Stanley QEL 200 EL Series, QEL 200 User Manual

EL Series
QEL 200 Electronic Lock

User Guide

www.stanleysecuritysolutions.com/el

Information in this document is subject to change without notice and does not represent a commitment on the part
of Stanley Security Solutions, Inc. The software described in this document are furnished under a license agreement or
nondisclosure agreement.

This publication is intended to be an accurate description and set of instructions pertaining to its subject matter.
However, as with any publication of this complexity, errors or omissions are possible. Please call Stanley Security
Solutions, Inc at [phone] if you see any errors or have any questions. No part of this user guide may be
reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording,
or information storage and retrieval systems, for any purpose, without the expressed written permission of Stanley
Security Solutions, Inc.

This document is distributed as is, without warranty of any kind, either expressed or implied, respecting the contents
of this book, including but not limited to implied warranties for the publication’s quality, performance, merchantability,
or tness for any particular purpose. Neither Stanley Security Solutions, Inc, nor its dealers or distributors shall be liable
to the user or any other person or entity with respect to any liability, loss, or damage caused or alleged to be caused
directly or indirectly by this publication.

QEL 200 is a registered trademark of Stanley Security, Inc.

Intelli-M is a registered trademark of Innias Inc.

Microsoft, Windows, and CE are registered trademarks of Microsoft Corporation.

FCC Certication

This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, you can try to correct
the interference by taking one or more of the following measures:

 Reorient or relocate the receiving antenna
 Increase the separation between the equipment and receiver
 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
 Consult the dealer or an experienced radio/TV technician for help.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum
(or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users,
the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more
than that necessary for successful communication.

This radio transmitter (identify the device by certication number, or model number if Category II) has been approved
by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required
antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than
the maximum gain indicated for that type, are strictly prohibited for use with this device. Approved antennas are listed
below.

Approved Antennas

 Rubber Duck Antenna (L-Com HG2402RD-RSF, 2.2dBi Gain , 50 Ohms )
 Remote Mount Antenna (Maxrad Model MC2400PT, 2.5dBi Gain, 50 Ohms)
 Rubber Duck Antenna (Antenna Factor ANT-2.4-CW-RCT-xx, 2.2dBi Gain , 50 Ohms )

This product produces radio frequency energy and was evaluated to and meets the general population / uncontrolled
RF exposure limits at a separation distance of 20cm. Installation of this device must be such that the 20cm is ensured.

IMPORTANT! Any changes or modications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.

A86094 REV A Copyright© 2013 Stanley Security Solutions, Inc.

EL Series3

Contents

4 Glossary

5 Overview

7 Stand-Alone System

8 Setup Steps

8 Needed Tools

8 Install Stand-Alone Locksets

9 Stand-Alone Management

17 Wireless System

18 Setup Steps

18 Needed Tools

19 Conduct Site Survey

22 Access Control Software

23 Congure and Install Gateway

36 Install Wireless Locksets

37 Install QIC

39 Replace, Upgrade, & Update

40 Replace

45 Upgrade

45 Update

47 Troubleshoot

4EL Series

Glossary

access control software (ACS) wireless access control management system

ACS Server server where the Intelli-M ACS is already installed

construction key temporary key used during construction

ethernet networking standard

factory reset reseting the lockset or gateway to factory settings

gateway device which securely transfers data signals from

wireless reader locks to/from the Host computer

IP address numeric address (like 192.168.1.1) that identies each

device in a TCP/IP network

MAC address a unique 12-digit number assigned by a device

manufacturer

master programming card card that allows the enrollment or removal of users

normal mode normal operating mode that allows access to users

that have been added to the lockset

operator card card assigned to a user with access credential

operator key key used to unlock and lock lockset

passage mode lockset stays unlocked, allowing access without need

to present operator card.

QIC powerful single door PoE Controller

segment code access information encoded to a card, usually

numerical, and unique to a group of credentials

shadow card copy of operator card to be used to remove a user

from the lockset

site survey kit determines optimum Gateway location to verify

signal strength before installation

stand-alone lockset lockset not connected to an access control system;

accessibility local at door

stand-alone management managing user access for the stand-alone lockset

temporary operator card card used to gain access to factory reset/default

lockset

timezone dened range of time for various access control

activities

user individual with a particular access credential

wireless lockset lockset which controls access at the door and grants

user requests according to how they’re congured in
the ACS

EL Series5

Overview

The QEL 200 lockset can function as two separate systems. The Stand-Alone system
allows for Stand-Alone Management at the door. The Wireless system combines
powerful access control software with Gateways and Wireless Locksets to control user
access.

Components

A Stand-Alone system has 2 components:

Components

1 QEL 200 Lockset
2 Stand-Alone Management

A Wireless system has 4 components:

Components

1 QES Site Survey Kit
2 Access Control Software (Wireless Management)
3 QEW Gateway
4 QEL 200 Lockset

21

1 2 3 4

Stand-Alone System

1

8Stand-Alone System

Setup Steps

Needed Tools

Steps Tool s

1 Install Stand-Alone Lockset • Lockset Installation Instructions and

Template

• Core/Key Pack or Construction Core Pack

2 Stand-Alone Management • Core/Key Pack or Construction Core Pack

• Temporary Operator Card

• Operator Card(s)

• Shadow Card(s)

Install Stand-Alone Locksets

Steps

1 Check Installation Settings
2 Prepare Doors
3 Install Locksets

Check Installation Settings

QEL 200 Locksets are for use inside protected areas. Changes or modications not
expressly approved by Stanley Security Solutions could void the user’s authority to
operate the equipment.

Note Locksets work within a temperature range of -31°F to 151°F. Exposure to

extreme temperatures may void the warranty.

21

Stand-Alone System9

Prepare Doors

Use the template provided with the lockset package to prepare the installation. You can
also nd the template at www.stanleysecuritysolutions.com/el.

Install Locksets

Use the installation instructions provided with the lockset package. You can also nd
installation instructions at www.stanleysecuritysolutions.com/el.

Stand-Alone Management

Steps

1 Test Functionality
2 Temporary Operation
3 Enrolling Master Programming Card
4 Enrolling Users
5 Removing Users
6 Normal Mode
7 Passage Mode
8 Replacing Batteries
9 Factory Reset

Test Functionality

Operator Key

1

2

Unlock

Lock

Rotate Fully

Rotate Fully

10Stand-Alone System

Temporary Operation

Enrolling Master Programming Card

Present Temporary Operator Card ONCE. The lockset
will unlock, accompanied by a green light. Lockset will
relock after 5 seconds.

1

Once the rst Operator Card
is enrolled, the Temporary

Operator Card is void.

((1x))

Rotate Fully Rotate Fully

Rotate Fully

Choose 1 Proximity Card Pack as the Master Programming Card pair. Place Label
(Z3) on both. Store Shadow Card away safely for future use.

The rst card that you add
becomes the Master Programming
Card. DO NOT assign the Master
Programming card to a user.

1

After QEL 200 ashes orange and gives an audio cue, remove key.

2

Present Master Programming Card ONCE and a
green light will conrm that the card has been
accepted.

((1x))

4

3

Stand-Alone System11

Enrolling Users

Removing Users

Present Master Programming Card rst. Immeditely present new Operator Card ONCE and a
green light will conrm that the user has been added. Continue to add the rest of your Users. If
there is no proximity card interaction for 10 seconds, the mode will time out and return to
Normal Mode.

((1x))

1

The Shadow Card from the pack of the newly added Operator Card is needed if the Operator Card is
lost or destroyed. The administrator may use the Shadow Card to remove the lost or destroyed
Operator Card from QEL 200’s database. It must be stored away safely for future use.

2

If both the Operator Card and the Shadow Card are lost, you will have to reset the lock.

Present Master Programming Card ONCE.

Z1

((2x))

1

((1x))

Immedietly present Operator Card (Z1) TWICE in rapid succession
and a red light will conrm that the user has been removed.

2

12Stand-Alone System

Normal Mode

Passage Mode

Present Operator Card ONCE. If the user has been added, the
lockset will enter Normal Mode, accompanied by a green light.

((1x))

1

To EXIT Passage Mode, present
Operator Card TWICE in rapid
succession. A green light will
conrm the end of Passage Mode.

((2x))

Present Operator Card TWICE in rapid succession. If
the user has been added, the lockset will stay
unlocked, accompanied by a green light.

1

Stand-Alone System13

Replacing Batteries

Low battery will ash a warning orange light every minute until the batteries are replaced.

1

An audio cue will conrm battery connection. Reinstall Battery Cover.

2

3

4

14Stand-Alone System

Factory Reset

1

Press and hold the S1 button while inserting
the battery (wait at least 5 seconds of
holding the S1 button before inserting the
battery). Continue to hold the S1 button
until an audio cue conrms reset, then
release. Temporary Operator Card should
now work. Reinstall Interior Escutcheon,
Battery Cover, and Non-Keyed Lever.

2

3

Stand-Alone System15

Your Stand-Alone Lockset is now ready for regular use. If you experience any issues,
please visit Chapter 4, Troubleshoot or contact the Stanley Technical Support Team at
[phone].

17

Wireless System

2

18Wireless System

Setup Steps

Needed Tools

Steps Tool s

1 Conduct QES Site Survey • Site Survey Kit

• Site Survey Kit Quick Start Guide

2 Download Software or Install ACS

Server

• If you are downloading the software,

you will need a Host Computer (where
you installed the ACS) and the ACS
User Guide

• If you are Installing the ACS Server, see

the ACS Quick Start Guide that came
with the package

3 Congure and Install Gateway • Gateway Installation Instructions and

Template

• PC Computer with Windows 7 or above

• Host Computer’s IP Address, Subnet

Mask, and Gateway Number)

4 Install Wireless Locksets or QIC • If you are installing Wireless Locksets,

you’ll need: Lockset Installation
Instructions, Template, and Quick Start
Guide, Core/Keyset or Construction
Core Pack, Wireless Board, Temporary
Operator Card, Operator Cards

• If you are installing the QIC, you’ll

need: QIC Qick Start Guide

1 2 3 4

Wireless System19

Conduct Site Survey

Steps

1 Gateway placement
2 Document gateway and lockset identication
3 Position gateways

Gateway Placement

Prior to the Gateway installation, a technician must perform a QES Site Survey. You can
nd the QES Site Survey Quick Start Guide at www.stanleysecuritysolutions.com/el.

The technician may need you to make a site plan with building dimensions, distances
between buildings, possible obstruction, parking, and other gated access points prior
to the site survey. If one is not available through your facilities maintenance or project
engineer, visit the site to take measurements to create one.

250 ft

150 ft

Patient Room

Surgery Room Patient Room Lobby

ClosetDentist Ofce

20Wireless System

The most common installation site is in a protected area such as a locked room or above
ceiling level. Use the template provided with the QEW Gateway package to prepare for
installation. You can also nd the template at www.stanleysecuritysolutions.com/el.

Gateway Range

The Gateway is a wireless device connected to the Host computer through a secure IP
address, similar to the way your computer is connected to the internet. It transfers data
signals from Wireless Locksets to and from the Access Control Software. One Gateway
can control up to 64 Wireless Locksets.

Gateways provide bidirectional radio frequency communication between Wireless Locksets
and the associated Host Computer. All communications are via secure AES 128-Bit encrypted

2.4 GHz using spread spectrum RF Radio technology. The Gateway communicates to the
Host Computer through web services via either Ethernet 10/100 BaseT, or an approved
commercial RF carrier-enabling a wireless solution end-to-end.

Transmit range from Gateway to lockset varies based on building construction and wi
noise. Site characteristics such as reinforced concrete walls could interfere or weaken
the signal; open spaces and low interference can increase signal strength.

Stanley transfers information between devices in the form of data packets over the 2.4
GHz ISM band. This band frequency is very heavily used in many devices such as wireless
computer networks (802.11 b and g) and cordless phones, which increases the risk of
lost packets, that is, packets that do not make it from a lockset to a Gateway because
of interference. Interference can also reduce lockset battery life due to the constant re­broadcasting of packets and lost connections to the gateways. However, the gateway is
a proprietary wireless stack and not the same as a wi router.

Wireless System21

To achieve maximum efciency in wireless system, the frequency range must be
managed effectively. Therefore, the installer must know the positions and channels of
all the 2.4 GHz wireless devices in the segment and ensure channels are assigned to each
device so that there is minimum frequency overlap with adjacent or nearby devices.

Note Always use the site survey kit to optimize gateway placement and calculate the

number of gateways needed for optimal signal strength.

Gateway Power Supply

Gateways must be located near lockset and either two options:

AC/DC AdaptorPower Over Ethernet

or

Must have access to a 120VAC wall outlet no more

than 6 ft. away.

Must have access to Ethernet 10/100 Base T

network connection.

Network Cable
(For P.O.E.)

*Ordered

Separately

Network

Cable

AC/DC

Input: 100-240V
50Hz/60Hz 25W
Output: 24V DC 1A

22Wireless System

Access Control Software

Steps

1 Download Software/Install ACS Server
2 Collect User Information
3 Congure Access Control Software

Download Software/Install ACS Server

Visit www.stanleysecuritysolutions.com/el to download your Access Control Software.
If you have the ACS Server, please follow the Quick Start Guide that came with your
package.

Collect User Information

You will need to gather the names of users, dene their access requirements, organize
user and time zone groups, and decide how to use other congurable features.

Create a table with information about each user, such as: User Type, User Group, Shift,
etc.

Last First User Type Bldg. User

Group

Time zone

Alverez Alicia Dentist A Admin Default

Bennet Ryan Sr. Technician A Basic Default

Ford Sara Technician A Basic Default

Lee James Receptionist A Basic Default

To organize your data, consider the following issues:

• What User Groups will help manage security?

• Are some shift workers allowed on site only during specic days/hours?

• Are some areas ‘off limits’ to certain groups?

• Do some users need extra time to pass through a door (e.g. because of a food cart or

wheel chair)?

Wireless System23

Congure Access Control Software

Please see your Access Control Software User Guide at

www.stanleysecuritysolutions.com/el to congure for the EL Series.

Note You must congure and install the gateway before conguring the Access

Control Software.

Congure and Install Gateway

Steps

1 Connect Gateway
2 Congure Gateway to Network
3 Install Gateway
4 Verify Operation

Connect Gateway

PC User

1 Connect Gateway to PC.

2 Go to Start > Computer > Network

Network Cable

AC/DC Adaptor

A

B

24Wireless System

3 Double Click on Stanley QEW Gateway Icon.

Note You may have to wait a 3-5 minutes until the Gateway icon appears. If Gateway

does not appear, see Chapter 4, Troubleshoot.

4 Continue on to Congure Gateway to Network.

Wireless System25

Congure Gateway to Network

The Gateway Conguration site creates communication between the locksets and
Access Control Software. Please follow the steps below for setup.

1 Enter Default Password: password

2 Click LOGIN.

3 Stanley recommends changing your administrator password to increase security.

26Wireless System

4 Click Next.

5 Choose DHCP or Manual Conguration.

Note Stanley recommends selecting Manual Conguration and the following

instructions will only go over Manual Conguration. If you choose DHCP and
have any issues, please contact Stanley Technical Support at [phone].

Wireless System27

6 Enter the IP Address that you want this device to have, your computer’s Subnet

Mask, and Gateway.

28Wireless System

7 Choose your Time Zone.

8 Click Next.

Wireless System29

9 Conrm your Network Congurations by Clicking Save.

30Wireless System

10 Follow the instructions indicated in the black square. It may take 3-5 minutes for the

icon to be discovered.

11 Once you have reached the following page, close the window.

Wireless System31

12 Disconnect the gateway from the laptop.

13 Connect the Gateway where you intend to install it. It must now be connected to

your network to move forward.

14 Go back to your Gateway Conguration site by Double Clicking on Gateway icon or

typing the assigned IP Address into your browser.

Network Cable

AC/DC Adaptor

A

B

32Wireless System

15 Login to the Gateway Conguration Site.

Wireless System33

16 Enter the IP Address of your Host Computer. This is where you installed the Access

Control Software.

17 Click Finalize and receive the following screen:

34Wireless System

18 Gateway Conguration is complete. Log out and close window.

Wireless System35

Install Gateway

Use the installation instructions provided with the QEW Gateway package. You can also
nd installation instructions at www.stanleysecuritysolutions.com/el.

Verify Operation

Once installation has completed, verify that the gateway is operating.

• Power light must be lit to verify operation.

• The Ethernet Activity light blinking veries the connection to the network.

• Wireless Communication light blinking veries the communication between the

wireless locksets and the gateway (this will take place once the locksets have been
installed).

Wireless CommunicationPower

Reset Button

Ethernet Activity

36Wireless System

Install Wireless Locksets

Steps

1 Check Installation Settings
2 Document Lockset Identication
3 Prepare Doors
4 Install Wireless Locksets

Check Installation Settings

Locksets are for use inside protected areas. For other applications (such as outdoor use),
contact the factory for the appropriate NEMA enclosure. Changes or modications
not expressly approved by Stanley Security Solutions could void the user’s authority to
operate the equipment. Make sure to check temperature. Stanley locks will work from

-31°F to 151°F.

Note Locksets work within a temperature range of -31°F to 151°F. Extreme heat

reduces wireless signal strength and may cause a loss of connectivity.

Document Lockset Identication

The MAC Address will be needed to locate the lockset in the Gateway and ACS.

Prepare Doors

Use the template provided with the lockset package to prepare the installation. You can
also nd the template at www.stanleysecuritysolutions.com/el.

Record MAC Address (i.e. BDA9) and location of lockset.

W

Model: ZICM357SPO-1
FCC ID: W7Z-ZICM357SPO
IC: 8254A-ZICM357SPO
M:000BDA9
Lot: 121BG

1

Wireless System37

Install Wireless Locksets

Use the installation instructions provided with the lockset hardware. You can also nd
installation instructions at www.stanleysecuritysolutions.com/el.

Install QIC

If you have purchased the Stanley QIC, which is a powerful single door PoE Controller,
please follow the quick start guide that came with your package.

Replace, Upgrade, & Update

3

40Replace, Update, & Upgrade

Replace

The following items are the only available parts to replace for the EL Series. Please
contact your Stanley distributor to order or visit www.stanleysecuritysoulutions.com/el.

Site Survey Kit Replaceable Parts

A

73203415 Emulator

B

73203529 6-32 Phillips Screws

C

73203360 Battery Cover

D

73203529 4 AA Batteries

E

73203366 Scepter Battery (not pictured)

F

73203363 Scepter Charger

G

73203338 Battery Case

B

(4x)

D

(4x)

A

G

F

C

Replace, Update, & Upgrade41

Gateway Replaceable Parts

A

73203415 Rubber Duck Antenna

B

73203364 Gateway

C

73203529 Ceiling Mount Antenna Kit

D

73203365 AC/DC Adaptor

20 ft Plenum Rated

A

C

B

D

20 ft Plenum Rated

42Replace, Update, & Upgrade

Lockset Replaceable Parts

Finish Name PN

A

605 Keyed Lever 73203340

A

626 Keyed Lever 73203341

A

690 Keyed Lever 73203342

B

605 Exterior Lock Assembly 73203385

B

626 Exterior Lock Assembly 73203386

B

690 Exterior Lock Assembly 73203387

C

605 Square Corner Latch 73203343

C

626 Square Corner Latch 73203344

C

690 Square Corner Latch 73203345

E

D

K

P

G

H

(4x)

F

C

Q

R

B

M

A

J

L

W

Wireless Locks Only

N

O

Replace, Update, & Upgrade43

605 Round Corner Latch (not pictured) 73203346

626 Round Corner Latch (not pictured) 73203347

690 Round Corner Latch (not pictured) 73203348

D

605 STK Strike 73203352

D

626 STK Strike 73203353

D

690 STK Strike 73203354

605 Extended STK Strike (not pictured) 73203572

626 Extended STK Strike (not pictured) 73203573

690 Extended STK Strike (not pictured) 73203574

E

605 ANSI Strike 73203349

E

626 ANSI Strike 73203350

E

690 ANSI Strike 73203351

605 Extended Lip ANSI Strike (not pictured) 73203569

626 Extended Lip ANSI Strike (not pictured) 73203570

690 Extended Lip ANSI Strike (not pictured) 73203571

F

Interior Lock Assembly 73203383

G

Battery Case 73203338

H

4 AA Batteries 73203366

J

605 Interior Escutcheon 73198547

J

626 Interior Escutcheon 73198548

J

690 Interior Escutcheon 73198549

K

Battery Cover w/ Label 73203707

L

605 Non-Keyed Lever 73198553

L

626 Non-Keyed Lever 73198554

L

690 Non-Keyed Lever 73198555

M

Temporary Operator Card 73203453

N

1 3/8 Thin Door Shim Kit 73203711

O

605 Screw Pack 73198635

O

626 Screw Pack 73198636

O

690 Screw Pack 73198637

44Replace, Update, & Upgrade

P

Construction Core Pack 73203355

Q

Keys and Cores

Ordered
through

System

R

Operator and Shadow Card Pair 73203454

W

Wireless Upgrade Kit 73203544

Exterior Escutcheon Gasket (not pictured) 73203575

QIC Replaceable Parts

Finish Name PN

A

QIC 7212678

A

Replace, Update, & Upgrade45

ACS Replaceable Parts

Finish Name PN

A

ACS 7212679

B

ACS-ADC 7212680

A

B

46Replace, Update, & Upgrade

Upgrade

Stand-Alone System to Wireless System

To upgrade your EL Series from a Stand-Alone system to a Wireless System, please visit

www.stanleysecuritysolutions.com/el or contact your Stanley distributor.

Update

To update your Gateway’s software or to update the Lockset rmware, you must revisit
the Gateway Conguration Site:

1 If you are a PC User, Go to Start > Network and double click on the Stanley QEW

Gateway icon or enter the Gateway’s default IP Address (169.254.10.1) into your
chosen browser.

2 Click on UPDATE.

3 You may either update the Gateway or Lockset.

Note Continue to check online for the most up-to-date instructions, templates, and

guides at www.stanley-securitysolutions.com/el.

Troubleshoot

4

50Troubleshoot

Occasionally, you may have problems when working with the EL Series. Read on for
troubleshooting tips. If you need further help, please call Stanley Technical Support at
[phone].

Note For Access Control Software troubleshooting, please see your ACS User Guide.

Troubleshoot51

Emulator LEDs do
not light up.

Battery Case has
not been dropped
properly into the
Emulator.

Problem Cause Solution

Batteries have
expired.

QES Site Survey

Pull back Retainer Tab
while pushing down on
Battery Holder.

New Batteries

2

3

1

52Troubleshoot

Sceptor recieves
red light from
Emulator or no
signal at all.

Problem Cause Solution

Emulator
Batteries have
expired.

Replace Emulator Batteries by following the instructions on the previos page.

Emulators are too
far for proper
signal.

Sceptor needs
charging.

QES Site Survey

If the Scepter (A) displays a red color signal stength, you may need to nd a higher
strength area or may need more than 1 QEW Gateway. A single QEW Gateway
handles up to 64 locksets.

Troubleshoot53

Gateway icon
does not appear
in computer
network.

Gateway is not
properly
connected to
computer.

Does not have
the proper
requirements.

QEW Gateway Conguration requires Windows 7 or higher and works with Inernet
Explorer 9 or above, Safari, Chrome, and Firefox. Make sure that you know your Host
Computer’s IP Address, Subnet Mask, and Gateway prior to conguration. The Host
Computer is where you installed the Access Control Software.

Please contact Stanley’s Technical Support Team at [phone] for instructions.

Problem Cause Solution

Cannot remember
the Conguration
Login password.

You will have to physically reset the gateway by pushing the Reset Button on the
bottom and then continue to re-congure the gateway to your network.

Using another
web-based device
other than a PC.

QEW Gateway

Network Cable

AC/DC Adaptor

Reset Button

54Troubleshoot

Problem Cause Solution

Interior or exterior
assembly does
not seat ush
aganist door.

Interior Assembly
did not correctly
align with Exterior
Assembly.

Spindle is in the
incorrect
position.

Bolts (R) must align and connect with exterior escucheon.

QEL 200 Lockset

Actual Size

Make sure Spindle is in the
Up-Right position.

Back View

Troubleshoot55

Wireless Lockset
does not connect
to Gateway or
loses connection.

Wireless Card was
not correctly
inserted.

Wiring was not
properly
connected.

Batteries/Battery
Case was not
properly
connected.

(S1) button was
not properly
pressed.

Problem Cause Solution

Wireless locks only.

QEL 200 Lockset

Pins must align.

Connect wire harness.

Tuck wire harness.

Press (S1) TWICE in rapid succession to connect wireless
lockset to gateway.

Gateway must be installed prior to this step.