Star HSP7000 SERIES Hardware Manual

HYBRID PRINTER

HSP7000 SERIES

Hardware Manual

“This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.”

Federal Communications Commission

Radio Frequency Interference

Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate ra­dio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.

This statement will be applied only for the printers marketed in U.S.A.

Statement of

The Canadian Department of Communications

Radio Interference Regulations

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out
in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appa­reils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le min­istère des Communications du Canada.

The above statement applies only to printers marketed in Canada

CE

Manufacturer’s Declaration of Conformity

EC Council Directive 89/336/EEC of 3 May 1989

This product, has been designed and manufactured in accordance with the International Standards EN 61000­6-3 / 2001 and EN 55024 / 1998, following the provisions of the Electro Magnetic Compatibility Directive of
the European Communities as of May 1989.

EC Council Directive 73/23/EEC and 93/68/EEC of 22 July 1993

This product, has been designed and manufactured in accordance with the International Standards EN 60950­1, following the provisions of the Low Voltage Directive of the European Communities as of 2001.

The above statement applies only to printers marketed in EU.

Trademark acknowledgments

HSP7000: Star Micronics Co., Ltd.

Notice

• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s ex-
press permission is forbidden.

• The contents of this manual are subject to change without notice.

• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to

press. However, should any errors be detected, STAR would greatly appreciate being informed of them.

• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.

© Copyright 2008 Star Micronics Co., LTD.

TABLE OF CONTENTS

1. Unpacking and Installation .....................................................................................................................1

1-1. Unpacking ....................................................................................................................................1

1-2. Choosing a place for the printer ...................................................................................................

2

1-3. Removing the protective materials ...............................................................................................

3

2. Parts Identification and Nomenclature ..................................................................................................4

3. Setup ..........................................................................................................................................................5

3-1. Connecting the Cable to the PC ...................................................................................................

5

3-2. Connecting the Cable to the Printer .............................................................................................

7

3-3. Installing the Printer Software ...................................................................................................

11

3-4. Connecting the Optional AC Adapter ........................................................................................

12

3-5. Turning Power On ......................................................................................................................

13

3-6. Switch Cover Installation ...........................................................................................................

14

3-7. Connecting to a Peripheral Unit .................................................................................................

15

3-8. Attaching the Interface Cover ....................................................................................................

16

4. Loading the Ribbon Cartridge and Paper ...........................................................................................17

4-1. Loading the Ribbon Cartridge ...................................................................................................

17

4-2. Loading the Paper Roll ..............................................................................................................

18

4-3. Loading the Slip Paper or Validation Paper ...............................................................................

20

4-4. Scanning MICR Characters .......................................................................................................

21

5. Consumable Parts and AC Adapter .....................................................................................................24

5-1. Thermal Paper Roll ....................................................................................................................

24

5-2. Slip Paper ...................................................................................................................................

26

5-3. AC adapter (option)

....................................................................................................................27

6. Control Panel and Other Functions .....................................................................................................28

6-1. Control Panel

..............................................................................................................................28

6-2. Errors ..........................................................................................................................................29

6-3. Self-Printing ...............................................................................................................................31

7. Adjusting the Near-end Sensor .............................................................................................................33

8. Preventing and Clearing Paper Jams ...................................................................................................35

8-1. Preventing Paper Jams ...............................................................................................................

35

8-2. Removing Paper Jam .................................................................................................................

35

8-3. Releasing a Locked Cutter .........................................................................................................

37

9. Maintenance ...........................................................................................................................................38

9-1. Cleaning the Thermal Head .......................................................................................................

38

9-2. Cleaning the Rubber Roller .......................................................................................................

38

9-3. Cleaning the Impact Platen ........................................................................................................

38

9-4. Cleaning the Sensors and the Surrounding Area ........................................................................

38

9-5. Cleaning the Paper Holder and the Surrounding Area ...............................................................

39

10. Specifications ........................................................................................................................................40

10-1. General Specifications ...............................................................................................................

40

10-2. Auto Cutter Specifications .........................................................................................................

41

10-3. MICR Specifications (Slip Printer) ............................................................................................

41

10-4. External Specifications ...............................................................................................................

41

10-5. Interface Specifications ..............................................................................................................

42

10-6. Electrical Characteristics (AC adapter) ......................................................................................

43

10-7. Environmental Requirements .....................................................................................................

44

10-8. Reliability Specifications ...........................................................................................................45

11. Dip Switch Setting ................................................................................................................................46

11-1. Parallel Interface Model .............................................................................................................

47

11-2. RS-232C Interface Model ..........................................................................................................

48

11-3. USB/PoweredUSB Interface Model ..........................................................................................

50

11-4. Ethernet Interface Model ...........................................................................................................

51

12. Parallel Interface ..................................................................................................................................53

13. RS-232C Serial Interface .....................................................................................................................54

13-1. Interface Specifications ..............................................................................................................

54

13-2. RS-232C Connector ...................................................................................................................

55

13-3. Cable Connections .....................................................................................................................

56

14. USB and Ethernet ................................................................................................................................57

14-1. USB/PoweredUSB Interface Specifications ...............................................................................

57

14-2. Ethernet Interface Specifications ................................................................................................

57

15. Peripheral Unit Drive Circuit .............................................................................................................58

16. Memory Switch Settings ......................................................................................................................60

Please access the following URL

http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.

– 1 –

1. Unpacking and Installation

1-1. Unpacking

After unpacking the unit, check that all the necessary accessories are included in the package.

Note: The ferrite core and fastener provided with your

printer depend on your printer conguration.

Fig. 1-1 Unpacking

If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing materials
just in case you need to pack the printer up again and send it somewhere at a later date.

Note

Printer

Paper roll

Switch blind

Setup sheets

CD-ROM

Paper guide

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Interface cover

Ribbon cassette

– 2 –

1-2. Choosing a place for the printer

Before actually unpacking the printer, you should take a few minutes to think about where
you plan to use it. Remember the following points when doing this.

P Choose a rm, level surface where the printer will not be exposed to vibration.
P The power outlet you plan to connect to for power should be nearby and unobstructed.
P Make sure that the printer is close enough to your host computer for you to connect

the two.

P Make sure that the printer is not exposed to direct sunlight.
P Make sure that the printer is well away from heaters and other sources of extreme

heat.

P Make sure that the surrounding area is clean, dry, and free of dust.
P Make sure that the printer is connected to a reliable power outlet. It should not be on

the same electric circuit as copiers, refrigerators, or other appliances that cause power
spikes.

P Make sure that the room where you are using the printer is not too humid.

WARNING

P Shut down your equipment immediately if it produces smoke, a strange odor, or unu-

sual noise. Immediately unplug the equipment and contact your dealer for advice.

P Never attempt to repair this product yourself. Improper repair work can be dangerous.
P Never disassemble or modify this product. Tampering with this product may result in

injury, re, or electric shock.

– 3 –

1-3. Removing the protective materials

Four protective materials are inserted into the printer to protect components during shipping.

Before using the printer, be sure to remove all protective materials as shown in the illustra­tion.
(1) Remove the three tapes and pull the two protective sheets.

(2) Open the front cover. Remove the tape, pull the protective sheet straight.
Pull the protective sheet, which is securing the head in place, straight up and out of the unit.

Then, remove the tape and pull the protective sheet, which is located between the head and
the platen, straight out of the unit.

Note: that it is a good idea to keep all protective materials in case you will need to pack

the printer up again and send it somewhere at a later date.

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– 4 –

2. Parts Identication and Nomenclature

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Power switch

Used to turn on/off
power to the printer.

Interface connector

For connection to a
host computer.

Validation slot

Insert paper here.

Front cover

Open it to replace the ribbon.
Do not open it during printing.

Slip slot

Insert paper here.

Rear cover

Open it to replace the roll paper.
Do not open it during printing.

Cutter cover

Open it to clear paper jam. Do not
open it during printing.

Control panel

Features LED indicators

to indicate printer status

and switches to operate

the printer.

Cover open lever

Push this lever in the direction of the
arrow to open the printer cover.

Peripheral drive connector

Connects to peripheral units such
as cash drawers, etc.
Do not connect this to a telephone.

Power connector

For connection of the AC adapter.
Never unplug the AC adapter while
the printer is on.

– 5 –

3. Setup

3-1. Connecting the Cable to the PC

3-1-1. Parallel Interface Cable

Connect the parallel interface cable to a parallel port
of your PC.

3-1-2. RS-232C Interface Cable

Connect the RS-232C interface cable to a RS-232C
port of your PC.

3-1-3. USB Interface Cable

Connect the USB interface cable to a USB port of
your PC.

– 6 –

3-1-4. PoweredUSB Interface Cable

Attach the ferrite core to the PoweredUSB interface cable, and connect the cable to a Pow­eredUSB port of your PC.

Recommended Cable: 30729130 POWERED USB CABLE 1X8LNL 1.2M
Recommended PCI Card: PCI to 4 Port PoweredUSB Card

3-1-5. Ethernet Interface cable

Attach the ferrite core to the ethernet interface cable, and connect the cable to a ethernet port
of your PC.

Maximum 3.5 cm

Pull and cut

Pull and cut

Maximum 10 cm

– 7 –

3-2-1. Parallel Interface Cable

(1) Make sure the printer is turn off.

(2) Afx the ferrite core onto the cable as shown in

the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.

Use scissors to cut off any excess.

(5) Connect the interface cable to the connector on

the rear panel of the printer.
(6) Fasten the connector clasps.

3-2. Connecting the Cable to the Printer

Note that the interface cable is not provided. Please use a cable that meets specications.

CAUTION

Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.

Ferrite core

Interface cable

5 cm
(maximum)

Fastener

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Parallel interface
cable

– 8 –

3-2-2. RS-232C Interface Cable

(1) Make sure the printer is turn off.

CAUTION

Before connecting/disconnecting the interface ca­ble, make sure that power to the printer and all the
devices connected to the printer is turned off. Also
make sure the power cable plug is disconnected
from the AC outlet.

(2) Connect the interface cable to the connector on

the rear panel of the printer.

(3) Tighten the connector screws.

3-2-3. USB Interface Cable

Afx the ferrite core onto the USB cable as shown in the illustration below and make sure to

pass the cable through the cable support as shown in the illustration.
Recommended Cable: 30729100 USB CABLE 1.8M TSP1

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RS-232C
interface
cable

Ferrite core

4 cm (Maximum)

– 9 –

3-2-4. PoweredUSB Interface Cable

(1) Turn the power switch off.
(2) If connected to an AC adapter, pull the power cord plug from the outlet and then pull the

plug from the power connector on the printer side.

CAUTION

If connecting a PoweredUSB cable, do not connect the AC adapter because this can cause a
malfunction.

(3) Afx the ferrite core onto the cable as shown in the illustration.

Recommended Cable : 30729130 POWERED USB CABLE 1X8LNL 1.2M
(4) Pass the fastener through the ferrite core.
(5) Loop the fastener around the cable and lock it.
Use scissors to cut off any excess.

(6) Connect the interface cable to the connector on the rear panel of the printer.

Pull and cut

Ferrite core

Interface cable

Maximum

3.5 mm

Fastener

– 10 –

3-2-5. Connecting Ethernet Cable

(1) Make sure the printer is turned off.

(2) Afx the ferrite core onto the ethernet cable as

shown in the illustration below.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.

Use scissors to cut off any excess.

(5) Connect the interface cable to the connector on

the rear panel of the printer.

Ferrite core

Ethernet cable

10 cm
(maximum)

Fastener

– 11 –

3-3. Installing the Printer Software

Here is the procedure for installing the printer driver and utility software, which are stored on
the supplied CD-ROM.
The procedure applies to the Windows operating systems shown below.

• Windows 2000

• Windows XP

• Windows Vista 32-Bit

(1) Turn ON the power to your PC to start Windows.
(2) Insert the supplied CD-ROM (Drivers and Utilities)

into the CD-ROM drive.
(3) Follow the instructions that appear on the screen.
(4) The dialog shown in the illustration indicates that

the procedure has been completed.
Click “Finish”.

The dialog that appears on the screen varies with your system. This completes the installation
of the printer software. A message will appear, prompting you to restart. Restart Windows.

For instruction on the Windows Vista 64-Bit, refer to the software manual located in the
“Documents” folders on the CD-ROM.

– 12 –

3-4. Connecting the Optional AC Adapter

Note: Before connecting/disconnecting the AC adapter, make sure that power to the printer

and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.

(1) Connect the AC adapter to the power cable.

Note: Use only the standard AC adapter and power cable.

(2) Connect AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.

CAUTION

When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.

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– 13 –

3-5. Turning Power On

Make sure that the Power cord has been connected as described in 3-4.

Turn ON the power switch located on the front of the printer.
The POWER lamp on the control panel will light up.

CAUTION

We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet it
is plugged into is nearby and easy to access.

When an Switch blind is afxed to the printer above the power switch, the ON/OFF marks of

the power switch may be hidden. If this occurs, remove the power cord from the outlet to turn

the printer OFF.

Power switch

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– 14 –

3-6. Switch Cover Installation

It is not necessary to install the switch cover. Only install it if it is necessary for you. By install­ing the switch cover, the following become possible.

• Preventing the power switch from being operated by mistake.

• Ensuring that other people can not easily operate the power switch.

Install the switch cover as shown in the diagram below.

The power switch can be turned ON ( | ) and OFF (O) by inserting a narrow instrument (ball
pen etc.) in the holes in the switch cover.

CAUTION

We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet it
is plugged into is nearby and easy to access.

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Switch blind

– 15 –

3-7. Connecting to a Peripheral Unit

You can connect a peripheral unit to the printer using a modular plug. See “Modular plug” on
page 54 for details about the type of modular plug that is required. Note that this printer does
not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.

CAUTION

Make sure that the printer is turned off and unplugged from the AC outlet and that the computer
is turned off before making connections.

(1) Make sure the printer is turned off.

(2) Afx the ferrite core onto the ethernet cable as shown in the illustration below.

(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.
Use scissors to cut off any excess.

(5) Connect the peripheral drive cable to the connector on the rear panel of the printer.

CAUTION

Do not connect a telephone line into the peripheral drive connector. Failure to observe this may

result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a
chance it may carry peripheral voltage.

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Peripheral drive cable

Ferrite core

Pull and cut

10 cm (maximum)

– 16 –

3-8. Attaching the Interface Cover

It is not necessary to attach the interface cover. Only attach it if it is necessary for you.
Attach the interface cover as shown in the illustration.

(1) Place the printer as shown below.

(2) Install the interface cover by aligning the tabs on the interface cover with the grooves in

the printer case.

(3) Place the AC cable and the interface cable in the cutout of the interface cover. Then, install

the interface cover until the both ends of the interface cover click into place.

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