Star RTW20E Operators Manual

Rolling Tortilla Warmer

Owner’s Manual

Models

RTW14E and RTW20E [patent pending]

This manual includes material related to installation, use , cleaning, and care. Exploded view[s], as well as any available parts list[s] and wiring diagram[s] pertaining to the unit[s] covered by this manual are also included.

This manual must be read and understood by all persons using or installing this appliance. Contact your Star dealer if you have any questions concerning installation, use, or maintenance of this equipment.

DO NOT DISCARD THIS MANUAL.

RTW14E

2M-Z19213 - Rev D - 06.2016

LIMITED EQUIPMENT WARRANTY

All workmanship and material in Star products have a one (1) year limited warranty on parts and labor in the United States and Canada unless otherwise noted below. Such warranty is limited to the original purchaser only and shall be eﬀ ective from the date the equipment is placed in service. Star’s obligation under this warranty is limited to the repair of defects without charge, by the factory authorized service agency or one of its sub-agencies. Star will not assume any responsibility for loss of revenue. Models that are considered “portable” (see below) should be taken to the closest Star service agency, transportation prepaid. On all shipments outside the U.S.A. and Canada, see the International Warranty.

This warranty does not apply to any item that is disassembled or tampered with for any purpose other than repair by a Star-authorized service center or the service center’s sub-agency. This warranty does not apply if damage occurs from improper installation, misuse, wrong voltage, wrong gas or operated contrary to the Installation and operating instructions. This warranty is not valid on Conveyor Ovens unless a “start-up/ check-out” has been performed by a factory authorized technician. This warranty does not apply to “Special Products” but to regular catalog items only. Star’s warranty on “Special Products” is six (6) months on parts and ninety (90) days on labor.

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The warranty period for Ultra-Max Hot Plates, Griddles, and Char Broilers is (3) years parts and labor.

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The warranty period for Star-Max Char Broilers, Griddles, Hot Plates, Fryers, and Finishing Ovens is (2) years parts and labor.

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The warranty period for JetStar series six (6) ounce and eight (8) ounce Popcorn Poppers is two (2) years.

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The warranty period for Chrome-Max Griddles is ﬁ ve (5) years on the griddle surface. See detailed warranty provided with unit.

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The warranty period for Duratec coatings is one (1) year under normal use and reasonable care. The warranty period for Staltek coatings is ﬁ ve (5) years under normal use and reasonable care. This warranty does not apply if damage occurs to the coating from improper cleaning or maintenance, use of metallic utensils, abrasive cleaners or pads, or damage from any other non-food object that comes in continuous contact with the roller coating. This warranty does not apply to the “non-stick ” properties of such materials. This warranty is not valid on rollers purchased as replacement parts.

PARTS WARRANTY

Parts that are sold to repair out of warranty equipment are warranted for ninety (90) days. The labor to replace the part is NOT warrantied.

SERVICES AND EXPENSES NOT COVERED BY WARRANTY

• Travel time and mileage rendered beyond the 50-mile radius limit

• Mileage and travel time on “portable” equipment (see below)

• Labor to replace such items that can be replaced easily during

• a daily cleaning routine (e.g., removable kettles on fryers, knobs,

• grease drawers on griddles, etc.)

• Installation of equipment

• Cleaning of equipment

• Seasoning of griddle plates

• Voltage conversions or gas conversions

• Pilot light adjustment

• Miscellaneous adjustments

• Thermostat calibration and bypass adjustment

• Resetting of circuit breakers, safety controls, or reset buttons

• Replacement of bulbs or fuses

• Repair of da mag e crea ted dur ing tr an sit, d eliver y, or ins ta llatio n

or created by an act of God.

PORTABLE EQUIPMENT

Star will not honor service bills that include travel time and mileage charges for servicing any products considered “portable” including items listed below. These products should be taken to the Service Agency for repair:

• Model 510FD, 510FF Fryer

• Model 526TOA Toaster Oven

• Model J4R, 4 oz. Popcorn Machine

• Model 518CMA & 526CMA Cheese Melter

• Model 12MC & 15MC & 18MCP Hot Food Merchandisers

• Model 12NCPW & 15NCPW Nacho Chip/Popcorn Warmer

• QCS/RCS series Toasters except model QCS3 & RCS3 series

• Nacho Cheese Warmers except model 11WLA series Nacho

Cheese Warmer

• Condiment Dispensers except the model HPD & SPD series Dispenser

• Pretzel Merchandisers (model 16PD-A only)

• Hot Dog equipment except Roller Grills, Drawer Bun Warmers,

and Direct Connect series Fast Steamers.

• Specialty Food Warmers except model 130R, 11RW series, and

11WSA series

• Pizza Ovens (model PO12 only)

All:

• Pop-Up Toast ers

• Butter Dispensers

• Pastry Display Cabinets

• Nacho Chip Merchandisers

• Accessories of any kind (e.g. Sneeze Guards, Manual Pumps, etc.)

• Heat Lamps

The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty.

Should you require any assistance regarding the operation or maintenance of any Star equipment; write, phone, fax or email our Service Department. In all correspondence mention the model number and the serial number of your unit, as well as the voltage or type of gas you are using.

Business hours: 8:00 a.m. to 4:30 p.m. Central Standard Time Telephone: 314-678-6303 Fax: 314-781-2714 Email: customerservice@star-mfg.com Website: www.star-mfg.com

TABLE OF CONTENTS

Warranty i General Information and Installation 1–2 Daily Operation 3–4 Cleaning 5 Maintenance 6 Wiring Diagram 7 Exploded Views 8–13 Parts List 14–17 Wall Mount Installation 18–19 Speciﬁcations 20

Factory Settings Adjustment 21

NOTES

iii

SAFETY SYMBOLS

These symbols are intended to alert the user to the presence of important operating and maintenance instructions in the manual accompanying the appliance.

THOROUGHLY INSPECT YOUR UNIT ON ARRIVAL

This unit has been tested for proper operation before leaving our plant to ensure delivery of your unit in perfect condition. However, there are instances in which the unit may be damaged in transit. In the event you discover any type of damage to your product upon receipt, you must immediately contact the transportation company who delivered the item to you and initiate your claim with that company. If this procedure is not followed, it may a ect the warranty status of the unit. Please record the model number, serial number, voltage, and purchase date in the area below at the time of receipt..

Model Number

Serial Number

Voltage

Purchase Date

NOTICE

Using any part other than genuine Star factory supplied parts relieves the manufacturer of all liability. Due to periodic changes in designs, methods, procedures, policies, and regulations, the specifications contained in this sheet are subject to change without notice. Star reserves the right to change product specifications and design without notice. Such revisions do not entitle the buyer to corresponding changes, improvements, additions or replacements for previously purchased equipment. While Star International Holdings Inc. exercises good faith e orts to provide information that is accurate, we are not responsible for errors or omissions in information provided or conclusions reached as a result of using the specifications. By using the information provided, the user assumes all risks in connection with such use.

PLEASE REFER TO THE WARRANTY PAGE FOR SPECIFIC WARRANTY INFORMATION.

MAINTENANCE AND REPAIRS

Contact your local authorized service agent for service or required maintenance. Please have the information in the above fields ready when you call to ensure a faster service.

AUTHORIZED SERVICE AGENT LISTING

Reference the listing provided with the unit or for an updated listing go to the website or call customer service to find an agent.

Business hours: 8:00 a.m. to 4:30 p.m. Central Standard Time Telephone: 314-678-6303 Fax: 314-781-2714 Email: customerservice@star-mfg.com Website: www.star-mfg.com

2M-Z19213 Rev D - Owner's Manual for RTW Rolling Tortilla Warmer

GENERAL SAFETY INFORMATION

This equipment is designed and sold for commercial use only, and is intended for use by personnel trained and experienced in its operation. This is not sold for consumer use in and around the home nor for use directly by the general public in food service locations.

Before using your new equipment, read and understand all the instructions and labels associated with the unit prior to putting it into operation. Make sure all people associated with its use understand the units operation and safety before they use the unit.

GENERAL INSTALLATION INFORMATION

The unit is shipped fully assembled and ready to plug into a standard outlet speciﬁed for its voltage and amp draw. If improper electrical supply can be determined through troubleshooting, contact a qualiﬁed electrician prior to using the unit. Removal or replacement of the power cord or plug will void the warranty. Should you require assistance, contact your local authorized service agent for any service or required maintenance.

Level unit using the adjustable feet under the unit [there is approximately 0.5 (1/2) inch of adjustment]. Allow enough space around the unit for adequate ventilation. It is recommended that you leave a ten (10) inch gap on the top for cleaning if the unit is to remain stationary. The sides and back of the unit require no additional clearance.

Before using the unit for the ﬁrst time, make certain to clean it properly. Refer to the "Cleaning Procedure" document for cleaning instructions. The inlet and outlet trays and scraper will also need to be placed on the unit prior to use. The output tray slides on the lip under and in front of the drum area and the inlet tray sits on a rod in the rear and the pins on its side sit on two brackets that protrude from the front. The scraper sits on a bar on the bottom and must be installed so that the stop pin on the left side is above it to keep it from rotating up and contacting the drum.

inlet tray

place here

outlet tray

stop pin

scraper

ELECTRICAL CONNECTION

Before making any electrical connection to this unit, check that the power supply is adequate for the voltage, amperage, and requirements stated on the rating plate. RTW14E units will require a NEMA 5-15R receptacle. RTW20E units will require a NEMA 6-15R receptacle. Make certain to disconnect the unit from the power source before installing or removing any parts. Be absolutely sure that the ground connection for the receptacle is properly wired. Do not connect equipment to power without proper ground connections. Improper grounding may result in personal injury or fatality.

DO NOT CUT OR REMOVE THE PLUG OR DO NOT IMMERSE OR LET THE UNIT STAND GROUNDING PRONG FROM THE PLUG. IN WATER.

CONNECT UNIT INTO DEDICATED AC LINE DO NOT HOSE DOWN THE UNIT OR THE ONLY AS SPECIFIED ON THE DATA PLATE TABLE/COUNTER IF THE UNIT IS ON THE OF THE UNIT. TABLE/COUNTER.

DAILY OPERATION

CERTAIN SURFACES ARE EXTREMELY HOT DURING OPERATION AND CARE SHOULD BE TAKEN WHILE USING THIS UNIT.

THIS UNIT IS DESIGNED TO WARM DRY, FLEXIBLE PRODUCTS ONLY.

DO NOT ATTEMPT TO RUN WET OR LOOSE MATERIAL THROUGH IT.

ELECTRONIC CONTROLS

BUTTONS (PRIMARY USES)

• ON/OFF—Turns power on or o to the electrical components of the unit.

• SET/TEMP—Allows adjustment of the roller heating element temperature up to 450°F (232°C).

• ▲/CLEAN—Accesses “CLEAN” mode and adjusts settings upward in menus.

• ▼/RUN— Accesses “RUN” mode and adjusts settings downward in menus.

FUNCTIONS/MODES

• ON/OFF—All power is turned on, or removed from, the drum motor, heating elements, and cooling fan. After powering down, the screen will display “OFF” until the “ON/OFF” button is pressed again. Cooling fan will be on in all modes other than when the unit is powered down.

• PREH E AT—Drum motor runs at the set “TORT” speed. Heaters bring the drum temperature up to the set operating temperature.

• TORT—Drum motor runs at the set “TORT” speed. Heaters maintain the drum temperature at the set operating temperature.

• BREAD—Drum motor runs at the set “BREAD” speed. Heaters maintain the drum temperature at the set operating temperature. This mode only lasts for 1–40 seconds before defaulting back to TORT mode.

• OPEN—Drum motor does not run. Heaters are o.

• COOL— Drum motor runs at the set “TORT” speed. Heaters are o.

• CLEAN— Drum motor does not run. Heaters are o.

1/2 scale RTW

control panel

START-UP

i. When the unit is initially plugged in, the display will read “OFF” for a brief time. No outputs will

receive power at this time. ii. When “ON/OFF” is pressed, the drive motor, heating elements, and fan motor will be turned on. The PREHEAT mode will start immediately and will take approximately twenty (20) minutes to complete. During this time, “PREHT” will appear on the display. Do not attempt to adjust temperature or speed settings until PREHEAT has completed.

iii. The temperature of the drum can be checked at any time in PREHEAT or TORT modes by pressing the “SET/TEMP” button. If the temperature has not yet reached 100°F (38°C), the words “LOW” and “TEMP” will flash on the screen.

iv. There will be a small dot on the lower right of the screen which will remain on whenever the heating elements are on. When the PREHEAT mode has completed, “TORT” will be displayed on the screen.

2M-Z19213 Rev D - Owner's Manual for RTW Rolling Tortilla Warmer

UNITS OF TEMPERATURE SELECTION

With the machine OFF hold the “SET/TEMP” and “▲/CLEAN” buttons. Once the menu pops up hit the “SET/TEMP” button to scroll through until “SCALE” is displayed on the screen. At this point hit the “▲/CLEAN” button to toggle between Fahrenheit and Celsius. Continue scrolling through using the “SET/TEMP” button until the screen read “OFF” again. DO NOT MAKE ANY OTHER CHANGES WHILE

IN THIS MENU.

TEMPERATURE ADJUSTMENT

This can be performed in RUN (TORT or BREAD) and CLEAN modes.

i. Press and hold the “SET/TEMP” button for three (3) seconds. The display ﬂashes the drum temperature

setting and the “DRUM TEMP” light on the front label illuminates as well. ii. Use the ▲ and ▼ buttons to adjust the drum heat to the desired temperature. The display will stop ﬂashing while ▲ or ▼ are pressed and will indicate the temperature and units. The temperature can be adjusted from 210°F–450°F (99°C–232°C). Adjustments of 10°F or 10°C at a time can be made depending on which the unit is set to read at the time adjusted. The default setting is 430°F (221°C).

iii. Press the “SET/TEMP” button when you are satisfied with your adjustment and the screen will display the top element power setting. iv. Press the “SET/TEMP” button to exit this mode.

DRUM SPEED ADJUSTMENT

This can be performed in RUN mode (TORT or BREAD). i. Press and hold the ▲ and ▼ buttons simultaneously for three (3) seconds. The display will sequence through “TORT”, “SPEED”, and the current “TORT SPEED” speed setting number.

ii. Press the ▲ button to increase the set speed and the ▼ to decrease the set speed. The speed setting can range from 1–99 and holding the ▲ or ▼ button will make the setting increase or decrease until a limit

is reached. iii. Press “SET/TEMP” again to save the selected setting. The display will now sequence through “BREAD”, “SPEED”, and the current “BREAD SPEED” setting number. This is adjusted using the same procedure as the above “TORT SPEED” in the section above. iv. Press the “SET/TEMP” again to save the selected setting. The display will now sequence through “BREAD”, “TIME”, and the current time setting. Bread mode is only activated for a brief time determined by this setting. Press the ▲ button to increase the set time and the ▼ to decrease the set time anywhere from 1–40 seconds and holding the ▲ or ▼ button will make the setting increase or decrease until a limit is reached.

v. Pressing “SET/TEMP” one more time will exit speed adjustment.

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