Sprint Nextel U727 User Manual
Sprint Mobile Broadband
USB Modem
by Novatel Wireless
Ovation™
www.sprint.com
© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks
are trademarks of Sprint Nextel.
Part No: 90024008 Rev. 1.0
U727
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband USB Modem Basics 1
1A. Introducing the Sprint Mobile Broadband USB Modem 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The Sprint Mobile Broadband USB Modem Software . . . . . . . . . . 8
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2A. Installing the Sprint Mobile Broadband USB Modem 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Sprint Mobile Broadband Software . . . . . . . . . . . 16
Inserting and Removing the Device . . . . . . . . . . . . . . . . . . . . . . . . . 24
How to Insert and Use the microSD Memory Card . . . . . . . . . . . 26
Activating Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2B. Sprint Mobile Broadband Software . . . . . . . . . . . . . . . 47
The Sprint Mobile Broadband Software . . . . . . . . . . . . . . . . . . . . . 48
The Sprint Mobile Broadband Window . . . . . . . . . . . . . . . . . . . . . 50
LED Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 60
Sprint Mobile Broadband Software Menu Options
and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Sprint Mobile Broadband GPS Receiver Window . . . . . . . . 61
Establishing and Terminating GPS Connections . . . . . . . . . . . . . 69
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Reinstalling the Device Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . 112
Section 3: Web Access and Location Based Services .115
3A. Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
3B. Location Based Services . . . . . . . . . . . . . . . . . . . . . . . .121
Location and Search Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . .133
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . .141
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Section 5: Safety and Terms & Conditions . . . . . . . . .145
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . .151
Subscriber Agreement
General Terms and Conditions of Service . . . . . . . . . . . . . . . . . . 152
Novatel Wireless Limited Warranty and Liability . . . . . . . . . . . 172
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Welcome to Sprint
Sprint is committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the network, all your services will work
the same.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband USB modem and Sprint Mobile
Broadband software through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.
i
Introduction
This User Guide introduces you to Sprint service and all the
features of your new Sprint Mobile Broadband USB modem.
The guide is divided into five sections:
⽧ Section 1: Sprint Mobile Broadband USB Modem Basics
⽧ Section 2: Installing the Sprint Mobile Broadband USB Modem
⽧ Section 3: Web Access and Location Based Services
⽧ Section 4: Technical Specifications and Regulatory Information
⽧ Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your device and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.
You'll get the most out of your new Sprint Mobile Broadband
device if you read each section. However, if you'd like to get
right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you'll be ready to
use your USB modem in no time.
Note:
You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.
ii
Section 1
Sprint Mobile Broadband
USB Modem Basics
2
Section 1A
Introducing the Sprint Mobile Broadband USB Modem
In This Section
⽧ Package Contents
⽧ About This Guide
⽧ Your Sprint Mobile Broadband USB Modem
This section lists the materials included with your device, gives you
an overview of the sections of this user guide, and introduces the
basic features and functions of your device.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3
Package Contents
Your Sprint Mobile Broadband USB modem package contains
the following components:
䢇 Sprint Mobile Broadband USB Modem by Novatel
Wireless Ovation
䢇 Notebook Monitor Clip, Lanyard and USB Cable
䢇 Quick Start Guide
䢇 CD-ROM including Sprint Mobile Broadband,
Mac Quick Start Guide, and full User Manual
TM
U727
4 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
About This Guide
This user guide is designed to provide you with all the information
you need to install and use your Sprint Mobile Broadband USB
modem.
䢇 Section 1 (which you are reading) gives you an overview of the
USB modem and its basic features.
䢇 Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband USB modem
and Sprint Mobile Broadband software.
䢇 Section 3 introduces Web access and Location Services with
your USB modem.
䢇 Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband USB modem, as
well as regulatory notices concerning your Sprint Mobile
Broadband USB modem.
䢇 Section 5 provides important safety and liability information
and includes the Terms and Conditions of use for the Sprint
Mobile Broadband USB modem.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5
Your Sprint M obi le B roadban d USB Modem
Your Sprint Mobile Broadband USB modem connects to a USB
port and functions as a wireless network EVDO device. The
sleek new design also contains a built-in microSD™ memory
storage slot that can be used with a microSD card to
download digital content directly to the device. This device
allows you to:
䢇 Access your company network.
䢇 Send and receive email.
䢇 Access the Internet.
䢇 Access real-time visual maps, get driving directions,
perform local business searches, and find nearby ATMs,
gas stations, and restaurants even when you are
uncertain of area ZIP codes.
䢇 Save and transport important files such as documents,
music, and pictures on microSD cards (sold separately) up
to 4GB using your device’s built-in microSD memory
storage.
The Sprint Mobile Broadband USB modem operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband USB modem.
To use the Sprint Mobile Broadband USB modem, you need an
account that gives you access to a CDMA network.
6 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
Section 1B
Getting Started With Your Sprint Mobile Broadband USB Modem
In This Section
⽧ Getting Started
⽧ The Sprint Mobile Broadband USB Modem Software
⽧ Activating and Using Sprint Service
⽧ Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband USB modem, including installing the Sprint
Mobile Broadband software and activating your account.
Section 1B: Getting Started 7
Getting Started
Before you can begin using your Sprint Mobile Broadband USB
modem, you must first:
1. Install the Sprint Mobile Broadband software, including
the Sprint Mobile Broadband USB modem driver
software.
2. Activate your Sprint account (unless your device has
been preactivated).
The Sprint Mobile Broadband USB Modem Software
The Sprint Mobile Broadband USB modem comes with the
following software:
䢇 Sprint Mobile Broadband software allows you to manage
the device’s actions and monitor your connections.
䢇 The driver software establishes the interface between the
USB modem and your operating system.
䢇 GPS Receiver software provides a secondary interface that
gives you to the ability to monitor your GPS Location
Based connections and privacy settings.
The software must be installed before you insert the Sprint
Mobile Broadband USB modem for the first time. Detailed
instructions are provided starting on page 16.
8 Section 1B: Getting Started
Activating and Using Sprint Service
Before using your Sprint Mobile Broadband USB modem, you must
first set up your Sprint wireless network account.
Call Sprint Customer Service
䢇 If you will be using your Sprint Mobile Broadband USB modem
primarily for business purposes, call 1-888-788-4727.
䢇 If your device is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇 Your billing address
䢇 You r Sprint Mo bile Broad band USB modem’s ESN (electronic
serial number) (The ESN is printed on the device's label and can
also be displayed during the installation process.)
䢇 A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan. The customer service representative will also provide
you with the following important account information:
䢇 Your device’s Activation Code
䢇 Your device’s phone number
䢇 Your device’s Lock Code
You can use the Lock Code feature to prevent others from
Tip:
using your account should your Sprint Mobile Broadband USB
modem be lost or stolen. See page 97 for instructions on
using this feature.
Section 1B: Getting Started 9
Unless your device has been preactivated, the Sprint Mobile
Broadband software application will automatically detect
that no account has been configured when you run it for the
first time and you will be prompted to activate your account.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
USB modem must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
the USB modem:
䢇
Do not apply adhesive labels to the device. They may cause
the device to become jammed inside the USB port.
䢇 The USB connector should fit easily into your USB port.
Forcing the device into a slot may damage the connector.
䢇 Protect your device from liquids, dust, and excessive heat.
䢇 Store your device in a safe place, when not in use.
䢇 Never force the USB connector in or out of your
computer’s USB port.
䢇 When using a laptop computer, always remove the device
from the USB port before moving your laptop to avoid any
damage. (See page 24 for instructions on proper removal.)
10 Section 1B: Getting Started
Section 2
Installation
12
Section 2A
Installing the Sprint Mobile Broadband USB Modem
⽧ Getting Started
⽧ Installing the Sprint Mobile Broadband Software
⽧ Inserting and Removing the Device
⽧ Removing the Sprint Mobile Broadband USB Modem
This section guides you through the steps necessary to install your
Sprint Mobile Broadband USB modem and make it operational on
your computer.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 13
Getting Started
Before you can use your Sprint Mobile Broadband USB modem,
you must:
1. Install the Sprint Mobile Broadband software located on
the installation CD onto your computer.
Before installing your new software, delete or uninstall any
Note:
previously existing modem or dialer software from your
system.
Do not connect the device to your computer until you have
installed the Sprint Mobile Broadband software onto your
computer or until instructed to do so by the installation CD.
2. Connect the USB modem to your computer’s USB port.
Windows will detect the device and automatically
install the necessary device drivers.
A driver is software that forms the interface between a device
Note:
(such as the Sprint Mobile Broadband USB modem) and the
operating system on your computer.
3. Launch the Sprint Mobile Broadband software
application.
4. Activate your Sprint Mobile Broadband USB modem and
Sprint account, unless the device was preactivated. If
your device has not previously been activated you will
be promped to activate your device when you launch
Sprint Mobile Broadband. Click ‘Yes’ to activate your
device.
14 Section 2A: Installing the Sprint Mobile Broadband USB Modem
System Requirements
The Sprint Mobile Broadband USB modem is supported on the
following operating systems:
䢇 Windows®Vista, XP, and 2000
䢇 Macintosh®OSX10.3.9 or higher
䢇 Linux
To install and run the Sprint Mobile Broadband USB modem and
accompanying software, your system requires these minimum
resources:
CPU 166 MHz or faster
Interface USB port
Communications
Ports
Optical Drive CD-ROM
I/O Resources 1 IRQ, 4096 bytes I/O space
Memory 64 MB
Disk Space 14 MB
One,Type-A USB port
Section 2A: Installing the Sprint Mobile Broadband USB Modem 15
Installing the Sprint Mobile Broadband Software
Follow the instructions below to install the Sprint Mobile
Broadband software from the installation CD. This process
requires you to restart your computer at the end of the
installation; therefore, we recommend that you quit all open
applications before you begin installation. The Sprint Mobile
Broadband software automatically determines your
computer’s operating system and installs all appropriate
software.
You may be required to log in with administrative privileges
Note:
depending on your operating system to install the Sprint
Mobile Broadband software.
Windows®Vista, XP, and 2000
Installing the Sprint Mobile Broadband software and the Sprint
Mobile Broadband USB modem driver:
1. Insert the installation CD into your CD-ROM drive. The
Setup program should start automatically. If the Setup
program does not launch, select Start > Run and enter
d:\Autorun.exe, where d is your CD-ROM drive letter.
2. Select Install Sprint Mobile Broadband (Novatel Wireless).
(The InstallShield® Wizard will start and guide you
through the installation process.)
3. Use the Next and Back buttons to navigate through the
installation wizard, noting the following:
䡲 In order to continue with the installation, you must
select “I accept the terms of the License Agreement.”
16 Section 2A: Installing the Sprint Mobile Broadband USB Modem
䡲 Select the default option, Sprint Mobile Broadband USB
Modem by Novatel Wireless, Inc., if prompted, and click
Next.
䡲 Please wait a few minutes while the software installs.
4. Click Restart or Finish to complete installation of the
Sprint Mobile Broadband software. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint Mobile
Broadband by clicking on the Sprint Mobile Broadband
(Novatel Wireless) desktop icon.
5. Sprint Mobile Broadband starts and the Insert your device...
dialog appears. (Do not connect the device until instructed to
do so by Sprint Mobile Broadband software.)
6. Insert the USB connector into your computer’s USB port. (See
page 24 for complete instructions on proper insertion and
removal.)
Sprint Mobile Broadband will check to ensure you have the
Note:
latest firmware installed. If there is a new firmware release
for the software, the “Firmware Update” pop-up dialog will
appear. See “Firmware Updates” in this section, beginning on
page 19.
7. Please wait a few moments while Windows automatically
installs the necessary drivers for this device. A series of Found
New Hardware messages appear and the Found New
Hardware Wizard launches.
8. If your USB modem has not been activated, you will be
prompted to activate your account. (For account activation
Section 2A: Installing the Sprint Mobile Broadband USB Modem 17
information, see Section 1B, Getting Started With Your
Sprint Mobile Broadband USB Modem beginning on
page 7.)
9. Windows detects the new hardware (Sprint Mobile
Broadband USB modem) and installs the necessary drivers.
The Add New Hardware Wizard or Found New Hardware
Wizard launches, depending on your operating system.
(For additional information about driver installation, See
“Reinstalling the Device Driver” on page 104.)
10. Follow the prompts to allow the wizard to install the
drivers.
11. Click OK when you are notified that the installation is
complete.
On completion of this step, the Sprint Mobile Broadband
software and the Sprint Mobile Broadband USB modem driver
are installed and you can proceed to activate your USB modem
(if it has not already been activated). See “Activating Your Sprint
Mobile Broadband USB Modem” on page 35.
During this time, the Sprint Mobile Broadband message area
Note:
displays “Updating Hardware” and the Go button is disabled.
18 Section 2A: Installing the Sprint Mobile Broadband USB Modem
Firmware Updates
The first time you attempt to connect your USB modem to your
computer, Sprint Mobile Broadband will check to ensure you have
the latest firmware installed. If Sprint Mobile Broadband detects
that your USB modem needs to be updated a “Firmware Update”
pop-up dialog appears.
To up da te fi rm wa re
1. If you are using a laptop, the AC power adapter must be
plugged into your computer before proceeding.
2. Click OK to launch the firmware update utility and update
the firmware in your USB modem. The software installation
begins. This process takes approximately five minutes. You
may stop the installation at any time by clicking Cancel.
Caution:
Do not disconnect the device from your computer until the
installation process is complete. Failure to complete the
process may result in serious errors.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click Finish to return to the
Sprint Mobile Broadband main user interface.
4. When the firmware update is completed, it will reset the
USB modem. Please wait a few minutes to initialize the USB
modem from the Sprint network.
During this time, the Sprint Mobile Broadband message area
Note:
displays “Updating Hardware” and the Go button is disabled.
5. On completion of this process a PRL Update dialog box may
be displayed. Click OK to update the PRL (preferred roaming
list) in your device.
6. Next, Sprint Mobile Broadband will check to see if your
device has been activated. If the USB modem has not been
Section 2A: Installing the Sprint Mobile Broadband USB Modem 19
activated, it will automatically prompt you to activate
your device. Click Yes to activate your device. (See
“Activating Your Device” on page 35.)
Caution:
Please do not remove the device during this process
Once the USB modem is provisioned successfully, it will start
OMA-DM (Open Mobile Alliance Device Management)
activation to update your user profile from the OMA-DM
server.
Installation on Macintosh
Please follow the steps below for proper configuration of the
Sprint Mobile Broadband USB Modem and your Macintosh
computer.
Installing the Sprint Mobile Broadband software and the Sprint
Mobile Broadband USB modem driver on your Mac Computer:
1. Insert the installation CD into your CD-ROM drive that
came with your device and run the Mac package file.
You will be required to sign in as administrator to install,
and asked to restart your computer upon completion.
If you do not have the installation CD, visit www.sprint.com/
Note:
downloads, select Mac OS as the operating system, and
download and install the Novatel Rev A Device file. Follow the
onscreen installation instructions.
20 Section 2A: Installing the Sprint Mobile Broadband USB Modem
2. The Installer program should start automatically (shown
below) when you insert the CD. Click Continue to install the
software.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 21
3. The location where the software will be installed is
displayed. Click Continue to install the software.
4. You will be required to sign in as administrator to install
the software. Enter an administrator user name and
password. Click OK.
22 Section 2A: Installing the Sprint Mobile Broadband USB Modem
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