Starkey Livio AI Quick Start Manual

Quick
Start

Guide

Congratulations on your

journey to better hearing

At Starkey, we

Get the most out of
your hearing aids

believe that to
hear better is
to live better.

Livio® AI hearing aids
help you stay connected to
the people and things you
love most. Livio AI offers
Starkey®’s most advanced
technology with supreme
sound quality and features,
customizable to fit your
unique hearing needs.

Please visit starkey.com/care for additional
tools and resources including:

• Instructional videos

• Operations manuals

• Product brochures

Batteries

Your hearing aid uses a battery as its power source.

To insert or replace the battery:

1. Use the finger pick on the battery door.

2. Open the battery door gently and remove
the old battery.

3. Remove the colored tab from the new battery.
Wait 3-5 minutes after removing tab before
inserting battery.

4. Insert into the battery door, “+” side up.

5. Close the battery door.

• NEVER FORCE THE BATTERY DOOR SHUT.
This could result in serious damage. If the door
will not close securely, check that the battery is
inserted correctly.

• Do not open the battery door too far or
damage is likely to occur.

• Dispose of used batteries immediately in
the proper waste or recycling container.

1 2

3

4

5

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Battery Indicators

An indicator will sound when the battery voltage is

*

low. You have approximately 30 minutes

the battery. An indicator may also sound just before

the battery stops working.

to replace

Power On & Off

• Use a cleaning brush or soft cloth to
clean debris from around the user control,
microphone and battery compartment.

• Inspect the receiver, earbud and wax guard
regularly.

• Never use water, solvents, cleaning fluids
or oil to clean your hearing aid.

TO TURN ON:

Insert a battery and completely close the battery

door. Your hearing aid has a power-on delay which

may require a few seconds. You may hear a tone

indicating that your hearing aid is powered on.

TO TURN OFF:

Open the battery door until the battery is no longer

touching the battery contacts.

Hearing Aid Care

Keep your hearing aid clean. Heat, moisture and

foreign substances can result in poor performance.

* Actual time between low battery indicator and shutdown will vary

depending on environmental noise levels and brand of battery used.

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Helpful Hints

• When not wearing your hearing aid, open the
battery door to allow any moisture to evaporate.

• Do not take apart your hearing aids or insert
the cleaning tools inside them.

• When not in use, place your hearing aid in the
storage container and store:

– In a dry, safe place

– Away from direct sunlight and heat

to avoid extreme temperatures

– Where you can easily find them

– Safely out of reach from children and pets

Hear Clear™ Receiver
Wax Guards

RIC hearing aids integrate disposable Hear Clear

earwax protection. The innovative wax guards prevent

earwax accumulation in the hearing aid receiver. When

you need to replace your wax guards, please follow

the instructions below.

1. Insert empty end of the application stick
straight into used wax guard in hearing aid.

2. Pull straight out (do not twist) on stick to
remove used wax guard.

3. Use opposite end of stick to firmly insert clean
wax guard straight into hearing aid.

4. Pull straight out (do not twist) to remove stick
and discard.

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3

4

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Connecting Your Hearing
Aids to Your Apple Device

Follow the instructions below to connect your hearing

®

aids to your Apple

ever lose connection to your device, follow the

instructions below to reconnect.

1. Ensure Bluetooth

device. Within the

Bluetooth

device. If your hearing aids

®

is enabled on your iOS

Settings

and toggle to On.

menu go to

4. Tap on your hearing aid name to connect your
hearing aids to the iOS device.

5. You will see two pairing requests (one for each

hearing aid). Select
These requests may be several seconds apart.

6. When pairing is complete, your hearing aid
name will change from black to blue.

Pair

for each request.

2. Return to the Settings menu and tap

Accessibility > MFi Hearing Devices

3. While the iOS device searches for your hearing
aids, open and close the battery door on your
hearing aids. This puts the hearing aids in
pairing mode.

– You will see your hearing aid name (e.g.

“Chris Hearing Aids”) when the iOS device
first discovers your hearing aids.

– If your hearing aid name does not appear

in the “Devices” list within 5-7 seconds, tap

Accessibility

MFi Hearing Devices

tap

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in the upper left corner, then

General >

.

.

Download the Thrive

Connecting Your Hearing Aids
Hearing Control App for
Apple Devices

The Thrive™ Hearing Control app makes it easy

to control and adjust your hearing aids with your

compatible Apple device. Downloading the app is easy;

follow the step-by-step instructions below.

Step One:

device, go into the “App Store.”

Step Two:

top of the App Store, search for

“Thrive Hearing Control.”

Step Three:

the app to your device.

Step Four:

open the Thrive Hearing Control app

from your home screen.

NOTE: Hearing aids may need to be reconnected with the Apple
device when an update to iOS is made.

Visit starkey.com/thrive-hearing for compatibility information.

On a compatible Apple

In the search box at the

Tap “FREE” to download

Once the app has installed,

FREE

to Your Android Device

Follow the instructions below to connect your hearing aids

™

to your Android

lose connection to your device, follow the instructions

below to reconnect.

1. Locate, then tap the

2. Select

appears Off, change the settings to

3. While the Android device searches for your
hearing aids, open and close the battery door on
your hearing aids. This puts your hearing aids into
pairing mode.

4. Under Available Devices, you will see your first
name followed by hearing aid (e.g. “Michelle H/As”)
when the device first discovers your hearing aids.

– If your name does not appear in the

Available Devices list within 5-7 seconds,

tap

5. Tap the hearing aid name to connect each
hearing aid to the device.

6. Pairing is complete

smartphone. If your hearing aids ever

Bluetooth

Settings icon

. In this screen, if Bluetooth

on your device.

On

Scan For Devices

.

.

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Download the Thrive
Hearing Control App for
Android Devices

The Thrive Hearing Control app makes it easy to

control and adjust your hearing aids with your

compatible Android device. Downloading the app

is easy; follow the step-by-step instructions below.

Your

Thrive Hearing Control App

User Guide

getting the best performance from

your Livio AI hearing aids and Thrive

app. Refer to your guide to find out

more about these and other features:

• Integrated sensors and artificial

is a great resource for

intelligence features

Step One:

device, go into the “Google play” store.

Step Two:

at the top of the store, search

for “Thrive Hearing Control.”

Step Three:

the app to your device.

Step Four:

Control app by tapping on its icon.

Visit starkey.com/thrive-hearing for compatibility information.

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On a compatible Android

In the search box

Thrive Hearing Control

Tap “FREE” to download

Open the Thrive Hearing

FREE

• Automatic and custom memories

• Geotags

• SoundSpace

• Tinnitus management

• Find My Hearing Aids

• Alerts

Hearing Aid Information

Hearing aid model:

Serial number: R L

Warranty expiration date:

Battery size:

Memory settings, if applicable:

Product specification may be obtained from your clinician.

Attention Clinicians: For product specification please visit
Gov.StarkeyPro.com.

Memory #

Special instructions:

Clinician:

16 17

Environment/

Listening Situation

Beep/Indicator

M/T Ratings

Livio AI micro RIC 312

Livio AI RIC 312

Livio AI BTE 13

M T

4 N/A

4 N/A

4 3

Notes Notes

For Livio AI, Thrive Hearing Control app and iOS/Android compatibility
information, please visit starkey.com/thrive-hearing

Use of the Made for Apple badge means that an accessory has been designed
to connect specifically to the Apple product(s) identified in the badge, and has
been certified by the developer to meet Apple performance standards. Apple is
not responsible for the operation of this device or its compliance with safety and
regulatory standards. Apple, the Apple logo, iPhone, iPad and iPod touch are
trademarks of Apple Inc., registered in the U.S. and other countries. App
Store is a registered service mark of Apple Inc.

Android and Google Play are trademarks of Google Inc.

Veteran technical support line*:

Starkey.com

6700 Washington Ave. S.
Eden Prairie, MN 55344

1.800.328.8602

*For technical support of hearing devices with wireless connectivity

© 2019 Sta rkey. All Rig hts Reser ved. 8620 9-600 3 /19 BKLT3016- 01-EE-GS