Sprint Nextel Q10 User Manual

Download

Get

Started

All you need to know to get going.

Special note for Sprint As You Go customers

With Sprint As You Go you can free yourself from long-term contracts and enjoy more wireless ﬂexibility.

Some limitations apply, depending on your service plan and smartphone. Data roaming may not be enabled and certain applications that are preinstalled on your smartphone may not be available or operational. Also, to purchase other subscription-based third-party content from application stores (such as BlackBerry World), you will need to provide them with credit card information.

For more information, visit sprint.com/asyougo.

Thanks for choosing Sprint. This booklet introduces you to the basics of getting started with Sprint and your BlackBerry Q10 smartphone.

ReadyNow – For more help in getting up and running with your

new smartphone, take advantage of exclusive Ready Now resources at sprint.com/readynow. You can even schedule a one-on-one

appointment at a Sprint Store near you.

For ongoing support and resources, visit sprint.com/support. There, you’ll ﬁnd guides, tutorials, and more to help you get the most out of your smartphone.

Note: Available applications and services are subject to change at any time.

Your BlackBerry Q10

Power on/off

(Press and hold)

Lock screen

(Press)

Headset jack

HDMI display

port

USB/charging

port

Type the alternate

character

on a key

Capitalize

letters

Voice Control

(Press and hold)

Front camera

Notiﬁcation LED

Volume up

Mute (Press) Voice Control

(Press and hold)

Volume down

Delete

Enter

Speakerphone Symbols

Microphone Speaker

Using This Guide

This Get Started guide is designed to help you set up and use your new BlackBerry Q10 smartphone. It’s divided into four sections to help you ﬁnd the information you need quickly and easily.

Get Ready − page 6 − Find out what

you need to do before you use your smartphone the ﬁrst time, including inserting a battery and activating Sprint service on your smartphone.

BlackBerry Basics − page 9 − Learn

some basics about how to move around on your smartphone, use the home screen, and enter text.

Use Your Smartphone − page 16 −

Take advantage of your smartphone’s features and Sprint services, from the basics (Making Calls) to the more advanced (using Facebook, Wi-Fi™, and more).

Tools & Resources − page 30 −

Find useful tips for your smartphone and discover resources and other helpful Sprint information. For additional information including the full User Guide, videos, tutorials, and community forums, visit sprint.com/support.

Using This Guide

Get Your Smartphone Ready

Before you start: Visit sprint.com/readynow to learn about transferring contacts, calendars, and more from your old phone.

Install the Battery and Memory Card*

* A memory card might be pre-installed.

1. To remove the battery door, press and slide the

battery door down.

2. Align the battery contacts to insert the battery. To

remove the battery, pull up the colored end of the battery.

3. Insert the optional memory card if you have one.

4. Charge your smartphone using the charger

provided in the box. Plug the charger into a power outlet and connect the charger to your smartphone using the USB port.

Turn the Smartphone On or Off

► Press and hold the Power On/Off button to turn

your smartphone on or off.

Activate Your Smartphone

If you purchased your smartphone at a

Sprint Store, it is probably activated

and ready to use.

If you received your smartphone in the

mail, and it is a new Sprint account or a new phone number, your smartphone

is designed to activate automatically when you ﬁrst turn it on. You will see a Contacting the wireless network screen at startup. Follow the onscreen instructions to continue. To conﬁrm your activation, make a phone call.

visit sprint.com/readynow for more information to get your smartphone up and running 7

If you received your smartphone in

the mail and it is going to be activated on an existing number (you’re swapping phones), go to sprint.com/

activate and follow the instructions. When you have ﬁnished, make a phone call to conﬁrm your activation.

If your smartphone is still not activated or you do not have access to the Internet, contact Sprint Customer Service at 1-888-211-4727 for assistance.

Get Ready

Set Up Your Smartphone

Explore the Setup Screens

When you turn on your smartphone for the ﬁrst time, you’ll be asked to set some options. Just follow the onscreen instructions and you’ll be up and running in no time.

1. After turning on your smartphone, follow the

onscreen instructions to:

• Select a language

• Set up wireless and Wi-Fi connections

• Accept the license agreement

• Sign in to or create your BlackBerry ID

(for details, see “BlackBerry ID” on page 9)

• Select your diagnostics and location options

2. Complete the video tutorial to learn essential

gestures for using your smartphone.

3. Once you’ve ﬁnished the initial setup, tap Setup

on the home screen to explore additional setup options including setting up email, social networking accounts, BlackBerry Messenger (BBM) and more.

For more information about setting up your smartphone, visit blackberry.com/startqsetup.

BlackBerry ID

Sign in using your BlackBerry ID or create a new BlackBerry ID if you don’t have one. BlackBerry ID helps sync information (for example, contacts) between your smartphone and computer. It also manages your apps and services.

If you didn’t sign in with or create a BlackBerry ID during setup, you can do it from the Setup app.

1. From the home screen, tap Setup .

2. Tap BlackBerry ID and then tap Sign In to sign

in with your existing BlackBerry ID, or tap Create New and follow the prompts to create a new BlackBerry ID.

visit sprint.com/support for guides, tutorials and more 9

BlackBerry Link

Transfer Information to Your Smartphone

With BlackBerry Link, you can bring your contacts, pictures, music, apps, and more from your old smartphone to your new smartphone. Find information about BlackBerry Link at blackberry.com/startswitch.

BlackBerry Basics

BlackBerry Hub

From any app, stay close to what’s important with one fast and ﬂuid gesture. Just a swipe to the right lets you peek at the BlackBerry Hub, allowing you to ﬂow in and out of your messages and conversations. Swipe to the left and you have all your apps at your ﬁngertips.

• Swipe right for messages. • Swipe left for apps.

• Tap an app icon to launch the app.

• Tap or at the bottom of an app screen to show menus or additional actions. Or, touch and

hold an onscreen item to view its options.

BlackBerry Navigation Basics

Wake Up Your Smartphone

Swipe up from below the screen and release your ﬁnger half-way up. To put your smartphone to sleep, press the Lock screen key.

Note: For added security, you can require a password to wake up your smartphone. Swipe down from the top of the home screen and tap

> Security and Privacy > Smartphone

Password. Follow the prompts to set a password.

visit sprint.com/support for guides, tutorials and more 11

Leave or Close an App

You can leave an app by swiping up from below the screen. The app is minimized and appears as an Active Frame. To close the app completely, tap .

BlackBerry Basics

Notiﬁcations

Checking Notiﬁcations

On the home screen or in an app, slide your ﬁnger up from the bottom of the screen and pause. Your notiﬁcations appear on the left.

To peek into the BlackBerry Hub to check messages, slide your ﬁnger to the right.

To stay in your app, slide your ﬁnger to the bottom of the screen.

Notiﬁcation Icons

Facebook message

The notiﬁcation icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item,

Twitter message

the indicator appears on the notiﬁcation icon. You can peek at your notiﬁcation icons by

LinkedIn message

sliding your ﬁnger up from the bottom of the screen from anywhere on the smartphone.

Email message

Text message

BBM message

visit sprint.com/support for guides, tutorials and more 13

Phone call

Notiﬁcation messages from apps and services such as BlackBerry World

BlackBerry Basics

Applications

Contacts Access the contacts from all of your accounts, as well as updates and shared activities, in a single app. Browser View and share webpages quickly with your contacts. Calendar View all your events in one place, including events from your email and social networking accounts. BBM Chat in real time by using text or video, and share ﬁles. BlackBerry World Download, buy, rate, and review apps, games, music, and videos.

Remember

A productivity app for collecting and categorizing information. Story Maker Create and share a movie that you make using pictures, videos, and music on your smartphone. Settings Change your smartphone’s settings.

Setup Set up your accounts, personalize your smartphone, and watch tutorials. Help Find out how to do things quickly, read FAQs, and learn tips.

• For a more complete list of app icons, go to

docs.blackberry.com/Q10/Icons.

letter and then tap the

Typing

Type Using the Keyboard

To type an

Tap a

suggested

word to use it

Type the

alternate

character

on a key

Capitalize

letters

Voice

Control

(Press

and hold)

visit sprint.com/support for guides, tutorials and more 15

accented character, press and hold the

accented character on the screen

Delete

Enter Speakerphone Symbols

Cut, Copy, and Paste Text

1. To highlight text, touch and hold the text.

To change your selection, move the cursor indicators.

2. Do one of the following:

• To copy the text, tap the highlighted

text. Tap .

• To cut the text, tap the highlighted text.

Tap .

3. To paste the text, touch and hold where

you want to paste the text. Tap .

BlackBerry Basics

Use Your Smartphone: Phone Voicemail

Microphone

Phone

Headset jack

Active call screen

Switch between

speakerphone,

headset, and

handset

Make another call

and put the active

call on hold

Hardware keypad

Speaker

Front camera

Volume up

Mute

Volume down

Make call notes

Move the call to BBM Video

Open the Keypad

Mute the call (Touch and hold to put the call on hold)

Make Phone Calls

1. From the home screen, tap or to open

the Phone.

2. Tap .

3. Dial a number.

4. Tap Call.

From the Phone, tap to call a recent number or speed dial contact, or tap to call someone from your contact list.

Tip: To make a call on home screen, type a contact name or phone number. Type Call <name> or Call <number>.

Voicemail

Set Up Voicemail

You should set up your voicemail and personal greeting as soon as your smartphone is activated. Always use a password to protect against unauthorized access.

1. From the home screen, tap or to open

the Phone.

2. Tap and then touch and hold to

dial the voicemail number.

3. Follow the voice prompts to create your

password and record your name and greeting.

Sprint strongly recommends setting and using a voicemail password. Without a password, anyone who has access to your smartphone can access your messages.

visit sprint.com/support for guides, tutorials and more 17

Check Your Voicemail

From your BlackBerry smartphone:

1. From the Phone, touch and hold .

2. Enter your password.

From any other phone:

1. Dial your wireless phone number.

2. When your voicemail answers, press

3. Enter your password.

Use Your Smartphone

Contacts

Contacts App

Favorites

Filter contact

types, such

as BBM,

Facebook,

and Twitter

contacts

Add a contact

Swipe down to change settings

Tap a contact for details, social updates, and shared activities

Press and hold a contact, for options such as sharing

Add Contacts to Your Smartphone

1. From the home screen, tap to open the

Contacts app.

2. Tap .

3. Enter the information for the contact.

• Tap a ﬁeld and use the keyboard to type the

information.

• For additional ﬁelds, tap .

4. Tap Save.

When you add contacts to your smartphone, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, your Calendar app, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos.

Messaging: BlackBerry Hub

social messaging

BlackBerry Hub

BlackBerry Hub is a convenient, always-on location for all your email, text messages, social networking messages, BBM chats, and more.

Tap to filter

messages

(show or hide

email, BBM

messages,

text messages,

accounts, calls,

visit sprint.com/support for guides, tutorials and more 19

and more)

Swipe down to change the device settings

Compose

Tap to view filed email

Drag down to view your upcoming events

Tap for settings and options (add or remove accounts, change display options, and more)

Add an Account to Your Smartphone

You can add email accounts, social networking accounts, and more to your smartphone.

Note: For Microsoft Exchange ActiveSync accounts, contact your company’s Exchange Server administrator for required settings.

1. Swipe down from the top of the home screen.

2. Tap Settings > Accounts.

3. If you already added an account to your

smartphone, tap to add another account.

4. Tap the type of account that you want to add.

5. Enter the account information. Tap Next.

6. Change any additional settings, such as

synchronization preferences.

7. Tap Done.

Use Your Smartphone

Camera and Video

To change

mode, and switch

Camera App

To open the camera, tap on the home screen. Time shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot.

To zoom, slide two fingers together and apart

Tap for options (flash, shooting

between front and rear cameras)

settings,

swipe down

To focus on

a subject,

drag the box,

then tap the

screen to take

a picture

picture

Tap to switch between Time Shift mode, video camera, and camera

Browser

Access the Browser

Tap on the home screen to open the Browser.

To zoom, slide

two fingers

together and

apart, or

double-tap

To pan a zoomed

page, slide your finger

on the screen

Open your

bookmarks,

history, and

tabs

Back

Tap for settings and options (turn on Reader mode for easier viewing of webpages, search the page, bookmark the page, share the page over email, BBM, and more)

visit sprint.com/support for guides, tutorials and more 21

Use Your Smartphone

Wi-Fi and Bluetooth

Connect to a Wi-Fi Network

When you connect to a Wi-Fi network, your smartphone saves the network information. The next time you’re within range of the saved Wi-Fi network, if Wi-Fi is turned on, your smartphone connects automatically.

1. On the home screen, swipe down from the top

of the screen.

2. Ta p Wi-Fi. If the Wi-Fi switch is Off, set it to On.

3. Tap a network.

4. If the Wi-Fi Protected Setup screen appears,

do one of the following:

• If you have access to the Wi-Fi router and it

uses Wi-Fi Protected Setup, tap Press WPS Button on Router or Enter PIN into router. Complete the onscreen instructions.

• If you don’t have access to the Wi-Fi router or it

doesn’t use Wi-Fi Protected Setup, tap Don’t

use WPS.

5. If necessary, enter the username or password

for the Wi-Fi network.

6. Tap Connect.

Turn on Bluetooth Technology

1. On the home screen, swipe down from the top

of the screen.

2. Tap .

When Bluetooth technology is on, turns blue and appears in the upper-left corner of the screen.

To turn off Bluetooth technology, tap again.

BlackBerry World

Access the BlackBerry World App

From the home screen, tap to open BlackBerry World.

Swipe down to

change settings

(parental

controls,

download, data,

network, and

payment

options)

Scroll down to view top apps, games, albums, movies, and TV episodes

Tap to select what type of content to view, then

filter for games, apps,

music, and videos, or

select My World to

view your downloads

Sprint As You Go customers: You will need to provide credit card information to purchase and download items from BlackBerry World.

visit sprint.com/support for guides, tutorials and more 23

Tap an item for details and reviews, then download the item or share it over email, BBM, and more

Use Your Smartphone

BBM and BBM Video

You can use BlackBerry Messenger to chat and share voice notes, pictures, videos, and other ﬁles with friends who have a BlackBerry smartphone. With BBM, you can enjoy chatting in real-time with your friends and knowing when someone has read your message. The BBM Groups feature lets you share pictures, lists, appointments, and more with a group of family members, friends, or co-workers.

• From the home screen, tap to open BBM. You can start a BBM Video chat from any BBM

chat or from the Phone or Contacts app on your smartphone. If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn’t a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.

BBM Video Chat

To start a BBM video chat in a BBM chat, the Phone, or the Contacts app, tap .

To move the

video thumbnail,

touch and hold

the thumbnail

and drag it to

a corner

Mute the

microphone

Switch between the front and rear camera

Switch to a BBM chat

Share your device screen

End a video chat

Music

Access the Music Player

From the home screen, tap to open the Music app.

Artist

details

screen

Touch and hold

a song to open

the menu

Tap to go back

to the main

music screen

(Recent,

Library, or

Playlists)

Shuffle songs

Note: You can buy songs through BlackBerry World or you can sync music directly from your computer using BlackBerry Link.

visit sprint.com/support for guides, tutorials and more 25

Add to playlist

Play on another device

Share the song

Select multiple songs to share or delete

Delete song

Use Your Smartphone

Sprint Applications

Access additional exclusive Sprint features right from your smartphone.

Sprint Music Plus

In addition to the Music app (see page 25), your smartphone offers Sprint Music Plus, an all-in-one music store and player for full songs, ringtones, and ringback tones.

Get Started with Sprint Music Plus

1. From the home screen, tap to open

Sprint Music Plus.

2. Tap I agree.

Use Sprint Music Plus

► From the home screen, tap Sprint Music Plus.

• Tap My Library to access all your music,

including items you have purchased or loaded onto your smartphone.

• Tap Downloads to access your list of

downloaded music.

• Tap Music Store to access the music store,

where you can search for, sample, and purchase DRM-free music.

• Tap Ringtone Store or Ringback Tone Store

to ﬁnd and purchase new ringtones and ringback tones for your smartphone.

• For more information, tap and tap

More > Help & About.

To zoom, slide

GPS Navigation

Maps App

You can use the GPS feature on your device to search for a location and then view it on a map to see where you need to go.

Note: Before using Maps, you need to enable location services. Swipe down from the top of the home screen, tap > Location Services, and then tap the Location Services switch to turn it On.

visit sprint.com/support for guides, tutorials and more 27

From the home screen, tap to open Maps.

two fingers

together and

apart, or

double-tap

To pan a zoomed

map, slide your

finger on the

screen

See places as pins

on the map

Find your favorites, recent places, and contacts’ places

Enter an address or a descriptive word, such as "coffee" or "hospital”

Tap for settings and options

Use Your Smartphone

Sprint Worldwide Wireless Service

With Sprint WorldwideSM Wireless Service, you can make and receive calls, check your email and browse the Web wherever you travel within Sprint’s international roaming coverage area.

Activate Sprint Worldwide Service

Before using your smartphone in global roaming mode, you must activate Sprint Worldwide Service. You can do this online or over the phone.

Activating Online:

► Chat with or email an international support rep

by visiting sprint.com/swwsupport.

Activating Over the Phone

► Call Sprint Worldwide Customer support at

1-888-226-7212.

International Data Roaming

To use Sprint Worldwide Data Services, you will need to have these services activated on your account.

► To activate, call Sprint Worldwide Customer

Support at 1-888-226-7212.

Note: Prior to using your Sprint Worldwide GSM/ UMTS Data Services, you must establish and utilize your CDMA data services domestically on the Sprint Network.

Turn on Global Roaming Mode

To roam globally, make sure your smartphone’s global roaming options are set.

1. From the home screen, swipe down from the

top of the screen and tap Settings.

2. Tap Network Connections > Mobile Network.

3. Under Network Technology, select Global.

Getting Help

Please call the following numbers if you need assistance with Sprint Worldwide service.

While in the United States:

• Call 1-888-226-7212. While traveling outside the United States:

• In GSM mode: touch and hold and

then dial 1-817-698-4199.

• In CDMA mode: enter the international access

code and then dial 1-817-698-4199.

For more information about international roaming, visit sprint.com/international.

visit sprint.com/support for guides, tutorials and more 29

Use Your Smartphone

Tools & Resources: Settings

Change the settings for network connections, accounts, display, language, and more.

Access Settings

1. From the home screen, swipe

down from the top of the screen and tap Settings.

2. Select a category to change

settings:

• About

• Network Connections

• Notiﬁcations

• Main Volume

• Accounts

• Display

• Language and Input

• Voice Control

• BlackBerry Link

• BlackBerry ID

• BlackBerry Protect

• Security and Privacy

• Media Sharing

• Date and Time

• Software Updates

• Search

• Storage and Access

• Location Services

• Payment Options

• Accessibility

Battery and Power Tips

Battery life varies depending on how you use your smartphone. To help battery power last longer, try any of the following:

• Use the power-saving options in your

smartphone settings. To adjust the screen brightness or change the screen lock timeout, on the home screen, swipe down from the top of the screen. Tap Settings > Display.

• Turn down the smartphone volume with the

volume keys. To adjust other volume settings, on the home screen, swipe down from the top of the screen. Tap Settings > System Volume or Notiﬁcations.

• Close any apps or features that you are ﬁnished

using. Some features consume more battery power than others and should be closed or turned off when not in use.

visit sprint.com/support for guides, tutorials and more 31

• If your smartphone is out of a network coverage

area, turn off the connection. To turn off or change network connections, on the home screen, swipe down from the top of the screen. Tap Settings > Network Connections.

• Use the latest software for your smartphone.

If an update is available, a notiﬁcation appears in BlackBerry Hub.

• Save data to a memory card instead of your

smartphone storage.

• Turn off the camera ﬂash.

Tip: Like most electronic devices, your smartphone battery will drain less quickly if you keep it out of the sun and other hot places, keep the contacts clean, and charge it regularly. Avoid leaving your smartphone turned off with a low battery power level for an extended period.

Tools & Resources

Manage Your Account

Online: www.sprint.com

• Make a payment, see your bills, enroll in online

billing

• Check minute usage and account balance

• See or modify the details of your Sprint service

plan

• Get detailed instructions and download

content

From Your Sprint Smartphone

• From the Phone, touch to

check minute usage and account balance.

• From the Phone, touch to

make a payment.

• From the Phone, touch to

access a summary of your Sprint service plan or get answers to other questions.

From Any Other Phone

• Sprint Customer Service:

Dial 1-888-211-4727

• Business Customer Service:

Dial 1-888-788-4727

Resources

Resources For Your Smartphone

• This Get Started Guide to get you up and

running.

• Ready Now – Visit sprint.com/readynow for

additional help to get started on your new smartphone. You’ll ﬁnd more information on basic setup, activation, maximizing your smartphone’s performance, and personalization. Plus, you can even schedule a personalized one-on-one Ready Now appointment at a Sprint Store near you.

• Online Support – For ongoing help over the

life of your smartphone, visit sprint.com/support to ﬁnd videos, tutorials, troubleshooting tips, and the complete User Guide for your BlackBerry Q10 smartphone.

visit sprint.com/support for guides, tutorials and more 33

• Community – Visit community.sprint.com to

join the discussion about all things Sprint. Here people help each other make the most of their wireless services with tips, forums, blogs, and the latest news.

Tools & Resources

Sustainability

At Sprint, environmental responsibility is more than talk. We’re continuously working to reduce our carbon footprint and decrease our use of natural resources.

So where is my user guide?

We took the full printed user guide out of the box and put it, along with expanded support resources, online for you. Less paper, more and better information. Just visit sprint.com/support from any computer to access your complete user guide and the rest of our support materials.

What else has Sprint been doing?

Plenty. To ﬁnd out just what we’ve been up to, use your smartphone to scan the QR Code® below or visit sprint.com/green.

To scan the QR code, tap to

open BlackBerry World. Swipe down from the top of the screen and tap

. Hold your device so that all four corners of the QR code appear on your screen.

This guide is printed with soy inks and contains 100% post consumer paper.

Survey

We are interested in your initial impressions of this new Sprint smartphone.

Within two weeks of your smartphone purchase, please go to the website http://labs.sprint.com/sprintphonesurvey complete a brief survey. Your feedback will help us provide the wireless features and services you want most.

Thank you for choosing Sprint.

visit sprint.com/support for guides, tutorials and more 35

Tools & Resources

The services described in this guide may require a subscription to a service plan and/or may incur additional charges. Not all services will work on all devices. Coverage is not available everywhere. See sprint.com/coverage for more details.

Important Privacy Message. This smartphone is capable of determining its/your geographical location. To set controls for access and use of your location information by others, swipe down from the top of the screen and tap

Settings > Location Services for location sources. Follow any applicable prompts. These settings for the use of

location information can be turned on and off. For some applications and services you select, a smartphone must be turned on and set to allow collection of location information in order to function.

Please be advised that if you use a third-party application, the application may collect your personal information or require Sprint to disclose your customer information, including location information (when applicable), to the application provider or some other third party. Sprint’s policies do not apply to these third-party applications. Please carefully review the application’s terms of use and/or the application provider’s policies for more information about how the application will collect, access, use or disclose your information before using a third-party application. Terms of use and other policies usually are available on the application provider’s website.

©2013 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

MAT-54992-001

Sprint Nextel Q10 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual