Sprint Nextel S720 User Manual

Sprint Mobile Broadband Card by Novatel Wireless Merlin™ S720

www.sprint.com

Part No: 01017865 Rev. 1.0

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Section 1: Sprint Mobile Broadband Card Basics . . . . . . 1

1A. Introducing the Sprint Mobile

Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .4

CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

1B. Getting Started With Your Sprint Mobile

Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

The Sprint Mobile Broadband Card Software . . . . . . . . . . . . . . . . . .8

Activating and Using Sprint PCS Service . . . . . . . . . . . . . . . . . . . . . . .9

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Section 2: Installing the Sprint Mobile

Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2A. Installing the Sprint Mobile Broadband Card . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Sprint PCS Connection Manager Software . . . . . 16

Inserting and Removing the Sprint Mobile Broadband Card . . 20

Activating Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . 23

2B. Sprint PCS Connection Manager Software . . . . . . . . . 27

The Sprint PCS Connection Manager Software . . . . . . . . . . . . . . 28

The Sprint PCS Connection Manager Software Window . . . . . 30

System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39

Sprint PCS Connection Manager Software Menu Options and

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Reinstalling the Sprint Mobile Broadband Card Driver . . . . . . . 62

Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 73

3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Section 4: Technical Specifications and Regulatory

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 81

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 87

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Section 5: Safety and Terms & Conditions . . . . . . . . . .91

5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Welcome to Sprint

We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same.

When it comes to mobile connectivity, the Sprint Mobile Broadband Card offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.

This guide will familiarize you with our technology and with your new Sprint Mobile Broadband Card and Sprint PCS Connection Manager

software through simple, easy-to-follow instructions.

Welcome and thank you for choosing Sprint.

Introduction

This User Guide introduces you to Sprint PCS Service and all the features of your new Sprint Mobile Broadband Card. The guide is divided into five sections:

⽧ Section 1: Sprint Mobile Broadband Card Basics

⽧ Section 2: Installing the Sprint Mobile Broadband Card

⽧ Section 3: Sprint PCS Vision®

⽧ Section 4: Technical Specifications and Regulatory Information

⽧ Section 5: Safety and Terms & Conditions

Throughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your wireless network card and service. The Table of Contents and Index will also help you quickly locate specific information.

You'll get the most out of your new Sprint Mobile Broadband Card if you read each section. However, if you'd like to get right to a specific feature, you can go directly to that page. Follow the instructions in that section and you'll be ready to use your card in no time.

Note:

You can print out this guide to keep on hand or view it online. If you're viewing it online, simply click on a topic in the Table of Contents or on any page reference within a section to go directly to that topic.

Section 1

Sprint Mobile

Broadband Card Basics

Section 1A

Introducing the Sprint Mobile Broadband Card

In This Section

⽧ Your Sprint Mobile Broadband Card

⽧ CDMA Networks

⽧ Package Contents

⽧ About This Guide

This section introduces the basic features and functions of your Sprint Mobile Broadband Card, the materials included with your card, and an overview of the sections in this User Guide.

Section 1A: Introducing the Sprint Mobile Broadband Card 3

Your Sprint M obi le B roadban d Ca rd

Your Sprint Mobile Broadband Card fits into a Type II PC Card slot (available on most notebook PCs) and functions as a wireless network card. This card allows you to:

䢇 Access your company network. 䢇 Send and receive email. 䢇 Access the Internet.

CDMA Networks

The Sprint Mobile Broadband Card operates over a type of wireless network called CDMA (Code Division Multiple Access). This network technology has many features beyond providing a wireless link, such as Web Messaging, which allows you to receive short messages using the Sprint Mobile Broadband Card.

To use the Sprint Mobile Broadband Card, you need an account that gives you access to a CDMA network.

Every CDMA network operates on one of three radio frequency bands. Your Sprint Mobile Broadband Card by Novatel Wireless, Inc. (EV-DO PC Card) takes advantage of the high-speed CDMA 1xEV-DO network and operates on the 1900 MHz band.

The Sprint Mobile Broadband Card uses CDMA 1xEV-DO technology that is backwardly compatible with 1xRTT, enabling real-time high-speed wireless access to email, the Internet, or your company network. The card runs on most current Windows-compatible laptop or desktop computers, and it provides data transmission of up to 2.4 megabits per second (Mbps) (average speed of 300-800 kbps before bandwidth optimization).

4 Section 1A: Introducing the Sprint Mobile Broadband Card

More information about CDMA networks is available on the

Tip:

CDMA Development Group Web site, www.cdg.org.

A Network Card

During Sprint PCS connections, the Sprint Mobile Broadband Card is a true network card, functioning just like the network cards familiar to most business computer users. Once installed and configured for NDIS mode, the card connects instantly to the CDMA network with just a few mouse clicks. To surf the Web, you simply insert the card, click a few buttons, and launch your Internet browser. To access your company network, you may need to launch an extranet client after you connect to the CDMA network.

To optimize your settings for faster speeds and data

Tip:

conservation when accessing your company network, work in “Offline”mode and synchronize periodically to send and receive company email. Do not use the Preview Pane, and save or drag and drop attachments to a desktop folder before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper located at:

www.microsoft.com/office/outlook/evaluation/perform.doc.

Package Contents

Your Sprint Mobile Broadband Card package contains the following components:

䢇 Sprint Mobile Broadband Card by Novatel Wireless Merlin

S720 (EV-DO PC Card)

䢇 A Guide to Using Your Sprint Mobile Broadband Card 䢇 Sprint PCS Connection Manager

Section 1A: Introducing the Sprint Mobile Broadband Card 5

About This Guide

This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband Card.

䢇 Section 1 (which you are reading) gives you an overview of

the card and its basic features.

䢇 Section 2 provides detailed, step-by-step instructions for

installing and using the Sprint Mobile Broadband Card and Sprint PCS Connection Manager Software.

䢇 Section 3 introduces Sprint PCS Vision Services. 䢇 Section 4 provides electrical, radio frequency, and other

specifications for the Sprint Mobile Broadband Card, as well as regulatory notices concerning your Sprint Mobile Broadband Card.

䢇 Section 5 provides important safety and liability

information and includes the Terms and Conditions of use for the Sprint Mobile Broadband Card.

6 Section 1A: Introducing the Sprint Mobile Broadband Card

Section 1B

Getting Started With Your Sprint Mobile Broadband Card

In This Section

⽧ Getting Started

⽧ The Sprint Mobile Broadband Card Software

⽧ Activating and Using Sprint PCS Service

⽧ Care and Maintenance

This section outlines the basics of getting started with your Sprint Mobile Broadband Card, including installing the Sprint PCS Connection Manager Software and inserting and activating your card.

Section 1B: Getting Started 7

Getting Started

Before you can begin using your Sprint Mobile Broadband Card, you must first:

1. Install the Sprint PCS Connection Manager Software,

including the Sprint Mobile Broadband Card driver software.

2. Activate your Sprint PCS account (unless the card has

been preactivated).

Configure the Sprint Mobile Broadband Card to use your account.

The Sprint Mobile Broadband Card Software

The Sprint Mobile Broadband Card comes with the following software:

䢇 Sprint PCS Connection Manager Software allows you to

manage the card’s actions and monitor your connections.

䢇 The driver software establishes the interface between the

card and your Windows® operating system.

䢇

With

Novatel Wireless, Inc. Wireless Connections Network

Adapter (NDIS)

wireless connection from the Internet to your corporate email and network taking advantage of 1xEVDO speeds. This customizable feature enables an always-on connectivity experience like an Ethernet card.

䢇 The Bytemobile Optimization Client allows you to enjoy

increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface.

you can expand your high-speed broadband

8 Section 1B: Getting Started

The software must be installed before you insert the Sprint Mobile Broadband Card for the first time. Detailed instructions are provided starting on page 16.

Activating and Using Sprint PCS Service

Before using your Sprint Mobile Broadband Card, you must first set up your Sprint PCS wireless network account.

Call Sprint Customer Service

䢇 If you will be using your Sprint Mobile Broadband Card

primarily for business purposes, call 1-888-788-4727.

䢇 If your card is intended primarily for personal use,

call 1-888-715-4588.

You should have the following information available:

䢇 Your billing address 䢇 Your Social Security number or Tax ID number 䢇 Your driver’s license number 䢇 Your Sprint Mobile Broadband Card’s ESN (electronic serial

number) (The ESN is printed on the card's label and can also be displayed during the installation process.)

䢇 A pen and paper to write down your account information

During this call, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with the following important account information:

䢇 You r car d’s A ctivat ion Cod e 䢇 Your card’s phone number 䢇 Your card’s Lock Code

Section 1B: Getting Started 9

You can use the Lock Code feature to prevent others from

Tip:

using your account should your Sprint Mobile Broadband Card be lost or stolen. See page 56 for instructions on using this feature.

Unless your card has been preactivated, the Sprint PCS Connection Manager Software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then launch and guide you through the activation and configuration process.

Care and Maintenance

As with any electronic device, the Sprint Mobile Broadband Card must be handled with care to ensure reliable operation. Follow these guidelines while using and storing the card:

䢇 Do not apply adhesive labels to the card. They may cause

the card to become jammed inside the card slot.

䢇 The card should fit easily into your Type II PC Card slot.

Forcing the card into a slot may damage the connector pins.

䢇 Protect the card from liquids, dust, and excessive heat. 䢇 When not installed in your computer, store your EV-DO PC

Card in a safe place.

䢇 Never force the card in or out of your computer’s PC Card

slot.

䢇 When moving your computer, always remove the card

from the PC Card slot to avoid any damage. (See page 20 for instructions on proper removal.)

10 Section 1B: Getting Started

Section 2

Installing the Sprint

Mobile Broadband Card

Section 2A

Installing the Sprint Mobile Broadband Card

⽧ Getting Started

⽧ Installing the Sprint PCS Connection Manager Software

⽧ Inserting and Removing the Sprint Mobile Broadband Card

⽧ Activating Your Sprint Mobile Broadband Card

This section guides you through the steps necessary to install your Sprint Mobile Broadband Card and make it operational on a notebook PC.

Section 2A: Installing the Sprint Mobile Broadband Card 13

Getting Started

Before you can use your Sprint Mobile Broadband Card, you must:

1. Install the Sprint PCS Connection Manager Software,

located on the installation CD, onto your computer.

Before installing your new software, delete or uninstall any

Note:

previously existing modem or dialer software from your system.

Do not insert the card into the slot until you have installed the Sprint PCS Connection Manager Software onto your PC or until instructed to do so by the installation CD.

2. Insert the card into your computer’s PC slot (Sprint label

facing up). Windows will detect the card and automatically install the necessary card drivers.

A driver is software that forms the interface between a device

Note:

(such as the Sprint Mobile Broadband Card) and the operating system on your PC.

3. Launch the Sprint PCS Connection Manager Software

application.

4. Activate your Sprint Mobile Broadband Card and Sprint

PCS account, unless it was preactivated. If your card has not previously been activated, the Activation Wizard will automatically launch and guide you through the process.

14 Section 2A: Installing the Sprint Mobile Broadband Card

System Requirements

The Sprint Mobile Broadband Card is supported on the following operating systems:

䢇 Windows® 2000 䢇 Windows® XP

To install and run the Sprint Mobile Broadband Card and accompanying Sprint PCS Connection Manager Software, your system requires these minimum resources:

CPU Pentium (166 MHz or higher)

Card Slots Type II PC Card slot (32-bit bus)

Communications Ports

Disk Drive CD-ROM

I/O Resources 1 IRQ, 4096 bytes I/O space

Memory 32 MB

Disk Space 14 MB

2 available; one modem and one serial

Section 2A: Installing the Sprint Mobile Broadband Card 15

Installing the Sprint PCS Connection Manager Software

Follow the instructions below to install the Sprint PCS Connection Manager Software from the installation CD. This process requires you to restart your PC at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. The Sprint PCS Connection Manager Software automatically determines your PC’s operating system and installs all appropriate software.

You may be required to log in with administrative privileges

Note:

depending on your operating system to install the Sprint PCS Connection Manager Software.

Installing the Sprint PCS Connection Manager Software and the Sprint Mobile Broadband Card driver:

1. Insert the installation CD into your CD-ROM drive. The

Setup program should start automatically. If the Setup program does not launch, select Start > Run and enter

d:\Autorun.exe, where d is your CD-ROM drive letter.

2. Select Install Sprint PCS Connection Manager. (The

InstallShield® Wizard will start and guide you through the installation process.)

3. Use the Next and Back buttons to navigate through the

installation wizard, noting the following:

䡲 In order to continue with the installation, you must

select “I accept the terms of the License Agreement.”

䡲 Select the default option, Sprint Mobile Broadband

Card by Novatel Wireless, Inc., if prompted, and click Next.

䡲 Please wait a few minutes while the software

installs.

16 Section 2A: Installing the Sprint Mobile Broadband Card

You may also be given the option of selecting the

Note:

Bytemobile option provides increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface. If this option is available you may place a check mark in the check box to add Bytemobile Optimization. If you wish install Bytemobile later, you may do so directly from your Installation CD.

Optimization Client feature at this time. This

4. Skip to step 7 if you did not check the Bytemobile

Optimization Client option from the Sprint PCS Connection Manager Installer screen (see Note above).

5. If you chose to install the Bytemobile Optimization Client,

the Installshield Wizard and ByteMobile Optimization Welcome window appear. Click Next and wait a few moments for the software to install.

6. Now click Finish to complete installation of Bytemobile.

7. Click Restart or Finish to complete installation of the

Sprint PCS Connection Manager. Once the installation procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint PCS Connection Manager by clicking on the Sprint PCS Connection Manager desktop icon.

8. The Sprint PCS Connection Manager starts and the Insert

your card... dialog appears. (Do not insert the card until instructed to do so by Sprint PCS Connection Manager.)

9. Insert the card into your notebook PC’s Type II PC Card slot

with the Sprint label facing up. (See page 20 for complete instructions on proper insertion and removal.)

Section 2A: Installing the Sprint Mobile Broadband Card 17

Sprint PCS Connection Manager will check to ensure you have

Note:

the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog will appear. See “Firmware Updates” in this section, beginning on page 19

10. Please wait a few moments while Windows

automatically installs the necessary drivers for this device. A series of Found New Hardware messages appear and the Found New Hardware Wizard launches.

11. If your card has not been activated, the Activation Wizard

automatically launches and guides you through the activation process. (For account activation information, see Section 1B, Getting Started With Your Sprint Mobile Broadband Card beginning on page 7.)

Do not forcefully insert the card. This may damage the

Note:

connector pins.

12. Windows detects the new hardware (Sprint Mobile

Broadband Card) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard launches, depending on your operating system. (For additional information about driver installation, see “Reinstalling the Sprint Mobile Broadband Card Driver” on page 62.)

13. Follow the prompts to allow the wizard to install the

drivers.

14. Click OK when you are notified that the installation is

complete.

On completion of this step, the Sprint PCS Connection Manager Software and the Sprint Mobile Broadband Card driver are installed and you can proceed to activate your card (if it has not

18 Section 2A: Installing the Sprint Mobile Broadband Card

already been activated). See “Activating and Using Sprint PCS Service” on page 23.

During this time, the Sprint PCS Connection Manager

Note:

message area displays “Updating Hardware” and the Go button is disabled.

Firmware Updates

The first time you attempt to connect your EV-DO PC Card (Merlin S720) to your computer, Sprint PCS Connection Manager will check to ensure you have the latest firmware installed. If Sprint PCS Connection Manager detects that your card needs to be updated a “Firmware Update” pop-up dialog appears.

To up da te fi rm wa re

1. The AC power adapter must be plugged into your computer

before proceeding.

2. Click OK to launch the firmware update utility and update

the firmware in your card. The software installation begins. This process takes approximately five minutes. You may stop the installation at any time by clicking Cancel.

Caution:

Do not remove the Merlin S720 from your computer's PC Card slot until the installation process is complete. Failure to complete the process may result in serious errors.

3. Once the firmware has been successfully downloaded, a

confirmation screen appears. Click OK to return to the Sprint PCS Connection Manager main user interface.

When the firmware update is completed, it will reset the card. Please wait a few minutes to initialize the card from the Sprint PCS network. If the card has not been activated, it will automatically launch the Sprint PCS Vision Activation Wizard.

Section 2A: Installing the Sprint Mobile Broadband Card 19

During this time, the Sprint PCS Connection Manager

Note:

message area displays “Updating Hardware” and the Go button is disabled.

Once the card is provisioned successfully, it will start IOTA (Internet Over-the-Air) Activation to update your user profile from the Sprint PCS network settings. If the card is not provisioned or out of the Sprint coverage area, the Sprint PCS Vision User Interface will display “Sprint PCS Vision: Searching for service...”.

Inserting and Removing the Sprint Mobile Broadband Card

Inserting the Sprint Mobile Broadband Card

Before you insert the Sprint Mobile Broadband Card, you must first install the Sprint PCS Connection Manager Software (see page 16 in this section). Once you have completed the software installation procedure, you may insert your card into your computer’s PC Card slot. The Sprint label should be facing up and the 68-pin connector, located at the end of the card, should be inserted directly into the computer’s PC Card slot.

The card should fit snugly, but you should be able to insert or

Note:

remove it easily from your computer’s PC Card slot.

A portion (the black section) of the card will remain outside the PC Card slot. This section contains the card’s antenna and the LED (light emitting diode). Because the card is not entirely contained in your computer’s PC Card slot, it is important to remove the card when transporting your notebook or Tablet PC.

20 Section 2A: Installing the Sprint Mobile Broadband Card

When you insert the card, the following should occur:

䢇 If sound effects are enabled, the PC beeps. 䢇 The Unplug/Eject Hardware icon appears in the system tray

(unless the feature has been disabled).

䢇 The Sprint PCS Connection Manager Software starts (unless

the auto-launch feature has been disabled).

The card is powered as soon as you insert it.

Turning Off the Sprint Mobile Broadband Card

When the Sprint Mobile Broadband Card is connected to the computer, it has power and is trying to communicate with the network. To turn off the card, Sprint PCS Connection Manager must be closed and the card must be properly ejected from the PC Card slot.

Removing the Sprint Mobile Broadband Card

1. Close the Sprint PCS Connection Manager program if it is

running. There are three ways to close the program:

䡲 Click the close icon on the interface.

– or –

䡲 Right-click the Sprint PCS Connection Manager system

tray icon and select Exit from the menu.

Section 2A: Installing the Sprint Mobile Broadband Card 21

– or –

䡲 Click Menu in the upper left-hand corner of the

Sprint PCS Connection Manager window and select

Exit.

2. Left-click the Unplug/Eject Hardware icon in the system

tray. A message bar appears.

22 Section 2A: Installing the Sprint Mobile Broadband Card

3. Click Safely remove NEC PCI to USB Open Host Controller. A

dialog box notifies you that it is safe to remove the card.

Windows 2000: Once the Safe to Remove Hardware message appears, click OK and use the ejector button (most laptops have an ejector button located next to the PC Card slot) to remove the card.

Windows XP: Once the Safe to Remove Hardware message appears in the system tray, use the ejector button (most laptops have an ejector button located next to the PC Card slot) to remove the card.

Remove the Merlin S720 from your computer’s PC Card slot by gripping the card on both sides and pulling straight out. (If available, use your computer’s card ejector tool.)

Activating Your Sprint Mobile Broadband Card

The final step to making your card operational is configuring it to use your account.

For an overview of account activation and configuration, see

Tip:

“Activating and Using Sprint PCS Service” on page 9.

If you purchased a preactivated card, this step is not necessary. Once the application software and driver are installed, the card is ready for use.

Otherwise, you must use the Sprint Activation Wizard to activate and configure your account. Activation involves phoning Sprint

Section 2A: Installing the Sprint Mobile Broadband Card 23

Customer Service, exchanging information and entering your account information into the appropriate fields in the wizard.

To activate an account and configure your card:

1. Insert the card into your PC Card slot. The Activation

Wizard will launch automatically.

2. Click Next to begin the activation process. The wizard

will guide you through the process.

Sprint PCS Connection Manager checks to ensure you have

Note:

the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update” pop-up dialog appears.

3. Please telephone Sprint Customer Service to set up your

Sprint PCS wireless network account.

䡲 If you will be using your Sprint Mobile Broadband

Card primarily for business purposes, call 1-888-788-

4727.

䡲 If your card is intended primarily for personal use,

call 1-888-715-4588.

You should have the following information available:

䡲 Your billing address 䡲 Your Social Security or Tax ID number 䡲 Your driver’s license number 䡲 Your card’s ESN (electronic serial number) (The ESN

is printed on the card’s label and can also be displayed during the installation process.)

䡲 A pen and paper to write down your account

information

Inform your Sprint Customer Service Specialist that you are activating a Sprint Mobile Broadband Card by Novatel Wireless, Inc. (EV-DO PC Card). During this call,

24 Section 2A: Installing the Sprint Mobile Broadband Card

+ 89 hidden pages