... 11-28

Digital DSS/BLF Console ................................................................................................................. 11-29

Single Line Adapter (SLA) ..................................................................................................................... 11-30

Optional Units ........................................................................................................................................... 11-30

DTMF Receiver Unit (DTMF-A) ..................................................................................................... 11-30

DTMF Receiver Unit (DTMF-B) ...................................................................................................... 11-31

Serial Interface Unit (SIU2) ............................................................................................................. 11-32

Phase Lock Loop Unit (PLLU) ........................................................................................................ 11-32

Memory Expansion Unit (MEMU) ................................................................................................ 11-33

Message Wait Board (MSG12) ...................................................................................................... 11-33

Contents xvii

Power Failure Transfer Unit (PFTU) ............................................................................................ 11-34

Ring Generator Unit (RGU) .................................................................................................................... 11-35

System Configuration Tables ............................................................................................................... 11-35

A ICLID General Description

System Configuration ............................................................................................................................. A-3

Functional Performance ........................................................................................................................ A-3

Calling Number/Name Display ....................................................................................................A-4

Incoming Number/Name SMDR ................................................................................................. A-5

Unanswered Call Management ................................................................................................... A-5

Local Name Translation .................................................................................................................. A-5

BPart Numbers

List of Equipment ..................................................................................................................................... B-3

C Customer Database Programming Worksheets

Programming Tables .............................................................................................................................. C-3

D Default Numbering Plan

xviii Contents

Figures xix

Figures

Default Button Map (Executive and Enhanced Models) ....................................................................... 2-34

Digital Executive (24-Button) Telephone ................................................................................................... 2-34

Digital Executive (12-Button) Telephone ................................................................................................... 2-35

Digital Enhanced (8-Button) Telephone ..................................................................................................... 2-35

DSS Console Map #1 .......................................................................................................................................... 4-7

DSS Console Map #2 .......................................................................................................................................... 4-8

DSS Console Map #3 .......................................................................................................................................... 4-9

DSS Console Map #4 .......................................................................................................................................... 4-10

DSS Console Map #5 .......................................................................................................................................... 4-11

Executive Electronic Key Telephone Default Button Map ................................................................... 5-4

Other Key Pad Codes (Name) ......................................................................................................................... 5-43

Other Key Pad Codes (Date and Time) ........................................................................................................ 5-50

Executive Digital Telephone ........................................................................................................................... 6-3

Digital Key Telephone ....................................................................................................................................... 6-4

Key Pad - Dial By Name ..................................................................................................................................... 6-35

Directory Dialing Keypad Map ....................................................................................................................... 6-36

Other Key Pad Codes (Name) ......................................................................................................................... 6-51

Other Key Pad Codes (Date and Time) ........................................................................................................ 6-59

2700 Series SLT Telephones ............................................................................................................................ 7-3

2700 Series SLT Telephones ............................................................................................................................ 7-4

Name In Display Keypad Map ........................................................................................................................ 7-15

Attendant Digital Display Telephone .......................................................................................................... 8-4

Directory List Keypad Map .............................................................................................................................. 8-7

DSS Console Map #1 .......................................................................................................................................... 8-12

DSS Console Map #2 .......................................................................................................................................... 8-13

DSS Console Map #3 .......................................................................................................................................... 8-14

DSS Console Map #4 .......................................................................................................................................... 8-15

DSS Console Map #5 .......................................................................................................................................... 8-16

Triad 1 System Diagram ................................................................................................................................... 10-5

Triad 1 Default Card Layout ............................................................................................................................ 10-6

Triad 2 Default Card Layout ............................................................................................................................ 10-7

MPB (Master Processor Board) ....................................................................................................................... 10-9

MISU (Miscellaneous Service Unit) ............................................................................................................... 10-10

LCOB (CO/FX/WATS Trunk Board) ................................................................................................................ 10-11

DIDB (Direct Inward Dialing) ........................................................................................................................... 10-11

T1IB (T-1 Interface Board) ................................................................................................................................. 10-12

PRIB (Primary Rate Interface Board) ............................................................................................................. 10-13

BRIB (Basis Rate Interface Board) ................................................................................................................... 10-14

ETIB (Electronic Telephone Interface Board) ............................................................................................. 10-15

SLIB (Single Line Interface Board) ................................................................................................................. 10-15

DTIB12 & DTIB24 (Digital Telephone Interface Board) .......................................................................... 10-16

Enhanced Electronic Key Telephone (EKT) ................................................................................................ 10-17

Executive Electronic Key Telephone (EKT) ................................................................................................. 10-18

xx Figures

Electronic DSS/BLF Console ............................................................................................................................ 10-19

Large Display Digital Telephone (30-Button) ........................................................................................... 10-20

Executive Digital Telephone (24-Button) ................................................................................................... 10-21

Executive Digital Telephone (12-Button) ................................................................................................... 10-22

Enhanced Digital Telephone (8-Button) ..................................................................................................... 10-23

Digital DSS/BLF Console ................................................................................................................................... 10-24

SLA (Single Line Adapter) ................................................................................................................................ 10-25

DTRU (DTMF Receiver Unit) ............................................................................................................................ 10-26

DTMF-A (DTMF Receiver Unit) ........................................................................................................................ 10-26

SIU (Serial Interface Unit) ................................................................................................................................. 10-27

PFTU (Power Failure Transfer Unit) ............................................................................................................... 10-27

RGU (Ring Generator Unit) .............................................................................................................................. 10-28

MODU (Modem Unit) ......................................................................................................................................... 10-28

PLLU (Phase Lock Loop Unit) .......................................................................................................................... 10-29

Triad 3 System Diagram ................................................................................................................................... 11-5

Triad 3 Default Card Layout ............................................................................................................................ 11-6

MPB (Master Processor Board) ....................................................................................................................... 11-7

MISU (Miscellaneous Service Unit Board) .................................................................................................. 11-8

LCOB (CO/FX/WATS Trunk Board) ................................................................................................................ 11-10

GCOB (CO/FX/WATS Trunk Board) ................................................................................................................ 11-11

DIDB (Direct Inward Dialing Board) .............................................................................................................. 11-12

T1IB (T-1 Trunk Board) ....................................................................................................................................... 11-13

PRIB (PRI Trunk Board) ....................................................................................................................................... 11-15

BRIB (BRI Trunk Board) ...................................................................................................................................... 11-17

ETIB (Electronic Telephone Interface Board) ............................................................................................. 11-18

SLIB (Single Line Interface Board) ................................................................................................................. 11-19

DTIB (Digital Telephone Interface Board) .................................................................................................. 11-20

DTIBE (Digital Telephone Interface Board Expansion) .......................................................................... 11-21

Enhanced Electronic Key Telephone (EKT) ................................................................................................ 11-22

Executive Electronic Key Telephone (EKT) ................................................................................................. 11-23

Electronic DSS/BLF Console ............................................................................................................................ 11-24

Large Display Digital Telephone (30-Button) ........................................................................................... 11-25

Executive Digital Telephone (24-Button) ................................................................................................... 11-26

Executive Digital Telephone (12-Button) ................................................................................................... 11-27

Enhanced Digital Telephone (8-Button) ..................................................................................................... 11-28

Digital DSS/BLF Console ................................................................................................................................... 11-29

SLA (Single Line Adapter) ................................................................................................................................ 11-30

DTMF-A (DTMF Receiver Unit) ........................................................................................................................ 11-31

DTMF-B (DTMF Receiver Unit) ........................................................................................................................ 11-31

SIU2 (Serial Interface Unit) ............................................................................................................................... 11-32

PLLU (Phase Lock Loop Unit) .......................................................................................................................... 11-32

MEMU (Memory Expansion Unit) .................................................................................................................. 11-33

MSG12 (Message Wait Board) ........................................................................................................................ 11-33

PFTU (Power Failure Transfer Unit) ............................................................................................................... 11-34

RGU (Ring Generator Unit) .............................................................................................................................. 11-35

Figures xxi

Caller ID System Configuration ..................................................................................................................... A-3

xxii Figures

Ta bl e s xxiii

Tables

Key Station Features/Software Packages ................................................................................................... 2-3

SLT Features/Software Packages .................................................................................................................. 3-3

Attendant Features/Software Packages ..................................................................................................... 4-3

ICLID Answered Call Buttons .......................................................................................................................... 5-36

ICLID Unanswered Call Buttons ..................................................................................................................... 5-37

Digital Key Telephone Buttons ...................................................................................................................... 6-5

Caller ID Display (Answered Calls) ................................................................................................................ 6-43

Caller ID Display (Unanswered Calls) ........................................................................................................... 6-44

Ringing Choices ................................................................................................................................................... 6-63

ICLID Answered Call Management ............................................................................................................... 8-17

ICLID Unanswered Call Management .......................................................................................................... 8-18

Liquid Crystal Displays (LCD) .......................................................................................................................... 9-3

Digital System Capacity .................................................................................................................................... 10-30

Electrical Specifications .................................................................................................................................... 10-32

Environmental Specifications ......................................................................................................................... 10-32

Loop Limits ............................................................................................................................................................ 10-33

Dialing Specifications ........................................................................................................................................ 10-33

FCC Registration Numbers .............................................................................................................................. 10-33

Trunk Ordering Info: Public Network Lines ............................................................................................... 10-33

Physical Dimensions and Weight .................................................................................................................. 10-34

Miscellaneous Specifications .......................................................................................................................... 10-34

Electronic Telephone Audible Signals ......................................................................................................... 10-35

Single Line Audible Signals ............................................................................................................................. 10-36

Digital Station Visual Signals - CO Line Buttons ...................................................................................... 10-37

Digital Station Visual Signals - DSS/BLF Buttons ..................................................................................... 10-37

Digital Station Visual Signals - Feature/Function Buttons ................................................................... 10-38

Signals to CALLED Station (Digital Station) ............................................................................................... 10-39

Signals to CALLING Station (Digital Station) ............................................................................................. 10-40

Voice Mail Confidence Tones ......................................................................................................................... 10-41

Digital System Capacity .................................................................................................................................... 11-35

Electrical Specifications .................................................................................................................................... 11-37

Environmental Specifications ......................................................................................................................... 11-37

Loop Limits ............................................................................................................................................................ 11-38

Dialing Specifications ........................................................................................................................................ 11-38

FCC Registration Numbers .............................................................................................................................. 11-38

Trunk Ordering Info: Public Network/Private Lease Lines ................................................................... 11-38

Physical Dimensions and Weight .................................................................................................................. 11-39

Miscellaneous Specifications .......................................................................................................................... 11-39

Electronic Telephone Audible Signals ......................................................................................................... 11-40

Single Line Audible Signals ............................................................................................................................. 11-41

Digital Station Visual Signals - CO Line Buttons ...................................................................................... 11-42

Digital Station Visual Signals - DSS/BLF Buttons ..................................................................................... 11-42

Ta bl e s xxiv

Digital Station Visual Signals - Feature/Function Buttons ................................................................... 11-43

Signals to Called Station (Digital Station) .................................................................................................. 11-44

Signals to Calling Station (Digital Station) ................................................................................................. 11-44

Voice Mail Confidence Tones ......................................................................................................................... 11-45

Triad 1/2 Part Numbers ..................................................................................................................................... B-3

Triad 3 Part Numbers ......................................................................................................................................... B-5

System Parameters ............................................................................................................................................. C-3

Networking Tables (FLASH 16) ....................................................................................................................... C-26

Directory Dialing Defaults (FLASH 23) ......................................................................................................... C-27

Cabinet/Card Programming (FLASH 24) .................................................................................................... C-30

Hunt Group Parameters (FLASH 30) ............................................................................................................. C-31

Verified Account Codes (FLASH 31) ............................................................................................................. C-32

CO Line Programming (FLASH 40) ................................................................................................................ C-36

Miscellaneous CO Parameters & Timers (FLASH 40/41) ........................................................................ C-37

CO Line Ringing Assignments (FLASH 40) ................................................................................................. C-38

DID/ICLID Default Ringing Assignments (FLASH 43) ............................................................................. C-39

DID Default Table Entry (FLASH 44) ............................................................................................................. C-45

Station Programming (FLASH 50/51) .......................................................................................................... C-49

Button Assignment Chart (FLASH 50/51) ................................................................................................... C-51

Name/Number Translation Table (FLASH 55) .......................................................................................... C-52

System Speed Dial Numbers .......................................................................................................................... C-55

ACD Group Parameters (FLASH 60) .............................................................................................................. C-57

UCD Group Parameters .................................................................................................................................... C-66

Voice Mail Group Parameters ......................................................................................................................... C-67

Exception Tables (FLASH 70) .......................................................................................................................... C-68

Least Cost Routing (FLASH 75) ....................................................................................................................... C-70

Route List Table ................................................................................................................................................... C-71

Insert/Delete Tables ........................................................................................................................................... C-73

3-Digit Area/Office Code Route List Table ................................................................................................. C-75

6-Digit Area Code/Routing Table .................................................................................................................. C-76

6-Digit Office Code Table ................................................................................................................................. C-77

Introduction

This manual provides the information necessary to operate and maintain the STARPLUS

Triad 1/2/3 System. The described features are based on the current software release. If

any of these features do not work on your system, call your sales representative regarding upgrading your system.

Regulatory Information (U.S.A.) 1-3

Chapter 1 - Introduction

Regulatory Information (U.S.A.)

The Federal Communications Commission (FCC) established rules to allow the direct connection of the Triad 1/2/3 Systems to a telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.

Telephone Company Notification

Before connecting Triad 1/2/3 System to the telephone network, the local serving telephone company must be given advance notice of intention to use customer provided equipment, and must be provided with the following information:

Telephone Numbers

The telephone numbers to be connected to the system.

Triad 1/2 System Information



The Ringer Equivalence Number also located on the KSU: 1.3B



The USOC jack required for direct interconnection with the telephone network: RJ11C

Triad 3 System Information



The Ringer Equivalence Number also located on the KSU: 1.3B



The USOC jack required for direct interconnection with the telephone network: RJ21X

FCC Registration Numbers:



For systems configured as a key system: (button appearances) DLPKOR-24039-KF-E



For systems configured as a Hybrid system: (dial access codes) DLPKOR-24026-MF-E

Incidence of Harm

If the telephone company determines that the customer provided equipment is faulty and possibly causing harm or interruption to the telephone network, it should be disconnected until repairs can be made. If this is not done, the telephone company may temporarily disconnect service.

Changes in Service

The local telephone company may make changes in its communications facilities or procedures. If these changes affect the use of the Triad 1/2/3 System or compatibility with the network, the telephone company must give written notice to the user to allow uninterrupted service.

Maintenance Limitations

Maintenance on the Triad 1/2/3 System must be performed only by the manufacturer or its authorized agent. The user may not make any changes and/or repairs except as specifically noted in this manual. If unauthorized alterations or repairs are made, any remaining warranty and the software license for the system will be voided.

1-4 Toll Fraud and DISA Disclaimer

Chapter 1 - Introduction

Hearing Aid Compatibility

All Triad 1/2/3 Digital Terminals are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules and Regulations.

UL/CSA Safety Compliance

The Triad 1/2/3 System has met all safety requirements and was found in compliance with the Underwriters Laboratories (UL) 1459. This system is authorized to bear the “NRTL/C” marking.

Notice of Compliance

The Triad 1/2/3 System complies with rules regarding radiation and radio frequency emissions by Class A computing devices. In accordance with FCC Standard 15 (Subpart J), the following data must be supplied to the end user:

Toll Fraud and DISA Disclaimer

“While this device is designed to be reasonably secure against intrusions from fraudulent callers, it is by no means invulnerable to fraud. Therefore, no express or implied warranty is made against such fraud including interconnection to the long distance network.”

“While this device is designed to be reasonably secure against invasion of privacy, it is by no means invulnerable to such invasions. Therefore, no express or implied warranty is made against unlawful or unauthorized utilization which results in the invasion of one’s right of privacy.”

Vodavi has made every reasonable effort to ensure that this product works in most business environments. However, there may be some environments (RFI and EFI) in which this product may not work properly. In such cases, it is the responsibility of the installer to take the necessary actions to correct the situation.

“This equipment generates and uses RF energy and if not installed and used in accordance with the Instruction Manual, may cause interference to Radio Communications. It has been tested and found to comply with the limits for a Class A computing device, pursuant to Subpart J of Part 15 of the FCC Rules, which are designed to provide reasonable protection against such interference, when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures may be required to correct the interference.”

+ 466 hidden pages

STARPLUS Triad 1, Triad 3, Triad 2 Product Description Manual

Specifications and Main Features

Frequently Asked Questions

User Manual