SRAM Quarq ShockWiz Standard User Manual

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User Manual

Table of Contents

Tools and Supplies .................................. 4

ShockWiz .................................................5

ShockWiz - Direct Mount ....................... 7

Battery ...................................................... 9

Mounting Boot Installation .................. 13

Front Suspension .................................. 14

Rear Suspension ...................................32

ShockWiz App Set Up ..........................42

Calibration Wizard ................................54

Ride Session ..........................................60

Removal ..................................................71

Maintenance ..........................................72

ShockWiz™ is not compatible with all air suspension forks and rear shocks. For more information, please visit www.shockwiz.com.

ShockWiz firmware must be updated after each app update. Use the ShockWiz app to update device firmware.

The ShockWiz app is available in iOS® and Android® formats.

For regulatory compliance, please visit www.shockwiz.com.

For recycling and environmental compliance information, please visit

www.sram.com.

Tools and Supplies

ShockWiz

c d



Mounting boot

Battery cover

LED status indicator

ShockWiz™ body

Air valve cap

Air inflation valve (L - 28°)

Air inflation valve (R - 17.5°)

Cable tie guide

Hose Assembly

⚠WARNING

Do not use a hose assembly with inverted forks. Use with a hose assembly on an inverted fork could cause a crash resulting in serious injury to the rider.



Hose coupler (90°)

Short hose

Hose coupler (0°)

Long hose

ShockWiz - Direct Mount



Mounting boot

Battery cover

LED status indicator

ShockWiz™ body

Air valve cap

Direct mount air valve coupler

Air inflation valve (L - 28°)

Cable tie guide

Direct Mount Hose Adapter

ShockWiz Air Valves

The ShockWiz™ air inflation valves are oriented at differing angles for various mounting orientations.

Choose the optimal air valve angle for your suspension. Test fit the position and orientation of ShockWiz before installation.

28°

17.5°

10°

0°

Battery

⚠WARNING

Do not use sharp or conductive objects to remove the battery.

Keep the battery out of reach of children.

Do not put the battery in your mouth. If ingested, seek medical attention immediately.

Do not disassemble, damage, or puncture the battery.

Consult the battery manufacturer for safe handling instructions.

Remove Battery Cover

Gently lift one battery cover tab outward, then the other, and remove the battery cover from the ShockWiz™ body.

NOTICE

Do not use metal tools to pry the battery cover tab. Metal tools may damage the cover.

Adjust Remove/Loosen

Install Battery

Insert a new CR2032 coin cell battery into the battery slot, terminal side in, positive side (+) out.

NOTICE

Do not remove the battery with conductive objects.

Positive Side Terminal Side

Install

Install Battery Cover

Install the battery cover onto the ShockWiz™ body. The cover is secure when the each tab snaps flat into place.

NOTICE

Ensure the battery cover o-ring seal is clean and in the groove around the ShockWiz body. Remove, clean, and reinstall the o-ring if it is contaminated.

To avoid permanent damage caused by moisture, verify the battery cover is securely attached before use.

Install

Mounting Boot Installation

Install the rubber mounting boot onto ShockWiz™ in the desired orientation.

The rubber mounting boot can be installed onto ShockWiz in multiple orientations. Choose the orientation that best fits your suspension. It may be necessary to adjust the boot depending on suspension mounting orientation.

NOTICE

Failure to install the included protective rubber mounting boot onto ShockWiz may cause damage to the fork and/or rear shock.

Adjust Install

Front Suspension

Conventional Single Crown Conventional Dual Crown

a c

 b c d

Crown Damper Air spring inflation valve Lower leg arch

 b c d e

Upper crown Damper Air spring inflation valve Lower crown Lower leg arch

Front Suspension

Inverted

 b c

Inverted fork designs vary. The air inflation

Upper Leg / Steerer Tube Assembly Damper Air spring inflation valve

valve may be on the drive or non-drive side. Refer to the suspension manufacturer for more information.

Attachment Locations

ShockWiz™ is not compatible with all air suspension forks.

For more information, please visit www.shockwiz.com.

NOTICE

Do not attach ShockWiz to any part of the fork that moves independent of the air valve. ShockWiz must not contact the fork upper tube or any part of the fork that moves during compression. The hose cannot move when the fork is compressed.

Crown Mount - Front Arch Crown Mount - Reverse Arch

Attachment Locations

Direct Mount - InvertedCrown Mount - Dual Crown

Remove Air Caps

Standard ShockWiz

Direct Mount ShockWiz

Remove the air valve cap(s).

Remove/Loosen

Remove Air Caps

Crown Mount

Direct Mount (Inverted)

Remove the positive air inflation valve cap from the fork.

To continue with Direct Mount installation, proceed to

Installation - Inverted.

Remove/Loosen

Crown Mount Location

Front and Reverse Arch

Front Arch Forks: Position ShockWiz™ on the back of the fork crown, opposite the arch, on the damper side.

Reverse Arch Forks: Position ShockWiz on the front of the fork crown, opposite the arch, on the damper side.

Orient the optimal ShockWiz air valve (A) toward the fork air valve (B) for use with the long hose.

Adjust

Crown Mount Location

Front Arch - Fat Bike

Position ShockWiz™ on the back of the fork crown, opposite the arch, on the air inflation valve side.

Orient the optimal ShockWiz air valve (A) toward the fork air valve (B) for use with the short hose.

Adjust

Crown Mount Location

Dual Crown

Position ShockWiz™ on the fork upper crown on either the damper or spring side.

ShockWiz can be attached to any location and in any orientation on the upper crown.

Orient the optimal ShockWiz air valve (A) toward the fork air valve (B) for use with the short hose.

Adjust

Hose Installation - Direct Mount

Standard ShockWiz: Proceed to ShockWiz Installation. Install the Direct Mount Hose Adapter (A) when Direct

Mount ShockWiz™ is used with a ShockWiz hose on conventional forks.

⚠WARNING

Use only Direct Mount ShockWiz without a hose on inverted forks. Use of Direct Mount ShockWiz with a hose on an inverted fork could cause a crash resulting in serious injury to the rider.

Thread one end of the adapter (A) into the ShockWiz Direct Mount coupler (B) and tighten hand tight.

Thread one hose coupler (C) onto the adapter and tighten both couplers hand tight. Loose connections

will cause air to leak.

NOTICE

Do not use tools to tighten the hose coupler. Use of tools can damage the coupler and air valve.

Install Torque

ShockWiz Installation

Insert cable ties through the cable tie guide holes in the ShockWiz™ body.

Install

ShockWiz Installation

Affix ShockWiz™ tightly to the fork crown with the cable ties. The device should not move.

Cut the excess ends of the cable ties.

Follow the same process for ShockWiz mounted to the front or back of the fork crown.

Direct Mount: Hose installed (not pictured). Proceed to

Hose Installation - Fork.

Install

Hose Installation - ShockWiz

Thread one end of the hose assembly onto the ShockWiz™ air valve and tighten the hose coupler hand tight.

Loose hose connections will cause air to leak.

Install the short hose assembly (90° coupler x2) on Fat Bike and Dual Crown suspension forks.

*Compatible with short and long hose assemblies. Use the appropriate hose length with your fork.

NOTICE

Do not use tools to tighten the hose coupler. Use of tools can damage the coupler and air valve.

Install Torque

Hose Installation - Fork

Thread the other hose coupler onto the fork air valve and tighten the hose coupler hand tight.

Loose hose connections will cause air to leak.

NOTICE

Do not use tools to tighten the hose coupler. Use of tools can damage the coupler and air valve.

Do not sharply bend or kink the ShockWiz™ hose. Sharp bends or kinks will damage the hose.

Install Torque

Check Clearance

⚠WARNING

ShockWiz™ must not contact the fork lower leg arch, fork upper tubes, bicycle frame, tire, components, or the rider during use. Contact while riding can cause ShockWiz to disconnect from the fork and could cause a crash resulting in serious injury to the rider.

1 3

2 4

Turn the handlebars to the left and right to confirm ShockWiz and the hose assembly do not contact the frame at any point during the full range of turning motion.

If ShockWiz or the hose assembly contacts the frame, adjust as needed.

Adjust

Measure

Check Clearance

Single Crown Forks: Compress the fork to full bottom out and confirm ShockWiz™ does not contact the tire or fork lower leg.

If ShockWiz or the hose assembly contacts the frame, tire, or lower leg adjust as needed.

Adjust

Measure

Installation - Inverted Fork

⚠WARNING

Use only Direct Mount ShockWiz™ without a hose on inverted forks. Use of Direct Mount ShockWiz with a hose on an inverted fork could cause a crash resulting in serious injury to the rider.

1 2

Thread the Direct Mount ShockWiz coupler onto the fork air valve and tighten it hand tight.

Loose connections will cause air to leak.

NOTICE

Do not use tools to tighten the hose coupler. Use of tools can damage the coupler and air valve.

Install Torque

Check Clearance

Rotate and orient ShockWiz™ parallel with the wheel. Confirm the coupler is tight and does not rotate during use.

⚠WARNING

ShockWiz must not contact any part of the wheel. Contact while riding can cause ShockWiz to disconnect from the fork and could cause a crash resulting in serious injury to the rider.

Adjust Measure

Rear Suspension

Standard Reservoir

 b c

Air spring inflation valve Air Can Shock damper body

 b c d

Air spring inflation valve Reservoir Air Can Shock damper body

Attachment Locations

ShockWiz™ is not compatible with all air sprung rear shocks. For more information, please visit

www.shockwiz.com.

Attach ShockWiz to the rear shock air can nearest to the fixed air inflation valve.

NOTICE

Do not attach ShockWiz to any part of the shock that moves independent of the air valve. ShockWiz must not contact the shock body or any part of the shock that moves during compression. The hose cannot move when the shock is compressed.

Reservoir on

No Reservoir

Air Can

Reservoir on

Damper Body

Remove Air Caps

Standard ShockWiz

Direct Mount ShockWiz

Remove the air valve cap(s).

Remove/Loosen

Remove Air Cap

1 1

Remove the positive air spring inflation valve cap from the rear shock.

NOTICE

Reservoir Rear Shocks: Do not remove the air valve cap from the shock reservoir. ShockWiz™ does not connect to the shock reservoir air valve.

Remove/Loosen

Attachment Location

Position ShockWiz™ on the rear shock air can close enough to the rear shock air inflation valve to connect the hose.

Orient the curved side (A) of the rubber mounting boot against the air can.

Orient the optimal ShockWiz air inflation valve (B) toward the shock air inflation valve (C).

Adjust

Hose Installation - Direct Mount

Standard ShockWiz: Proceed to ShockWiz Installation. Install the Direct Mount Hose Adapter when Direct

Mount ShockWiz™ is used with a ShockWiz hose.

Thread one end of the adapter (A) into the Direct Mount coupler (B) and tighten hand tight.

Thread the hose coupler (C) onto the adapter and tighten both couplers hand tight.

Loose connections will cause air to leak.

NOTICE

Do not use tools to tighten the hose coupler. Use of tools can damage the coupler and air valve.

Install Torque

ShockWiz Installation

Insert plastic cable ties through the guide holes on the curved side of the rubber mounting boot and affix ShockWiz™ tightly to the rear shock air can.

Cut the excess ends of the cable ties. Direct Mount: Hose installed (not pictured). Proceed to

Hose Installation - Shock.

Install

Hose Installation - ShockWiz

Thread one end of the short hose assembly onto the ShockWiz™ air valve. Tighten the hose coupler hand tight.

Loose hose connections will cause air to leak.

NOTICE

Do not use tools to tighten the hose couplers. Use of tools can damage the coupler and air valve.

Install Torque

Hose Installation - Shock

Thread the other end of the hose assembly onto the rear shock air inflation valve. Tighten the hose coupler hand tight.

Loose hose connections will cause air to leak.

NOTICE

Do not use tools to tighten the hose coupler. Use of tools can damage the coupler and air valve.

Do not sharply bend or kink the ShockWiz™ hose. Sharp bends or kinks will damage the hose.

Install Torque

Check Clearance

⚠WARNING

ShockWiz™ must not contact the shock damper body, shock reservoir, bicycle frame, tire, components, or the rider during use. Contact while riding can cause ShockWiz to disconnect from the shock and could cause a crash resulting in serious injury to the rider.

Fully compress the shock, rotate the crank backward, and confirm ShockWiz does not contact the frame, crank arm, components, or the rider.

If ShockWiz, or the hose assembly make contact, adjust as needed before use.

Adjust

Measure

ShockWiz App Set Up

ShockWiz™ must be on to connect to the app. ShockWiz is motion-activated. Bounce the wheel to

turn ShockWiz on. A flashing LED on one side of the device will indicate

ShockWiz is on.

ShockWiz will turn off automatically when idle for 10 minutes.

Connect to App

Open the ShockWiz™ App.

Connect to App

From the Home screen, select Connect.

Bluetooth® must be activated on your smartphone or tablet.

Adjust

Connect to App

Select your ShockWiz™. For first time use the device name will appear as:

ShockWiz_Serial Number.

The serial number is printed on the ShockWiz device.

Adjust

Connect to App

When ShockWiz™ is connected with the app, the Home screen will display information from the device.

Air Pressure and Shock Travel readings may fluctuate slightly when the bike is idle. This is normal.

Adjust

Rename Device

To rename the device, select the connected ShockWiz™ device in green.

Adjust

Rename Device

Select Rename.

Adjust

Rename Device

Select the device name to activate the entry bar. Enter the new device name. Select OK to save.

Adjust

Rename Device

Select Close to exit.

Adjust

Rename Device

The new ShockWiz™ name will be visible in the Home screen in green.

To rename the device again follow the same procedures.

Pressure Unit and Altitude

Select Air Pressure.

Adjust

Select Unit and Altitude

Select Pressure Units. Select Reference Altitude, then select Done.

Select Info for Altitude range details.

Adjust

Calibration Wizard

ShockWiz™ must be calibrated with the suspension fork or rear shock before use. The Calibration Wizard will guide you through the Calibration process.

ShockWiz must be installed onto the suspension fork or rear shock during calibration.

In the Settings screen, select Calibration Wizard.

Adjust

Calibration Wizard

Select Begin and complete the Calibration process. Repeat the entire process if a second ShockWiz™

is installed.

Adjust

Calibration Wizard

When complete, take a screenshot of your Compression Ratio and Baseline Air Pressure for future reference.

Shock Travel displayed should read 0%. If Shock Travel displayed exceeds ±3%, an error

was made during calibration. The Mark Baseline Air Pressure process must be repeated. Go to Settings and repeat the Mark Baseline Air Pressure procedure.

Shock Travel readings may fluctuate slightly when the bike is idle. This is normal.

Select Tuning Style

ShockWiz™ offers four Tuning Styles that allow you to customize the ride and feel of your bike.

Select Tuning Style. Balanced is the default setting.

Adjust

Select Tuning Style

Select your preferred Tuning Style.

This can be changed at any time and will not erase ride data.

Select Info for Tuning Style details.

Adjust

Select Tuning Style

The selected Tuning Style will be displayed on the Home screen.

ShockWiz™ is now ready to analyze your suspenion.

Ride Session

ShockWiz™ records your suspension's performance during the ride Session. ShockWiz wirelessly transfers data to the ShockWiz App when your connected smartphone or tablet is in close proximity to the ShockWiz device.

ShockWiz must be 'on' for data to transfer to the app. Bounce the front wheel to turn ShockWiz on, and Connect to the app, if idle for more than 10 minutes.

When a ride Session is complete, you will review performance in the app and make adjustments to the suspension as recommended.

ShockWiz does not have to be connected to the ShockWiz app while riding. All data collection and analysis is performed within the ShockWiz device and uploads to the app when connected. Results can be viewed in the app at any time. ShockWiz saves ride data until a new Session is started.

IMPORTANT

While tuning with ShockWiz, any time a damping adjustment is made to your suspension, you must select Start New Session to clear all existing ride data.

Any time air spring pressure is changed, you must reset Baseline Air Pressure in the Settings screen.

Any time Air Spring Ramp is changed, you must remeasure the Compression Ratio in the Calibration Wizard.

Refer to the suspension manufacturer for adjustments available on your suspension.

Riding with ShockWiz

ShockWiz™ must record particular suspension movements during a ride Session.

ShockWiz converts measured suspension pressure into

Shock Travel percentage by using the Compression Ration and Baseline Air Pressure established during

the Calibration procedure.

By monitoring suspension movement, ShockWiz builds a set of Detections to analyze performance. When the number of Detections are sufficient, ShockWiz can determine which suspension Settings should be adjusted to improve performance.

For effective results, follow these ride Session recommendations:

1. Ride a variety of terrain including the following:

• Rocky, rolling, and flat terrain

• Climbing and descending

• Jumps and drops

• Sucessive small, medium, and large bumps

• Low and high speed bumps

2. Do not make air pressure or damper changes to the suspension during the ride Session.

If changes to air pressure and/or damper settings are made, a new Session must be started prior to further riding.

When Start New Session is selected, ShockWiz resets the Detections recorded in the prior Session.

3. Do not lock the suspension out, and do not adjust threshold, or pedal platform, during the Session.

Start New Session

It's time to start a new Session and go for a ride! Select Start New Session and go for a ride so

ShockWiz™ can collect data to analyze.

Selecting Start New Session resets the ShockWiz data set and clears Suggestions and Detections.

Adjust

Shock Tuning Score

When the ride Session is over, open the app and check your Shock Tuning Score and Confidence.

If you are using more than one ShockWiz™, you must connect the app to each separately.

Shock Tuning Score

Shock Tuning Score is a value placed on your current suspension performance during the ride Session.

To improve the Shock Tuning Score, select Detections to review suspension behaviors, and Suggestions to review recommended suspension adjustments to improve negative suspension behavoirs.

Adjust

Confidence

Confidence indicates the percentage of sufficient data collected that ShockWiz™ needs to provide an effective Shock Tuning Score and tuning Suggestions. Suspension tuning adjustments are not recommended unless Confidence reads greater than 50%.

If Confidence reads less than 50%, refer to What To Ride Next.

What To Ride Next

To increase Confidence percentage, ride the suggested terrain in What To Ride Next so ShockWiz™ can collect the additional ride Detections required.

Suggestions

Review Suggestions when the Confidence score exceeds 50%.

Adjustments are not recommended if a green bar is visible at OK. Adjustments are recommended if a yellow (small change) or red (large change) bar is visible.

If 'Not enough data' is indicated, ShockWiz™ was unable to collect enough data during the Session to make a Suggestion.

Select any Suggestion for more information.

Adjust

Suggestions

Make each suggested adjustment, as is available, to your suspension in the order listed in Suggestions.

Move on to the next adjustment when the previous Suggestion indicates 'OK' after each ride Session.

If Air Spring Ramp is adjusted, you must complete the Calibration process again.

If Air Spring Ramp is not adjusted, Baseline Air Pressure can be adjusted individually.

Adjust Rebound damping next, followed by High Speed Compression and Low Speed Compression.

Repeat the entire process for each suspension component until you are satisfied with the Shock

Tuning Score and ride quality.

IMPORTANT

While tuning with ShockWiz™, any time an adjustment is made to the suspension component, you must start a new Session within the app before riding and collecting new data.

Reference the unique notice found at the top of each Suggestion's information page for instruction on what to do after adjustments to that setting are made.

Go to www.shockwiz.com for more tuning information.

Detections

To further review how Suggestions have been determined, go to Detections to review a rating of undersirable suspension characteristics.

When sufficient data is collected, a Suggestion, or suspension adjustment, is made to improve that negative performance behavior.

If ShockWiz™ did not collect enough data during a Session for a particular Detection, 'Not enough data' will be reported. More ride data is needed for that particular Detection.

Select any Detection for more information. Refer to What To Ride Next as an indicator of why a

Detection may read 'Not enough data'.

Adjust

Statisitcs

Statistics displays additional ride metrics captured during the ride Session.

Select any Statistic for additional information.

Adjust

Removal

A A

(A) Unthread the hose coupler from the fork or shock air valve.

The hose coupler must be removed from the fork or shock first to avoid suspension air pressure loss.

Cut the cable ties and remove ShockWiz from the fork or shock.

Install the fork or rear shock air cap.

(B) Unthread the air valve coupler from the fork.

Install the fork air cap.

Remove/Loosen

Maintenance

Clean ShockWiz™ after use.

Remove the rubber mounting boot and use a damp cloth to wipe off dirt and debris.

NOTICE

Do not use a pressure washer to clean.

Do not use acidic or grease dissolving agents. Chemical cleaners and solvents can cause permanent damage to the electronics.

iOS® is a registered trademark of Cisco Technology, Inc.

Android® is a registered trademark of Google Inc.

The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such Marks by SRAM® is under license. Other trademarks and trade names are those of their respective owners.

www.sram.com

SRAM Quarq ShockWiz Standard User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual