Spv E200 Operating Manual

Download

guide

to using your Windows®Powered SPV E200

This guide will get you up and running with your SPV E200 in no time.

Before using your SPV E200, please remember to

welcome

Once registered, switch your phone on. The getting started section will take you through key features.

Finally, to learn more about specific features or services, simply use the contents to take you to the information you need.

The future’s bright. The future’s Orange.

contents

1 getting started

SIM Card and charging ..................................... 10

switch on .......................................................... 12

outside your SPV E200 ...................................... 13

the home screen ............................................... 15

explore the menus ............................................ 16

make your first call ............................................ 18

send your first text message ............................ 19

create your first contact ................................... 20

store your information safely ............................ 21

transfer your contacts ....................................... 22

visit your first website ...................................... 23

get started with email ....................................... 24

send your first email ......................................... 25

receive your first email ...................................... 26

connect your phone to your PC ....................... 27

take your first photograph ................................ 28

recor

d your first video clip ................................ 29

play your first tune ........................................... 30

receive softwar

e direct to your phone ............... 31

2 manage your contacts

Create a new contact ...................................... 35

Orange Directory Enquiries ............................... 35

Edit a contact .................................................. 36

Add a photo to a contact ................................ 37

Speed dialling .................................................. 38

Memory Mate .................................................. 39

3 manage your calls

Orange Answer Phone ..................................... 42

Add a personal greeting ................................... 42

Call Divert ........................................................ 43

Answer Phone Call Return ................................ 43

4 messaging

Send a text message ........................................ 46

Send an email

Standar

Receive a text message ................................... 49

Text templates ............................................... 49

Voice recording .............................................. 50

Receive an email ............................................. 50

Message alerts

MSN messenger................................................ 57

.................................................. 46

d and predictive text input

................................................ 53

.....................47

5 Orange Photo Messaging

Take a photograph ......................................... 60

View your photo album ................................... 61

Compose a tune ............................................ 63

Send a photo message .................................. 63

6 video

Send a video message .................................... 66

Receive a video message ................................. 67

Download video clips from Orange ................... 68

7 Orange Multi Media services

Set your connection ....................................... 70

Internet Explorer .............................................. 71

Bookmarks .................................................... 74

Orange Update ............................................... 76

Orange Backup

Orange T

Orange Information menu ................................ 78

Orange Internet ............................................. 79

Windows Media™ Player .................................. 80

Orange Add On ............................................. 81

Play games on your phone

.............................................. 76

ext Media .......................................... 78

.............................. 82

8 additional features

Conference calling ......................................... 86

Line 2 ............................................................... 86

Orange Assistant ............................................. 87

Orange Answer Fax ......................................... 88

Infrared ............................................................ 89

Bluetooth™ ...................................................... 90

Symbols on your display .................................. 91

9 personalise

Phone and sound settings ................................ 96

Choose a profile .............................................. 97

Quick List ....................................................... 99

Download a ring tone ................................. 102

10 manage your time and calls

Calendar ........................................................ 106

asks List ....................................................... 109

Voice memos ................................................. 110

Call history and Call timers ............................ 111

Calculator ...................................................... 112

11 synchronise

ActiveSync ..................................................... 114

Orange Wirefree Server .................................. 115

Remote synchronisation schedule .................. 116

Add programs to your phone ......................... 118

12 security

Locking your phone ....................................... 122

Locking your SIM Card .................................. 123

Security codes ............................................... 123

Fixed dialling ................................................. 124

Call barring .................................................... 124

Orange Care .................................................. 125

13 International services

For pay monthly customers ........................... 128

For pay as you go customers

Select a network

Orange Answer Phone abroad

Orange GPRS abroad .................................... 132

............................................ 131

......................... 130

....................... 132

14 reference

Safety ........................................................... 134

Paperwork .................................................... 140

Orange Care terms and conditions ................ 141

Pay monthly terms and conditions ................. 150

Pay as you go terms and conditions .............. 161

Declaration of Conformity .............................. 166

15 contact Orange

index

56 XXXXXXXXXXXX

getting started

1 Find the IMEI number inside your SPV E200.

You may need the number in future if your SPV E200 is lost or stolen

2 Find the SIM Card number on the back of your SIM Card.

3 If you are already with Orange when you register, you will be asked for your Orange

password. If you are new to Orange you should have a new password ready.

4 Contact Orange Customer services to register. If you are already with Orange and

wish to register an upgraded phone, call 0800 079 0027.

If you are new to Orange and will be paying monthly call 07973 100 980.

If you are new to Orange with pay as you go call 0800 079 0006. You can also register online at orange.co.uk/payasyougo/registration

94412

Note: If you’ve upgraded your phone you must insert your new SIM Car Messaging. Your Orange phone number will not change.

After you register

Orange will update your SIM Card over the air with a text message. When you first turn on your phone you will see the SIM update message. You can leave it in your inbox until you are r delete it. Turn your phone on and off again for the update to take effect.

And lastly

When you apply to register on the Orange network, you and Orange agree to be bound by the Orange terms and conditions set out in this guide. You may want to take time to read and consider them before you register.

d to use Multi Media

eady to

insert your SIM Card and battery, then

...or charge and synchronise at the

charge your SPV E200...

SIM Card

Battery

On/off

Charging plug

Converter lead

The first charge must be for a minimum of 3 hours in order to achieve optimum performance. Subsequent charges should be 2.5 hours if the battery is completely flat. You can make calls while your phone is charging

Three-pin socket

Battery charger

same time

Three-pin socket

Battery charger

On/off

Converter lead

Cradle

1110

you should knowswitch on

outside your SPV E200

switch on

Hold the On button for approximately three seconds to turn on your SPV E200.

warm up

You will see the Orange logo, followed by the Smartphone 2003 screen. A few moments later the Orange home screen will appear.

dark screen

After 10 seconds the screen will darken. This is called ‘backlight timeout’ and is a battery saving measure. Pressing any key will return to a bright screen.

blank screen

The screen will go completely blank if you don’t press a key for over a minute. Press the key to return to a bright screen.

indicator light

Shows red when the battery is empty, flashes red when low, shows orange when charging and flashes green when on a call or in idle mode.

soft keys

The functions of these two keys change according to what you are doing.

talk key

ess to answer a call or after entering a

number when making an outgoing call.

Home key

ess to return to the home screen.

Action key

Use the key to move up, down and sideways in menus. Press it inward to confirm that you want to carry out the function highlighted on the display. In the Messaging application, scroll left or right to move between your SMS, MMS

and Email inboxes.

title bar

Shows symbols which indicate the

status of your phone.

home screen

You’ll return to this when you press

the Home key.

end key

Press to end a call or, if your phone is

ringing, to reject a call and divert it to your

Orange Answer Phone. Alternatively, press

and hold it to lock the keypad.

back key

Moves to the previous screen, or

backspaces over one or more

characters when you are in a text field.

headphone

socket

Insert your headphone her

music or use your phone handsfree.

e to listen to

# key

Press and hold to switch between

Line 1 and Line 2.

1312

outside your SPV E200

the home screen

record key

ess and hold to record a voice note.

volume

Press to turn the volume of a call up or down.

SD and MMC card slot

Secure Digital and Multi Media Cards can be inserted here. These are primarily used to store media files like music and video clips, and can also be used to backup or transfer files and data.

When you receive your phone ther the slot. Remove this first by pushing it in, and it will pop out. Push your new Orange Add On card into the slot until it clicks into place. The car

Orange is developing other SD cards containing content and applications to help make your SPV E200 even more useful and fun. Please enquir for more information.

d is secur

e at your near

e will be a dust protection insert in

e when it is not protruding fr

est Orange shop or visit www

om the phone.

.orange.co.uk

universal connector

Attach your cable her

synchronising with your PC.

Insert the plug on the end of your battery

charger’

s cable here to charge your phone

when you don’t want to use the cradle.

e when

shortcuts

These symbols link you to five of the most frequently used features on the SPV E200. These are:

■

Call History

■

Orange World

■

Inbox

■

Calendar

■

Settings

recently used features

To help you save time, you can now go straight to your most recently used features. Each time you use a featur icon will appear in this row. Simply scroll to it and pr Action key to open it again.

e, the

ess the

dynamic panel

When you have selected a shortcut symbol, a number of options will appear in the panel below. These options will change, depending on which shortcut icon you have highlighted.

For example, if you have selected the Orange World icon, you will be offered links to different pages within the Orange World site. And if you have selected the Inbox icon, you will have the option to Write a new message, or Send a picture.

soft keys

om the home screen, the left soft key launches the Start menu.

The right soft key will vary depending on what activities have occurr Usually, it will open your Contacts. However missed a call, it will link to your Call History

ed on your phone.

, if you have

1514

explore the menus

Below are the main features of the Start menu. To access this menu, press Start in the home screen. To access an item, scroll to the one you want and press the Action key. As this menu is dynamic, it will change as you add or remove applications of your own.

These programs appear in loops in the menu. This means that you don’t have to scroll all the way down to the last one on the page, but can scroll up as well. Also, to access the programs quickly, simply press the corresponding number on your keypad.

Inbox

Read and compose text messages, MMS messages or emails.

Contacts

Opens your contacts list alphabetically.

Call History

Find out who has called you and when, then return the call or save their details.

Settings

Change the way your phone behaves to personalise it and suit how you use it.

Orange

The Orange folder contains applications created specially for your SPV E200, including Backup and Update, as well as links to pages on Orange World.

Camera

Take photos using the viewfinder on the back of your phone.

Multimedia Album

View and organise all your images, photos and video clips.

MSN Messenger

Video Recorder

Shoot video clips to stor send as video messages in the future (see page 29 for mor

e information)

e on your phone and

Calendar

Record your important events and set up alarms to remind you of appointments

Internet Explorer

Browse the Internet and wap sites straight from your phone, even while on the move.

Voice Notes

Record your thoughts as they occur, and save them to play back later

Tasks

Create tasks and set alarms to remind yourself of events.

ActiveSync

Synchronise your contacts, emails and appointments.

Windows Media

Play music and watch video clips either from your phone or via the Internet.

Pocket MSN

Connect and subscribe to MSN services.

Speed Dial

Set up speed dials for your favourite numbers and dial them by pressing one button.

Orange Backup and Orange Update can both be found in the Orange folder.

Orange Backup

Use this feature to safely store your information on a r

emote server

Orange Update

Keep your SPV E200 features fully up to date by downloading applications.

1716

make your first call

send your first text message

1 From the home screen, start entering the number you want to call. The dialler screen

will show.

If you have contacts already in your SPV E200 or on your SIM Card, it will start matching the letters and numbers of the keys you have pressed to the names and phone numbers of your contacts. The more keys you press, the more accurate the match will be.

2 When you have entered the number or found the contact you want, press to

make the call.

3 You can also call a contact by choosing it from the Contacts list. From the home

screen press the soft key under Contacts.

4 Within a few seconds, any numbers stored on your SIM Card and phone memory

will show. Use the Action key to scroll to the contact you wish to call, then press .

5 To use the speakerphone, enabling you use your SPV E200 handsfree, press and

hold while on your call. To end the call press .

1 In the home screen, scroll to , then scroll down to Write a new message.

Press the Action key.

2 In the Compose New menu, scroll to SMS and press the Action key. A new text

message will open, and you will see the flashing cursor in the To: field.

3 Enter the phone number of the person that you want to send the text message to, or

press the Action key to choose a name from your contacts. Remember, you can only send a text message to a contact if you have saved a mobile number for them.

4 Scr

oll down to the body of the screen, where you can enter your new message. Using predictive text (T9) is the quickest way - press and hold mode. This means that your phone predicts the word as you enter it, so you need only press each key once. For example, to get the word orange, you would press

7 2 6 4 and

text input and numerals, press and hold the but don’t hold, the carriage return press the Action key. To delete a character press .

3 once only each. T

key. To insert a symbol press and hold #and to insert a

o change between predictive text input, standard

key. For further text options press,

5 When you have finished entering your message, simply pr

word Send.

to switch to this

ess the soft key under the

learn more...

about managing your calls on page 42

learn more...

about Messaging on page 46

1918

create your first contact

store your information safely

1 To add a new contact to your phone’s memory, press Contacts in the home screen,

then New.

2 Enter the information for the new contact in the fields. It may be worthwhile entering

contact numbers in the international form, ie, +44 then the number minus the initial 0, so that you can use them abroad. To enter + for international calls press and hold

0. Press to delete a character. Do not include spaces or brackets, ie, +447912345678. While entering the contact’s details, press # for a space and * to change between upper case and lower case. To enter a symbol press and hold the # key.

3 When you have finished, press Done to save the new contact. The Contacts list

displays an abbreviation reminding you which is the default contact point. For instance, if it’s the person’s home number, will show. These are the same field names used by Microsoft Outlook. If you’ve entered mor Select the contact and press the Action key, select the contact point you want your SPV to remember, select Menu and choose Set as Default.

e than one contact point, you can change the one your SPV selects.

h will be shown, if it’s their mobile, m

Orange Backup secures a copy of your data, such as contacts and calendar on a remote server. Should anything happen to your phone, all your data will immediately be available to restore on your new phone. You can also set your phone to automatically backup information on a regular basis, as well as select which information is copied.

1 From the home screen, press Start, scroll to Orange Backup and press the Action

key. To use Orange Backup you will need to register first.

2 Press Menu. Scroll to Create New Account. You will need to enter a username

and password (between 6 and 32 characters long). These can be anything you choose. They need not necessarily be those that you use on other Orange accounts. Press OK when you have entered all of your details, and your SPV E200 will dial and create your account.

3 When you have created an account, follow the onscreen prompts.

learn more...

about your contacts on page 35

learn more...

about Orange Backup on page 76

2120

transfer your contacts

visit your first website

Not only can you save all the contacts on your SIM Card to your new SPV E200, you can also transfer the contacts stored on your old phone memory using ContactWiz.

1 Activate the infrared port on the phone that contains your contacts. You may need

to consult your old user guide to discover how to do this, but usually the option appears in the Settings menu on most phones.

2 Once the infrared port is active on your old phone, press Start in the SPV E200 home

screen, and scroll to Orange. Press the Action key, and scroll to ContactWiz. Press the Action key again.

3 Align the infrared ports of the two phones and press Next on your SPV E200.

4 Your contacts will be transferr

ed to the memory of your SPV E200.

A quick way to access the Internet is via the Orange home page.

1 In the home page, scroll to and press the Action key.

2 A list of links will appear in the panel beneath. Choose from:

■ Home

To visit Orange World.

■ Your page

To create a personalised WAP page containing links to the types of information you particularly want.

■ Channels

To visit Orange World’ more.

■ Find

To search the Internet.

s directory of downloads, ring tones, pictures, videos and

3 Choose the link you want to explore and press the Action key. Internet Explorer will

open and your E200 will connect. Within moments the link you chose will appear on your display.

learn more...

about your contacts on page 35

learn more...

about Internet Explorer on page 71

2322

get started with email

send your first email

Before you send your first email you need set-up your email account on your SPV E200. To use a corporate account, ask your IT manager to provide the necessary details.

1 Press Start in the home screen and scroll to Orange. Press the Action key. Now

scroll to Email Wiz and press the Action key.

2 Email Wiz is an application developed by Orange to make setting up your email

accounts simple. You will be prompted to enter your email address. From this, Email Wiz will attempt to complete your outstanding settings. If your ISP is not recognised by Email Wiz, you will have to enter these settings manually. You will also need to enter your password, and verify your user name. All of these settings are available from your ISP (Internet Service Pr you use to access the Internet).

If you have an Orange Internet email account, all the settings you need to use it on your SPV E200 are included in the table below.

Your name _____________ Email address _____________ Server type POP3 Incoming mail server pop.orange.net Outgoing mail server smtp.orange.net Network The Internet Username _______________ Password _______________ Domain

193.35.131.195

@email.com

* *

ovider - the company that

If you have an Orange email account you will have received these settings when you first subscribed to Orange Inter

net.

Once you have set-up your email accounts, sending email couldn’t be simpler.

1 In the home screen, scroll to . In the panel below, scroll to Write a new

message and press the Action key.

2 Scroll to your email account in the Compose New screen and press the Action key.

In the image to the left, this is Orange.net; your account name will vary depending on your settings.

3 A new email will open, with the cursor in the To: field. Either write in the address of

the recipient using the keypad, or press the Action key to pick a name from your Contacts list. You can send the email to multiple recipients; each recipient’s name will be separated by a ; automatically. You can also copy the email to people by filling in their details in the Cc: field.

4 Fill in a subject and then write the text for your email using the keypad as you did for

sending your first text message. When you have finished, press Send to send the message. This will move your email to your Outbox, from where it will be sent either when you next manually send emails, or when your phone next automatically sends and receives emails. To manually send your email, simply press Menu from your Inbox, scroll to Send/Receive Email and press the Action key.

Note: In order to keep all of your information up to date across all of your devices, emails deleted from your SPV E200 will also be deleted from your Outlook folders the next time that you synchronise with your PC.

learn more...

about email on page 46

learn more...

about email on page 46

2524

receive your first email

connect your phone to your PC

There are two ways to receive email. You can either receive them on your SPV E200 over the air from your email server, or you can receive them by synchronising your SPV E200 and your PC.

1 Once you have set up your email, press Start. Inbox is highlighted. Press the Action

key. In the Inbox, press Menu, scroll to Send/Receive and press the Action key.

2 Your phone will connect to your email server and download parts of the waiting emails.

Simply scroll to the email you now wish to read and press the Action key.

You can receive emails via synchronisation. These emails, though received differently, will still appear in your Inbox and can be read in the same way as other emails. Please read chapter 11 for detailed information on synchronisation.

By synchronising your phone and your PC, you can make sure that all of your important information, like emails and contacts, is kept up to date. You can also use synchronisation to add new programs to your phone.

First, you will need to install Outlook 2000 (if you don’t have this already) and the new version of Microsoft ActiveSync 3.7 from the Companion CD that came with your SPV E200 as earlier versions will not work with your SPV E200.

Do not attach your phone and PC yet.

1 Insert the SPV E200 Companion CD into the CD-ROM drive of your desktop computer. Don’t attach

your SPV E200 to your PC yet. The CD will autostart. Simply follow the on-screen instructions for installing Microsoft Outlook 2000 and Microsoft ActiveSync 3.7.

2 Restart your computer, then connect your SPV E200 using the cradle or USB connection cable.

ActiveSync will autostart when it detects your phone, and the connection wizard will open. Work through each screen of the wizard, completing information as necessary.

3 At this stage you can decide whether you wish to

create an exclusive Standard partnership with the PC you are working on, or only a temporary Guest partnership (for example, if you are using a borrowed laptop, of friend’s computer). When you have finished, your PC and SPV E200 will synchronise.

learn more...

about email on page 46

learn more...

about synchronisation in chapter 11

2726

take your first photograph

record your first video clip

Press Start from the home screen and scroll to Camera. Press the Action key and the viewfinder will open automatically.

Depending on the Capture size that you have set, you can zoom in or out of the image by scrolling up or down with the Action key. To change the Capture size, press Menu, choose Options then choose Image. You can use the zoom with 160 x 120 and 320 x 240 sizes only.

learn more...

Press the Action key

to take your photo.

When you have taken a

photo, you will see the

final image. You can

delete this if you’re not

happy with it by

pressing Menu and

selecting Delete. If you

don’t delete it, it is

automatically saved to

your Multimedia Album.

about Photo Messaging on page 63

Press Start from the home screen and scroll to Video Recorder. Press the Action key and the viewfinder will open automatically.

You can now play the clip

back. Press Menu then

Play to watch it. If you

don’t like it, press Menu

and then Delete. If you

don’t delete it, it is

automatically saved to your

Multimedia Album.

You can zoom in and out by scrolling up and down with the Action key. To begin recording, press the Action key; a red dot flashes in the bottom right corner while recording is in progress. To stop, press the Action key again.

The Video Messaging service is currently being developed, and at this time video messages can’t be sent to other devices. We ask that you don’t attempt to send video messages using the Multi Media option as you’ll incur charges. We will let you know as soon as Video Messaging is available later in the year.

learn more...

about Video Messaging on page 66

2928

play your first tune

receive software direct to your phone

Using Windows Media Player you can play Windows Media and MP3 audio files on your SPV E200. Access the your Windows Media Player from the main menu by pressing Start in the home screen.

playlist

Press to access other media files.

the Action key

Press:

■ up or down to increase or

decrease the volume

■ left once to go back to the

beginning of the clip; twice to go to the previous clip

■ right one to go to the end of the

clip; twice to skip to the next clip.

Access the media menu where you

will see new options for your file.

Orange Update allows you to receive the latest Orange software direct to your phone, over the air. Orange Update is very quick and easy to use, so why not make a regular check for new software? Before you travel abroad, why not download a currency converter to help you with the currency, or even a new game to play on your journey?

1 Press Start, scroll through the menu options to Orange Update and press the Action

key. You will enter the Orange Update screen.

2 Check for Updates is highlighted. Press the Action key. Your SPV E200 will connect

to Orange and open a list of new features available to download. This may take a few seconds.

3 Follow the onscreen prompts.

learn more...

about Windows Media Player on page 80

learn more...

about Orange Update on page 76

3130

manage your

contacts

manage your contacts

store the names and numbers of your family, friends and colleagues in your contacts list

Your phone has two contact memories, one on your phone and the other on your SIM Card. When you save a new contact it is automatically saved to your phone. If you are using a SIM Card that already holds contacts stored on another phone, these will appear at the bottom of your contacts list with the symbol next to them.

Your contacts list enables you to store information about people and businesses you communicate with. A contact card is created for each entry.

To open your contact list press Contacts from the home screen.

The contacts list displays the names of your contacts alphabetically, along with an abbreviation reminding you whether it’s the person’s work phone number w or home phone number h. This makes it easy to reach the contact using the method you prefer. Other abbreviations are shown in the grey box opposite.

When you open the contact you want to view, you can see all of the information stored on the contact card.

What are the abbreviations in my contact cards?

w Work phone w2 Second work phone

h Home phone h2 Second home phone

m Mobile phone pgr Pager

car Car phone wfx Work Fax

hfx Home fax ast Assistant Phone

rdo Radio phone e email address

e2 Second email e3 Third email address

address

sms Text address web Web address

These field names match those in Microsoft Outlook.

To open a contact card:

1 Scroll to the contact you want to view and press

the Action key.

2 You will see information such as the name of the

person or business, phone numbers, email addresses, and mor

create contact cards then call or email your contacts without having to remember the number

You can store hundreds of contacts on your phone’s memory, but the exact number will vary depending on how much of your memory you are using for other features.

To create a new contact:

1 Press Contacts. 2 Press New. You can now enter the information

for the new contact in the fields. You must enter contact numbers in the international form, ie, +44 then the number minus the initial 0. Do not include spaces or brackets, ie, +447912345678.

3 While entering the details, press

and

to change between upper case and lower

case. To enter a symbol press and hold the key. To enter hold 0. Press to delete a character.

4 When you have finished, press Done to save the

new contact.

For a full explanation of all the text input options on the SPV E200, including predictive text input, see page 47 of this guide.

+ for international calls press and

for a space

Orange Directory Enquiries

The new number for Directory Enquiries is 118 000. So save 118 000 to your phone now, and it’ll be there the next time you’re out and about and need a number in a hurry.

Otherwise, it’s the same convenient service from Orange. Simply call 118 000 and tell the operator the name or place you are looking for and they will tell you the number (you can request three numbers per call). Then, they will send a text message to your phone at no extra cost, allowing you to call the number directly from the message or add it straight to your phonebook.

Note: When you create a new contact on your SPV E200, you can synchronise contacts with your PC to keep your contact information up to date on both devices. Similarly, if you have Microsoft Outlook contacts on your PC, using ActiveSync you can copy them directly to your phone.

Note: You can only send text messages to contacts that have a number saved in the Mobile field. Numbers saved in the Home or Work fields or saved on your SIM Card can’t be used for Text Messaging.

manage your contacts

Once you have opened a contact card, you can

call or email the contact directly:

1 Scroll to the number you want and press

to dial the number.

2 If you select an email address, press the Action

key to begin composing a message.

To edit a contact:

1 On the home screen, press Contacts. 2 Select the contact to edit, and press the Action

key to open the contact card.

3 Press Edit. 4 Make the changes, and press Done.

At this stage you can also set the default number for the contact. This is the number that your phone will call automatically should you select the contact, unless you specify otherwise.

1 In the contacts list, scroll to the contact you wish

to alter and press the Action key.

2 Scroll to the number you want to set as the

default and pr

3 Scroll to Set as default and press the Action key.

This number will now appear in bold.

ess Menu.

Note: If the contact details include a work phone number, your SPV E200 will automatically set it as the default number to call.

To delete a contact select the contact to delete, press Menu, select Delete, and then press the Action key.

finding a contact in your contacts list

In the contacts list, you can enter the first few letters of the contact’s name. Your SPV E200 will search through the contact list and display the name.

This works with predictive text, so you don’t need to press the key for your letter more than once. So, to find

orange you would simply pr

6, 7

, 2, 6, 4 and 3 once each. You can also

your contacts list to suit how you use it.

1 In the contacts list, press Menu, then select

Filter. Press the Action key.

2 Select a filter (Business, Miscellaneous, or

Personal), and press the Action key. The filter categories are the same as those used by Microsoft Outlook on your PC.

ess the keys

sort

using the contact menu options

Using the contact menu options, you can quickly apply a speed dial to the contact, change the first (default) method of communicating with the contact, beam the contact card to another mobile device or a PC using infrared, delete the entire contact card, or edit the contact card information.

To view the contact menu options:

1 Open a contact in your contacts list by selecting it

and pressing the Action key

2 Press Menu and the options list will open. You can

see the options in the grey box opposite.

add photos to your contacts

ou can add photos to your contacts so that when a friend calls, a picture, perhaps of them or something that reminds you of them, appears on the screen.

1 Press Start and scroll to Caller Photo ID. Pr

Action key.

2 Scroll through your contacts and when you reach

one you wish to add a photo to, press Assign Photo.

ess the

What are the contact card menu options?

Remember, these options are only available for contacts stored on your phone memory.

Add Speed Dial Enables you to create a shortcut to

a phone number, email address, or Web URL by assigning one or two numbers as a speed dial.

Send SMS Send a text message to the contact. Save to SIM Save your contact on your SIM Card

memory.

Set As Default Makes the selected phone number

or email address the default communication method for the contact.

Beam Contact Sends the contact card to another

mobile device or a PC using infrared.

Delete Removes the contact card from the

contacts list.

Edit Lets you modify contact information.

3 Your Multimedia Album will open up with your

images as a series of thumbnails.

4 Scroll through your images and when you have

chosen the one you want to assign, press the Action key.

5 Press Done to confirm and this image will be

assigned to your chosen contact.

manage your contactsmanage your contacts

call your favourite numbers without having to enter your contacts list

You can create speed dials, also known as shortcuts, to dial frequently-dialled phone numbers by simply pressing and holding one or two keys. You may choose speed dial entries from 2 to 99 as the 1 key is preset as a shortcut to your Answer Phone.

To create a speed dial:

1 Enter the contacts list and scroll to the contact you

want to add a speed dial to. Press the Action key.

2 Select the phone number to set up as a speed dial. 3 Press Menu. Add Speed Dial is highlighted. Press

the Action key.

4 Under Keypad assignment, enter the speed dial

number to associate with the phone number, and press Done.

Note: You can also create speed dials for web and email addresses that are stor programs that you often use. To store a program as a speed dial scroll to it in the Start menu and press the right soft key, then select Add Speed Dial.

ed in Contacts and for

To make a call using a speed dial:

1 Press and hold the number on the keypad that

you have assigned as a speed dial for a number.

2 If the keypad assignment is 2 digits, press the first

digit then press and hold the second digit.

To view the speed dials you have created press Start and scroll to Speed Dial, and then press the Action key.

Once you have set up speed dials you can view or delete all of your speed dials in the speed dials list.

To view and delete speed dials:

1 Press Start and scroll to Speed Dial, and then

press the Action key.

2 A list of all of your speed dials will appear. Scroll

to the shortcut to delete, press Menu, select Delete, and then press the Action key.

3 Confirm your choice by pressing Yes.

backup your SIM Card address book

Make sure that losing your phone doesn’t also mean losing all of the important contact information stored on your SIM Card.

Memory Mate is a new service which ensures that the details you have stored on your SIM Card for all of your friends, colleagues and family are safely backed up. So, if the worst happens, they will still be available to you.

For a low one-off charge you can purchase a Memory Mate card from any Orange shop which will back up your SIM Card address book. Then, simply return to your Orange shop regularly to have any new information backed up at no additional cost.

And, if you’r Memory Mate can be used to transfer the contacts and text messages saved on your old SIM Card to your new Orange SIM Card, keeping your move totally hassle-free.

For more information, visit your nearest Orange shop and one of our representatives will be happy to assist you.

e joining Orange from another network,

manage your contacts

manage your

calls

manage your calls

what happens when you get an Answer Phone message?

When someone leaves a message on your Answer Phone, the symbol will appear on your phone’s display. This symbol will remain until the message has been saved or deleted. Answer Phone messages that have not been listened to will be saved for up to 21 days.

To listen to your Answer Phone messages select Listen when the message first arrives, or press and hold the 1 key. Listen to the simple steps to save, listen to or delete messages. You can save messages that you have listened to for up to seven days.

personalising your Answer Phone greeting

Your Answer Phone comes with a standard greeting but you can record your own personal greeting so your callers know they’ve got through to you.

1 Call your Answer Phone by pressing and holding

the 1 key. Listen to the simple steps and select option 3, then option 1, then option 1 again.

2 Record your greeting followed by the # key. 3 Press 2 to save it.

use Answer Phone shortcuts to manage your messages efficiently

Your Answer Phone is quick to use as there are several single key presses to help you move through your messages.

When listening to your messages press:

1 to listen to your message again 2 to save your message 3 to delete your message 7 to rewind 10 seconds 8 to skip to the next message 9 to fast forward 10 seconds # to retur

n the call

set up an Answer Phone PIN

For added Answer Phone security, you can set up your Answer Phone to request a PIN each time you want to listen to your messages.

1 Call your Answer Phone by pressing and holding

the 1 key.

2 Select option 3, then option 2. 3 Enter your chosen Answer Phone PIN which

should be between 4 and 10 digits long, followed by the # key. Then press 1 to save it.

listen to your Answer Phone messages from another phone

If you do not have access to your Orange phone, you can listen to your Answer Phone messages from any other phone. To use this service you must set up an Answer Phone PIN.

1 Call 07973 100 123 from any phone. 2 Enter your Orange number followed by the # key. 3 Enter your Answer Phone PIN followed by the

# key.

4 Follow the simple steps to listen to your

messages.

Note: The cost to call your Answer Phone depends on your Service Plan and, if you are calling from abroad, the rate will vary depending on the service provider you are using.

when you can’t take your calls, why not divert them

not available to pay as you go customers

Call Divert allows you to divert different types of calls to different numbers. So, you might choose to divert fax calls to your office fax machine, but voice calls to your Answer Phone.

Answer Phone Call Return

You can use Answer Phone Call Return to return a call after someone has left a message on your Answer Phone, without having to remember or make a note of their number.

To use Answer Phone Call Return:

1 Listen to your Answer Phone message as normal. 2 When you have finished, if you want to return the call,

simply press # while you are still connected.

3 Orange Answer Phone will automatically dial the

caller’s number and connect you.

Note: Answer Phone Call Return is only available when abroad if the network you are calling supports Caller id.

You can set up call diverts with the following settings:

■ Divert all voice calls

■ Divert if not available

■ Divert all fax calls

■ Divert all data calls

■ Cancel all diverts

To activate a divert:

1 Press Start and scroll to Settings. Press the

Action key.

2 Phone is highlighted. Press the Action key. 3 Scr

oll to Call Forwar

ding and pr

ess the Action key.

manage your calls

4 Choose the circumstances for the divert, and

press the Action key.

■ Unconditional

Diverts all calls.

■ No reply

Diverts unanswered calls.

■ Busy

Diverts calls that you reject, or calls that come through while you are using the phone.

■ Unavailable

Diverts calls that come through when you are out of the Orange service area.

5 Make sure that the checkbox is ticked, then enter

the number that you want to forward calls to. For Answer Phone, simply enter 07973 100 123.

6 Press Done.

Note: There is no charge to set up or cancel a divert.

You are charged your normal Service Plan rate. If you are calling or diverting your calls abroad, the rate will vary depending on the zone you are in. The availability of the Call Divert service depends upon the partner network.

To check a divert status, or cancel a divert:

What are my options while on a call?

Whilst a call is in progress you can press Menu to access this list of options:

End Disconnects the call. Hold Places the active call on hold. Unhold Activates the call on hold. Swap Changes between two calls. Save Contact Creates new contact details. Conference Joins existing calls together. Private Takes one call out of a conference and

makes this call active while the rest of the conference is on hold.

Mute Mutes the microphone for the active

call. The other party will not hear anything you say, but you can still hear the other party.

Unmute Turns the microphone back on for the

active call.

messaging

1 Follow the steps above, and select the condition

that you want to check or cancel the divert for.

2 Simply untick the checkbox, and press Done.

messaging

Before beginning this section, please refer to the

getting started section at the front of this guide,

where you will learn how to set up your email accounts.

you can create text messages and emails in several different ways

When a phone call is inappropriate, or you only want to convey a short and simple message, you can send a text message. Alternatively, send emails to arrive on computers, PDAs or other phones.

Before you can send emails, you must set up your email account - you can learn how to do this in the Getting Started section at the front of this guide.

1 Press Start. Inbox is highlighted. Press the Action

key.

2 Press New. Highlight SMS to send a text

message or your email account to send an email, and press the Action key.

3 The To: field is highlighted. To write a text

message, either enter the phone number of the person you want to send the message to, or press the Action key to access your contacts list. To write an email, enter the email address of the person you want to send the email to, or by

What symbols appear for the various text input modes?

abc standard input method, lower case ABC standard input method, upper case first letter ABC

t9 T9 text input method, lower case T9 T9 text input method, upper case first letter T9

123 numeric input method

4 To pick a contact fr

5 If the contact has more than one email address or

6 You will be returned to the message scr

standard input method, caps lock

T9 text input method, caps lock

pressing the Action key to select a contact from your contacts list.

om your contacts list, simply scroll to the name you want and press the Action key. However, for Text Messaging you can only use a contact that has a phone number saved in the Mobile field. Other numbers can’t be used. For email, the contact must have an email address saved to it.

mobile number, you will be asked to choose which you wish to use. Scroll to the one you want and press the Action key.

een, where the contact’s details will be inserted in the To : field.

7 Scroll down to enter information in any of the

other fields required. Finally, complete the main text of your message. There are three methods for entering text, and you can rotate through them by pressing an holding the

■

predictive text input, also known as t9

■

standard text input

■

numeric text input

8 When you have finished entering your email or text

message, simply press Send.

You can add multiple recipients, by separating each address or phone number with a semicolon (press the 1 key repeatedly until the semicolon appears). If you are choosing names from your contacts list, then the semicolon appears automatically.

Note: The cost of sending a text message depends on your Service Plan. Y person the message is sent to.

key:

ou are charged for each

entering text using standard text input

To enter text using this mode you press each key the right number of times to get the letter you want. So, to get an O you would press the 6 key three times. For an A you would press the 2 key once.

Press # for a space. Press and hold between standard input, predictive text input, or numbers. Press, but don’t hold, as shown in the grey box opposite. The first letter of a sentence is automatically capitalised.

The letter entered most recently is underlined until you have completed the key presses for that letter and moved on to the next letter. letters on the same number key, pause after entering the first letter and wait for the underline to disappear befor

e entering the next letter.

To increase the speed at which you can enter

text:

1 Press Start, select Settings, and then select

Accessibility.

2 Under Multipress time out, select the time interval

you want between key presses and press Done.

to change

for other options

When entering

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messagingmessaging

save time using predictive text input

This uses a dictionary to recognise certain combinations of letters and predicts the word you want to write. To enter text using predictive input you only need to press the key for a letter once. So, for example, to write the word orange you would press

6, 7, 2, 6, 4 and 3. You will see that the word does

not appear on screen immediately - don’t worry, that’s how it works.

When you have finished pressing all of the keys, the word should appear on screen.

To enter text using the predictive text method:

1 Press and hold the

appears on the top of the display.

2 Press each key once for the word you want. 3 Press the

space after it, or press 0 to scroll through the available words.

4 If you do not see the correct word, erase the word

by pressing , and then pr

key to change to standard, Multipress mode,

and manually enter the word.

key to accept the wor

key until the T9 symbol

d and enter a

ess and hold the

Having trouble entering a word in predictive text mode?

Predictive text cannot always find the word you want in the dictionary. In these cases, change to standard text input. After you have entered the word in standard text input, it will be added to the predictive text dictionary.

To enter punctuation in predictive text mode, press 1, then 0 to scroll through common punctuation marks.

entering numbers using Numeric text input

When you are in 123 mode, just press the number you want to enter on the keypad. If a field permits a numerical entry only, such as the Work phone field in Contacts, the input mode will automatically change to the Numeric mode.

message options

To request a delivery receipt for a text message:

1 Before you send the text message, press Menu,

select Message Options, and then press the Action key.

2 Select the Request SMS text message delivery

notification check box, and then press Done.

receiving text messages

When you receive a text message on your phone, the symbol will appear. To read the message press SMS in the home screen. Alternatively:

1 Press Start. 2 Inbox is highlighted. Press the Action key. 3 Scr

oll to the latest message and press the Action

key to open it.

Hint: When you’re in your text message inbox

(SMS), you can quickly go to either your MMS or Email inbox by simply scrolling left or right with the Action key.

inserting text templates into messages

Save time when composing your email or text messages by inserting text templates into your messages.

You can edit the pre-defined text to create words or phrases that you frequently use in messages.

1 Press Start, select Inbox, and then press the

Action key.

2 Open a new message and in the Subj or body

text field press Menu, select Insert Text and then press the Action key.

3 Select the pre-defined text to insert into your

message and press Insert.

To edit your pre-defined text messages:

1 Pr

ess Start, select Inbox, and then press the

Action key.

2 Press Menu, select Options, select Edit My Text,

and then press the Action key.

3 Select and modify the text you want to change,

and press Done.

messagingmessaging

inserting voice recordings into messages

Inserting a voice recording into a message is easy, and useful when you want to verbally explain information that is contained in the message.

1 Press Start and select Inbox. 2 Open a new message and in the body text field

press Menu, and then select Insert Recording.

3 Press Record to start recording, and press Stop

to stop recording.

4 Press Done to insert the recording into your

message.

receiving meeting requests

When you accept a meeting request that arrives in your Inbox, the meeting will immediately appear in Calendar on your SPV E200, and a message will be sent back to the meeting organiser the next time you synchronise your Inbox. For more information about synchronising Calendar, see section xx.

1 Press Start, select Inbox, and then press the

Action key.

2 Select the meeting request, press the Action key,

and then press Accept.

receiving complete emails

You can specify that emails are received in full, instead of receiving only the first 500 characters.

1 Press Start, select Inbox, and then press the

Action key.

2 Select the message to receive in full, press

Menu, select Mark for Download, and then press the Action key. The complete message will be retrieved the next time you synchronise or connect to your email server.

receiving message attachments

You can download message attachments to your SPV E200. Attachments are displayed as a list of hyperlinks at the bottom of the email message, and are preceded by an attachment icon. The text of the hyperlink contains the file name followed by the size of the attachment, thereby helping you to determine whether you want to download the attachment.

Note: On POP3 messages, the attachment size is not shown.

There are three different icons for attachments:

Not downloaded Downloaded Marked for download

To download an attachment:

1 In an open message containing an attachment

for downloading, select the attachment and press the Action key.

2 The attachment will be downloaded when you

synchronise or request to send and receive emails.

To view a downloaded attachment, select the attachment and press the Action key

Note: You can view attachments only for file types that are supported by your SPV E200.

viewing your message folders

Your SPV E200 stores messages in the following folders.

■

Deleted Items Messages that you delete are stored here until you empty the folder.

■

Drafts Messages that you save before sending are stored here.

■

Inbox All messages that you receive arrive here.

■

Outbox Sent email messages are stored here until you synchronise or connect to your email server.

■

Sent Items Where copies of email messages that you send are stored.

To view message folders:

1 Press Start, select Inbox, and then press the

Action key.

2 Press Menu, select Accounts/Folders, and then

press the Action key.

Note: If your email account supports folders, you can view multiple folders to reflect the folder structure that you have created on your email server. Messages you download from the server will then be placed automatically in the appropriate folders on your SPV E200.

Hint: When you’re in one of the inboxes, you can

quickly go to another by simply scrolling left or right with the Action key.

messaging

What are the Inbox menu options?

Delete Deletes the message.

Reply Replies to the sender of a

message only.

Reply All Replies to all the recipients

of a message.

Forward Forwards the message.

Move Moves the message.

Mark as Read Displays the header text of a

message in the Inbox in lightface, indicating that the message has been read.

Mark for Download Retrieves the entire email

the next time you connect.

Options Displays a list of Inbox

options you can customise.

Send/Receive Connects to your email

server to send and receive messages.

Accounts/Folders Displays all message folders.

using the Inbox menu options

It is easy to carry out many messaging tasks from your Inbox. Press New to compose a new message, or press Menu to forward, delete or reply to messages, access your Inbox options and more.

1 Press Start, select Inbox and press the Action

key.

2 Press Menu, and select an option from opposite.

you can customise your Inbox to suit the way you work

1 Press Start, select Inbox and press the Action

key.

2 Press Menu, select Options, and press the

Action key.

3 Select your option fr

box on the next page and press the Action key.

4 Modify the settings then press Done.

om the list shown in the grey

What are the options for customising my Inbox?

Display To change message

information displayed in your Inbox.

Sending To specify whether to include

a copy of the message in your reply or save a copy of your sent messages.

Edit My Text Edit your message template

text.

Signatures Add signatures to be sent

with your messages.

Account Set-up To configure your SPV E200

to send and receive email messages.

Import SIM Messages Import messages from your

SIM Card to your Inbox.

message alerts

Your SPV E200 makes a sound or vibrates to alert you when a new message arrives. The number of unopened messages is displayed on the home screen, if your home screen settings specify this, and an envelope symbol is shown on the top of the display. You are notified in different ways for the types of messages you receive.

■

text messages

If your SPV E200 is turned off when a text message arrives, you are notified the next time you turn your SPV E200 on. A closed envelope symbol ,indicating an unopened text message, is shown on the top of the display, accompanied by a text message alert. You can view new text messages in your Inbox.

■ email messages

When you connect to your email server, you are notified of new email messages by the closed envelope symbol shown on the top of the display, accompanied by an email sound alert. You can view new email messages in your Inbox.

■

Answer Phone messages

You are notified of new Answer Phone messages by the symbol shown on the top of the display. You can then listen to your new Answer Phone messages by pressing and holding the 1 key

5352

messaging

To change a sound alert to one that suits you:

1 Press Start, select Settings and then Sounds. 2 Select the item to modify, press Left or Right to

choose a new sound, and then press Done.

deleting emails from your SPV E200

When you synchronise data between your SPV E200 and your PC, ActiveSync ensures that the same information appears on both devices. To ensure consistency, this means that if you delete an email from your SPV E200, it will also be deleted from your Outlook inbox the next time that you synchronise.

If you don’t want your emails deleted from your Outlook inbox, you must make sur

not in the Deleted items folder on your phone before you synchronise.

1 In your inbox, scroll to the email that you wish to

delete.

2 Press Menu and select Delete. The email will be

deleted from your inbox.

3 To stop the email from also being deleted from

your PC, you need to remove it entirely from the memory of your SPV E200. To do this, press Menu again and scroll to Show folders. Press Select.

e that they are

4 You will see the folder tree. Scroll to Deleted items

and press Select.

5 A list of all of your deleted emails and text

messages will appear. At this point, scroll to the message you want to erase permanently and press Menu. Alternatively, simply press Menu from anywhere if you wish to delete all of the messages.

6 Select either Delete or Empty Folder and press the

Action key.

7 Now that the email has been removed from the

memory, it will not be erased from your PC when you next synchronise.

save your sent emails

It may be useful to keep a copy of your emails for later reference. Once set up, all the emails you send will be moved to your Sent Items folder.

1 Press Start, select Inbox with the Action key and

press Menu.

2 Scroll to Options and press the Action key. Scroll

to Sending and press the Action key.

3 Scroll to Save copies of sent items and press the

Action key so that a tick appears in the box.

4 You can also choose whether to include a copy

of the original message when replying to

email. Simply scroll to it and press the Action key so a tick appears in the box.

5 When you are finished pr

selection.

To view your sent emails:

1 From your Inbox press Menu, scroll to

Accounts/Folders and press the Action key.

2 Scroll to Sent Items and press the Action key to

open a list of all the messages you have sent.

ess Done to save your

set your incoming message size

You can choose how much of each message is initially downloaded. If you use GPRS you are charged for the amount of data you download, so setting the right size is important to achieve the balance between cost and efficiency.

Your SPV E200 is preset to download the first 500 bytes of each email. If emails contain attachments you will see Mark for Download and you can choose to download the full item. If you don’t want to download the full attachment, simply leave it.

To set your incoming message size:

1 From the Inbox press Menu, scroll to Options

and press the Action key. Scroll to Receiving and pr

ess the Action key.

2 Use the left and right navigation keys to select

how much of each message your SPV E200 will initially download.

3 Press Done when you have made your selection.

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messagingmessaging

display your messages your way

You can choose how your emails are arranged.

1 From the Inbox press Menu, scroll to Options

and press the Action key. Select Display and press the Action key.

2 Select whether you want to see the date and

time in the message list by pressing the Action key. If there is a tick in the box, they will appear.

3 Choose the order in which you want your

messages to be displayed, from:

■ Date received

■ Sender

■ Subject

4 Choose whether you want your messages

ascending or descending.

5 Pr

ess Done to save your selection.

send emails manually

If you only send a few emails, you may prefer to send them manually after writing them.

While you are getting used to your email account we recommend the following procedure:

1 Write your email as normal, and press Send. This

moves your email to the Outbox.

2 You are returned to your Inbox. Press Menu,

scroll to Show Folders and press the Action key. Scroll to Outbox and press the Action key.

3 Your emails will appear in consecutive order.

Press Menu, scroll to Send/Receive Email and press the Action key.

4 Along the top of your screen you will see

Dialling... As your emails are sent you will see:

■ Connecting...

■ Logging In...

■ Sending and Receiving

■ Sending Mail

■ 1 of 1 receiving

This lets you see what stage of sending and receiving you are at.

5 As your messages are sent they will disappear

from your Outbox.

When you are more comfortable with using email on your SPV E200, from anywhere in the Inbox press Menu, select Send/Receive Emails and press the Action key. Your SPV E200 will then send all the messages in your Outbox and receive any emails from your account.

keep in touch with your colleagues and friends in real time, using MSN Messenger

You can use MSN Messenger to send instant messages. It provides the same type of chat environment as MSN Messenger on your PC. For instance you can:

■

Send and receive instant messages.

■

See the status of others in your Messenger contacts list, or change your own status, for example, available, busy, out to lunch.

■

Invite other people to a chat conversation.

■

Block contacts from seeing your status or sending you messages.

To use MSN Messenger you will need a Microsoft .NET Passport account unless you already have a Hotmail account.

To set up a Microsoft .NET Passport account, go to: http://www.passport.com Once you have this account, you will need to sign into MSN Messenger using your Microsoft .NET Passport.

To sign in and out of MSN Messenger:

1 Press Start, and select MSN Messenger. Press

the Action key, and then press Sign In.

2 Enter your sign-in name, for example

name_123@hotmail.com, and password, and then press Sign In.

3 To sign out, press Menu, select Sign out, and

then press the Action key.

Note: If you do not sign out of MSN Messenger, you will remain on a data connection. This may result in additional charges on your bill.

messaging

To send an instant message:

1 Sign in to MSN Messenger. 2 Select the person in MSN Messenger to whom

you want to send an instant message, and press Send.

3 Enter your message, and press Send.

Note: To quickly add common messages, press

Menu, select My Text, and then select the text you want to use in the message.

To invite a contact to an ongoing chat press Menu, select Invite, and then select a contact.

To see who is already chatting press Menu, and

select Chats.

To accept or change between chats press Menu, select Chats, and then select the contact to begin chatting.

To add a contact to a chat, press Menu in the Messenger contacts list, select Add Contact, and then follow the directions on the screen.

To block or unblock a contact from seeing your status and sending you messages, select the contacts name in the Messenger contacts list, press Menu, and then select Block or Unblock.

To change your status:

1 In the Messenger contacts list, select your name,

and press the Action key.

2 Select a status description, such as Away, and

press the Action key.

Note: You must be signed in to MSN Messenger to change your displayed name.

Orange Photo

Messaging

To delete a contact select the contacts name in the Messenger contacts list, press Menu, and then select Delete Contact.

Orange Photo Messaging

take a photograph

Please see page 28 for how to take a photograph with your phone’s camera. Photographs are automatically saved to your Multimedia Album.

Before taking a photograph, press Menu to access the following further options:

■ Capture Mode

Select this to switch between image and video.

■ Zoom

Use the Action key to zoom in and out of your image.

■ Ambience

Select this to adjust the lighting of your shot.

■ Options

See opposite.

■ Album

See all the photos and videos stor phone.

ed on your

To adjust your camera settings:

1 Select the Camera the Start menu. 2 Press Menu and scroll to and select Options.

Choose to adjust:

■ General

Decide where you want to store your images on the Storage Card or on the Internal Memory and adjust the flicker setting and the JPEG quality.

■ Counter

The counter keeps track of how many images or videos you have recorded.

■ Image

Adjust the capture size of the image, the burst interval and the filename of the image.

■ Video

Adjust the capture size of the video clip, whether you want audio on or off and the filename of the video clip.

You can take a self portrait.

1 Turn your phone around so you are facing the

lens. You will be able to see your face in the mirror.

2 Arrange yourself as appropriate. When you are

ready to take your shot, press the red button on the side of your phone.

store and browse through the images in your Album

Your SPV E200 has an Album application so you can view your images. You can view the files as thumbnails, zoom in and out and watch them in a slide show.

To view your images in the Album:

1 Press Start and scroll to Multimedia Album.

Press the Action key.

2 Your Album will open up with the images and

video displayed as a series of thumbnails.

What are the options for customising your Album?

General To adjust the general Album

Slide Show Customise your Slide Show

Transition Effects

Sort By Order your images by date,

Thumbnail Adjust the thumbnail size,

Association Choose the file type for your

About Album information and version

settings such as the backlight and mute the sounds.

settings, how long an image is viewed, the direction of rotation and play order.

Decide how you want your slide show to appear and fade from image to image.

size, type and name.

number your thumbnails and show image information.

image.

number.

Orange Photo Messaging

3 To organise the images in your album, highlight

an image, press Menu and choose from the following options:

■ Send

To send your image in a photo message or via email.

■ Delete

To delete your image.

■ Save as

To save your image as a caller ID photo.

■ Rename

To personalise the name of the image.

■ Properties

To view the image properties, for instance the image name, storage position, size, type and date of creation.

■ Slide Show

To view all the images in your Album as a slideshow.

■ Options

View the image options. See the grey box on the previous page.

■ Change folder

Re-assign the storage folder for your image in the file manager.

■ New

To take a new image.

4 To view the individual image options, highlight an

image, press the Action key and then press Menu. Choose from:

■ Send

To send your image in a photo message or via email.

■ Delete

To delete the image. Press the Action key and press Yes to confirm deletion

■ Save As

Save the image as a Caller ID Photo or as your Home Screen.

■ Rename

Rename the image with a name of your choice.

■ View

To view the image properties, zoom in and out and rotate.

■ Camera

To go directly to the viewfinder to take another shot.

■ Thumbnails

o return to the thumbnail view of all your

images.

compose your own melody or send a recording you’ve made

1 Select Start then Inbox. Press New and scroll to

and select MMS.

2 Press Menu and select Insert. Select Sound and

press the Action key.

3 Press Menu, then:

■

New Recording - to create a new melody

■

Browse - to select a sound from your phone.

4 Assuming you chose New Recording from the

menu, you can record your own tune or voice message to send.

5 The sound file you have created will automatically

be given a name, but you can change it to anything you want.

6 Press Done when you have finished naming the

ecording. Your new melody will shown in the

Sound thumbnail library.

add a photograph to your photo message

1 Select Start then Inbox. Press New and scroll to

and select MMS.

2 You will enter the MMS Editor page. 3 Scroll to Insert Picture and press the Action key. 4 The Album will show. Decide whether you want

to take a new photograph by selecting the camera which is highlighted or select an existing image.

5 Select the camera. You will go straight to the

viewfinder.

6 Press capture to take your photograph and it will

be added to your Album as a thumbnail.

7 You can now select this picture and add it to

your message.

6362

Orange Photo Messaging

Orange Photo Messaging options

1 While you are creating your photo message, you

can select from a number of message options.

2 Press Menu and choose from:

■ Add Recipient

This opens your Contacts so you can select a recipient for your photo message.

■ Insert

To insert text, pictures and sound.

■ Remove Object

To remove an object from your message.

■ Preview

To have a look at your message before you send it.

■ Pages

Add or remove a page.

■ Background Colour

Select a colour for the backgr message.

■ Message Options

Adjust the priority and message type.

■ Postpone Message

Save the message to send later.

■ Send Message

Send your photo message.

■ Cancel Compose

To cancel the message and return to the Inbox.

ound of your

sending your message

When you have added a recipient, a subject, an image and sound to your photo message and you are happy to send it, simply press Send. It’s is on its way!

Note: You can send video messages as well as photo messages, as long as the video clips that you send are less than 100kb in size. You cannot currently send videos recorded on your SPV E200’s video recorder, and we ask that you do not try as the message will fail and you may incur charges.

video

videovideo

if a picture speaks a thousand words, a video tells a great deal more

Video Messaging is the latest way to share scenes from your life. Shoot a video using your SPV E200’s built in video camera, then save it to your phone to watch any time you like.

To record a video clip:

1 Press Start from the home screen and scroll to

Video Recorder. Press the Action key and the viewfinder will open automatically.

2 You can zoom in and out by scrolling up and

down with the Action key.

3 To begin recording, press the Action key; a red

dot flashes in the bottom right corner while recording is in progress. To stop, press the Action key again.

4 You can now play the clip back. Press Menu

then Play to watch it. If you don’t like it, press Menu and then Delete. If you don’t delete it, it is automatically saved to your Multimedia Album.

Video clips can be up to 10 seconds in length and are automatically saved to your phone’s Multimedia Album.

Note: You must obey all local laws governing the taking of videos. Do not use this video recorder illegally.

Before you begin shooting videos you may want to look at how your video is set up. To adjust your

Video Recorder settings:

1 Press Start and select Video Recorder. 2 Press Menu and then Options. Choose to adjust:

■ General

Adjust your storage options, and image quality.

■ Counter

Reset the image and video counter.

■ Image

Adjust the capture size of your images and add your own filename prefix.

■ Video

Adjust the captur

e size of your videos and add

your own filename prefix.

Once you have recorded a video clip it will be saved to your Multimedia Album and marked with a V to indicate that the file is a video file. Press Menu and select Album to choose from the following:

■ Send

You can send your video clip in several ways. Choose from:

■ Via MMS

Please note that you are not currently able to send videos recorded using your SPV E200 video recorder as these clips will exceed 100kb in size. The maximum size for Multi Media Messaging is 100kb. Please don’t attempt to send your videos using the MMS option as the message will fail and you may incur charges.

■ via Email

■ via Beaming

Send via infrared or Bluetooth.

■ Delete

Delete your video clip.

■ Save As

You can save your video as a Caller ID image.

■ Rename

Rename the video clip so that it is easier to locate in the Multimedia Album.

■ Delete

Delete the video clip.

■ Properties

Lists the image properties.

■ Slide Show

Creates a slide show of the clips stored in your Multimedia Album.

■ Options

You can adjust the options for the following:

■ General

Adjust the general options, for instance mute the sound while playing a video file.

■ Slide Show

Set the time delay, rotation options and play order for your slide show.

■ Transition effects

Set the speed and box size of your slideshow.

■ Sort by

Choose to sort your video clips by Name, Date, Size and Type.

■ Thumbnail Size

Choose the size of your image thumbnails.

■ About

Information about your Album application.

receiving video messages

Although you are not curr messages, you can receive them if sent to you by other people. To receive a video message:

1 When you receive a video message it will be

placed in your Inbox and you will see MMS (1) on the home screen.

2 To read the message select MMS on your home

screen and press the Action key

3 To open the video, press Menu then Play.

ently able to send video

video

get the freshest clips on the web from Orange

Why not make the most of your phone’s video player, and download great new clips from Orange?

Orange is constantly expanding the online library of video clips available to customers. Simply follow these instructions to find out more:

1 In the home screen, scroll to . Scroll to and press

the Action key. your phone will connect, then display the Orange World home page.

2 In the home page, scroll down to select film/TV

and press the Action key.

3 Once the film/TV page appears, scroll down to

SPV video trial zone, and select Take a look. Press the Action key.

4 Once you’re in the video zone, choose your clip

om a wide range of videos. simply click the title and it will be streamed to Windows Media Player, where you can watch it live.

Remember: Come back to this area often, as the

video available changes all of the time. From classic comedy clips to the latest release trailers, Orange is bringing video straight to your phone.

Orange Multi

Media services

Orange Multi Media ServicesOrange Multi Media Services

setting your connection

Your SPV E200 can access a world of information on the move, all at the touch of a few keys.

It is set to Orange GPRS by default. However, you can check or change the settings easily.

1 Press Start and scroll down to Settings. Press

the Action key.

2 Scroll to Data Connections and press the Action

key.

3 Internet connection is highlighted. It will normally

display Orange GPRS. To change your settings, press Menu and Edit Connections.

4 When you have finished, press Done.

If you should ever lose your Orange settings, you can re-enter them by following these directions, and copying the information from the table opposite.

1 Press Start and scroll down to Settings. Press

the Action key.

2 Scroll to Data Connections and press the Action

key.

3 Internet connection is highlighted. Press Menu

and select Edit Connections.

4 Choose GPRS Connections and press the Action

key.

5 If you have lost all of your settings, the screen

will appear blank. You will now need to create new accounts by pressing Menu then Add.

6 Create the following accounts, using these

settings.

Orange GPRS

Connects to The Internet Access point orangeinternet Leave the rest of the settings blank.

Orange MMS

Connects to MMS Network Access point orangemms Leave the rest of the settings blank.

Orange WAP

Connects to The Internet Access point orangewap Leave the rest of the settings blank.

Your phone also comes preset with WAP settings, and will use these to connect if GPRS is not working.

dial up

It is possible to connect to the Internet via your corporate server. To do this, you will need to get certain information regarding your corporate network from your IT department so you can complete the necessary settings.

1 Press Start, select Settings, select Data

Connections, and then press the Action key.

2 Press Menu, select Edit Connections, and then

press the Action key.

3 Dial-up Connections is highlighted. Depending on

your network capabilities, you may wish to either create a VPN (virtual private network) connection or Dial-up connection. Select the one you want and press the Action key.

4 Press Menu, select Add, and then press the

Action key.

5 Now fill in the details using the information

supplied by your IT department.

browsing the web on the move has never been easier

Internet Explorer

or download web pages to read when you’re offline. It supports HTML (Web), iMode and many wap sites, allowing you to surf, shop or trade on virtually any site.

allows you to surf the web online

The Internet Explorer web browser makes the most of your GPRS connections, while giving you the choice of what to download. Looking for key headlines from your favourite news site, but not interested in downloading all those graphic files? No problem. With a single tap, you’re reading only text.

If you want up-to-the-minute news and sport, the latest games and downloads, or pictur sounds to brighten up your SPV E200 or your photo messages, plus a wide range of interactive services from Orange, visit www.orange.co.uk/orangespv You’ll also find a constantly updated directory of the best sites for browsing on your SPV E200.

Alternatively, scroll to in the home screen and select a link from the dynamic panel, or check the Orange folder in the Start menu for links to exciting, downloadable content from Orange.

es and

Orange Multi Media ServicesOrange Multi Media Services

use Internet Explorer in a way that suits you

You can change the way web pages are displayed on your SPV E200.

To view Internet Explorer options:

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Press Menu, select Options, and then press the

Action key. You will see a list of options as shown in the grey box opposite.

To disconnect from the Internet press .

You can also connect directly to MSN services with Pocket Internet Explorer.

1 Pr

ess Start and scroll to Pocket MSN. Press the

Action key.

2 Internet Explorer will open and display an offline

information page. If you wish to go on, scroll to Continue and press the Action key.

What are the options in the Internet Explorer menu?

General To change the way web pages are

downloaded and displayed. For example, you can stop images displaying, turn off sound, fit the web page to the screen, request a warning before moving from secure web pages to non-secure web pages, allow cookies, or change the language.

Connections To change the network you connect

to. For example, change from ‘The Internet’ to ‘My Corporate Network’.

Memory Enables you to clear temporary

Internet files, cookies, and your web history to keep your phone confidential should it be used by anyone else.

navigating in Internet Explorer

With Internet Explorer, the Favourites list is displayed as the main offline screen. You can add your own favourites to this list for quick access to web sites you frequently visit. You can access the list from any web page by pressing Favourites.

Whenever you open Internet Explorer for the first time from the Start menu, the Favourites list will appear.

To view a favourite:

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Internet Explor

viewed; if you have not used Explorer since switching your phone on, Favourites will be shown. If another page is displayed, simply press the Favourites soft key.

er will display the last page that you

Surfing the Internet is about making your own way, and Orange lets you explore all of the sites you want. If you know the address of a website that you want to view, enter it in the address bar:

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Press Menu, select Address Bar, and then press

the Action key.

3 Enter the web address, and press Go.

To return to a web page

you previously visited in the same session press repeatedly until you see it again.

Select a favourite to view, and pr

ess Go.

Orange Multi Media ServicesOrange Multi Media Services

To view your most recently visited Web pages:

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Press Menu, select Address Bar, and press the

Action key.

3 Select View History, and press Go.

To visit a web page on the History list select the URL for a web page, and press Go.

Note: While you are connected to the Internet, you can change between Internet Explorer and other programs on your SPV E200 by pressing . This will not close your Internet connection. To return to the page you were viewing, press .

bookmark your favourite sites

If you find a web page that you want to visit another time, mark it as a favourite. Then, the next time you want to visit that web page, just select it from your Favourites list.

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Press Menu, select Address Bar, and press the

Action key.

3 Enter the web URL, and press Go.

4 When the web page is displayed, press Menu,

select Add Favourite, and then press the Action key.

5 Enter a name for the web site as you want it to

appear on your Favourites list, and press Add.

To create a new folder in Favourites:

1 Press Start, select Internet Explorer, and then

ess the Action key.

2 Press Menu, select Add Folder, and then press

the Action key.

3 Under Name, enter a name for the folder, and

press Add.

To delete a favourite:

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Select the favourite to delete, press Menu, select

Delete, and then press the Action key.

your SPV E200 online

Whether you use your SPV E200 or your PC, visit www.orange.co.uk/orangespv to learn even more about your phone.

Here you can see demonstrations of how to use the applications on your SPV E200, learn more about the features on your phone and see how Orange helps you get more from your SPV E200 with services such as Orange Update and Orange Add on.

stored or cached web pages

Your SPV E200 stores web pages as they are downloaded until its memory store, or cache, is full. If you go to a page that is already stored on your SPV E200, you will see the stored version when you select the page. Choose Refr see the latest web content for that page.

To refresh a web page you have recently visited:

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Select the web page to revisit from your

Favourites list or History list, and press Go.

3 Press Menu, select Refresh, and then press the

Action key.

esh from the menu to

To delete your browsing records:

1 Press Start, select Internet Explorer, and then

press the Action key.

2 Press Menu and select Options. 3 Scroll down to Memory and press the Action key. 4 Select whether you wish to delete information

from:

■ Temporary Files

■ Cookies

■ History

5 Press Clear to empty that folder and Yes to

confirm your choice.

Orange Multi Media ServicesOrange Multi Media Services

download wirefreeTMwith Orange Update

As explained on page 76, Orange Update allows Orange to send updated software direct to your phone.

Before you download an application, there are a number of options you can choose from.

1 Press Menu when in the Check for Updates

screen. Choose one of the following options:

■

Select Chooses the application highlighted without downloading it. You can also press the Action key while highlighting an option.

■

Download Now Begins to download the new application.

■

Deselect All Deselects all of your curr applications.

■

View Downloads Shows the current applications that have been installed on your phone.

■

Check for New Updates Connects to Orange to see if there are any new updates or applications available.

■

About Orange Update Information about the Orange Update software.

■

Exit Quits Orange Update.

ently selected

keep your information secure with Orange Backup

As explained on page 76, you can set your phone to automatically backup information on a regular basis, as well as choose which information is copied. This keeps your personal data secure, so that if anything should go wrong, you can always retrieve it from the secure Orange server.

To backup your data manually:

1 Press Start, scroll to Orange Backup and press

the Action key.

2 1:Backup will be highlighted. Press the Action key. 3 Select which items you would like to store and

press the Action key to select or deselect them. Items with a tick next to them will be saved.

4 Press Send to start saving your data on the

remote server.

To set your SPV E200 to automatically backup

your data:

1 Press Start, scroll to Orange Backup and press

the Action key.

2 Scroll to Options and press the Action key.

1:Schedule backups will be highlighted. Press the Action key so that a tick appears in the box.

3 Use the Action key to select Monthly, Daily or

Weekly backup.

4 Use the keypad to set the time that you want to

send your information to be stored.

5 Use the Action key to select or deselect which

information you want backed up.

6 Press OK when you have finished and your SPV

E200 will now automatically send your information to be stored at the time and fr

equency you have

set.

Note: You will be charged for each call you make to Orange Backup at your standard service charge.

To restore the information from the remote server

to your phone:

1 Press Start, scroll to Orange Backup and press

the Action key.

2 Scroll to 2:Restore and press the Action key. 3 Select which items you would like restoring to

your phone using the Action key. Items with a tick next to them will be restored.

4 Press down on the Action key and use the

keypad to set the time that you want to send your information to be stored.

5 Use the Action key to select or deselect which

information you want backed up.

6 Press OK when you have finished and your SPV

E200 will now automatically send your information to be stored at the time and frequency you have set.

Note: You will be charged for each call you make to Orange Backup at your standard service charge.

Orange Multi Media ServicesOrange Multi Media Services

read or listen to news, jokes, weather and more

To set up an Orange text alert simply call 277 free from your Orange phone:

1 Call 277. 2 Follow the voice prompts.

After setting up an alert, you’ll receive a text message every time there’s an update about the subject you’ve chosen.

To cancel an alert dial 277 and follow the prompts.

Note: You can receive text alerts when roaming but you cannot set them up.

When you call 177, you can listen to up to date

information on a variety of subjects.

1 Call 177. 2 Simply follow the voice prompts to hear the

information you want.

access information direct from your phone’s Information menu

1 Press Start, and enter the Orange folder. Scroll to

Information and press the Action key. Choose from the following topics:

■

Sport

■

Lifestyle

■

Finance

2 You will be offered a further list of options. Scroll

to the one you want and press the Action key.

3 Enter the code for your specific information and

press the Action key.

4 Choose from the following three options:

■

Latest Sends you a single text message with the latest information.

■

All futur

Requests that you are sent regular updates.

■

No more Cancels the All future option.

access Orange Internet from your PC for all these features

■ Personal email address and free email alerts

When you’re out and about, you can receive a text message on your Orange phone to alert you to emails you’ve received.

■ Personal diary and free alerts

Receive a text message on your Orange phone as a reminder of dates and events that are important to you.

■ Send 30 free text messages when online every

month to all UK digital mobile phones.

■ Receive information as a text message on your

Orange phone on the latest news, weather, sport, directory, entertainment and lifestyle updates. This is not available to some pay as you go customers.

To register with Orange Internet just visit www.orange.co.uk/register

manage your Orange phone account online

not available to pay as you go customers

■ Check how many inclusive minutes you have

remaining

■ View your latest bill

■ Set up a Direct Debit or pay by credit card

securely

■ Change your Service Plan

For more information on Multi Media services call the Orange Literature Request Line on 150, if you are a pay as you go customer, 451 from your Orange phone.

Request a copy of the Orange Explain Multi Media services booklet. Alternatively, visit our website at www

.orange.co.uk/multimedia

Orange Multi Media ServicesOrange Multi Media Services

download and listen to music on the move using Windows Media Player on your SPV E200

Using Windows Media™ Player 7.0 (which comes on your SPV E200) or later, you can play Windows Media audio files and MP3 audio files on your SPV E200. You can also copy digital music directly from your PC to your SPV E200 by using Media Player or ActiveSync. For more information about copying files to your SPV E200, see the Media Player Help on your PC.

There are two ways to play files. You can either stream the file over the Internet, or save the file to your phone’s memory and play it from there.

To play a media file stored on your phone:

1 Press Start, scroll to Windows Media and press

the Action key.

2 You will enter a screen which shows all of the

available media files on your phone. This is called the Local Content screen. Simply scroll to the file you wish to play, and press Play.

To play a streaming media file over the Internet

1 In the Local Content screen press Menu and

scroll to Open URL. Press the Action key.

2 Enter the web URL that you want to stream the

media from, and press Play

Note: Some music may have a copyright license.

You can listen to a media file over the Internet by streaming via your phone’s media player, and then add it to the Favourites list. The next time you want to listen to the file it will be on your SPV E200. Simply select it from Favourites.

To add a streaming media file to Favourites:

1 Connect to a streaming media file on the

Internet.

2 While the media file is playing, press Menu and

select Add to Favourites. Press the Action key.

To play a favourite:

1 On the Local Content screen, press the Menu

soft key, select Favourites, and then pr Action key.

2 Select an item, and press the Play soft key.

To delete a favourite simply select it, press the Menu soft key, select Delete, and then press the Action key.

ess the

install applications with Orange Add On

The Orange Add On card is a selection of content from Orange that you can install on your phone, increasing its capacity and adding to the extensive features already available for you to use.

Orange Add On is available either as an SD Card or as a CD. If you have the CD, you will need to synchronise your phone with your PC and install the applications via ActiveSync.

You will have received the Orange Add On Card with your SPV E200. Simply insert it into the SD slot on your phone after you have switched your phone on. Remember to first remove the dust protection insert that came with your phone by pushing it in then releasing it. The Orange Add On card will automatically start. Pr available files.

1 Scroll to the file that you wish to open and press

the Action key.

2 Simply scroll to the application that you want to

install and press the Action key.

3 Follow the on-screen prompts. Once installed,

the application will appear in the relevant folder on your phone.

ess Next to open the list of

Orange Multi Media ServicesOrange Multi Media Services

Note: To keep your phone operating at its optimum

level, you should not attempt to install all of the applications on your phone at any one time as this will cause memory problems. Instead, install applications as you need them, and delete those that you no longer use.

To delete an application:

1 Press Start in the home screen. 2 Select Settings. 3 Select Remove Programs. 4 A list of installed applications will appear. Scroll

to the one that you wish to delete and press the Action key.

5 Press Yes to delete the program, or No to cancel.

If you have any questions or queries about your Add On Card or any applications contained on it, please call Customer Services on 150 from your Orange phone.

To check that you have enough memory space

to install a new application:

1 Press Start and select Settings then press the

Action key.

2 Select About and press the Action key. 3 Scroll down until you can see:

Available Memory: x

This will tell you if there’s enough memory available for you to download your new application.

play games on your phone

There are three games options on your phone. You can play games online, or choose from Jawbreaker and Solitaire which are stored on your handset.

The Games link in your games menu takes you to your Orange games channel where you can search for and play games online.

To play Jawbreaker:

The object of Jawbreaker is to clear the screen by selecting groups of the same colour balls and destroying them.You win the game when all the balls have disappear

ed.

1 Press Start and select Games. Scroll to

Jawbreaker and press the Action key.

2 Use the Action key to scroll right and left, up and

down and press it twice to select and destroy a block of coloured balls. The first press shows you the score a block of balls will give and the second press confirms your selection.

To play Solitaire:

The object of Solitaire is to use all the cards in the deck to build up the four suit stacks in ascending order, beginning with the aces.

You win the game when all cards are on the suit stacks.

Press Start, and select Games. Scroll to Solitaire and press the Action key. Your SPV E200 will automatically start a new game of Solitaire.

To move cards in Solitaire:

1 Press the number or character above the card

stack displaying the card you want to move. Then press the number or character above the card stack to which you want to move the card.

Note: Pressing Up will move a card to one of the four card stacks on the upper right corner of the screen if it belongs there. For example, if you have an ace displayed in one of the seven stacks, press the number above the ace, and then press Up.

2 Move any aces on the seven stacks to the four

card spaces at the top of the screen, and then make any other available plays.

3 When you have made all available plays, press

the Draw soft key to turn over cards.

Note: The card that is face up on the deck is always available for play.

Orange Multi Media Services

additional

features

additional features

speak with up to five other people at the same time

not available to pay as you go customers

Conference Calling is a great way to chat with up to five other people while you’re out and about.

To activate Conference Calling call Customer Services on 150 from your Orange phone or 07973 100 150 from any other phone.

There is no charge but you may be asked for a refundable deposit. You will receive a SIM update when the service has been activated. Turn your phone off and back on again.

To start a conference call:

1 Call someone in the usual way. The display will

show a name (if stored in the memory).

2 Press Menu and select Hold. 3 Make another call in the usual way while the first

call is on hold.

4 Select Confer 5 Repeat steps 2 to 4 to add more people to your

conference.

6 To speak to one person privately, press Menu,

scroll to Private and press the Action key.

ence then press the Action key.

You will see a list of callers in the Conference call. Scroll to the one you want to speak to and press the Action key. While speaking to one caller, Conference is highlighted on your screen. To return to the Conference, simply press the Action key.

7 Press to end your whole Conference call.

Alternatively, to disconnect one person, speak to them privately before pressing .

Note: If you are abroad the availability of this service depends on the network you are using. You will be charged for each call you make at standard talk plan rates.

keep your business and personal lives separate by using two different lines

not available to pay as you go customers

With Line 2 you can keep business and personal calls separate.

To activate Line 2 call Customer Services on 150 from your Orange phone or 07973 100 150 from any other phone.

There is a one-off connection charge and you receive a reduced monthly charge on your Line 2 Service Plan. You will receive a SIM update when the service has been activated.

To switch from Line 1 to Line 2 in order to make a call on Line 2:

1 Press Start and scroll to Settings. Press the

Action key.

2 Phone is highlighted. Press the Action key, then

scroll to and select Call Options.

3 Scroll down to Current outgoing line, and scroll

right to select 2. Press Done.

The following tariffs are not available on Line 2:

■ Orange Everytime 20 if it includes an option to

call other networks

■ Orange Everytime 400

■ Orange Everytime 1000

■ Orange Talk 150

■ Orange T

■ Orange Talk 500

■ When you receive a call on Line 2, your phone

alk 200

will ring without you having to have Line 2 selected. You can receive but not send text messages from Line 2.

Orange Assistant

not available to pay as you go customers

When you can’t take calls, you can divert them to Orange

Assistant. An Orange operator will answer all your calls in

person and send the messages to your phone as text messages. This way your callers are diverted to a real person instead of an answer message and can relay their messages to you quickly and easily.

There is no charge for the Call Divert to Orange Assistant or for direct calls to Orange Assistant. You only pay for the messages that you receive. You can either pay per message or pay a monthly subscription for an unlimited number of messages. The number of messages Orange Assistant can receive and relay to you is unlimited.

Call 07973 100 124 to set up Orange Assistant

Note: Orange Assistant is not available while abroad.

■ You receive a separate

Line 2 which you can also personalise. Call your Answer Phone in the usual way but remember to switch to Line 2 first.

If you call your Line 2 Answer Phone but have no messages, you will automatically be connected to your Line 1 Answer Phone if you have messages.

Note: Line 2 is not available while roaming and does not support Fax and Data.

Answer Phone for your

additional featuresadditional features

your SPV E200 gives your laptop PC Internet access on the move

Use your SPV as an external modem for your laptop PC using the INF file on the CD that came in your box, also available to download from www.orange.co.uk.

To set up an infrared or USB modem connection:

1 Make sure that your SPV E200 is not connected

to another device.

2 Press Start, then scroll to and select Accessories

with the Action key.

3 Select Modem Link, and press the Action key 4 Under Connection, select USB, Serial (COM1:) or

IrCOMM infrared, press Menu, and select Activate with the Action key.

5 Connect your SPV E200 to the device with which

you want to use your SPV as a modem.

To activate the modem link, first make sure that if you are using a USB or serial connection, your SPV E200 and PC are connected.

1 Press Start, then scroll to and select Accessories

with the Action key.

2 Select Modem Link, and press the Action key 3 Press Menu, and select Activate.

Orange Answer Fax

not available to pay as you go customers

If you spend a lot of time away from the office, you can still keep on top of your faxes with Orange Answer Fax, which enables your Orange phone to store faxes until it is convenient for you to print them. Whenever a colleague or friend sends you a fax on your personal Answer Fax number, you will receive a text message that tells you how many pages there are and the number it was sent from.

You can then use your Orange phone to retrieve and print your faxes using any fax machine that is convenient to you. Simply call your Answer Phone by pressing and holding the 1 key, and follow the simple prompts to retrieve your faxes.

To connect to Orange Answer Fax, call 150 from your Orange phone.

Note: If you ar depends upon the network you are using.

4 If you are using infrared, align the SPV’s infrared

(IR) port or connect the cable to the device.

To deactivate the modem link:

1 Press Start, then scroll to and select Accessories

with the Action key.

e abroad the availability of this service

2 Select Modem Link, and press the Action key. 3 Press Menu, select Deactivate, and press the

Action key.

Note: Failing to deactivate the Modem Link when you have finished using it may result in problems with using ActiveSync in the same session.

connect to another device wirefreeTMusing infrared

You can use the infrared port of your phone to communicate wirefree

You can browse the Internet or check your emails if you connect to a laptop computer, or you can send contacts, business cards, calendar entries, ringtones and game commands from one handset to another

To communicate via infrared you need to activate the infrared port.

To activate the infrared port:

1 Ensure that the infrared ports of the sending and

2 To activate the infrared port on your phone, press

receiving devices are pointing at, and within one metre, of each other.

Start, then scroll to and select Accessories with the Action key

with other infrared devices.

3 Select Modem Link and Under Connection, select

IrCOMM, press Menu, and select Activate, with the Action key. Press Done to save the changes.

If data transfer is not started within one minute of activation, the connection is cancelled and needs to be started again.

When the user of another phone sends you names and numbers via infrared, you will receive them as text messages. You must first set your SPV to accept incoming infrared messages:

1 Press Start, scroll to Settings and press the

Action key.

2 Select Beam and press the Action key. 3 Tick the Receive incoming beams box, and pr

Done.

Note:

Do not point the infrared beam at anyone’s eye or allow it to interfere with other infrared devices. This device is a Class 1 Laser product. Two devices linked by infrared should not be more than 1 metre apart.

ess

additional featuresadditional features

use Bluetooth™ for wirefree™ communication with another device

Bluetooth™ is a new radio technology that enables you to make wireless connections between your phone and other electronic devices. This allows for the easy exchange of information like contacts and diary appointments and will allow you to connect to a laptop to use your phone as a modem for example.

For the most effective Bluetooth™ communication, always keep the Bluetooth™ devices within 10 metres of each other.

When you first activate Bluetooth™ the phone will ask for the device name of your phone. You can accept the default name or change it. Once you have accepted the name Name Saved is shown.

Before your phone can communicate with another device, you need to pair your phone with a device. Your phone can be paired with up to 10 other Bluetooth™ devices.

To pair your phone with another Bluetooth™

device:

1 Make sure that Bluetooth™ is active or

discoverable on the other device.

2 To activate Bluetooth™ on your phone, press

Start and select Settings. Scroll to and select Bluetooth™.

3 Select On, then press Menu. Bonded Devices is

selected. Press the Action key.

4 You’ll see a list of devices currently paired with

your phone. A paired device is not necessarily connected to your phone, but can be connected because a paired relationship has been set up between the two devices.

5 If there are no devices on the list, or to add a

device, press Menu and select Add.

6 Your phone will search for any active Bluetooth™

devices in the area. When it has found them, they will be displayed in a list. Scroll to the one that you want create a partnership with, and press the Action key.

7 Enter a PIN number; this number is only for the

specific relationship between your SPV and the device. The device might already have a PIN number (printed in the user guide, for example) that you will need to use. Otherwise, make up your own number and enter it into your SPV.

8 If you have made up a PIN, the other device will

prompt you to enter the same PIN.

9 You can now give the device a name on your

SPV E200; this is the name that will appear in your Bonded Devices list. The other device will also ask for a name for your SPV E200.

10Your phone will now be paired with the new

device, and the device will appear in the Bonded Devices list. The next time you wish to connect to it, simply scroll to it in the list and press the Action key.

Sometimes, another device may wish to pair with your SPV E200. In order for this to happen, your phone must be in Discoverable mode:

1 Press Start and select Settings. Scroll to and

select Bluetooth™.

2 Select Discoverable. Other devices will now be

able to see you and initiate partnerships.

When Bluetooth™ is active, you will see in the home screen.

Note: Another device cannot pair with your SPV E200 without your permission. Whenever another device attempts to pair notification message,

Note: In some countries there may be restrictions on using Bluetooth™ devices. Check with your local service provider.

, you will receive a

symbols

Symbols are displayed along the very top of your SPV E200’s display.

Shown below are common symbols and their meanings.

GPRS available

New email or text message

New Answer Phone message. When you receive a new Answer Phone message on Line 2, you will have to switch to Line 2 to listen to it

New message from Instant Messenger when you are in another application

Voice call active

Data call active

Call forwarding

Call on hold

Missed call

additional features

Line 1

Line 2

Battery level

Low battery

Battery charging

No battery

Signal strength

Radio off

No signal

GPRS in use

Roaming

Sync error

Ringer of

Bluetooth™ active

abc Conventional text input, lower case

ABC Conventional text input, upper case

ABC Conventional text input, caps lock

t9 Predictive text input, lower case

T9 Predictive text input, upper case

T9 Predictive text input, caps lock

123 Numeric input mode

An email attachment which has been downloaded

An email attachment which has not been downloaded

An email attachment awaiting download

Message has not downloaded

manage your phone’s performance

Keeping applications open while you’re not using them takes up unnecessary memory, slowing your phone down. It’s a good idea to check what you open and shut what you don’t need, using Tasks

Manager.

1 From the home screen, press Start and scroll to

System Management, and press the Action key.

2 Select Task Manager and press the Action key. 3 You will see a list of open applications. 4 You can scroll to individual applications that you

wish to close, and then shut them by pressing Menu and selecting Stop. Or, you can simply press Menu and select Stop All to shut down all of the current applications.

5 Alternatively, scroll to an application that you

wish to keep open, pr All But Selected.

6 To go to one of the applications in the list, simply

scroll to it and press the Action key.

ess Menu and select Stop

It’s easy to let your phone’s memory get cluttered up with unnecessary emails, text messages and other information. Using Space Maker, you can now monitor memory usage, and delete any data that you no longer need.

Note: Before using Space Maker, it is advisable that you use Orange Backup to save all your personal information to the Orange server. This way, should you accidentally delete something, you can retrieve it via Restore.

Note: Space Maker deletions are not reversible.

1 From the home screen, press Start and scroll to

System Management, and press the Action key.

2 Select Space Maker and press the Action key. 3 The bar will tell you how much free memory your

phone has.

4 Pr

ess Menu to choose from the following

options:

■ Erase Email

Choose to delete all of your Emails, or only those from selected folders. You can also select Read to go through them and delete them individually.

■ Erase SMS

Choose to delete all of your text messages, or choose Read to go through them and delete them individually.

■ Erase Call History

Delete the record of your most recent made, received and missed calls.

■ Erase Speed Dial

Delete your speed dials.

■ Erase Voice Notes

Delete any voice recordings you have made.

■ Erase All

Delete all of the above.

■ Refresh

Once you have deleted information, choose Refresh to see your phone’s new memory status.

■ About

Information on Space Maker.

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viewing and changing your settings

There are several settings that you can alter in order to change the way that your phone looks and behaves.

To view the main Settings menu:

1 Press Start, select Settings, and press the

Action key.

2 Choose an option from the following pages.

phone

Phone settings are primarily used to set options for calls you receive, such as Call Forwarding, Call Waiting, and Caller id. The box opposite outlines what settings ar submenu.

e available to change in this

What are the phone settings options?

Call Barring to block incoming or outgoing calls.

Call Forwarding to forward all or selected calls to

another number.

Call Options to change your outgoing line from Line

1 to Line 2.

Call Waiting to turn Call Waiting on or off.

Caller ID to let your identification be known to

all callers, only your contacts, or no callers.

Channels to select the language

Fixed Dialling to limit your calling area to one or

more specific phone numbers and/or area codes.

Networks identifies your Orange network and

changes your network selection from Automatic to Manual.

sounds

Sounds settings are used to personalise the sounds for ring tones, alerts, and reminders.

To create your own sounds:

1 Go to where the sound file is stored on your PC

and copy the file. The file format must be in .wav or .mid format. However, some .wav formats (such as 4kbit) are not supported.

2 In ActiveSync on your PC, click Explore and

double-click Storage. Paste the file into the relevant folder. If you don’t have a Sounds folder in your Storage folder, you may find it useful to create one to store sound files.

3 On the home screen on your SPV E200, press

Start, select Settings, select Sounds, and then press the Action key

4 Select the item to customise, and scroll Left or

Right to select the sound you want. Press Done.

Note: Make sure that the SPV E200 is connected to your PC via USB before you open ActiveSync to transfer the sound file. If the sound file is not in a .wav or .mid format you may be able to convert the file into the correct format using Windows Media Encoder at www.microsoft.com/windowsmedia on your PC.

switch profiles and change the way your phone behaves

A profile is a phone setting that determines how your phone behaves when, for example, you receive new text messages or Answer Phone messages. You may want your SPV E200 to ring louder if a client is calling, or you may not want the SPV E200 to ring at all, but want to hear calendar reminders. The default profile for your SPV E200 is the Normal profile. The name of the current profile is displayed on the home screen.

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To view Profiles settings press Start, select Settings, select Profiles, and then press the Action key.

Note: You can also get to Profile settings by selecting Profile: [Type] from the home screen when you have selected this icon .

There are several preset profiles that allow you to change your phone to suit your circumstances or environment.

1 Press Down to select Profile: [Type], and press

the Action key.

2 Select the profile you want, press the Action key

to set the profile, and then press Done.

Note: You can also select a different profile using the Quick List. Press the Power key, select the profile, and then press the Action key

You can change the names of some of the profiles. Simply highlight the Profile you want to change, then select Menu and Edit.

To change a profile in the Settings menu

1 Press Start, select Settings, select Profiles, and

then press the Action key.

2 Select the profile to modify, press Menu, and

then select Edit.

3 Modify the settings, and press Done.

Match your profile to your calendar by setting your profile to Automatic. In Automatic mode your phone will switch to Silent mode whenever you have a meeting saved in your Calendar. If you have an all-day meeting, your SPV E200 will remain in Silent mode all day.

using the quick list

The Quick List displays a list of options for when you need to very quickly change the way your phone behaves.

1 Press and release the Power key. 2 The Quick List will open to display the following

options as well as a series of sound profiles:

■ Power off

Select to switch your phone off safely.

■ Flight mode

Select when travelling on an aircraft.

■ Key lock

Locks the keypad.

■ Device lock

Select how soon your device will lock, after the last key press.

■ Pr

ofiles

A list of the profiles to change them quickly.

home screen

Home screen settings are used to change the home screen layout, the colour scheme, the background image, and the time delay before the home screen appears, when the SPV E200 is idle.

1 Press Start and select Settings. 2 Select Home Screen, and press the Action key.

To customise the home screen with your own image:

1 Go to where your image file is stored on your

PC, and copy the image file. The file format must be .gif, .jpg, or .bmp.

2 In ActiveSync on your PC, click Explore, double-

click IPSM, double-click Application Data, double-click Home, and then paste the image file into the Home folder.

3 On the home screen on your SPV E200, press

Start, select Settings, select Home Screen, and then press the Action key.

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4 Select Background image, and press Left or

Right to select your image. Press Done.

Note: You can also select an image by selecting Background image and pressing the Action key. This will show you the complete list of images to choose from.

Note: Make sure that your SPV E200 is connected to your PC via a USB cable before you open Active Sync to paste the image file. For best results, use images that are 176 x 200 pixels in size, as this will fit best on the screen. If the image file is not in a .gif, .bmp or .jpg format you may be able to convert the file into the corr image editing program, such as Paint on your PC.

ect format using an

about settings

About displays information about the SPV E200’s operating system, including version numbers and copyright information.

1 Press Start and select Settings. 2 Scroll to About, and then press the Action key.

accessibility

Accessibility settings are used to configure the system font size, multipress time out, confirmation time out, and in-call alert volume.

1 Press Start and select Settings. 2 Select Accessibility, and then press the Action

key.

choose your power management settings

To save battery power and increase the battery usage time, your SPV E200 has a number of adaptable power management settings.

You may have already noticed the screen going dark or blank while you are using your SPV E200.

This is because it has been preset to conserve battery power by reducing the supply needed to display the home screen.

If you would like to change your power

management settings:

1 Press Start and select Settings. 2 Select Power Management and then edit the

settings you wish to change using the scr keys.

You can also check to see how charged your battery is in the Power Management settings.

oll

data connections

Data Connections settings enable you to set up Dial-up, Virtual Private Network (VPN), Proxy, and General Packet Radio Service (GPRS) connections so you can connect to the Internet or your corporate network.

date and time

Date and Time settings enable you to change the local time zone, the current date and time, and to set the alarm.

Press Start, then Settings and scroll to and select More. Select Date and T Action key.

ime, and then press the

owner information

Owner Information settings are used to enter and display personal information, such as your name, phone number and email address. This is helpful, for example, in the event that you lose your SPV E200 so that you can be contacted if it is found.

Press Start, then Settings and scroll to and select More. Select Owner Information, and then press the Action key.

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regional settings

Regional Settings are used to change the SPV E200’s language, date and time style, as well as number and currency formatting options.

Press Start, then Settings and scroll to and select More. Select Regional Settings, and then press the Action key.

remove programs

Remove Programs settings are used to remove applications that you have downloaded to your SPV E200. This is useful if your memory is getting full and you would like to download a new application.

Press Start, then Settings and scroll to and select Mor

e. Select Remove Programs, and then press the

Action key.

security

Security settings are used to enable phone lock or SIM lock and to set the phone lock password.

Press Start, then Settings and scroll to and select More. Select Security, and then press the Action key.

download a ringtone

There are several ways to download a new ringtone to your SPV E200. You can use Internet Explorer or, if you receive a ringtone via Multi Media Messaging or email, you can download it straight to your phone. You can also use ActiveSync to transfer files from your PC.

To download a ringtone simply means to transfer the file from its original location to your phone. When the sound file is stored on your phone you can use it for many different things, for example as a ringtone or as an alarm.

To use Internet Explorer:

1 Press Start and then select Internet Explorer with

the Action key.

2 Scroll to Ringtones in your Favourites list and

press Go.

3 Scroll to the sound you wish to download and

select Preview to hear the sound in Windows Media Player, or Download to automatically download it.

4 If you listen to the preview and decide to

download the sound, press scroll to Download underneath your chosen sound and press the Action key.

5 You will be asked to confirm your choice. Pr

Yes or No.

ess

6 You will see a counter showing the transfer of the

file then a screen showing the successful installation of your sound. Press OK.

To download a ringtone received as a Multi

Media message:

1 Open the message containing the ringtone. 2 Press Menu and select Save Objects then press

the Action key.

3 Highlight the sound you received and press Save. 4 You can give your file a new name if you wish,

using the key to delete characters. Press Done when you are finished.

5 You will see Info Object successfully saved. Press

OK.

6 Press

to return to the home screen.

To download a ringtone received as an

attachment to an email:

1 Open the email containing the attachment and

scroll down to highlight the line Mark for Download. Press the Action key.

2 Press to return your Inbox. Press Menu and

select Send/Receive Email to receive the full sound attachment.

3 When your SPV E200 has finished downloading

your emails, open up the email containing the sound file again.

4 Highlight the sound file and press the Action key

to hear the attachment.

5 When it has finished playing press Menu. Save

Sound is highlighted. Press the Action key.

6 You will see a scr

been saved. Press OK.

To download a file using ActiveSync:

1 Connect your SPV E200 to your PC using

ActiveSync. For more information see section 11.

2 Click on Explore on your PC and open the

Storage folder

3 If you have a Sounds folder in the Storage folder,

use this to store your ringtone. If you don’t have a sounds folder, you may wish to create one to store ringtones.

een confirming the sound has

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4 Drop your ringtone .wav file into the sounds folder

and it will then transfer to your SPV E200 when you synchronise.

Now that the file you received is saved to your phone you can set it as a ringtone.

1 Press Start, scroll to Settings and press the Action

key.

2 Scroll to Sounds and press the Action key. 3 Ring tone for Line 1 is highlighted. Scroll left or

right through the list until you reach the name of the file you downloaded.

4 When your file is selected, press Done.

You can also use your own sounds for alerts, such as text message or email alerts.

choosing your regional settings

Set your SPV E200 to match local settings when you travel abroad.

1 Press Start, select Settings and press the Action

key.

2 Select More and Regional Settings and press the

Action key.

3 You can then set the language your phone uses,

as well as any local dialects. You need to turn your phone off and back on again to activate the new language settings.

4 You can also choose how the date and time are

displayed.

5 Positive/Negative number lets you choose how

you prefer longer numbers to appear Positive/negative currency. lets you choose how you prefer sums of money to be displayed.

6 When you have made all your changes press

Done.

, while

manage your

time and calls

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manage your time and callsmanage your time and calls

using the calendar

The calendar enables you to make a note of and view appointments, and then view your schedule by day, week or month.

To create a new appointment:

1 Press Start, select Calendar, and then press the

Action key.

2 Press Menu. New is highlighted. Press the Action

key.

3 Enter information in the fields displayed. 4 Press Done when your appointment is complete.

Note: When you create a new appointment on your

SPV E200, you can synchronise the Calendar with your PC or a server to keep your schedule information up to date in all locations.

To view an appointment:

1 Press Start, select Calendar, and then press the

Action key.

2 Select the appointment to open, and press the

Action key.

To edit an appointment:

1 Press Start, select Calendar, and then press the

Action key.

2 Select the appointment to edit, press the Action

key, and then press Edit.

3 Make the changes, and press Done.

To delete an appointment:

1 Press Start, select Calendar, and then press the

Action key.

2 Select the appointment to delete, press Menu,

select Delete, and then press the Action key.

Match your profile to your calendar by setting your profile to Automatic. In Automatic mode your phone will switch to Silent mode whenever you have a meeting saved in your calendar. If you have an all- day meeting, your SPV E200 will remain in Silent mode all day.

viewing your calendar

You can view your schedule in your calendar in three different ways: Agenda, Week, and Month.

■ agenda view

The Agenda view in your calendar is the standard setting for calendar information. This view displays meetings and appointments scheduled for the current day. The appointments are shown in chronological order according to start time. All-day appointments are shown as a single line at the top of the Agenda view. Up to three all-day events will be displayed.

To view your agenda for the current day:

1 Press Start, select Calendar, and then press the

Action key.

2 If you are in the calendar and you are using the

Week or Month view, press Menu, select Agenda View, and press the Action key.

Note: To look at your agenda for previous or approaching dates, press Left or Right to scroll through the days.

To view your agenda for a specific date:

1 Press Start, select Calendar, and then press the

Action key.

2 Select Menu, select Go to Date, and then press

the Action key.

3 Enter the date you want to view, and press

Done.

■ week view

The Week view shows your schedule for a chosen week. It allows you to get a quick indication of your free and busy time, and easily allows you to create an appointment at any time. The Week view displays the hours from 9:00am to 5:00pm in one-hour rectangles moving from the left side of the screen. You can scroll up or down to show the hours before or after those displayed.

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manage your time and callsmanage your time and calls

Note: If you scroll up or down and leave Week

view, the hours last shown will be displayed the next time you return to Week view.

To view appointments for the week:

1 Press Start, select Calendar, and then press the

Action key.

2 Press Menu, select Week View, and then press

the Action key.

Note: To change settings for Week View, press Menu, select Options, and then press the Action key

■ month view

This gives an overview of your monthly schedule. The arrows pointing upwards to the left represent morning appointments, and the arrows pointing downward to the right represent afternoon appointments. An all-day event is indicated by a box inside the calendar day.

If you have morning and afternoon appointments and an all-day event, a box will surround that calendar day.

To view your schedule for the month:

1 Press Start, select Calendar, and then press the

Action key.

2 Press Menu, select Month View, and then press

the Action key.

importing calendar information

You can import calendar information via infrared from another calendar program using iCal or vCal format if both phones provide this format.

the Tasks list

The Tasks list shows your ‘things to do’ list. An item is followed by an exclamation mark if it has been marked as high priority and a down arrow if it has been marked as low priority. Overdue tasks are displayed bold and red. Completed tasks are displayed with the check box selected.

You can use your Task Manager to keep track of all the tasks in your Tasks list and in your calendar.

Note: If you synchr completed tasks are removed from your SPV E200 after synchronisation. They are then displayed on your PC in grey with a line through.

onise tasks with your PC,

using the Tasks list

To create a new task:

1 Press Start, select More, and then More again.

Select Tasks, and then press the Action key.

2 Enter the task in the Enter new task here field by

pressing the Up key to clear the box, entering your task and then pressing the Action key.

Note: When you create a new task on your SPV E200, you can synchronise tasks with your PC to keep your Tasks list up to date in both locations. If you create a new task with a reminder on your PC, you can synchronise tasks so you see or hear the reminder on your SPV E200 as well.

To mark a task as complete:

1 Press Start, select More, and then More again.

Select Tasks, and then press the Action key.

2 Select the task, and press Complete.

To mark a task as incomplete:

1 Press Start, select More, and then More again.

Select Tasks, and then press the Action key.

2 Select the task, and press Activate.

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manage your time and calls

To delete a task from the Tasks list:

1 Press Start, select More, and then More again.

Select Tasks, and then press the Action key.

2 Select the task, and press Delete.

keep a record of a conversation or make a recorded memo with voice notes

You can use your phone to record, save and listen to voice notes and conversations. Voice notes are used to create short voice recordings. Recordings are included in the All Notes list and are named consecutively Recording 1, Recording 2, and so on.

To create a voice note:

1 Press Start, select Voice Notes, and then press

the Action key.

2 Hold the SPV E200’s microphone near your mouth. 3 Press Record to begin recording your voice note. 4 Press Stop to stop recording your voice note.

To rename a recording:

1 Scroll to the recording you want to the rename. 2 Press Menu, select Rename, and then press the

Action key.

3 Under Name, enter a new name for the

recording, and press Done.

Note: When recording a conversation, you are required by law to inform the other person that you are recording their speech.

sending and receiving information via infrared or Bluetooth™

You can use the infrared port on your SPV E200 to send and r contact cards between your SPV E200 and another mobile device or a PC that has an infrared port and supports vCards and vCal. If you have paired your SPV with the device you want to send the contact to, you can also use Bluetooth™.

To send a contact:

1 Press Start, select Contacts, and then press the

2 Select the contact to send, press Menu, select

eceive calendar appointments and

Action key.

Beam Contact, and then pr

ess the Action key

3 For infrared, select IR and align the infrared ports

so that they are not more than one metre apart. Press Beam to send your contact.

4 To use Bluetooth™, make sure that the other

device is Discoverable, then select it from the list that appears. Press Beam to send the contact.

Status information will then be displayed, indicating the name of the device your SPV E200 is sending information to, and whether the beaming process is pending, done, or has failed.

To send an appointment:

1 Press Start, select Calendar, and then press the

Action key.

2 Select the appointment to send, and press the

Action key to open the appointment.

3 Press Menu, scroll to Beam Appointment, and

then press the Action key.

3 For infrared, select IR and align the infrared ports

so that they are not more than one metre apart. Press Beam to send your appointment.

4 To use Bluetooth™, make sure that the other

device is Discoverable, then select it fr that appears. Press Beam to send the appointment.

om the list

find out who has called you and when

Using Call History and Call Timers, you can view information about phone calls you have made and received, such as who has called you recently and how much time you have spent on the SPV E200.

■ Call History

Call History displays the last 25 calls you have made, received, and missed. Each entry in Call History contains the start time of the call, the duration, the caller’s name, if available, and the caller’s number. The oldest calls are automatically deleted from the list to make room for the newest calls.

To view Call History:

1 Pr

ess Start, select Call History, and then press

the Action key.

2 You can return a call to any number in the list by

selecting it and pressing .

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manage your time and calls

To view contact information from Call History:

1 Select the entry for the contact and press Menu. 2 Find Contact is highlighted. Press the Action key.

To create a new contact from a number in Call History, select the contact, press Menu, select

Save to Contacts, and then press the Action key.

To remove an item from Call History:

1 Select the item, press Menu, select Delete, and

then press the Action key. Press Yes to confirm.

2 To remove all items, press Menu, select Delete

List, and then press the Action key. Press Yes to confirm.

■ Call Timers

Call Timers contains detailed information regarding the length of your last call, the total number of calls made and received, calls by type (incoming, outgoing, roaming and data), and a lifetime counter. Call Timers is useful when you want to keep track of your calling patterns, to help you estimate your monthly billing.

To view Call Timers:

2 To reset your call timers press Menu and select

Reset Timers. Press Yes to confirm.

calculator

You can use Calculator to perform any of the standard operations for which you would normally use a handheld calculator.

1 Press Start, scroll to Accessories and press the

Action key. Select Calculator.

2 Use the keypad to enter numbers and perform

calculations.

3 Press the # key to cycle through the available

mathematical symbols. Press the a decimal point. You can also use the direction keys to display the available mathematical symbols. Press Up for the plus sign (+), pr (–), press Left for the division sign (/), and press Right for the multiplication sign (X).

4 Press Clear to delete the characters on screen. 5 Press to clear the last digit when you have

entered several numbers in a row.

6 Press Options and select Equals.

ess Down for the minus sign

key to enter

synchronising

1 Press Start. Scroll to Call History and press the

Action key. Press Menu, select View Timers, and then press the Action key.

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synchronisingsynchronising

using ActiveSync

Once you have set up a partnership by following the instructions in the getting started section at the front of this guide, you are ready to synchronise your devices.

To start and stop synchronisation:

1 Press Start, select ActiveSync, and then press the

Action key.

2 To start synchronisation press Sync. To stop

synchronisation, press Stop.

synchronising the Inbox

When you select Inbox for synchronisation in Active Sync, email messages synchronise as part of the process. The following will also occur:

■ Messages are copied from the Outlook Inbox

folder on your PC to the Inbox folder on your SPV E200.

■ When you synchronise Inbox information with your

PC, you receive messages from the last three days and the first 500 characters of each new message. You can choose whether to download attachments or not.

■ The messages on your SPV E200 and on your PC

are linked. When you delete a message on your SPV E200, it is deleted from your PC the next time you synchronise, and vice versa.

■ If you have any subfolders set up in Outlook,

messages in those folders will only be synchronised if you have specifically selected the folders for synchronisation with your SPV E200.

Note: Text messages and photo or video messages are not synchronised.

synchronising contacts and tasks

Contacts and tasks are automatically synchr between your SPV E200 and Outlook on your PC. So, if you create a new contact or task on your SPV E200, it will appear in your PC contact or task list the next time you synchronise, and vice versa. Similarly, if a contact or task is deleted from one device, it will also be deleted from the other when you next synchronise in order to ensure that all information is up to date on both your PC and your SPV E200.

onised

Orange Wirefree Server

Orange Wirefree Server is an innovative service developed by Orange in conjunction with Microsoft to deliver a whole new range of wirefree™ services.

The first of these provides mobile access to your

Microsoft and contacts. If you are an Exchange these options are all available to you while on the move.

Orange Wirefree Server enables you to receive and respond to important emails immediately wherever you are, using your SPV E200, without the inconvenience of having to synchronise your device through a desktop or laptop computer.

If your account is on an Exchange you can r emails, new or changed diary entries and any new tasks, sent direct to your SPV E200. Orange Wirefr Server can be set up to suit the way you work, and you are able to change your notification settings to suit your situation.

Outlook®inbox, outbox, calendar, tasks

eceive text messages alerting you of urgent

2000 user,

2000 server,

setting up Server ActiveSync

Before you can begin to synchronise information with

a server, you may need to request server configuration information, such as your username, password, and the name of the Orange Wirefree Server, from your corporate network administrator. This configuration information may have already been set up on your SPV E200, or you may have already been given this information.

To set up Server ActiveSync:

1 Press Start, select ActiveSync, and then press the

Action key.

2 Press Menu, select Options, and then press the

Action key.

3 Select Server Settings, then Connection, and

press the Action key.

4 Under Username, enter your Microsoft Exchange

username.

5 Under Password, enter your Microsoft Exchange

password.

6 Under Domain, enter the name of the domain for

your Microsoft Exchange Server (if requir

7 Select Save password if you want your SPV E200

to save your password so that you need not enter it repeatedly.

8 In Server name, enter the name of the Microsoft

Mobile Information Server to which you want to connect.

ed).

114

115

synchronisingsynchronising

9 Press Done twice. To begin synchronising with the

server, press Sync.

Note: You can also set up a connection to synchronise remotely with a server when you first create a partnership between your SPV E200 and your PC.

You can amend which type of information you want to synchronise between your SPV E200 and your server from your SPV E200. However, to change which type of information you want to synchronise between your SPV E200 and your PC, you will need to change the synchronisation settings on your PC. For more information about synchronisation, see ActiveSync Help on your PC.

To stop synchronisation with a server:

1 Press Start, select ActiveSync, and then press the

Action key.

2 Press Menu, select Options, and then select the

information type that you no longer want to synchronise with a server, such as Calendar, Contacts or Inbox.

3 Clear the check box next to the information type

that you no longer want to synchronise with a server by pressing the Action key, and press Done.

creating a remote synchronisation schedule

You can create a remote synchronisation schedule so that your information is automatically synchronised wirefree™ with the server or your PC at time intervals that you specify.

1 Press Start, select ActiveSync, and then press the

Action key.

2 Press Menu, select Options, select Mobile

Schedule, and then press the Action key.

3 Press Menu and select Peak Times. This allows

you to set the time bands that you will use to decide how frequently you want your SPV E200 to synchronise with your PC or Server. You can choose the Peak and Off Peak times depending on your service plan, your work days or your preferred working hours. When you have finished, pr

ess Done.

4 You’ll return to the Mobile Schedule screen. In the

Peak time sync area, choose how often to synchronise during your preferred Peak times. In the Off-peak time sync, choose how frequently to synchronise the rest of the time. You can also set a time period for synchronising while Roaming.

5 Press Done.

synchronising remotely

Once you have decided on a Mobile Schedule, you can synchronise remotely with your PC.

1 Press Start, select ActiveSync, and then press the

Action key.

2 Press Menu, select Options, and then press the

Action key.

3 Select PC Settings, and then press the Action key.

4 Beneath Use: scroll to the connection that you

wish the setting to apply to.

5 Select Use mobile schedule to sync with this PC,

and then press the Action key. Your SPV will now connect to the specified PC remotely according to the settings you have entered in the Mobile Schedule screen.

6 To start synchronisation, press Sync.

Note: To synchronise remotely with a PC, it must be

turned on.

To synchronise remotely with a server you must have completed the server settings. If you have completed these settings, your phone will automatically synchronise with your server, based on your Mobile Schedule.

ActiveSync errors

Whenever ActiveSync cannot successfully synchronise your information it displays an error on your SPV E200.

Press the Action key when the error text is displayed. ActiveSync will then display more information about the error that occurred.

Note: Some types of errors can interfere with automatic synchronisation. If you suspect that a scheduled automatic synchronisation has not occurred, you should attempt to manually synchronise your information. Successfully completing manual synchronisation will reset automatic synchronisation.

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synchronisingsynchronising

add programs to your SPV E200 using ActiveSync and expand its abilities

Using the Explore option in the ActiveSync window on your PC, you can add new programs to your SPV E200 at any time. Once you start synchronising your SPV E200 and your PC, you can add and remove programs as you please.

To add a new program by synchronisation, the file must be compatible with your SPV E200. There are three types of program files for your SPV E200.

■ Compressed files, usually with the extension .cab,

will install once you have copied them to your SPV E200.

■ Installer files ar

ActiveSync is operating. The file is unpacked and its components copied to the relevant parts of your SPV E200.

■ Non-installer files written for the SPV E200 will not

work on your PC and must be copied to your SPV E200 using the Explore option in ActiveSync.

e run from your PC while

Working with .cab files:

1 Synchronise your SPV E200 and your PC. 2 Click on the Explore button in ActiveSync.

The file structure for your SPV E200 will open. Work through the folders and go to \Storage\Windows\Start Menu\Accessories.

3 Copy the file to this folder. You can then

disconnect your SPV E200 from your PC.

4 Now, on your SPV E200, press Start, and scroll to

Accessories. Press the Action key.

5 You will see the .cab file that you copied from your

PC. Scroll to it and press the Action key.

6 The file will decompress and install on your SPV

E200. The program will then appear in the Start menu, or relevant folder. To run it, simply scroll to it and press the Action key

Working with installer files:

1 Synchronise your SPV E200 and your PC. 2 Copy the file you want to install to your PC, then

double click on it. If it is not an installer file, you will get an error message. In this case, see below.

3 If it is an installer, the file will open and begin to

unpack the program.

4 While your SPV E200 and PC are connected, the

program will then be copied straight into your SPV E200 Program menu or other relevant folder.

Working with non-installer files:

1 If the file you have downloaded or copied will not

run on your PC, it is not an installer file.

2 Synchronise your PC and your SPV E200. 3 Using the Explore option in ActiveSync, open up

\Storage\Windows\Start Menu\Accessories.

4 Simply drag the new file into it, and it will be

copied immediately to your SPV E200. It will appear in the Accessories folder of the Program menu, and you can simply click on it to run it.

Once you have installed the file on your SPV E200, you can start using the program immediately.

You can also remove programs

that you have

added, from your SPV E200 whenever you like.

1 Press Start, scroll to Settings and press the

Action key. Scroll to More and press the Action key. Scroll to Remove Programs and press the Action key.

2 Scroll to the program you want to remove and

press Menu. Highlight Remove and press the Action key

Note:You can’t remove core pr

. Confirm your choice by pressing Y

ograms that came

es.

with the SPV E200, such as Contacts, Calendar and Internet Explorer.

Remember that other ways of installing programs on your phone include:

■ Downloading them over the Internet

Using Internet Explorer, go to the relevant website, and select the file to download. It will appear in your Accessories folder in the Start menu in a compressed format. Simply click on it to unpack it, then click on the new program to run it.

■ Installing them from your Orange Add On

If you have the Add On CD, simply install the application by synchronising. If you are using the Add On Card, simply highlight the file you want to install on your phone and press the Action key. Follow the on-scr

een prompts.

Note: If you are installing applications from your Orange Add On Card, it is recommended that you install no more than half at any one time in order to avoid memory problems.

118

119

synchronising

security

120

security

keep your SPV E200 secure

You can customise the level of security you want to have on your SPV E200 by locking the keypad, the entire SPV E200, or the SIM Card.

locking the SPV E200

Locking the SPV E200 prevents anyone else from accessing your personal data. When you switch this feature on, your SPV E200 will automatically lock after a specified time of inactivity. A screen will be displayed requiring your SPV E200 lock password before access is granted.

Note: You can still receive calls and make emergency calls when the SPV E200 is locked.

1 Pr

ess the Power key quickly to display the Quick

List, select Device lock, and then press OK.

2 In the Lock phone after field, select the amount of

time the SPV E200 is inactive before it automatically locks.

3 Under Password, enter the password you want to

use to access the SPV E200 when it is locked.

4 Under Confirm password, enter the password

again, and press Done.

What if I enter the wrong PIN?

If you enter an incorrect SIM Card PIN or PIN2 three times in a row, your SIM Card will block. You will need a PUK (personal unblocking key) to unblock your SIM Card.

Call Customer Services on 07973 100 150 if you are a pay monthly customer or 07973 100 451 if you are a pay as you go customer for details on how to unblock your phone. Do not attempt to guess the PUK code. If you enter your PUK code incorrectly 10 times in a row, you will permanently block your SIM Card and you may have to return your phone to Orange.

Note: After you have selected the time delay and created a password, you can then quickly lock your SPV E200 from the Quick List, without having to view these settings.

unlock your SPV E200 p

ress Unlock then enter your password. Press Unlock again.

To turn off the phone lock, press Start and select Settings. Select More, select Security, select Disable Phone Lock, and then press Done.

locking the SIM Card

Locking the SIM Card prevents you and others from using the SPV E200 unless the correct password is entered. You can still make emergency calls when the SIM Card is locked. The PIN is preset to 1111.

1 Press Start, select Settings and select More.

Select Security and then select Enable SIM Lock, and press the Action key.

2 Enter your PIN1 password which is preset to 1111

and press Done.

To unlock the SIM Card:

1 Press Start, select Settings, then Security. Select

Disable SIM Lock, and then press the Action key

2 Enter your PIN1 password, which is set to 1111

by default, and press Done.

You can change your PIN when the SIM Lock is activated.

1 Press Start, select Settings, select Security, and

then select Change SIM Password.

2 Enter your old PIN which is set to 1111 by default,

enter your new PIN, retype your new PIN and then press Done.

What are the security codes for?

Your Orange phone comes with a number of preset security codes. Each code controls one of your phone’s security features. Use the table below to identify which code you will need to activate each feature.

security feature preset code

SIM Card PIN (PIN1) 1111

Fixed dialling (PIN2) 1111

Call barring 1111

Lock code A code of your choice

Note: When choosing a new SIM Card PIN, please don’t use a number that includes the numbers 999, 112 or 911 as your phone may mistake these for emergency numbers.

122

123

securitysecurity

control the numbers that can be called from your SPV E200

Fixed dialling allows you to limit the use of your phone (typically by a friend or family member) to only the numbers stored in your contacts list, while Call barring blocks certain types of call. Before you can use it, you must set up a Fixed dialling list.

1 Press Start, select Settings, select Phone, and

then select Fixed Dialling.

2 Check Enable fixed dialling by pressing the Action

key and press Done.

3 Enter your SIM PIN 2 which is set to 1111 by

default and press Done.

Once Fixed dialling has been turned on, you can begin to store Fixed dialling numbers.

1 P

ress Start, select Settings, select Phone, and

then select Fixed Dialling. Press Menu.

2 Select Edit Numbers and press the Action key. 3 Press Menu, select Add and press the Action key. 4 Enter the number and press OK.

Call barring can be used selectively to bar outgoing and incoming calls

The Call barring password is preset to 1111. Emergency calls to 999 or 112 can be made while Call barring is on.

1 Press Start and select Settings. Phone is

highlighted. Press the Action key and press it again to select Call Barring.

2 Choose whether to bar the following types of

calls:

■ Block incoming calls

■ Off

■ When roaming

■ All calls

■ Block outgoing calls

■ International except to home country

■ International calls

■ All calls

■ Off

3 Press the Action key. 4 Press Done when you are finished.

Orange Care

Life’s difficult enough, without having to worry about the expense and hassle of replacing your phone.

To get Orange Care call 434 free from your Orange phone.

with Orange Care you get

■ Worldwide cover against loss, theft, accidental or

malicious damage and handset breakdown.

■ A replacement phone of the same

model despatched within 24 hours of our acceptance of your claim, to any UK address.

■ The same number and the same service on your

replacement Orange phone that you enjoyed on your old one, so you’re never out of touch for long.

■ Gr

eat value cover at up to £5 per month.

Note: Orange Care includes insurance and warranty which is subject to terms and conditions and exclusions as stated in section 13.

To find out if you are covered by Orange Care or for more information call 150 free from your Orange phone.

protecting your phone

Accidents happen – which is why we offer Orange Care. However, we do ask that you take good care of your phone and follow just a few basic steps to help protect your phone:

■ Don’t leave your phone unattended in a public

place.

■ Don’t leave your phone in a vehicle

If this can’t be avoided, please, make sure it’s locked in the boot or locked in the glove compartment.

■ Never loan your phone to someone else.

how to claim

■ Report the loss, theft or damage to Orange as

soon as possible.

■ Loss, theft or malicious damage claims must be

reported to the police immediately (or as soon as possible within 24 hours of discovery).

■ To make a claim or to have your phone barred to

prevent unauthorised use. Simply call Orange Customer Services on 07973 100 150, or if you are abroad call +44 7973 100 250.

124

Your Plan customers must purchase care separately

, fr

om as little as £5 per month.

125

security

■ To speed up your claim make a note of the key

facts before calling, eg, time of theft, where you lost it, how it got damaged and what the damage is, steps taken to recover your phone and any other relevant details. You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone.

■ Remember if your phone is stolen or maliciously

damaged we need a crime reference number or a lost property number if it is lost.

■ Once your claim is agreed, Orange will despatch

your replacement phone. Please see section 13 in the Orange Care terms and conditions for more information.

International

services

126

International services

Orange International services for pay monthly customers

Whether it’s two weeks in the sun or a quick business trip, take Orange with you when you go abroad and have the reassurance that it’s the affordable way to keep talking.

You can call or send text messages from abroad by simply adding the international dial code before the number you call or text. Press and hold 0 for the international prefix (+).

If you call or send a text message or Photo Messages abroad from the UK it makes sense to use your Orange phone. Oranges low fixed price rates make it simple to work out exactly what you will be charged, so now you can stay in touch around the world.

Note: The availability of Text Messaging, Multi Media services and other Orange services and products is dependent upon the partner network.

When travelling abroad, always try to keep safety at the front of your mind.

For safety and security, always pack your Orange phone in your hand luggage and switch it off before boarding a plane.

Let others know you are abroad so they can expect a different ring tone when they call you, or they might hear a recorded message in a foreign language if you are out of coverage.

pay monthly check list before you travel

1 Call Customer Services on 159 from your Orange

phone or 07973 100 159 from any other phone to activate your phone so you can make and receive calls abroad.

2 If you want to use Answer Fax abroad you must

have it activated on your account at least 24 hours befor Orange phone or 07973 100 150 from any other phone for details. The availability of this service is dependent upon the partner network.

3 Remove any temporary bars on international calls

using the menu options on your phone.

4 Set up any diverts on your Orange phone before

you leave the UK as you will not be able to do it when you are abroad. Refer to section 3 for more information on call diverts.

e you leave the UK. Call 150 from your

5 Make sure you pack your charger and a three-pin

adaptor so you can charge your phone while abroad.

6 Make sure that the frequently used numbers in

your contacts list are saved with the international dialling codes you need, ie +44, without the leading zero from the area code for calls back to the UK.

Note: Roaming needs to be activated at least 24 hours before going abroad.

What are the international dialling codes I need to add to numbers when I am calling to or from the UK?

country code

Austria +43

Belgium +32

Cyprus +357

Denmark

France +33

Germany +49

Greece +30

Italy +39

Luxembourg +352

Netherlands +31

Northern Cyprus

Portugal +351

Rep. of Ireland

Spain and islands* +34

Sweden +46 UK +44

*includes the Canary and Balaeric islands.

+45

+905

+353

128

129

International servicesInternational services

Orange International services for pay as you go customers

Whether it’s two weeks in the sun or a quick business trip, take Orange with you when you go abroad and have the reassurance that it’s the affordable way to keep talking.

You can call or send Text Messages from abroad by simply adding the international dial code before the number you call or text. Press and hold 0 for the international prefix (+).

If you call or send a text message or photo messages abroad from the UK it makes sense to use your Orange phone. Oranges low fixed price rates make it simple to work out exactly what you will be charged, so now you can stay in touch around the world.

To find out your account balance call 453. A text message with your balance will be sent directly to your phone.

When travelling abroad, always try to keep safety at the front of your mind.

1 For safety and security, always pack your Orange

phone in your hand luggage and switch it off before boarding a plane.

2 Let others know you are abroad so they can

expect a different ring tone when they call you, or, they might hear a recorded message in a foreign language if you are out of coverage.

pay as you go check list before you travel

1 Remove any temporary bars on international calls

using the menu options on your phone.

2 Top up your Talk Time by:

■ Credit or debit card

■ Orange Top-up Swipe Card

Use your Orange Top-up Swipe Card to top up before you go, at Orange shops or wherever you see the top up symbol in the UK

■ Orange vouchers

Buy £20 and £50 vouchers from any Orange shop or selected stockist. Orange top-up vouchers are not currently available abroad. Only UK vouchers will be redeemed. The availability of Orange products and services when roaming is dependent upon the partner network you are using.

3 Make sure you pack your charger and a three-pin

adaptor so you can charge your phone while abroad.

4 Make sure that the frequently used numbers in

your contacts list are saved with the international dialling codes you need, ie, +44, without the leading zero from the area code for calls back to the UK.

Note: Roaming needs to be activated at least 24 hours before going abroad.

when you go abroad, you need to select the partner network to use

Orange has partnerships with a range of networks in 126 countries worldwide. Your SPV E200 is configured to automatically search for a local network when it is switched on. In some countries you may need to change the band before your phone can find a network.

When you go abroad, you may need to manually tell your phone to select a network.

1 In

the home screen, press Start, select Settings,

select Telephony, and then select Networks.

2 Scroll to Network selection. Select Automatic for

your phone to automatically select a local network.

3 Select Manual to choose from a selection of local

networks.

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131

For more information on International services, call the Orange Literature Request Line on 07973 973 970 or if you are a pay as you go customer 650 from your Orange phone. Alternatively, visit our website at www.orange.co.uk/international

using your Answer Phone abroad

While abroad, you can use your Answer Phone as easily as you do while in the UK.

1 Simply press and hold the 1 key. 2 You will be connected to your Answer Phone.

Now just press:

1 to listen to your message again 2 to save your message 3 to delete your message 7 to rewind 10 seconds 8 to skip to the next message 9 to fast forward 10 seconds # to return the call

using GPRS abroad

You can connect to GPRS services as easily as if you are in the UK. Call Customer Services on 159 from your Orange phone or 07973 100 159 from any other phone to get an up to date list of foreign operators that support GPRS Roaming and the tariffs applicable to your service plan.

132

International services

reference

safety

1 network services

The mobile phone described in this guide is approved for use on the Orange network. A number of features included in this guide are called Network Services. These are special services that you can arrange through Orange. Before you can take advantage of the Network Services, you must subscribe to them through Orange. Instructions for these services are included in this guide.

2 everyday use of your phone

Hold your phone as you would any other telephone, with the antenna pointing up and over your shoulder. If your phone has an extendible antenna, extend it fully. Do not touch the antenna unnecessarily when the phone is switched on, as this will affect call quality and may cause the phone to operate at a higher power level than is needed. As with any other radio transmitting equipment, you ar

e advised that for the satisfactory operation of your phone and for your own safety, you should use your phone only in the normal operating position.

3 using your Orange phone in a vehicle

Safety comes first, and is the ultimate responsibility of the driver. Therefore:

■

Orange recommend that you do not use your phone when driving, unless you are using a personal handsfree kit or personal handsfree car kit.

■

If you need to make or receive a call and you have a personal handsfree kit or personal handsfree car kit, make sure it is done sensibly using speed dialling or voice activation where possible, and keeping calls brief and to a minimum.

■

If you don’t have a personal handsfree kit or personal handsfree car kit, stop and park your vehicle safely before using your phone, although never on a motorway slip road or hard shoulder even if it is urgent.

■

Do not store or carry inflammable liquids, gases or explosive materials in the same compartment as your phone, its parts or accessories and always store your phone safely and securely.

■

You should always use a phone holder in your car to secure your phone safely. Never place the phone on the passenger seat or where it can break loose in a collision or sudden stop.

Remember: Always give your full attention to driving. There is a personal handsfree kit and personal handsfree car kit available for most Orange phones which you can purchase separately by calling the Orange Accessories Hotline on 0500 178 178 or by visiting your local stockist.

4 car kit installation

■

Only qualified personnel should install or service the personal handsfree car kit or the phone in a vehicle. Faulty installation or service may be dangerous and may invalidate any warranty which may apply to the unit.

■

For vehicles equipped with an air bag, remember that an air bag inflates with great force. Do not place objects, including both installed or portable wireless equipment, in the area over the air bag or in the air bag deployment area. If a personal handsfree car kit is improperly installed and the air bag inflates, serious injury could result.

■

Check regularly that all mobile phone equipment in your vehicle is mounted and operating properly.

Your mobile phone is a low power radio transmitter and receiver. When it is switched on, it receives and sends out radio frequency (RF) signals. Most modern electronic equipment is shielded from RF signals. However, RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles (eg electronic fuel injection, electronic antilock braking, electronic speed control or air bag systems, etc). Check with the manufacturer or its r

epresentative regar

ding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle.

5 fuse replacement

■

Always replace a blown fuse with a fuse of the same type and size. Never use a fuse of a higher rating.

6 emergency calls

If your phone offers the features listed below, and if you have restricted or barred outgoing calls from your phone, calls to emergency numbers (999 or 112 in the UK) may still be possible. The features are:

■

Restricted dialling lists

■

Call barring

■

Fixed dialling lists

■

Calls to closed user groups

■

Keypad locking

Ensure the phone is switched on and in service. Give your location to the operator.

To make an emergency call:

1 If the phone is not on, switch it on.

Check for adequate signal strength.

2 From the main display key in the emergency

number for your location (eg 999, 112 or other official emergency number).

When making an emergency call, remember to give all the necessary information as accurately as possible. Remember that your phone may be the only

134

135

reference

means of communication at the scene of an accident

- do not cut off the call until given permission to do so by the operator.

7 one touch emergency dialling

If your phone supports preprogrammed one touch emergency dialling, using the 9 key to call the emergency number may not be possible when you have restricted or barred outgoing calls from your phone. This depends on the type of restriction you have chosen, and the type of barring option you have selected. One touch emergency dialling does not operate when certain other features are in use (such as keypad locking and others).

Note: Official emergency numbers (e.g 999, 112 or other official emergency number) may vary by location. However, only one official emergency number is programmed into your phone, which may be incorrect if you are using your phone overseas. Please check with our Partner Network abroad for the emergency number that is used in that location.

Your Orange phone, like any mobile phone, operates using radio signals, mobile and fixed line networks which cannot always guarantee connection in all conditions. Therefore never rely solely upon your mobile phone for essential communication such as medical emergencies. Do not hang up during an emergency call until you are told to do so by the operator.

Note: When using voice dialling you must say the name exactly as you said it when you recorded it, which may be difficult in, for example, a noisy environment or during an emergency. Do not rely solely upon voice dialling in all circumstances.

Note: A valid SIM Card must be inserted in your phone in order to make emergency calls. Pay as you go customers do not need to have talk time available, but need to have used the phone in the previous six months.

8 operating environment

Remember to follow any special regulations in force in any area, and always turn off your phone wherever it is forbidden to use it, or when it may cause interference or danger. When connecting the phone or any accessory to another device, read its user guide for detailed safety instructions. Do not connect incompatible products.

9 pacemakers

■

Pacemaker manufacturers recommend that a minimum separation of 16 cm (6 inches) be maintained between a handheld phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research of and recommendations of Wireless T

echnology Resear

ch.

Users with pacemakers should therefore:

■

Always keep your phone at least 20 cm (8 inches) away from your pacemaker when the phone is switched on.

■

Never carry your phone in your breast pocket.

■

Use the ear opposite to the pacemaker to minimise the potential for interference.

■

Switch off your phone immediately if you suspect that interference is being caused.

10 hearing aids

Certain hearing aids can be interfered with by your mobile phone. If this occurs, please consult the hearing aid manufacturer.

11 other medical equipment

Operation of any radio transmitting equipment, including mobile phones, may interfere with the working of other inadequately protected medical devices. Consult a physician or the manufacturer of the medical device if you have any questions. Always switch off your phone in health care facilities when any regulations posted in these areas instruct you to do so.

12 aircraft safety

Using your phone while in the air is prohibited. Switch off your phone before boarding any aircraft. The use of mobile telephones in an aircraft may be dangerous to the operation of the aircraft, disrupt the mobile

telephone network, and is illegal. Note: Failure to observe this instruction may lead to suspension or denial of Orange phone services to the offender, or legal action or both.

13 explosive materials

■

You are advised to switch off your phone when at a petrol station or other refuelling point. You must observe restrictions on the use of radio equipment in fuel depots (fuel storage and distribution areas); chemical plants or where blasting operations are in progress.

■

Areas with a potentially explosive atmosphere are often but not always clearly marked. They include: below deck on boats; chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles, such as grain, dust or metal powders; and any other area where you would normally be advised to turn off your vehicle engine.

Note: The functioning of your phone can be affected by localised conditions, and we cannot guarantee coverage inside buildings. If you have difficulty in making or receiving calls, you should contact Orange Customer Services.

14 general safety information

■

When changing your phone’s cover, always switch off the power and disconnect the phone from the

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charger or any other device. Always store the phone with the covers attached. Never use a phone without a cover.

■

Remember to always make backup copies of all important data.

■

Your phone must be switched on to access games, ring tone composer, calendar, calculator, wap, infrared, timer and other similar features. Do not switch your phone on when mobile phone use is prohibited or when it may cause interference or danger.

■

The information or services you have accessed using wap are stored in the cache of your phone, which is a memory used to store data temporarily. You should empty the cache of your phone after each use to ensure that any confidential information cannot be accessed by anyone using your phone.

■

Parts of the phone are magnetic. Metallic materials may be attracted to the phone. Always secure the phone in its holder because metallic materials may be attracted by the earpiece. Do not place credit cards or other magnetic storage media near the phone, because information stored on them may be erased.

■

Always switch your phone off in any facility where posted notices so require.

15 phone and battery care

Warning: Use only batteries, charger and accessories

approved for use with this particular phone model. The use of any other types may invalidate any

approval or warranty applying to the phone, and may be dangerous.

■

Do not charge the battery when either of your phone’s covers are removed.

■

Keep the phone and all its parts and accessories out of children’s reach.

■

Your phone is not water resistant. Keep it dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.

■

Do not use your phone in dusty, dirty areas. Its moving parts can be damaged.

■

Your phone is powered by a rechargeable battery. Note that a new battery’s full performance may only be achieved after two or three complete charge and discharge cycles.

■

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

■

Temperature extremes may affect the ability of your battery to charge: allow it to cool down or warm up first.

■

Never use any charger or battery which is damaged or worn out.

■

Always unplug the charger when not in use. Do not leave the batteries connected to the charger for longer than a week, since overcharging may shorten its lifetime. If left unused, a fully charged battery will discharge itself over time.

■

Do not paint your phone as this can clog its moving parts and prevent operation.

■

Only use the antenna supplied or an approved replacement antenna. Unauthorised antennae, modifications or attachments could damage the phone and may violate regulations governing use of mobile phones.

■

Keep all SIM Cards out of children’s reach.

■

Use your phone battery only for its intended purpose, and never use any charger or battery which is damaged or worn out.

■

Never allow the battery terminals to short circuit, as this can cause damage to the battery or to the connecting object (a short circuit can occur if a metallic object such as a coin, clip or pen causes direct connection between the + and - terminals of the battery). Therefore, always take adequate precautions when carrying a spare battery in a purse or pocket.

■

Batteries must be recycled or disposed of properly and according to your local regulations, and must never be disposed of in household waste. Never dispose of batteries in a fire.

■

When you disconnect the power cord of any accessory, including the charger, grasp and pull the plug, not the cord.

■

For good operation times, discharge an NiMH battery from time to time by leaving your phone switched on until it turns itself off.

■

Do not attempt to open the casing on your phone or its battery. Non-expert handling may damage it.

■

Do not drop, knock or shake the phone. Rough handling can break the internal circuit boards.

■

Do not use harsh chemicals, cleaning solvents, or strong detergents to clean your phone. Wipe it

with a soft cloth slightly dampened in a mild soap and water solution.

■

Do not store it in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics.

■

Do not store your phone in cold areas. When it warms up (to its normal temperature) moisture can form inside the phone which may damage

electronic circuit boards. All of the above suggestions apply equally to your phone, battery, charger or any accessory. If any of them is not working properly, contact Orange Customer Services on 07973 100 150 or, if you are a pay as you go customer, on 07973 100 451, from any other phone for assistance.

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radio waves and your phone

Specific absorption rate, or SAR, is an internationally accepted way of measuring how much radio frequency (RF) energy is absorbed by the body when a mobile phone is used.

All phones on the Orange network are designed by the phone manufacturers to comply with the relevant recommendations and standards. Orange believes that new and existing customers should be fully informed about SAR.

The SAR value for your SPV E200 is 0.819w/kg.

Note: The SAR value for your phone has been provided to Orange by the manufacturer. By acting as facilitator for conveying this information to our customers, Orange is fulfilling its duty as a responsible retailer.

paperwork

14-day phone return

The 14-day phone return only applies to new phones and excludes upgrades and reconditioned phones. If you are unsatisfied with our service in any way, you can return your phone within 14 days of purchase, and we will reimburse you the cost of purchase and your connection charge. All we request is that you pay for the calls you’ve already made and a percentage of the monthly subscription. Simply fill in the form supplied with your phone and take it along with your phone to your stockist. You should retain the form for your records.

data protection

We will use the personal information you supply us to help manage your Orange account efficiently, for example, to assist in handling queries, sending bills (excluding pay as you go) or to send you information on pr

oducts and services which may be of particular interest to you. Fr information about you to third parties or government agencies. Full details are given in the terms and conditions booklet.

Please call Orange Customer Services on 07973 100 150 or, if you are a pay as you go customer, on 07973 100 451 if you do not wish to

om time to time, we may pass

receive any marketing materials related to Orange and its services, or if you do not wish us to pass on your details to any other reputable organisations for sales and marketing purposes.

direct debit

not available to pay as you go customers

Direct Debit is the easiest way to pay your Orange bills, combining control with peace of mind. You’ll still be sent a detailed monthly statement but you won’t have to remember to send a cheque every month. Plus, you’ll have 10 days after the bill date if you’ve any queries regarding your bill before your account is debited. To set up a Direct Debit simply call Orange Customer Services on 152 from your Orange phone or 07973 100 152 from any other phone. Please have your bank account details ready. Quote r 03 and we’ll do the rest.

allowing access to your Orange account

It can sometimes be useful for someone else to have access to your account, for example if you have more than one Orange phone in your name. As an account holder you can choose to allow information only access and access which will allow changes to be made. Please call Customer Services who will send you a form.

eference number

Orange Care terms and conditions

1 interpretation

1.1 In these terms and conditions Insurance refers to the provisions of clause 3 and Warranty to the provisions of clause 7, together Insurance and Warranty are referred to as Orange Care.

1.2 Orange Care is subject at all times to the provisions of these terms and conditions and does not apply and cannot be purchased in relation to any second line activated on your Orange phone. (Orange Care only applies to approved and Orange branded phones).

1.3 To check whether your chosen service plan includes Orange Care or requires Orange Care to be purchased as an optional extra please call 150 from your Orange pay monthly phone or 07973 100 150 from any other phone. Small Business customers should call 345 from their Orange phone or 07973 100 345 fr

om any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone. Pay as you go customers can purchase Orange Care by calling 450 from their Orange phone or 07973 100 450 from any other phone.

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reference

2 insurance terms

2.1 Orange Personal Communications Services Limited (Orange) is monitored by HSBC Insurance Brokers Limited which is a member of the General Insurance Standards Council.

2.2 Orange is authorised by the insurer to collect premiums, to accept or decline claims, to arrange repairs and issue replacement phones on behalf of the insurer. For the purposes of this Insurance “phone" means handset, standard battery, SIM card and charger, originally supplied as part of the standard package.

2.3 The Insurance is arranged with an authorised insurer whose details are available upon request to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL.

2.4 The following paragraphs describe the conditions and cover provided under the terms of this Insurance which forms part of a master policy arranged by HSBC Insurance Brokers Limited on behalf of Orange. This Insurance is subject to the terms and conditions of the master policy, a copy of which can be obtained from HSBC Insurance Brokers Limited. Requests should be made in writing, stating your Orange phone number.

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3 cover for lost stolen and damaged phones

Your phone which must be in your possession or in the possession of an authorised user is insured worldwide subject to the terms and conditions of the Insurance policy (see clause 6.14 in respect of conditions outside the United Kingdom). If your phone (or parts there of) is lost, stolen or damaged you will be entitled to a replacement or repair “free of charge” subject to payment of the administration fee as detailed in clause 9.6, subject to compliance with all the following terms and conditions of the policy. For your information an authorised user is the Orange registered customer, other users officially notified to Orange by the customer and authorised by Orange, the registered customer’s spouse/partner, members of his/her immediate family, all of whom would normally reside at the registered customer’s address and employees of the registered customer who use the phone with permission of the customer.

3.1 Loss, theft or malicious damage claims must be reported to the Police immediately but in any event within 24 hours of discovery of the occurrence. In r outside the United Kingdom please refer to Clause 6.14.

3.2 Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss, theft or damage. In respect of claims arising outside the United Kingdom please refer to Clause

6.14. To make a claim you must provide the following:

espect of claims arising

3.2.1 the crime reference number in respect of theft or malicious damage claims or the lost property reference number if the phone has been lost;

3.2.2 full details of how the loss, theft or damage occurred; and

3.2.3 any other information and evidence as may reasonably be requested by Orange regarding the cause of loss or damage.

3.3 Orange will arrange repair or replacement on behalf of the insurers.

3.4 Lost, stolen or damaged antennas will be repaired/replaced, where appropriate, free of charge once only.

3.5 You or any authorised user of the phone must at all times act with due care in looking after the phone and take all reasonable precautions to safeguard it against loss, theft or damage.

4 exclusions

4.1 A replacement or repair will not be provided under the terms of the Insurance where the loss or damage is caused by or consists of:

4.1.1 normal wear and tear or deterioration, depreciation, rusting or oxidisation, atmospheric or climatic conditions or other gradually operating cause;

4.1.2 confiscation or detention;

4.1.3 improper maintenance, r modification;

4.1.4 defective materials or workmanship

covered by the manufacturer’

epair or

s warranty;

4.1.5 breakdown of or interruption to the network service;

4.1.6 loss of use or consequential loss of any kind;

4.1.7 cosmetic damage which does not impair the normal functions of the phone;

4.1.8 loss of or theft of items left unattended in

a public place;

4.1.9 theft of items from an unattended vehicle

unless the item was in a locked boot or locked glove compartment and the vehicle itself was securely locked;

4.1.10 any wilful act, neglect or failure to take

reasonable care by you or any authorised user or any wilful act or neglect carried out at the direction or instigation of you or any authorised user;

4.1.11 disregard of manufacturer’s and/or

operating instructions;

4.1.12 damage resulting from pressure waves

caused by aircraft or other aerial devices travelling at sonic or supersonic speeds;

4.1.13 war and hostilities;

4.1.14 loss, destruction or damage in Northern

Ireland due to civil commotion unlawful or wanton act committed maliciously in connection with any unlawful association;

4.1.15 radioactive contamination;

4.1.16 loss or theft of a phone from temporary

premises is covered only wher evidence of forcible and violent entry or exit.

4.2 A replacement or r

epair will not be provided if:

e there is

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reference

4.2.1 Orange has reason to believe you have made a fraudulent claim;

4.2.2 you do not make reasonable efforts to recover any lost or stolen items;

4.2.3 the phone is not registered and connected to the Orange network in your name;

4.2.4 at the time of loss, theft or damage the phone was not being used or in the possession of you or an authorised user.

5 premium payment

Insurance cover will cease if any premium is not paid on the due date unless such delay is due to a processing error by any clearing bank or similar. Your phone will not be replaced or repaired if any sum is due by you to Orange.

6 general

6.1 It is a condition of this policy that the replacement of any phone will only be made with an Orange product. Wherever possible, reasonable efforts will be made to ensure that the replacement phone is of the same or similar specification.

6.2 Replacement phones may be supplied from refurbished stock that have been tested and are fully functional.

6.3 In the event of a claim you are only entitled to repair or replacement (at the option of Orange) of your phone. There is no entitlement to any monetary settlement under the terms of the

Orange Care Insurance policy.

6.4 The Insurance period will be unaffected by the replacement of your phone and will continue to apply from the date the Insurance first came into force.

6.5 Should you find a phone that you have reported lost or stolen before you have received a replacement, you must report this to Orange immediately so that the delivery of the replacement can be cancelled. If you fail to do so we reserve the right to impose a charge for any attempt to deliver the replacement.

6.6 When a replacement phone has been supplied due to accidental or malicious damage the original phone must be returned to Orange.

6.7 When a replacement phone has been supplied because of loss or theft, if the original phone is subsequently recovered it must be returned to Orange as it is the property of the insurer.

6.8 If there is reason to believe that you have not taken reasonable care of your phone any claim may be referred to Chartered Loss Adjusters in order to carry out a special investigation into the circumstances of the claim. No free r provided unless and until the adjusters confirm your claim is acceptable under the terms of the policy

6.9 If Orange believes that you have persistently failed to take reasonable care of your phone your cover will be cancelled.

6.10 Orange may at its option require you to return your phone for examination before a

eplacement or repair will be

replacement is supplied.

6.11 If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled.

6.12 You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone.

6.13 A replacement item will be refused or you will be charged for any replacement if you have not complied with the terms of the Insurance policy and of Orange Care.

6.14 If your phone is lost or stolen or maliciously damaged whilst you are abroad you must report the loss or theft to the relevant local authority and to Orange as soon as possible but in any event as soon as reasonably practicable after you discover loss theft or malicious damage. A replacement phone will not be sent to you until you return to the United Kingdom.

6.15 Where a replacement phone is issued under the warranty the original phone must be returned to Orange.

6.16 Y

ou may be charged the recommended r price of any battery charger or antenna returned to Orange which is shown not to be that originally supplied with the phone or of any phone returned to Orange which is shown to have been deliberately damaged.

6.17 If your phone is lost or stolen, or maliciously or accidentally damaged so that it is no longer operable and such lost theft or damage falls

etail

outside these terms and conditions then Orange may entirely at its discretion agree to sell you a replacement phone at prevailing replacement phone prices. The charge for any replacement phone so supplied will be applied to your Orange account.

6.18 Orange will use its reasonable endeavours to dispatch any replacement phone to you within 24 hours of agreeing to issue such replacement, however, for reasons beyond our control this may not always be possible.

6.19 Orange will arrange with you a place and time period for any replacement phone to be delivered, on payment of the administration fee detailed in clause 9.6. We reserve the right to impose a delivery charge if you are unavailable for the delivery as agreed.

6.20 Any replacement phone received under either clause 3 or clause 7 will not attract a further period of Insurance or warranty. For the avoidance of doubt (subject to the provisions of clause 6) the periods stated in clauses 8.1,

9.1 and 10.2 as appropriate will continue to apply from the date such cover originally came into effect.

6.21 Any claim accepted under Orange Care purchased as an optional extra with your Pay Monthly service plan will be subject to an administration fee. See clauses 9.6, 9.6.1, and 9.6.2. for details

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7 warranty - defective materials or

workmanship

7.1 If your phone (or parts thereof) becomes defective due to faulty materials or workmanship Orange will (at its option) repair or replace it at no charge (on payment of the administration fee, if applicable, as detailed in clause 9.6) provided that:

7.1.1 it has been used in accordance with the operating instructions;

7.1.2 any repairs which may have been, or are to be undertaken have been arranged by Orange;

7.1.3 you have complied with the foregoing terms and conditions;

7.1.4 the Orange phone is registered and connected to the Orange network in your name;

7.2 This Warranty is an extra benefit and is additional to your legal rights;

7.3 Batteries only have a 12-month warranty.

8 term & payments - Service Plan inclusive of

Orange Care

8.1 Where you are connected to a service plan which includes Orange Care the Insurance and Warranty will come into force when you register the phone on the Orange network. The Insurance and Warranty will remain in effect for a period of 12 months, unless you switch to a different service plan as indicated

146

in clauses 11.2 and 11.6.

8.2 Orange Care cover may be purchased separately once the initial period of 12 months has expired.

8.3 Where phones share an Orange Group service plan then each phone will be covered separately.

9 term & payments - pay monthly Service

Plan with optional Orange Care

9.1 Where you are connected to a service plan which requires Orange Care to be purchased as an optional extra the Insurance and Warranty will come into force 24 hours after you call to request cover or 24 hours after we receive your written request for cover and will each have a minimum term of 12 months. Your confirmation of Insurance cover will be sent to you within 30 working days after the end of the month in which cover becomes effective.

9.2 Premiums will be invoiced monthly by Orange on behalf of the Insurer on your Orange account and must be paid along with your Orange charges.

9.3 Premiums may be varied at any time and will be effective 90 days after you have been notified in writing or other durable form, unless the premium is varied at the annual renewal date of the policy. If your premium is increased you may terminate this policy on not less than 10 days notice (before your bill date). If you do not give notice within one month of notification

of any increase you will be taken to have accepted the increase.

9.4 In the event that any tax payable on premiums should be increased or any new tax imposed then such increase or new tax may be passed onto you.

9.5 Where phones share an Orange Group service plan then Orange Care must be purchased separately for each phone.

9.6 Any claim accepted under Orange Care will be subject to an administration fee charged to your account in advance of any repair or replacement being undertaken. Details of the current administration fee are available on request from Orange and are published in our periodically updated price guide. The administration fee is subject to change and is payable in respect of all accepted claims made under Orange Care with the exception of those set out in clause 9.6.1.

9.6.1 The administration fee will not be payable in respect of a claim for defective material or workmanship of a new phone (including standard battery and charging unit but excluding reconditioned and/or second hand phones) where the defective material or workmanship has been brought to Orange’s attention within 6 months of the date of purchase of the phone.

9.6.2 For the avoidance of doubt the administration fee is not refundable.

9.7 You may terminate Orange Care on or after the minimum term by giving not less than 10

days notice before a bill date. As a concession, if you are also terminating your Orange account then you may terminate Orange Care within the minimum term and it will not be necessary for the notice to expire on your bill date but in such event you will not be entitled to a refund of any premiums paid.

9.8 Orange will negotiate renewals of the Insurance policy on your behalf and may change Insurer. The Insurer and Orange may vary the terms of the policy from time to time but will give you 90 days notice of any such changes. If your rights under the policy are restricted or removed you may terminate Orange Care on giving not less than 10 days notice ending on an invoice date. If you do not give notice within one month of notification of any changes you will be taken to have accepted the changes.

10 term and payments - pay as you go

Service Plan

10.1 When you are connected to a pay as you go service plan which requir purchased as an optional extra the premium must be paid in advance.

10.2 The policy only applies to approved and branded Orange pay as you go phones and may be purchased for any phone within the current pay as you go range. If you pay by credit card or debit card the policy will come into force 24 hours after your call to request

es Orange Care to be

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reference

cover. If you pay by cheque then the policy will come into force within 24 hours of clearance of your cheque. The Insurance and warranty within the policy will each have a term of 12 months. Your confirmation of Insurance cover will be sent to you within 30 working days after the end of the month in which cover becomes effective.

10.3 You may request that the policy is terminated at any time during the 12 month period in which event Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due.

11 switching between Service Plans

11.1 In the event that you wish to switch from one pay monthly service plan to another both of which include Orange Care, or, from one pay monthly service plan to another both of which require Orange Care to be purchased as an optional extra then Orange Care will continue unaffected.

11.2 In the event that you wish to switch from a pay monthly service plan which includes Orange Care to a pay monthly service plan which requires Orange Car as an optional extra the inclusive Orange Care will automatically cease.

11.3 In the event that you wish to switch from a

e to be purchased

pay monthly service plan which requires Orange Care to be purchased as an optional extra to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance (if any) of any period under clause 8.1 calculated from the day your phone was first registered on the Orange network.

11.4 In the event that you wish to switch from a pay as you go service plan for which Orange Care has been purchased to a pay monthly service plan which requires Orange Care to be purchased as an optional extra Orange Care will automatically cease. Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due.

11.5 In the event you switch from a pay as you go service plan to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Car balance (if any) of any period under clause 8.1 calculated from the day your phone was first registered on the Orange network.

11.6 In the event you switch from a pay monthly service plan inclusive of Orange Care to a pay as you go service plan Orange Care will automatically cease.

11.7 In the event that you wish to switch from a

e for the unexpired

pay monthly service plan for which Orange Care has been purchased as an optional extra Orange Care will automatically cease but in such event you will not be entitled to any refund of premiums paid.

12 claims

12.1 To make a claim under this Insurance you should call 150 from your Orange pay monthly phone or 07973 100 150 from any other phone if you are a pay monthly customer. Pay as you go customers should call 451 from their Orange phone or 07973 100 451 from any other phone. Small Business customers should call 345 from their Orange phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone. Your claim will be handled fairly and promptly.

12.2 In certain circumstances, particularly where there is a dispute over your claim Orange may refer the matter to independent Chartered Loss Adjusters for investigation and review

13 complaints

13.1 If you have any queries or complaints regarding this Insurance you should in the first instance address this to Orange. Call 150 from your Orange pay monthly phone or 07973 100 150 from any other phone. Pay as you go

customers should call 451 from their Orange phone or 07973 100 451 from any other phone. Small Business customers should call 345 from their Orange Phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone.

13.2 If your queries or complaints regarding this Insurance are not satisfied, you can in the second instance write to Product Insurance, Orange PCS, Senhouse Road, Darlington, DL1 4YG.

13.3 If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL.

13.4 If you remain dissatisfied, HSBC Insurance Brokers as a member of the General Insurance Standards Council is also a member of a registered independent dispute resolution scheme. They will advise you how you can contact this scheme.

13.5 Insofar as general Insurance pr

concerned Orange is monitored by HSBC Insurance Brokers Limited who are members of the General Insurance Standards Council.

oducts are

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pay monthly terms and conditions

1 definitions

The following words and expressions shall have the following meanings:

Accessories

products approved by Orange which you use in conjunction with your phone. They include (without limitation) batteries, chargers, car kits, headsets and carry cases.

Account

our records of your payments and outstanding Charges, plus your personal details.

Bar

a block placed by us on some or all of the Services you normally use (except for calls to emergency services).

Charges

all charges for Services, as published in our periodically updated Price Guide. These include any r

Connection

the process of giving you access to a Service. ‘Disconnection’ and ‘Re-connection’ have a corresponding meanings.

Contract

the terms and conditions described in this leaflet which are binding on both you and Orange for each phone you connect to the Orange network.

easonable administration charges.

Customer Literature

printed matter published by Orange which provides information on Orange Services. It may be distributed with new Phones or in mailings to some or all Orange Customers.

Deposit

refundable amount that Orange may ask you to pay before we Connect or Re-connect you to the Network or before providing any Service.

Line 1 and Line 2

Line 1 is the primary means by which you have access to the Services. Line 2 is a second line on the same phone with its own phone number.

Minimum Term

the period of 12 months commencing on the date of Registration.

Monthly Billing Date

the day in each month on which your billing statement will be issued after you have been connected.

Network

the public telecommunications system by which Orange makes Services available in the United Kingdom.

Orange Additional Services

optional Services (including Roaming and International Calling) which cost extra whether they are supplied in conjunction with Price Plans or outside Price Plans.

Orange

Orange Personal Communications Services Limited, or any organisation that may succeed it as the assignee of this Contract.

Phone

a mobile telephone (excluding Accessories, but including the charging unit and SIM which remains the property of Orange) which is approved by Orange for connection to its Network.

Price Guide

a publication which lists our current Charges and which is updated from time to time.

Price Plan

a bundle of airtime and supplementary Services offered by Orange for an agreed monthly payment.

Registration

our acceptance of your application for Services and our record of your Customer and User data prior to Connection. Register has a corresponding meaning.

Roaming

An optional Service which allows you to use your Phone on other operators’ networks, usually in foreign countries.

Services

Network and other Services, including Orange Additional Services, provided or procur you to use.

SIM

a card or other device which contains your personal telephone number and which is programmed to allow you to access the Network.

Suspension

the temporary disconnection of Services. Suspend has a corresponding meaning.

User

you, or another person named by you, who is authorised to incur Charges to your Account.

ed by us for

2 your Contract and the Minimum Term

your Contract runs for at least 12 months

2.1 For each Phone you own, your Contract starts

on the date of Registration and has a Minimum Term of 12 months.

what happens when the minimum term ends

2.2 After the Minimum Term ends, we

will continue to supply you with Services as normal until your Contract is terminated in any of the ways described in Section 4.

3 provision of Services

what we aim to provide in the UK

3.1 We will take all reasonable steps to make all

Services available to you at all times. The Services are only available within the range of the base stations that make up our Network. However, please note that:

3.1.1 the quality and availability of Services may

sometimes be affected by factors outside our control - such as local physical obstructions, atmospheric conditions, other causes of radio interference, and faults in other telecommunication networks to which the Network is connected.

3.1.2 the quality of our Services may not be at

its best inside buildings or below ground.

Services may sometimes be affected by maintenance and upgrading

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reference

3.2 The Network and the Services may from time to

time require upgrading, modification, maintenance or other works. These may result in some or all of the Services becoming temporarily unavailable. In such cases, we'll do everything we can to provide alternative Services and to keep the period of nonavailability to a minimum. However, some interruption may be inevitable.

suspension of Services if you break your Contract

3.3 We may suspend some or all of the Services

you use, without giving you notice, if we have good reason to believe that you haven't complied with one or more of the terms of your Contract.

3.3.1 If you don't pay your bill within the time

stipulated in Condition 6.2, we reserve the right to place a Bar on all outgoing calls from your Phone (with the exception of calls to the emergency services). This Bar will remain in force until you've paid everything you owe us. At our discretion, we may charge you for Re-connection and removal of the Bar.

3.3.2 We also reserve the right to Suspend

Services if a complaint has been made against you. The complaint will be thoroughly investigated, and Services will remain suspended until we know the results of that investigation. Any complaint you make will similarly be thoroughly investigated.

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suspension of Orange Additional Services

3.4 We reserve the right to suspend, either

temporarily or permanently, part or all of any Orange Additional Service on giving reasonable notice.

monitoring the Services you use

3.5 For the purposes of good management and

security, we may need to monitor the contents of any text message you send from time to time. We may also tape conversations between you and our customer services for training purposes.

roaming Services outside the UK

3.6 Roaming relies on the telecommunications

systems of foreign networks, over which we have no control. We cannot therefore offer any guarantees about roaming services.

4 your rights to terminate this Contract

terminating your Contract after the Minimum Term

4.1 Y

ou may terminate your Contract to expire at anytime after the Minimum Term by giving us at least one month's written notice. You are free to restore your Contract throughout this notice period, should you change your mind.

terminating your Contract during the Minimum Term

4.2 You may terminate your Contract befor

e the

Minimum Term has expired if you pay us:

4.2.1 all Charges that are due, plus

4.2.2 a lump sum equivalent to the total of all the

monthly Charges still remaining on your initial Minimum Term agreement (except in the circumstances set out in Conditions

4.3 and 15.1). You'll be entitled to a rebate of 5% of that total if you terminate your Contract up to and including the first day of the eleventh month of the Minimum Term.

terminating your Contract because Orange has changed its terms

4.3 You may also terminate your Contract if we vary

its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days’ written notice prior to your Monthly Billing Date (and within one month of us telling you about the changes). However, this option does not apply if:

4.3.1 we have increased the Charges by an

amount equal to or less than the per

centage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12-month period; or

4.3.2 the variations we have made have been

imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or

4.3.3 the variation relates solely to an Orange

Additional Service, in which case you may

cancel that Orange Additional Service in accordance with Condition 15.1.

termination of your Contract by Orange

4.4 We may terminate your Contract immediately at

any time in respect of any or all the Phones owned by you, in whole or in part, by giving you written notice if:

4.4.1 you fail to pass any credit assessments

which we may reasonably consider to be necessary from time to time;

4.4.2 you fail to pay any of your bills from

Orange on time;

4.4.3 we have good reason for believing that any

information you have given us is false or misleading;

4.4.4 you become insolvent within the meaning

of Section 123 of the Insolvency Act 1986, or bankrupt, or if we have good reason for believing that you are unable to pay the Charges

4.4.5 in addition, we may terminate your

Contract at any time after the Minimum Term has expired by giving you at least one month's written notice.

disconnection of your Service by us without written notice

4.5 If we have good reason for believing that you

have breached Conditions 6.4.2, 6.4.3, 6.4.4 or

6.4.5, we reserve the right to disconnect you from Network Services without notice. In such circumstances, we may also give you written notice that if you fail to correct this

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breach of Conditions within 7 days, we may terminate your Contract with immediate effect.

termination of your Contract by Orange

4.6 Orange reserves the right to terminate your

Contract immediately if:

4.6.1 you have failed to correct a breach of

Conditions 6.4.2, 6.4.3, 6.4.4 or 6.4.5 within 7 days of being given written notice to do so

4.6.2 you have breached conditions 6.4.1, 6.4.6

or 6.4.7 and have failed to correct that breach within 7 days of being given written notice to do so.

termination because Orange is no longer able to provide access to our Network

4.7 If, for reasons beyond our control, we are no

longer able to provide Network Services, we will either:

4.7.1 make arrangements for you to be supplied

with equivalent Services by another network at no extra cost to you; or

4.7.2 accept written notice from you that you

wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up.

termination and Line 2

4.8 Termination of your Contract for any reason

connected with Line 1 will result in automatic termination of Line 2.

154

5 after Termination

what to do after Termination of your Contract

5.1 Termination of your Contract is subject to you

paying us any money you owe us and us paying you any money we owe you. After termination, it is your responsibility to cancel any direct debits, standing orders, credit card mandates or other authorisations you may have given for periodic payments to be made to us by third parties.

6 your responsibilities

when your payments are due

6.1 Ordinarily we will invoice you monthly in advance

for monthly charges which are non-refundable, and monthly in arrears for call and message charges but we reserve the right to amend the invoicing period and submit interim invoices to you. The Connection charge will be included on your first invoice. Charges in respect of Services not supplied directly by us eg Roaming may be invoiced several months in arrears. VAT will be added to all invoices at the relevant rate where applicable. Payment is due when you receive your billing statement.

6.1.1 You will be responsible for paying all

Charges on your Account, whether or not they have been accrued by you personally. You will also be responsible for any extraordinary costs incurred in administering your Account, including collecting any payments. If your Service

has been Disconnected, either at your request or ours, you will remain responsible for paying any outstanding Charges.

penalties for overdue payments

6.2 If payment is not made within 14 days of its due

date, we may charge interest on all sums outstanding at the rate of 2% above the base rate of National Westminster Bank Limited. This interest will be charged on a per annum basis calculated daily.

payment methods

6.3 Ordinarily we will accept payment of Charges by

credit card, debit card, cheque, direct debit and electronic transfer, but we reserve the right to refuse any payment method if we have reasonable cause to believe such payment will be dishonoured.

things that you agree to do

6.4 Recognising that good management and

security of the Services is important to all Orange customers, you agree that you will:

6.4.1 pr

ovide whatever proofs of your identity and address that we consider reasonably necessary from time to time. Whilst photocopy or fax copies are usually acceptable we do reserve the right to request the original document;

6.4.2 keep confidential, and not disclose to any

third party, your account password or any personal identification code, number or name issued by us permitting access to the Services;

6.4.3 not use the Services for any improper,

immoral, fraudulent or unlawful purposes or for the sending of any communication which is of an offensive, abusive, indecent, obscene or menacing nature;

6.4.4 not cause, nor knowingly allow others to

cause, any nuisance, annoyance or inconvenience, whether to us or to any of our customers, by any means including the use of the Network for persistently sending unsolicited communications without reasonable cause;

6.4.5 not act in a way, whether knowingly or

otherwise, which will impair the operation of the Network or any part of it, or put it in

jeopardy;

6.4.6 use only Phones and Accessories

approved for use with the Network, and comply with all relevant legislation or regulation relating to their use;

6.4.7 comply with any reasonable instructions

issued by us which concern your use of the Services, and co-operate with us in our reasonable security and other checks (which may include us making phone calls to you).

7 multiple users

Where there are one or more Users other than you under your Contract, you remain liable for all Charges incurred to your Account by those Users.

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reference

8 Line 2 - limitations on usage

Suspension of Services

8.1 If we Suspend Services on Line 1, Services on

Line 2 will automatically be Suspended also.

text messages

8.2 It is not possible to send or receive text

messages on Line 2.

Talk Plan

8.3 You may not have a higher Price Plan on Line 2

than you have on Line 1.

9 information supplied by you

the details you give us must be correct

9.1 By applying for Registration or for Orange

Additional Services, you undertake to provide your correct name, address and other factual information. You also confirm that:

9.1.1 the person stated to be authorised to sign

for a company or firm is duly authorised.

9.1.2 any individual applying as a member of a

company is of full contractual capacity and is able both to pay for the Services he or she has requested and to meet his or her other obligations under your Contract.

what happens if we suspect the details you give us aren’t correct

9.2 If we suspect, on reasonable grounds, that

information has been supplied to us without the

knowledge of the person named, or that an application is unauthorised or contains false particulars, we may delay Connection or Suspend Services to your Phone while we investigate further. Following our investigation, we will Connect or reinstate the Services unless we have grounds to terminate. You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition.

10 credit assessments

your application is subject to credit status

10.1 All applications for Registration and Orange

Additional Services are subject to credit assessment before we can connect you to the Network. If our assessment of you does not meet our normal requirements we reserve the right to decline to Connect you or to supply Orange Additional Services. Alternatively, we may ask you to lodge a Deposit with us before we Connect you. If you believe our assessment of you is incorrect, we will review your eligibility. However, we cannot accept responsibility for the accuracy of information provided from the databases of cr

edit reference agencies. Nor can we accept any liability for the consequences of our declining to Connect you.

11 deposits

deposits are held for 12 months

11.1 We may request a Deposit from you:

a) before Connection b) before making Orange Additional Services

available to you, or

c) before reinstating the Services after

Suspension. Deposits will be held for 12 months from the date of receipt and then refunded. We do not pay interest on Deposits. If you owe us money, we may set off Deposits against the amount due to us. If there is a balance left over in such cases, we will remit this to you either by cheque or by crediting your Account.

12 SIM Card

it's your responsibility to keep your SIM Card safe

12.1 Any SIM Card we supply to you r

emains our property, but it is your responsibility to keep it safe. SIM Cards are easily damaged and should be handled with care. We will replace free of charge any SIM Card found to be defective through faulty design or workmanship. In any other circumstances, however, we may charge for replacing it. We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services.

what to do if your SIM Card is lost, stolen or damaged

12.2 You must inform us immediately if the SIM Card

supplied to you is lost, stolen or damaged. You will remain liable for all Charges incurred until you do so. We will send you a replacement SIM Card as soon as reasonably practicable, but we reserve the right to charge you for doing so.

your SIM Card and other networks

12.3 The SIM Card supplied with your Phone enables

the Phone to work on our Network only - with the exception of Phones which can access Roaming Services. However, after the Minimum Term we will lift this restriction at your request, provided all your payments of Charges are up to date and you pay the current administration charge.

The software in the SIM Card and the Phone is either owned by or licensed to Orange which grants you a non-exclusive licence to use it for accessing the Services for the duration of your Contract and not otherwise.

156

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reference

13 directory and Caller id

what to do if you want your number to remain private

13.1 We will enter your Orange number in directories,

and our Network will allow the display of your Orange number on receiving handsets. If you prefer not to allow either of these options, please let us know in writing.

14 phones

your phone is not a part of your Contract

14.1 Your Phone and Accessories are acquired by

you outside the terms of your Contract.

15 changes to your Contract

we reserve the right to make changes to your Contract

15.1 When you Register you are asked to choose a

Price Plan and to indicate which Orange Additional Services you require. You may switch between Price Plans and add to or cancel Additionals by giving us not less than 10 days’ notice before your Monthly Billing Date (subject to the terms of any promotional offers you have accepted).

We do, however, reserve the right to vary the terms of this Contract from time to time and to make changes to your Price Plan. We acknowledge that if we do increase the Charges, withdraw Orange Additional Services

158

or introduce new mandatory Charges - or if your contractual rights are affected to your detriment

- you may terminate your Contract in accordance with Condition 4.3. If you do not give notice within one month of our notifying you of any change(s), you will be taken to have accepted the change(s).

new services

15.2 We are continuously enhancing our existing

Services as well as adding new services, particularly Orange Additional Services. Charges for, and any special terms and conditions attached to, Orange Additional Services will be notified in Customer Literature. The terms of your Contract, including Charges current on the date when you take up the offer of any Orange Additional Service, will apply to it, subject to any special promotional offer made by us and accepted by you.

16 customer literature

please read all the information we send you

16.1 W

e update our Customer Literature from time to time. Information on various topics is mailed to Customers with their monthly billing statements and is available on request from us. You are asked to read your Customer Literature and to keep it until it is superseded. We regard you as having been given any information if it is either: a) included in a mailing addressed

to you;

b) in a text message sent by us to your Phone. c) communicated directly by any means.

17 assignment of Contract and change of

ownership of phone

your Contract is personal to you

17.1 Your Contract is personal to you and you may

not assign it. However, we may at our discretion allow you to: a) nominate a User other than yourself while you

remain primarily liable to us under your Contract.

b) terminate your Contract on short notice if you

have transferred title to your Phone to a new customer who has Connected the Phone to our Network.

We may assign our rights to your Contract only if such assignment is on terms which are at least as advantageous to you as those set out in your Contract.

18 liability

circumstances in which neither of us accepts liability

18.1 Except as provided in this Condition 18, neither

party shall be liable to the other, whether in contract or tort or otherwise, for any loss or damage which is: a) not the fault of the other party; b) indirect and/or not reasonably

foreseeable.

c) loss of business, profits, savings, revenue,

use or goodwill whether caused to the other party through any breach of your Contract or any matters arising under it. Neither party excludes liability for negligent acts or omissions causing death or personal injury to any person.

maximum liability of Orange

18.2 Subject to Condition 18.1, we limit our legal

liability up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is: a) direct financial loss. b) direct physical damage to or loss of property

resulting from our breach of contract or negligence while providing Services.

factors beyond our control

18.3 We will not be liable to you if we are unable to

perform an obligation or provide the Services to you because of any factor outside our control, including but not limited to Acts of God, industrial action, default or failure of a third party, war, governmental action, or by any act or decision made by a court of competent jurisdiction.

your maximum liability

18.4 Subject to Condition 18.1, your liability is limited

to payment of all outstanding Charges due in accordance with the provisions of your Contract.

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reference

19 general

changes to your Contract

19.1 Subject to Condition 15.2, your Contract may

be varied or amended only by the express mutual agreement of both parties. A party seeking to rely on such variation or amendment must produce evidence of the other party's agreement to it.

disclosure of information to third parties

19.2 You agree to the disclosure to any

telecommunications company, debt collection agency, credit reference agency, credit or fraud monitoring scheme, security agency or credit provider of: a) any information relating to your Contract,

including your personal financial information and details of how you have performed in meeting your obligations under your Contract;

b) any disclosure as may be within our Data

Protection Act registration.

c) any disclosure required as a r

of any court of competent jurisdiction or by statutory authority

delivering communications to you

19.3 All notices to be served in accordance with your

Contract must be served by post or facsimile. We can in addition serve notice to you by text message. They will be deemed served 48 hours after they are sent, or on earlier proof of delivery. All invoices and notices served by post will be sent to the address given by you on Registration

160

esult of an order

unless you notify us of a change to this address. Any waiver, concession or extra time we may allow you is limited to the specific circumstances in which it is given and does not affect our rights in any other way.

disputes between you and us

19.4 You may request that disputes between you

and us are referred to arbitration under our Code of Practice for Consumer Affairs. We will supply a copy of our Code of Practice for Consumer Affairs to you on request.

Orange company details

19.5 Our Company Registration Number is 2178917

and our Registered Office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

governing law

19.6 Your Contract is to be interpreted in accordance

with the Laws of England and Wales.

pay as you go terms and conditions

1 definitions

The following words and expressions shall have the following meanings:

Accessories

goods designed for use with but not part of Phones and approved by Orange, including (without limitation) batteries, chargers, car kits, headsets and carry cases.

Charges

the charges for pay as you go as published in our periodically updated list of charges (defined herein as ‘Price Guide’)

Connection

the process we carry out to enable your phone to access the Services. 'Disconnection' and ‘Reconnection' have a corresponding meaning.

Literature

printed matter pr published by Orange and distributed with new Phones or in mailings to Customers, whether or not supplied automatically to all Customers.

pay as you go Voucher

a voucher representing the cash value of airtime allowing access to the Services which must be paid for in advance which expression includes airtime purchased direct fr

oviding information on Services

om Orange by credit or debit car

Network

the public telecommunications system by which Orange makes Services available in the United Kingdom.

Orange

Orange Personal Communications Services Limited, and any successor in business or assignee.

Phone

mobile telephone (excluding Accessories but including charging unit and SIM which remains the property of Orange) approved by Orange for connection to its Network.

Price Guide

publication listing our current Charges, updated from time to time.

Registration

our acceptance of your application to register individual pay as you go Voucher, Register has a corresponding meaning.

Services

Network and other services, provided by us and made available for your use.

SIM

card or other device, bearing a unique telephone number pr Network Services.

Suspension

the temporary discontinuance of Services.

User

you or another person notified by you to us as authorised to use your Phone.

ogrammed to allow a Phone to access

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2 provision of services

2.1 We will use reasonable efforts to make the

Services available to you at all times. The Services are available only within the range of base stations which form the Network. Quality and availability of the Services may be affected by factors outside our control such as local physical obstructions, atmospheric conditions and other causes of radio interference or faults in other telecommunication networks to which the Network is connected.

2.2 The Network and the Services may from time to

time require upgrading, modification, maintenance and other works (including but not limited to works required for security reasons), or may be affected by unforeseen events which may result in the partial or complete non availability of the Services. We will use all reasonable efforts to provide back-up Services and to keep all such periods of non availability to a minimum but some interruption may be inevitable. You Register in the knowledge of this and accept our obligation to carry out works fr

om time to time in the

interests of all our customers.

2.3 We may from time to time tape conversations

between you and our customer services for training purposes only. For the purposes of good management and security, we may need to monitor the contents of any text message you send from time to time.

2.4 We may Suspend the Services in whole or part

at any time without notice if you do not comply with any of these terms and conditions or if any money owed by you to us, whether in relation to Services or not, remains unpaid.

2.5 We shall investigate all complaints made

whether by or against you and reserve the right to Suspend the Services if a complaint has been made against you pending the results of investigation of the complaint.

3 pay as you go Vouchers

3.1 Free airtime given to the customer on initial

registration of their new pay as you go phone (if any) shall be valid for the periods set out in the Price Guide and/or Customer Literature current as at the date of Registration.

3.2 In the event that the cash value of airtime

forming part of free airtime given to a Customer in accordance with 3.1 above is not used within the relevant validity period stated in Condition

3.1 such unused airtime will be forfeited.

3.3 Notwithstanding that you use all of a pay as you

go Voucher or that the free airtime given to a Customer in accor

dance with 3.1 above expires your Phone will continue to be capable of receiving incoming calls for the periods set out in the Price Guide and/or Customer Literature current as at the date of expiry.

3.4 We will disconnect your phone if during the

previous six months you have not Registered a new pay as you go Voucher or you have not made chargeable calls from your phone or

received incoming calls on your phone. For the avoidance of doubt calls shall include but not be limited to voice calls, data calls and text messaging. On disconnection your mobile telephone number will be reassigned. On reconnection you will be assigned a new mobile telephone number. Any remaining credit on your pay as you go Voucher will be reinstated if you reconnect. You can reconnect your phone without having credit on your pay as you go Voucher.

3.5 No cash credits will be given for unused pay as

you go Vouchers. Credit or Debit card payments are subject to our policy on acceptance in force from time to time.

4 our rights to terminate your service

4.1 We may Disconnect your phone and refuse to

Re-connect it at any time in whole or in part immediately by notice in writing to you if:

4.1.1 you fail to comply with clause 2.4, 2.5, 5 and

6 of these terms and conditions provided that wher

e such failure is capable of remedy you have not taken such remedial steps as we shall have required within 7 days of our giving you notice of such failure; or

4.1.2 for whatever reason we are unable to

provide the Services.

5 your responsibilities

5.1 Recognising that good management and

security of the Services is important to all Orange customers you agree that you will:

5.1.1 not use the Services for any improper,

immoral, fraudulent or unlawful purposes or for the sending of any communication which is of an offensive, abusive, indecent, obscene or menacing nature;

5.1.2 not cause, nor knowingly allow others to

cause, any nuisance annoyance or inconvenience whether to us or to any of our customers which shall include the use of the Network for the persistent sending of unsolicited communications without reasonable cause;

5.1.3 not act in a way, whether knowingly or

otherwise, such that the operation of the Network or any part of the Network will be jeopardised or impaired;

5.1.4 only use a Phone and Accessories approved

for use with the Network and comply with all relevant legislation or regulation relating to its use;

5.1.5 comply with any reasonable instructions

issued by us which concern your use of the Services and co-operate with us in our reasonable security and other checks (which may include us making phone calls to you).

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reference

6 supplied by you

6.1 By applying for Registration you represent to us

that the name, address and other factual information which you provide to us are correct.

6.2 You acknowledge that if we suspect on

reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars, for the protection of our Customers and the Network, we may delay Connection or Disconnect Services to your Phone while we investigate further. If our suspicions prove groundless we will Connect or Re-connect Services immediately. You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition 6.2.

7 SIM Card

7.1 Any SIM Card we supply to you remains our

property but it is your responsibility to keep it safe. SIM Car

ds are easily damaged and should be handled with care. We will replace any SIM Card found to be defective by reason of faulty workmanship or design free of charge but may charge for replacing or renewing a SIM card in any other circumstances. We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services.

7.2 You must inform us immediately in the event

that a SIM Card is damaged.

164

We will send you a replacement SIM Card as soon as reasonably practicable but we reserve the right to charge you for doing so.

7.3 The software in the SIM and the Phone is either

owned by or licensed to Orange which grants you a non-exclusive licence to use it for accessing the Services and not otherwise.

7.4 The SIM Card supplied with your Phone enables

the Phone to work on our Network only. We will lift this restriction at your request, subject to our current policy relating to the same and provided you pay the current administration charge.

8 directory and caller ID

8.1 Unless you inform us otherwise when you

Register your first pay as you go Voucher, we may make appropriate directory entries and our Network may allow the display of your telephone number on receiving handsets.

9 phones

9.1 Your Phone and Accessories are acquired by

you outside of the operation of these terms and conditions and, as between you and Orange, are your property.

9.2 Any insurance or warranty relating to your

Phone must be purchased by you separately of these terms and conditions. Any insurance or warranty arranged by us of which you may previously have had the benefit will no longer be valid.

9.3 You must inform us immediately in the event

that the SIM Card or your Phone is lost or stolen. In order to take advantage of the provisions of Condition 9.4 you may inform us if at any time your Phone requires repair.

9.4 Upon receipt of notification under Condition 9.3

we may at your request Suspend Services for a maximum period of 30 days whilst you make arrangements to obtain an alternative phone.

9.5 In the event that you fail to make a request as

permitted by Condition 9.4 then any current pay as you go Voucher will lapse when you report the loss or theft of your Phone or if you do so make a request on the expiry of the 30-day period if you do not during that period request the re-instatement of the pay as you go Voucher.

10 changes

10.1 We reserve the right to vary these terms and

conditions and the Charges from time to time.

11 customer literature

11.1 We update our Customer Literature from time to

time. You are asked to read your Customer Literature and to keep it until it is superseded. We regard you as having been properly notified of any information if it is either included in a mailing addressed to you or in a text message sent by us to your Phone. You are asked to ensure that when contacting Orange Customer

Services with queries you rely on current Customer Literature.

11.2 Orange cannot accept responsibility for offers

related to the provision of its Services made elsewhere than in its own advertisements or publications or for any promises, representations, waivers, indulgences or other purported variations of these terms and conditions unless confirmed in writing by an authorised employee of Orange. If you are in any doubt as to whether any statement or representation is properly authorised you should contact Orange Customer Services immediately.

12 assignment and change of ownership of

phone

12.1 For your security, we will not knowingly Re-

connect a Phone owned by you to our Network at the request of someone other than you unless it is at least six months since you last Registered a pay as you go Voucher or the person requesting Re-connection is able to correctly identify your account password.

12.2 We may assign our rights and obligations under

these terms and conditions only if such assignment is on terms which are at least as advantageous as those set out herein.

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13 liability

13.1 Except as provided in this Condition 13, neither

party shall be liable to the other, whether in contract or tort or otherwise, for any loss or damage which is:

13.1.1 not the fault of the other party;

13.1.2 indirect and/or not reasonably foreseeable.

13.1.3 loss of business, profits, savings, revenue,

13.2 Subject to Condition 13.1, we limit our legal

liability up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is:

13.2.1 direct financial loss.

13.2.2 direct physical damage to or loss of pr

operty resulting from our breach of contract or negligence while providing Services.

13.3 We will not be liable to you if we are unable to

perform an obligation or pr

ovide the Services to you because of any factor outside our control, including but not limited to Acts of God, industrial action, default or failure of a third party, war, governmental action, or by any act or decision made by a court of competent jurisdiction.

13.4 Subject to Condition 13.1, your liability is limited

to payment of all outstanding Charges due in

accordance with the provisions of your Contract.

14 general

14.1 Subject to Condition 10 these terms and

conditions may only be varied or amended only by the express mutual agreement of both parties and the party seeking to rely on such variation or amendment must produce evidence of the other party’s agreement to it.

14.2 You agree to the disclosure to any

telecommunications company, debt collection agency, credit reference agency, credit or fraud monitoring scheme, security agency or credit provider of:

14.2.1 any information relating to your Contract,

including your personal financial information and details of how you have performed in meeting your obligations under your Contract;

14.2.2 any disclosure as may be within our Data

Protection Act registration.

14.2.3 any disclosure required as a r

esult of an order of any court of competent jurisdiction or by statutory authority

14.3 All notices under these terms and conditions will

be sent to the address given by you on Registration unless you notify us of a change to this address. Any notice from us to you will be deemed served 48 hours after posting or an earlier proof of delivery.

14.4 All notices to be served in accordance with

these terms and conditions must be served by

text message, electronic mail or by post or facsimile.

14.5 Any waiver, concession or extra time we may

allow you is limited to the specific circumstances in which it was given. It does not affect our rights under these terms and conditions in any other way.

14.6 You may request that certain disputes between

you and us are referred to arbitration under our Code of Practice for Consumer Affairs, except for all disputes concerning the operation of Condition 10 of these terms and conditions which shall always be referred to arbitration. We will supply a copy of the Code to you on request.

14.7 Our Company Registration Number is 2178917

and our Registered Office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

14.8 The operation of these terms and conditions

shall be interpreted in accordance with the Laws of England and Wales.

technical reference

Windows Media Player

Media Player supports the following types of file formats.

Format File name extensions

Windows Media .asf .asx .wax .wm

.wma .wmv .wmx .wvx

MPEG .mp3

Media Player can play files that have been compressed by using any of the following audio and video codecs.

Audio codecs

■ Microsoft Windows Media Audio codec

version 2.0, 7.0, and 8.0

■ Fraunhofer IIS-A MPEG-1 Audio Layer-3

codec

Video codecs

■ Microsoft Windows Media Video codec

version 7.0 and 8.0

■ Microsoft MPEG-4 video codec version 3.0

■ ISO MPEG-4 video codec version 1.0

Memory

■ 12 MB Flash Rom - includes 8MB with

Intel iPSM

■ 16 MB SDRAM

166

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licenses

identy declaration

Some digital media content from the Internet, CD tracks, and videos have associated licenses that protect them from being unlawfully distributed or shared.

Licenses are managed and created using digital rights management (DRM), which is the technology for securing content and managing the rights for its access. Some licenses prevent you from playing content that is copied to your SPV.

Note: To ensure that the license is copied with the content, use the Portable Device (or Copy to CD or Device) feature in Windows Media Player 7.0 or later on your PC to copy content to your SPV. For more information about copying content to your SPV and other portable devices, see the Windows Media Player Help on your PC.

Customer Model/Type Ref: SPV E200 OEM Product Name/Model: Smart Phone, Model

SV10.

contact Orange

We declare that all products described above that are manufactured for Orange A/S are and will be identical to the products evaluated and tested in the test reports submitted to Orange A/S.

Place and Date: Taiwan, Taoyuan / 8 Sept 2003 Company Name: High Tech Computer Corp. Signers Name: Anderson Cheng

Legally binding signature:

Address: No. 23, Shinghwa Road, Taoyuan City,

Taiwan

Telephone: +886 (3) 375 3252 Fax: +886 (3) 375 3242

168

contact Orange

Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at www.orange.co.uk for more details.

The numbers in Orange can be called from any phone by adding the prefix 07973 100.

further information

pay monthly customers

Customer Services 150† Billing Enquiries 152† International Calling Helpline 159 Orange Multi Media 177* or 277* Registration 980 Orange Care 434 Lost or Stolen 07973 100 250†

Orange Business Solutions customers

If you have a query about your phone or any Orange service, contact your account holder or call 07973 100 158.

Chargeable services available with your Orange phone.

* †

Charged at BT ‘F’ rate if you call from a BT fixed line phone.

pay as you go customers

To top up your Talk Time 450† Customer Services (Enquiries) 451*† Information Line 452 Talk Time balance 453 Orange Multi Media 177* or Lost or Stolen 07973 100 451† Registration 0800 079 0006

277*

all Orange customers

Operator Services 100 Orange Accessories Line 0500 178 178 Dir

ectory Enquiries 118 000* International Directory Enquiries 118 880* Emergency Services 999 or 112

■

Some calls are free from your Orange phone unless you have an Orange

Value Promise Service Plan.

†

helpful booklets

If you would like to receive a free booklet containing useful information on an Orange product or service call Orange Customer services on 07973 973 150 or, if you are a pay as you go customer, 450 from your Orange phone. The following booklets are available:

Services and Charges Orange Care Orange Value Promise Terms and Conditions How to use Answer Phone and manage your calls How to get fun, news and information on your phone How to send messages, photos and mor How to use your phone abroad and call internationally

www.orange.co.uk www.orange.co.uk/business

Visit the Orange website to find out more about Orange products and services, buy accessories from the Orange shop and if you are a pay as you go customer register with Orange online.

171170

reference

index a

ActivSync 114 Add Ons 81 Answer Phone

see Orange Answer Phone

Backing up your SIM Card 76 Bluetooth™ 90 Bookmarks 74

Calculator 112 Calendar 106 Calls

Barring 124 Length 111

Make a 18 Call diverts 43 Call history Call timers 112 Camera 28 Conference calling Contacts

List 34

Cards 34

Edit

Delete 36

111

Dialling

Fixed 124 Speed 38

Directory Enquiries

see Orange Directory Enquiries

Emails 24 Emergency calls 124

Line 2 86 Lock the SIM Card 123 Lock the SPV E200 122

Memory Mate 39 MSN Messenger 57 Music 30

Fax and data

see Orange Fax and Data

Fixed dialling 124

Games 82 GPRS 70 GPRS abr

oad 132

Infrared 89 Information menu

see Orange Information menu

International services

pay monthly customers 128 pay as you go customers 130

network selection 131 Internet Explorer 71 Inbox 46

Orange 177 78 Orange Answer Fax 88 Orange Answer Phone 42

Answer Phone Call Return 43 Answer Phone PIN 42 checking from any other phone 43 messages 42

personal greeting 42 Orange Assistant Orange Backup 76 Orange Car Orange Directory Enquiries 35 Orange Internet Orange Information 78 Orange Memory Mate Orange Multi Media Messaging 63 Orange Text Media services 78 Orange Update 76 Orange Wirefree Server 115

e 125

Photo Messaging 60 Photographs 28 Profiles 97 Predictive text input 47

Quick List 99

Review your calls 111 Ring tones

Compose 63 Download 102

Safety 134 Schedule 116 Security settings Speed dialling 38 Store a name and number 35 Sound settings 97 Synchronising

123

114

reference

Taking a second call 96 Tasks 109 Text Media

see Orange Text Media

Text messages

Send 46 Write 46 Receive 49

Video

Record a video clip 29 Send a video message 66 Receive a video message 67

Voice recordings 50

Windows Media Player 30

For further information about Orange products and services please visit our website at the address below.

The information contained in this user guide is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn.

October 2003.

2003. Orange and wirefree™ and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited.

Orange Personal Communications Services Limited.

PO Box 10 Patchway Bristol BS32 4BQ

www.orange.co.uk

PCN – D0358 ISSUE 1 Z : h 15 Produced by Clear®the explanation agency

Spv E200 Operating Manual

Specifications and Main Features

Frequently Asked Questions

User Manual