Star 39443800 User Manual

THERMAL PRINTER

TSP800II

SERIES

Hardware Manual

Federal Communications Commission

Radio Frequency Interference

Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This statement will be applied only for the printers marketed in U.S.A.

FCC WARNING

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable. For RF interference suppression, if a ferrite core is provided with this device, afﬁx it to the interface cable

Statement of

The Canadian Department of Communications

Radio Interference Regulationst

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

The above statement applies only to printers marketed in Canada.

Trademark acknowledgments

TSP800II: Star Micronics Co., Ltd.

Notice

• The contents of this manual are subject to change without notice.

• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.

However, should any errors be detected, STAR would greatly appreciate being informed of them.

• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.

TABLE OF CONTENTS

1. Unpacking and Installation .....................................................................................................................1

1-1. Unpacking ....................................................................................................................................1

1-2. Choosing a place for the printer ...................................................................................................2

2. Parts Identiﬁcation and Nomenclature ..................................................................................................3

3. Setup ..........................................................................................................................................................4

3-1. Connecting the Cable to the PC ...................................................................................................4

3-2. Connecting the Cable to the Printer .............................................................................................5

3-3. Installing the Printer Software .....................................................................................................8

3-4. Connecting the Optional AC Adapter ..........................................................................................9

3-5. Turning Power On ......................................................................................................................10

3-6. Connecting to a Peripheral Unit .................................................................................................11

3-7. Loading the Paper Roll ..............................................................................................................12

4. Consumable Parts and AC Adapter .....................................................................................................17

4-1. Thermal Paper Roll ....................................................................................................................17

4-2. Thermal Label Paper Roll (Tack Label Paper) ..........................................................................19

4-3. AC adapter (option)....................................................................................................................21

5. Control Panel and Other Functions .....................................................................................................22

5-1. Control Panel..............................................................................................................................22

5-2. Errors ..........................................................................................................................................22

5-3. Self-Printing ...............................................................................................................................24

6. Adjusting the Sensor ..............................................................................................................................25

6-1. Adjusting the Near End Sensor Position ....................................................................................25

6-2. PE and BM ( Paper End and Black Mark ) Sensor Adjustment .................................................27

6-3. NE (Near End) Sensor Adjustment ............................................................................................28

7. Preventing and Clearing Paper Jams ...................................................................................................29

7-1. Preventing Paper Jams ...............................................................................................................29

7-2. Removing Paper Jam .................................................................................................................29

8. Periodical Cleaning ................................................................................................................................30

8-1. Cleaning the Thermal Head .......................................................................................................30

8-2. Cleaning the Rubber Roller .......................................................................................................30

8-3. Cleaning the Sensors and the Surrounding Areas ......................................................................30

8-4. Cleaning the Paper Holder and the Surrounding Area ...............................................................30

9. Speciﬁcations ..........................................................................................................................................31

9-1. General Speciﬁcations ..................................................................................................................31

9-2. Auto Cutter Speciﬁcations .........................................................................................................32

9-3. Interface .....................................................................................................................................32

9-4. AC Adapter (Option) ..................................................................................................................32

9-5. Environmental Requirements .....................................................................................................33

9-6. Reliability Speciﬁcations ...........................................................................................................34

9-7. Black mark speciﬁcations ..........................................................................................................35

10. Dip Switch Setting ................................................................................................................................36

10-1. Parallel Interface Model .............................................................................................................37

10-2. RS-232C Interface Model ..........................................................................................................39

10-3. USB Interface Model .................................................................................................................42

10-4. EthernetInterface Model ............................................................................................................44

11. Parallel Interface ..................................................................................................................................47

12. RS-232C Serial Interface .....................................................................................................................48

12-1. Interface Speciﬁcations ..............................................................................................................48

12-2. RS-232C Connector ...................................................................................................................49

12-3. Cable Connections .....................................................................................................................51

12-4. Electrical Characteristics ...........................................................................................................51

13. USB and Ethernet Interface ................................................................................................................52

13-1. USB Interface Speciﬁcations .....................................................................................................52

13-2. Ethernet Interface Speciﬁcations ................................................................................................52

14. Peripheral Unit Drive Circuit .............................................................................................................53

15. Memory Switch Settings ......................................................................................................................55

16. Release History .....................................................................................................................................56

Please access the following URL

http://www.star-m.jp/eng/dl/dl02.htm for the latest revision of the manual.

1. Unpacking and Installation

1-1. Unpacking

After unpacking the unit, check that all the necessary accessories are included in the package.

Paper roll

Printer

CD-ROM

Setup sheets

Note

Note: The ferrite core and fastener provided with your

printer depend on your printer conﬁguration.

Fig. 1-1 Unpacking

If anything is missing, contact the dealer where you bought the printer and ask them to supply the missing part. Note that it is a good idea to keep the original box and all the packing materials just in case you need to pack the printer up again and send it somewhere at a later date.

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1-2. Choosing a place for the printer

Before actually unpacking the printer, you should take a few minutes to think about where you plan to use it. Remember the following points when doing this.

P Choose a ﬁrm, level surface where the printer will not be exposed to vibration. P The power outlet you plan to connect to for power should be nearby and unobstructed. P Make sure that the printer is close enough to your host computer for you to connect

the two.

P Make sure that the printer is not exposed to direct sunlight. P Make sure that the printer is well away from heaters and other sources of extreme

heat.

P Make sure that the surrounding area is clean, dry, and free of dust. P Make sure that the printer is connected to a reliable power outlet. It should not be on

the same electric circuit as copiers, refrigerators, or other appliances that cause power spikes.

P Make sure that the room where you are using the printer is not too humid.

WARNING

P Shut down your equipment immediately if it produces smoke, a strange odor, or unu-

sual noise. Immediately unplug the equipment and contact your dealer for advice.

P Never attempt to repair this product yourself. Improper repair work can be dangerous. P Never disassemble or modify this product. Tampering with this product may result in

injury, ﬁre, or electric shock.

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2. Parts Identication and Nomenclature

Printer cover

Open this cover to load or replace paper.

Power switch

Used to turn on/ off power to the printer.

Control panel

Features LED indicators to indicate printer status and switches to operate the printer.

Interface connector

Peripheral drive connector

Cover open lever

Push this lever in the direction of the arrow to open the printer cover.

Power connector

For connection to a host computer.

Connects to peripheral units such as cash drawers, etc. Do not connect this to a telephone.

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For connection of the AC adapter. Never unplug the AC adapter while the printer is on.

3. Setup

3-1. Connecting the Cable to the PC

3-1-1. Parallel Interface Cable

Connect the parallel interface cable to a parallel port of your PC.

3-1-2. RS-232C Interface Cable

Connect the RS-232C interface cable to a RS-232C port of your PC.

3-1-3. USB Interface Cable

Connect the USB interface cable to a USB port of your PC.

3-1-4. Ethernet Interface cable

Connect the ethernet interface cable to a ethernet port of your PC.

– 4 –

3-2. Connecting the Cable to the Printer

Note that the interface cable is not provided. Please use a cable that meets speciﬁcations.

CAUTION

Before connecting/disconnecting the interface cable, make sure that power to the printer and all the devices connected to the printer is turned off. Also make sure the power cable plug is disconnected from the AC outlet.

3-2-1. Parallel Interface Cable

(1) Make sure the printer is turn off. (2) Afﬁx the ferrite core onto the cable as shown in

the illustration. (3) Pass the fastener through the ferrite core. (4) Loop the fastener around the cable and lock it.

Use scissors to cut off any excess.

Ferrite core

5 cm (maximum)

Interface cable

(5) Connect the interface cable to the connector on

the rear panel of the printer. (6) Fasten the connector clasps.

Fastener

Parallel interface cable

– 5 –

3-2-2. RS-232C Interface Cable

(1) Make sure the printer is turn off.

CAUTION

(2) Connect the interface cable to the connector on the rear panel of the printer. (3) Tighten the connector screws.

RS-232C interface cable

3-2-3. USB Interface Cable

Afﬁx the ferrite core onto the USB cable as shown in the illustration below and make sure to pass the cable through the cable support as shown in the illustration.

4 cm (maximum)

– 6 –

3-2-4. Connecting Ethernet Cable

If a ferrite core is included, install the ferrite core onto the Ethernet cable according to the following procedure to prevent electrical noise. If a ferrite core is not included, perform steps (1) and (5) only. When using an Ethernet cable that is 10 m or less, shielded cable is recommended.

(1) Make sure the printer is turned off. (2) Install the ferrite core onto the ethernet cable as shown

in the illustration below. (3) Pass the fastener through the ferrite core. (4) Loop the fastener around the cable and lock it. Use scis-

sors to cut off any excess.

10 cm (maximum)

Ethernet cable

Ferrite core

Fastener

(5) Connect the interface cable to the connector on the rear

panel of the printer.

Ethernet interface board IFBD-HE05

Ethernet interface board IFBD-HE07

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3-3. Installing the Printer Software

Here is the procedure for installing the printer driver and utility software, which are stored on the supplied CD-ROM. The procedure applies to the Windows operating systems shown below.

• Windows XP (SP2 or later)

• Windows Vista

• Windows 7

(1) Turn ON the power to your PC to start Windows. (2) Insert the supplied CD-ROM (Drivers and Utilities)

into the CD-ROM drive. (3) Follow the instructions that appear on the screen. (4) The dialog shown in the illustration indicates that

the procedure has been completed. Click “Finish”.

The dialog that appears on the screen varies with your system. This completes the installation of the printer software. A message will appear, prompting you to restart. Restart Windows.

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3-4. Connecting the Optional AC Adapter

Note: Before connecting/disconnecting the AC adapter, make sure that power to the printer

and all the devices connected to the printer is turned off. Also make sure the power cable plug is disconnected from the AC outlet.

(1) Connect the AC adapter to the power cable.

Note: Use only the standard AC adapter and power cable.

(2) Connect AC adapter to the connector on the printer. (3) Insert the power cable plug into an AC outlet.

CAUTION

When disconnecting the cable, take hold of the cable connector to pull it out. Releasing the lock makes it easy to disconnect the connector. Pulling the cable excessively could cause damage to the connector.

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3-5. Turning Power On

Make sure that the Power cord has been connected as described in 3-4.

Turn ON the power switch located on the front of the printer. The POWER lamp on the control panel will light up.

Power switch

CAUTION

We recommend that you unplug the printer from the power outlet whenever you do not plan to use it for long periods. Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access. When an Switch blind is afﬁxed to the printer above the power switch, the ON/OFF marks of the power switch may be hidden. If this occurs, remove the power cord from the outlet to turn the printer OFF.

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3-6. Connecting to a Peripheral Unit

You can connect a peripheral unit to the printer using a modular plug. See “Modular plug” on page 53 for details about the type of modular plug that is required. Note that this printer does not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.

CAUTION

Make sure that the printer is turned off and unplugged from the AC outlet and that the computer is turned off before making connections.

(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.

CAUTION

Do not connect a telephone line into the peripheral drive connector. Failure to observe this may result in damage to the printer. Also, for safety purposes, do not connect wiring to the external drive connector if there is a chance it may carry peripheral voltage.

– 11 –

3-7. Loading the Paper Roll

Be sure to use paper roll that matches the printer’s speciﬁcation.

1 Push the cover open lever and open the printer

cover.

For the RX model: Turn the key under the cover open lever so that the

lock is "OPEN." Then, push down on the cover open lever and open the printer cover.

The key cannot be removed when the lock is

"OPEN." Before you remove the key, turn it so that the lock is in the "CLOSE" position.

Cover open lever

OPEN

Paper roll

Tension bar

2 Set the paper roll in the direction as shown, and pull

on the leading edge of the paper towards you.

Note: Make sure not to pass the paper under the

tension bar. In the following condition, remove the tension bar unit in accordance with the procedure described in paragraphs 3-7-1:

• Paper thickness between 100 μm and 150 μm

Note: When using a paper roll with an 79.5 mm

width, attach the paper roll holder in accordance with the procedure described in paragraph 3-7-2.

3 Push both sides as shown in order to close the

printer cover.

Note: When closing the printer cover, make sure

both sides close ﬁrmly, not just one side.

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3-7-1. Removing the Tension Bar

When using thermal paper roll, the tension bar unit may or may not be necessary, depending on the paper thickness. If the tension bar unit is unnecessary, remove it in accordance with the procedure indicated below. The tension bar unit is unnecessary when using thermal label paper roll (tack label paper).

Paper thickness

between 100 μm and 150 μm

Paper thickness

between 65 μm and 100 μm

Horizontal

Necessary

Unnecessary

Needed Optional

Vertical Kit

Needed Optional

Wall-mount Kit

Use a ﬂat head screwdriver as shown to remove the clips at both ends of the tension bar. Then, remove the tension bar unit.

– 13 –

3-7-2. Removing the Paper Roll Holder

When using a paper roll with an 79.5 mm width, install the paper roll holder into the groover as shown. And change the setting at memory switch #4. For instructions on setting the memory switch, refer to the separate Speciﬁcations Manual.

Note: After using a paper roll with a width of 79.5 mm, do not change to a paper roll with

a width of 115.5 mm. This is because the printer head has deteriorated as a result of a portion of the head having been in direct contact with the rubber roller.

Paper roll holder

– 14 –

Caution Symbol

This symbol is placed near the thermal head to indicate that it may be hot. Never touch the thermal head immediately after the printer has been used. Let the thermal head cool for a few minutes before touching it. Never touch the thermal head with your hands because it can generate static electricity, which can damage the device in the thermal head.

This symbol is placed near the cutter. Never touch the cutter blade, which could cut your ﬁnger.

This symbol is placed near the peripheral drive connector. Do not connect this to a telephone.

WARNING

1) Do not touch the cutter blade.

• There is a cutter inside the paper outlet slot. Not only should you not put your hand in the paper outlet slot while printing is in progress, never put your hand into the outlet even when printing is not in progress.

• The printer cover can be opened when replacing the paper. However, since the cutter blade is on the inside of the printer cover, be careful not to place your face or hands too close to the cutter blade.

2) During and immediately after printing, the area around the thermal head is very hot. Do not touch it, as you could be burned.

CAUTION

1) Do not operate the cover open lever while pressing on the printer cover with your hand.

2) Do not push the cover open lever and open the printer cover when printing is in progress or when the auto cutter is operating.

3) Do not push out paper while the printer cover is closed.

4) The heating element and the driver IC of the thermal head are easily damaged. Do not touch them with metal objects, sandpaper, etc.

5) Printing quality may suffer if the thermal head heating element becomes soiled by being touched with your hands. Do not touch the thermal head heating element.

6) There is a risk of damage to the driver IC of the thermal head from static electricity. Never directly touch the IC.

7) The printing quality and working life of the thermal head cannot be guaranteed if any paper other than that recommended is used. In particular, paper containing [Na+, K+, C1-] may drastically reduce the working life of the thermal head. Please exercise caution.

8) Do not operate the printer if there is moisture on the front surface of the head from condensation, etc.

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