Sprint Nextel OVATION U727 User Manual

Sprint Mobile Broadband USB Modem by Novatel Wireless
Ovation™ U727

Frequently Asked Questions

Q: What is the Ovation U727 USB Modem by Novatel Wireless?

A: The Ovation U727 is Novatel Wireless’ next generation USB modem, which offers users a 2-

in-1 USB Modem and memory storage device in a more compact hardware design making it
one of the smallest form factors available in the U.S.

Q: What networks does the Ovation U727 operate on?

A: The Ovation U727 operates on Sprint’s nationwide VisionSM (CDMA 1x) and Mobile

BroadbandSM (CDMA 1xEV-DO Rev 0 and Rev A) network.

Q: Does the flip-up antenna need to be extended in order to meet performance

expectations?

A: Yes. This “loop” antenna design is meant to be extended in order to perform a maximum

levels when the device is in use.

Q: Which Operating Systems are supported for use with the Novatel Wireless Ovation

U727?

A: Microsoft Windows Vista/XP/2000; Macintosh OS X version 10.4.6 or higher; and Linux. The

following Operating Systems are not supported: Palm and Pocket PC (Windows Mobile CE).

Q: Does the Ovation U727 support voice calls, fax and/or text messaging?

A: No. Voice calls, fax and text messaging are not supported.

Q: Which applications are well suited for using with the Ovation U727 and the improved

upload speeds?

A:

Consumer Business Applications

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Q:

How do I identify a Type-A USB Modem port?

Real-time Media Streaming
Online Gaming

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Email – Send large files faster
Internet/Intranet Access
Video Conferencing and Surveillance

Corporate Server (using VPN) Access
Online Field Service Systems
Healthcare/Insurance, sending images

A: The Ovation U727 is designed for common Type A USB form factor. Type A USB ports found

on virtually all computers (desktops, notebooks, tablet PCs etc) and often times is identified

with a USB symbol that resembles a cactus . Not to be confused with the smaller firewire

port, whose symbol represents a Y . Smaller USB ports, called Type B ports are
commonly found on some PDAs and mobile phones and the Ovation U727 will not fit into
them.

Q: I don’t have enough space to fit another USB product in my computer. What are my

options?

A: You have a couple of options, depending on your problem.

1) If the problem is due to the fact that the device is too wide, causing it to cover up the
surrounding USB ports on the computer, use the USB cable and notebook clip holder
accessory pair that was included in the product packaging.

2) If you do not have enough USB ports to accommodate a new USB product, consider
investing in a USB hub. USB hubs are external devices that allow many USB devices to be
connected to a single USB port on the host computer or another hub. They can be purchased
from any electronics store.

Q: Is it possible to use an external antenna with the Ovation U727?

A: Yes, although it is not necessary on a day-to-day basis for mobile professionals. To connect

an external antenna to the Ovation U727, an antenna adapter cable is required. The antenna
cable connects directly into the Ovation U727 via the antenna connector located under the
rubber cap on the left-side of the device while the antenna requires a SMA male connector.

Q: How will the use of a Virtual Private Network (VPN) connection affect the data transfer

speed of the Novatel Wireless Ovation U727?

A: Since a Virtual Private Network (VPN) connection increases the amount of data being

transferred for security purposes; the average data transfer speed will be reduced by its use.
The amount of degradation in the data transfer speed will depend upon the level of
security/encryption in place and may be reduced by consulting the IT administrator in charge
of your VPN.

Q: If I lose coverage or remove the Ovation U727 during a file download, will the

download resume when the card is inserted and within CDMA coverage again?

A: No. You will need to re-establish a connection to the network and restart the file download.

Some third party applications provide the capability of continuing a file transfer after a call
drop.

Q: How do I activate my Ovation U727 for use?

A: WINDOWS: The Sprint Mobile Broadband software includes an automatic one-touch

activation feature for Windows. The activation feature occurs during installation of the
software. Refer to your Quick Start Guide for details on installation and activation. It is
important to remember that you must set up and account with Sprint before you are able to
activate the device. Contact Sprint Customer Solutions at 1-866-581-9266. Ensure that the
following information is available for the Customer Solutions representative:

• Current billing address

• Social Security or Tax ID number

• Driver's license number

• Electronic Serial Number (ESN) of the device

MAC: The Sprint Mobile Broadband installation CD includes a Sprint Activation Utility for
Mac. The activation sequence occurs after the drivers for Mac are installed. Refer to your
Quick Start Guide located as a PDF file on the Installation CD for more details. It is important
to remember that you must set up and account with Sprint before you are able to activate the
device. Contact Sprint Customer Solutions at 1-866-581-9266. Ensure that the following
information is available for the Customer Solutions representative:

• Current billing address