StarLeaf Touch 2036 User Manual

StarLeaf room system guide
Room system (Touch 2036)
User Guide
24 September 2019
Contents
Introducing the touchscreen controller 4
Out-of-hours power saving for touchscreen controllers 5
Camera and screen standby behavior 5
The home screen 6
Camera control for the PTZ camera 6
Connected device indicators 7
Making a call 8
Dialing a number 8
Dialing a favorite 8
Redialing a recent call 8
Searching in the company directory 9
Dialing addresses that include letters or symbols 9
Who can you call? 9
Using in-call features 11
When you are in an audio call 11
When you are in a video call 11
Screen sharing 14
Layouts for dual screen room systems 15
About meetings 16
Joining a meeting on the room system 18
Joining a scheduled StarLeaf meeting 18
Joining a meeting on any other conferencing service 19
Joining an ad hoc meeting 19
In-call conferencecontrol and icons 20
In-call conference controls 20
In-conference icons and counters 22
About guestinvites 23
Invite process 23
Dialing from third-party endpoints 24
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Default settings for a guest 25
Contacts 26
About contacts 26
About personal contacts 26
About favorites 27
Customizing your touchscreen controller 30
Choosing a ringtone 30
Sorting your contacts 30
Sorting your company directory 30
Legal information 31
Third party software acknowledgments 31
Disclaimers and notices 31
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Introducing the touchscreen controller

Introducing the touchscreen controller
Every room system comes with a touchscreen controller: the StarLeaf Touch. You use the touchscreen controller as the means for making and controlling video calls with the room system. Through the touchscreen controller, you can access the directory and contacts. You can use the touchscreen controller to create ad hoc conferences, and to add and remove participants.
Note: If you are an existing customer using a touchscreen controller with an older user interface and would like to have the new UI as shown above, please contact StarLeaf Support.
The figure below shows the features on the front of the StarLeaf Touch.
Table 1: Front panel features and controls
Button Description
Audio mute
Video mute
Toggle the microphone on and off. The button lights when the microphone is off. When you are in a call and your audio mute is on, nobody can hear what you are saying (your audio is disabled)
Toggle the camera on and off. The button is an LED that lights when the camera is off. When you are in a video call and the video mute is on, nobody in the call can see you (your video is disabled)
Home
Audio volume down
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Press to display the home screen of the touchscreen controller from any screen in the interface. Double-press to access the touchscreen controller’s settings
Press during a call to decrease audio volume or, if you are not in a call, press to decrease the loudness of the ringer
Button Description
Introducing the touchscreen controller
Audio volume up
Answer/Make call
Hang up
Press during a call to increase audio volume or, if you are not in a call, press to increase the loudness of the ringer
Press to answer an incoming call. At other times, press to access the dial screen and the directory
Press to end the current call

Out-of-hours power saving for touchscreen controllers

The backlight on a touchscreen controller dims between the hours of 7pm and 7am in the endpoint's local timezone. When a touchscreen controller is dimmed, it shows a screen saver displaying the time. Touch the dimmed screen to switch the backlight on again. The touchscreen will not dim for one hour after the last time it was touched.
Power saving is automatically enabled for all touchscreen controllers. There is no configuration.

Camera and screen standby behavior

In a StarLeaf room system, cameras go into standby mode after 1 minute. Screens go to a black standby display after 5 minutes.
For admins: It is possible to enable HDMI output sleep and/or CEC via the Portal in the
Audio and video settings of a room system. There are two settings that you can choose to
tick: Enable HDMI output sleep and/or Enable CEC.
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The home screen

The home screen
This is the user interface home screen of the StarLeaf Touch 2036:
To display the home screen of the touchscreen controller from any other of its other screens, press the Home button. To access the settings, double-press the Home button.
Note: If you are an existing customer using a touchscreen controller with an older user interface and would like to have the new UI as shown above, please contact StarLeaf Support.

Camera control for the PTZ camera

The camera control tab on the home screen provides you with controls for the PTZ camera.
The near-end camera control (my camera) allows you to pan, tilt, and zoom your camera. This control is available both in a call and before you make a call. If the far end is using a PTZ camera, you might be able to control it yourself using the far-end camera control (their camera). If control of their camera is not possible, the button text will say this, as shown in the example above.
Camera presets are pre-defined camera positions. For example, a pre-defined position that points the camera at the whiteboard, or that changes the camera to a wide-angled view. Select the position you require from the touchscreen controller.
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Connected device indicators

A computer is connected to the room system
The computer that is connected to the room system is asleep
There is one screen connected to the room system
There are two screens connected to the room system
There are no screens connected to the room system
A flashing exclamation mark indicates one of the following circumstances:
n There is a local or remote IP network problem n The Cloud is temporarily unavailable due to an upgrade. During a
Cloud upgrade, all endpoints display the exclamation mark for a short while (before rebooting, possibly upgrading their firmware and then reconnecting). StarLeaf provides advance notice of the exact time and date of any Cloud upgrade
The home screen
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Making a call

Making a call
You can make a call in a few different ways:
n
You can dial a number: Simply dial the number using the keypad
n
You can call one of your favorites: Press the contacts button and then favorites to search for the favorite that you want to call
n
You can return a call: Go to call and under recent calls select the call you want to return
n
You can call someone in the company's directory: Go to contacts > company
directory and choose someone to call
n
You can call someone from your own personal contact list: Go to contacts > personal
contacts
n
You can dial a video address that might be a series of letters, numbers or symbols

Dialing a number

You can simply dial a number as you would with any phone, using the keypad.
When you start to dial a number, your screen looks something like this:
Note: You might have been given a prefix to use when you want to dial out onto the public telephone network. For example, in some companies you are told to "dial 9 for an outside line". Connection from your StarLeaf endpoints to the public telephone network is an optional extra. For more information, contact your StarLeaf representative.

Dialing a favorite

Favorites are the contacts that you call most often. You decide who your favorites are by creating a favorite from the company directory (or from your personal contacts). Favorites appear on your home screen as speed dials. For more information on calling favorites, refer to Contacts (p26).

Redialing a recent call

To redial a call that you received recently:
1.
Select call. The screen displays the call tab.
2.
Under recent calls, select the name of the person whom you want to call.
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Making a call

Searching in the company directory

Some companies have a lot of entries in the directory. In this case, you might find it easier to use the search facility. To do so:
1.
From the home screen, go to contacts > company directory and select search.
2. Use the keyboard to type the name of the person you want to find.
Note: As soon as you start typing, the search starts looking. You might only need to type the first letter of someone's name to find them.
The search keyboard looks like this:

Dialing addresses that include letters or symbols

You might need to dial someone who has a video address that includes letters or numbers and symbols. This might be known as a URI or it might be an IPaddress. If you need to do this, press the keyboard icon in the type field. A full keyboard displays for you to access letters and numbers. Your display looks like this:
Note: If you are dialing an IP address, you can do so by using the keypad of the touchscreen controller. Press the star (asterisk) key where you would normally put a dot, and press the hash (pound) key to cause the system to dial the IP address you have entered.

Who can you call?

Using the Dialer, you can call the following:
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Making a call
n Anyone in your company who has a StarLeaf endpoint (either the StarLeaf app or a
hardware endpoint). These people are all in Contacts
n Anyone outside your company who has a StarLeaf endpoint; just dial their email
address from your StarLeaf hardware video endpoint or from the StarLeaf app
n Anyone else. If someone has not got a StarLeaf endpoint, you can still have a video call
with them. There are two ways of doing this:
l Send them an invite and they can click a link to video call you from their web
browser or they can install the StarLeaf app
l If they already have video conferencing equipment, they can call you using that (or
you can call them if you know their video address or URI)
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Using in-call features

When you are in an audio call

When you are in an audio call, you can see in-call options:
n
add participant: you can add other people into your call
n
hold call: put the other person on hold
n
transfer call: transfer the call to another person
When you are in an audio call, the display looks something like this:
Using in-call features

When you are in a video call

If you are in a video call, you see some or all of the following in-call options on the display, in addition to the options listed above for audio-only calls:
n
Share screen: you can share your screen with another person (or people) in your video
call.
n
Display tab: provides you with options for the screen layout. Note that this tab also
provides a button to switch self view on and off
n
FECC tab: if you are in a video call and the device at the other end of the call allows it,
you can control that device's camera (for zooming and panning). FECC means Far End Camera Control
When you are in a video call, your in-call options panel looks something like this:
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Using in-call features

Changing what you see in a video call

Note: For information about multiparty conference controls and layouts, refer to About
meetings (p16).
Press the Display tab to change what you can see in a video call. The Display tab looks like this:
The Display tab gives you these options:
n
video: select to view the other people in your video call. This is the default setting for a
video call until someone shares a PC screen and then you see the shared PC screen, in which case, you may prefer to press this button to return to the video view
n
my PC: press to view your own PC's display (if you have attached your computer to the
codec). Remember that other people in the video call may still be able to see you
n
no shared PC/shared PC: If someone is sharing content from their PC, you can press to
view that shared content
n
self-view: use the self-view slider to either see yourself or not. Self view allows you to see
the view of you that other people see when you are in a video call. Switching it off does not prevent them from seeing you. To prevent people from seeing you in a video call, press the Video mute button on the touchscreen controller
n
PiP: The PiP is the Picture-in-Picture view. For example, if you have self-view on, you see
yourself in a PiP view. Use the PiP control on the Display tab to move the PiP around the screen. Note that if you are in a call where there is shared content (or you have pressed
my PC) then the PiP control allows you to remove the PiP view; to do so, use the cross in
the corner of the PiP control to close the PiP view. If you have closed the PiP view, you can make it reappear by pressing the plus sign on the PiP control
Note: On a GT Mini or a Group Telepresence 3351, with two screens attached, the screen layout behaves differently. For more information, refer to Layouts for dual screen room
systems (p15) below.
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Using in-call features
Depending on the other device in the video call, you might be able to remotely operate the pan and zoom on the camera at the other end of the call. When you can remotely control the camera at the other end of the call, this is called FECC (Far End Camera Control). You can only use FECC in a point-to-point call (that is, FECC is not available in a conference call).
If FECCis allowed, you access it on the camera control tab.
The FECC control allows you to pan and zoom the camera at the far end of the call.

Changing what they see in a video call

Camera presets
Room systems can have up to five camera presets that allow you to adjust the camera focus of your video. For example, you can set a camera to point towards one part of the room and zoom in, when selected. To select a camera preset, open the camera control tab and press the star button for the camera preset that you want. The video adjusts automatically to the preset configuration. You can swap between presets at any time.
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Using in-call features
The camera presets must be predefined in the Portal. For more information on setting camera presets, refer to the topic About the camera for the GT 3351 or About the
camera for the GT Mini 3330.
Active cameras
Note: The use of multiple cameras is limited to the GT 3351 only.
You can have up to three cameras connected to the GT 3351 but only one camera can be active at a time. These three cameras can utilize the camera presets described above to determine not only which camera is in use, but also what the cameras focus on in the meeting room.
When multiple cameras are connected to the codec, the active camera is selected in the camera control tab on the touchscreen controller.
Selecting any of the other cameras in the camera control tab makes the one you've selected the active camera and, if done while in a call, the video immediately switches to that camera and the configured preset view.
For more information on configuring camera presets with multiple cameras, refer to the topic About the camera.

Screen sharing

When you are in a video call, you can share your screen so that the other people in the call can see your screen. Ensure you have connected your laptop to the Group Telepresence codec using the supplied cable.
When you are in a video call, choose share screen:
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Using in-call features
The other people in the call can now see your screen.
For more information about connecting your laptop and sharing your laptop's display, go to Connecting a laptop.

Layouts for dual screen room systems

Room systems with two screens attached (screen A and screen B), show full-screen self view under the following circumstances:
n in a call, with self view enabled, and no computer connected, screen B shows self view n off hook, but not in a call, and no computer connected, screen B shows self view n off hook, but not in a call, with a computer connected, screen A shows self view
The table below shows what is displayed and when in a dual-screen room system.
Room system state Screen A Screen B
Not in a call Leaf icon Local PC or Leaf icon
In a call Remote video Local PC or self view or Leaf icon
Receiving content Remote video Shared PC
Sharing content Remote video Local PC
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About meetings

About meetings
There are three types of meeting that you can join using StarLeaf:
n
Scheduled meetings: A scheduled meeting begins at a particular time. Participants receive instructions on how to join a scheduled meeting from either a StarLeaf invite (see below), or a StarLeaf scheduled calendar event.
When a meeting is scheduled, each participant receives a meeting invite by email which provides instructions for all the different ways of joining a StarLeaf video meeting:
l From a web browser l Using phone audio and browser video l From StarLeaf app l From a meeting room system (StarLeaf, Cisco, Polycom, etc.) l From Skype for Business
n
Ad hoc meetings: when you add a person or room system to a one-to-one call, this is known as an ad hoc meeting. You can add a participant at any time using the in-call
Add participant control on your touchscreen:
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About meetings
An ad hoc meeting has the same in-call controls and features as any other meeting.
n
Permanent meetings: This is the same as a scheduled meeting but without a date and time. A permanent meeting is a virtual meeting room that anyone can dial into at any time. Permanent meetings have the same features as scheduled meetings (invites, interoperability, PSTN dial-in, etc.). The dialing details never change and the meeting is always joinable.
To create a permanent meeting, go to Portal > Meetings > Create permanent
meeting.
Note: If your organization does not have the option to create permanent meetings
and you want it do, ask your admin to contact support@starleaf.com to request permanent meetings.
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Joining a meeting on the room system

Joining a meeting on the room system
You can join ad hoc, scheduled, and permanent meetings from the room system.

Joining a scheduled StarLeaf meeting

If you receive an invitation to a meeting, the details are shown on the Join button on the day of the meeting. The behavior of the Join button is as follows:
n
If there are no meetings in progress or due to start, the Join button displays the message 'join with meeting ID'
n
If there is a scheduled meeting due to start in ten minutes or less, the Join button lights up green and displays the name of the meeting, the name of the meeting organizer and the time remaining before it starts
n
When the meeting starts, the Join button flashes. Anytime after the Join button lights green, you can use the button to join the conference
n If you receive invitations to two overlapping meetings, the details of the first
conference due to start display on the Join button. When the first meeting has ended, the details of the second meeting display. To join the second meeting at any time, dial the meeting ID which is in the meeting invite email
n
The Join button remains lit until the meeting end time or, if a meeting continues past its end time, 5 minutes after the last person leaves the meeting
If a scheduled meeting is canceled, the meeting details are removed from the Join button.
Note: Permanent meetings do not trigger the Join button, and do not appear on the button display.

Join button behavior

The default message when there are no meetings in progress or due to start:
The message displayed when a scheduled meeting is due to start:
The message displayed when a scheduled meeting has started:
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Joining a meeting on the room system
Whenever you are ready to join a scheduled or permanent meeting, either:
n Use the Join button when the button is lit green, or n Dial into the meeting using the meeting ID, which is in the meeting invite email
Note: To join a permanent meeting, dial the meeting ID.

Joining a meeting before or after the scheduled time

You can join scheduled meetings as soon as they are created and for up to four weeks after the scheduled end time. This is especially useful if you want to join a meeting early to be prepared.

Joining a meeting on any other conferencing service

You can join meetings on any other standards-based conferencing platform, such as Bluejeans for example. To do so, use the information in the meeting invite. You can dial any combination of characters and digits using the touchscreen controller (press star to access a full keyboard).

Joining an ad hoc meeting

When someone adds a person to a call, this is known as an ad hoc meeting. If someone adds you to their call, you receive a incoming call. To accept the call, select answer call to speak to the person who wants to add you to their call.
If you do not want to join the meeting, ignore or reject the call.
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In-call conference control and icons

In-call conference control and icons

In-call conference controls

When in a meeting, the StarLeaf touchscreen controller and StarLeaf app show conference controls on the in-call control panel. You will have access to these controls if you are:
n the meeting organizer in an ad hoc meeting n a participant in a scheduled meeting
These controls are not available to participants who have dialed into a meeting from outside an organization.

Participant controls

You can individually control (mute or remove) every participant in a meeting. Participants who have been individually muted using these controls see a 'you are muted' notification. When there are five or more participants, the participant list becomes horizontally scrollable. To mute yourself (and the room you are in), use the microphone mute control on the touchscreen controller.

Layout control

Controls on the layout tab allow you to choose a different video layout.
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In-call conference control and icons

Conference control

The conference control provides in-call controls.
n
Lock meeting: This prevents any more participants from joining this meeting. Those that attempt to do so instead see a splashscreen telling them that the meeting is locked
n
Mute all: This control mutes all other participants in the meeting. Participants muted in this way see a 'you are muted' notification
n
End meeting: This control causes the meeting to end and all participants to be disconnected from it. There is a confirmation dialog before the meeting is ended
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In-call conference control and icons

In-conference icons and counters

Audio-only and video-muted participants do not occupy a video pane in the video layout. Instead, they are listed by name (or telephone number, or URI) with an icon indicating status. If a meeting is being recorded, participants will see an icon indicating that recording is taking place.
Conference icons
This is an audio-only participant
This participant has muted video
This is a video participant, but there are insufficient panes in the conference layout to display everyone in the conference
Meeting participants who are being recorded are able to see a 'recording in process indicator'. This is a red dot in the top right corner of the conference view
The image below show the speaker-only layout. You can see the current speaker's name at the bottom of the main pane with other participants listed by name in the top right with their status icons. The 'recording in process indicator' is also present. Where content is shared, the name of the participant or meeting room that is sharing is shown.
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About guest invites

About guest invites
Guest invites allow StarLeaf users to invite guests to video call them using either their browser or by installing the StarLeaf app. In this way, a StarLeaf user can have a video call with anyone.
Guest invites are included in the StarLeaf Cloud service at no extra cost for StarLeaf users. StarLeaf does not limit users on the number of guest invitations.
To send a guest invite, a user simply chooses Invite from the home screen of a StarLeaf endpoint or from their account page in the app. Alternatively, you can add a guest email address to the list of participants when creating a scheduled meeting.
If an invite is sent to a person who appears (by email address domain) to be associated with your organization, you, as an admin, are notified. In this case, the guest is added automatically to your organization. Note that this auto-adding feature can be disabled if required.
Note: StarLeaf prompts guests to download the StarLeaf app. If a guest appears to be in an existing organization (because their email address matches a domain) and that organization has the app enabled for new users, that person will be prompted to download the app, will be added to the organization and will no longer be a guest user.

Invite process

1. On your touchscreen controller, choose Invite.
2.
Type the email of the person you want to invite and press invite.
3. The invited person receives an email that explains the invite. The invite includes:
l a link to download the app l a link to dialing instructions for calling into the StarLeaf Cloud either using a browser
or by using existing video conferencing equipment
4. The invited person can either use the click-to-call link or sign up for the app. Alternatively, they can call the user directly using the dialing instructions provided.
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About guest invites
For more information refer to Dialing from third-party endpoints, below.

Dialing from third-party endpoints

The guest invite also provides a link to detailed instructions for how to dial the inviter from a third-party endpoint. This means that the guest has a choice: call from a browser, download StarLeaf app, or use existing video-conferencing equipment to call the inviter. The instructions cover a range of third-party manufacturers, for example, Cisco, Tandberg, Polycom, Lifesize, Sony, Radvision, Avaya, Skype for Business. The picture below shows an example of the instructions.
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About guest invites

Default settings for a guest

Note: StarLeaf prompts guests to download the StarLeaf app. If a guest appears to be in
an existing organization (because their email address matches a domain) and that organization has the app enabled for new users, that person will be prompted to download the app, will be added to the organization and will no longer be a guest user.
n The inviter and the guest appear in each other's personal contacts n The inviter receives an email notification that the guest has signed up and logged in
successfully
n Guests can video call and screen-share in HD with StarLeaf users n Guests can join video meetings created by StarLeaf users n Guests can schedule a video meeting and invite other people to join it n Guests can send invitations to other people to join StarLeaf n Guests do not have access to the company directory or presence information
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Contacts

Contacts

About contacts

Contacts are the people you want to call. Their contact details are available either because they are in the company directory or because you have added them as personal contacts. You decide who your favorites are by creating a favorite from the company directory. Favorites appear on your home screen as speed dials. You can see the 'presence' of your favorites (described below in Presence and other speed dial icons
(p28)).
To access contacts, go to home screen > contacts.

About personal contacts

In addition to the global directory (to which everyone in your company has access) you can add your own personal contacts.

Adding personal contacts

For each contact that you want to add:
1.
Go to home screen > contacts > personal contacts.
2.
Select add and enter your contact's details (shown below).

Deleting personal contacts

To delete a personal contact:
1.
Go to home screen > contacts > personal contacts.
2.
Select the contact you want to delete and select edit.
3.
Scroll down in that view and select delete contact.
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Contacts

About favorites

Creating favorites

To create a favorite from the company directory (or from your personal contacts):
1.
Go to home screen > contacts > company directory (or home screen > contacts >
personal contacts).
2. Find and select the person whom you would like to add as a favorite (either by using the search or by scrolling).
3.
Select add to favorites, as shown below.

Deleting favorites

To delete a favorite:
1.
Go to home screen > contacts > favorites > edit.
2.
Select the cross next to the favorite and select delete.
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Presence and other speed dial icons

Speed dials are displayed on the home screen with icons.
StarLeaf users in your organization have an icon indicating presence as follows:
StarLeaf presence and speed dial icons
This favorite is available (that is, they are not in a call, have not set their StarLeaf device to
This favorite's calls are being forwarded to another device
do not disturb
, and have not forwarded calls)
Contacts
This favorite has set his StarLeaf device to
This favorite is in a call at the moment
This favorite is not currently connected to the StarLeaf Cloud service
This favorite is an iPad user and Breeze is not currently open on the iPad. However, if you call this favorite, the iPad will ring and the call can be answered
Contacts using other systems (for example, they are not within your organization or they have phones made by manufacturers other than StarLeaf) have icons as follows:
Non-StarLeaf presence and speed dial icons
This is a guest user or a user in another organization
This is the contact's home number
This is the contact's mobile number
do not disturb
This is the contact's 'other' number
This is the contact's work number
You can see some examples of speed dial icons in the image below:
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Contacts
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Customizing your touchscreen controller

Customizing your touchscreen controller
There are some customizable options. To access settings, double press the Home button.

Choosing a ringtone

You can choose between ten ringtones. To do so:
1.
Go to settings > sound.
2.
Select ringtone and choose the ringtone you want.

Sorting your contacts

Your contacts appear in alphabetical order. You can choose whether you see them sorted by first name or by second name. To select a new sorting order:
1.
Go to settings > contacts.
2.
Select personal contacts > sort order and choose the sort order that you require.

Sorting your company directory

Your company directory appears in alphabetical order. You can choose whether you see it sorted by first name or by second name. To select a new sorting order:
1.
Go to settings > contacts.
2.
Select company directory > sort order and choose the sort order that you require.
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Legal information

Legal information

Third party software acknowledgments

Acknowledgments of third-party software are available at:
www.starleaf.com/support/legal

Disclaimers and notices

Copyright © StarLeaf 2019. All rights reserved.
This guide may not be copied, photocopied, translated, reproduced, or converted into any electronic or machine-readable form in whole or in part without prior written approval of StarLeaf Limited.
StarLeaf Limited reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of StarLeaf Limited to provide notification of such revision or change.
StarLeaf Limited provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. StarLeaf Limited may make improvements or changes to the product(s) and/or the program(s) described in this documentation at any time. All other product and company names herein may be trademarks of their respective owners.
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