StarBand® Installation and User Guide
For the
SkyEdge Satellite Modem
Version 1.1
StarBand® Installation and User Guide
Welcome
Thank you for purchasing StarBand high speed Internet service.
The StarBand Installation & User Guide includes step-by-step
instructions for properly configuring your computer to work with your
new StarBand satellite modem.
Although StarBand services and products are compatible with most
operating systems that support the TCP/IP protocol (i.e. Windows™,
Macintosh™, Linux™, UNIX
™
, etc.), technical support is only provided for
the following operating systems:
• Windows 2000 Professional
• Windows XP Home and Windows XP Professional
• Mac OS X
Other operating systems with TCP/IP components may work but will
not
be directly supported by StarBand.
Enjoy your StarBand Internet service!
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Table of Contents
1. GETTING STARTED.................................................................
2
1.1 PACKAGE CONTENTS ............................................................2
1.2 WHAT YOU WILL NEED..........................................................2
1.3 PC REQUIREMENTS ..............................................................3
1.4 EQUIPMENT INSTALLATION & CONFIGURATION..........................3
1.5 INITIAL SERVICE SETUP AND ACTIVATION.................................4
2. THE STARBAND SKYEDGE SATELLITE MODEM AND
RELATED HARDWARE..........................................................
6
2.1 HARDWARE DESCRIPTION......................................................6
2.2 INSTALLATION NOTES FOR YOUR SATELLITE MODEM ................8
2.2.1 Mounting the Modem....................................................8
2.2.2 Connecting the Modem .................................................8
2.2.3 General Precautions.....................................................8
2.3 MODEM OPERATION..............................................................9
2.3.1 Boot and Operational Modes ........................................9
2.3.2 Rebooting / Resetting the Modem...............................10
3. CONFIGURING YOUR COMPUTER’S IP ADDRESS .............
12
3.1 WINDOWS
™
2000 AND W INDOWS™ XP:.................................13
3.2 SETTING UP MAC OS X TO USE A STARBAND ASSIGNED
DYNAMIC IP ADDRESS.........................................................17
3.3 SETTING UP MAC OS X TO USE A STARBAND STATIC IP
ADDRESS...........................................................................18
4. TROUBLESHOOTING GUIDE................................................
21
4.1 YOU WERE PREVIOUSLY ABLE TO BROWSE THE INTERNET BUT
NOW YOU CANNOT...............................................................21
4.2 FOR TROUBLESHOOTING INFORMATION ON OTHER ISSUES......24
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1. Getting Started
This section provides an overview of the installation and set-up
process for getting you up and running with your new system and
broadband service.
1.1 Package Contents
After unpacking your StarBand modem, please verify that your
SkyEdge satellite modem was shipped with the following items:
• One SkyEdge IP VSAT satellite modem
• One external power supply
• One power cord
• One RJ-45 cross-over Ethernet cable
Immediately inform your StarBand dealer if there are any incorrect,
missing or damaged parts.
1.2 What You Will Need
To insure a smooth installation, please make sure you have the
following information available:
• Your assigned static IP addresses (if applicable) along with
the required Domain Name Server (DNS) and Gateway IP
addresses
• Your commissioning confirmation number (which is provided
to your installer by StarBand during installation of the system)
Note: If you did not receive an e-
mail with this information, please ask
your installer or contact Customer Support at 1-800-4STARBAND.
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1.3 PC Requirements
Please be aware of the minimum system requirements for using the
StarBand satellite modem. These requirements include:
• Operating systems supporting the TCP/IP protocol
(StarBand support is limited to Windows 2000 Professional,
Windows XP, and Macintosh OS X)
• Microsoft© Internet Explorer (v 5.5 or higher) and Firefox (v
1.0 or higher) web browsers are supported on Windows PCs
• CD-ROM drive
• Ethernet port
1.4 Equipment Installation & Configuration
The following steps outline the general process for the installation and
configuration of your StarBand system.
1. The process begins with the installation of the satellite dish
and outdoor components by your certified StarBand
installer.
2. Your installer will configure the satellite modem and its
communications parameters.
3. To establish a network link between your modem and
StarBand, the installer will connect your indoor satellite
modem to the dish and complete the modem configuration.
4. With your modem connected to the StarBand network, your
computer’s IP address settings must also be configured to
allow your computer to access the Internet (see Configuring
Your Computer, page 12).
5. Now that your computer and new satellite modem are
working, activation of your StarBand account is required to
access the World Wid
e Web (which is discussed in the next
section – see Activation, page 4).
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1.5 Initial Service Setup and Activation
As a new StarBand customer, there are two things you must do before
you can access the Internet for the first time. The first time you
attempt to browse the web, you will be prompted by the system to:
1. Activate your account and set-up your StarBand.net member
name and password.
2.
Verify your acceptance of the StarBand Purchase Agreement.
(You must accept this agreement before you can use your StarBand
Internet service.)
To set-up and activate your service, follow these steps:
1. Start your web browser. If your browser does not
automatically take you to the StarBand activation page, enter
https://portal.StarBand.net/registration into the address bar,
and press Enter.
2. The system may prompt you to enter the “commissioning
confirmation number”, which is provided to your installer by
StarBand during installation of the system). If you do not have
a commissioning confirmation number then you can close
your browser and wait approximately 30 minutes and then
restart your browser. After you restart your browser you will
automatically be taken to the next step in the process.
3. With your modem commissioning complete, you will be
prompted to accept the StarBand Purchase Agreement. After
carefully reading the agreement, click the Accept button to
move to the last step in the activation process.
4. Finally, you will be prompted to create a StarBand.net
member name and password. Your StarBand.net member
name gives you access to StarBand.net e-mail accounts,
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personal Web hosting, a view of the network status, and the
ability to pay your StarBand bill online. Once you’ve
completed this step, your access to the Internet will be
enabled within five minutes.
That’s it! You’re all set and ready to go!
Once you have successfully completed the installation of your
StarBand modem and have verified that you can browse the Internet,
StarBand recommends that you install a firewall on each computer
connected to your StarBand modem. Due to the multitude of firewall
products on the market, StarBand is unable to provide configuration
instructions or technical support for specific firewalls. Should you
require assistance, contact your firewall vendor.
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2. The StarBand SkyEdge Satellite
Modem and Related Hardware
2.1 Hardware Description
The front of your StarBand-provided SkyEdge satellite modem
possesses the following LEDs:
PWR (Power indicator): When this green LED is on, the satellite
modem is powered up. This light should always be on if the system is
plugged into a good power source.
Rx
(Receive signal indicator): When this green LED is on, the satellite
modem is properly locked-
on and able to receive communication from
the satellite. This light should always be on if the system is operating
properly.
SYNC (Hub synchronization indicator): When this green LED is on,
the satellite modem receiver and transmitter are properly
synchronized with the StarBand satellite hub. This light should always
be on if the system is operating properly.
ON-LINE (Network connection indicator): When this green LED is on,
the satellite modem is properly connected to the StarBand network.
This light should always be on if the system is operating properly.
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Tx (Transmit signal indicator): When this green LED is flashing, the
satellite modem is transmitting data to the satellite. This light is only on
when the StarBand modem is sending communication to the satellite.
VPN (Virtual Private Network) – Not enabled for StarBand customers.
NOTE: A modem that
has not been configured will have only the PWR
LED illuminated.
The rear of your StarBand SkyEdge satellite modem has the following
connections:
RF-IN (Female F-Type connector): The Rx coaxial cable from your
satellite out-door unit connects to this port.
Serial (DB-9 serial port ): Standard Serial Port. This connection is not
enabled in StarBand-provided SkyEdge IP modems.
LAN (RJ-45 Ethernet port): Use the supplied Ethernet cross-over
cable to connect the LAN port of your modem to your computer.
NOTE: If the included cable is lost or damaged you can use any high
quality Crossover-type Category-5 Ethernet cable of similar length.
Straight-Through or “Patch” type cables will not work with your
SkyEdge IP.
RF-OUT (F-Type Connector): The Tx coaxial cable from your satellite
out-door unit connects to this port.
POWER – (DIN connection for power supply cable, +24vdc/2.8A)
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Connect the supplied external power adapter to this socket.
NOTE: There is no power switch. To power up or reset the IDU, it is
necessary to unplug the DIN connector from the IDU.
2.2 Installation Notes for Your Satellite
Modem
2.2.1 Mounting the Modem
Depending on your preference, the satellite modem can be mounted
in three possible orientations: desktop horizontal, desktop vertical and
wall-mounted. Regardless of which orientation you choose, do not
block the ventilation openings of the modem.
2.2.2 Connecting the Modem
Steps to connect the modem to the other parts of your system:
1) Connect the RF-In and RF-Out cables from the outdoor
equipment to the RF-In and RF-Out ports on the back of the
StarBand modem.
2) Before powering on the modem, connect the included
Ethernet cross-over cable between your computer and the
satellite modem.
3) Connect the power adapter to the modem and your electrical
outlet.
2.2.3 General Precautions
• Do not cover the modem; placing anything on top of or near
the satellite modem may block the air vents and prevent the
proper air circulation required for correct operation. Covering
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the vents may result in substantial damage to your satellite
modem, rendering your StarBand system inoperable.
• The modem does not require or have an internal fan. It may
get warm to the touch during use, but should not be cause
for concern.
2.3 Modem Operation
2.3.1 Boot and Operational Modes
Whenever the modem is powered on, the LEDs on the front of the
modem will flash in accordance with Table 1.
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Table 1: LED Boot Sequence
Upon completion of its boot sequence, the modem will be put into its
Operational Mode. The status of the LEDs of a correctly functioning
and online modem in operational mode will correspond to those as
stated in Table 1 under operational mode.
Once the boot up sequence has completed, the modem should be
operating normally and you may begin web browsing.
2.3.2 Rebooting / Resetting the Modem
To reset/reboot the StarBand SkyEdge modem, unplug the power
cable from the rear of the modem and wait 60 seconds before
reattaching it. The modem will be ready and operational after it has
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completed its reboot sequence (as described in Table 1).
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3. Configuring Your Computer’s IP
Address
Please note that the following
instructions are only valid for computers
directly connected to the StarBand satellite modem.
In order to connect to the Internet via the StarBand satellite modem,
your computer must have its TCP/IP settings properly configured to
use either a dynamic or a static IP address assigned to you by
StarBand. The correct type of IP address for your computer will
depend upon which StarBand service that you purchased (if you are
unsure which you have, contact your local StarBand dealer for
assistance). To properly configure your computer please read the
section below which corresponds to the type of IP address you have.
Static IP Addresses
If the service package you purchased includes one or more static IP
addresses (or if you purchased optional one(s)), please remember the
following:
• Each static IP can be used only on a single computer. If you
have purchased multiple static IP addresses, be careful to
configure each computer with a different address.
• Once you have setup your StarBand member name, you can
also find your IP address information by visiting
portal.StarBand.net and clicking on the My Account button.
Additionally, operating system-specific instructions on how to
configure a static IP address for your computer may be found on the
following pages:
• Windows 2000 & Windows XP…………….13
• Macintosh OS X……………………………..16
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Dynamic IP Addresses
If a static IP address was not included with your service package and
you did not purchase any, then
your computer should be configured to
use a dynamic IP address. Use the following operating systemspecific instructions for configuring Dynamic IP addresses for your
computer:
• Windows 2000 & Windows XP…………….13
• Macintosh OS X……………………………..15
3.1 Windows™ 2000 and Windows™ XP:
1. On the desktop, right-click on My Network Places.
2. From the drop-down menu, select Properties .
3. Right-click the Local Area Connection icon for the Ethernet
adapter to which the StarBand modem is connected and from the
drop-down menu, select Properties.
Select
Properties
.
1
2
2nd: Se
lect
Properties
.
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4. Highlight Internet Protocol (TCP/IP). Click the Properties button
5. To setup a static IP address, continue with step 6. To setup a
dynamic IP address, select Obtain an IP address automatically, then
click OK. When the Local Area Connection Properties window
appears again, click OK again, which will return you to your desktop.
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6. To setup your public static IP address, select Use the following IP
address. Enter in your IP address, your Subnet mask, Default
gateway, Preferred DNS server and Alternate DNS server addresses
(these values were sent to you via e-mail; if you did not receive this email, contact your Installer). Once you have finished, click OK
twice to
return to your desktop.
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7. Your Windows PC in now configured to utilize the StarBand
provided static IP address.
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3.2 Setting Up Mac OS X To Use A
StarBand Assigned Dynamic IP
Address
1. Click the Apple icon and select System Preferences from the
drop-down menu.
2. In System Preferences locate and click the Network icon.
3. At the Network setup screen, complete the following:
• Click the PPPoE tab and uncheck the Connect Using PPPoE
box.
• Click the TCP/IP tab. Select Automatic from the Location:
drop-down list.
• Select the Built-in Ethernet option from the Show: drop-
down
list.
• On the Configure: drop-down list, select Using DHCP.
• The DHCP Client ID: box should remain blank. If any data is
there, delete it.
• In the DNS Servers window enter the DNS Addresses
provided by StarBand.
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• Click Apply Now and close the window.
4. Your OS X Macintosh in now configured to utilize the StarBand
provided dynamic IP.
3.3 Setting Up Mac OS X To Use A
StarBand Static IP Address
The setup information provided applies only to computers connected
directly to the StarBand modem.
Note: Not all StarBand customers have static IP addresses as part of
their account, so this section may NOT apply to you.
1. Click the Apple icon and select System Preferences from the dropdown menu.
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2. In System Preferences locate and click the Network icon.
Click Network.
3. At the Network setup screen, complete the following:
• Click the PPPoE tab and verify that the the Connect Using
PPPoE box is unchecked.
• Click the TCP/IP tab and select Automatic from the Location:
item list.
• Select the Built-in Ethernet option from the Show: list.
• Select Manually from the Configure: list.
• In the IP Address: field enter the IP Address provided by
StarBand.
• In the Subnet Mask: field enter the Subnet Mask provided by
StarBand.
• In the Router: field enter the Default Gateway IP address
provided by StarBand.
• In the DNS Servers window enter the two DNS addresses
provided by StarBand.
• Finally, click Apply Now and then close the window.
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4. Your OS X Macintosh in now configured to utilize the StarBand
provided static IP address.
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4. Troubleshooting Guide
This section may be helpful in working through some of the issues that
can arise during use of your StarBand broadband service. If you
experience a problem not listed in this guide or you are unable to
resolve your problem, please visit the online Support Center at
portal.StarBand.net or call StarBand Technical Support at 1-800-
4STARBAND.
4.1
You were previously able to browse the
Internet but now you cannot.
If after previously using your StarBand broadband satellite service,
you are now unable to browse the Internet, find the description below
that best fits your situation and complete the steps that follow:
No lights on modem (including PWR)
• Make sure that power cable is securely plugged into the wall,
the power adapter, and the back of the modem.
• Make sure that the power adapter is plugged into a working
power outlet.
Only PWR light on Modem
• Reset the modem by removing the power cable from its rear
(see the Modem Operation section for additional details).
• Make sure the RF cables in the rear of the modem are
securely connected.
• If there is bad weather (heavy rain or dark clouds) locally or
on the horizon, wait for the weather to pass.
• There may be bad weather at the StarBand hub. Such
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conditions are infrequent and normally pass in approximately
10 minutes.
• If the problem persists, please contact your installer for
assistance.
Only PWR, RX or PWR, RX & SYNC lights on the modem
• Reset the modem (see the Modem Operation section for
additional details).
• Make sure RF cables in the rear of the modem are securely
connected.
• If there is bad weather (heavy rain or dark clouds) locally or
on the horizon, wait for weather to pass.
• There may be bad weather at the StarBand hub. Such
conditions are infrequent and normally pass in approximately
10 minutes.
• If the problem persists, please contact your installer for
assistance.
PWR, RX, SYNC and ON-line lights on modem, but can’t access
the internet from any PC
• Wait five minutes as the modem may appear to be online, but
is actually in its start-up (boot) mode.
• Reset the satellite modem (see the Modem Operation section
for details). After it has compl
eted its boot process reboot your
PC.
• Make sure that the cable connecting the PC to the modem is
securely connected on both ends (remember that a cross-
over
Ethernet cable is required).
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•
If you are using any local networking devices (wireless router,
etc) between the modem and the PC, reset them.
•
If there are any local networking devices between the satellite
modem and your PC, connect the PC directly to the satellite
modem and reboot the PC.
Some PCs can access the internet, but others can’t
• Reboot the PCs that do not work.
•
If you are using any local networking devices (wireless router,
etc) between the modem and the PC, reboot them.
• Reset the satellite modem. After it has completed its boot
process, restart any attached PCs or networking devices.
• Make sure that you do not have more than 1 computer
configured to use a particular static IP address. If necessary,
reconfigure your systems so that there is only 1 computer
using each static IP address.
Problems with the system connecting intermittently
If your system is only able to connect intermittently, or the modem
seems to reset on its own periodically (every 5-10 minutes), please
contact the StarBand Technical Support center at 1-8004STARBAND:
Can browse the internet, but email doesn’t work
• Make sure that you are using the correct password (you can
reset you password by logging into your account on
portal.starBand.net)
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• Check the configuration of your email application (many
guides are available on https://portal.StarBand.net/email)
• Wait awhile and try again. One or more StarBand mail server
may be experiencing problems or delays.
If you are unable to resolve any of the above problems
call StarBand Technical Support at: 1-800-4STARBAND
4.2 For Troubleshooting Information on
Other Issues
Go to portal.StarBand.net, click on the Support tab, scroll down and
click on Ask a Question. Select your PC s operating system from the
pull-
down menu. Enter in your keywords or questions. You will then be
led to documents discussing the subject you entered.
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Your StarBand Modem Parameters
Tech ID: _________________________________________
VSAT ID: _________________________________________
For Customers with Static IP Addresses
Static IP Address(es): _______________________________
Subnet Mask: _____________________________________
Default Gateway: __________________________________
DNS1: ___________________________________________
DNS2: ___________________________________________
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FCC Compliance Notice of StarBand Equipment
NOTE: Th
is equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the (radio or TV) receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Copyright 2006 Spacenet Inc. All rights reserved. This document may
not be reproduced in whole or in part without the express written
consent of Spacenet Inc.
Spacenet®, StarBand® and Sk
yEdge are trademarks of Spacenet Inc.
All other product names referenced herein are trademarks of their
respective owners.
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