Spytec Zetta ZN62 User Manual

Zetta ZN62 WiFi Intelligent
Security Camera-SpyTec User
Manual

Last Modified on 06/09/201 6 4:02 pm EDT

SPYTEC ZETTA ZN62

WI-FI INTELLIGENT SECURITY
CAMERA USER GUIDE

Thank you for choosing the SpyT ec Zetta ZN62 Wi-Fi Intelligent Security Camera. T he pocket-size
video camera streams a live video view to one or more mobile devices.

Using the Android or iOS control app on your mobile device, you can remotely record high-definition
(720p) video and take photos that are all saved to the camera’s memory card. Content can then be
wirelessly downloaded to your mobile device or transferred to your computer by USB cable. The
camera weighs only 4.1 ounces and is easily hidden. The ZN62 can be time-programmed and
automatically triggered by motion or voice. A trigger can initiate an instant alert on your smartphone.
You can control the camera from within the same local area network or over the Internet. T he
camera’s microSD slot accommodates up to a 200GB microSD card. With loop recording, it never runs
out of memory. The ZN62 records for up to 8 hours from its internal battery or indefinitely connected
to power.

What’s in The Box

ZN62 Wi-Fi camcorder 5V DC adapter

USB cable Manual

Requirements

A microSD card with up to 200GB of memory

For smartphone or tablet control: Android 4.2.2 or later, iOS 8.3 or later version For local viewing and
control, a Wi-Fi network

For remote viewing and control, Internet access

For directly storing videos and photos on a computer: Windows or Macintosh with USB port, media
player software

Getting Started

The ZN62 must be first set up using its mobile app on your Android or iOS device through a Wi-Fi
network. The camera will not operate until setup is complete.

Charging the Battery

The fastest way to charge the ZN62 is by plugging the AC adapter into a wall outlet or power strip
while the other end of the cable is connected to the USB port on

the camera. If this is the product’s first use or the battery hasn’t been refreshed in several months,
figure on a charging time of 4 hours (when not recording) or until the orange LED turns off. When you
remove the camera from the USB power cable, the LED will shut off. Charging the camera from a
computer’s USB port will take longer. Recharging the camera regularly shouldn’t take more than a
few hours depending on how much the battery has been depleted.

Insert a Memory Card

Insert a microSD memory card with a capacity of 32GB or less so you don’t have to go through
additional reformatting steps. The camera supports cards with up to 200GB, but additional
formatting is required. See “64 - 200GB microSD card Support” on pg. 18 for instructions.

App and Camera Setup

Install the “Attez” app.

Download the Attez ZN62 Wi-Fi cam app from the Google Play Store or the Apple App Store into
your Android- or iOS-based mobile device.

Power on the ZN62. When using the ZN62 for the first time, hold the power button until the green
LED turns on followed by the orange LED. T he ZN62 is now in AP (Access Point) mode.

On your mobile device, go to Settings -> Wi-Fi and enable Wi-Fi to connect to Attez_xxxxxx. Then,

launch the Attez app by tapping the Attez icon on your mobile device.

Once the Attez app is opened, touch “Add new cam,” then OK.T he ZN62 cam ID will be retrieved
automatically. You can assign a cam name to the ZN62 such as “Living Room” or “Front Door” or
“Mikecam.”

If you want to connect through the Internet now, continue to the next section, Router Mode.
Otherwise, touch OK.

Router Mode

Configure the ZN62 to connect to your wireless router. That way you’ll be able to access the ZN62
through the Internet anytime and anywhere.

Touch “Click to select the router”.

Select your router from the list of available Wi-Fi networks in the area. Fill in the Wi-Fi password, then
click OK.

The ZN62 will reset itself automatically and connect to the router after it reboots. If a wrong
password is entered, or the camera failed to connect to the router for a long time, or if you want to
change to another router, reset ZN62 to AP mode. To do this while the ZN62 is powered on, press
and hold the recessed Mode key on the bottom of the ZN62 by inserting an unfurled paper clip or a
needle until the orange status LED turns on. Delete the cam from the app and reinstall the camera.

Handling and Formatting the Memory Card

Because a MicroSD card (not included) is fragile and about one-quarter the size of an SD card, it’s easy

to damage or lose. Keep your eye on the card as you insert the edge with the eight gold contacts
pointed up into the slot while the camera’s bottom indicia plate rests on a flat surface. Push the card in
until it snaps into place. To remove the card, press it in with your finger nail, being careful to block the
card from becoming airborne as it’s ejected by the slot’s spring mechanism.

The easiest type of memory card to use with the ZN62 contains a capacity of 32GB or less, while
cards with more memory must be properly formatted to be recognized by the camera. See “64 ­200GB microSD Card Support” on pg. 18 for formatting instructions.

What’s on the Camera

Terminology

AP mode

The ZN62 acts as an access point (also referred to as a hot spot) in which a smartphone wirelessly
connects directly to the camera when you choose Attez from the phone’s list of available Wi-Fi
networks. Live View and camera control is enabled from the mobile device. In this mode, Internet
access is disabled.

Router mode

The ZN62 connects to a router. The user can access the camera anytime and anywhere through the
Internet.

Import cam

You can invite another user to connect to the ZN62 by providing the Cam ID, user- name and
password to the user.

LED Indicators

There are two multi-colored light emitting diodes on the camera. The one next to the USB port is
called the Charging LED. The one next to the power button is referred to as the Status LED. Here’s
what their colors mean:

Power On: Press and hold the power button until the green LED lights up. Power Off: Press and hold
the power button until the LED shuts off.

Connecting to a computer: Make sure that the ZN62 is powered off before connecting it to your PC’s
USB port. An orange LED will light up next to the camera’s USB port and the green LED will light up
next to the camera’s power button. A directory will appear on your computer screen listing the video
and picture files on the camera’s removable disk.

Operating in AP mode: If the Orange LED is lit, the camera is waiting for the smartphone connection.
If the green LED is flashing, the camera has successfully connected to the smartphone.

Operating in router mode: If the camera is successfully connected to the router, a green LED will be
flashing. If the camera’s Live View is being accessed from a mobile device, an orange LED will be
flashing.

Note: the orange LED will continue to flash when the view is being recorded. (The only indication that
a recording is underway will be on the mobile screen itself since the red record button will be flashing.)
When you exit the Live View, the LED on the camera will flash green.

Low battery: the red LED will flash.

No memory card, full card, damaged card or other failure: the red LED will glow steadily.

Operating the Camera

The Attez app on your phone or tablet affords great flexibility as you choose the Live View on one of
up to four ZN62 cameras you’ve named.

Select Your Camera

Touch the Live View tab followed by the name of the camera you’ve installed. If you’re commanding
several cameras each positioned at a different vantage point, pick one at a time to view and control.
Though you can see only one Live View at a time on a mobile screen, you can switch between
cameras to start or stop video recordings or take photographs. Alternatively, you can use several

mobile devices at once.

Note: Though triggered from your mobile device, video recordings and still images are saved to the
microSD card inside each camera. Subsequently, you can use the Download tab in the app to copy
files wirelessly to your mobile device. Or you can use the USB cable to transfer files from the camera
to a computer.

Live View Controls

You’ll see exactly what the camera is seeing from your smartphone or tablet. Unlike the picture shown
here with the Live View in portrait mode, the view better fills your screen if you turn your mobile
device sideways to landscape mode.

Touch the red Record button to start a video recording. The Record icon will flash to indicate a
recording is in progress. T ouch it again to stop a recording. The Record icon will return to a non­flashing state. Touch the camera icon to take a still picture at any time—even during a video recording.
You’ll see the icon respond and hear the sound of a shutter closing. Videos and photographs are

saved to the memory card in the camera. If the camera has been placed upside down, touch the
Vertical Flip icon on the right.

Note: The date and elapsed time are superimposed on video recordings. You cannot disable this
feature or adjust the format.

The Live View will also provide the status of remaining battery power such as Battery: 96%. If the
camera is plugged into power, it will say Charging.

Downloading Files Wirelessly

Touching the Download tab reveals a list of video and image files in each camera. When you touch the
empty box to the right of a file, a check mark appears. You can then copy the file to your mobile device.
A time-elapsed slider will appear on your mobile screen revealing the progress of the download. Keep
in mind that a video file will take longer to transfer than a photograph.

Note: Since downloaded files are copied, you may want to delete the original files from the memory
card to free up memory. Use the delete function under the delete tab. You can also delete the files
from your computer with the camera attached

via the USB cable. Keep in mind that with Loopback Recording, you don’t have to manually delete files.
The oldest files will be automatically overwritten once card capacity is reached. Loopback recording is
also referred to as loop or circular recording. Loopback recording cannot be disabled.

Setting Timed Recordings

You can use the Attez app to program blocks of time in which the ZN62 will automatically record
video. You can additionally set a voice or motion trigger so that the timed interval will record only if
triggered.

Touch the gear icon to the right of the camera you want to program. From the list of settings, choose
the Record gear icon. A screen will appear showing rows of start and end times. Choose a row by
touching an On/Off square on the right. When it turns green, touch the start time. You adjust the
hour and seconds by tapping the + and - handles. Click OK, then adjust the end time. Click OK. You
can program the camera to record video just once or during the same block of time every day. The
Always Record button indicated by three arrows in a circle stays gray when you want a single
recording. But if you want to set the camera to record daily during the same time period, touch the
Always Record icon so that it turns green.

Programmed recordings can be set purely by time period. Or you can add one or two triggers so that
the camera only records during those times when the mic picks up a voice or the lens detects motion.
To add a mic trigger, touch the black icon so that it turns green. To add a motion trigger, touch the
black running man icon so that it turns green. Once you’ve finished with your selections, click the OK
button. A “Modified Successfully” message will appear.

To turn off a previously-made selection, touch the green On/Off box to the right of the Start
time/End time row. The box will gray out and the interval will be deleted.

Note: You are limited to four programmed timed intervals per camera.

Setting Notifications

Whether the app’s Live View from the camera is running or you’ve programmed the camera to record
video at set intervals with one or more triggers, you can have the camera send you instant
notifications when triggered. From the Setting menu, choose Push notification. Then choose the
Motion trigger or Voice trigger or both.

Green means the selection is active. Click OK and a “Modified successfully” message will appear.

With the camera’s push notifications active, you’ll hear the sound of a ringing doorbell when motion is

detected by the camera’s lens or voices are picked by the camera’s microphone. Upon hearing the
doorbell, you may want to look at the Live View to see what all the commotion is about.

Note: You cannot substitute another type of notification for the doorbell sound effect. If you find
push notifications annoying and less than helpful, use the Attez app to disable one or both notification
triggers.

Live View Setting

You can change the camera’s default Live View resolution from high-definition (1280 x 720) to VGA
(640 x 480) or QVGA (320 x 240). The resolution recorded to the microSD card stays high-def, but
the live video streaming to your mobile screen will be more fluid especially in a high-usage Wi-Fi
environment.

Indoor Lighting Setting

You can also adjust the frequency of the indoor lighting condition based on the country in which you
live. For North America, set it to 60 Hz. For much of Asia and Europe, you’ll want to set it to 50 Hz.

Playing Videos and Photos on a Computer

Make sure you’ve turned off the power on the ZN62 before plugging the camera into your computer
with the included USB cable. Upon connecting to the PC, the Power LED will glow orange and the
Status LED green. When the external disk directory appears, you can copy videos and images to your
computer, play them directly from the camera or delete them from the camera’s memory card. You’ll
need to open

files with your own media player such as the VLC Media Player or Real Player. Photos can be viewed
with such programs as Windows Photo Viewer. Media playing software is not included with the
camera.

Import cam

You can invite others to connect to your ZN62. You need to provide them with the Cam ID and your
user name and password for them to access the ZN62 on their own mobile devices.

1. Another user needs to install the Attez app on his or her smartphone.

2. Upon launching the app, the user should touch “Import cam,” then fill in the fields.

3. If the ZN62 is in AP mode, the user needs to enable Wi-Fi to connect to Attez_ xxxxxx.

4. If the ZN62 is connected to the router, the user’s smartphone needs to be able to connect to

the Internet.

Features

Loopback Recording

The camera automatically overwrites the oldest recordings once the memory card is full. Loopback
recording is also referred to as loop or circular recording. Since most surveillance video is non­eventful, the feature makes it easier for you to use the camera routinely. Keep in mind that the

feature cannot be disabled. For videos and photographs you want to save indefinitely, make sure to
wirelessly download them to your mobile device or transfer them to your computer using the USB
cable. Alternatively, swap out memory cards you want to archive before they fill up completely.

Scheduled Recording

Set the time to automatically start/stop recordings on a 24-hour cycle. Each recording interval can be
programmed for one-time or daily use. The app accommodates up to four blocks of time per camera.

Motion Trigger

Start recording when the ZN62 detects motion.

Voice Trigger

Start recording when the ZN62 detects voices.

Push Notification

Send an alert to your smartphone instantly whenever the ZN62 is triggered. T he alert is a sound
effect of a ringing doorbell.

Vertical Flip

Flip the recording when the ZN62 is placed upside-down. T his might be necessary, for example, to
accommodate the power cord if the camera is flipped to fit a tight hiding place. Vertical Flip can be
controlled from the Live View on your mobile device. By using the Vertical Flip command for an
upside-down camera, the Live View and saved recordings will appear right-side up.

Photo-taking

You can take a snapshot in Live View from your mobile device whether or not a video recording is in

progress. Still images sport 1280 by 720 pixels and are saved as JPEG files.

Note: As with video recordings, photo images are saved to the memory card in the camera.
Subsequently, they can be wirelessly downloaded to your mobile device or transferred by USB cable
to your computer.

Gaplessly Split Video

Video recordings are automatically split into separate files every 3 minutes. When consecutive files
are played, there is no gap between where one leaves off and the other begins. The feature cannot
be disabled, and the time interval cannot be changed.

Flexible Connection

You can choose between AP (access point) mode and Router mode depending on whether the
camera and mobile screen are typically used locally within the same local area network or over the
Internet.

Simultaneous Operation

The ZN62 can operate while charging. T his means that you can start using the camera out of the box.
Also, the camera’s unattended operating time is not

constrained by battery-charge longevity. You can check that the camera is plugged into power from
the Live View on your mobile device because it will say “Charging” as opposed to indicating a
percentage of remaining battery power.

Frequently Asked Questions (FAQs)

Can I start and stop video recordings and take
photos directly from the camera?

No. The ZN62 is designed to be operated wirelessly from the Attez app on your phone or tablet.

What’s the maximum range between my mobile
screen and the camera?

In an open area, the local operation range is about 492 feet (150 meters). Obstacles will shorten the
range. Since you can also operate the camera over the Internet with Wi-Fi available at both ends, the

range can be global.

Can I use a browser on my desktop computer to see
the camera’s Live View and control recording?

No.

What should you do if the ZN62 does not respond?

Press and hold the Power and Reset buttons (on the bottom of the ZN62) at the same time for about
4 seconds and the camera will reboot. To access the recessed Reset button, use a thin but firm tool
like a needle or an unfurled paperclip.

Why can’t my mobile device connect to the ZN62?

Troubleshoot by trying the following: T urn off the ZN62, then turn it on. Reboot the camera. (See
“What should you do if the ZN62 does not respond?” above.)

If the ZN62’s LED is glowing orange, your smartphone has not enabled Wi-Fi to connect to your ZN62
or the smartphone has connected to another Wi-Fi device. For instance, your smartphone may now
be connected to a router instead of Attez cam. Try switching to the Attez cam listing in your device’s
Wi-Fi settings.

If the ZN62’s LED is glowing green, your router is not active or the router password stored on the
camera is wrong. T ry rebooting your router or restoring the ZN62 to its factory default. See “How do
I reset the camera to the factory defaults?” below.

When inputting characters, do not use special characters such as “#\” in the router SSID name and
password. Choose WPA or WPA2 for the encryption. Be aware that when inputting a password,
some Android smartphones will automatically add a space before the characters.

If the ZN62’s LED is flashing green, the router is not connecting to the Internet. Check the Internet
connection. Alternatively, the network speed is too slow. The upload speed should be at least 10
Mbps. If the router blocks video streaming, use another router. If the 3G/4G/Wi-Fi speed is too slow,
change the resolution in Live View setting to QVGA. If the network is busy at that moment, try again
later.

If the ZN62’s LED is flashing red, the battery level is low. Charge the camera or keep it plugged into
power.

If there’s an error in the app, restart your smartphone before running the app again.

How do I reset the camera to the factory defaults?

While the ZN62 is powered on, press and hold the Mode key (on the bottom of the camera) until the
orange status LED glows. Delete the cam from the app and install the camera again.

Can the Live View from the ZN62 be seen by more
than one smartphone or tablet?

Up to eight devices can be deployed, but the video may not be smooth. T he camera is best operated
if no more than about three devices are connected. They can be a mix of Android and iOS devices.

How many cameras can be managed from the app?

You can list up to eight cameras in the app, but for the best performance you’re best to jockey no
more than three cameras from an app.

What are the camera’s file formats?

The video format is MP4. The image format is JPG.

Why is there no recording on the ZN62?

The ZN62 is not turned on or there is no microSD card. If there is a card inserted, it may be damaged.
Try using a different microSD card.

Why is the status LED always red?

Either there is no microSD card inserted or the card is full or damaged. T ry using another microSD
card. Alternatively, the camera is defective or the battery is dead.

Why does the ZN62 change to AP mode
automatically?

The ZN62 will return to AP mode automatically if it cannot connect to the router after some time.

Why isn’t the video streaming smoothly?

Maybe the network speed is too slow or other users are taxing capacity. The upload speed should be

at least 10Mbp. A workaround is to reduce the Live View streaming resolution. You can change the
camera’s default Live View resolution from high- definition (1280 x 720) to VGA (640 x 480) or QVGA
(320 x 240). The resolution recorded to the microSD card stays high-def, but the lower-quality live
video streaming to your mobile screen will be more fluid.

How do I play recorded videos and photos on my PC?

Use a media player such as VLC or Real Player. Photos can be viewed with such programs as Windows
Photo Viewer. Media playing software is not included with the camera.

Why can’t I delete the camera from my iPhone or
iPad?

The ZN62 can only be deleted when both camera and the smartphone are connecting to the
Internet.

Why can’t my computer see the video and photo files
on the memory card in the camera?

Make sure the ZN62 is turned off before connecting it to the USB port on your computer.

Additional Tips

1. If you are unable to connect to the ZN62, reboot the ZN62 and the router and close the Attez

app. Relaunch the app.

2. If the file size is larger than 5MB, the file can only be downloaded via Wi-Fi.

3. Scheduled recordings are on a 24-hour cycle.

4. The resolution of recorded video is always 1280 x 720.

5. Change the ZN62’s default password for better security. The password is case-sensitive.

64 - 200GB microSD card support

A 64-, 128- and 200GB microSD card cannot be seen by the ZN62 natively, so it must be formatted in
a card reader before it is can be put into the ZN62. If the card has not been used before, formatting it

won’t wipe out any data. But if the card has been in use, keep in mind hat any data stored on the card
will be lost during formatting.

You can also insert once of these cards into the camera’s memory slot until a click is heard and connect
the camera to your PC using the included USB cable.

Windows Users

Download the formatting utility from: http://support.spytecinc.com/help/article/link/gui-format-

program

Format the card as FAT32. Quit all other programs including the anti-virus, firewall, browser and file
manager. Otherwise, it will fail to start formatting. Disable the computer sleep mode. There are two
removable drives added. Choose the drive for the microSD card with capacity 59 / 63 / 128 GB listed.
The allocation unit is 32768. Choose “quick format” and press start. Once finished, if the memory card
still cannot record, please do it again but uncheck the “quick format”. It will take between 2- and 9­hours to finish. Do not touch anything during this time and make sure the power supply and cable
connection are stable.

Macintosh Users

Format the card as “MS-DOS FAT” by using spotlight to search for “disk utility”. There are two
removable drives added. Choose the drive for the microSD card with capacity 59 / 63 / 128 GB listed.
Choose Erase. Choose “MS-DOS FAT ” under the Format. Press “Erase” at the lower right corner.
Then press “Erase” in the new pop-up windows. Wait for a while, making sure and that the power
supply and cable connection are stable. Formatting should be complete.

For more help formatting cards greater than 32GB, see:

http://support.spytecinc.com/help/article/link/64gb-sd-card-formatting-guide
http://support.spytecinc.com/help/article/link/how-to-video-formatting-a-64gb-sd-card

Firmware Upgrade

An occasional firmware upgrade may be available for the ZN62.

1. Insert a microSD card with a capacity of 32GB or less into the ZN62.

2. Connect the ZN62 to a computer.

3. Visit http://support.spytecinc.com/ and search for the ZN62. If a recent upgrade is listed,

download the upgrade_zetta.zip file.

Bug fix:

1. Sometimes it is difficult to connect from the Internet, so make sure you have an optimized

network connection.

2. Check if the reason you can’t connect to the router is because the SSID name or

password contains special characters: the SSID name has “# \” or the password has “\” or
the encryption is WPA/WPA2-enterprise.

4. Create a directory “upgrade_zetta” in the microSD card and unzip the ten files to the microSD

card, with all the files in the directory “upgrade_zetta”, as below:

5. Safely remove the ZN62 from the computer.

6. Connect the ZN62 to the AC adapter.

7. Turn on the ZN62.

8. The green light will be on and after a while, the orange light will come on. Make sure the orange

light is flashing. If you do not see the orange light flashing after a long time, try another microSD
card or contact us at [e-mail].

9. Turn off the ZN62, connect the ZN62 to the computer and delete the directory

“upgrade_zetta”.

10. Safely remove the ZN62 from the computer and turn on the ZN62 again.

11. After upgrading, the ZN62 will be in AP (hot-spot) mode. Delete the camera in your Attez app,

then reinstall the camera. It should be good to go.

Specifications

Lens Fixed

Wide angle 160° diagonal, 115° horizontal, 87° vertical

Sensor 1 MP (1280 x 960)

Saved video resolution 1280 x 720 (720p)

Live View resolution 1280 x 720, 640 x 480 (default) or 320 x 240

Photo resolution 1280 x 720 pixels

Video/Photo formats MP4/JPG

Sensor sensitivity 1.3V/lux-sec

Memory card support Max 200GB microSD card

Memory usage 1GB per hour (video)

40- to 120 KB per photo (images)

Microphone Speech-grade

Battery handling Non-removable

Recording time 8 hours (with fully-charged battery)

Battery type Rechargeable 3500 mAh 3.7V Li-ion

5V adapter 5V, 1000mA DC adapter with micro USB out

Current consumption 350mA

Optional USB car charger 1000mA

Storage and operating temperature range 32 to 113°F (0 to 45°C)

Port Micro-B USB 2.0

Included USB cable 12" (30.5 cm)

Slot MicroSD/HC/XC

Internal memory None useable

OS supported Android 4.2.2 and iOS 8.3 or later version

Size (D x W x H) 3" x 2.3" x 1.2" (7.5 x 5.8 x 3 cm)

Weight 4.1 oz. (116 g)

FCC Regulation

This device complies with part 15 of the FCC Rules. Operation is subject to the fol- lowing two
conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause

harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and then on, the user is
encouraged to try to correct the interference by one or more of the following measures:

1. Increase the separation between the equipment and ZN62.

2. Connect the equipment to a different outlet so that the equipment and ZN62 are on different

branch circuits.

3. Consult the dealer or an experienced radio / TV technician for help.

Help

Thanks again for purchasing a SpyT ec Inc. product! We appreciate your business and strive to make
your experience the best possible. If you have any issues with your product, please contact us
at [e-mail] so that we can help you get things started.

Warranty

This Limited Warranty applies to physical goods sold by STI and lasts for a period of one year from the
date of sale of the device.

This Limited Warranty covers any manufacturing defects to the device or accessories encountered
by normal use. This warranty does NOT cover damages resulting from improper use of the device
(including the use of incompatible accessories such as chargers, storage devices, etc.), unauthorized
modifications to the device, negligence, or from any environmental or natural disasters, or from loss or
theft. This warranty requires proof of sale of the device from STI or from approved resellers only.

Devices that are covered will be repaired or replaced at STI’s discretion. Devices requiring
replacement will be fulfilled with a new or refurbished unit, or a similar unit if the original unit is no
longer available.

To take advantage of our warranty, please go to http://www.spytecinc.com/return-policy/ and
review our returns policy. If your device meets the above guidelines as well as the guidelines on our
website, please click the button to proceed to the

Return Authorization Form. In the event our online guidelines change, this warranty will supersede
any newer changes. Once you have filled out the Return Merchant Authorization form, please wait
for instructions. The date the form is filled out must not exceed one year from the date of sale.