Star SCT4000E-RR Service Manual

Contact Toaster

Owner’s Manual

Models

SCT4000E, and SCT4000E-RR

This manual includes material related to installation,
use , cleaning, and care. Exploded view[s], as well as
any available parts list[s] and wiring diagrams
pertaining to the unit covered by this manual are also
included.

This manual must be read and understood by all
persons using or installing this appliance. Contact
your Star dealer if you have any questions concerning
installation, use, or maintenance of this equipment.

DO NOT DISCARD THIS MANUAL.

SCT4000E

2M-Z21667

Rev. I 09-2019

•

•

LIMITED EQUIPMENT WARRANTY

Star Manufacturing [as well as its subsidiaries,
Toastmaster and Holman] warranties new products to
be free from defects in material and/or workmanship
for a period of one [1] year from the date of original
installation, except as noted below. Defects that
occur as a result of normal use, within the time period
and limitations defined in this warranty, will at Star’s
discretion have the parts replaced or repaired by Star or
a Star-authorized service agency.

THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS.

Repairs performed under this warranty are to be
performed by a Star authorized service agency. Star
will not be responsible for charges incurred or service
performed by non-authorized repair agencies. In all
cases, the nearest Star-authorized service agency must
be used. Star will be responsible for normal labor charges
incurred in the repair or replacement of a warrantied
product within 50 miles (80.5 km) of an authorized
service agency. Time and expense charges for anything
beyond that distance will be the responsibility of the
owner. All labor will need to be performed during regular
service hours. Any overtime premium will be charged
to the owner. For all shipments outside the U.S.A. and
Canada, please see the International Warranty for specific
details. It is the responsibility of the owner to inspect and
report any shipping damage claims, hidden or otherwise,
promptly following delivery. No mileage or travel charges
will be honored on any equipment that is deemed
portable. In general, equipment with a cord and plug
weighing less than 50 lb. (22.7 kg) is considered portable
and should be taken or shipped to the closest authorized
service agency, transportation prepaid.

PORTABLE EQUIPMENT EXAMPLES

• 514LL fryer

• 15MC and 18MCP hot food
merchandisers

• QCS1, QCS2, and RCS2 toasters

• 16PD-A pretzel merchandisers

• Condiment dispensers
except HPD- and SPD-series
models

• All pop-up toasters

• All pastry display cabinets

• All heat lamps

CONTACT

Should you require any assistance regarding the
operation or maintenance of any Star equipment;
write, phone, fax or email our service department. In
all correspondence mention the model number and
serial number of your unit, as well as the voltage or
type of gas you are using.
Business hours are 8:00 a.m. to 4:30 p.m. Central
Standard Time (CST)
Telephone: [phone]
Fax: [phone]
Email: [e-mail]
www.star-mfg.com

• J4R popcorn machine

• 12NCPW and 15NCPW nacho
merchandisers

• Nacho cheese warmers
except 11WLA-series models

• Specialty food warmers
except 130R, 11RW, and 11WSA
models

• All butter dispensers

• All nacho chip merchandisers

• All accessories

WARRANTY EXCLUSIONS

THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.

• Any product which has not been used, cleaned,
maintained, or installed in accordance with the directions
published in the appropriate installation sheet and/
or owner’s manual as well as national and local codes,
including incorrect gas, electrical, or water connection. Star
is not liable for any unit which has
been mishandled, abused, misapplied, subjected to
chlorides, harsh chemicals, or caustic cleaners, damaged
from exposure to hard water, modified by unauthorized
personnel, damaged by flood, fire, or other acts of nature
[or God], or which have an altered or missing serial number.

• Installation, labor, and job checkouts, calibration of heat
controls, air and gas burner/bypass/pilot adjustments, gas
or electrical system checks, voltage and phase conversions,
cleaning of equipment, or seasoning of griddle surface.

• Replacement of fuses or resetting of circuit breakers,
safety controls, or reset buttons.

• Replacement of broken or damaged glass components,
quartz heating elements, and light bulbs.

• Labor charges for all removable parts in gas charbroilers
and hotplates, including but not limited to burners, grates,
and radiants.

• Any labor charges incurred by delays, waiting time, or
operating restrictions that hinder a service technician’s
ability to perform service.

• Replacement of items subject to normal wear or items
that can easily be replaced during a daily cleaning routine,
such as but not limited to knobs, bulbs, fuses, quartz
heating elements, baskets, racks, and grease drawers.

• Components that should be replaced when damaged
or worn, but have been field-repaired instead [eg. field­welded fry pots]

• Any loss of business or profits.

PRODUCTS PARTS LABOR

Star-Ultra Max® fryers, griddles,

2 years 2 years

charbroilers, and hotplates

Star-Max® fryers, griddles, char­broilers, and hotplates

Jetstar® popcorn poppers

Staltek™ roller grill coatings

Cast iron grates, burners; and
burner shields

Star, Toastmaster, or Holman
parts sold to repair equipment

2 years 2 years

2 years 2 years

5 years

180 days

90 days

Service First 1 year

The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty.

2M-Z21647 ∙ Rev. E ∙ 01.2019

TABLE OF CONTENTS

Warranty i
Receiving and Service Information
General Information and Installation
Conveyor Access and Removal
Bun Thickness Adjustment
PTFE Sheet Replacement
Daily Operation
Cleaning
Additional Electronic Settings
Control Label Replacement
Exploded Views
Parts List
Wiring Diagrams
Specifications
Troubleshooting

iii

2

3

3
4
5

6–7

8
8

9–10

11
12
13

1

ii

2M-Z21667 Rev G Owner’s Manual for SCT4000[E] Contact Toaster

SAFETY SYMBOLS

These symbols are intended to alert the user to the
presence of important operating and maintenance
instructions in the manual accompanying the appliance.

THOROUGHLY INSPECT YOUR UNIT ON ARRIVAL

This unit has been tested for proper operation before leaving our plant to ensure delivery of your unit
in perfect condition. However, there are instances in which the unit may be damaged in transit. In the
event you discover any type of damage to your product upon receipt, you must immediately contact
the transportation company who delivered the item to you and initiate your claim with that company.
If this procedure is not followed, it may aff ect the warranty status of the unit. If damage or loss is not
apparent until after equipment is unpacked, a request for inspection of concealed damage must be
made with carrier within 15 days. Please record the model number, serial number, voltage, and purchase
date in the area below at the time of receipt..

Model Number

Serial Number

Voltage

Purchase Date

MAINTENANCE AND REPAIRS

Contact your local authorized service agent for service or required maintenance. Please have the
information in the above fi elds ready when you call to ensure a faster service.

Using any part other than genuine Star factory supplied parts relieves the manufacturer of all liability.
Due to periodic changes in designs, methods, procedures, policies, and regulations, the specifi cations
contained in this document are subject to change without notice. Star reserves the right to change
product specifi cations and design without notice. In regards to previously purchased equipment,
such revisions do not entitle the buyer to corresponding changes, improvements, additions or
replacements. While Star International Holdings Inc. exercises good faith eff orts to provide information
that is accurate, we are not responsible for errors or omissions in information provided or conclusions
reached as a result of using the specifi cations. By using the information provided, the user assumes
all risks in connection with such use.

PLEASE REFER TO THE WARRANTY PAGE FOR SPECIFIC WARRANTY INFORMATION.

AUTHORIZED SERVICE AGENT LISTING

Reference the listing provided with the unit or for an updated listing go to the website or call customer
service to fi nd an agent.

Business hours: 8:00 a.m. to 4:30 p.m. Central Standard Time
Telephone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.star-mfg.com

Please visit www.starwebconnect.com/manuals.aspx for digital versions of any documents associated
with this unit.

iii

GENERAL SAFETY INFORMATION

This equipment is designed and sold for commercial use only, and is intended for use by personnel
trained and experienced in its operation. This is not sold for consumer use in and around the home
nor for use directly by the general public in food service locations.

Before using your new equipment, read and understand all the instructions and labels associated
with the unit prior to putting it into operation. Make sure all people associated with its use understand
the units operation and safety before they use the unit.

GENERAL INSTALLATION INFORMATION

The unit is shipped fully assembled and ready to plug into a standard outlet specified for its voltage
and amp draw. If improper electrical supply can be determined through troubleshooting, contact
a qualified electrician prior to using the unit. Removal or replacement of the power cord or plug will
void the warranty. Should you require assistance, contact your local authorized service agent for any
service or required maintenance.

Allow enough space around the toaster for adequate ventilation. Make certain this unit is not located
near other appliances which may produce grease vapor, such as fryers, griddles, etc. In the event this
is unavoidable, ducting will be necessary to supply this unit with an adequate amount of clean, cool
air. It is recommended that you leave at least a one [1] inch (25 mm) gap on each side. Do not operate
the unit without the PTFE sheet and belts properly positioned. If operated improperly, bun sticking
and poor toasting may occur. Before using the unit for the first time, ensure to clean the toaster
properly. Refer to the cleaning section of this manual for cleaning instructions.

ELECTRICAL CONNECTION

Before making any electrical connection to this unit, check that the power supply is adequate for
the voltage, amperage, and requirements stated on the rating plate. Make certain to disconnect
the unit from the power source before installing or removing any parts. Be absolutely sure that
the ground connection for the receptacle is properly wired. Do not connect equipment to power
without proper ground connections. Improper grounding may result in personal injury or fatality.

DO NOT CUT THE POWER CORD OR REMOVE ELECTRICAL REQUIREMENTS
THE PLUG OR REMOVE THE GROUNDING PRONG 208–240 volts and a NEMA 6-15P
FROM THE PLUG. is required.

CONNECT/PLUG UNIT INTO DEDICATED
AC LINE ONLY SPECIFIED ON THE DATA
PLATE OF THE UNIT.

DO NOT IMMERSE OR LET THE UNIT STAND
IN WATER.

DO NOT HOSE DOWN THE UNIT OR THE
TABLE/COUNTER IF THE UNIT IS ON THE
TABLE/COUNTER.

KEEP AWAY FROM RUNNING WATER.

6-15P

2M-Z21667 Rev G Owner’s Manual for SCT4000[E] Contact Toaster

1

CONVEYOR ACCESS AND REMOVAL

THESE PARTS GET VERY HOT WHILE IN USE, SO PLEASE MAKE CERTAIN THAT THE UNIT HAS
COOLED BEFORE ATTEMPTING THE BELOW PROCEDURES. IF THERE IS AN IMMEDIATE NEED
TO PERFORM THIS PROCEDURE WHILE THE UNIT IS STILL HOT, MAKE CERTAIN TO WEAR
APPROPRIATE THERMAL PROTECTION. ALWAYS USE INSULATED MITTS OR GLOVES IF THE
MACHINE IS STILL WARM TO PREVENT BURNS.

i. The outer conveyor cover on the front and rear fold

down by lifting up on the cover so that the open
hole in the slot allows the cover to be pulled over
the retaining tab as pictured and pulling outward
from the top so that the cover swings out and
down on its pivot point. Be careful when lowering
cover as it will rest on the finished side of the
metal.

ii. Once the cover has been folded down, one side of

the conveyor belt on each side will be visible for
cleaning and inspection.

iii. In order to rotate the conveyor[s] out and down,

pull the conveyor[s] gently outward [one at a time]
grasping the area where the adjustment knob is
located while supporting the conveyor weight with
your other hand. The other side of the conveyor
belt will also now be visible for cleaning and
inspection.

iv. If the belt needs to be replaced or removed for

any reason, the conveyors, when folded out in a
horizontal position, can also be removed. First,
remove the left side panel (opposite the control
side). Then slide the conveyor away from the
motor coupler and lifting up on the conveyor,
side opposite the toaster controls/thermostat
so the pin on that side slides upward through
a slot in the chassis and in doing so allows the
drive shaft to be removed from the motor. Be
careful with the conveyor assembly as it can
easily be damaged from being dropped or
mishandled. When removing both conveyors,
make note as to which conveyor is which as
they will only function correctly if they go back
into their original position.