User manual
E-Bike components
Rear wheel motor
Contents
Safety information 3
Riding the E-Bike 5
Product features and specications 6
Display / lighting 7
Battery 8
Battery charger 8
Charging the battery 9
Battery charging indicator 9
Charging possibilities 10
Battery faults 10
Inserting the battery 11
Removing the battery 11
Switching the bike ON/OFF 12
Base screen display 13
1. Current speed 13
2. Display for changing assist mode 13
3. Assist level indicator 13
4. Battery capacity 14
5.Range 14
6. Changing trip information 15
7. Changing background lighting 15
Headlight and taillight 16
Charging your smartphone 16
Overheating warning 16
Error codes 17
EC Declaration of Conformity 18
3
There is an increased risk of injury – even
fatal – if you do not follow instructions.
f Use only batteries and chargers from SR Suntour with your
bike. Use of other battery packs can cause injury and involve a
risk of re. If you use other battery packs, SR Suntour will assume no liability or warranties.
f Do not throw the battery pack into a re.
f The battery must not be exposed to direct sunlight, or charged
or stored in the vicinity of high temperatures.
f Do not use the battery for any other purpose.
f Avoid contact with metal objects (paper clips, coins, keys, nails,
screws, or other small metal objects, as this may cause a short-
circuit. Shorts caused in this way will invalidate any warranty
claims.
f Do not open the battery pack. This could cause a short circuit.
Opening of the battery package will invalidate any warranty
claims.
f Do not connect, or disconnect the battery pack / charger with
wet hands.
f Keep the battery / charger out of reach of children/animals.
Safety information
There is a risk of serious injury – even
fatal – if you do not follow instructions.
f While riding, do not focus your attention too much on the
screen, as this can lead to accidents.
f Ensure that the wheels are securely attached to the bike before
you begin your trip. If the wheels are not securely attached, the
bike may fall over, causing severe damage.
f When riding a power-assisted bike, be sure that you are
completely familiar with the starting characteristics of the bike
before riding on multilane roads and footpaths. If the bike suddenly switches on, accidents can happen.
f If applicable, check that the bike lights are working before you
ride at night.
f Remove the battery pack from the eBike before you start work-
ing on it (e.g., assembly work, maintenance, working on the
chain, etc.), before transporting it by car or plane, or before
storing it. There is a risk of injury in case of accidental activation
of the eBike system.
f Be sure to remove the battery before you perform wiring or
installation work on the bike. Otherwise there is a danger of
electric shock.
f When you install this product, be sure to follow the instructions
given in the user manual. We also recommend that you use only
genuine SR SUNTOUR parts. If nuts and bolts are left loose or
the product is damaged, the bike may fall over suddenly and
cause serious injury.
f After you have carefully read the user manual, store it in a safe
place for later reference.
f Ensure that unused connections are provided with caps.
f Contact a retailer for installation and adjustment of the product.
f To allow riding in wet weather, the product is designed to be
completely waterproof. Nevertheless, do not expose the product
intentionally to water.
f Do not expose the bike to high-pressure cleaning. If water
should penetrate into one of the components, operating problems or rust may result.
WARNING WARNING
Managing the battery How safe riding is ensured
How safe riding is ensured
4
f Do not subject the battery or the charger to physical shocks, e.g.,
by dropping. Rinse in the event of accidental contact with water.
If uid gets in your eyes, seek medical advice. Fluid that leaks
from the battery pack may cause skin irritation or burns.
f If you detect a strange odour or smoke, pull the plug.
f Ensure that the power plug is fully inserted into the wall outlet.
f Pull on the plug instead of the cable to unplug the power cord
from a wall outlet.
f Do not place anything on the cable. Do not lay anything on the
cable.
f Do not bend the cable. The cable must not be rolled up while
charging.
f It is dangerous to use a single outlet for multiple devices.
f If the cable or plug is damaged, replace the parts with new ones.
Contact your authorized dealer.
f Always keep your charging set away from ammable gases
when charging.
f The charger can be hot. Do not wrap the charger.
f The charger can be hot. Do not place the charger on oor cover-
ings such as carpets, tatamis, etc.
f The charger can be hot. Avoid long skin contact with the
charger.
f Do not immerse the battery or the charger. Do not use in rain.
f Do not charge the battery for more than 24 hours continuously.
f If the battery is not fully charged after six hours, disconnect it
immediately from the output to stop the charging process and
contact your place of purchase. This can lead to overheating,
bursting, or ignition of the battery.
There is a danger of personal injury or property damage
Follow the instructions in the user manual of the bike to ensure a
safe ride.
f The battery comes with a 40% charge. Discharge and charge the
battery fully twice to reach an optimum range.
f Charge the battery before riding.
f The charger can be used with an input voltage in the range of
100V to 240VAC.
f After charging pull the cable from the battery and from the wall
outlet.
f Keep the power plug clean and dust free. The charger should be
cleaned regularly.
f Do not rotate the pedals while the battery is being charged and
is on the battery holder.
f Provide ventilation/venting while the battery is charging in
enclosed spaces.
f During storage keep the battery at a charge level of at least 40%.
f Charge the battery at room temperature between 5°C and 35°C
(41°F and 95°F).
f Examine the battery charger regularly for damage, especially
the cable, plug and housing. If the battery charger is damaged, it
must only be used after it has been repaired.
f This product must not be used by persons (including children)
with reduced physical, sensory or mental capabilities, or who
lack experience and knowledge, unless they are supervised by
a person responsible for their safety, or instructed in the use of
the product.
f Do not let children play near the product.
WARNING
Managing the battery
How safe riding is ensured
Managing the battery
Safe use of the product
5
Riding the E-Bike
1
2
3
4
Fit the
battery and push
the battery
ON/OFF button
Switch on
the bike
Select
mode
Start
riding
Power button
Press 2 sec.
Note:
If the battery is not used for 24 hours or
longer, it will automatically go into sleep
mode. Press the power button on the
battery for three seconds.
6
Product characteristics
Display
Switch
Battery
Motor
Torque sensor
Product specifications
Operating temperature range during discharge
-20°C to 60°C
Operating temperature range during charge
0°C to 45°C
Storage temperature (battery)
-20°C to 45°C
Humidity (storage)
up to 80%
Charging voltage
100V to 240VAC
Charging time
approx. 6 hours
Battery type
Lithium ion battery
Capacity
417Wh
Nominal voltage
36VDC
Motor type
Rear-wheel drive
Motor type
Brushless DC Motor
Nominal motor power
250W
Maximum motor power
400W
Torque
50Nm
7
Display
Information
DIST TRIP Distance travelled
DIST TOTAL Cumulative distance
BAT LEVEL Battery level
CLIMB (Assist level:4)
SPORT (Assist level:3)
CITY (Assist level:2)
ECO (Assist level:1)
NOassist (no assist level)
Assist mode
Increase assist level
Assist mode
Reduce assist
Push assistance
Backlight / Light
On / Off
Press key for two seconds
USB connector to
charge your smartphone
Power key
Switch
Display
8
Battery
Battery display and
on/off button
Charging port
Battery charger
WARNING
f Use only batteries and chargers from SR SUNTOUR with your
bike. Use of other battery packs can cause injury and involve
a risk of re. If you use other battery packs, we will assume no
liability or honour warranties.
f The battery must not be exposed to direct sunlight, or charged
or stored in the vicinity of high temperatures.
f Avoid contact with metal objects (paper clips, coins, keys, nails,
screws, or other small metal objects, as this may cause a short-
circuit. Shorts caused in this way will invalidate any warranty
claims.
f Do not open the battery pack. This could cause a short circuit.
Opening of the battery package will invalidate any warranty
claims.
f Do not connect, or disconnect the battery pack/charger with wet
hands.
f Keep the battery/charger out of reach of children and animals.
f Do not subject the battery or the charger to physical shocks, e.g.,
by dropping. Rinse in the event of accidental contact with water.
If uid gets in your eyes, seek medical advice. Fluid that leaks
from the battery pack may cause skin irritation or burns.
f Do not bend the cable. The cable must not be rolled up while
charging.
f The charger can be hot. Do not wrap the charger and place it on
oor coverings such as carpets, etc.
f If the battery is not fully charged after six hours, disconnect it
immediately from the output to stop the charging process and
contact your place of purchase. This can lead to overheating,
bursting, or ignition of the battery.
WARNING
Connection
Display
Plug
TYPE F
f If the E-Bike not in use, remove the battery and store it at a temperature between 0°C and 40°C in a dry environment.
f Do not store the battery with low capacity for a longer period.
f For storage, the battery should have a capacity of at least 40%.
f It is recommended to always discharge the battery completely and then fully charge it.
Lock
9
Charging the battery
Ensure that the
power plug is fully
inserted into the wall
outlet.
GREEN
RED
Every three months or after 40 sub-cycles, you should perform a complete discharge and recharge.
100%
80%
60%
40%
0%
6 Hours3 Hours0 Hours
Charging time
Charging capacity
20%
Lit
Flashing (0.5s ON / 0.5s OFF)
10
Charging alternatives
On the bike
Separate from the bike
Battery faults
Error state LED 5 LED 4 LED 3 LED 2 LED 1
Over tempera-
ture
On Off Off Off
Flickering for 5
sec.
Over voltage of
cell
On Off Off
Flickering for 5
sec.
Off
Bad cell On Off
Flickering for 5
sec.
Off Off
Change MOS-
FET defective
or charging by
discharge port
On
Flickering for 5
sec.
Off Off Off
Push the button shortly. If the battery is in an abnormal state, the LEDs will display as follows.
11
Inserting the battery
Removing the battery
The battery must latch on with an
audible click.
Press 2 sec.
12
Switching the bike ON/OFF
SWITCHING ON
SWITCHING OFF
Automatic SWITCHING OFF
Press 2 sec.
Press 2 sec.
10 Minutes
Note:
If the system won’t start by pressing the displays switch, press the power button on the battery for three seconds.
Explanation: If the battery is not used for 24 hours or longer, it will automatically go into sleep mode.
13
85 to 100%
68 to 84%
51 to 67%
34 to 50%
17 to 34%
0 to 16%
Base screen display
1. Current speed
Unit: km/h
Measurement range: 0.0 to 99.9 km/h
2. Display for changing assist mode
Indication of assist level
Battery charge level
Info display
Current speed in km/h
Assist modes
3. Assist level indicator
0.1 sec
0.1 sec
Default setting
No assist
Assist level
Speed
ECO
CLIMB
CITY
SPORT
NO ASSIST
10 2015 250km/h
0%
50%
100%
6.2 12.49.3 15,50mph
14
4. Battery capacity
5. Range
Note:
When the battery charge level has reached less than 5%,
the output power will be reduced.
Factors which affect the range
The above gures are based on a speed of 20 km/h on a level road at 15°C–20°C.
The range is inuenced by many factors:
f Weight of the rider
f Weight of the luggage
f Selection of path
f Experience and concentration of the rider
f State of maintenance of the E-Bike
f Type, condition and air pressure in the tires
f Nature of the route
f Speed, average speed and changes in speed
f Trafc ow, for example, stop and go
f Wind direction and wind speed
For information on using the battery, see pages 3, 4 and 8. You'll also find information on how to
maintain capacity and extend duration.
Indication on battery
Indication on display
> =75% 50 to 75% 30 to 50% 10 to 30% < 10% 0%
76 to 99%
51 to 75%
26 to 50%
10 to 25%
<10%
<5%
0%
Flashing
(0.2 s ON / 0.2 s OFF)
Flashing
(0.5 s ON / 0.5 s OFF)
50km 100km
ECO
CLIMB
CITY
SPORT
30miles 62miles
15
DIST TRIP
DIST TOTAL
BAT LEVEL
DIST TRIP
DIST TOTAL
BAT LEVEL
DIST TRIP
DIST TOTAL
BAT LEVEL
%
6. Changing trip information
7. Changing background lighting
0.5 sec
0.5 sec
2 sec
RESETTING
TRIP DISTANCE
(- & i) key
DIST TRIP:
Distance travelled
Unit: 0.1 km
Measurement range: 0.0 to 999.9 km
(default setting)
BAT LEVEL:
Battery charge level
Unit: %
Measurement range: 0% to 99%
DIST TOTAL:
Cumulative distance
Unit: km
Measurement range: 0 to 9999 km
Daytime
(default)
100% illumination
Nighttime
50% illumination
Note:
The on and off at nighttime automatically switches the headlights on and off (if any).
16
NOT included in the delivery
Headlight and taillight
(if applicable)
Charging your smartphone
Technical data
Nominal voltage 6V
Output power: 3.0 W
Overheating warning
WARNING
Power supply for external
devices via USB connector. The USB connector
allows you to charge most
devices with a USB connector.
USB connector
Output: 5VDC 0.5A
Cap when not in use. Always close to
prevent the possible ingress of water.
Long and sharp gradients may cause heating of the motor.
Flashing of the "SPORT" mode indicates this.
If the engine really overheats, the system will switch itself off in
advance to protect the components.
2 sec
Power on/off
17
In the rare event of a system
malfunction, an error message will
appear on the display. If an error
message appears, turn the system
completely OFF and then ON. If the
error message still appears, contact
your local dealer for assistance.
Error codes
Error codes Error description Troubleshooting Solution
Error 00 Control unit communication
error
Remove the battery for ve minutes. Power on the system.
Replace control unit.
Check the
display contacts and
the display holder.
The display or
the display holder
need to be replaced.
Check the
display cable between
the control unit and the display.
Display holder
needs to be replaced.
Error 01 Control unit overheating. Let control unit cool. Replace control unit.
Error 04 Bike
lighting problem.
Check the
lighting system of the bike.
Error 05 Control unit
data error.
Remove the battery for ve minutes. Power on the system.
Replace control unit.
Error 11 Display
communication error.
Check display holder contacts
and cables.
Replace display or display
cable.
Error 21 Torque sensor electrical
problem
Check the
sensor contacts.
Replace sensor unit on
crank.
Replace crank.
Error 22 Torque sensor
mechanical problem
Check the
sensor contacts.
Replace crank.
Error 32 Overcurrent fault Check the
battery contacts, also in the
control unit.
Replace control unit.
Error 34 Overvoltage fault Check the
battery contacts, also in the
control unit.
Replace control unit.
Error 41 Motor
overheating fault
Let motor cool. Motor or motor cable
needs to be replaced.
Error 42 Motor sensor fault Motor or motor cable fault Motor or motor cable
needs to be replaced.
Contact
SRSUNTOUR Europe GmbH (Sales and Service)
Riedstrasse 31
83627 Warngau
Germany
Opening times: Monday – Friday 9 am – 5 pm
General phone: +49 8021 50793-0
E-Bike phone: +49 8021 50793-15
Spare parts phone: +49 8021 50793-11
Fax: +49 8021 50793-29
Email: service@srsuntour-cycling.com
hesc@srsuntour-cycling.com
SRSUNTOUR Düsseldorf GmbH (Sales)
Kieshecker Weg 153
40468 Düsseldorf
Germany
Phone: +49 2119 84366-22
Fax: +49 2119 84366-23
SR SUNTOUR
HESC User Manual
Published: 2014, 12 November
www.srsuntour-cycling.com
http://www.facebook.com/srsuntour
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