Starkey Hearing Technologies ITE, IIC, ITC, CIC Operation Manual

Custom
Products

OPERATIONS MANUAL

ITE (In-The-Ear)
ITC (In-The-Canal)
CIC (Completely-In-Canal)
IIC (Invisible-In-Canal)

Table of Contents

Overview

ITE Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
ITC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5
CIC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
IIC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Preparation

Batteries/Battery Indicators � � � � � � � � � � � � � � � � � � � � � � � � 8
Insertion and Removal � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Operation

Power On & Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
User Controls � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Volume Control� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Volume Control Indicators � � � � � � � � � � � � � � � � � � � � � � � � 17
Memory Change � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Mute � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Multiflex Tinnitus Level Control � � � � � � � � � � � � � � � � � � � � 19
Directional Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Telephone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19

Multiflex Tinnitus Technology � � � � � � � � � � � � � � � � � � � � � � � � 22

Accessories

Wireless Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24

Hearing Aid Care

Hearing Aid Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
IIC Microphone Cleaning � � � � � � � � � � � � � � � � � � � � � � � � 27
Service and Repair � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 31
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � 32

Tips for Better Communication

Regulatory Information

Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 35
FDA Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
FCC Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 42

� � � � � � � � � � � � � � � � � � � � � � � 33

Table of Contents

My hearing aid is a/an:

ITE (In-The-Ear) see page 4�

ITC (In-The-Canal) see page 5�

CIC (Completely-In-Canal) see page 6�

IIC (Invisible-In-Canal) see page 7�

My hearing aid uses a:

13 battery (ITE) – Orange

312 battery (ITC) – Brown

10 battery (CIC) – Yellow

10 battery (IIC) – Yellow

4 | ITE Overview

Features, Controls and Identification

Your hearing aid controls include:

1� Microphone

2� Battery compartment (on/off control)

3� Vent (optional)

4� Sound outlet (receiver) and wax protection

5� Multifunction button (optional)

6� Rotary volume control (optional)

Your hearing aid can be identified by:

7� Location of serial number:

RED is for right ear, BLUE is for left ear

1

Dual Control

2

(Optional)

3

7

ITE Battery Size: 13

5

Multifunction
Button (Optional)

0

0

0

-

0

0

0

0

0

0

0

4

6

Rotary Volume
Control (Optional)

ITC Overview | 5

Features, Controls and Identification

Your hearing aid controls include:

1� Microphone

2� Battery compartment (on/off control)

3� Vent (optional)

4� Sound outlet (receiver) and wax protection

5� Multifunction button (optional)

6� Rotary volume control (optional)

Your hearing aid can be identified by:

7� Location of serial number:

RED is for right ear, BLUE is for left ear

3

Dual Control
(Optional)

2

1

7

0

0

0

-

0

0

0

0

0

5

0

0

Multifunction
Button (Optional)

ITC Battery Size: 312

4

6

Rotary Volume
Control (Optional)

6 | CIC Overview

Features, Controls and Identification

Your hearing aid controls include:

1� Microphone

2� Battery compartment (on/off control)

3� Vent (optional)

4� Sound outlet (receiver) and wax protection

5� Multifunction button (optional)

6� Removal handle

Your hearing aid can be identified by:

7� Location of serial number:

RED is for right ear, BLUE is for left ear

5

1

4

2

00-00000000

7

CIC Battery Size: 10

6

3

IIC Overview | 7

Features, Controls and Identification

Your hearing aid controls include:

1� Microphone

2� Battery compartment (on/off control)

3� Vent (optional)

4� Sound outlet (receiver)

5� Removal handle

Your hearing aid can be identified by:

6� Location of serial number

7� Side indicator R for Right, L for Left

8� White dot indicates the top of the

hearing aid�

7

6

4

IIC Battery Size: 10

8

1

2

3

5

8 | Preparation

Batteries

Your hearing aid uses a battery as its power source�
The battery size can be identified by the orange(13),
brown(312) or yellow(10) color code on the
packaging�

To insert or replace the battery:

1� Use the finger pick on the battery door�

2� Open the battery door gently and remove

the old battery�

3� Remove the colored tab from the new battery�

Wait 3-5 minutes after removing tab before
inserting battery�

4� Align the battery’s “+” sign (flat side of the

battery) with the “+” on the battery door�

5� Close the battery door�

Battery Indicators

An indicator will sound when the battery voltage is
low� You have approximately five minutes
the battery� An indicator may also sound just before
the battery stops working�

*

to replace

* Actual time between low battery indicator and shut down will vary depending on

environmental noise levels and brand of battery used.

Preparation | 9

21

3

5

4

10 | Preparation

Helpful Hints

• NEVER FORCE THE BATTERY DOOR SHUT�
This could result in serious damage; if the door
will not close securely, check that the battery is
inserted correctly�

• Do not open the battery door too far or damage
is likely to occur�

• Dispose of used batteries immediately in the
proper waste or recycling container�

• Batteries vary in size and performance� Your
hearing professional is your best source for
lifespan estimates and verification that you
are using the proper size and type�

WARNINGS

Batteries are dangerous if swallowed� To help prevent
the accidental ingestion of batteries:

Keep out of reach of children and pets

Check your medications before taking them –

batteries have been mistaken for pills

Never put batteries in your mouth, as they can

easily be swallowed

NATIONAL BUTTON BATTERY
INGESTION HOTLINE: [phone]

Insertion and Removal

To insert the hearing aid:

1� Hold the hearing aid with

your thumb and forefinger on
the outer edges of the case�

2� Tilt your hand slightly forward

and gently insert the canal tip
of the hearing aid into your
ear canal and rotate the
hearing aid backward� Softly
press the hearing aid into
place with your fingertip�

Preparation | 11

1

To remove the hearing aid:

Grasp the hearing aid with your
thumb and forefinger; gently rotate
it as you pull outward�

For hearing aids with removal handle:
grasp removal handle and gently
remove from ear�

2

12 | Preparation

Helpful Hints

• Minor irritation and/or inflammation may occur
as your ear becomes accustomed to having an
object in it; if so, please contact your hearing
professional�

• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional�

• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant immediate
consultation with a physician�

Operation | 13

Power On & Off

To turn ON:

Insert a battery and completely
close the battery door� Your
hearing aid has a power-on delay
that allows you time to insert your hearing aid into
your ear� You may hear a tone indicating that your
hearing aid is powering on�

To turn OFF:

Open the battery door until the battery is no longer
touching the battery contacts�

User Controls

Your hearing aid’s user control may have been
customized by your hearing professional� Ask your
hearing professional how the user control on your
hearing aid is set�

Available User Control Functionality

The user control on your hearing aid
can respond differently depending
on how long you activate (press) the
button� Your hearing aid is capable
of having one function assigned to a short press (press
and release) and one function assigned to a long press
(press and hold)� The options selected on the next page
indicate how your user control is configured�

14 | Operation

Assigned User Control Settings

Short Press

(Press and Release)

(Press and Hold)

Long Press

Volume
Control

Memory

Change

Mute

Multiflex

Tinnitus Level

Volume Control

Power On Volume Level

Your hearing aid has been set to a specific volume
level by your hearing professional� If sounds are
generally too loud or too soft, please contact your
hearing professional for advice and adjustment�
If your hearing aid has been set up with a user
adjustable volume control, temporary volume
adjustments can be made�

Your hearing aid will always power on to the same
volume setting (Volume Home) determined by your
hearing professional�

Sprinkler Volume Control

If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing aid changes�