Star SM-L300 User Manual

MOBILE PRINTER

SM-L300 Series

Hardware manual

Federal Communications Commission

Radio Frequency Interference Statement

This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.

L'exploitation est autorisée aux deux conditions suivantes :

(1) l'appareil ne doit pas produire de brouillage, et

(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user’s

authority to operate the equipment. For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable. For RF interference suppression, if a ferrite core is provided with this evice, affix it to the interface cable.

NOTE:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15

of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning the equipment of and

on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

The above statement applies only to equipments marketed in U.S.A.

CAN ICES-3 (B) / NMB-3 (B)

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment has very low levels of RF energy that it deemed to comply without maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremities: hands, wrists, feet and ankles).

Cet équipement est conforme aux limites d"exposition aux rayonnements énoncées pour un environnement non contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes directrices d'exposition dans le Supplément C à OET65 et d"exposition aux fréquences radioélectriques (RF) CNR-102 de l"IC. Cet équipement émet une énergie RF très faible qui est considérée conforme sans évaluation de l"exposition maximale autorisée. Cependant, cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps (à l"exception des extrémités : mains, poignets, pieds et chevilles)

Refer to QR Code below:

Trademark acknowledgments

SM-L300: Star Micronics Co., Ltd.

Notice

express permission is forbidden.

 The contents of this manual are subject to change without notice.

 All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to

press. However, should any errors be detected, STAR would greatly appreciate being informed of them.

 The above notwithstanding, STAR can assume no responsibility for any errors in this manual.

 iPad, iPhone, iPod, iPod touch, and Retina are trademarks of Apple Inc., registered in the U.S. and other

countries. iPad Air, iPad mini, and Lightning are trademarks of Apple Inc.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under

license.

 Android is a trademark of Google Inc.

 Windows is registered trademarks of Microsoft Corporation.

 The Bluetooth

word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc.

Caution Symbol

rmal head immediately after the printer has been used. Let the

This symbol is placed near the thermal head to indicate that it is easily damaged.

This symbol is placed near the thermal head to indicate that it may be hot.

Never touch the the

thermal head cool for a few minutes before touching it.

Observe the precautions for handling electrostatic sensitive devices.

Safety Precautions

Please be sure to read

To use this product in safety, please follow the precautions given below.

WARNING

 If you notice smoke, a strange smell, or a strange sound, turn off the power immediately, and remove

the USB cable and/or battery pack. Then contact the dealer.

 If any foreign material (metal scraps, water, or other fluid) enters the printer, immediately turn off the

printer and remove the USB cable and/or battery pack. Then, contact your dealer for advice.

Continued use of the printer could result in a fire.

 Never attempt to repair the printer yourself. Also do not disassemble or modify the product. Doing so

could lead to injury, fire, or electric shock.

 Do not touch the tear bar.

- There is a tear bar inside the paper outlet slot. Neither put your hand in the paper outlet slot while

printing is in progress, or put your hand into the outlet even when printing is not in progress.

- The printer cover can be opened when replacing the paper. However, since the tear bar is on the

inside of the printer cover, be careful not to place your face or hands too close to the tear bar.

 During and immediately after printing, the area around the thermal head is very hot. Do not touch it,

as you could be burned.

 If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water.

Otherwise, skin damage may result.

 The battery pack may be hot immediately after the product has been used.

 Using the Printer

 Some semiconductors can be damaged by static electricity. Be sure to turn off the printer when

inserting or removing the battery pack.

 Do not drop the printer or hit it against a hard object.

 Do not open the printer cover while the printer is printing.

 Before you open the printer cover, make sure that printing data is not being sent to the printer.

 Do not unplug or plug in a USB cable while the printer is printing or during communication.

 Do not touch a USB connector while the printer is printing.

 Turn off the printer when you are not using it.

 When the printer is used in a low temperature environment, the battery's performance will be

diminished, and the amount of time that you can use the printer for may be reduced.

 Do not pull out paper while the printer cover is closed.

 The heating element and the driver IC of the thermal head are easily damaged. Do not touch them

with metal objects, sandpaper, etc.

 Printing quality may suffer if the thermal head heating element becomes soiled by being touched with

your hands. Do not touch the thermal head heating element.

 There is a risk of damage to the driver IC of the thermal head from static electricity. Never directly

touch the IC.

 Do not operate the printer if there is moisture on the front surface of the head from condensation, etc.

 Static electricity can cause damage to each sensor. To protect the sensor from static electricity, do

not directly touch it.

 Thermal Paper Handling

 Only use thermal paper with the designated specifications. The printing quality and working life of the

thermal head cannot be guaranteed if any paper other than that recommended is used. In particular,

if ion concentration of [Na+, K+, Cl-] is high, it may drastically reduce the working life of the thermal

head. Please exercise caution.

 Store the thermal paper in a cool, dry, dark location.

 Do not rub the thermal paper with a hard object.

 Do not leave the thermal paper in contact with plastic film, an eraser, or adhesive tape for a long

period of time.

 Do not stack the thermal paper on fresh diazo copies or wet-type copies.

 Do not use chemical glue on the thermal paper.

 Do not use thermal paper that has been stored for a long period.



Operating Environment for the Printer

Before actually unpacking the printer, you should take a few minutes to think about where you plan to

use it. Remember the following points when doing this.

 Do not use the printer in an environment in which it will be subject to strong shaking while it is

printing.

 Be careful to ensure that the printer is not exposed to direct sunlight.

The appropriate environment for using the printer is described below.

Temperature: 0°C to 50°C

Humidity: 20% RH to 85% RH (Must be no condensation)

 Do not place the printer near a copying machine or other device that produces a strong electro-

magnetic field.

 Keep the printer sufficiently removed from heaters and other sources of heat.

 Use the printer in a clean, low-humidity environment that is free from dust.

 Avoid using the printer in high-humidity rooms.

 Printer Maintenance

Please perform the following maintenance every 6 months.

 Thermal head

Dip a cotton swab in an alcohol solvent (ethanol, methanol, or isopropyl alcohol), and clean the

heating area of the head.

 Platen

While turning the platen, use a soft dry cloth to lightly rub the entire surface of the platen and remove

any foreign objects.

 Paper storage unit and the surrounding area

Remove any dirt, dust, pieces of paper, etc., from the paper storage unit.

 Card reader

Regularly blow air onto the card reader to remove any dust from the card slot.

 Maintenance for using Linerless Label Paper

 Perform cleaning regularly so that the printer can be used safely and comfortably. (Every time when

a paper roll is ended.)

 Cleaning points are as above except Card reader. (Thermal head, Platen, Paper storage unit,

roller, paper path and the surrounding area)

 Remove any dirt, dust, pieces of paper and glue etc.

 Using a Magnetic Card

 Do not bring magnets near the card, and do not store the card near a device that produces a

magnetic field (such as a mobile phone, speaker, or TV). If you do so, the data on the card may be

deleted.

 Do not

If you do so, the card may bend.

 Do not

Failing to follow the above precautions could cause the card to stop working properly.

leave the card in a high-temperature environment (such as the dashboard of a car).

touch the card with dirty or wet hands. Also, do not attach adhesive tape or glue to the card.

Table of Contents

1. Product Overview ...................................................................................................................................................... 1

1.1 Printer & Accessories .................................................................................................................... 2

1.2 Appearance and Components ....................................................................................................... 3

2. Setup .......................................................................................................................................................................... 5

2.1 Battery Pack .................................................................................................................................. 5

2.1.1 Inserting into the Printer ...................................................................................................... 5

2.1.2 Charging the Battery ........................................................................................................... 6

2.1.3 Ferrite Core ......................................................................................................................... 9

2.2 Connecting a tablet or PC to the printer (pairing) ........................................................................ 10

2.2.1 iOS .................................................................................................................................... 10

2.2.2 Android .............................................................................................................................. 10

2.2.3 Windows10 ......................................................................................................................... 11

2.3 Loading Paper ............................................................................................................................. 12

2.3.1 De-curl Setting .................................................................................................................. 12

2.3.2 Paper Guide Adjustment ................................................................................................... 14

2.3.3 Loading Paper to the Printer ............................................................................................. 16

2.3.4 Automatic Adjustment of Label Gap Sensor ...................................................................... 17

2.4 Belt Clip ....................................................................................................................................... 19

2.4.1 Attaching to the Printer ...................................................................................................... 19

2.4.2 Using the Belt Clip ............................................................................................................. 19

3. Control Panel & Buzzer ............................................................................................................................................ 20

3.1 Button .......................................................................................................................................... 20

3.2 LED & OLED Display / Error ..................................................................................................... 21

3.2.1 LED & OLED Display ........................................................................................................ 21

3.2.2 LED & OLED Display for Error .......................................................................................... 25

3 Self Test ...................................................................................................................................... 27

3.3.1 Self Test Procedure ........................................................................................................... 27

3.3.2 Printing the Bluetooth Device Name and MAC Address .................................................... 27

3.4 Memory Switch Settings (Using Buttons On the Printer) ............................................................. 28

3.5 Hex Dump Mode ......................................................................................................................... 38

3.6 Instruction for Power Management .............................................................................................. 39

3.6.1 Standby Time .................................................................................................................... 39

3.6.2 Auto-Off Time .................................................................................................................... 39

3.6.3 Smart Power Option .......................................................................................................... 39

3.7 Paper Type .................................................................................................................................. 41

3.8 Black Mark Sensor ...................................................................................................................... 41

3.9 Printable Area .............................................................................................................................. 42

4. Magnetic Card Reader (For MSR model) ................................................................................................................. 43

5. Paper ........................................................................................................................................................................ 45

5.1 Paper Specification ..................................................................................................................... 45

5.1.1 Receipt (thermal) Paper .................................................................................................... 45

5.1.2 Label Paper ....................................................................................................................... 46

5.1.3 Linerless Label Paper ....................................................................................................... 47

5.2 Printable Area .............................................................................................................................. 49

5.2.1 Receipt (thermal) Paper .................................................................................................... 49

5.2.2 Label Paper ....................................................................................................................... 51

5.2.3 Linerless Label Paper ....................................................................................................... 52

5.3 Specification of Black Mark ......................................................................................................... 53

5.3.1 Receipt (thermal) Paper .................................................................................................... 53

5.3.2 Label Paper ....................................................................................................................... 54

5.4 Specifications of Label Paper ...................................................................................................... 55

6. General Specification ............................................................................................................................................... 56

7. Release History ........................................................................................................................................................ 60

1. Product Overview

This printer is perfect for mobile banking systems, retail, POS (point of sale) terminals and other forms

of mobile computing.

The characteristics of this printer are listed below:

• Support Label Paper and Linerless Label Paper

• Support to switch the de-curl function when receipt is used.

• Adjustable range of Roll Paper Width : 40 to 80mm

• Very silent printing direct thermal printing method

• Print maximum speed 65mm/s (Paper feed maximum speed 65mm/s)

• Support Bluetooth Ver3.0/4.0[BLE] Dual Mode

• Support Secure Magnetic Stripe Reader <Model with Card Reader>

*AES or 3DES encryption

*DUKPT Key Management

• Support Graphic OLED (128x64 dots)

• Belt Clip as a standard accessory

• Support text, barcode and graphic printing

• Drop-in design that makes it easy to load paper

• This printer is supported with the printer cover open sensor, paper end sensor, black mark sensor,

transmissive sensor(gap sensor), thermal head thermister and printer internal thermister.

1.1 Printer & Accessories

The printer is packaged with the following accessories.

If any of these accessories is broken or missing, please contact the dealer that you bought the product.

Printer Battery Pack Sample Roll Paper

Belt Clip USB Cable Easy Setup Guide

Ferrite Core Ferrite Core Instruction Sheet Safety Instruction Sheet

Safety Instruction For Battery Pack

The optional items for this printer are listed below.

Charging Cradle Battery Pack USB Cable

1.2 Appearance and Components

OLED

NOTE: Only SM-L304 MSR model has the Magnetic Stripe Reader.

Hook

2. Setup

2.1 Battery Pack

2.1.1 Inserting into the Printer

1. Make sure that the printer has been turned off before you insert or remove the battery pack.

2. Insert the battery pack into the back of the printer as in the figure shown below, following the

direction of the arrow.

3. To remove the battery back, pull back the hook, and use the opposite procedure from the one you

used to insert the battery pack.

Push the battery pack until the

hook clicks into place.

2.1.2 Charging the Battery

Printer status

Power lamp is Flashing in green

Power lamp is constant on

1 time/ second.

Power lamp is Flashing in green

Power lamp is constant on

Insert the battery pack into the printer to charge it.

Plug in socket with USB charging.

When battery pack runs out of power, the battery icon will flash. It powers off automatically when

continues printing. If you want to go on, please recharge it.

Battery charging status descriptions are as follows.

While Charging Charging is completed

When power ON

When power OFF

NOTE: However, a low-grade car charger may cause a trouble due to a sudden change of voltage.

Use the charger that satisfies the USB standard.

*But if printer goes into Stand-by

mode, power lamp will keep flash

▶ General Battery Characteristics

Notes about the Battery Pack

 The battery is a consumable and its performance over time gradually decreases.

 While not in use of printer, the battery will slowly discharge itself.

 Prepare a battery pack that has been charged relatively recently (1 to 2 days earlier).

 To ensure that the battery lasts for a long time, we recommend that you turn off the printer

whenever possible.

 When used at low temperatures, battery performance will temporarily decline. Be sure to have a

fully-charged spare battery standing by if the printer will operate in a cold environment.

▶ Charging the Battery Pack

 The battery pack can be charged at ambient temperatures between 0°C and 40°C.

 The time required to charge the battery pack varies depending on the residual amount of battery,

electrical current and the ambient temperature. Normally, it takes 5 to 6 hours to charge the battery

pack.

 It will take longer to charge the battery from the PC than by the USB charger.

 It will take longer to charge the battery pack if you print while charging the battery pack.

 Do not remove the battery pack while it is being charged.

 Fully charge the battery prior to using the printer.

 There is no need to completely discharge or use up a rechargeable Lithium-ion battery before

recharge it.

 It is normal for the battery pack to be hot after it has finished charging or been used.

 Do not recharge a battery pack that has just been fully charged.

▶ Battery Pack Life

 The battery can be charged approximately 300 times in the normal temperature range without

losing performance. If an extreme decline in the running time of the battery is noticed, the battery is

reaching the end of its usable life. It is recommended to replace the old battery with a new one.

▶ Notes about Using the Battery Pack

 Only use a designated battery pack. There is a risk of explosion or fire.

 Only use the designated battery charging method. There is a risk of explosion or fire.

 You cannot use a USB cable other than the designated USB cable.

 Do not throw the battery pack into a fire, place it near a flame or heating device, or use, charge or

leave it in a hot environment (under direct sunlight, in a car, etc.). There is a risk of heat generation,

smoke emission, explosion, fire, or battery acid leakage.

 Do not use a battery pack that has been dropped or subjected to a shock in some other way. There

is a risk of heat generation, smoke emission, explosion, fire, or battery acid leakage.

 Do not disassemble or modify the battery pack. Doing so could lead to injury, fire, or electric shock.

 Do not short the terminals of the battery pack or get it wet.

 Do not put the battery pack in a bag with a metal object such as a key. There is a risk of heat

generation, smoke emission, explosion, fire, or battery acid leakage.

 If the battery acid gets into contact with the eyes, wash eyes immediately with water and consult a

doctor. Leaving your eyes untreated could result in blindness.

 If there is an abnormality such as heat generation, smoke emission, explosion, fire, or battery acid

leakage while the battery pack is being used or stored, remove the battery pack from the printer

immediately. Consult your dealer.

▶ Notes about Storing the Battery Pack

 The characteristics of the battery pack may degrade if you store it in a full-charged state for a long

period of time. If you do not intend to use the battery pack for a while, store it in approx. 50%-

charged state.

 If you do not intend to use the battery pack for a long time, be sure to remove it from the printer.

 Keep the battery out of the reach of children. In addition, be careful that children do not remove the

battery.

 Store the battery pack in a cool place.

* We recommend that you store the battery pack in a dry area with an ambient temperature

of 15 to 25 ºC.

* Avoid storing the battery in locations with high or extremely low temperatures.

To prevent unrecoverable damage to the battery, keep in your mind the following guidelines.

- If the battery pack is not in use for a long time, please remove it after charging up to 50%.

- During storage, please charge the battery pack up to 50% every 3 months.

- When power is low, battery should be charged in time.

- If the printer automatically power down because of low power, be sure to charge the

battery in 15 days.

▶ Battery Disposal and Recycling

A battery pack is used to power this device. Since the disposal process of batteries varies from

country to country, refer to the appropriate measures mandating the disposal method of the country

in which this device is used.

< For U.S.A. and Canada >

Micro USB

Ferrite

Cor

Lithium-Ion batteries are recyclable.

You can help preserve our environment by returning your used

rechargeable batteries to the collection and recycling location nearest

you. For more information regarding recycling of rechargeable

batteries, call toll free 1-800-822-8837, or visit http://www.rbrc.org/

2.1.3 Ferrite Core

To reduce unnecessary radio wave radiation, attach a ferrite core to the USB cable included with the

printer.

Make a loop with the USB cable close to the core at the Micro USB end and attach a ferrite core as

shown in the drawing below.

2.2 Connecting a tablet or PC to the printer (pairing)

SM-L300 has two Bluetooth modes:

One is Bluetooth 4.0(BLE) without PIN for iOS system.

Another is Bluetooth Ver3.0 with PIN for Android or Windows system. SM-L300 changes the Bluetooth

mode automatically by host system.

Pairing sets one by one in order, otherwise it can‘t figure out which one succeeds in pairing.

The device name displayed during pairing varies depending on the product. It can be checked from the

[BD Name] that is printed when printer self-printing is performed (power is turned ON while depressing

the FEED button).

PIN and Device name can be changed through Star Utility. (PIN code default : 1234)

To obtain this utility, please contact with your dealer.

2.2.1 iOS

1. Press and hold MODE button for approx. 2 seconds, and printer is turned on.

2. Pairing is not required. Select the model from your application.

Device name: “STAR L300-XXXXX”(default)

(XXXXX is the last five digit number written in the "Serial No." column on the bottom of the printer.)

2.2.2 Android

1. Press and hold MODE button for approx. 2 seconds, and printer is turned on.

2. Open the tablet settings screen and select Bluetooth.

3. Turn ON Bluetooth.

Select the displayed device name (STAR L300-XXXXX), and enter the PIN code.

4. When the device name is displayed under "Paired devices", pairing is completed.

2.2.3 Windows10

is available on Apple Store and Google play.

1. Press and hold MODE button for approx. 2 seconds, and printer is turned on.

2. Open SETTINGS

3. Turn ON Bluetooth.

Select the displayed device name (STAR L300-XXXXX), and enter the PIN code.

, select [Devices] - [Bluetooth].

4. When "Connected" is displayed, pairing is completed.

You can test the connectivity with a host device by using Star IO SDK Application which

2.3 Loading Paper

2.3.1 De-curl Setting

This function makes it possible to correct the curl in the thermal paper roll.

It can set ON or OFF by De-curl Switching Lever. (*Default: OFF)

NOTE: Be careful not to forcibly pull or push the de-curl mechanism part. The de-curl

mechanism part may become damaged if strong force is applied.

De-curl Switching Lever

De-curl Mechanism

1. Press the cover open button to open the printer cover.

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