Square Girl Scouts User Manual

Troops, if you have questions, call 1-855-700-6000

What is Square?

The Square mobile card reader (Square) is a service that allows your troop/IRG to accept credit cards from a smartphone or
tablet. The service Square provides is user friendly and will allow Girl Scouts to accept mobile payments.

What are the user requirements for Square?

 Troop must have a council-approved troop bank account (IRGs—please contact PPD)
 Troop and adult Girl Scouts must be in good financial standing with GSSWT
 Compatible mobile phone or tablet device
 Completed and signed Square Credit Card Reader Agreement on file with GSSWT

What devices are compatible with Square?

Square reader is compatible with iPhone, iPad, and most Android devices.

What card brands and card types is Square able to accept?

Square accepts Visa, MasterCard, American Express, and Discover.

Are troops required to use Square?

No. Utilizing Square is optional. Troops considering the use of a card reader must decide if it will be beneficial to the girls’ goals,
or whether the fees will present a hardship. Fees are entirely the responsibility of the troop, and no additional cost may be
passed on to the customer. In general – organizations that accept credit cards see an increase in sales; the increase in sales
could offset processing fees. If your troop does not want to incur any processing fees by using Square they can still use the
Digital Cookie Mobile App (GSUSA) to process any mobile transactions. If your troop elects to use Square, any data charges
incurred will not be the responsibility of GSSWT.

Where can a troop receive a free Square?

Troops may visit http://squ.re/gsswtx

Will GSSWT pay for an upgraded Chip Reader?

No. If your troop would like to use the Square Contactless and Chip Reader they may do so, but the troop must assume the $49
fee for the upgraded chip reader. To order, access your troops Square Dashboard and on the left hand tree view scroll to the
bottom and select “Order a Reader.” The prompt screen will then give the TCM an option to either order a Square or purchase
the Square Contactless and Chip Reader. IRGs will not be able to upgrade.

What if my troop needs an additional Square?

If your troop requests additional readers, your TCM can order them directly from the Square Dashboard. There are no fees
associated for ordering additional Squares. However, GSSWT encourages your troop to order conservatively as to avoid any
future charges for equipment. Squares will be shipped to the Troop Cookie Manager and arrive within 7-10 days after the order
is placed. Follow the directions below to obtain additional Squares. IRGs will not be able to order additional readers.

1. Sign in to Account & Settings in your online Square Dashboard and click “Card Reader” in the lower-left corner

2. Add your shipping address > click “Send me a free reader.”

If you have questions, please call 1-855-700-6000

What fees should be anticipated using
Square?

Upon signup, troops are automatically enrolled in standard
pricing. Every card is accepted at the same rate, and fees are
taken out of the total amount of each transaction. Your
Square account must be linked only to your council-approved
troop bank account – NOT a personal bank account.

 2.75% for swiped card transactions
 3.5% + 15 cents for manually entered transactions

(keying in the credit card number)

 The standard processing fee of 2.75% goes into effect

after your first $1000 of cookie sales have been met.*

For details about Square’s processing fees,
visit squareup.com/pricing. *Free processing is only available
to first time Square users.

DO NOT manually key in

transactions – higher

percentage of 3.5% and

15 cents is charged.

What is fee free processing?

Any NEW to square troop will receive reimbursements on processing fees up to $1,000 in cookie sales over the next 365 days.
After each payment, Square will automatically credit your Square balance for the transaction fee until the $1,000 in free
processing fees has been met. TCM’s will receive deposit notification emails from Square that will include a running balance of
your remaining free processing.

What happens after a troop processes $1,000 worth of cookie sales?

Your troop will be automatically charged the usual per-transaction fee going forward.

Can troops apply a surcharge to Square sales?

NO. GSSWT absolutely prohibits troops to impose a surcharge, processing fee or sales tax to customers!

How do troops process declined credit card transactions?

Politely ask the customer if they have another form of payment they would like to use. Advise them that Square is not accepting
their card at the moment.

Are troops able to process a refund to a customer?

No. It is important to ask the customer to verify the sales transaction amount BEFORE the transaction is complete. Once a
Square transaction is complete is cannot be voided or cancelled.

Does Square store customer card information?

No. Card information is encrypted at the moment of swipe. Square never stores data on your device after a payment has been
processed.

What are device codes?

Parents and Girl Scouts can log in to the Square app using device codes without having to enter an email address or password.
Codes cannot be used to access your online Square Dashboard or account settings. Your TCM can create and manage devices
anytime from their dashboard. IRGs will be provided with a device code when receiving a reader from the Product Program
dept.