Star 99256300 User Manual

THERMAL PRINTER

TSP

Hardware Manual

650II

SERIES

Federal Communications Commission

Radio Frequency Interference

Statement

is device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

FCC CAUTION

Changes or modications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.

NOTE:
is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. is equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
CAN ICES-3 (A) / NMB-3 (A)

is equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment has very low levels of RF energy that it deemed to comply without
maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping
the radiator at least 20cm or more away from person's body (excluding extremities: hands,wrists,feet and ankles).

Cet équipement est conforme aux limites d"exposition aux rayonnements énoncées pour un environnement non
contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes directrices d'exposition dans le Supplément
C à OET65 et d"exposition aux fréquences radioélectriques (RF) CNR-102 de l"IC. Cet équipement émet une
énergie RF très faible qui est considérée conforme sans évaluation de l"exposition maximale autorisée. Cependant,
cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et
le corps (à l"exception des extrémités : mains, poignets, pieds et chevilles).

國家通訊傳播委員會

國家通訊傳播委員會(NCC)

國家通訊傳播委員會國家通訊傳播委員會

根據「低功率電波輻射性電機管理辦法」第十條

製造、輸入或販賣低功率射頻電機者，應於低功率射頻電機使用說明書內加
印第十二條及第十四條之規定內容。

「低功率電波輻射性電機管理辦法」第十二條

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得
擅自變更頻率、加大功率或變更原設計之特性及功能。

「低功率電波輻射性電機管理辦法」第十四條

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現
象時，應立即停用，並改善至無干擾時方得繼續使用。

(NCC)警告

(NCC)(NCC)

警告

警告警告

前項合法通信，指依電信法規定作業之無線電通信。
低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備
之干擾。

Caution Symbol

ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.

is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.

is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.

is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.

Trademark acknowledgments

TSP650II : Star Micronics Co., Ltd.

Notice

• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.

• e contents of this manual are subject to change without notice.

• All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to press.

However, should any errors be detected, STAR would greatly appreciate being informed of them.

• e above notwithstanding, STAR can assume no responsibility for any errors in this manual.

• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

• Android is a trademark of Google Inc.

• Windows is registered trademarks of Microso Corporation.

• Bluetooth® wordmark and logo are registered trademarks owned by Bluetooth SIG, Inc.

Copyright

©

2013-2017 Star Micronics Co., Ltd..

TABLE OF CONTENTS

1. Unpacking and Installation ......................................................................... 1

1-1. Unpacking .................................................................................................... 1

1-2. Notes about Installation ............................................................................... 1

2. Parts Identication and Nomenclature .......................................................2

3. Setup ............................................................................................................ 3

3-1. Connecting the Interface Cable to the PC ...................................................... 3

3-2.

3-3. Connecting the AC Adapter .......................................................................... 7

3-4. Turning the Power On ................................................................................... 8

3-5. Connecting to a Peripheral Device ................................................................ 8

3-6. Loading a Paper Roll ..................................................................................... 9

3-7. Bluetooth Settings

3-8. Setup Precautions ....................................................................................... 17

Connecting the Interface Cable to the Printer ����������������������������������������������4

(For

Bluetooth Interface Models only

) ............................... 12

4. Attaching the Accessories ........................................................................... 19

4-1. Attaching the Holder Plate .......................................................................... 19

4-2. Attaching the Rubber Feet .......................................................................... 21

4-3. Switch Cover Installation ............................................................................ 21

5. Adjusting the Near-end Sensor .................................................................. 22

6. Error Indicators ......................................................................................... 23

6-1. Recoverable errors ...................................................................................... 23

6-2. Unrecoverable errors .................................................................................. 23

7. Preventing and Removing Paper Jams ...................................................... 24

7-1. Preventing Paper Jams ................................................................................ 24

7-2. Removing Paper Jams ................................................................................. 24

7-3. Releasing the Cutter Lock ........................................................................... 25

8. Maintenance ............................................................................................... 26

8-1. Thermal Head ............................................................................................. 26

8-2. Platen Rubber Roller .................................................................................. 26

8-3. Paper Holder .............................................................................................. 26

1. Unpacking and Installation

1-1. Unpacking

Aer unpacking the unit, check that all the necessary accessories are included in the package.

Paper roll

Paper roll guide

Switch blind

Printer

Safety Instruction

&

Setup sheet

Rubber feet

Screws

Holding plate

* Accessories vary depending on the model and the

region where the printer was purchased.

1-2. Notes about Installation

1. Choose a rm, level surface where the printer will not be exposed to vibration.

2. Make sure that the printer is connected to a reliable power outlet. It should not be on the same electric circuit as copi­ers, refrigerators, or other appliances that cause power spikes.

3. e power outlet you plan to connect to for power should be nearby and unobstructed.

4. Make sure that the printer is not exposed to direct sunlight.

5. Make sure that the printer is well away from heaters and other sources of extreme heat.

6. Do not locate the printer in a badly ventilated or dusty environment.

7. Make sure that the room where you are using the printer is not too humid.

8. is device employs a DC motor and switches that have an electrical contact point.

Avoid using the device in environments where silicon gas can become volatile.

9. Use the printer within the boundaries indicated in the environmental requirements. Even when the ambient tem­perature and humidity are within the specications, avoid radical changes in environmental conditions. e suitable
operating temperature range is as follows:
Operating temperature: 5°C to 45°C

10. When disposing of the printer, obey local regulations.

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-

1

2. Parts Identication and Nomenclature

Printer cover

Open to replace paper.
Do not open while printing.

Power switch

Turns the printer on
and o.

Lights when the printer is online.
This lamp also indicates errors, in
combination with other lamps.

TSP650

POWER

ERROR

POWER lamp (green)

FEED

Cover open lever

Use this lever to open the
printer cover.

Control panel

Features lamps that indicate printer
status and a button for operating
the printer.

FEED button

When the printer is online, pressing
this button feeds the paper roll.

ERROR lamp (red)

Lights when the cover is open.
This lamp also indicates errors, in
combination with other lamps.

Interface connector

Connects to a host PC
through a cable.

Peripheral drive connector

Connects to peripheral devices
such as cash drawers.
Do not connect this to a tel­ephone line.

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-

2

Power inlet

Connects to an optional
AC adapter.

3. Setup

3-1. Connecting the Interface Cable to the PC

3-1-1. Parallel Cable

Connect the parallel cable to a parallel port on your PC.

3-1-2. RS-232C Cable

Connect the RS-232C cable to a RS-232C port on your PC.

3-1-3. USB Cable

Connect the USB cable to a USB port on your PC.

3-1-4. Ethernet Cable

Connect the Ethernet cable to a USB port on your PC.

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-

3

3-2.

Connecting the Interface Cable to the Printer

Printer cables are not included in the package.
Obtain an appropriate cable that complies with the specications beforehand.
Because the appropriate interface cable diers depending on the system that you are connecting the printer to, contact
the dealer that you bought the product from if you are unsure about what cable to use.

Before connecting or disconnecting an interface cable, be sure to disconnect the AC adapter’s power cord from the outlet.

3-2-1. Parallel Interface Cable

To connect a parallel cable, follow the procedure given below.

(1) Make sure the printer is turn o.

(2) Ax the ferrite core onto the cable as shown in the illustration.

(3) Pass the fastener through the ferrite core.

Ferrite core

Interface cable

5 cm
(maximum)

Fastener

(4) Loop the fastener around the cable and lock it. Use scissors to cut

o any excess.

(5) Connect the interface cable to the connector on the rear panel of

the printer.

(6) Fasten the connector clasps.

-

-

4

Pull and cut

Parallel interface cable

3-2-2. RS-232C Interface Cable

(1) Make sure that the AC adapter’s power cord is not connected to the outlet.

(2) Connect the interface cable to the connector on the rear panel of the printer.

(3) Tighten the connector screws.

RS-232C interface cable

3-2-3. USB Cable

To connect a USB cable, follow the procedure given below.

(1) Make sure that the AC adapter’s power cord is not connected to the outlet.

(2) Connect the USB cable to the USB port.

(3) As shown in the gure, pass the cable through the cable hooks to hold it in place.

4 cm (maximum)

Cable hook

USB cable

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-

5

3-2-4. Ethernet Cable

To connect the cable, follow the procedure given below.

(1) Make sure that the AC adapter’s power cord is not connected to the outlet.

(2) Connect the Ethernet cable to the Ethernet port.

Ethernet cable
IFBD-HE07

g Link disconnection detection feature

e Ethernet interface model is equipped with a link disconnection detection feature.

If the printer is turned on when an Ethernet cable is not connected to it, the POWER and ERROR lamps are simul-

taneously turned on and o at 4-second intervals to indicate the disconnection.

Be sure to connect the Ethernet cable from a PC or hub to the printer, and then turn the printer on.

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-

6

3-3. Connecting the AC Adapter

Note: Before connecting or disconnecting the AC adapter, make sure that the printer and all the devices connected

to it are turned o.

en remove the power cord from the outlet.

(1) Connect the AC adapter to the power cord.
(2) Connect the AC adapter to the connector on the printer.

(3) Insert the power cable plug into an AC outlet.

CAUTION

When disconnecting the cable, take hold of the cable

connector to pull it out. Releasing the lock makes it easy

to disconnect the connector.

Pulling the cable excessively could cause damage to the

connector.

Note: We recommend that you use the standard AC adapter and power cord.
If you are not using the optional AC adapter (PS60A-24B1 series) and are instead preparing your own power

supply, note the following points.

• Use a power supply that is 24 VDC ± 10% and 2.1 A or more.
(Select a power supply with current capacity that is appropriate for the actual printing ratio.)

• Use a power supply that supports with SELV output or LPS (Limited Power Source).

• Take into consideration the noise in the environment that the printer is installed in, and take appropri­ate measures to protect the printer from static electricity, AC line noise, etc.

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-

7

3-4. Turning the Power On

Connect the power cord according to the procedure in section 3-3, “Connecting the AC Adapter”.

Turn on the power switch, which is on the le side of the printer.

e POWER lamp on the control panel will light.

Power switch

3-5. Connecting to a Peripheral Device

You can connect a peripheral device to the printer using a modular plug.

Follow the procedure given below.

1) Make sure that the AC adapter’s power cord is not connected to the outlet.

2) Connect the modular jack plug to the peripheral drive connector on the rear panel of the printer.

Connect the other end of the cable to the modular jack of the peripheral device.

CAUTION: Do not connect a telephone line to the peripheral drive connector. Doing so may cause the printer

to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage to
the peripheral drive connector.

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-

8

3-6. Loading a Paper Roll

Use a paper roll that complies with the printer specications.

(1) Push the cover open lever, and open the printer cover.

Cover open lever

(2) Load the paper roll into the printer in the direction indicated by the gure, and pull the leading edge of the paper

straight toward you.

Paper roll

(3) Push on both sides of the rear cover to close it.

Note 1: Be careful not to pull the paper out at an angle, because doing so may cause the paper to jam or skew.

2: Be sure not to close the printer cover by pushing only one side.

3: Be careful not to get your ngers caught when opening or closing the printer cover.

4: Aer the printer cover is closed, the printer performs initial operations (from paper feeding to paper

cutting). Do not open the printer cover until the initial operations are complete.

-

-

9

3-6-1. Compliant Paper Roll Specications

Paper thickness

Paper width

53 μm to 85 μm

79.5

± 0.5

mm

57.5 ± 0.5 mm

External dimensions

• Roll diameter

• Take up paper roll width

Core inner and outer diameters

Printed surface

Max. f83 mm

80

+0.5

mm / 58

+0.5

- 1- 1

mm

Inner diameter f12 ± 1 mm, external diameter f18 ± 1 mm

Outer edge of roll

Note 1: Do not glue or tape the paper roll and sha core together.

2: Do not fold the tail end of the paper.

3: For details on recommended thermal paper, see the following webpage.

http://www.starmicronics.com/support/

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10

-

3-6-2. Changing the Paper Width

When using 57.5 mm width paper rolls, attach the supplied paper roll guide to the printer. When you change the eective

print width (paper roll width), change the printer utility’s memory switch setting.

For details, see the printer utility help.

(1) Insert the paper roll guide rmly into the slot in the printer labeled "r58" as shown in the gure below.

Paper roll guide

(2) Secure the paper roll guide in place by pushing the section marked as “A” in the gure.

A

Note1 : Do not insert the paper roll guide into the slot labeled "r 65".

It may cause problems.

2: Do not change the paper width while the printer is in use.

e amount of wear on the thermal head, rubber roller, and cutter varies depending on the paper width.

is varying amount of wear may cause problems in printing and cutting.

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11

-

(For

3-7. Bluetooth Settings

Bluetooth Interface Models only

PAIR buttonRST button

<

LED> Indicates the status of the Bluetooth interface.

Green (on): Not connected.

Green (ashing): Ready to start pairing.

Blue (on): Connected.

PAIRRST

LED

Purple (ashing): Auto connection ON.

Pair the printer with the master device by following the procedure below.

Compatibility list: http://www.star-m.jp/prjump/000031.html

3-7-1. Pairing using SSP (Simple Secure Pairing) [Default]

(1) Working on the master device, tap [Settings] and set [Bluetooth] to ON.

<

iOS > < Android >

)

(2) Aer turning the printer's power switch on, press and hold the PAIR button on the rear interface of the printer for 5

seconds or more, and then release it. e LED will ash green.

PAIR button

PAIR

RST

PAIR

RST

Flashing green LED

(3) Pairing will be possible for 60 seconds from when the LED begins ashing green. During this time, execute "Search

for devices" from the master device and tap the relevant device from the displayed list.

Device name: Star Micronics (default)

(4) In an iOS device, aer pairing, the LED will automatically begin ashing blue, and the printer will be automatically

connected. In an Android device, the LED turns blue only while data is sent.

(5) Connect to the printer from the master device application and perform printing. If the printing is successful, the

pairing process has been completed.

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-

12

Note: e printer performs various processes immediately aer connecting to or disconnecting from a master

device.

Please wait approximately 0.1 seconds aer connecting, and approximately 0.5 seconds aer disconnecting,

before beginning communications with the printer.

3-7-2. Pairing using PIN code

Enter the following information in the master device if it does not support SSP, or when otherwise necessary.

PIN: 1234 (default)
Device name: Star Micronics (default)

It is recommended that you change the PIN code for greater security.

For details regard changing the PIN code, please see the “Soware Manual -Star Bluetooth Utility- ”.

3-7-3. Auto Connection Function (iOS only)

Each time the wireless connection is disconnected while communicating with upper-level iOS devices including iPad over

Bluetooth, it is necessary to move back to the Bluetooth setting screen in the upper-level iOS device and tap the desired

printer name again to build a connection. is is an iOS specication.

In order to save this labor, this printer is equipped with the Auto Connection function that automatically requests a con-

nection from an upper-level iOS device that was connected to the printer last time.

e default setting of this function may dier according to the printer model you are using.

Conrm the default settings for your printer, as well as the use examples for ON/OFF settings, and then make the settings

to match your purpose.

You can also check the current ON/OFF setting by performing self-printing.

< Conrmation procedure by self-printing >

(1) While the printer cover is closed, hold down the FEED button on the

operation panel, and then turn on the power switch.

TSP650

POWER

ERROR

FEED

(2) Self-printing starts and the settings for F/W version, DIP switch,

memory switch, and so on are printed.

Subsequently the interface information is printed and nally the

current ON/OFF settings are printed.

Note: If "Auto Connection function" is set to ON when using devices other than iOS, a Bluetooth communi-

cation with the printer may fail. To use devices other than iOS, such as the Android/Windows devices,

make sure you turn o the "Auto Connection" function before using the printer.

For information on how to set up this function, see "3-7-4. Setting up Auto Connection".

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13

-

See the table below for details of Auto Connection setting.

Auto Connection ON Auto Connection OFF

Reconnecting without changing

the master device

After the printer is turned on, it
automatically connects to the last
master device that was connected.

Changing the connected master

device

Disconnect the Bluetooth connec­tion in such a way as to turn OFF
the power to the upper-level de­vice automatically connected.

Then, establish a pairing with a
desired master device.

Example (recommended) When connecting directly to the

printer from one master device.

After turning on the printer, tap
this printer's name on the Blue­tooth settings screen on the mas­ter device.

After turning on the printer, es­tablish a pairing with a desired
master device.

When using the printer with mul­tiple master device.

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14

-

PAIR

RST

PAIR

RST

3-7-4. Setting up Auto Connection

uSetting up from the Main Unit for the TSP650II

Note : e following procedure explains how to change the Auto Connection function setting from ON to OFF.

If you want to change it from OFF to ON, please follow the same procedure.

(1) When paper is loaded in the printer and it is turned on, the [POWER] LED(green) on the front of the printer

turns on.

(2) If you hold down the [RST] button on the back of the printer for at more than ve seconds, initial operations are

performed in the same way as when the power is turned on, and the LEDs on the front of the printer ash. If you

press the [RST] button when the printer is placed upright, place it horizontally again while the LED is ashing.

RST button

(3) The following information is printed. After that, turn the printer off and then back on again to set "Auto Con-

nection" to OFF.

< Current Setting >

Auto Connection : OFF

To enable this setting, turn
Printer Power OFF and turn ON.

(4) To make sure "Auto Connection" is set to OFF correctly, perform self-printing as described in "3-7-3. Conrmation

procedure by self-printing”.

Note : Only Bluetooth Firmware Version 2.0 or later allows you to switch ON/OFF by pushing the [RST] button.

e Bluetooth Firmware version can be conrmed by self-printing. (For more information, see "3-7-3.
Conrmation procedure by self-printing”.)

Setting from the Software

u

Aer pairing your device and the TSP650II, change "Auto Connection" in the following application provided by our company.
l iOS: Download "Star Setting Utility" from the following Web site.

http://www.star-m.jp/prjump/000003.html
l Android: Download "Star Setting Utility" from the following Web site.

http://www.star-m.jp/prjump/000004.html
l Windows: Download "Star Bluetooth Utility" from the following Web site.

http://www.star-m.jp/prjump/000006.html

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15

3-7-5. Resetting Bluetooth Settings

e following procedure explains how to initialize settings that you have changed such as the PIN code, device name,
and so on.

(1) While inserting a thin object such as the tip of a pen and holding down the RST button on the rear of the printer,

turn on the printer's power switch. e POWER LED (green) and the ERROR LED (red) on the front of the printer
start ashing.

(2) Hold down the RST button for 4 seconds or more (note 1), and then release it.

RST button

PAIR

RST

PAIR

RST

Hold down for 4 seconds or more

(3) Aer you release the RST button, if the LED stops ashing and the POWER LED remains lit green within 12 seconds,

initialization is complete. If the LED continues to ash for longer than 12 seconds aer releasing the RST button, this
indicates that initialization was not successful. Turn o the printer's power and then try again from step 1.

(4) Turn o the printer's power switch and delete the pairing setup with the master device.

Note 1: In step 2, if you do not hold down the RST button for long enough, initialization will not complete correctly.

For F/W Ver2.0, Ver3.0a, and Ver3.0b interfaces

In step 2, you need to hold down the RST button for 8 seconds or more.

Also, aer nishing steps 1 to 3, to check that initialization was completed correctly, perform self-

printing. If the second sheet (*** Bluetooth Information ***) is not printed, initialization has not been
completed correctly. If this happens, turn o the printer's power, and then try again from step 1.

(You can check the rmware version from the self-printing results. See page 13 for the self-printing

procedure.)

2: Do not turn o the printer during initialization; otherwise initialization will not complete correctly.

3: If initialization is not completed correctly, turn o the printer's power and then try again from step 1.

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16

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3-8. Setup Precautions

Caution Symbol

WARNING

ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.

is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.

is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.

is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.

l If you notice smoke or strange odors coming from this product, turn the power switch o immediately, and remove

the power cord from the AC outlet. For repairs, contact the dealer that you bought the product from.

l Never attempt to repair the product yourself. Doing so can be dangerous.

l Never disassemble or modify the product. Doing so may result in injury, re, or electric shock.

l On models that have cutters or tear bars, do not touch the cutter blade or the tear bar.

-

ere is a cutter or tear bar inside the paper outlet slot. Never put your hand in the slot regardless of whether or
not the printer is in operation.

-

You must open the printer cover to replace paper. However, because the cutter blade or tear bar is located inside
of the cover, be careful not to bring your face and hands too close to the blade or tear bar when the cover is open.

l During and immediately aer printing, the area around the print head is very hot. Don’t touch it because you could

be burned.

l Be sure to turn o the printer before performing maintenance on the cutter. Failing to do so is dangerous.

CAUTION

l We recommend that you unplug the printer from the power outlet whenever you do not plan to use the printer for

long periods.

Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.

l If an AC cord set is supplied with the product, the power cord that is included has been specially designed for the

product.

l Make sure that the printer and the PC are turned o and unplugged from their AC outlets before you make connec-

tions.

l Do not connect a telephone line to the peripheral drive connector, which is used for devices such as cash drawers.

Doing so may cause the printer to malfunction. Also, for safety purposes, do not connect a wire that may carry ex­cessive voltage to the peripheral drive connector.

-

-

17

l Do not open the printer covers while the printer is printing or cutting.

l Do not pull out paper when the printer cover is closed.

l If liquid or foreign objects (such as coins and paper) enter the inside of the printer, turn the power switch o,

disconnect the power cord from the AC outlet, and consult the dealer that you bought the product from.
Continuing to use the printer may lead to a short-circuit, which may cause electric shock or re.

l e heating element and the driver IC of the thermal print head are easily damaged. Do not touch them with metal

objects, sandpaper, etc.

l Do not touch the thermal print head heating element. Doing so may make it dirty, which will decrease the printing

quality.

l Static electricity can damage the driver IC and other components of the thermal print head. Avoid touching it di-

rectly.

l Do not operate the printer if there is moisture (which has been caused by condensation or another factor) on the

front surface of the head.

l e printing quality and the thermal print head’s service life cannot be guaranteed if paper other than the recom-

mended paper is used.

In particular, thermal paper containing Na+, K+, or C1- may drastically reduce the serv ice life of the thermal print head.

We recommend that you use paper with the following maximum ion densities: 500 ppm of Na+, 150 ppm of K+, and

300 ppm of Cl-.
For details on recommended thermal paper, see the following webpage.
http://www.starmicronics.com/support/

CAUTION

Wireless Communication

l Do not use the device where using wireless devices is prohibited or may cause interference or danger.

l e radio waves generated by the device may interfere with the operation of electronic medical devices. If you are

using any electrical medical device, contact its manufacturer for the restrictions on the use of the device.

l Security functionality for Bluetooth is installed in this product. Congure the security settings according to the

manual (available on the Star Micronics website) to reduce the risk of security issues.

l is device supports Bluetooth.

Since this functionality may be limited by local regulations, rst review the radio laws specic to the country in

which the product will be used.

l Below is a list of laws this device has been approved by. As Star Micronics is committed to constant innovation, revi-

sions may be made without an announcement. Access the Star Micronics website for the latest listing of approvals.

l Please refer to Star Micronics website for the latest information and manuals.

-

18

-

4. Attaching the Accessories

e following accessories are necessary when mounting the printer to a wall.

• Holder plate and two angeless screws

e following accessories are necessary when positioning the printer vertically.

• Four rubber feet

e following accessories do not necessarily have to be attached. Attach it if necessary.

• Switch cover

4-1. Attaching the Holder Plate

<Precoutions>

n e holder plate is attached to the printer using the included screws and is hooked onto screws that are installed

into the wall.

n e screws on the wall are not included.
Use commercially available screws (4 mm diameter) that are suitable for the wall material (wood, steel beam,

concrete, etc.).

n e printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded.
Use screws on the wall that have both shear strength and pulling-out strength to withstand a force of at least

12 kgf (118 N).

(1) Attach the holding plate to the printer. en tighten the two screws that were supplied to secure it in place.

(2) Position the printer over the screws, etc., on the wall and then slide it downward to set it in place.

Aer setting the printer in place, check the screws on the wall again to make sure that they are able to support the

printer’s weight.

2～3mm

-

19

-

(3) Push the cover open lever, and open the printer cover.

(4) Insert the roll paper as shown.

Precautions regarding installation

　 CAUTION

This caution indicates information that, if ignored, could lead to personal injury or
property damage.

• Be sureto havequalied personnelinstallthe specied screws and printer to
thewall.

Star is not responsible for any accidents or injuries that occur as a result of

improperinstallation,misuse,ormodications.

 Especially when installing the printer at a high location, make sure that the

printerissecurelyinstalledtothewall.

If the printer is not installed securely and falls, personal injury or damage to the

printer may result.

• Makesurethatthemountingsurfaceandinstallationscrewsarestrongenough

to install the printer.

 Securelyinstalltheprinter sothattheweightoftheprinterandanyconnected

cableswillnotcausetheprintertofall.

 Otherwise,personalinjuryordamagetotheprintermayresult.

• Do not install the printer in an unstable location or a location that is exposed to
vibration and shocks.

If the printer falls, personal injury or damage to the printer may result.

-

20

-

4-2. Attaching the Rubber Feet

(1) Ensure that any soiling has been completely wiped o before attaching the rubber feet.

(2) Attach the four rubber feet in the positions shown in the gure.

4-3. Switch Cover Installation

It is not necessary to install the switch cover. Only install it if it is necessary for you. By installing the switch cover, the
following become possible.

• Preventing the power switch from being operated by mistake.

• Ensuring that other people can not easily operate the power switch.

Install the switch cover as shown in the diagram below.

|

e power switch can be turned ON (

) and OFF (O) by inserting a narrow instrument (ball pen etc.) in the holes in

the switch cover.

-

21

-

5. Adjusting the Near-end Sensor

[Horizontal Layout]

[Vertical Layout or Wall-Mount]

Use the following procedure to adjust the near-end sensor so it is compatible with the size of paper roll you are using.

Adjustment value according to the paper you are using

Paper Width

(μm)

53

65

85

Horizontal (standard) Layout

ø12 inner diameter / ø18 outer diameter core roll paper

Detected diameter (mm) Remaining paper length (m) Detected diameter (mm) Remaining paper length (m)

Level 1 Level 2 Level 1 Level 2 Level 1 Level 2 Level 1 Level 2

Approx.

ø23

Approx.

ø23

Approx.

ø23

Approx.

ø29

Approx.

ø29

Approx.

ø29

Approx. 3.0 Approx. 7.7

Approx. 2.5 Approx. 6.3

Approx. 1.9 Approx. 4.8

ø12 inner diameter / ø18 outer diameter core roll paper

Approx.

ø29

Approx.

ø29

Approx.

ø29

Vertical Layout or Wall-Mount

Approx.

ø23

Approx.

ø23

Approx.

ø23

Approx. 7.7 Approx. 3.0

Approx. 6.3 Approx. 2.5

Approx. 4.8 Approx. 1.9

(1) Open the printer cover.

(2) Insert the tip of a ballpoint pen or similar object into the hole of the adjuster, and then push and slide the adjuster

to the desired setting.

When changing the setting, make sure that the position of the hole is aligned with the alignment mark indicated by

the arrow.

(Level 1) (Level 2)

(Level 1) (Level 2)

-

-

22

6. Error Indicators

6-1. Recoverable errors

Check the recovery conditions. e printer can be recovered while maintaining its current status.

Error description POWER ERROR Recovery condition

ermal head high
temperature detection
error

Cover open error

Near end error

Paper out error

Ethernet link discon­nection detection (*1
(Physical link discon­nection)

Ethernet link discon­nection detection (*1
(IP address lost)

Flashes at 1 sec-

ond intervals

On On The printer recovers when you close the cover.

On

On

Flashes at 4 seo-

nd intervals.

Flashes at 0.25

seo-nd intervals.

Flashes at 0.25 seo-

Off The printer recovers automatically when the thermal head cools.

Flashes at 4 second

intervals

Flashes at 0.5-sec-

ond intervals

Flashes at 4 seo-nd

intervals.

nd intervals.

The printer recovers when you set a new paper roll and
close the rear cover.

The printer recovers when you set a new paper roll and close the
cover.

Connect an Ethernet cable. For details, see section 3-2-4, "Ether­net Interface Cable."

Set the correct IP address and restart the printer.

(*1: IFBD-HE07 only

6-2. Unrecoverable errors

Turn the printer o, check the recovery conditions, and then turn the printer back on.
If the same error occurs aer you turn the printer back on, the printer needs to be repaired.

Error description POWER ERROR Cause Recovery condition

After you restart the printer, the
printer recovers when the mobile
cutter returns to its home position.
(Note 3, 4)

-

Check the condition of the power
supply, and restart the printer.

Cutter error

Flash memory error

EEPROM error

SRAM error

Head thermistor error

Power voltage error

Off

Off

Off

Off

Off

Off

Flashes at

0.25-second
intervals

Flashes at 1 sec-

ond intervals

Flashes at 1.5

second intervals

Flashes at 2

second intervals

Flashes at 3 sec-

ond intervals

Flashes at 4

second intervals

Paper cutting in progress error

Flash memory access error -

This is not a recoverable error. -

RAM access error -

Detection of head thermistor
error

Detection of power voltage
error

Note 1: If an unrecoverable error occurs, turn the power o immediately.

2: A power voltage error may be a result of a power supply malfunction.

3: If the paper is jammed, turn the power o, clear the jammed paper, and then turn the power back on.

For details, see section 6-2, “Removing Paper Jams”.

4: If the mobile cutter cannot return to its home position or the printer cannot perform initial operations,

manually unlock the cutter. For details, see section 6-3, “Releasing the Cutter Lock”.

If other unrecoverable errors occur, contact the dealer that you bought the product from for repairs.

-

23

-

7. Preventing and Removing Paper Jams

7-1. Preventing Paper Jams

l To avoid paper jams and other problems, feed the paper at least 1 mm (8 dot lines) before printing.

l If you want to use the cutter, to avoid paper jams and other problems, we recommend a margin of at least 5 mm

from the end of the printed area to the cutting position.

l When you set the paper roll into the printer, do not pull out the end of the paper at an angle.

l Do not touch the paper roll when the printer is printing or feeding paper or before the cut operation has nished

completely.

l Holding or pulling the paper while it is being fed may cause paper jams, improper cutting, or improper line breaks.

l Do not remove the paper while it is being cut. is can cause a paper jam.

7-2. Removing Paper Jams

If a paper jam occurs, remove the paper according to the procedure given below.

(1) Turn the power switch o.

(2) Open the rear cover.

(3) Remove the jammed paper.

(4) Load the paper roll straight, and gently close the rear cover.

(5) Turn the power switch on.

Make sure that the ERROR lamp is not lit.

Note 1: If you cannot open the rear cover, see section 6-3, “Releasing the Cutter Lock”.

2: Because the thermal head is hot immediately aer printing, do not touch it.

Thermal head

3: Do not pull on the paper with the rear cover closed. Doing so may cause damage to or deformation of

parts such as the thermal head and the rubber roller.

4: Push on both sides of the rear cover to close it securely.

Pushing the center section of the cover may cause only one side of the cover to be closed completely.

If the rear cover is not closed completely, the printer may not print.

-

24

-

7-3. Releasing the Cutter Lock

If the auto cutter locks up, restart the printer by turning the power switch o and then back on. A typical locked cutter
will be restored when you restart the printer.

If restarting the printer does not release the locked cutter, follow the procedure below.

Note 1: Be sure to turn o the printer before performing maintenance on the cutter.

2: When removing jammed paper, be careful not to damage the printer. In particular, the thermal head is eas-

ily damaged, so do not touch it.

(1) Make sure that the power cable is unplugged from the outlet.

(2) Remove the front cover.

Front cover

Cutter unit

(3) Remove the jammed paper.

(4) Turn the knob in front of the cutter until the drive knife reaches the home position.

Printer cover

NG

Knob

Home position

OK

Home position

Drive knife

Drive knife

(5) Open the rear cover, remove the jammed paper, and reset the paper.

(6) Reattach the front cover, and turn the power switch on.

-

-

25

8. Maintenance

Accumulation of paper dust and dirt may cause the printer to not print portions of characters.
To prevent such problems, perform periodic maintenance, such as removing paper dust from the paper transport sec­tion and removing the blackened paper dust from the thermal head surface.

As a guideline, clean the printer every six months.

Note: Turn the printer’s power switch o before performing maintenance.

8-1. ermal Head

To remove the blackened paper dust that has accumulated on the thermal head surface, wipe it clean with a cotton swab
(or so cloth) dipped in alcohol (ethanol, methanol, or isopropyl).

Thermal head

Note 1: e thermal head is easily damaged.

Be sure to clean the thermal head with a so cloth, and be careful not to damage the head.

2: Do not clean the thermal head immediately aer printing, when the thermal head is hot.

3: Be careful of static electricity while cleaning the thermal head. Static electricity can damage the head.

4: Turn the power on only aer the alcohol has dried completely.

8-2. Platen Rubber Roller

Using a dry, so cloth, wipe o the dirt from the rubber roller. Clean the entire rubber roller by rotating it.

8-3. Paper Holder

Clean the paper holder of debris, dust, paper particles, etc. that may have accumulated.

Rubber roller

Paper holder

-

26

-

English:

Deutsch:
[German]

Svenska:
[Swedish]

Español:
[Spanish]

Português:
[Portuguese]

Français:
[French]

Suomi:
[Finnish]

Italiano:
[Italian]

Dansk:
[Danish]

Nederlands:
[Dutch]

Eesti:
[Estonian]

Ελληνική:

[Greek]

Hereby, STAR MICRONICS CO.,LTD. declares that this Wireless
Device is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC.
Hiermit erklärt STAR MICRONICS CO.,LTD., dass sich das Gerät
Wireless Device in Übereinstimmung mit den grundlegenden
Anforderungen und den übrigen einschlägigen
Bestimmungen der Richtlinie 1999/5/EG bendet.
Härmed intygar STAR MICRONICS CO.,LTD. att denna
Wireless Device står I överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som
framgår av direktiv 1999/5/EG.
Por medio de la presente STAR MICRONICS CO.,LTD. declara
que el Wireless Device cumple con los requisitos esenciales y
cualesquiera otras disposiciones aplicables o exigibles de la
Directiva 1999/5/CE.
STAR MICRONICS CO.,LTD. declara que este Wireless Device
está conforme com os requisitos essenciais e outras
disposições da Directiva 1999/5/CE.
Par la présente STAR MICRONICS CO.,LTD. déclare que l'appareil
Wireless Device est conforme aux exigences essentielles et
aux autres dispositions pertinentes de la directive 1999/5/CE.
STAR MICRONICS CO.,LTD. vakuuttaa täten että Wireless
Device tyyppinen laite on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.
Con la presente STAR MICRONICS CO.,LTD. dichiara che questo
Wireless Device è conforme ai requisiti essenziali ed alle altre
disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Undertegnede STAR MICRONICS CO.,LTD. erklærer herved, at
følgende udstyr Wireless Device overholder de væsentlige
krav og øvrige relevante krav i direktiv 1999/5/EF.
Hierbij verklaart STAR MICRONICS CO.,LTD. dat het toestel
Wireless Device in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/
EG.
Käesolevaga kinnitab STAR MICRONICS CO.,LTD. seadme
Wireless Device vastavust direktiivi 1999/5/EÜ põhinõuetele
ja nimetatud direktiivist tulenevatele teistele asjakohastele
sätetele.
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ STAR MICRONICS CO.,LTD. ΔΗΛΩΝΕΙ ΟΤΙ
Wireless Device ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ
ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ
ΟΔΗΓΙΑΣ 1999/5/EK.

Slovensky:
[Slovak]

Slovensko:
[Slovenian]

Česky:

[Czech]

Magyar:

Hungarian

[

Български:

[Bulgarian]

Polski:
[Polish]

Malti:
[Maltese]

Latviski:
[Latvian]

Lietuvių :

[Lithuanian]

Norsk :

[Norwegian]

Română :

[Romanian]

Hrvatski :

[Croatian]

STAR MICRONICS CO.,LTD. týmto vyhlasuje, že Wireless Device
spĺňa základné požiadavky a všetky príslušné ustanovenia
Smernice 1999/5/ES.
STAR MICRONICS CO.,LTD. izjavlja, da je ta Wireless Device
v skladu z bistvenimi zahtevami in ostalimi relevantnimi
določili direktive 1999/5/ES.
STAR MICRONICS CO.,LTD. tímto prohlašuje, že tento Wireless
Device je ve shodě se základními požadavky a dalšími
príslušnými ustanoveními smernice 1999/5/ES.
Alulírott, STAR MICRONICS CO.,LTD. nyilatkozom, hogy

]

a Wireless Device megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EK irányelv egyéb
elõírásainak.
това Безжично устройство е в съответствие със
задължителните изисквания и другите приложими
разпоредби на Директива 1999/5/EO.
Niniejszym STAR MICRONICS CO.,LTD. oświadcza, że
Wireless Device jest zgodny z zasadniczymi wymogami
oraz pozostałymi stosownymi postanowieniami Dyrektywy
1999/5/WE.
Hawnhekk, STAR MICRONICS CO.,LTD., jiddikjara li dan
Wireless Device jikkonforma mal-ħtiġijiet essenzjali u ma
provvedimenti oħrajn relevanti li hemm d-Dirrettiva 1999/5/
KE.
Ar šo STAR MICRONICS CO.,LTD. deklarē, ka Wireless Device
atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar
to saistītajiem noteikumiem.
Šiuo STAR MICRONICS CO.,LTD. deklaruoja, kad šis Wireless
Device atitinka esminius reikalavimus ir kitas 1999/5/EB
Direktyvos nuostatas.
STAR MICRONICS CO.,LTD. erklærer herved at utstyret Wireless
Device er i samsvar med de grunnleggende krav og øvrige
relevante krav i direktiv 1999/5/EF.
Prin prezenta STAR MICRONICS CO., LTD. declară că acest
dispozitiv este conform cu cerinţele esenţiale și alte prevederi
relevante ale directivei 1999/5/CE.
Ovime Star Micronics CO., LTD. Izjavljuje da je bežični uređaj
u skladu s osnovnim zahtjevima i drugim važnim odredbama
direktive 1999/5/EZ.

Italia: l’uso pubblico è soggetto ad autorizzazione generale da parte del rispettivo provider di servizi.
Norge: Dette avsnittet gjelder ikke det geograske området innenfor en radius på 20 km fra sentrum av Ny-Ålesund.

is statement will be applied only for the printers marketed in Europe.

Year of 1st CE mark (Position)

'07 Technical Director

STAR　MICRONICS CO.,LTD. Head Office
20-10 Nakayoshida, Suruga-ku, Shizuoka-shi, Shizuoka, 422-8654, Japan
Tel. + 81-54-263-1111 Fax. + 81-54-263-1057

STAR Quality Technical Center
18-12 Nakayoshida, Suruga-ku, Shizuoka-shi, Shizuoka, 422-8001, Japan
Tel. + 81-54-263-1303 Fax. + 81-54-263-6650

Declaration of Conformity

We declare, under our solo responsibility, that the product to which this declaration
relates complies with the provisions of following European Directives:

1999/5/EC
2014/30/EU
2014/35/EU
2011/65/EU , 2015/863

harmonised standard

RADIO ： EN 300 328 V1.9.1:2015
EMC ： EN 301 489-1 V1.9.2:2011

EN 301 489-17 V2.2.1:2012
EN 55032:2012 Class B (CISPR 32:ed1.0-2012)
EN 61000-3-2:2014 (IEC 61000-3-2:2014)
EN 61000-3-3:2013 (IEC 61000-3-3:2013)
EN 55024:2010 (CISPR 24:ed2.0-2010)

SAFETY ： EN 60950-1:2006 / A2:2013

EN 62311:2008
EN 62479:2010

ENVIRONMENT： EN 50581:2012

Manufacturer’s Name
Manufacturer’s Address

Star Micronics Co.,Ltd.

20-10 Nakayoshida, Suruga-ku, Shizuoka-shi,

Shizuoka 422-8654 Japan

Importer’s Name
Importer’s Address

Type of Equipment
Model Name
Ref. Radio Report No.
Ref. EMC Report No.

Star Micronics Europe Ltd.

Star House, Peregrine Business Park, Gomm Road,

High Wycombe, Bucks. HP13 7DL, U.K.

Thermal Printer

TSP650
F141175E1 , F141175E2 , F161591E1, F161591E2
F111592E1 ,

92-153-EMC , 91-114-EMC , 91-002-14-EMC , 90-048-EMC

Ref. Safety Cert. No.

91-114-Safety , JP-10575-M1-UL ,

S161188E1

Ref. Environ. Report No.

Place (Signature)

Date (Full Name)

High Wycombe - U.K.

13-02-2017 David Pearce

TSP650-RoHS-02

http://www.starmicronics.com/support/

Rev. 1.8