Star RTW19EA, RTW14EA User Manual

Rolling Tortilla Warmer

Owner’s Manual

Models

RTW14EA and RTW19EA
patent no. 9,516,883

This manual includes material related to installation,
use , cleaning, and care. Exploded view[s], as well
as any available parts list[s] and wiring diagram[s]
pertaining to the unit[s] covered by this manual are also
included.

This manual must be read and understood by all
persons using or installing this appliance. Contact your
Star dealer if you have any questions concerning
installation, use, or maintenance of this equipment.

DO NOT DISCARD THIS MANUAL.

RTW19EA

2M-Z19213 - Rev. G - 08.2018

LIMITED EQUIPMENT WARRANTY

Star Manufacturing [as well as its subsidiaries] warranties new products
to be free from defects in material and/or workmanship for a period
of one [1] year from the date of original installation, except as noted
below. Defects that occur as a result of normal use, within the time
period and limitations defined in this warranty, will at Star’s discretion
have the parts replaced or repaired by Star or a Star-authorized service
agency.

THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS.

Repairs performed under this warranty are to be performed by a Star­authorized service agency. Star will not be responsible for charges
incurred or service performed by non-authorized repair agencies.
In all cases, the nearest Star-authorized service agency must be used.

Star will be responsible for normal labor charges incurred in the repair
or replacement of a warrantied product within 50 miles (80.5 km) of
an authorized service agency. Time and expense charges for anything
beyond that distance will be the responsibility of the owner. All labor
will need to be performed during regular service hours. Any overtime
premium will be charged to the owner. For all shipments outside the
U.S.A. and Canada, please see the International Warranty for specific
details.

It is the responsibility of the owner to inspect and report any shipping

damage claims, hidden or otherwise, promptly following delivery.

No mileage or travel charges will be honored on any equipment that is
deemed portable. In general, equipment with a cord and plug weighing
less than 50 lb. (22.7 kg) is considered portable and should be taken or

shipped to the closest authorized service agen cy, transportation prepaid .

PORTABLE EQUIPMENT EXAMPLES

• 514LL fryer

• 15MC and 18MCP hot food

merchandisers

• QCS1, QCS2, and RCS2 toasters

• 16PD-A pretzel merchandisers

• condiment dispensers except

HPD- and SPD-series models

• all pop-up toasters

• all pastry display cabinets

• all heat lamps • all accessories

CONTACT

Should you require any assistance regarding the operation or

maintenance of any Star equipment; write, phone, fax or email

our service department. In all correspondence mention the

model number and the serial number of your unit, as well as

the voltage or type of gas you are using.

Business hours are 8:00 a.m. to 4:30 p.m. Central Standard Time

Telephone Star/Toasmaster 314.678.6306

Fax [phone]

Email [e-mail]

www.star-mfg.com • www.toastmastercorp.com

• J4R popcorn machine

• 12NCPW and 15NCPW nacho

merchandisers

• nacho cheese warmers except

11WLA-series models

• specialty food warmers except

130R, 11RW, and 11WSA models

• all butter dispensers

• all nacho chip merchandisers

WARRANTY EXCLUSIONS

THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.

• Any product which has not been used, cleaned, maintained,

or installed in accordance with the directions published in the
appropriate installation sheet and/or owner's manual as well
as national and local codes, including incorrect gas, electrical,
or water connection. Star is not liable for any unit which has
been mishandled, abused, misapplied, subjected to chlorides, harsh
chemicals, or caustic cleaners, damaged from exposure
to hard water, modified by unauthorized personnel, damaged
by flood, fire, or other acts of nature [or God], or which have
an altered or missing serial number.

• Installation, labor, and job checkouts, calibration of heat controls,
air and gas burner/bypass/pilot adjustments, gas or electrical
system checks, voltage and phase conversions, cleaning
of equipment, or seasoning of griddle surface.

• Replacement of fuses or resetting of circuit breakers, safety
controls, or reset buttons.

• Replacement of broken or damaged glass components, quartz

heating elements, and light bulbs.

• Labor charges for all removable parts in gas charbroilers and
hotplates, including but not limited to burners, grates, and
radiants.

• Any labor charges incurred by delays, waiting time, or operating
restrictions that hinder a service technician’s ability to perform
service.

• Parts that fail or are damaged due to normal wear or labor for

replacement of Items that can easily be replaced during a daily
cleaning routine. such as but not limited to silicone belts, PTFE
non-stick sheets, knobs, control labels, bulbs, fuses, quartz heating

elements, baskets, racks, and grease drawers.

• Components that should be replaced when damaged or worn,

but have been field-repaired instead [eg. field-welded fry pots]

• Any loss of business or profits.

ADDITIONAL WARRANTIES

Specialty/chain specific versions may also have additional
and/or extended warranties.

PRODUCTS PARTS LABOR

Star Ultra-Max® griddles,

charbroilers, and hotplates

Star-Max® fryers, griddles,

charbroilers, and hotplates

2 years 2 years

2 years 2 years

Jetstar® popcorn poppers 2 years 2 years

Staltek™ roller grill coatings 5 years

chrome griddle surfaces [against

peeling]

cast iron grates, burners,

and burner shields

5 years

180 days

original Star or Toastmaster parts

sold to repair Star or Toastmaster

90 days

equipment

Service First 1 year

The fore going warrant y is in lieu of any and a ll other warranti es expresse d or implied and c onstitutes the e ntire warranty. 2M-Z21647 • Rev C • 02.2018

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TABLE OF CONTENTS

Warranty i
General Information and Installation 1–2
Daily Operation 3–4
Cleaning 5
Maintenance 6
Wiring Diagram 7
Exploded Views 8–13
Parts List 14–17
Wall Mount Installation 18–19
Specifications 20

Factory Settings Adjustment 21

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NOTES

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2M-Z19213 Rev G - Owner's Manual for RTW Rolling Tortilla Warmer

SAFETY SYMBOLS

These symbols are intended to alert the user to the
presence of important operating and maintenance
instructions in the manual accompanying the appliance.

THOROUGHLY INSPECT YOUR UNIT ON ARRIVAL

This unit has been tested for proper operation before leaving our plant to ensure delivery of your unit
in perfect condition. However, there are instances in which the unit may be damaged in transit. In the
event you discover any type of damage to your product upon receipt, you must immediately contact
the transportation company who delivered the item to you and initiate your claim with that company.
If this procedure is not followed, it may a ect the warranty status of the unit. Please record the model
number, serial number, voltage, and purchase date in the area below at the time of receipt..

Model Number

Serial Number

Voltage

Purchase Date

NOTICE

Using any part other than genuine Star factory supplied parts relieves the manufacturer of all liability.
Due to periodic changes in designs, methods, procedures, policies, and regulations, the specifications
contained in this sheet are subject to change without notice. Star reserves the right to change product
specifications and design without notice. Such revisions do not entitle the buyer to corresponding
changes, improvements, additions or replacements for previously purchased equipment. While Star
International Holdings Inc. exercises good faith e orts to provide information that is accurate, we are
not responsible for errors or omissions in information provided or conclusions reached as a result
of using the specifications. By using the information provided, the user assumes all risks in connection
with such use.

PLEASE REFER TO THE WARRANTY PAGE FOR SPECIFIC WARRANTY INFORMATION.

MAINTENANCE AND REPAIRS

Contact your local authorized service agent for service or required maintenance. Please have the
information in the above fields ready when you call to ensure a faster service.

AUTHORIZED SERVICE AGENT LISTING

Reference the listing provided with the unit or for an updated listing go to the website or call customer
service to find an agent.

Business hours: 8:00 a.m. to 4:30 p.m. Central Standard Time
Telephone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.star-mfg.com

1

GENERAL SAFETY INFORMATION

This equipment is designed and sold for commercial use only, and is intended for use by personnel
trained and experienced in its operation. This is not sold for consumer use in and around the home
nor for use directly by the general public in food service locations.

Before using yo

ur new equipment, read and understand all the instructions and labels associated
with the unit prior to putting it into operation. Make sure all people associated with its use understand
the units operation and safety before they use the unit.

GENERAL INSTALLATION INFORMATION

The unit is shipped fully assembled and ready to plug into a standard outlet specified for its voltage
and amp draw. If improper electrical supply can be determined through troubleshooting, contact
a qualified electrician prior to using the unit. Removal or replacement of the power cord or plug will
void the warranty. Should you require assistance, contact your local authorized service agent for any
service or required maintenance.

Level unit using the adjustable feet under the unit [there is approximately 0.5 (1/2) inch of adjustment].
Allow enough space around the unit for adequate ventilation. It is recommended that you leave a ten
(10) inch gap on the top for cleaning if the unit is to remain stationary. The sides and back of the unit
require no additional clearance.

Before using the unit for the first time, make certain to clean it properly. Refer to the "Cleaning Procedure"
document for cleaning instructions. The inlet and outlet trays will also need to be placed on the unit prior to
use. The outlet tray slides on the lip under and in front of the drum area and the inlet tray sits on a rod,
resting against the stop pins.

belt guide

inlet tray

belt roller

stop pin

place here

outlet tray

ELECTRICAL CONNECTION

Before making any electrical connection to this unit, check that the power supply is adequate for the
voltage, amperage, and requirements stated on the rating plate. RTW14EA units will require a NEMA
5-20P receptacle. RTW19EA units will require a NEMA 6-15P receptacle. Make certain to disconnect the
unit from the power source before installing or removing any parts. Be absolutely sure that the ground
connection for the receptacle is properly wired. Do not connect equipment to power without proper
ground connections. Improper grounding may result in personal injury or fatality.

DO NOT CUT OR REMOVE THE PLUG OR DO NOT IMMERSE OR LET THE UNIT STAND
GROUNDING PRONG FROM THE PLUG. IN WATER .

CONNECT UNIT INTO DEDICATED AC LINE DO NOT HOSE DOWN THE UNIT OR THE
ONLY AS SPECIFIED ON THE DATA PLATE TABLE/COUNTER IF THE UNIT IS ON THE
OF THE UNIT. TABLE/COUNTER.

2

2M-Z19213 Rev G - Owner's Manual for RTW Rolling Tortilla Warmer

DAILY OPERATION

CERTAIN SURFACES ARE EXTREMELY HOT DURING OPERATION AND
CARE SHOULD BE TAKEN WHILE USING THIS UNIT.

THIS UNIT IS DESIGNED TO WARM DRY, FLEXIBLE PRODUCTS ONLY.

DO NOT ATTEMPT TO RUN WET OR LOOSE MATERIAL THROUGH IT.

ELECTRONIC CONTROLS

BUTTONS (PRIMARY USES)

• ON/OFF—Turns power on or o to the electrical components of the unit.

• SET/TEMP—Allows adjustment of the roller heating element temperature
up to 480°F (249°C).

• ▲/CLEAN—Accesses “CLEAN” mode and adjusts settings upward in menus.

• ▼/RUN— Accesses “RUN” mode and adjusts settings downward in menus.

FUNCTIONS/MODES

• ON/OFF—All power is turned on, or removed from, the drum motor, heating

elements, and cooling fan. After powering down, the screen will
display “OFF” until the “ON/OFF” button is pressed again. Cooling
fan will be on in all modes other than when the unit is powered down.

• PREH EAT—Drum motor runs at the set “TORT” speed. Heaters bring the drum

temperature up to the set operating temperature.

• TORT—Drum motor runs at the set “TORT” speed. Heaters maintain the drum

temperature at the set operating temperature.

• BREAD—Drum motor runs at the set “BREAD” speed. Heaters maintain the

drum temperature at the set operating temperature. This mode only
lasts for 1–40 seconds before defaulting back to TORT mode.

• COOL— Drum motor runs at the set “TORT” speed. Heaters are off.

• CLEAN— Drum motor does not run. Heaters are off.

1/2 scale RTW

control panel

START-UP

i. When the unit is initially plugged in, the display will read “OFF” for a brief time. No outputs will

receive power at this time.

ii. When “ON/OFF” is pressed, the drive motor, heating elements, and fan motor will be turned on.

The PREHEAT mode will start immediately and will take approximately twenty (20) minutes
to complete. During this time, “PREHT” will appear on the display. Do not attempt to adjust
temperature or speed settings until PREHEAT has completed.

iii. The temperature of the drum can be checked at any time in PREHEAT or TORT modes by pressing

the “SET/TEMP” button. If the temperature has not yet reached 100°F (38°C), the words “LOW”
and “TEMP” will flash on the screen.

iv. There will be a small dot on the lower right of the screen which will remain on whenever the heating

elements are on. When the PREHE AT mode has completed, “TORT” will be displayed on the screen.

3

TEMPERATURE ADJUSTMENT

This can be performed in RUN (TORT or BREAD) and CLEAN modes.

i. Press and hold the “SET/TEMP” button for three (3) seconds. The display flashes the drum temperature

setting and the “DRUM TEMP” light on the front label illuminates as well.

ii. Use the ▲ and ▼ buttons to adjust the drum heat to the desired temperature. The display will stop

flashing while ▲ or ▼
adjusted from 210°F–480°F (99°C–249°C). Adjustments of 10°F or 10°C at a time can be made
depending on which the unit is set to read at the time adjusted. The default setting is 480°F (249°C).

iii. Press the “SET/TEMP” button when you are satisfied with your adjustment and move on to a screen

which will allow you to toggle between Fahrenheit and Celsius.

iv. Press the “SET/TEMP” button again to save and exit this mode.

DRUM SPEED ADJUSTMENT

This can be performed in RUN mode (TORT or BREAD).

i. Press and hold the ▲ and ▼ buttons simultaneously for three (3) seconds. The display will sequence

through “TORT”, “SPEED”, and the current “TORT SPEED” speed setting number.

ii. Press the ▲ button to increase the set speed and the ▼ to decrease the set speed. The speed setting can

range from 1–99 and holding the ▲ or ▼ button will make the setting increase or decrease until a limit

is reached.

iii. Press “SET/TEMP” again to save the selected setting. The display will now sequence through “BREAD”,

“SPEED”, and the current “BREAD SPEED” setting number. This is adjusted using the same procedure

as the above “TORT SPEED” in the section above.

iv. Press the “SET/TEMP” again to save the selected setting. The display will now sequence through

“BREAD”, “TIME”, and the current time setting. Bread mode is only activated for a brief time determined

by this setting. Press the ▲ button to increase the set time and the ▼ to decrease the set time anywhere
from 1–40 seconds and holding the ▲ or ▼ button will make the setting increase or decrease until

a limit is reached.

v. Pressing “SET/TEMP” one more time will exit speed adjustment.

are pressed and will indicate the temperature and units. The temperature can be

4