Sprint PCS Connection Card
TM
PC-5740
www.sprint.com
© 2005 Sprint Nextel. All rights reserved. No reproduction in whole or in
part without prior written approval. Sprint, the “Going Forward”logo,
the NEXTEL name and logo, and other trademarks are trademarks of
Sprint Nextel.
Printed in the U.S.A.
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Section 1: SprintPCS Connection Card Basics . . . . . . . . .1
1A. Introducing the Sprint PCS Connection Card . . . . . . . . . .3
Your SprintPCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . .4
A Network Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
AboutThis Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1B. Getting Started With Your Sprint PCS Connection Card . .7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
The SprintPCS Connection Card Software . . . . . . . . . . . . . . . . .8
Activating and Using SprintPCS Service . . . . . . . . . . . . . . . . . . .9
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
1C. Installing the Sprint PCS Connection Card . . . . . . . . . . .13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Installing the Sprint PCS Connection Manager Software . .16
Inserting and Removing the Sprint PCS Connection Card . .18
ActivatingYour Sprint PCS Connection Card . . . . . . . . . . . . . .22
Section 2: Using the Sprint PCS Connection Card . . . . .25
2A. Sprint PCS Connection Manager Software . . . . . . . . . . .27
The SprintPCS Connection Manager Software . . . . . . . . . . .28
Starting the Sprint PCS Connection Manager Software . . .29
The Sprint PCS Connection Manager Software Window . . .30
Taskbar Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Establishing and Terminating Connections . . . . . . . . . . . . . .40
Sprint PCS Connection Manager Software
Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
2B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
ActivationWizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Alert Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Device Info & Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Links (Notebook PCs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
About SprintPCS Connection Manager . . . . . . . . . . . . . . . . . .55
2C. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . .58
Reinstalling the Sprint PCS Connection Card Driver . . . . . . .62
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Using the Menu Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Section 3: Sprint PCS Vision . . . . . . . . . . . . . . . . . . . . . . . .71
3A. Sprint PCS Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Launching the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Using SprintPCS Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Sprint PCS Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Section 4: Technical Specifications and
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . .81
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Section 5: Safety and Terms & Conditions . . . . . . . . . . .93
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Terms and Conditions of Service . . . . . . . . . . . . . . . . . . . . . . .100
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Welcome to Sprint
Sprint is committed to bringing you the best wireless
technology available.
connectivity, the Sprint PCS Connection Card
freedom than ever before. No wires, no cables, just access
to your data when you need it. The power of the Internet
and your company data is truly at your fingertips.
When it comes to mobile
TM
offers more
This guide will familiarize you with our technology and
with your new Sprint PCS Connection Card
Connection Manager
SM
Software through simple, easy-to-
TM
and Sprint PCS
follow instructions.
Welcome and thank you for choosing Sprint .
i
Introduction
This User's Guide introduces you to Sprint PCS Service
and all the features of your new phone. It’s divided into
five sections:
⽧ Section 1: Sprint PCS Connection Card Basics
⽧ Section 2: Using the Sprint PCS Connection Card
⽧ Section 3: Sprint PCS Vision
⽧ Section 4: Technical Specifications and Regulatory Information
⽧ Section 5: Safety Information and Terms & Conditions
Throughout the guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most
of your new phone and service. The Table of Contents and
Index will help you locate specific information quickly.
You'll get the most out of your phone if you read each
section. However, if you'd like to get right to a specific
feature, simply turn to that page. Follow the instructions in
that section and you'll be ready to use your phone in no time.
TM
ii
Section 1
Sprint PCS Connection
Card Basics
2
Section 1A
Introducing the Sprint PCS
Connection Card
In This Section
⽧ Your Sprint PCS Connection Card
⽧ A Network Card
⽧ Package Contents
⽧ About This Guide
This section introduces the basic features and functions of
your Sprint PCS Connection Card, the materials included
with your card, and an overview of the sections in this
User’s Guide.
TM
Introducing Your Card
Section 1A: Introducing the Sprint PCS Connection Card 3
Your Sprint PCS Connection Card
Your Sprint PCS Connection Card fits into a Type II PC Cardslot
(available on most notebook PCs) and functions as a wireless
network card.
This card allows you to:
䢇
Access your company network
䢇
Send and receive email
䢇
Access the Internet
CDMA Networks
The Sprint PCS Connection Card operates over a type of wireless
network called CDMA (Code Division Multiple Access).
To use the Sprint PCS Connection Card, you need an account
that gives you access to a CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint PCS Connection Card
leverages the high-speed CDMA 1xEV-DO nework and
operates on the
1900
MHz band.
The Sprint PCS Connection Card utilizes CDMA 1xEV-DO
technology enabling real-time high-speed wireless access to
email, the Internet, or your company network. The card runs
on most current Windows-compatible laptop or desktop
computers, and it provides data transmission of up to 2.4
Megabits per second (Mbps) (average speed of 300-800 kbps
before bandswidth optimization).
PC-5740
Tip:More information about CDMA networks is available on the CDMA
Development Group Web site,www.cdg.org.
4 Section 1A: Introducing the Sprint PCS Connection Card
A Network Card
During Sprint PCS VisionSMconnections, the Sprint PCS
Connection Card is a true network card, functioning just like the
network cards familiar to most business computer users. Once
installed and configured, the card connects instantly to the
CDMA network with just a few mouse clicks. To surf the Web,
you can just insert the card, click a few buttons, and launch your
Internet browser. To access your company network, you may
need to launch an extranet client after you connect to the
CDMA network.
Tip:To optimize your settings for faster speeds and data conservation
when accessing your company network, work in "Offline" mode and
synchronize periodically to send and receive company email. Do notuse
the Preview Pane; also, save or drag and drop attachments to a desktop
folder before opening them (rather than double-clicking them in the
email). For more detailed information, access the Microsoft whitepaper
at http://www.microsoft.com/office/outlook/evaluation/perform.doc.
Package Contents
Your Sprint PCS Connection Card package contains the
following components:
䢇
Sprint PCS Connection Card
䢇
Start Here Guide
䢇
Installation CD containing the Sprint PCS Connection
Manager
䢇
Warranty
SM
Software and this User’s Guide
PC-5740
Introducing Your Card
Section 1A: Introducing the Sprint PCS Connection Card 5
About This Guide
This User’s Guide is designed to provide you with all the
information you need to install and use your Sprint PCS
Connection Card.
䢇
Section 1
the card and its basic features and provides instructions
for installing your Sprint PCS Connection Card and
Sprint PCS Connection Manager Software.
䢇
Section 2
using the card.
䢇
Section 3
䢇
Section 4
specifications for the Sprint PCS Connection Card, as well
as regulatory notices concerning your Sprint PCS
Connection Card.
䢇
Section 5
information and includes the Terms and Conditions of use
for the Sprint PCS Connection Card.
(which you are reading) gives you an overview of
provides detailed, step-by-step instructions for
introduces Sprint PCS Vision Services.
provides electrical, radiofrequency, and other
provides important safety and liability
6 Section 1A: Introducing the Sprint PCS Connection Card
Section 1B
Getting Started With Your
Sprint PCS Connection Card
In This Section
⽧ Getting Started
⽧ The Sprint PCS Connection Card Software
⽧ Activating and Using Sprint PCS Service
⽧ Care and Maintenance
This section outlines the basics of getting started with
your Sprint PCS Connection Card, including installing the
Sprint PCS Connection Manager
and activating your card.
SM
Software and inserting
TM
Getting Started
Section 1B: Getting Started 7
Getting Started
Before you can begin using your SprintPCS Connection Card,
you must:
1. Install the Sprint PCS Connection Manager
SM
Software, including the Sprint PCS Connection
Card driver software.
2. Activate your Sprint PCS Account (unless the card has
been pre-activated).
3. Configure the Sprint PCS Connection Card to use
your account.
The Sprint PCS Connection Card Software
The Sprint PCS Connection Card comes with the
following software:
䢇
Sprint PCS Connection Manager Software
manage the card’s actions and monitor your connections.
䢇
The
driver software
card and your Windows
establishes the interface between the
®
operating system.
The software must be installed before you insert the
Sprint PCS Connection Card for the first time.
allows you to
8 Section 1B: Getting Started
Activating and Using Sprint PCS Service
Before using your Sprint PCS Connection Card, you must first set
up your Sprint PCS wireless network account.
To set up your Sprint PCS Connection Card wireless
network account:
Call Sprint Customer Service
䢇
If you will be using your Sprint PCS Connection Card
primarily for business purposes, call
䢇
If your card is intended primarily for personal use, call
1-888-715-4588.
You should have the following information available:
䢇
Your billing address
䢇
Your Social Security number or Tax ID number
䢇
Your driver’s license number
䢇
Your Sprint PCS Connection Card’s ESN (electronic serial
number) The ESN is printed on the card’s label and can also
be displayed during the installation process.
䢇
A pen and paper to write down your account information
1-877-789-3969.
Getting Started
Section 1B: Getting Started 9
During this call, Sprint Customer Service will help you select
your service plan and guide you through the activation process.
They will also provide you with the following important
accountinformation:
䢇
Your card’s Activation Code
䢇
Your card’s Phone Number
䢇
Your card’s Lock Code
Tip:You can use the Lock Code feature to prevent others from using your
account should your Sprint PCS Connection Card be lost or stolen.
Unless your card has been pre-activated, the SprintPCS
Connection Manager Software application will automatically
detect that no account has been configured when you run it for
the first time. The Sprint Activation Wizard will then launch to
guide you through the activation and configuration process.
10 Section 1B: Getting Started
Care and Maintenance
As with any electronic device, the Sprint PCS Connection Card
must be handled with care to ensure reliable operation. Follow
these guidelines in using and storing the card:
䢇
Do not apply adhesive labels to the card. They may cause
the card to become jammed inside the card slot.
䢇
The card should fit easily into your
Forcing the card into a slot may damage the connector pins.
䢇
Protect the card from liquids, dust, and excessive heat.
䢇
When not installed in your computer, store the card in a
safe place.
䢇
Never force the Sprint PCS Connection Card in or out of
your computer’s PC Card slot.
䢇
When moving your computer, always remove the
Sprint PCS Connection Card from the PC Card slot to
avoid any damage.
Type II PC Card
slot.
Getting Started
Section 1B: Getting Started 11
12
Section 1C
Installing the Sprint PCS
Connection Card
In This Section
⽧ Getting Started
⽧ Installing the Sprint PCS Connection Manager Software
⽧ Inserting and Removing the Sprint PCS Connection Card
⽧ Activating Your Sprint PCS Connection Card
Installing Your Card
This section guides you through the steps necessary to
install your Sprint PCS Connection Card
operational on your notebook PC.
Section 1C: Installing the Sprint PCS Connection Card 13
TM
and make it
Getting Started
Before you can use your new SprintPCS Connection Card, you
must first:
1. Install the Sprint PCS Connection Manager
located on the installation CD, onto your computer.
Note: Before installing your new software, delete or uninstall any
previously existing modem or dialer software from your system. Do not
insert the Sprint PCS Connection Card into the slot until you have
installed the Sprint PCS Connection Manager Software onto your PC or
until instructed to do so by the installation CD.
2. Insert the card into your computer’s PC Card slot (Sprint
label facing up). Windows will detect the card and
automatically install the necessary card drivers.
Tip:A driver is software that forms the interface between a device (such
as the Sprint PCS Connection Card) and the operating system on your PC.
3. Launch the Sprint PCS Connection Manager Software
application.
4. Activate your Sprint PCS Connection Card and Account,
unless it was pre-activated. If your card has not
previously been activated, the Activation Wizard will
automatically launch and guide you through the
process.
SM
Software,
14 Section 1C: Installing the Sprint PCS Connection Card
System Requirements
The Sprint PCS Connection Card is supported on the following
operating systems:
䢇
Windows®2000
䢇
Windows®XP
To install and run the Sprint PCS Connection Card and
accompanying Sprint PCS Connection Manager Software,
your system requires these minimum resources:
CPU Pentium III (166 MHz or higher)
Card Slots Type II PC Card Slot (32 bit bus)
Communications Ports 1 available
Disk Drive CD-ROM
I/O Resources 1 IRQ
Memory 32 MB
Disk Space 14 MB
, 32 bytes I/O space
Installing Your Card
Note: Special Note for Windows
Sprint PCS Connection Card's IOTA protocol requires support for highsecurity 128-bit encryption. If the installer does not detect high-security
support on your system, a pop-up window will appear instructing you to
update your Windows 2000 to support 128-bit security. Follow the
onscreen instructions to update your system.
®
2000 Users: To function properly, the
Section 1C: Installing the Sprint PCS Connection Card 15
Installing the Sprint PCS Connection
Manager Software
Follow the instructions below to install the Sprint PCS
Connection Manager Software from the installation CD. This
process requires you to restart your PC atthe end of the
installation; therefore, we recommend that you quit all open
applications before you begin installation. The Sprint PCS
Connection Manager Software automatically determines your
PC’s operating system and installs all appropriate software.
Note: Windows® 2000: Users of Windows 2000 must be logged in
with administrative privileges to install the Sprint PCS Connection
Manager Software.
Windows® XP: Users of Windows XP may insert the card prior to
installing the software. You may also require administrative privileges,
depending on your XP installation.
Installing the Sprint PCS Connection Manager Software and the
Sprint PCS Connection Card driver:
1. Insert the installation CD into your CD-ROM drive. The
CD should auto-start and display a menu.
2. If the CD does not auto-start, select Star t > Run and
d:\launch.exe(where d is the letter of your CD-ROM
drive).
3. From the CD start-up window, select Install Sprint PCS
Connection Manager. This will launch the InstallShield®
Wizard.
4. The License Agreement window appears. Click Yes to
accept the agreement and proceed with the installation.
16 Section 1C: Installing the Sprint PCS Connection Card
5. Select Sprint PCS Connection Card and click Next on the
“Select your card”screen.
6. Click Next to install the software to the default
destination folder (recommended). If you need to install
the software to a different folder, click Choose and select
an alternate installation destination.
7. Click Finish or Restart to complete the installation and
launch the Sprint PCS Connection Manager.
8. Wait for your PC to reboot.
Windows 2000: You may need to restart your PC
manually by selecting Start>Shutdown>Restart.
9. Click OKwhen you are prompted to insert the
Sprint PCS Connection Card. Insert the card into
the Type II PC Card slot.
Note: Do not forcefully insert the Sprint PCS Connection Card. This may
damage the connector pins.
10. Windows will detect the new hardware (Sprint PCS
Connection Card) and will install the necessary drivers.
The Add New Hardware Wizard o r Found New Hardware
Wizard will launch, depending on your operating system.
11. Follow the onscreen prompts to allow the wizard to install
the drivers.
12. Click OKwhen you are notified that the installation
is complete.
On completion of this step, the Sprint PCS Connection Manager
Software and the Sprint PCS Connection Card driver are
installed and you can proceed to activate your card (if it has not
already been activated).
Installing Your Card
Section 1C: Installing the Sprint PCS Connection Card 17
Inserting and Removing the Sprint PCS
Connection Card
Inserting the Sprint PCS Connection Card
Before you insert the Sprint PCS Connection Card, you mustfirst
install the Sprint PCS Connection Manager Software.
Once you have completed the software installation procedure,
you may insert your card into your computer’s PC Card slot. The
Sprint label should be facing up and the 68-pin connector, located
at the end of the card, should be inserted directly into the
computer’s PC Card slot.
Note: The Sprint PCS Connection Card should fit snugly, but you should
be able to insert or remove it easily from your computer’s PC Card slot.
A portion (the black section) of the card will remain outside the PC
Card slot. This section contains the card’s antenna and the LED
(light emitting diode). Because the card is not entirely contained
in your computer’s PC Card slot, it is important to remove the card
when transporting your notebook or Tablet PC.
18 Section 1C: Installing the Sprint PCS Connection Card
When you insert the card, the following should occur:
䢇
If sound effects are enabled, the PC beeps.
䢇
The Unplug/Eject Hardware appears in the system tray
(unless the feature has been disabled).
Windows 2000 Windows XP
䢇
The Sprint PCS Connection Manager Software launches
(unless the auto-launch feature has been disabled).
The card is powered as soon as you insert it.
Removing Power from the SprintPCS Connection Card
When the Sprint PCS Connection Card is connected to the
computer it has power and is trying to communicate with the
network. To remove power, the SprintPCS Connection Manager
software must be closed and the card must be properly ejected
from the PC Card slot.
Installing Your Card
Section 1C: Installing the Sprint PCS Connection Card 19
Removing the Sprint PCS Connection Card
To remove the card:
1. Close the Sprint PCS Connection Manager program if it is
running. There are two methods to closing the program:
Click the close icon on the interface
Right- click the Sprint PCS Connection Manager system
tray icon and select Exitfrom the menu.
2. Left-click the Unplug/Eject Hardware icon in the system
tray. A message bar appears.
20 Section 1C: Installing the Sprint PCS Connection Card
3. Click “Safely remove NEC PCI to USB Open Host
Controller”. A dialog box notifies you that it is safe to
remove the card.
䡲
Windows 2000: Once the Safe to Remove Hardware
message appears, click OK and use the ejector
button (most laptops have a ejector button located
next to the PC Card slot) to remove the card.
䡲
Windows XP: Once Safe to Remove Hardware
message appears in the system tray, use the ejec tor
button (most laptops have a ejector button located
next to the PC Card slot) to remove the card.
4. Remove the Sprint PCS Connection Card from your
computer’s PC Card slot by gripping the card by both of
its sides and pulling straight out. (If available, use your
computer’s card ejector tool).
Installing Your Card
Correct
When inserting or removing your
Sprint PCS Connection Card, grip
the card by both of its sides.
Do not handle or remove the
Sprint PCS Connection Card by
pulling on the antenna.
Incorrect
Section 1C: Installing the Sprint PCS Connection Card 21
Activating Your Sprint PCS Connection Card
The final step to making your Sprint PCS Connection Card
operational is configuring it to use your account.
Tip: For an overview of account activation and configuration.
If you purchased a pre-activated Sprint PCS Connection Card,
this step is not necessary. Once the application software and
driver are installed, the card is ready for use.
Otherwise, you must use the Sprint Activation Wizard to
activate and configure your account. Activation involves
phoning Sprint Customer Service, exchanging information
and entering your account information into the appropriate
fields in the wizard.
To activate an account and configure your SprintPCS
Connection Card:
1. Insert the card into your PC Card slot. The Activation
Wizard will launch automatically.
2. Click Next to begin the activation process. The windows
will describe the process.
3. Please telephone Sprint Customer Service to set up your
Sprint PCS wireless network account.
䡲
If you will be using your Sprint PCS Connection Card
primarily for business purposes, call 1-877-789-3969.
䡲
If your card is intended primarily for personal use,
call 1-888-715-4588.
22 Section 1C: Installing the Sprint PCS Connection Card
You should have the following information available:
䡲
Your billing address
䡲
Your Social Security or Tax ID number
䡲
Your driver’s license number
䡲
Your Sprint PCS Connection Card’s ESN (electronic serial
number) The ESN is printed on the card’s label and can
also be displayed during the installation process.
䡲
A pen and paper to write down your account information.
Inform your Sprint Customer Service Specialist that you
are activating a Sprint PCS Connection Card PC-5740.
During this call, Sprint Customer Service will help you
choose a service plan and guide you through the activation
process.
4. Click Next when you are asked for your card’s ESN
(electronic serial number). The third window will appear,
which displays your card’s ESN in the top field.
5. Carefully repeat the ESN to the Service Representative.
You will be given an activation code.
6. Enter the activation code into the bottom field of the
window and click Next to continue to the next window.
7. Once your Sprint Customer Service Specialist has given
you your card’s phone number, enter the number in the
top and bottom fields and click Next to continue.
Installing Your Card
Note: If the phone numbers you enter into the top and bottom fields do
not match, a warning will appear requesting that you verify that the
phone numbers are correct.
Section 1C: Installing the Sprint PCS Connection Card 23
8. You have now successfully completed the activation
process. Your phone number and lock code will be
displayed at the bottom of the final activation window.
Click Finish to exit the Sprint Activation Wizard.
On completion of this step, your Sprint PCS Connection Card is
ready for use. Section 2A: Sprint PCS Connection Manager
Software on page 27 explains how to use the Sprint PCS
Connection Manager Software to manage and monitor
your connections.
24 Section 1C: Installing the Sprint PCS Connection Card
Section 2
Using the
Sprint PCS Connection Card
26
Section 2A
Sprint PCS Connection Manager
SM
Software
In This Section
⽧ The Sprint PCS Connection Manager Software
⽧ Starting the Sprint PCS Connection Manager Software
⽧ The Sprint PCS Connection Manager Software Window
⽧ Taskbar Icons
⽧ Establishing and Terminating Connections
⽧ Sprint PCS Connection Manager Software Menu Options
⽧ Accessing Links
This chapter outlines the Sprint PCS Connection Manager
Software interface for your notebook PC, including the
components of the main window, button usage, taskbar
icons, and more. Once you’ve mastered the basics here, you’ll
be ready to begin using your Sprint PCS Connection Card
TM
.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 27
The Sprint PCS Connection
Manager Software
Sprint PCS Connection Manager Software allows you to
manage and monitor the connection between your
Sprint PCS Connection Card and the CDMA network.
Use the Connection Manager Software to:
䢇
Determine your signal strength, roaming status,
Sprint PCS Vision
parameters.
䢇
Initiate data calls.
䢇
View call statistics.
䢇
Enable and disable features such as Always on Top (which
allows you to set the card software to display in front of
other application windows).
䢇
Set options related to sounds played, and the lock code
security feature (which you can use to prevent others from
using your card).
You must run the Sprint PCS Connection Manager Software
anytime you use the Sprint PCS Connection Card.
SM
availability, and other network
28 Section 2A: Sprint PCS Connection Manager Software
Starting the Sprint PCS Connection
Manager Software
To launch the Sprint PCS Connection Manager Software:
䊳
Double-click the Sprint PCS Connection Manager desktop
icon, located on your desktop.
– or –
䊳
Select Start > Programs > Sprint > UTStarcom
Depending on your settings in the Options window, the
software launches automatically anytime you insert the
Sprint PCS Connection Card.
Once you make a connection in the card software, you can
launch whichever application you wantto use (such as your
Web browser or email application).
Use the close button in the upper-right corner of the
interface to exit.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 29
The Sprint PCS Connection Manager
Software Window
The Sprint PCS Connection Manager Software features its
own Custom Main Interface (CMI) window. It includes the
following components:
䢇
A Menu button in the upper-left corner.
䢇
Minimize and Close buttons in the upper-right corner.
䢇
An indicator area (to the immediate right of the
message area).
䢇
A button (“GO”) used to establish/cancel a connection.
䢇
A Detail Drawer that displays the amount of data being
transfered and received.
Close / Exit
Sprint PCS ConnectionManager
Indicator Area
Open / Close Detail Drawer
Menu
Detail
Drawer
Message Area
Minimize View to
System Tray Mode
Detail
Establish /
Cancel
Connection
30 Section 2A: Sprint PCS Connection Manager Software
About the Interface
The following application functions are available within the
main window of the Sprint PCS Connection Manager
Software:
䢇
Close: Closes the interface and Exits the software.
䢇
Go: Initiates a connection.
䢇
Stop: Ends or cancels a connection.
䢇
Minimize: Minimizes the interface to System Tray Mode.
䢇
Menu: Provides access to tools and options settings.
䢇
Message Area: Displays “Connect your phone or card...”,
“Ready”, “Disconnect”, “Connect”, “Connecting” or
“Connected”states.
䢇
Image Compression (if applicable): Indicates the relative
speed of your Sprint PCS Vision
䢇
Transfer/Receive: Visual indicator of data activity.
䢇
Signal Strength: Visual indicator of signal strength.
䢇
Detail Drawer: Displays byte counter. Click + to expand
and - to close.
SM
connections.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 31
Secondary Menu Options
Clicking the Menu button, located in the upper-left corner of
the interface, provides access to the Sprint PCS Connection
Manager Software secondary menu.
If there is a Dial-up Networking Connection available, the Go
(Connect) menu selection expands to reveal a submenu
containing all available connections. The Go (Connect) menu
does not open a submenu if only the Sprint PCS Vision
connection is available. The Go (Connect) menu is replaced by
Stop (Disconnect) once you establish a connection. The Go
(Connect) and Links menus are inactive if no card is connected
to the PC.
Once your card is connected to the PC, the Links menu will
remain inactive until a connection is established.
SM
32 Section 2A: Sprint PCS Connection Manager Software
The Minimize and Close Buttons
Minimize
Close
The Minimize button closes the window but leaves the program
running. When the program is minimized, its icon in the system
tray can be used to determine the card status. (See page 39.)
Once minimized, you can redisplay the program by double-clicking
the desktop shortcut or launching the card software from the Start
menu. (See page 29.) You can also click the icon in the status area.
(The icons are shown in the section "Taskbar Icons" on page 39.) The
Close button is used to exit the card software.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 33
Connection Status
The Sprint PCS Connection Manager Software interface
provides information about your current connection status.
Connect your phone or card...
If the Sprint PCS Connection Manager Software fails to detect
a Sprint PCS Connection Card, the message “Connect your
phone or card...”displays.
Note:In this state, the GO button is unavailable to indicate it cannot be
engaged. The signal strength and image compression icons also are not visible.
Disconnected
If the Sprint PCS Connection Manager interface fails to detect
a Sprint PCS Connection Card, the message “Connect your
phone or card...”will continue to display.
In this state, the GO button is available and the signal strength
icon is visible.Click GOto initiate a connection.
34 Section 2A: Sprint PCS Connection Manager Software
If a Dial-up Networking Connection is also available, the GO
submenu displays. The GOsubmenu lists all available
connections grouped by connection type and in alphabetical
order. The connection type (Sprint PCS Vision or Dial-up
Networking) appears on the left with the connection name to
its right. Duplicate connections appear only once.
Connecting
In this state, the Sprint PCS Connection Manager is
attempting to make a connectio. During this action, the
display will progress from “Connecting”to
“Authenticating,”to “Authenticated.”The signal strength icon
is visible and the GO button changes to Stop.
If you attempt to establish a Sprint PCS Vision connection that
requires a password or a Dial-up Networking Connection
requiring a remote login and password, a dialog box will
appear. Enter the relevant information and click OKto
continue the connection process.
To cancel the connection, click Stop.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 35
Connected
Once the connection is established, the message area
displays “Connected”and the transfer/receive icon is
now visible.
Click Stopto disconnect .
For other messages, see “Troubleshooting Tips”on page 57.
Indicator Area
The indicator area displays icons that help you keep track of
your signal strength and roaming status, notify you when you
receive messages, and indicate whether certain options or
features are enabled.
The following table lists the indicator area icons and explains
the significance of each icon.
36 Section 2A: Sprint PCS Connection Manager Software
Indicator Area Icons
Meaning
Icon
The Signal Strength indicator uses bars to show the strength
of the radio signal. The number of bars increases (up to a
maximum of four) as the signal strength increases.
Note : This icon is displayed only when data services are
available.
When no bars are shown, no connection is possible for one
of the following reasons:
䊳
No antenna is attached.
䊳
You are outside of the Nationwide Sprint PCS
Network service area.
䊳
The signal strength is too weak.
䊳
A network or account probelm is preventing the
Sprint PCS Connection Card from obtaining service.
Once a connection is established, this icon is replaced by the
Transmit/Receive icon.
The Transmit/Receive indicator lets you know thata
Sprint PCS Vision data connection is active.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 37
The GO Button
The GO button is used to establish and cancel a connection. The
text on the button changes during differentconnection stages.
䢇
GO – Ready to establish a connection. Click the button to
start a connection (if only one is defined) or to display a list
from which you can select a connection (if more than one
connection is defined).
䢇
Stop – Once a connection is established, the GO button
changes to read Stop. A connection is being established or is
already established. Click the button to cancel or disconnect.
38 Section 2A: Sprint PCS Connection Manager Software
Taskbar Icons
The Sprint PCS Connection Manager Software displays an icon
in the system tray (in the lower-right portion of the display
screen on your computer). The system tray icon indicates your
connection status.
Meaning
Icon
Connecting - Sprint PCS Connection Card is ready to connect
or is currently making a connection.
Connected - Connection established to Nationwide
Sprint PCS Network and data transfer in process.
Dormant- Connection established but no data transfer
taking place.
Disconnected- Sprint PCS Connection Manager running, but
no connection in progress.
Error- Sprint PCS Connection Manager has encountered a
hardware failure in your computer’s modem or other error
while attempting to connect.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 39
Establishing and Terminating Connections
The Sprint PCS Connection Manager Software interface can
be used to establish and terminate connections with the
Sprint PCS Connection Card.
Managing Connections
In addition to connecting immediately using the Sprint PCS
Connection Manager Software interface, you can create a new
Sprint PCS Vision connection, a Dial-up Networking
connection, or edit a previously created connection. New
Sprint PCS Vision connections can be stored on your notebook.
Dial-up Networking connections are always stored on your
notebook PC.
For information on using the Sprint PCS Connection Manager
Software to establish, terminate, and manage connections.
40 Section 2A: Sprint PCS Connection Manager Software
Sprint PCS Connection Manager
Software Menu Options
Click the Menu button, located at the upper left of the
interface to launch the Sprint PCS Connection Manager
secondary menu.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 41
Settings
The Settings window allows you to configure the
Sprint PCS Connection Manager Software to suit your
preferences. In the Settings window you can:
䢇
Enable and disable several features, including Window
Always on Top, Connection History...
Access Settings
1. Click Menuon the Sprint PCS Connection Manager
Software interface.
2. Select Settingsfrom the submenu.
Note: For details on additional items available through the SprintPCS
Connection Manager Software's Menu button, see Section 2B: Menu
Options beginning on page 49.
Access Settings
The Settings window contains five tabs: General, Sound,
Advanced, Lock, and Location.
42 Section 2A: Sprint PCS Connection Manager Software
General
Set general Sprint PCS Connection Manager Software settings
by checking or unchecking the options:
䢇
Play Sound Effects – Select this checkbox to play a clicking
sound whenever an action is made on the Sprint PCS
Connection Manager software.
䢇
Always on Top – When checked, the Sprint PCS Connection
Manager window displays in front of all other open
application windows, even if another window is placed over
the Sprint PCS Connection Manager Software window.
䢇
Start in System Tray – Select this checkbox to have
Sprint PCS Connection Manager interface visible on your
screen regardless of what application are open.
䢇
Keep Connection History – When selected, the Sprint PCS
Connection Manager Software logs all connections in the
connection history.
䢇
Launch when Windows Starts – When selected, the
Sprint PCS Connection Manager Software launches
automatically upon startup of your computer.
䢇
Enable Bytemobile Optimization Client – When selected,
the image compression software is enabled. When
finished, click Apply and then OKto save changes and close
Settings dialog box.
Software Updates
It is recommended that you check for updates to the
Sprint PCS Connection Manager Software regularly,
for the latest features and network enhancements.
Place a checkmark in the “Check for Updates about Once a
Month”option for automatic updates or select Check Now for
immediate access to Sprint PCS Connection Manager
Software updates that are available.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 43
Components
The Components dialog box offers the ability to make
changes to enable or disable Sprint PCS Connection Manager
components.
1. Select the component (Sprint PCS Vision) you want to
enable or disable.
2. Arrange the order in which the components appear in
the Sprint PCS Connection Manager Software.
3. Press Cancel to undo any changes.
4. Else click Apply or OK to save changes and close the
Settings dialog box.
Sprint PCS Vision
The Sprint PCS Vision dialog box offers the ability to affect the
behavior of your Sprint PCS Vision access.
䢇
Select theShow Welcome screen checkbox if you would like
to have a welcome screen appear upon a successful
connection to the Sprint PCS Vision network.
䢇
Select the Perform Pre-Connect Testscheckbox if you would
like to see what may have caused a failure if the Connection
Manager was unable to connect.
䢇
Select theGo automatically when ready checkbox to
automatically connect to the Nationwide Sprint PCS
Network after Sprint PCS Connection Manager launches and
senses a compatible Sprint PCS device.
䢇
The Activation Wizard is used only when activating a new
Sprint PCS device.
䢇
The Change User Lock enables you to change and customize
your User Lock Code.
44 Section 2A: Sprint PCS Connection Manager Software
Lock Code
The Lock Code feature can be used to prevent others from
using your Sprint PCS Connection Card and your account.
When the lock code is enabled, the message area will display
Card Locked and the lock icon will appear in the indicator area.
While the card is in lock mode, you may not launch a data
session without first entering your four-digit lock code. The
default lock code is the last four digits of your Sprint PCS
Connection Card phone number. (See Tip on next page.)
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 45
To enable the lock feature
1. Click the Locked/Unlocked icon located in Detail Drawer
of the Sprint PCS Connection Manager interface.
2. The Enter Lock Code window appears.
3. Enter your lock code and click OK.
Tip:Your default lock code is the last four digits of your Sprint PCS
Connection Card's phone number. If you can't recall your card’s phone
number, go to Menu>Device Info and Diagnostics or call Sprint Customer
Service at 1- 888-211-4PCS (4727).
46 Section 2A: Sprint PCS Connection Manager Software
䊳
To change your lock code, access the Settings window.
Select
Menu>Settings>PCS Vision
Code
. Enter your new lock code in the first field and
and click
Change Lock
confirm it by re-entering it into the second field.
Note: Running the Activation Wizard resets the lock code to the last four
digits of the most recently activated phone number.
䊳
Select a lock status:
Connection Card unlocked,
code feature immediately, and
UnLock
to leave the Sprint PCS
Lock Now
Lock On Power Up
to enable the lock
to
enable the lock code feature the next time the card
powers up.
䊳
Click OKto save changes and close the Settings
dialog box.
Note: The SprintPCS Connection Manager Software interface will allow
you to place outgoing calls to emergency numbers, even if the SprintPCS
Connection Card is locked.
Sprint PCS Connection
Manager Software
Section 2A: Sprint PCS Connection Manager Software 47
Accessing Links
For your convenience, Sprint incorporates links to select
Sprint PCS Products and Services within the Sprint PCS
Connection Manager Software menu. To access these links:
1. Click Menuon the Sprint PCS Connection Manager
Software interface.
2. Select Linksfrom the submenu.
3. Select Sprint PCS Web Site or Sprint PCS
Business Connection.
Note: The SprintPCS Connection Manager Software interface Links
menu does not allow you to add/remove links. Continue to manage
direct links to your favorite Web sites through your Web browser.
48 Section 2A: Sprint PCS Connection Manager Software
Menu Options
In This Section
⽧ Overview of Menu Items
⽧ ActivationWizard
⽧ Alert Log
⽧ Connection History
⽧ Device Info & Diagnostics
Section 2B
⽧ Links (Notebook PCs)
⽧ Software Updates
⽧ Settings
⽧ About Sprint PCS Connection Manager
This chapter provides an overview and brief description of
each menu option you may encounter while using your
Sprint PCS Connection Card
Manager
SM
Software.
TM
and Sprint PCS Connection
Section 2B: Menu Options 49
Menu Options
Overview of Menu Items
The following table outlines various menu items and provides
a brief description and links on where in this guide to locate
more detailed information about the item.
Menu Items
Menu Item
Go (Connect)
ActivationWizard
AlertLog
ConnectionHistory
Device Info&
Diagnostics
Links
Software Updates
Settings
Description
Establish a data connection.
Configure the card to use your
Sprint PCS Wireless Network Account.
View information on card errors or
failures by date/time, alert, connection
name, and type.
View information on data connections
by date/time, number dialed and type.
View detailed information about the
Sprint PCS Connection Card, software,
and connections.
When connected to the Nationwide
Sprint PCS Network, provides links to
the Sprint PCS Web site and the
Sprint PCS Business Connection
Web site.
Check for posted updates to the
Sprint PCS Connection Manager
Software or configure to automatically
check for updates.
Configure the Sprint PCS Connection
Manager Software to best suit your
needs and preferences.
SM
SM
For more
information,see:
Page 38
Page 51
Page 51
Page 52
Page 53
Page 54
Page 54
Page 55
50 Section 2B: Menu Options
MenuItem
About Sprint PCS
Connection
Manager
Description
View the opening Sprint PCS
Connection Manager Software
identification screen.
Formore
information,see:
Page 55
Close
Close the Sprint PCS Connection
Manager Software application.
Page 33
Activation Wizard
The Activation Wizard is used to configure the Sprint PCS
Connection Card to use with your account. An overview of this
process is provided on page 9. Specific instructions on using
the Activation Wizard begin on page 22.
Alert Log
The Alert Log provides a record of all alerts that have been
generated while establishing and maintaining your
connections and settings. You can use the Alert Log to help
isolate and resolve connection issues.
To display the Alert Log:
䊳
Select MENU > Alert Log
To clear the Alert Log:
1. From the Alert Log window, click Clear.
2. You will see a prompt: “Clear all entries from the Alert
Log?”Click Ye s to delete all records. Click No to cancel.
Menu Options
Section 2B: Menu Options 51
Connection History
The Connection History maintains a record of your outgoing
and incoming calls and data connections. In the Settings
window (displayed when you select MENU > Settings) on the
General tab, you can choose whether or not to keep a
connection history.
To enable or disable Connection History (notebook PCs):
䊳
Select MENU > Settings > General > Keep
Connection History.
A check mark next to the option indicates that it is enabled.
To display the Connection History:
䊳
Select MENU > Connection History.
For each message, the Connection History displays:
䢇
The date and time the connection was initiated.
䢇
The type of connection (Sprint PCS VisionSMconnection).
Deleting Records
To delete all records in the Connection History:
1. From the Connection History window, click Clear.
2. You will see a prompt: “Clear all entries from the
Connection History?”Click Ye s to delete all records. Click
No to cancel.
52 Section 2B: Menu Options
Device Info & Diagnostics
The Device Info & Diagnostics window displays detailed
information about your Sprint PCS Connection Card,
Sprint PCS Connection Manager Software, signal strength,
port configuration, and more. The information displayed in
this window includes:
䢇
The manufacturer.
䢇
Sprint PCS Connection Card model: PC-5740
䢇
The hardware version.
䢇
The version of software in use.
䢇
The Sprint PCS Connection Manager Software version
and build.
䢇
The version of the PRL (Preferred Roaming List, which
specifies the radio frequency channels that the card is
permitted to use).
䢇
The card's designed capabilities and coverage.
䢇
Various communication and card tests and results.
To access the Device Info & Diagnostics menu:
䊳
Select Menu > Device Info & Diagnostics.
Menu Options
Section 2B: Menu Options 53
Links (Notebook PCs)
During an active Sprint PCS VisionSMconnection, this menu
option provides hyperlinks to the Sprint PCS Web site
(w
ww.sprint.com) and the Sprint PCS Business Connection
SM
Web site (businessconnection.sprint.com). To access links,
select MENU > Links > Sprint PCS Web Site or Sprint PCS
Business Connection.
Note: The Sprint PCS Connection Manager Software Links menu does
not allow you to add or remove links. Continue to manage direct links to
your favorite Web sites through your Web browser menu.
Software Updates
From time to time, Sprint may release updates for your
Sprint PCS Connection Manager Software. These updates
may add new features or improve the network performance.
This menu option allows you to check for any posted updates
or to set up an automatic monthly check for updates.
To check for software updates:
䊳
Select MENU > Software Updates > Check Now.
To enable or disable automatic monthly checks:
䊳
Select MENU > Software Updates > Check for updates
once a month.
A check mark next to the option indicates that it is enabled. Click
OK to save changes and exit the Software Updates dialog box.
54 Section 2B: Menu Options
Settings
The Sprint PCS Connection Manager Software Settings menu
allows you to configure a variety of general and advanced
settings for your Sprint PCS Connection Manager Software.
For complete details on the Settings options.
Always on Top (Notebooks Only)
When “Window always on top”is enabled, the Sprint PCS
Connection Manager Software displays in front of all other
application windows, even when you position another
window over the manager. This allows you to view connection
status indicators while using another application, such as
your Internet browser.
To enable or disable Always on Top:
䊳
Select MENU > Settings > General > Window always
on top.
A check mark next to the option indicates that it is enabled.
About Sprint PCS Connection Manager
The About Sprint PCS Connection Manager menu option
allows you to display the Sprint PCS Connection Manager
Software opening splash screen, which appears when you
launch the Sprint PCS Connection Manager Software.
䊳
Select MENU > About Sprint PCS Connection Manager.
Menu Options
Section 2B: Menu Options 55
56
Section 2C
Troubleshooting Tips
In This Section
⽧ Problem Causes and Suggestions
⽧ Reinstalling the Sprint PCS Connection Card Driver
⽧ Resolving Resource Conflicts
⽧ Using the Menu Tools
This section provides assistance in diagnosing and solving
many common problems you may experience while using
your Sprint PCS Connection Card
Connection Manager
SM
Software with your notebook PC.
TM
and Sprint PCS
Troubleshooting Tips
Section 2C: Troubleshooting Tips 57
Problem Causes and Suggestions
When properly installed, the Sprint PCS Connection CardTMis a
highly reliable product. Most problems are caused by one of
these issues:
䢇
The wrong driver has been installed.
䢇
System resources required by the card are being used by
other devices.
䢇
Network coverage is not available (either because you are
outside the Nationwide Sprint PCS Network or because of
an account or network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable to
resolve a problem, please visit w
Sprint Customer Service at 1-888-211-4PCS (4727).
or: Searching for Sprint PCS Connection Card...
Err
The Sprint PCS Connection Manager
displays this message: “Searching for Sprint PCS
Connection Card...”
ww.sprint
.com
SM
Software interface
or contact
Possible Causes
a. The card is not completely inserted
into the PC Card slot.
b. The wrong driver is installed for
the card.
c. There is a resource conflict.
Suggestions
a. Eject and reinsert the card.
b. See “Reinstalling the Sprint PCS
Connection Card Driver”
on page 62.
c. See “Resolving Resource Conflicts”
on page 67.
58 Section 2C: Troubleshooting Tips
Error: Splash Screen is Frozen
The splash screen of the Sprint PCS Connection Manager
Software is frozen.
Possible Causes
If you are unable to resolve this
problem by restarting your PC, you
may have a resource conflict.
Err
or: Not in Service
Suggestions
See “Resolving Resource Conflicts”on
page 67.
The Sprint PCS Connection Manager Software interface
displays the message, “Not in Service.”
Possible Causes
Inadequate signal strength may
occur for any of these reasons:
a. You are outside the Nationwide
Sprint PCS Network.
b. Your antenna is not attached or is
pointed in the wrong direction.
c. You may be inside a building or
near a structure that is causing
radio interference.
Suggestions
a. Verify that you are within the
Nationwide Sprint PCS Network.
Coverage maps are
available at w
b. Ensure your antenna is properly
attached and is perpendicular to
the card. Re-orient your antenna.
c. Change your location.
ww.sprint.com.
Troubleshooting Tips
Section 2C: Troubleshooting Tips 59
Error: Not able to prepare data services(Windows®2000)
The Sprint PCS Connection Manager Software interface
displays the message, “Unable to prepare data services.”
Possible Causes
You need to perform the highsecurity 128-bit upgrades required
for IOTA execution.
Suggestions
Perform upgrades as described in the
release notes. Upgrades may be
downloaded from:
Windows 2000 High Encryption Pack:
h
ttp://www.microsoft.com/windows20
00/ downloads/recommended/
encryption/default.asp
60 Section 2C: Troubleshooting Tips
Error: Connection Gets Dropped
When attempting a data connection with Sprint PCS
Connection Manager Software, the connection gets dropped
as soon as it is established (the status goes from “Connecting”
and “Connected”back to “Click ‘GO’ to Connect”).
Possible Causes
The connection properties are
not optimal.
Suggestions
1. Windows XP: Click Start > Connect To >
Sprint PCS Vision Connection
Windows 2000: Click Start > Settings >
Network and Dial-Up Connections >
Sprint PCS Vision Connection
2. Click Properties.
3. Click the Networking tab.
4. Click Settings.
5. Ensure that Enable LCP Extensions and
Negotiate multi-link for single-link
connections are not selected.
6. Click OK.
Section 2C: Troubleshooting Tips 61
Troubleshooting Tips
Reinstalling the Sprint PCS
Connection Card Driver
There is a Sprint PCS Connection Card driver for each
supported Windows operating system. Unless the
appropriate driver for your version of Windows is installed,
you will not be able to establish a network connection with
the card. This section provides instructions on verifying that
you have the correct card driver installed.
Note:You must have the Sprint PCS Connection Card installation CD to
complete this procedure.
Windows®2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel
by selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardwaretab.
4. Click the Device Manager button.
62 Section 2C: Troubleshooting Tips
5. Locate the Sprint PCS Connection Card entries by using
the “+”signs to expand the listings. (For example, to see
all the installed modems, click the “+”sign to the left of
Modems.) The card should have three entries:
䡲
The card should display under Multifunction
adapters as Sprint PC-5740 Modem Parent.
䡲
The card should display under Modems as
Sprint PC-5740 Modem.
䡲
The card should display under Network adapters as
Sprint PC-5740 Modem Modem Adapter.
If the listings above do not appear, identify the listing for the
Sprint PCS Connection Card by ejecting the card. This causes
the driver listing for the card to disappear from the list.
Reinsert the card again to cause the driver listing to reappear.
You can identify the entries for the Sprint PCS Connection
Card by observing which entries are affected when you eject
and reinsert the card.
Updating the Driver
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Right-click Sprint PC-5740 Modem Parent.
3. Click the Properties button.
4. Click the Drivertab.
5. Click the Update Driver… button to launch the Update
Device Driver Wizard.
6. Click Next.
Section 2C: Troubleshooting Tips 63
Troubleshooting Tips
7. Select Display a list of known drivers for this device so
that I can choose a specific driver and click Next.
8. Click the Have Disk… button..
9. Enter d:\Drivers\Win2K(where d is the letter of your
CD-ROM drive).
10. Click OK.
11. If the Digital Signature Not Found window displays,
click Yes .
12. Click Finish. Repeat steps 6-12 as prompted.
If you are prompted to restart your PC, click Yes . Otherwise,
restart your PC from the Start menu. (You must restart your PC
to complete the driver installation.)
The correct driver should then be installed.
Windows®XP
To verify that the correct driver is installed:
1. Uninstall the existing driver.
2. Install the Windows XP driver from the Sprint PCS
Connection Card installation CD.
To uninstall the existing driver:
1. Open the Control Panel by selecting Start>
Control Panel.
2. If “Pick a Category”is displayed, select Switch to
Classic View.
3. Double-click the System icon.
4. Click the Hardwaretab.
64 Section 2C: Troubleshooting Tips
5. Click the Device Manager button.
6. Locate the Sprint PCS Connection Card entries by using
the “+”signs to expand the listings. (For example, to see
all the installed modems, click the “+”sign to the left of
Modems.) The card should have three entries:
䡲
The card should display under Multifunction
adapters as Sprint PC-5740 Modem Parent.
䡲
The card should display under Modems as
Sprint PC-5740 Modem.
䡲
The card should display under Network adapters as
Sprint PC-5740 Modem Modem Adapter.
If the listings above do not appear, identify the listing for
the Sprint PCS Connection Card by ejecting the card. This
causes the driver listing for the card to disappear from the
list. Reinsert the card again to cause the driver listing to
reappear. You can identify the entries for the Sprint PCS
Connection Card by observing which entries are affected
when you eject and reinsert the card.
7. Right-click Sprint PC-5740 Modem Parent.
8. Select Uninstall from the pop-up menu.
9. Click OK to confirm the uninstall.
The Sprint PCS Connection Card listings should be removed.
Troubleshooting Tips
Section 2C: Troubleshooting Tips 65
Installing the Windows XP Sprint PCS Connection Card Drive
1. If the installation CD is not already in your CD-ROM
drive, insert it. If the CD start-up menu appears, use the
exit option in the lower-left corner of the screen to exit
the menu.
2. Eject and reinsert the Sprint PCS Connection Card to
launch the Found New Hardware Wizard.
3. Select Install from a list or specific location (Advanced)
on the first window of the Found New Hardware Wizard
and click Next to proceed.
4. Select the Search for the best driver in these locations
radio button and the Include this location in the search
check box, then enter d:\Drivers\WinXP(where d is the
letter of your CD-ROM drive). Click Nextto proceed to
the next window.
5. If a warning appears stating that Sprint PCS Connection
Card has not passed Windows Logo testing, click
Continue Anyway.
6. Click Finish and repeat steps 1 to 5 as prompted.
The correct driver is then installed.
66 Section 2C: Troubleshooting Tips
Resolving Resource Conflicts
Note: You require your Sprint PCS Connection Card installation CD to
complete this procedure.
TheSprint PCS Connection Card requires these system resources:
䢇
1 IRQ
䢇
32 bytes of I/O space
䢇
1 available communications ports
If these resources are not available to the card, you have a resource
conflict. If another PC Card is installed, you may be able to free the
necessary resources simply by ejecting the other device. Otherwise,
you may need to disable another device (such as an internal
modem, infrared device, or network card) to resolve the resource
conflict. This section explains how to disable other devices.
Windows®2000
To resolve a resource conflict in Windows 2000:
䊳
Disable a device (internal modem, infrared device, or
network card).
Disabling an Internal Modem, Infrared Device, or Network Card
1. Close all Windows programs and open the Control Panel
by selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardwaretab.
4. Click the Device Manager button.
Troubleshooting Tips
Section 2C: Troubleshooting Tips 67
5. Locate the device that you want to disable:
䡲
If you want to disable an internal modem, expand the
Modem tree by clicking the “+”sign to its left.
䡲
If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the “+”sign to its left.
䡲
If you want to disable a network card, expand the
Network Adapters tree by clicking the “+”sign to its left.
6. Right click the device you want to disable, choose Disable
from the pop-up menu that appears and click OK.
Windows®XP
To resolve a resource conflict in Windows XP:
䊳
Disable a device (internal modem, infrared device, or
network card)
Disabling an Internal Modem, Infrared Device, or Network Card
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardwaretab.
4. Click the Device Manager button.
5. Locate the device that you want to disable:
䡲
If you want to disable an internal modem, expand the
Modem tree by clicking the “+”sign to its left.
䡲
If you want to disable an infrared device, expand the
Infrared Devices tree by clicking the “+”sign to its left.
䡲
If you want to disable a network card, expand the
Network Adapters tree by clicking the “+”sign to its left.
6. Right click the device you want to disable, choose Disable
from the pop-up menu that appears and click OK.
68 Section 2C: Troubleshooting Tips
Using the Menu Tools
Connection History
Connection History provides you with a detailed record of the
connections established using your Sprint PCS Connection
Card. Since Connection History allows you to sort records by
connection name, you can easily distinguish between
personal and business usage.
Accessing Connection History
䊳
Select Menu > Connection History from the Sprint PCS
Connection Manager Software interface.
About Connection History
The Connection History window displays a table with three
columns: Date/Time, Connection Name, and Type. The “Type”
column will label the connection as “Sprint PCS Vision.”You
can select entries by using the arrow keys or your mouse.
Selected entries are highlighted. By default, no entry is
selected. Click the Clear button to access the Clear
Connection History dialog box. Click Ye s to confirm the delete
or Noto cancel.
Alert Log
The Alert Log provides a record of all alerts that have been
received while establishing and maintaining your
connections. You can use the Alert Log to help isolate and
resolve connection issues.
Troubleshooting Tips
Accessing Alert Log
䊳
Select Menu > Alert Log from the Sprint PCS Connection
Manager Software interface.
Section 2C: Troubleshooting Tips 69
About AlertLog
The Alert Log displays a table with four columns: Date/Time,
Alert, Connection Name, and Type.
You can select entries by using the arrow keys on your
keyboard or the mouse. Selected entries are highlighted. By
default, no entry is selected.
Click the Clear button to access the Clear Alert Log dialog box.
Click Yes to confirm the delete or No to cancel.
Device Info & Diagnostics
Device Info & Diagnostics can help identify problems
associated with connecting to the Nationwide Sprint PCS
Network. Device Info & Diagnostics evaluates issues with
your USB port, port configuration, Sprint PCS Connection Card
signal strength, battery status, the Nationwide Sprint PCS
Network, and more. Once the program runs a diagnostics
check it can recommend possible solutions.
Accessing Diagnostics
䊳
Select Menu > Device Info & Diagnosticsfrom the
Sprint PCS Connection Manager Software interface.
About Device Info & Diagnostics
The Device Info & Diagnostics dialog box allows you to select
a number of ways to troubleshoot or obtain more information
about your Sprint PCS Connection Card.
The tests automatically execute when the window opens
.
70 Section 2C: Troubleshooting Tips
Section 3
Sprint PCS Vision
SM
72
Section 3A
Sprint PCS Vision
SM
In This Section
⽧ Launching the Web
⽧ Using Sprint PCS Mail
⽧ Sprint PCS Business Connection Personal Edition
⽧ Sprint PCS Vision FAQs
SM
Sprint PCS Vision
with enhanced, always-on advanced multimedia services
like email, Web browsing, and Sprint PCS Business
Connection
colorful graphic experience is a revolutionary way to look at
wireless communications.
brings you clarity you can see and hear,
SM
that are easy to learn and use. This rich,
Sprint PCS Vision
Section 3A: Sprint PCS Vision
SM
73
Web
Launching the Web
To access this information:
1. Launch the Sprint PCS Connection Manager
by double-clicking the icon on your desktop.
2. Click GOto launch your Sprint PCS Vision connection.
3. Once your Sprint PCS Vision connection is established,
you may launch your browser application (for example,
Internet Explorer or Netscape Navigator).
Your User Name
When you buy a Sprint PCS Connection CardTMand sign up for
service, you're automatically assigned a User Name. Then,
when you use Sprint PCS Vision services, your User Name is
submitted to identify you to the Nationwide Sprint PCS
Network. The User Name is also useful as an address for email
and text messaging, as a way to personalize Internet services,
and as an online virtual identity.
A User Name is typically based on the customer's name and a
number, followed by "@sprintpcs.com." For example, the
third John Smith to sign up for Sprint PCS Vision services
might have jsmith003@sprin
want a particular User Name, you can visit w
and get the name you want – as long as nobody else has it.
Your User Name will be automatically programmed into your
Sprint PCS Connection Card. You don't have to enter it.
t.com as his User Name. If you
SM
Software
ww.sprint.com
74 Section 3A: Sprint PCS Vision
SM
Messaging
Using Sprint PCS Mail
With Sprint PCS Mail, you can set up an account at no
additional charge and perform many of the typical email
functions from your Sprint PCS Connection Card that you can
from your desktop computer.
You can manage your Sprint PCS Mail Account from your
Sprint PCS Connection Card or desktop computer at
w
ww.sprint.com. You can also access other select email
providers from the Web.
Accessing Sprint PCS Mail Messages
To access Sprint PCS Mail Messages:
1. From the Web home page, select the Messaging folder.
2. Select E-mail. If you’re a first-time user, prompts will help
you set up your email account by establishing a User
Name and password.
3. To view your messages, select Inbox.
4. Select the message you wish to read.
5. Once you’ve read a message, use the quick actions at the
end of each message (Erase, Reply, Reply All or Next
Message) or select Menu for a full list of options.
Sprint PCS Vision
Section 3A: Sprint PCS Vision
SM
75
Composing Sprint PCS Mail Messages
To compose a Sprint PCS Mail Message:
1. From the Web home page, select the Messaging folder.
2. Select E-mail.
3. Select Compose.
4. Select Add Name to enter the address of the person to
whom you’re sending a message.
5. Select Nextto enter the subject of your email and your
specific message.
6. Select Sendwhen your message is ready to be delivered.
Sprint PCS Business Connection
Personal Edition
Sprint PCS Business ConnectionSMPersonal Edition gives you
secure, real-time mobile access to your Microsoft
Lotus Notes
®
email, calendar, company directory, and personal
®
Outlook®or
contacts. Sprint PCS Business Connection Personal Edition
delivers the following features:
䢇
Business email access: Read, reply to, forward, delete, and
compose your company email.
䢇
Company directory and contacts: Search, view, call, and
email contacts from your company's directory. Do all this
and add/edit your personal contacts.
䢇
Work calendar: Accept and decline meetings, view daily
summaries and details, and navigate to various dates.
76 Section 3A: Sprint PCS Vision
SM
䢇
Files/information on your PC: Browse folders, download,
and view documents from any device using a PC browser
or Pocket Internet Explorer.
Sprint PCS Business Connection Personal Edition requires no
hardware or software installation on your company’s
network. Just install the Sprint PCS Business Connection
Personal Edition software on your work PC. This allows data to
be securely retrieved in rea-time by your wireless device when
connected to the nationwide Sprint PCS network. There is a
monthly charge for Sprint PCS Business Connection and usage
charges will also apply.
When your work PC isn't on, you can share connections with
your co-workers so that you always have access to your email,
calendar, and contacts. Your data remains secure behind the
corporate firewall and any changes you make on your wireless
device are instantly updated on your company server without
the need to synchronize.
Additional Sprint PCS Business Connection solutions are
available for your company. For more details, visit
businessc
onnection.sprintpcs.com.
Sprint PCS Vision
Section 3A: Sprint PCS Vision
SM
77
Sprint PCS Vision FAQs
How will I know when my Sprint PCS Connection Card is ready for
Sprint PCS Vision service?
Your User Name (for example, bsmith001@sprin
on the Sprint PCS Connection Manager Software display screen.
How do I sign-in for the first time?
You are automatically signed in to Sprint PCS Vision services when
you launch the Sprint PCS Connection Manager Software.
How do I know when my Sprint PCS Connection Card is connected
to Sprint PCS Vision services?
Your Sprint PCS Connection Card automatically connects when
Sprint PCS Vision service is used or an incoming message arrives.
When is my data connection active?
Your connection is active when data is being transferred. When
active, “Connected”appears the Sprint PCS Connection Manager
Software display screen.
When is my data connection dormant?
If no data is transmitted or received for approximately 10 seconds,
the connection goes dormant. (The connection can go active again
quickly.) If no data is transmitted or received for an extended period
of time, the connection will terminate.
t.com) will display
78 Section 3A: Sprint PCS Vision
SM
Can I sign out of data services?
You can sign out without turning off your Sprint PCS
Connection Card; however you will not be able to browse the
Web or use other Sprint PCS Vision services. You may sign in
again at any time. To sign out, go to Settings > Internet > Sign
Out in the Sprint PCS Connection Manager Software menu.
How can I optimize my settings to achieve faster speeds and send
and receive less data while dialing into my company network?
For optimized results, work in "Offline" mode and synchronize
periodically to send and receive company email. Also, save or
drag-and-drop attachments into desktop folders before opening
them (rather than double-clicking them in the email). For more
detailed information, access the Microsoftwhitepaper at
h
ttp://www.microsoft.com/office/outlook/evaluation/perform.doc.
Sprint PCS Vision
Section 3A: Sprint PCS Vision
SM
79
Section 4Section 4
Technical Specifications
and
Regulatory Information
82
Technical Specifications
In This Section
⽧ Environmental Specifications
⽧ Mechanical Specifications
⽧ Software Specifications
⽧ Transmitter Specifications
⽧ Receiver Specifications
⽧ Hardware Specifications
⽧ Miscellaneous
Technical Specifications
Section 4A
This section outlines the environmental and technical
specifications for your new Sprint PCS Connection Card
Section 4A: Technical Specifications 83
TM
.
Environmental Specifications
Operating temperature
Storage temperature
Humidity
Vibration stability
Drop
Contact discharge (Level 2)
Air discharge (Level 3)
-20oC to +60oC
-40oC to +85oC
90%RH @ 70oC, 24 hours
5Hz to 500Hz, 3.1G
76 cm drop, 6 face, 3 cycle
8 kv
15 kv
Mechanical Specifications
Dimensions (W x D x H)
Weight
Battery Pack
Power Button
Headset Jack
LED
Antenna
53.8mm x 20.3mm x 116.3mm
50 g
N/A
No support
No support
Yes (Green/Red)
Embedded Dual Band Diversity
Antenna
84 Section 4A: Technical Specifications
Software Specifications
Technical Specifications
CDMA specification
Data service
FAX
IOTA
OTASP (IS-683A)
OTAPA (IS-683A)
PRL (preferred roaming list)
Authentication
Voice
NAM
E911 & Position Location
TTY/Accessibility
Mobile IP
WNP (wireless number
portability)
1xEVDO
Support
No support
Support
Support
Support
Support
Support
No support
2
No support
No support
Support
Support
Section 4A: Technical Specifications 85
Transmitter Specifications
Type of multiplexing
Normal output power
TX Max power
Frequency range
Frequency stability
Bandwidth
Occupied bandwidth
Modulation method
Waveform quality
Conducted spurious emission
Common RF impedance
EVDO and 1xRTT
7-10 dBm
23 dBm
1850MHz to 1910MHz
Compliant with CDG1
1.25MHz
1.25MHz
O-QPSK/HPSK
0.990
Complies with Title 47, Part 24 of
the FCC Rules
50ohms
86 Section 4A: Technical Specifications
Receiver Specifications
Technical Specifications
Type of receiving
Frequency range
Bandwidth
Occupied bandwidth
Modulation method
Receiver sensitivity
Inter-modulation spurious
response attenuation
Common RF impedance
EVDO and 1xRTT
1930MHZ to 1990MHz
1.25MHz
1.25MHz
O-QPSK/HPSK
-104dBm
Complies with CDG stage 1
50ohms
Section 4A: Technical Specifications 87
Hardware Specifications
Technical Specifications
Interface type
Common air interface
Channel spacing
Chip set
Transmitting
(max. data rate)
Supply voltage
Battery
Charger (charging time)
Current consumption
Sleep/idle
Average in-use
Max. (peak)
Communication ports
Voice capability
Miscellaneous
DUI & driver
Accessories
Certification & Approval
Type II PC Card
1xEVDO and 1xRTT
50 KHz
TM
QUALCOMM
Forward link: 2.4 Mbps
Reverse link: 153.6 kbps
3.3V
N/A
N/A
60mA
400mA
850mA
USB
No support
Windows 2000/XP
CD-ROM (PCS Connection Manager,
User Guide), Start Here Guide
FCC (parts 2, 15, 22, & 24, SAR), UL,
CDG, etc.
MSM6500
88 Section 4A: Technical Specifications
Section 4B
Regulatory Information
In This Section
⽧ Regulatory Notices
This section outlines important regulatory notices
concerning your new Sprint PCS Connection Card
Regulatory Information
TM
.
Section 4B: Regulatory Information 89
Regulatory Notices
This device is compliant with Parts 15 and 24 of the FCC Rules.
Operation of this device is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesirable
operations.
FCC guidelines stipulate that the antenna should be more
than 1.5 cm (0.6”) from all persons.
FCC ID: PP4PX-100
CAUTION
Unauthorized modifications or changes not expressly
approved by Sprint Communications Company L.P. could void
compliance with regulatory rules and thereby your authority
to use this equipment.
WARNING (EMI) - United States FCC Information
This equipment has been tested and found to comply with the limits
pursuant to Part 15 & 24 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in an
appropriate installation. This equipmentgenerates, uses, and can
radiate radio frequency energy and, if notinstalled and used in
accordance with the instructions, may cause harmful interference to
radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correctthe
interference by one or more of the following measures:
90 Section 4B: Regulatory Information
䢇
Reorient or relocate the receiving antenna.
䢇
Increase the separation between the equipment and
receiver.
䢇
Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
䢇
Consult the dealer or an experienced radio/TV technician
for help.
WARNING (EMI) - Canada
This digital apparatus does not exceed the Class B limits for
radio noise emissions from digital apparatus as set out in the
interference causing equipment standard entitled "Digital
Apparatus", ICES-003 of the Department of Communications.
Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de
Classe B prescrites dans la norme sur le matériel brouilleur:
"Appareils Numériques", NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set
forth in subparagraph (c)(1)(ii) of Defense Federal
Acquisitions Regulations (DFARs) Section 252.227-7013 for
Department of Defense contracts, and as set forth in Federal
Acquisitions Regulations (FARs) Section 52.227-19 for civilian
agency contracts or any successor regulations. If further
government regulations apply, it is your responsibility to
ensure compliance with such regulations.
Regulatory Information
Section 4B: Regulatory Information 91
92
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