Star2Star SIP-T28P Quick User Manual

Star2Star Yealink SIP-T28P Quick User Guide

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For detailed information please consult the Star2Star Phone and Features Guide, available for view/download via the Star2Star Web Portal at:

https://portal.star2star.com/

BASIC FEATURES

MAKING A CALL

Using the handset:

1. Pick up the handset.

2. Enter the number, then press the Send soft key.

Using the speakerphone:

1. With the handset on-hook, press

2. Enter the number, then press the Send soft key.

Using the headset:

1. With the headset connected, press to activate the headset mode.

2. Enter the number, and then press the Send soft key.

Note: During a call you may alternate between headset, hands-free speakerphone and handset modes by pressing the Headset key or Speakerphone key or by picking up the handset. Headset mode requires a headset be connected to the phone.

ANSWERING A CALL

Using the handset:

Pick up the handset. Using the speakerphone:

Press Using the headset:

Press Note: You may ignore an incoming call by pressing the Reject soft key.

ENDING A CALL

Using the handset: Hang up the handset or press the Cancel soft key. Using the speakerphone:

Press or the Cancel soft key. Using the headset: Press the Cancel soft key.

REDIAL

Press to enter the Dialed Calls list. Press or

to select the desired call, then press or the Send soft key.

Press twice when the phone is idle to call the last dialed number.

MUTING A CALL

Press to mute the microphone during a call.

Press again to un-mute the call.

VOLUME ADJUSTMENT

Press during a call to adjust the receiver volume of the handset/speakerphone/headset.

Press when the phone is idle to adjust the ringer volume.

RING TONE

1. Press the Menu soft key when the phone is idle, then select Settings > Basic Settings > Ring Tones.

2. Press or to select the desired ring tone.

3. Press Save soft key to accept the change.

PUTTING A CALL ON HOLD

Press or the Hold soft key during an active call.

If there is only one call on hold, press or the Resume soft key.

If there is more than one call on hold, press or to

select the desired call, then press or the Resume soft key.

SIP-T28P IP Phone Quick User Guide

1 LCD Screen 2 Power LED 3 Line Keys 4 Memory Keys 5 MESSAGE Key 6 HEADSET Key 7 HOLD Key 8 TRAN Key

9 MUTE Key 10 Speakerphone Key 11 Redial Key 12 CONF Key 13 Volume Key 14 Key Pad 15 Scroll Keys 16 Soft Keys

Star2Star Yealink SIP-T28P Quick User Guide

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TRANSFERING A CALL

There are three ways to transfer a call: Blind Transfer, Attended Transfer and Semi-Attended Transfer.

Blind Transfer:

1. Press or the Transfer soft key during an active call. The call is placed on hold.

2. Enter the number you want to transfer to.

3. Press or the Transfer soft key.

Semi-Attended Transfer:

1. Press or the Transfer soft key during an active call. The call is placed on hold.

2. Enter the number you want to transfer to, then press .

3. Press or the Transfer soft key when you hear the ring-back tone.

Attended Transfer:

1. Press or the Transfer soft key during an active call. The call is placed on hold.

2. Enter the number you want to transfer to, then press .

3. Press or the Transfer soft key when the second party answers.

FORWARDING A CALL

1. Press the Menu soft key when the phone is idle, then select Features > Call Forward.

2. Select the desired forward type:

Always Forward: Incoming calls are all forwarded unconditionally. Busy Forward: Incoming calls are forwarded when the phone is busy. No Answer Forward: Incoming calls are forwarded when the phone is not answered after a preset time period.

3. Enter the number you want to forward to. For No Answer Forward, enter the ring time to wait before forwarding.

4. Press the Save soft key to accept the change.

PARKING A CALL

1. With a call in progress press the Park key located at the top of the 10-key array (right side of phone).

Note: The shared park appearance feature is defined in the system configuration (Location Information). Consult your system administrator or Dealer for more information.

2. The phone will automatically park the call in the first available park position.

3. The shared park appearance position key glows red and the caller is now parked.

4. The caller will hear music or message on hold if configured on your system.

5. Press the relevant Park position key on your phone or any similar model local extension to retrieve the call.

FIND-ME / FOLLOW-ME

Use the Star2Star Find-Me / Follow-Me feature in the Star2Star Web portal to forward calls from your extension.

Follow Me (Immediate) -- Calls to your extension will be sent automatically to the number you define. Find Me (Sequential) -- Calls to your extension will ring your extension and any other numbers that you define, in order. Find Me (All) -- Calls to your extension will ring your extension and any other numbers that you define, all at once.

CONFERENCE CALL

1. Press or the Conf soft key during an active call. The call is placed on hold.

2. Enter the number of the second party, then press the Send soft key.

3. Press or the Conf soft key again when the second party answers. All parties are now joined in the conference.

4. When you hang up, you will be disconnected. The other parties will remain connected.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

VOICE MAIL

The Message Waiting Indicator on the idle screen indicates that you have new voice messages waiting. The Message key LED lights up.

Listening to voice messages:

1. Press twice. A stuttered dial tone will sound.

2. Follow the voice prompts to listen to your voice messages. Alternatively you can dial 1000 to access the Voicemail system at any time. The system will prompt for your password.

Note: when accessing the voice mail system for the first time your password is your extension #. Change this to a 4-digit number you can easily recall.

SPEED DIAL

Use the Star2Star Web Portal https://portal.star2star.com/ to configure speed dial buttons in individual phone settings.

When configured on your phone, press the designated speed dial key to dial out the preset number.

CONTACT DIRECTORY

Note: The Star2Star Company Directory is automatically downloaded.

Adding a contact:

1. Press the Directory soft key when the phone is idle, then select Local Directory > Contacts.

2. Press the Add soft key to add a contact.

3. Enter a unique contact name in the Name field and enter the phone number in the proper field.

4. Press the Save soft key to accept the change.

Editing a contact:

1. Press the Directory soft key when the phone is idle, then select Local Directory > Contacts.

2. Press or to select the desired contact. Press the Option soft key and then select Detail from the prompt list.

3. Update the contact information.

4. Press the Save soft key to accept the change.

Deleting a contact:

1. Press the Directory soft key when the phone is idle, and then select Local Directory > Contacts.

2. Press or to select the desired contact. Press the Option soft key, then select Delete from the prompt list.

3. Press the OK soft key when “Delete Selected Item?” prompts on the LCD screen.

Star2Star SIP-T28P Quick User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual