Sprint Nextel U720 User Manual
Sprint Mobile Broadband
USB Modem
by Novatel Wireless
Ovation™ U720
www.sprint.com
© 2006 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.
Part No: 90024008 Rev. 1.0
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband USB Modem Basics 1
1A. Introducing the Sprint Mobile Broadband USB Modem 3
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .4
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The Sprint Mobile Broadband USB Modem Software . . . . . . . . . . 8
Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Section 2: Installing the Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2A. Installing the Sprint Mobile Broadband USB Modem 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Sprint PCS Connection Manager Software . . . . . 16
Inserting and Removing the Sprint Mobile Broadband
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating Your Sprint Mobile Broadband USB Modem . . . . . . 23
2B. Sprint PCS Connection Manager Software . . . . . . . . . 27
The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 28
The Sprint PCS Connection Manager Software Window . . . . . 30
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39
Sprint PCS Connection Manager Software Menu Options and
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reinstalling the Sprint Mobile Broadband USB Modem Driver 62
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 73
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 81
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 87
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Section 5: Safety and Terms & Conditions . . . . . . . . . .91
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Welcome to Sprint
We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Nationwide Sprint PCS® Network, all
your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband USB Modem offers more freedom than ever before. No
wires, no cables, just access to your data when you need it. The
power of the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband USB Modem and Sprint PCS
Connection Manager
instructions.
SM
software through simple, easy-to-follow
Welcome and thank you for choosing Sprint.
i
Introduction
This User Guide introduces you to Sprint PCS Service and all
the features of your new Sprint Mobile Broadband USB
Modem. The guide is divided into five sections:
⽧ Section 1: Sprint Mobile Broadband USB Modem Basics
⽧ Section 2: Installing the Sprint Mobile Broadband USB Modem
⽧ Section 3: Sprint Power Vision
⽧ Section 4: Technical Specifications and Regulatory Information
⽧ Section 5: Safety and Terms & Conditions
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your USB modem and wireless network service. The Table of
Contents and Index will also help you quickly locate specific
information.
You'll get the most out of your new Sprint Mobile Broadband
USB modem if you read each section. However, if you'd like to
get right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you'll be ready to
use your USB modem in no time.
SM
Note:
You can print out this guide to keep on hand or view it
online. If you're viewing it online, simply click on a topic
in the Table of Contents or on any page reference within
a section to go directly to that topic.
ii
Section 1
Sprint Mobile Broadband
USB Modem Basics
2
Section 1A
Introducing the Sprint Mobile Broadband USB Modem
In This Section
⽧ Your Sprint Mobile Broadband USB Modem
⽧ CDMA Networks
⽧ Package Contents
⽧ About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband USB Modem, the materials included with
your device, and an overview of the sections in this User Guide.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3
Your Sprint M obi le B roadban d USB Modem
Your Sprint Mobile Broadband USB Modem connects to a USB
port and functions as a wireless network EVDO device. This
device allows you to:
䢇 Access your company network.
䢇 Send and receive email.
䢇 Access the Internet.
CDMA Networks
The Sprint Mobile Broadband USB Modem operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband USB Modem.
To use the Sprint Mobile Broadband USB Modem, you need an
account that gives you access to a CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband USB Modem
takes advantage of the high-speed CDMA 1xEV-DO network
and operates on the 1900 MHz band.
The Sprint Mobile Broadband USB Modem uses CDMA
1xEV-DO technology that is backwardly compatible with
1xRTT, enabling real-time high-speed wireless access to
email, the Internet, or your company network. The device
runs on most current Windows-compatible laptop or desktop
computers, and it provides data transmission of up to 2.4
4 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
megabits per second (Mbps) (average speed of 300-800 kbps
before bandwidth optimization).
More information about CDMA networks is available on the
Tip:
CDMA Development Group Web site, www.cdg.org.
USB EVDO Modem
A USB modem (EVDO device) is a revolutionary new way to access
the Internet, while delivering the most advanced multimedia
streaming services and connectivity. Almost every laptop and
desktop has a USB port, so this provides you with the ability to
easily move your Sprint Mobile Broadband USB Modem from
platform to platform (laptop or desktop).
During Sprint PCS connections, the Sprint Mobile Broadband USB
Modem is a true USB EVDO modem, functioning just like the
modems familiar to most business computer users. It has an
advanced dual band diversity antenna system design that
incorporates an external flip antenna, maximizing data speed
performance, and allows for stronger network signal reception.
Once installed and configured for NDIS mode, the USB modem
connects instantly to the CDMA network with just a few mouse
clicks. To surf the Web, you simply connect the USB modem to a
USB port, click a few buttons, and launch your Internet browser. To
access your company network, you may need to launch an
extranet client after you connect to the CDMA network.
To optimize your settings for faster speeds and data
Tip:
conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:
www.microsoft.com/office/outlook/evaluation/perform.doc.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5
Package Contents
Your Sprint Mobile Broadband USB Modem package contains
the following components:
䢇 Sprint Mobile Broadband USB Modem by Novatel
Wireless Ovation
䢇 External USB Y-shaped Cable Accessory
䢇 A Guide to Using Your Sprint Mobile Broadband
TM
U720
USB Modem
䢇 Sprint PCS Connection Manager
SM
CD
About This Guide
This User Guide is designed to provide you with all the
information you need to install and use your Sprint Mobile
Broadband USB Modem.
䢇 Section 1 (which you are reading) gives you an overview of
the USB modem and its basic features.
䢇 Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband USB
Modem and Sprint PCS Connection Manager Software.
䢇 Section 3 introduces Sprint Power Vision Services.
䢇 Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband USB
Modem, as well as regulatory notices concerning your
Sprint Mobile Broadband USB Modem.
䢇 Section 5 provides important safety and liability
information and includes the Terms and Conditions of use
for the Sprint Mobile Broadband USB Modem.
6 Section 1A:
Introducing the Sprint Mobile Broadband USB Modem
Section 1B
Getting Started With Your Sprint Mobile Broadband USB Modem
In This Section
⽧ Getting Started
⽧ The Sprint Mobile Broadband USB Modem Software
⽧ Activating and Using Sprint PCS Service
⽧ Care and Maintenance
This section outlines the basics of getting started with your
Sprint Mobile Broadband USB Modem, including installing the Sprint
PCS Connection Manager Software and activating your account.
Section 1B: Getting Started 7
Getting Started
Before you can begin using your Sprint Mobile Broadband USB
Modem, you must first:
1. Install the Sprint PCS Connection Manager Software,
including the Sprint Mobile Broadband USB Modem
driver software.
2. Activate your Sprint PCS account (unless the USB
modem has been preactivated).
3.
Configure the Sprint Mobile Broadband USB Modem to use
your account.
The Sprint Mobile Broadband USB Modem Software
The Sprint Mobile Broadband USB Modem comes with the
following software:
䢇 Sprint PCS Connection Manager Software allows you to
manage the device’s actions and monitor your
connections.
䢇 The driver software establishes the interface between the
USB modem and your Windows® operating system.
䢇
With
Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS)
wireless connection from the Internet to your corporate
email and network taking advantage of 1xEVDO speeds.
This customizable feature enables an always-on
connectivity experience like an Ethernet card.
䢇 The Bytemobile Optimization Client allows you to enjoy
increased speeds and enhanced graphics to further
you can expand your high-speed broadband
8 Section 1B: Getting Started
improve your experience with image and data optimization in
an easy-to-use visual interface.
The software must be installed before you insert the Sprint Mobile
Broadband USB Modem for the first time. Detailed instructions are
provided starting on page 16.
Activating and Using Sprint PCS Service
Before using your Sprint Mobile Broadband USB Modem, you must
first set up your Sprint PCS wireless network account.
Call Sprint Customer Service
䢇 If you will be using your Sprint Mobile Broadband USB Modem
primarily for business purposes, call 1-888-788-4727.
䢇 If your device is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䢇 Your billing address
䢇 Your Social Security number or Tax ID number
䢇 Your driver’s license number
䢇 Your Sprint Mobile Broadband USB Modem’s ESN (electronic
serial number) (The ESN is printed on the device's label and can
also be displayed during the installation process.)
䢇 A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
䢇 Your device’s Activation Code
䢇 Your device’s phone number
䢇 Your device’s Lock Code
Section 1B: Getting Started 9
You can use the Lock Code feature to prevent others from
Tip:
using your account should your Sprint Mobile Broadband USB
Modem be lost or stolen. See page 56 for instructions on
using this feature.
Unless your device has been preactivated, the Sprint PCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then
launch and guide you through the activation and
configuration process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
USB Modem must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
the USB modem:
䢇
Do not apply adhesive labels to the USB modem. They may
cause the device to become jammed inside the USB port.
䢇 The USB connector should fit easily into your USB port.
Forcing the device into a slot may damage the
connector.
䢇 Protect the USB modem from liquids, dust, and
excessive heat.
䢇 Store the USB modem in a safe place, when not in use.
䢇 Never force the USB connector in or out of your
computer’s USB port.
䢇 When using a laptop computer, always remove the USB
modem from the USB port to avoid any damage. (See
page 20 for instructions on proper removal.)
10 Section 1B: Getting Started
Section 2
Installing the Sprint Mobile
Broadband USB Modem
12
Section 2A
Installing the Sprint Mobile Broadband USB Modem
⽧ Getting Started
⽧ Installing the Sprint PCS Connection Manager Software
⽧ Inserting and Removing the Sprint Mobile Broadband USB Modem
⽧ Activating Your Sprint Mobile Broadband USB Modem
This section guides you through the steps necessary to install your
Sprint Mobile Broadband USB Modem and make it operational on
your computer.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 13
Getting Started
Before you can use your Sprint Mobile Broadband USB Modem,
you must:
1. Install the Sprint PCS Connection Manager Software,
located on the installation CD, onto your computer.
Before installing your new software, delete or uninstall any
Note:
previously existing modem or dialer software from your
system.
Do not connect the device to your computer until
you have installed the Sprint PCS Connection Manager
Software onto your PC or until instructed to do so by the
installation CD.
2. Connect the USB modem to your computer’s USB port.
Windows will detect the device and automatically
install the necessary device drivers.
A driver is software that forms the interface between a device
Note:
(such as the Sprint Mobile Broadband USB Modem) and the
operating system on your PC.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband USB Modem and
Sprint PCS account, unless the device was preactivated.
If your device has not previously been activated, the
Activation Wizard will automatically launch and guide
you through the process.
14 Section 2A: Installing the Sprint Mobile Broadband USB Modem
System Requirements
The Sprint Mobile Broadband USB Modem is supported on the
following operating systems:
䢇 Windows® 2000
䢇 Windows® XP
To install and run the Sprint Mobile Broadband USB Modem and
accompanying Sprint PCS Connection Manager Software, your
system requires these minimum resources:
CPU Pentium (166 MHz or higher)
Interface USB port
Communications
Ports
Optical Drive CD-ROM
I/O Resources 1 IRQ, 4096 bytes I/O space
Memory 32 MB
Disk Space 14 MB
2 available; one modem and
one serial
Section 2A: Installing the Sprint Mobile Broadband USB Modem 15
Installing the Sprint PCS Connection Manager Software
Follow the instructions below to install the Sprint PCS Connection
Manager Software from the installation CD. This process requires
you to restart your PC at the end of the installation; therefore, we
recommend that you quit all open applications before you begin
installation. The Sprint PCS Connection Manager Software
automatically determines your PC’s operating system and installs
all appropriate software.
You may be required to log in with administrative privileges
Note:
depending on your operating system to install the Sprint PCS
Connection Manager Software.
Installing the Sprint PCS Connection Manager Software and the
Sprint Mobile Broadband USB Modem driver:
1. Insert the installation CD into your CD-ROM drive. The
Setup program should start automatically. If the Setup
program does not launch, select Start > Run and enter
d:\Autorun.exe, where d is your CD-ROM drive letter.
2. Select Install Sprint Mobile Broadband (Novatel Wireless).
(The InstallShield® Wizard will start and guide you
through the installation process.)
3. Use the Next and Back buttons to navigate through the
installation wizard, noting the following:
䡲 In order to continue with the installation, you must
select “I accept the terms of the License Agreement.”
䡲 Select the default option, Sprint Mobile Broadband
USB Modem by Novatel Wireless, Inc., if prompted,
and click Next.
䡲 Please wait a few minutes while the software
installs.
16 Section 2A: Installing the Sprint Mobile Broadband USB Modem
You may also be given the option of selecting the
Note:
Bytemobile
option provides increased speeds and enhanced graphics to
further improve your experience with image and data
optimization in an easy-to-use visual interface. If this option
is available you may place a check mark in the check box to
add Bytemobile Optimization.
TM
Optimization Client feature at this time. This
4. Skip to step 7 if you did not check the Bytemobile
Optimization Client option from the Sprint PCS Connection
Manager Installer screen (see Note above).
5. If you chose to install the Bytemobile Optimization Client,
the Installshield Wizard and ByteMobile Optimization
Welcome window appear. Click Next and wait a few moments
for the software to install.
6. Now click Finish to complete installation of Bytemobile.
7. Click Restart or Finish to complete installation of the
Sprint PCS Connection Manager. Once the installation
procedure is complete and you have rebooted your computer
(either automatically or manually), launch Sprint PCS
Connection Manager by clicking on the Sprint Mobile
Broadband (Novatel Wireless) desktop icon.
8. The Sprint PCS Connection Manager starts and the Insert
your device... dialog appears. (Do not connect the device until
instructed to do so by Sprint PCS Connection Manager.)
Section 2A: Installing the Sprint Mobile Broadband USB Modem 17
9. Insert the USB connector into your PC’s USB port. (See
page 20 for complete instructions on proper insertion
and removal.)
Sprint PCS Connection Manager will check to ensure you have
Note:
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog will appear. See “Firmware Updates” in this section,
beginning on page 19.
10. Please wait a few moments while Windows
automatically installs the necessary drivers for this
device. A series of Found New Hardware messages
appear and the Found New Hardware Wizard launches.
11. If your USB modem has not been activated, the
Activation Wizard automatically launches and guides you
through the activation process. (For account activation
information, see Section 1B, Getting Started With Your
Sprint Mobile Broadband USB Modem beginning on
page 7.)
12. Windows detects the new hardware (Sprint Mobile
Broadband USB Modem) and installs the necessary drivers.
The Add New Hardware Wizard or Found New Hardware
Wizard launches, depending on your operating system.
(For additional information about driver installation, see
“Reinstalling the Sprint Mobile Broadband USB Modem
Driver” on page 62.)
13. Follow the prompts to allow the wizard to install the
drivers.
14. Click OK when you are notified that the installation is
complete.
On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint Mobile Broadband USB Modem driver
are installed and you can proceed to activate your USB modem
18 Section 2A: Installing the Sprint Mobile Broadband USB Modem
(if it has not already been activated). See “Activating and Using Sprint
PCS Service” on page 23.
During this time, the Sprint PCS Connection Manager
Note:
message area displays “Updating Hardware” and the Go
button is disabled.
Firmware Updates
The first time you attempt to connect your USB modem to your
computer, Sprint PCS Connection Manager will check to ensure you
have the latest firmware installed. If Sprint PCS Connection
Manager detects that your USB modem needs to be updated a
“Firmware Update” pop-up dialog appears.
To up da te fi rm wa re
1. If you are using a laptop, the AC power adapter must be
plugged into your computer before proceeding.
2. Click OK to launch the firmware update utility and update
the firmware in your USB modem. The software installation
begins. This process takes approximately five minutes. You
may stop the installation at any time by clicking Cancel.
Caution:
Do not disconnect the device from your computer until the
installation process is complete. Failure to complete the
process may result in serious errors.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click OK to return to the
Sprint PCS Connection Manager main user interface.
4.
When the firmware update is completed, it will reset the USB
modem. Please wait a few minutes to initialize the USB
modem from the Sprint PCS network. If the USB modem has
not been activated, it will automatically launch the Sprint PCS
Vision Activation Wizard.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 19
During this time, the Sprint PCS Connection Manager
Note:
message area displays “Updating Hardware” and the Go
button is disabled.
Once the USB modem is provisioned successfully, it will start
IOTA (Internet Over-the-Air) Activation to update your user
profile from the Sprint PCS network settings. If the USB
modem is not provisioned or out of the Sprint coverage area,
the Sprint PCS Vision User Interface will display “Sprint PCS
Vision: Searching for service...”.
Inserting and Removing the Sprint Mobile Broadband USB Modem
Inserting the Sprint Mobile Broadband USB Modem
Before you connect the device, you must first install Sprint
PCS Connection Manager (see page 16 in this section). Once
you have completed the software installation procedure, you
may insert your device into your computer’s USB port.
An external USB Y-shaped extension cable is included for your
Note:
convenience. The external USB Y-shaped cable is not required
for use but is recommended for increased performance. The
cable allows you to use two USB ports to provide the device
with up to 1mA of power when needed. The Y-shaped cable
should be needed only in fringe areas.
In addition to the increased power, the RF interference
issues may be reduced because the cable provides up to
three feet of distance between your device and computer.
You computer creates RF interference that affects the
signal. You can improve the performance of the device by
using the USB extension cable and moving the device
away from the computer. See “Using the External USB
Cable” on page 21.
20 Section 2A: Installing the Sprint Mobile Broadband USB Modem
When you connect the device, the following should occur:
䢇 The USB modem is powered as soon as you connect it to the
computer’s USB port.
䢇 The LED indicator on the device lights up, blinks and turns
solid green.
䢇 The Sprint PCS Connection Manager Software starts (unless
the auto-launch feature has been disabled).
The Sprint Mobile Broadband USB Modem also contains an
Note:
antenna that can be used for better coverage; this is an
integral part of the device. To use this feature, flip open the
device's antenna by gently gripping the top right side of the
external cover with your forefinger.
Using the External USB Cable
To use the USB cable:
1. Plug the single end of the Y-shaped cable into the
Sprint Mobile Broadband USB Modem.
2. Plug the two connected ends of the Y-shaped cable into two
separate USB ports on your PC.
3. The device is powered as soon as the USB cable is connected
to the appropriate USB ports. (The LED indicator on the
device will turn green.)
4. Launch Sprint PCS Connection Manager and click Connect.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 21
Turning Off the Sprint Mobile Broadband USB Modem
When the Sprint Mobile Broadband USB Modem is connected
to the computer, it has power and is trying to communicate
with the network. To turn off the USB modem, Sprint PCS
Connection Manager must be closed.
Removing the Sprint Mobile Broadband USB Modem
1. Close the Sprint PCS Connection Manager program if it
is running. There are three ways to close the program:
䡲 Click the close icon on the interface.
– or –
䡲 Right-click the Sprint PCS Connection Manager
system tray icon and select Exit from the menu.
– or –
䡲 Click Menu in the upper left-hand corner of the
Sprint PCS Connection Manager window and select
Exit.
22 Section 2A: Installing the Sprint Mobile Broadband USB Modem
2. Remove the USB connector from your computer’s USB port
by gripping the USB modem on both sides and pulling
straight out to avoid damaging the modem’s antenna.
Activating Your Sprint Mobile Broadband USB Modem
The final step to making your USB modem operational is
configuring it to use your account.
For an overview of account activation and configuration, see
Tip:
“Activating and Using Sprint PCS Service” on page 9.
If you purchased a preactivated USB modem, this step is not
necessary. Once the application software and driver are installed,
the USB modem is ready for use.
Otherwise, you must use the Sprint Activation Wizard to activate
and configure your account. Activation involves phoning Sprint
Customer Service, exchanging information and entering your
account information into the appropriate fields in the wizard.
Section 2A: Installing the Sprint Mobile Broadband USB Modem 23
To activate an account and configure your USB modem:
1. Connect the device to your computer. The Activation
Wizard will launch automatically.
2. Click Next to begin the activation process. The wizard
will guide you through the process.
Sprint PCS Connection Manager checks to ensure you have
Note:
the latest firmware installed. If there is a new firmware
release for the software, the “Firmware Update” pop-up
dialog appears.
3. Please telephone Sprint Customer Service to set up your
Sprint PCS wireless network account.
䡲 If you will be using your Sprint Mobile Broadband
USB Modem primarily for business purposes, call 1888-788-4727.
䡲 If your device is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
䡲 Your billing address
䡲 Your Social Security or Tax ID number
䡲 Your driver’s license number
䡲 Your device’s ESN (electronic serial number) (The
ESN is printed on the device’s label and can also be
displayed during the installation process.)
䡲 A pen and paper to write down your account
information
Inform your Sprint Customer Service Specialist that you
are activating a Sprint Mobile Broadband USB Modem
by Novatel Wireless, Inc. (Ovation U720). During this
call, Sprint Customer Service will help you choose a
service plan
and guide you through the activation process.
24 Section 2A: Installing the Sprint Mobile Broadband USB Modem
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