Sprint Nextel SPH-N200 User Manual
Sprint PCS
The clear alternative to cellular.
®
SM
Copyright© 2001 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part
without prior written approval. Sprint, Sprint PCS, Sprint PCS Phone, Sprint PCS Wireless
Web, Sprint PCS Wireless Web Mail, Sprint PCS Wireless Web Short Mail and the diamond logo
are trademarks of Sprint Communications Company L.P. All other trademarks are property of
their respective owners.
Welcome to Sprint PCS
Sprint PCS built the only all-digital, all-PCS nationwide network from the
ground up for clearer calls, serving more than 300 major metropolitan
areas. We built our network to give you what we believe you really want
from a wireless phone: clear sound, private conversations and time-saving
features.
And Sprint Personal Communications Services
more far-reaching – simplify your life. Our advanced technology is designed
to grow with your communications needs so that one day, you’ll be able to
rely entirely on your Sprint PCS Phone
This guide will introduce you to our technology and your new
Sprint PCS Phone through simple, easy-to-follow instructions. Since you’re
probably anxious to start using your phone, we encourage you to
immediately flip to Section One – Getting Started With Sprint PCS Service.
This section explains how to set up your voicemail. It also contains
information on how to contact Sprint PCS should you have questions about
service, want to purchase additional products or services, or just check your
account balance.
Thank you for choosing Sprint PCS.
®
can do something even
™
to stay connected.
Understanding
Roaming
Getting Started Understanding
Roaming
Getting Started Getting Started
1
Understanding
Roaming
Getting Started Understanding
Roaming
Getting Started Getting Started
2
Table of Contents
Welcome to Sprint PCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1 Getting Started With
Sprint PCS Service 9
䊳 Getting Started With Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
䊳 Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
䊳 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
䊳 Understanding This User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
2 Getting to Know
Your Sprint PCS Phone 15
䊳 Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
䊳 Closed View of Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
䊳 Front View of Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
䊳 Command Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
䊳 Viewing the Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
䊳 Turning Your Phone ON and OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
䊳 Using Key Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
䊳 Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
3 Understanding Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
䊳 Understanding How Roaming Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
䊳 Setting Your Phone’s Roaming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
䊳 Setting an Alert When Roam
Charges Apply (Call Guard) 28
䊳 Setting the Time and Date in Analog Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
4 Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
䊳 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
䊳 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
䊳 Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
䊳 Sprint PCS Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
䊳 In-Call Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
䊳 Incoming Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
䊳 End-of-Call Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
䊳 Saving a Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
䊳 Finding a Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
䊳 Dialing and Saving Phone Numbers
With Pauses 37
䊳 Four-Digit Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
䊳 Calling Emergency Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
䊳 Using One-Touch/Two-Touch Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
䊳 Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
5 Navigating Through Menus and Entering Text . . . . . . . . . . . . . . . . . . .41
䊳 Menu Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
䊳 Working Within the Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
䊳 Viewing the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
䊳 Selecting a Character Input Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
䊳 Entering Characters by Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
䊳 Entering Characters Using T9 Text Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
6 Adjusting Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
䊳 Changing Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
䊳 Silencing the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
䊳 Adjusting Volume During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
䊳 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
7 Using Sprint PCS Service Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
䊳 Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
䊳 Responding to Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
䊳 Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
䊳 Forwarding Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
8 Managing Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
䊳 Setting Up Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
䊳 Knowing When You Have Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
䊳 Message Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
䊳 New Voicemail Message Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
䊳 Retrieving Your Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
䊳 Clearing the Voicemail Message Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
䊳 New Sprint PCS Web Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
䊳 Sprint PCS Wireless Web Message Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
䊳 Displaying Sprint PCS Web Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
䊳 Sending Numeric Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
䊳 Numeric Page Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
䊳 Sending Sprint PCS Wireless Web Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
䊳 Sprint PCS Wireless Web Message Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
䊳 Extracting Phone Numbers From Sprint PCS Web Messages . . . . . . . . . . . . . . . .57
䊳 Sprint PCS Wireless Web Update Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
䊳 Erasing All Web Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
䊳 New Sprint PCS Wireless Web Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
䊳 Displaying Sprint PCS Wireless Web Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
9 Managing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
䊳 Viewing a Call Log (Incoming,
Outgoing and Missed) 62
䊳 Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
䊳 Making a Call From a Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
䊳 Prepending a Phone Number From a Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . .63
䊳 Saving a Phone Number From a Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
䊳 Erasing Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
10 Using Your Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
䊳 Adding a New Internal Phone Book Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
䊳 Finding Internal Phone Book Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
䊳 Internal Phone Book Entry Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
䊳 Replacing a Stored Number With a New Number . . . . . . . . . . . . . . . . . . . . . . . . .70
䊳 Editing an Internal Phone Book Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
䊳 Selecting a Ringer Type for an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
䊳 Dialing Sprint PCS Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
䊳 My Sprint PCS Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
11 Changing Your Phone’s Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
䊳 Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
䊳 Setting the Language of your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
䊳 Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
䊳 Ringer Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
䊳 Selecting Ringer Types for Voice Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
䊳 Selecting Ringer Types for Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
䊳 Selecting Ringer Types for Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
䊳 Selecting Ringer Types for Data / Fax In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
䊳 Changing the Backlight Time Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
䊳 Changing the Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
䊳 Data/Fax Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
䊳 Receiving a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
䊳 Receiving Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
䊳 Returning to Voice Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
12 Setting Your Phone’s Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
䊳 Accessing the Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
䊳 Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
䊳 Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
䊳 Changing the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
䊳 Calling in Lock Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
䊳 Using Special Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
䊳 Erasing Special Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
䊳 Erasing the Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
䊳 Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
13 Personal Information Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
䊳 Accessing the Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
䊳 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
䊳 Today . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
䊳 Month View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
䊳 Jump To Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
䊳 To Do List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
䊳 Countdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
䊳 Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
䊳 Set Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
䊳 Adding New Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
䊳 Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
14 Using the Voice Services of
Your Sprint PCS Phone 89
䊳 Using Voice Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
䊳 Programming the Phone for Voice Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
䊳 Setting Up Voice Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
䊳 Placing a Call Using Voice Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
䊳 Reviewing Voice Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
䊳 Erasing Voice Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
15 Experiencing Sprint PCS Wireless Web . . . . . . . . . . . . . . . . . . . . . . . .93
䊳 The Sprint PCS Wireless Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
䊳 The Sprint PCS Wireless Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
䊳 Launching a Sprint PCS
Wireless Web Browser Session 95
䊳 The Sprint PCS Wireless Web Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
䊳 Using the Sprint PCS Wireless Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
䊳 Sprint PCS Wireless Web Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
䊳 AOL Instant Messenger Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
䊳 Sprint PCS Wireless Web Short Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
䊳 Signing up for Sprint PCS Wireless Web Updates . . . . . . . . . . . . . . . . . . . . . . . .105
䊳 Setting up a Sprint PCS
Wireless Web Connection 105
16 Selecting Your Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
䊳 Accessory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
䊳 How To Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
17 Knowing Performance
and Safety Guidelines 113
䊳 Getting the Most Out of Your Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
䊳 Maintaining Safe Use of and
Access to Your Phone 116
䊳 Caring for the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
䊳 Acknowledging Special Precautions
and the FCC Notice 120
䊳 Owner's Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
䊳 User Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
18 Terms and Conditions
& Warranty Information 123
䊳 Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
䊳 Intellectual Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
䊳 Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
1
T
Getting Started With
Getting Started
Sprint PCS Service
In this Section
䊳 Setting Up Your Voicemail
䊳 Getting Help
䊳 Understanding This User Guide
his section walks you through the step-by-step basics of setting up
service for your Sprint PCS Phone
your phone, selecting your Sprint PCS Service Plan, receiving your new
Sprint PCS Phone Number and setting up your voicemail.
Once you have completed this section, you’re ready to explore the advanced
features of your new phone.
™
, including activating or unlocking
1 1 1 1
Getting Started With Sprint PCS Service 9
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Getting Started With Sprint PCS Service
Tip :
If you can’t recall your lock
code, try using the last four
digits of either your Social
Security number, your new
Sprint PCS Phone Number
or try 0000. If none of these
work, call Sprint PCS
Customer Care at
1-888-211-4PCS (4727).
Note:
The voicemail setup process
may vary in certain affiliate
areas.
Determine if your Phone is Already Activated
If you received your phone in the mail or purchased it at a
Sprint PCS Center, it probably has been activated. All you
need to do is unlock your phone. If not activated, refer to
the steps provided in your activation brochure.
Unlocking your Phone
Follow these steps to unlock your phone:
1. Press to turn the phone on.
2. Press .
3. Enter your four-digit lock code. (For security purposes,
this code is not visible as you type.)
Setting Up Your Voicemail
All unanswered calls to your Sprint PCS Phone are
automatically transferred to voicemail, even if your phone
is off or in use. To avoid missing any important messages,
you should set up your Sprint PCS voicemail box and
personal greeting as soon as your Sprint PCS Phone is
activated.
To set up
1. Press and hold or .
2. Follow the system prompts to create your passcode,
Voi cemail:
record your greeting, record your name announcement
and choose whether to activate One-Touch Message
Access (a feature that lets you press one key to access
messages and bypasses the need for you to enter your
passcode).
Section 1
10 Getting Started With Sprint PCS Service
Getting Help
Visiting Our Web Site
Stop by www.sprintpcs.com to get up-to-date information
on Sprint PCS. You can also:
䊳 Review coverage maps
䊳 Learn how to use voicemail
䊳 Access your customer account
䊳 Purchase accessories
䊳 Add additional options to your service plan
䊳 Check out frequently asked questions
Sprint PCS Customer Care
Sprint PCS Customer Advocates are available to assist you
24 hours a day, seven days a week. Simply dial
1-888-211-4PCS (4727) from any phone or press
from your activated Sprint PCS Phone
while on the Sprint PCS Nationwide Network.
Once you dial Sprint PCS Customer Care, you can access a
number of helpful account services through our automated
Customer Care line. By following the voice prompts, you’ll
be able to learn more about Sprint PCS Products and
Services, get Sprint PCS coverage by zip code, or request a
copy of your invoice.
Tip :
If you need to reach
Sprint PCS
Customer Care
while you are off the
Sprint PCS Network,
dial 1-888-211-4PCS
(4727).
Tip :
If you have a question
regarding the operation
of your
Sprint PCS Phone,
dial 1-888-211-4PCS
(4727) from another
phone so you can
use your
Sprint PCS Phone
while speaking
with Customer Care.
Getting Started
1
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Getting Started With Sprint PCS Service 11
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Not
e:
This service may not be
available in all markets.
Note:
Sprint PCS
Operator Services
may not be
available in all
affiliate markets.
Receiving Automated Billing Information
For your convenience, your phone gives you free access to
billing information on your Sprint PCS account. This
information includes balance due, payment received,
billing cycle and the amount of minutes used since your
last billing cycle. Follow these steps to access this
information:
1. Press .
2.
Follow the voice prompts to receive the information you
want.
Sprint PCS Directory Assistance
Sprint PCS Directory Assistance provides a variety of
services, including: residential, business and government
listings; assistance with local or long-distance calls; movie
listings; hotel, restaurant and shopping information and
major local event information. There is a per call charge,
and you’ll be billed for airtime.
䊳 Press .
Sprint PCS Operator Services
Sprint PCS Operator Services can provide assistance in
placing collect calls, calls billed to a local telephone calling
card or a third party.
䊳 Press .
Section 1
12 Getting Started With Sprint PCS Service
Understanding This User Guide
This user guide introduces you to our technology and all
the advantages of your new Sprint PCS Phone – through
easy-to-follow instructions.
䊳 Sections break down categories of information to
progressively take you all the way from learning the
basics to using the most advanced phone features.
䊳 Tips highlight special shortcuts and timely reminders to
help you make the most of your new phone.
䊳 The Index helps you find specific information quickly.
We know that your time is valuable and that’s why we’ve
designed this guide to be used in a building block format or
in stand-alone sections. You’ll get the most out of your
phone if you read each section. However, if you’d like to get
right to a specific feature, you’ll be able to locate the
specific section using the colored tabs. Follow the
instructions in that section and you’ll be ready to use your
phone in no time.
Getting Started
1
1 1 1
Getting Started With Sprint PCS Service 13
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Section 1
14 Getting Started With Sprint PCS Service
2
Y
Getting to Know
TM
Your Sprint PCS Phone
In this Section
䊳 Your Phone’s Highlights and Features
䊳 Front View of Phone
䊳 Viewing the Display Screen
䊳 Turning Your Phone ON and OFF
䊳 Using the Battery
our Sprint PCS Phone is packed with features that simplify your life and
expand your ability to stay connected to the people and information
that are important to you. We know that you’re anxious to start using it, so
this section will give you a quick introduction to your new phone. The easyto-follow instructions will guide you through the basics of the most
common features of your phone and you’ll be on your way to using it in no
time.
Don’t forget the other chapters in this guide. They’re filled with information
about the capabilities and benefits of your new Sprint PCS Phone. They
include detailed step-by-step instructions that familiarize you with all the
features and explain how to customize your phone to meet your specific
needs.
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Getting to Know Your Sprint PCS Phone 15
Highlights
Congratulations on the purchase of your Sprint PCS
™
Phone
(Model SPH-N200). This phone is lightweight,
easy-to-use, reliable, and offers many significant features:
䊳 Dual-band capability provides access to other PCS
CDMA and analog cellular networks where Sprint PCS
has implemented roaming agreements. For further
information see "Understanding How Roaming Works"
on page 26.
䊳 Sprint PCS Wireless Web
SM
Browser provides access to
the wireless Internet in digital mode. For further
information see "The Sprint PCS Wireless Web Browser"
on page 95.
䊳 Sprint PCS Wireless Web Mail
Messenger
Mail
SM
Service and Sprint PCS Wireless Web Short
SM
provide quick and convenient text messaging
SM
, AOL Instant
capabilities. For further information see "Sprint PCS
Wireless Web Mail" on page 102.
䊳 Sprint PCS Wireless Web
SM
Connection offers wireless
modem capabilities for your personal computer in
digital mode. For further information see "Signing up
for Sprint PCS Wireless Web Updates" on page 105.
䊳 Sprint PCS Voice Command
SM
lets you dial phone
numbers by speaking someone’s name or the digits in
their phone number. For further information see
"Using Voice Dialing" on page 90.
䊳 User friendly, menu driven access to features and
options.
䊳 The phone’s “flip” cover can be set to answer an
incoming call when opened, and to cancel a call upon
closing.
䊳 The backlit display screen makes it effortless to read the
display in low light environments and at night.
䊳 An Internal Phone Book with 238 memory registers.
(Each name entry can have up to six numbers).
䊳 Speed Dialing, there are four methods of calling
numbers previously stored in the Internal Phone Book.
Section 2
16 Getting to Know Your Sprint PCS Phone
䊳 A Calendar function allows the scheduling of events, the
ability to create “To Do Lists”, set timers and alarms.
䊳 Voice activated dialing with 10 locations.
䊳 T9 predictive text entry for simplicity in entering names
and events into both the Internal Phone Book and
Calendar.
䊳 Vibrate mode announces incoming calls and messages
without disturbing people around you.
䊳 A choice of melodies can be used instead of ringer types.
Closed View of Phone
Antenna
Getting Started
2
Vol u me
keys
LED
call indicator
Display screen
Menu
Clear
OK
Phone’s cover
(flip)
Microphone
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Getting to Know Your Sprint PCS Phone 17
2
Front View of Phone
Receiver
Phone cover
(flip)
Section 2
18 Getting to Know Your Sprint PCS Phone
End
Ta l k
Keypad
Microphone
Accessories
connector
Command Keys
MENU Displays the first page of the Main Menu of
options on your phone. Press again to display
further pages and options.
OK When navigating a menu, press to select the
highlighted item. Surrounding the
arrows pointing up/down left/right. These will be
referred to in the user guide as “toggles”. You will
be asked to toggle in the required direction.
Volume Keys (On the side of your phone). Adjust
the ringer volume in standby mode. Adjust the
voice volume during a call. In a menu, scroll up
or down to navigate through the menu options.
TAL K Places, or answers a call. In standby mode,
press the key once to enter the Outgoing call log. If
you press and hold the key down you will initiate
Voice Dial.
CLR (CLEAR) Deletes characters from the display.
When in a menu, press to return to the previous
menu.
END Ends a call. Press and hold this key to turn
your phone on or off. In the menu facility, it
returns the phone to standby mode and cancels
your input.
Numeric Keys Use these keys to enter numbers,
letters, and characters.
Pound Enters the [#] character for calling
features. In text entry mode, press to enter a space.
Asterisk Enters the [*] character for calling
features. In text entry mode, press to change the
appearance of input.
Headset Jack (on the top of the phone.) Allows
you to plug in a headset for safe, convenient
hands-free conversations.
OK button are
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Getting to Know Your Sprint PCS Phone 19
Tip :
Display indicators let you
know when you’re off the
Sprint PCS Nationwide
Network and whether
you’re operating in digital or
analog cellular mode.
Viewing the Display Screen
This list identifies the symbols that show on your display
screen.
䊳 displays current signal strength.
The more lines displayed, the stronger the signal.
䊳 indicates the phone cannot find a signal.
䊳 indicates a call is in progress.
䊳 indicates that you are “roaming” off the Sprint PCS
Digital Network. If you are:
䊳 in your home service area, this icon will rarely
display.
䊳 in a preferred analog or digital roaming area
(where Sprint PCS has a roaming agreement in
place), this indicator will remain on, but will not
flash.)
䊳 in an analog or digital coverage area that is
not covered by a Sprint PCS roaming agreement,
this indicator will flash once every second.
䊳 indicates you have message(s) waiting. The
message(s) can be a voicemail notification (VMN),
page, text, Sprint PCS Web Alert, or
Sprint PCS Wireless Web message(s).
䊳 indicates your phone is in vibrate mode.
䊳 indicates your current battery charge strength. (The
displayed icon indicates a fully charged battery.)
Turning Your Phone ON and OFF
Turning Your Phone ON
To turn your phone on, press for approximately two
seconds.
Once your phone is ON, it displays “Searching” indicating
that your phone is searching for a signal. When your phone
finds a signal, it automatically enters standby mode – the
phone’s idle state. At this point, you are ready to begin
making and receiving calls.
Section 2
20 Getting to Know Your Sprint PCS Phone
If your phone is unable to find a signal after 15 minutes of
searching, a Power Save feature is automatically activated.
When a signal is found, your phone automatically returns
to standby mode.
In power save mode, your phone searches for a signal
periodically without your intervention. You can also initiate
a search for Sprint PCS Service by pressing any key (when
your phone is turned ON).
Turning Your Phone OFF
Press for two seconds until you see “Powering off” on
the display screen.
Your screen remains blank when your phone is off.
Using Key Guard
The Key Guard feature helps avoid accidental key presses
without blocking incoming calls or messages. Key Guard is
disabled when you receive an incoming call and is
automatically reactivated when the call is completed.
1. Press for Main Menu.
2. Press for Key Guard.
3. To disable Key Guard, press and hold for at least
two seconds.
Tip :
The Power Save
feature helps to
conserve your
battery power
when you are i n an
area where there
is no signal.
Getting Started
2
2 2 2
Using the Battery
Battery Capacity
Your Sprint PCS Phone is equipped with a Lithium Ion
(LiIon) battery. It allows you to recharge your battery before
it is fully drained. The battery provides over 3.5 hours of
continuous digital talk time (over 1 hour in analog) or over
100 hours of continuous digital standby time (15 hours in
analog).
Getting to Know Your Sprint PCS Phone 21
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Note:
Long backlight settings,
searching for service,
vibrate mode and
MiniBrowser use affect the
battery’s talk and standby
times.
Tip :
Be sure to charge your
phone’s battery and watch
your indicator to ensure
your levels are OK.
The Empty Battery Icon
Approximately five minutes before the battery charge level
gets too low to operate the phone, the battery sensor will let
you know by blinking an empty battery icon ( ),
sounding an audible alert and displaying a warning
message. If you continue to operate the phone without
charging, the phone will turn off automatically (after a
three to five minute delay). If this happens, your call will
end. If you plug into a charging device, you can continue
your call. Be sure to monitor the battery strength icon and
make sure your battery is adequately charged.
Installing the Battery
Your Sprint PCS Phone comes with a LiIon battery. Follow
these steps to install it:
1. Hold the battery so that the metal contacts on the base
of the battery line up with the metal contacts on the
base of the phone.
2. Place the battery on the back of the phone with the top
of the battery about 1/4 inch to 1/2 inch from the
battery latch.
3. Gently push the battery toward the top of the phone
until it snaps into place.
Removing the Battery
To remove your battery for charging, or for another reason,
follow these easy steps:
Section 2
22 Getting to Know Your Sprint PCS Phone
1. So that no stored messages or numbers are lost, power
off your phone by pressing and holding the key.
2. Press the battery release latch (see illustration) and
slide the battery away from the latch.
3. Lift the battery away from the phone.
Getting Started
Charging the Battery
Your Sprint PCS Phone comes with a rechargeable battery.
You should charge the battery as soon as possible so you
can begin using your phone.
Keeping track of your battery’s charge is important. If your
battery level becomes too low, your phone automatically
turns off and you will lose all the information you were just
working on. For a quick check of your phone’s battery level,
glance at the battery charge indicator located in the upperright corner of your phone’s display screen. If the battery
charge is getting too low, the battery icon blinks and
the phone sounds a warning tone.
Always use the Sprint PCS-approved desktop charger, travel
charger or cigarette lighter adapter to charge your battery.
Using the Dual-Slot Desktop Charger
When you are ready to charge your battery, it is vital that
you use only Sprint PCS-approved desktop chargers and AC
adapter chargers. To use the dual-slot desktop charger
provided with your phone:
1. Plug the dual-slot desktop charger’s power cord into a
wall outlet.
2. There are three possible charging configurations.
Choose the one that best suits your needs.
䊳 Insert the phone (with the battery installed) into the
front slot of the charger.
䊳 Insert a single battery (alone, not attached to the
phone) into the rear compartment of the charger.
Warning!
Using the wrong battery
charger could cause
damage to your phone and
void the warranty.
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Getting to Know Your Sprint PCS Phone 23
2
䊳 Insert a single battery into the rear compartment of
your desktop charger, and the phone (with battery
attached), into the front compartment.
The LED on the front of the dual-slot desktop charger
indicates the following:
䊳 A red light indicates the battery is charging.
䊳 A green light indicates the battery is at least 90 percent
charged.
䊳 A yellow light indicates that the battery is operating at
a temperature that is too high or too low, or that there is
a poor connection. Make sure the phone is resting in
the charger slot.
It generally takes about three hours to fully recharge a
completely rundown battery. With the Sprint PCS-approved
LiIon battery, it is practical to recharge the battery before it
becomes completely run down.
To get the quickest charge for any battery:
䊳 Turn the phone off.
䊳 Put the phone with the battery attached, into the front
slot of the charger.
䊳 Do not put a battery into the rear slot of the charger.
䊳 When two batteries are in the charger, the batteries
charge simultaneously, but charging time increases for
both batteries.
䊳 Leaving batteries in the charger once fully charged will
not hurt the batteries.
Section 2
24 Getting to Know Your Sprint PCS Phone
3
R
Understanding Roaming
In this Section
䊳 Understanding How Roaming Works
䊳 Understanding the Difference Between Roaming and
Sprint PCS Network Calls
䊳 Setting Your Phone’s Roaming Mode
䊳 Setting and Using Call Guard
oaming is the ability to make or receive calls when you are off the
Sprint PCS Nationwide Network. Your new dual-band Sprint PCS
™
Phone
works anywhere on the Sprint PCS Nationwide Network and
allows you to roam on analog cellular and digital networks virtually
anywhere in the U.S. where competitive wireless service is available.
This section explains how roaming works and the special features that allow
you manage your roaming experience.
Getting Started
3 3 3 3
Understanding Roaming 25
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Understanding How Roaming Works
Tip :
Remember, when you are
using your phone off the
Sprint PCS Network,
always dial numbers using
11 digits (1 + area code +
number).
Note:
You will pay a higher
per-minute rate for
roaming calls.
Tip :
If you are on a call
when you leave the
Sprint PCS Network
and enter an area
where roaming is
available (whether
CDMA or analog
cellular), your call is
dropped. If your call
is dropped in an
area where you
think Sprint PCS
Service is available,
turn your phone off
and then on ag ain to
reconnect to the
Sprint PCS
Nationwide
Network.
Recognizing Icons on the Display Screen
Your phone’s display screen will always indicate when you
are off the Sprint PCS Network, and whether your phone is
operating in analog cellular or digital mode. The following
chart indicates what will be displayed dependent upon
where you are using your phone.
Roaming
Indicator
Sprint PCS Nationwide Network
Other CDMA Networks
Analog Cellular Networks
Roaming on Other PCS CDMA Networks
Analog
Indicator
When you are roaming on other PCS CDMA networks, your
call quality will be similar to the quality that you receive
when making calls while on the Sprint PCS Network. You
may not be able to access certain calling features, such as
the Sprint PCS Wireless Web, but all of your calls are still
private and secure.
Roaming on Analog Cellular Networks
When you roam on analog cellular networks, you will
experience the identical quality provided by analog cellular
carriers today. Although some calling features, such as
Sprint PCS Wireless Web, may be unavailable, you can still
make and receive calls. You will experience a few
differences:
䊳 You are more likely to experience static, cross-talk, fade-
out and dropped calls.
䊳 Some calling features that are standard on the
Sprint PCS Network are unavailable.
Section 3
26 Understanding Roaming
䊳 There are security and privacy risks (eavesdropping and
cloning) that exist with conventional analog cellular
services today.
䊳 Your battery needs recharging earlier when you use your
phone for analog cellular roaming.
Getting Started
Setting Your Phone’s Roaming Mode
Your Sprint PCS Phone allows you to control your ability to
roam. By using the Roaming menu option, you can
determine which signals your phone accepts.
Set Mode
Choose from three different settings on your dual-band
phone to control your roaming experience. When your
phone is in standby mode:
1. Press for Main Menu.
2. Press for Roaming.
3. Press for Set Mode. To select an option, toggle to
select
Sprint PCS, Automatic or Analog.
4. Press .
䊳 Sprint PCS This setting allows you to select the
Sprint PCS Nationwide Network only, and prevents
roaming on other networks.
䊳 Automatic This setting seeks Sprint PCS Service. When
Sprint PCS Service is unavailable, the phone searches
for an alternative system.
䊳 Analog This setting forces the phone to seek an analog
roaming system. The next time the phone is turned on,
the previous setting is restored.
3
3 3 3
Understanding Roaming 27
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Setting an Alert When Roam
Charges Apply (Call Guard)
In addition to the roaming icon, Call Guard alerts you
when roaming charges apply. This feature makes it easy to
manage roaming charges by reminding you when you
make or receive roaming calls. It also requires you to take
additional steps before you place or answer a roaming call.
These additional steps are not required when you make or
receive calls while on the Sprint PCS Nationwide Network.
To Turn the Call Guard Feature On or Off
1. Press for the Main Menu.
2. Press for Roaming.
3. Press for Call Guard. Wait briefly until a
message prompt displays and then disappears from the
display screen.
4. Toggle to select Ye s or No, and press .
䊳 If the Yes option is chosen, an extra step is required to
make or take roaming calls.
䊳 If the No option is chosen, no extra step is required to
make or take roaming calls.
To Place Roaming Calls with Call Guard On
1. To place a voice call, dial 1 + area code + the seven-
digit number and press . (You can also initiate a
call from the Internal Phone Book, Call History or
Sprint PCS Web Messages.)
2. A message is displayed indicating that roaming rate
applies. Press to call.
To Answer Incoming Roaming Calls with
Call Guard On
Remember if the Call Guard feature is set to On, you need to
take extra steps to make and receive roaming calls even if
you have selected the Analog Only
setting. For further
information see "Setting Your Phone’s Roaming Mode" on
page 27.
Section 3
28 Understanding Roaming
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