Page 1
THERMAL PRINTER
TSP
Hardware Manual
700II
SERIES
Page 2
Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
FCC CAUTION
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.
NOTE:
is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
CAN ICES-3 (A) / NMB-3 (A)
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment has very low levels of RF energy that it deemed to comply without
maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping
the radiator at least 20cm or more away from person's body (excluding extremities: hands,wrists,feet and ankles).
Cet équipement est conforme aux limites d"exposition aux rayonnements énoncées pour un environnement non
contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes directrices d'exposition dans le Supplément
C à OET65 et d"exposition aux fréquences radioélectriques (RF) CNR-102 de l"IC. Cet équipement émet une
énergie RF très faible qui est considérée conforme sans évaluation de l"exposition maximale autorisée. Cependant,
cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et
le corps (à l"exception des extrémités : mains, poignets, pieds et chevilles).
Page 3
Caution Symbol
ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.
is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.
Trademark acknowledgments
TSP700II : Star Micronics Co., Ltd.
Notice
• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
• e contents of this manual are subject to change without notice.
• All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
• e above notwithstanding, STAR can assume no responsibility for any errors in this manual.
• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
• Android is a trademark of Google Inc.
• Windows is registered trademarks of Microso Corporation.
• Bluetooth® wordmark and logo are registered trademarks owned by Bluetooth SIG, Inc.
Copyright
©
2007-2017 Star Micronics Co., Ltd..
Page 4
TABLE OF CONTENTS
1. Unpacking and Installation ................................................................................. 5
1-1. Unpacking ................................................................................................5
1-2. Notes about Installation ........................................................................... 5
2. Parts Identication and Nomenclature ............................................................... 6
3. Setup .................................................................................................................... 7
3-1. Connecting the Interface Cable to the PC .................................................7
3-2.
3-3. Connecting the AC Adapter .................................................................... 11
3-4. Turning the Power On ............................................................................ 12
3-5. Connecting to a Peripheral Device .......................................................... 12
3-6. Loading a Paper Roll .............................................................................. 13
3-7. Bluetooth Settings
3-8. Setup Precautions................................................................................... 22
Connecting the Interface Cable to the Printer ������������������������������������������8
(For
Bluetooth Interface Models only
) .............................. 17
4. Attaching the Accessories ....................................................................................24
4-1. Attaching the Holder Plate ..................................................................... 24
4-2. Attaching the Cable ................................................................................ 27
4-3. Switch Blind Installation ........................................................................ 27
5. Error Indicators ..................................................................................................28
5-1. Recoverable errors.................................................................................. 28
5-2. Unrecoverable errors .............................................................................. 28
6. Preventing and Clearing Paper Jams ..................................................................29
6-1. Preventing Paper Jams ............................................................................ 29
6-2. Removing Paper Jam .............................................................................. 29
7. Maintenance ........................................................................................................30
7-1. Thermal Head ........................................................................................ 30
7-2. Platen Rubber Roller .............................................................................. 30
7-3. Sensors and the Surrounding Areas ........................................................ 30
7-4. Paper Holder the Suurounding Areas ...................................................... 30
Page 5
1. Unpacking and Installation
1-1. Unpacking
Aer unpacking the unit, check that all the necessary accessories are included in the package.
Printer
Cable cover
Holding plate
Screws
Roll stoppers
Paper roll
Switch blind
Setup sheets
Shaft
Note: The ferrite core and fastener provided with your printer depend on your
printer conguration.
* Accessories vary depending on the model and the region where the printer was purchased.
1-2. Notes about Installation
1. Choose a rm, level surface where the printer will not be exposed to vibration.
2. Make sure that the printer is connected to a reliable power outlet. It should not be on the same electric circuit as copiers, refrigerators, or other appliances that cause power spikes.
3. e power outlet you plan to connect to for power should be nearby and unobstructed.
4. Make sure that the printer is not exposed to direct sunlight.
5. Make sure that the printer is well away from heaters and other sources of extreme heat.
6. Do not locate the printer in a badly ventilated or dusty environment.
7. Make sure that the room where you are using the printer is not too humid.
8. is device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
9. Use the printer within the boundaries indicated in the environmental requirements. Even when the ambient temperature and humidity are within the specications, avoid radical changes in environmental conditions. e suitable
operating temperature range is as follows:
Operating temperature: 5°C to 45°C
10. When disposing of the printer, obey local regulations.
-
-
5
Page 6
2. Parts Identication and Nomenclature
Printer cover
Open this cover to load
or replace paper.
Power switch
Used to turn on/
o power to the
printer.
Control panel
Features LED indicators to indicate printer status and switches
to operate the printer.
FEED button
When the printer is online, pressing this button feeds the paper roll.
ERROR lamp (Red/Orange LED)
Lights when the cover is open.
This lamp also indicates errors, in combination with POWER lamp.
POWER lamp (green)
Lights when the printer is online.
This lamp also indicates errors, in combination with ERROR lamp.
Cover open lever
Push this lever in the direction of the arrow to open the printer cover.
Interface connector
For connection to a
host computer.
Peripheral drive connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
-
-
6
Power connector
For connection of the AC
adapter.
Never unplug the AC adapter
while the printer is on.
Page 7
3. Setup
3-1. Connecting the Interface Cable to the PC
3-1-1. Parallel Cable
Connect the parallel cable to a parallel port on your PC.
3-1-2. RS-232C Cable
Connect the RS-232C cable to a RS-232C port on your PC.
3-1-3. USB Cable
Connect the USB cable to a USB port on your PC.
3-1-4. Ethernet Cable
Connect the Ethernet cable to a USB port on your PC.
-
-
7
Page 8
3-2.
Connecting the Interface Cable to the Printer
Printer cables are not included in the package.
Obtain an appropriate cable that complies with the specications beforehand.
Because the appropriate interface cable diers depending on the system that you are connecting the printer to, contact
the dealer that you bought the product from if you are unsure about what cable to use.
Before connecting or disconnecting an interface cable, be sure to disconnect the AC adapter’s power cord
from the outlet.
3-2-1. Parallel Interface Cable
To connect a parallel cable, follow the procedure given below.
(1) Make sure the printer is turn o.
(2) Ax the ferrite core onto the cable as shown in the illustration.
(3) Pass the fastener through the ferrite core.
Ferrite core
Interface cable
5 cm
(maximum)
Fastener
(4) Loop the fastener around the cable and lock it. Use scissors to cut
o any excess.
(5) Connect the interface cable to the connector on the rear panel of
the printer.
(6) Fasten the connector clasps.
Pull and cut
Parallel interface cable
-
-
8
Page 9
3-2-2. RS-232C Interface Cable
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the interface cable to the connector on the rear panel of the printer.
(3) Tighten the connector screws.
RS-232C interface cable
3-2-3. USB Cable
To connect a USB cable, follow the procedure given below.
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the USB cable to the USB port.
(3) As shown in the gure, pass the cable through the cable hooks to hold it in place.
4 cm (maximum)
Cable hook
USB cable
-
-
9
Page 10
3-2-4. Ethernet Cable
If a ferrite core is included, install the ferrite core onto the Ethernet cable according to the following procedure to
prevent electrical noise.
If a ferrite core is not included, perform steps (1) and (5) only.
When using an Ethernet cable that is 10 cm or less, shielded cable is recommended.
(1) Make sure the printer is turned o.
(2) Install the ferrite core onto the ethernet cable as shown in the illustration below.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it. Use scissors to cut o any excess.
10 cm
Ethernet cable
Fastener
(maximum)
Ferrite core
(5) Connect the interface cable to the connector on the rear panel of the printer.
Ethernet cable
IFBD-HE05
g Link disconnection detection feature
Ethernet cable
IFBD-HE07
e Ethernet interface model is equipped with a link disconnection detection feature.
If the printer is turned on when an Ethernet cable is not connected to it, the POWER and ERROR lamps are simul-
taneously turned on and o at 4-second intervals to indicate the disconnection.
Be sure to connect the Ethernet cable from a PC or hub to the printer, and then turn the printer on.
-
10
-
Page 11
3-3. Connecting the AC Adapter
Note: Before connecting or disconnecting the AC adapter, make sure that the printer and all the devices connected
to it are turned o.
en remove the power cord from the outlet.
(1) Connect the AC adapter to the power cord.
(2) Connect the AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.
Note: We recommend that you use the standard AC adapter and power cord.
If you are not using the optional AC adapter (PS60A-24B1 series) and are instead preparing your own power
supply, note the following points.
• Use a power supply that is 24 VDC ± 10% and 2.1 A or more.
(Select a power supply with current capacity that is appropriate for the actual printing ratio.)
• Use a power supply that supports with SELV output or LPS (Limited Power Source).
• Take into consideration the noise in the environment that the printer is installed in, and take appropriate measures to protect the printer from static electricity, AC line noise, etc.
-
11
-
Page 12
3-4. Turning the Power On
Connect the power cord according to the procedure in section 3-3, “Connecting the AC Adapter”.
Turn on the power switch, which is on the front side of the printer.
e POWER lamp on the control panel will light.
Power switch
3-5. Connecting to a Peripheral Device
You can connect a peripheral device to the printer using a modular plug.
Follow the procedure given below.
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the modular jack plug to the peripheral drive connector on the rear panel of the printer.
Connect the other end of the cable to the modular jack of the peripheral device.
CAUTION: Do not connect a telephone line to the peripheral drive connector. Doing so may cause the printer
to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage to
the peripheral drive connector.
-
12
-
Page 13
3-6. Loading a Paper Roll
Use a paper roll that complies with the printer specications.
(1) Push the cover open lever, and open the printer cover.
Cover open lever
(2) If the thickness of the paper is 65 to 99 µm, install the tension bar on the printer as shown. If the thickness of the
paper is 100 to 150 µm, it is not necessary to install the tension bar.
Note : A tension bar cannot be installed when a roll paper guide is installed in a printer.
Please remove the roll paper guide and then install the tension bar.
Roll paper guide
Tension bar
(3) Firmly press the tension bar until it clicks into place.
(4) Aer the tension bar is installed, please install the roll paper guide again.
Click
-
13
-
Page 14
(5) Load the paper roll into the printer in the direction indicated by the gure, and pull the leading edge of the paper
straight toward you.
Paper roll
Note: Make sure not to pass the paper under the tension bar. In the following condition, remove the tension bar
unit and change the adjustment lever position in accordance with the procedures described in paragraphs
3-6-2 and 3-6-3:
* Paper thickness between 100 μm and 150 μm, or paper width of 57.5 mm on the vertical/wall-mount layout.
(6) Push on both sides of the rear cover to close it.
Note 1: Be careful not to pull the paper out at an angle, because doing so may cause the paper to jam or skew.
2: Be sure not to close the printer cover by pushing only one side.
3: Be careful not to get your ngers caught when opening or closing the printer cover.
4: Aer the printer cover is closed, the printer performs initial operations (from paper feeding to paper
cutting). Do not open the printer cover until the initial operations are complete.
-
14
-
Page 15
3-6-1. Compliant Paper Roll Specications
Paper thickness
ermal Paper
65 to 75 μm: f18±1mm(Core outer), f18±1mm(Core outer)
65 to 75 μm: f32±1mm(Core outer), f25.4±1mm(Core outer)
75 to 150 μm: f32±1mm(Core outer),f25.4±1mm(Core outer)
ermal Label Paper
Paper width ermal Paper
ermal Label Paper
External dimensions
• Roll diameter
• Take up paper roll width
Printed surface
Max.150 μm
79.5
± 0.5
mm or 82.5
79.5
± 0.5
mm or 82.5
Max. f100 mm
+0.5
80
mm / 83
Outer edge of roll
Note 1: Do not glue or tape the paper roll and sha core together.
2: Do not fold the tail end of the paper.
3: For details on recommended thermal paper, see the following webpage.
http://www.starmicronics.com/support/
± 0.5
± 0.5
+0.5
mm
/ 58
- 1- 1 - 1
mm or 57.5 ± 0.5 mm
mm
+0.5
mm
3-6-2. Removing the Tension Bar
When using thermal paper roll, the tension bar unit may or may not be necessary, depending on the paper thickness,
paper width, or the installation layout. If the tension bar unit is unnecessary, remove it in accordance with the procedure
indicated below. e tension bar unit is unnecessary when using full-face thermal label paper roll or thermal label paper
roll (tack label paper).
Installation layout Horizontal Vertical/wall-mount
Paper width (mm) 82.5 79.5 57.5 82.5 79.5 57.5
Paper thickness
between 65 μm and 100 μm
Paper thickness
between 100 μm and 150 μm
Horizontal
Necessary Necessary Necessary Necessary Necessary Un-
Un-
necessary
Un-
necessary
Vertical
Un-
necessary
Un-
necessary
Un-
necessary
Wall-mount
necessary
Un-
necessary
Use a at head screwdriver as shown to remove the clips at both
ends of the tension bar. en, remove the tension bar unit.
-
-
15
Page 16
3-6-3. Changing the Adjustment Lever Position
e adjustment lever position must be changed in accordance with the paper thickness. It is factory-set to position 1.
When using paper thickness between 100 and 150 μm, change the adjustment lever position in accordance with the
procedure below.
As shown, use a at head screwdriver to move the adjustment lever inward. en,
lower the adjustment lever to the position in which the protrusion on the adjustment lever engages with the hole in the frame.
Note: Do not use position 2.
Position 1
Paper thickness
between 65 μm and 105 μm
between 105 μm and 150 μm
Position 3
Paper thickness
3-6-4. Removing the Roll Paper Guide
When using a paper roll with an 82.5 mm width, remove the roll paper guide as shown.
When using a paper roll with a 57.5 mm width, remove the roll paper guide, and install the roll paper guide into the other
groove. When you change the eective print width (paper roll width), change the printer utility’s memory switch setting.
For details, see the printer utility help.
Note: Aer using a paper roll with a width of 57.5 mm, do not change to a paper roll with a width of 79.5 or 82.5
mm. is is because the printer head has deteriorated as a result of a portion of the head having been in
direct contact with the platen.
Roll paper guide
-
16
-
Page 17
(For
3-7. Bluetooth Settings
Bluetooth Interface Models only
PAIR buttonRST button
<
LED> Indicates the status of the Bluetooth interface.
Green (on): Not connected.
Green (ashing): Ready to start pairing.
Blue (on): Connected.
PAIRRST
LED
Purple (ashing): Auto connection ON.
Pair the printer with the master device by following the procedure below.
Compatibility list: http://www.star-m.jp/prjump/000031.html
3-7-1. Pairing using SSP (Simple Secure Pairing) [Default]
(1) Working on the master device, tap [Settings] and set [Bluetooth] to ON.
<
iOS > < Android >
)
(2) Aer turning the printer's power switch on, press and hold the PAIR button on the rear interface of the printer for 5
seconds or more, and then release it. e LED will ash green.
PAIR button
PAIR
RST
PAIR
RST
Flashing green LED
(3) Pairing will be possible for 60 seconds from when the LED begins ashing green.During this time, execute "Search
for devices" from the master device and tap the relevant device from the displayed list.
Device name: Star Micronics (default)
(4) In an iOS device, aer pairing, the LED will automatically begin ashing blue, and the printer will be automatically
connected. In an Android device, the LED turns blue only while data is sent.
(5) Connect to the printer from the master device application and perform printing. If the printing is successful, the
pairing process has been completed.
Note : e printer performs various processes immediately aer connecting to or disconnecting from a master
device.
Please wait approximately 0.1 seconds aer connecting, and approximately 0.5 seconds aer disconnect-
ing, before beginning communications with the printer.
-
-
17
Page 18
3-7-2. Pairing using PIN code
Enter the following information in the master device if it does not support SSP, or when otherwise necessary.
PIN: 1234 (default)
Device name: Star Micronics (default)
It is recommended that you change the PIN code for greater security.
For details regard changing the PIN code, please see the “Soware Manual -Star Bluetooth Utility- ”.
3-7-3. Auto Connection Function (iOS only)
Each time the wireless connection is disconnected while communicating with upper-level iOS devices including iPad over
Bluetooth, it is necessary to move back to the Bluetooth setting screen in the upper-level iOS device and tap the desired
printer name again to build a connection. is is an iOS specication.
In order to save this labor, this printer is equipped with the Auto Connection function that automatically requests a connection from an upper-level iOS device that was connected to the printer last time.
e default setting of this function may dier according to the printer model you are using.
Conrm the default settings for your printer, as well as the use examples for ON/OFF settings, and then make the settings
to match your purpose.
You can also check the current ON/OFF setting by performing self-printing.
< Conrmation procedure by self-printing >
(1) While the printer cover is closed, hold down the FEED button on
the operation panel, and then turn on the power switch.
(2) Self-printing starts and the settings for F/W version, DIP switch,
memory switch, and so on are printed.
Subsequently the interface information is printed and nally the
current ON/OFF settings are printed.
Caution: If "Auto Connection function" is set to ON when using devices other than iOS, a Bluetooth communi-
cation with the printer may fail. To use devices other than iOS, such as the Android/Windows devices,
make sure you turn o the "Auto Connection" function before using the printer.
For information on how to set up this function, see "3-7-4. Setting up Auto Connection".
-
18
-
Page 19
See the table below for details of Auto Connection setting.
Auto Connection ON Auto Connection OFF
Reconnecting without changing
the master device
After the printer is turned on, it
automatically connects to the last
master device that was connected.
Changing the connected master
device
Disconnect the Bluetooth connection in such a way as to turn OFF
the power to the upper-level device automatically connected.
Then, establish a pairing with a
desired master device.
Example (recommended) When connecting directly to the
printer from one master device.
After turning on the printer, tap
this printer's name on the Bluetooth settings screen on the master device.
After turning on the printer, establish a pairing with a desired
master device.
When using the printer with multiple master device.
-
19
-
Page 20
3-7-4. Setting up Auto Connection
uSetting up from the Main Unit for the TSP700II
Note : e following procedure explains how to change the Auto Connection function setting from ON to OFF.
If you want to change it from OFF to ON, please follow the same procedure.
(1) When paper is loaded in the printer and it is turned on, the [POWER] LED(green) on the front of the printer
turns on.
(2) If you hold down the [RST] button on the back of the printer for at more than ve seconds, initial operations are
performed in the same way as when the power is turned on, and the LEDs on the front of the printer ash. If you
press the [RST] button when the printer is placed upright, place it horizontally again while the LED is ashing.
RST button
PAIR
RST
PAIR
RST
(3) The following information is printed. After that, turn the printer off and then back on again to set "Auto Con-
nection" to OFF.
< Current Setting >
Auto Connection : OFF
To enable this setting, turn
Printer Power OFF and turn ON.
(4) To make sure "Auto Connection" is set to OFF correctly, perform self-printing as described in "3-7-3. Conrmation
procedure by self-printing”.
Note : Only Bluetooth Firmware Version 2.0 or later allows you to switch ON/OFF by pushing the [RST] button.
e Bluetooth Firmware version can be conrmed by self-printing. (For more information, see "3-7-3.
Conrmation procedure by self-printing”.)
Setting from the Software
u
Aer pairing your device and the TSP700II, change "Auto Connection" in the following application provided by our company.
l iOS: Download "Star Setting Utility" from the following Web site.
http://www.star-m.jp/prjump/000003.html
l Android: Download "Star Setting Utility" from the following Web site.
http://www.star-m.jp/prjump/000004.html
l Windows: Download "Star Bluetooth Utility" from the following Web site.
http://www.star-m.jp/prjump/000006.html
-
-
20
Page 21
3-7-5. Resetting Bluetooth Settings
e following procedure explains how to initialize settings that you have changed such as the PIN code, device name,
and so on.
(1) While inserting a thin object such as the tip of a pen and holding down the RST button on the rear of the printer,
turn on the printer's power switch. e POWER LED (green) and the ERROR LED (red) on the front of the printer
start ashing.
(2) Hold down the RST button for 4 seconds or more (note 1), and then release it.
RST button
PAIR
RST
PAIR
RST
Hold down for 4 seconds or more
(3) Aer you release the RST button, if the LED stops ashing and the POWER LED remains lit green within 12 seconds,
initialization is complete. If the LED continues to ash for longer than 12 seconds aer releasing the RST button, this
indicates that initialization was not successful. Turn o the printer's power and then try again from step 1.
(4) Turn o the printer's power switch and delete the pairing setup with the higher ranked device.
Note 1: In step 2, if you do not hold down the RST button for long enough, initialization will not complete correctly.
For F/W Ver2.0, Ver3.0a, and Ver3.0b interfaces
In step 2, you need to hold down the RST button for 8 seconds or more.
Also, aer nishing steps 1 to 3, to check that initialization was completed correctly, perform self-printing.
If the second sheet (*** Bluetooth Information ***) is not printed, initialization has not been completed correctly. If this happens, turn o the printer's power, and then try again from step 1.
(You can check the rmware version from the self-printing results. See page 14 for the self-printing procedure.)
2: Do not turn o the printer during initialization; otherwise initialization will not complete correctly.
3: If initialization is not completed correctly, turn o the printer's power and then try again from step 1.
-
21
-
Page 22
3-8. Setup Precautions
Caution Symbol
WARNING
ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.
is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.
l If you notice smoke or strange odors coming from this product, turn the power switch o immediately, and remove
the power cord from the AC outlet. For repairs, contact the dealer that you bought the product from.
l Never attempt to repair the product yourself. Doing so can be dangerous.
l Never disassemble or modify the product. Doing so may result in injury, re, or electric shock.
l On models that have cutters or tear bars, do not touch the cutter blade or the tear bar.
-
ere is a cutter or tear bar inside the paper outlet slot. Never put your hand in the slot regardless of whether or
not the printer is in operation.
-
You must open the printer cover to replace paper. However, because the cutter blade or tear bar is located inside
of the cover, be careful not to bring your face and hands too close to the blade or tear bar when the cover is open.
l During and immediately aer printing, the area around the print head is very hot. Don’t touch it because you could
be burned.
l Be sure to turn o the printer before performing maintenance on the cutter. Failing to do so is dangerous.
CAUTION
l We recommend that you unplug the printer from the power outlet whenever you do not plan to use the printer for
long periods.
Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.
l If an AC cord set is supplied with the product, the power cord that is included has been specially designed for the
product.
l Make sure that the printer and the PC are turned o and unplugged from their AC outlets before you make connec-
tions.
l Do not connect a telephone line to the peripheral drive connector, which is used for devices such as cash drawers.
Doing so may cause the printer to malfunction. Also, for safety purposes, do not connect a wire that may carry ex-
cessive voltage to the peripheral drive connector.
-
-
22
Page 23
l Do not open the printer covers while the printer is printing or cutting.
l Do not pull out paper when the printer cover is closed.
l If liquid or foreign objects (such as coins and paper) enter the inside of the printer, turn the power switch o,
disconnect the power cord from the AC outlet, and consult the dealer that you bought the product from.
Continuing to use the printer may lead to a short-circuit, which may cause electric shock or re.
l e heating element and the driver IC of the thermal print head are easily damaged. Do not touch them with metal
objects, sandpaper, etc.
l Do not touch the thermal print head heating element. Doing so may make it dirty, which will decrease the printing
quality.
l Static electricity can damage the driver IC and other components of the thermal print head. Avoid touching it di-
rectly.
l Do not operate the printer if there is moisture (which has been caused by condensation or another factor) on the
front surface of the head.
l e printing quality and the thermal print head’s service life cannot be guaranteed if paper other than the recom-
mended paper is used.
In particular, thermal paper containing Na+, K+, or C1- may drastically reduce the serv ice life of the thermal print head.
We recommend that you use paper with the following maximum ion densities: 500 ppm of Na+, 150 ppm of K+, and
300 ppm of Cl-.
For details on recommended thermal paper, see the following webpage.
http://www.starmicronics.com/support/
CAUTION
Wireless Communication
l Do not use the device where using wireless devices is prohibited or may cause interference or danger.
l e radio waves generated by the device may interfere with the operation of electronic medical devices. If you are
using any electrical medical device, contact its manufacturer for the restrictions on the use of the device.
l Security functionality for Bluetooth is installed in this product. Congure the security settings according to the
manual (available on the Star Micronics website) to reduce the risk of security issues.
l is device supports Bluetooth.
Since this functionality may be limited by local regulations, rst review the radio laws specic to the country in
which the product will be used.
l Below is a list of laws this device has been approved by. As Star Micronics is committed to constant innovation, revi-
sions may be made without an announcement. Access the Star Micronics website for the latest listing of approvals.
l Please refer to Star Micronics website for the latest information and manuals.
-
23
-
Page 24
4. Attaching the Accessories
e following accessories are necessary when mounting the printer to a wall.
• Holder plate and two angeless screws
e following accessories do not necessarily have to be attached. Attach it if necessary.
• Cable cover
• Switch cover
4-1. Attaching the Holder Plate
<Precoutions>
n e holder plate is attached to the printer using the included screws and is hooked onto screws that are installed
into the wall.
n e screws on the wall are not included.
Use commercially available screws (4 mm diameter) that are suitable for the wall material (wood, steel beam,
concrete, etc.).
n e printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded.
Use screws on the wall that have both shear strength and pulling-out strength to withstand a force of at least
12 kgf (118 N).
(1) Attach the sha to the printer.
Push in the left and right
ends of the shaft.
(2) Wipe the area into which the rubber feet will be axed in order to remove any grime; then, ax the roll stoppers.
e positions for axing them will vary depending on the paper width.
Shaft
82.5 or 79.5 mm width
57.5 mm width
-
-
24
Page 25
(3) Use a regular screwdriver to remove the clips at both ends of the bar to remove the tension bar unit.
Note: If the paper witdth is 79.5 or 82.5mm and the paper thickness is less than 100μm, you do not need to
remove the tension bar unit�
(4) Attach the holding plate to the printer. en tighten the two screws that were supplied to secure it in place.
Position the printer over the screws, etc., on the wall and then slide it downward to set it in place.
(5) Push the cover open lever, and open the printer cover.
(6) Insert the paper roll as shown.
2～3mm
(7) To change the Paper Near End Sensor setting from “Horizontal” to “Vertical”, change the MSW (Memory Switch)
A-9 from “OFF (0)” to “ON (1)” as shown below.
1 Open the printer cover, then turn the power on while holding the FEED button.
Continue holding down the FEED button until the POWER lamp and the ERROR lamp begin ashing.
2 e printer will change the MSWA-9 setting (Horizontal/Vertical) when these have ashed for three seconds.
3 Run the Self-test Printing to make sure that MSWA-9 is “ON (1)”
-
-
25
Page 26
Precautions regarding installation
CAUTION
This caution indicates information that, if ignored, could lead to personal injury or
property damage.
• Be sure to have qualied personnel install the specied screws and printer to
thewall.
Star is not responsible for any accidents or injuries that occur as a result of
improperinstallation,misuse,ormodications.
Especially when installing the printer at a high location, make sure that the
printerissecurelyinstalledtothewall.
If the printer is not installed securely and falls, personal injury or damage to the
printer may result.
• Makesurethatthemountingsurfaceandinstallationscrewsarestrongenough
to install the printer.
Securelyinstallthe printersothat theweightoftheprinterandanyconnected
cableswillnotcausetheprintertofall.
Otherwise,personalinjuryordamagetotheprintermayresult.
• Do not install the printer in an unstable location or a location that is exposed to
vibration and shocks.
If the printer falls, personal injury or damage to the printer may result.
-
26
-
Page 27
4-2. Attaching the Cable
Attach the cable cover as shown in the illustration.
4-3. Switch Blind Installation
It is not necessary to install the switch blind. Only install it if it is necessary for you. By installing the switch blind, the
following become possible.
• Preventing the power switch from being operated by mistake.
• Ensuring that other people can not easily operate the power switch.
Install the switch cover as shown in the diagram below.
e power switch can be turned ON ( | ) and OFF (O) by inserting a narrow instrument (ball pen etc.) in the holes in the
switch blind.
-
27
-
Page 28
5. Error Indicators
5-1. Recoverable errors
Check the recovery conditions. e printer can be recovered while maintaining its current status.
Error description POWER ERROR Recovery condition
ermal head high
temperature detection error
Cover open error
Near end error
Black mark error
Paper out error
Ethernet link disconnection
detection (*1
(Physical link disconnection)
Ethernet link disconnection
detection (*1
(IP address lost)
Flashes at 0.5 sec-
ond intervals
ON ON (Red) The printer recovers when you close the cover.
ON
ON ON (Orange)
ON ON (Orange)
Flashes at 4 seo-nd
intervals.
Flashes at 0.25 seo-
nd intervals.
OFF
Flashes orange
lamp at 1 second
intervals
Flashes at 4 seo-nd
intervals.
Flashes at 0.25 seo-
nd intervals.
The printer recovers automatically when the thermal head
cools.
The printer recovers when you set a new paper roll and
close the printer cover.
The printer recovers when you set a new paper roll and
close the printer cover.
The printer recovers when you set a new paper roll and
close the printer cover.
Connect an Ethernet cable. For details, see section 3-2-4,
"Ethernet Interface Cable."
Set the correct IP address and restart the printer.
(*1: IFBD-HE07 only
5-2. Unrecoverable errors
Turn the printer o, check the recovery conditions, and then turn the printer back on.
If the same error occurs aer you turn the printer back on, the printer needs to be repaired.
Error description POWER ERROR Cause Recovery condition
After you restart the printer, the printer
recovers when the mobile cutter returns to its home position. (Note 3, 4)
Check the condition of the power supply, and restart the printer.
Cutter error
Flash memory error
EEPROM error
SRAM error
Head thermistor
error
Power voltage error
Off
Off
Off
Off
Off
Off
Flashes red lamp at
0.125-second intervals
Flashes orange lamp
at 0.5 second intervals
Flashes red lamp at
0.75 second intervals
Flashes orange lamp
at 1 second intervals
Flashes red lamp at
1.5 second intervals
Flashes orange lamp
at 2 second intervals
Paper cutting in progress error
Flash memory access error -
This is not a recoverable error. -
RAM access error -
Detection of head thermistor error -
Detection of power voltage error
Note 1: If an unrecoverable error occurs, turn the power o immediately.
2: A power voltage error may be a result of a power supply malfunction.
3: If the paper is jammed, turn the power o, clear the jammed paper, and then turn the power back on.
For details, see section 6-2, “Removing Paper Jams”.
If other unrecoverable errors occur, contact the dealer that you bought the product from for repairs.
-
28
-
Page 29
6. Preventing and Clearing Paper Jams
6-1. Preventing Paper Jams
e paper should not be touched during ejection and before it is cut.
Pressing or pulling the paper during ejection may cause a paper jam, paper cutting failure or line feed failure.
6-2. Removing Paper Jam
If a paper jam occurs, clear it as described below.
(1) Set the power switch to o to turn o power to the printer.
(2) Push the lever toward you to open the printer cover.
(3) Remove the jammed paper.
Note 1: To prevent parts such as the thermal head or the rubber roller from damage or deformation, do not
forcibly pull on the paper with the printer cover closed.
Note 2: If label paper gets jammed, the glue from the labels could stick to the parts. If this occurs, make
sure to wipe them clean of the glue.
(4) Position the paper roll straight and close the printer cover gently.
Note 1: Make sure that the paper is positioned straight. If the printer cover is closed with the paper skewed,
a paper jam may result.
Note 2: Lock the printer cover by pressing down on the sides. Do not try to close it by pressing down on the
centre. e cover may not lock properly.
(5) Set the power switch to on to turn on power to the printer. Make sure that the ERROR LED is not lit.
Note: While the ERROR LED is lit, the printer will not accept any commands such as the print command, so make
sure that the printer cover is locked properly.
Caution Symbol
is symbol is placed near the thermal head to indicate that it may be hot. Never touch the thermal head
immediately aer the printer has been used. Let the thermal head cool for a few minutes before touching it.
Never touch the thermal head with your hands because it can generate static electricity, which can damage
the device in the thermal head.
is symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
Thermal head
-
29
-
Page 30
7. Maintenance
Accumulation of paper dust and dirt may cause the printer to not print portions of characters.
To prevent such problems, perform periodic maintenance, such as removing paper dust from the paper transport sec-
tion and removing the blackened paper dust from the thermal head surface.
As a guideline, clean the printer every six months.
Note: Turn the printer’s power switch o before performing maintenance.
7-1. ermal Head
To remove the blackened paper dust that has accumulated on the thermal head surface, wipe it clean with a cotton swab
(or so cloth) dipped in alcohol (ethanol, methanol, or isopropyl).
Thermal head
Note 1: e thermal head is easily damaged.
Be sure to clean the thermal head with a so cloth, and be careful not to damage the head.
2: Do not clean the thermal head immediately aer printing, when the thermal head is hot.
3: Be careful of static electricity while cleaning the thermal head. Static electricity can damage the head.
4: Turn the power on only aer the alcohol has dried completely.
7-2. Platen Rubber Roller
Using a dry, so cloth, wipe o the dirt from the rubber roller. Clean the entire rubber roller by rotating it.
7-3. Sensors and the Surrounding Areas
Clean the sensors (mainly the reector type sensors) of debris, dust, paper particles, glue, etc. that may have accumu-
lated.
7-4. Paper Holder the Suurounding Areas
Clean the paper holder of debris, dust, paper particles, etc. that may have accumulated.
Rubber roller
Sensors
Paper holder
-
30
-
Page 31
English:
Deutsch:
[German]
Svenska:
[Swedish]
Español:
[Spanish]
Português:
[Portuguese]
Français:
[French]
Suomi:
[Finnish]
Italiano:
[Italian]
Dansk:
[Danish]
Nederlands:
[Dutch]
Eesti:
[Estonian]
Ελληνική:
[Greek]
Hereby, STAR MICRONICS CO.,LTD. declares that this Wireless
Device is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC.
Hiermit erklärt STAR MICRONICS CO.,LTD., dass sich das Gerät
Wireless Device in Übereinstimmung mit den grundlegenden
Anforderungen und den übrigen einschlägigen
Bestimmungen der Richtlinie 1999/5/EG bendet.
Härmed intygar STAR MICRONICS CO.,LTD. att denna
Wireless Device står I överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som
framgår av direktiv 1999/5/EG.
Por medio de la presente STAR MICRONICS CO.,LTD. declara
que el Wireless Device cumple con los requisitos esenciales y
cualesquiera otras disposiciones aplicables o exigibles de la
Directiva 1999/5/CE.
STAR MICRONICS CO.,LTD. declara que este Wireless Device
está conforme com os requisitos essenciais e outras
disposições da Directiva 1999/5/CE.
Par la présente STAR MICRONICS CO.,LTD. déclare que l'appareil
Wireless Device est conforme aux exigences essentielles et
aux autres dispositions pertinentes de la directive 1999/5/CE.
STAR MICRONICS CO.,LTD. vakuuttaa täten että Wireless
Device tyyppinen laite on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.
Con la presente STAR MICRONICS CO.,LTD. dichiara che questo
Wireless Device è conforme ai requisiti essenziali ed alle altre
disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Undertegnede STAR MICRONICS CO.,LTD. erklærer herved, at
følgende udstyr Wireless Device overholder de væsentlige
krav og øvrige relevante krav i direktiv 1999/5/EF.
Hierbij verklaart STAR MICRONICS CO.,LTD. dat het toestel
Wireless Device in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/
EG.
Käesolevaga kinnitab STAR MICRONICS CO.,LTD. seadme
Wireless Device vastavust direktiivi 1999/5/EÜ põhinõuetele
ja nimetatud direktiivist tulenevatele teistele asjakohastele
sätetele.
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ STAR MICRONICS CO.,LTD. ΔΗΛΩΝΕΙ ΟΤΙ
Wireless Device ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ
ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ
ΟΔΗΓΙΑΣ 1999/5/EK.
Slovensky:
[Slovak]
Slovensko:
[Slovenian]
Česky:
[Czech]
Magyar:
Hungarian
[
Български:
[Bulgarian]
Polski:
[Polish]
Malti:
[Maltese]
Latviski:
[Latvian]
Lietuvių :
[Lithuanian]
Norsk :
[Norwegian]
Română :
[Romanian]
Hrvatski :
[Croatian]
STAR MICRONICS CO.,LTD. týmto vyhlasuje, že Wireless Device
spĺňa základné požiadavky a všetky príslušné ustanovenia
Smernice 1999/5/ES.
STAR MICRONICS CO.,LTD. izjavlja, da je ta Wireless Device
v skladu z bistvenimi zahtevami in ostalimi relevantnimi
določili direktive 1999/5/ES.
STAR MICRONICS CO.,LTD. tímto prohlašuje, že tento Wireless
Device je ve shodě se základními požadavky a dalšími
príslušnými ustanoveními smernice 1999/5/ES.
Alulírott, STAR MICRONICS CO.,LTD. nyilatkozom, hogy
]
a Wireless Device megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EK irányelv egyéb
elõírásainak.
това Безжично устройство е в съответствие със
задължителните изисквания и другите приложими
разпоредби на Директива 1999/5/EO.
Niniejszym STAR MICRONICS CO.,LTD. oświadcza, że
Wireless Device jest zgodny z zasadniczymi wymogami
oraz pozostałymi stosownymi postanowieniami Dyrektywy
1999/5/WE.
Hawnhekk, STAR MICRONICS CO.,LTD., jiddikjara li dan
Wireless Device jikkonforma mal-ħtiġijiet essenzjali u ma
provvedimenti oħrajn relevanti li hemm d-Dirrettiva 1999/5/
KE.
Ar šo STAR MICRONICS CO.,LTD. deklarē, ka Wireless Device
atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar
to saistītajiem noteikumiem.
Šiuo STAR MICRONICS CO.,LTD. deklaruoja, kad šis Wireless
Device atitinka esminius reikalavimus ir kitas 1999/5/EB
Direktyvos nuostatas.
STAR MICRONICS CO.,LTD. erklærer herved at utstyret Wireless
Device er i samsvar med de grunnleggende krav og øvrige
relevante krav i direktiv 1999/5/EF.
Prin prezenta STAR MICRONICS CO., LTD. declară că acest
dispozitiv este conform cu cerinţele esenţiale și alte prevederi
relevante ale directivei 1999/5/CE.
Ovime Star Micronics CO., LTD. Izjavljuje da je bežični uređaj
u skladu s osnovnim zahtjevima i drugim važnim odredbama
direktive 1999/5/EZ.
Italia: l’uso pubblico è soggetto ad autorizzazione generale da parte del rispettivo provider di servizi.
Norge: Dette avsnittet gjelder ikke det geograske området innenfor en radius på 20 km fra sentrum av Ny-Ålesund.
is statement will be applied only for the printers marketed in Europe.
Page 32
y
,
STAR MICRONICS CO.,LTD. Head Office
20-10 Nakayoshida, Suruga-ku, Shizuoka-shi, Shizuoka, 422-8654, Japan
Tel. + 81-54-263-1111 Fax. + 81-54-263-1057
STAR Quality Technical Center
18-12 Nakayoshida, Suruga-ku, Shizuoka-shi, Shizuoka, 422-8001, Japan
Tel. + 81-54-263-1303 Fax. + 81-54-263-6650
Declaration of Conformity
We declare, under our solo responsibility, that the product to which this declaration
relates complies with the provisions of following European Directives:
1999/5/EC
2014/30/EU
2014/35/EU
2011/65/EU , 2015/863
harmonised standard
RADIO ： EN 300 328 V1.9.1:2015
EMC ： EN 301 489-1 V1.9.2:2011
EN 301 489-17 V2.2.1:2012
EN 55032:2012 Class B (CISPR 32:ed1.0-2012)
EN 61000-3-2:2014 (IEC 61000-3-2:2014)
EN 61000-3-3:2013 (IEC 61000-3-3:2013)
EN 55024:2010 (CISPR 24:ed2.0-2010)
SAFETY ： EN 60950-1:2006 / A2:2013
EN 62311:2008
EN 62479:2010
ENVIRONMENT： EN 50581:2012
Manufacturer’s Name
Manufacturer’s Address
Star Micronics Co.,Ltd.
20-10 Naka
oshida, Suruga-ku, Shizuoka-shi
Shizuoka 422-8654 Japan
Importer’s Name
Importer’s Address
Type of Equipment
Model Name
Ref. Radio Report No.
Ref. EMC Report No.
Star Micronics Europe Ltd.
Star House, Peregrine Business Park, Gomm Road,
High Wycombe, Bucks. HP13 7DL, U.K.
Thermal Printer
TSP700
F161591E1, F161591E2
F111592E1 ,
92-151-EMC , 91-112-EMC , 91-002-15-EMC , 90-049-EMC
Ref. Safety Cert. No.
91-112-Safety , JPJQA-10238 ,
S161188E1
Ref. Environ. Report No.
Place (Signature)
High Wycombe - U.K.
Date (Full Name)
Year of 1st CE mark (Position)
TSP700-RoHS-02
08-02-2017 David Pearce
'01 Technical Director
Page 33
URL: http://www.star-m.jp/eng
Rev. 1.8
Loading...