Sprint Nextel DVP 403, DVP 203 User Manual

Sprint® Digital Voice Models DVP – 203 & DVP – 403 Quick Start Guide

Item Number 699345

Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This guide is subject to change without notice, and the Voice Mail manufacturer has no obligation to provide any updates or corrections to this guide. Further, the Voice Mail Manufacturer also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or accurate in all respects, and the Voice Mail manufacturer shall not be liable for any errors or omissions. In no event shall the Voice Mail manufacturer be held liable for any incidental or consequential damages in connection with the use of this guide.

SPRINT AND THE DIAMOND LOGO ARE REGISTERED TRADEMARKS OF SPRINT COMMUNICATIONS COMPANY L.P., USED UNDER LICENSE.

Protegé® is a registered trademark of Sprint Products Group, Inc.

Table of Contents

Table of ContentsTable of Contents

Chapter 1: Introducing the Voice Mail System

Welcome to Sprint® Digital Voice..................................................................................1

Hardware Requirement ....................................................................................................2

Software Requirement ......................................................................................................3

Default Voice Mail Setup ................................................................................................. 3

Default Automated Attendant Answering ....................................................................4

Default Automated Attendant Dialing Menu...............................................................4

Contacting Technical Support.........................................................................................4

Chapter 2: Installation Checklist

Before Installing the Voice Mail and Phone Systems..................................................5

Chapter 3: Getting the Voice Mail System Up and Running

STEP 1: Check Equipment ......................................................................................... 7

STEP 2: Observe Safety Precautions.........................................................................9

STEP 3: Install Your Phone System..........................................................................9

STEP 4: Install the Voice Mail System....................................................................10

STEP 5: Connect Sprint Digital Voice to Your Phone System ..........................11

STEP 6: Program Sprint Digital Voice for the Correct Phone System .............12

STEP 7: Program the

STEP 8: Select the Numbering for Your Subscriber Mailboxes.........................14

STEP 9: Set Sprint Digital Voice Time and Date..................................................15

STEP 10: Call (Log Onto) a Subscriber Mailbox ....................................................15

STEP 11: Test the Automated Attendant.................................................................16

STEP 12: Re-record the Main Greeting....................................................................16

STEP 13: Set Up A System Administrator’s Mailbox.............................................17

STEP 14: Customize Three Basic Subscriber Mailbox Features ..........................17

STEP 15: Installation Checklist ..................................................................................17

Protégé

Phone System for Voice Mail..........................13

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Chapter 2:Chapter 2:

Welcome to

Welcome toWelcome to

Sprint Digital

Sprint Digital Sprint Digital

Voice

Voice Voice

Voice Mail &

Voice Mail & Voice Mail &

Automated

AutomatedAutomated

Attendant

AttendantAttendant

for Your Phone

for Your Phonefor Your Phone

System

SystemSystem

Installation Checklist

Installation ChecklistInstallation Checklist

Sprint® Digital Voice Automated Attendant:

• Answers incoming calls with a recorded main greeting (also called an

• Lets outside callers press digits on their touchtone phone to process their

Sprint Digital Voice:

• Lets an Automated Attendant caller leave a recorded message for an

• Provides a Subscriber Mailbox for each extension user. This Subscriber

• Retains any customized programming in the event of a power failure.

Instruction Menu). It typically begins with the phrase Thank you for calling XYZ

XYZ company

company followed by a list of dialing options. If this default greeting is

XYZXYZ

companycompany

too generic, the Instruction Greeting can be customized at any time.

own call. Dialing option can be customized to aid callers with such options as For sales, press 1. For customer service, press 2. For Joe, press 3

For sales, press 1. For customer service, press 2. For Joe, press 3.,

For sales, press 1. For customer service, press 2. For Joe, press 3For sales, press 1. For customer service, press 2. For Joe, press 3

the default selection of dialing options can be used.

extension if the extension is busy, does not answer, or is in Do Not Disturb mode. Or, the caller can return to the Automated Attendant Instruction Menu.

Mailbox holds the recorded messages, lets the extension users record and send messages to each other, plus more.

About This Guide

This guide explains how to get Sprint Digital Voice up and running with the Protegé is completed:

• each phone system extension will have a Subscriber Mailbox, and

• the Automated Attendant will answer calls using the default main greeting

To customize Sprint Digital Voice, refer to the System Administrator’s Guide

3x8, CTX, MTX, LTX or XTX phone system. Once the setup procedure

and dialing options.

Other Guides With Sprint Digital Voice

• User’s Guide

This guide explains Sprint Digital Voice’s subscriber mailbox features and how to use them. It is for extension users. (Subscriber mailboxes are referred to as Voice Mailboxes in the User’s Guide.)

• System Administrator’s Guide

This document is a detailed explanation of Sprint Digital Voice’s programmable features. These features customize the Subscriber Mailboxes, the Automated Attendant and the system-wide features of Sprint Digital Voice. In addition, the appendices at the end of this guide contain menu trees for quick reference to programming and using the system. This guide is intended for the installer and/or the person who maintains the voice mail on a daily basis.

Thank you for calling

Thank you for calling Thank you for calling

., etc. Or,

.,.,

System Administrator’s Guide.

System Administrator’s GuideSystem Administrator’s Guide

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• Laptop Programming Guide

This document details how to connect a laptop computer to Sprint Digital Voice. An installer uses the laptop to perform advanced programming options that are not available through a System Administrator Mailbox. These programming options should not be used unless Sprint Products Group Technical Services request changes be made. Changing any default settings may alter the operation of the voice mail system.

• Integration Guide

This document details the programming you must perform on your phone system when integrating with the Sprint Digital Voice System. Use this guide if using a phone system other than Protégé.

• Release Notes for Software Versions

This document details the latest change to the software.

Hardware

HardwareHardware

Requirement

RequirementRequirement

Voice Processing Engine

Number of Ports DVP – 203 allows for two ports DVP – 403 allows for four ports Analog network interface On-board loop start interface circuits Control Microprocessor Intel Digital Signal Processors Motorola DSP56303 @ 80MHz

Host

486 33MHz embedded processor PC core AMD Élan SC410 DRAM 2Mbytes Application Integrity Real Time Clock with battery back up 2 DB-9 Serial Ports Operating at 115 kb/s RS232 (COM2 supports keyboard display emulation via ROM-DOS) Base Address Fixed at DE00 to DEFF Interrupt Level Fixed at IRQ 5

Telephone Interface

Trunk Type Loop Start (Ground Start for answer only) Impedance 600 Ohms nominal Ring Detection 40 Vrms min., 15.3 to 68 Hz, 130 Vrms max. Loop Current Range 20 to 120 mA, dc (polarity insensitive) Crosstalk Coupling -70dB at 3KHz channel-to-channel Frequency Response 300 Hz to 3400 Hz ±3 dB (transmit and receive) Connector RJ-11 type

Power Requirements

External Wall Transformer 120VAC 60Hz Plug-in Power Cord provides 24VAC Base Unit Consumers 12W max. Operating Temperature 32°F to +104°F (0°C to + 40°C) Storage Temperature 32°F to + 158°F (0°C to + 70°C) Humidity 20% to 50% non-condensing

80C188

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Software

SoftwareSoftware

Requirement

RequirementRequirement

Default

DefaultDefault

Voice Mail

Voice Mail Voice Mail

Setup

SetupSetup

Physical Dimensions

Base Unit Wall or desktop mount Height 2.2 inches Width 11.1 inches Depth 2.0 inches Weight 2.0 pounds

Power Requirements

External Power Supply Wall transformer, 6 foot power cord Height 2.5 inches Width 2.25 inches Depth 2.0 inches Weight .90 pounds

Regulatory Certifications

United States FCC part 68 ID#: EBZUSA-25267-VM-T REN: 1.1B UL: E96804 IC CS-03, 885 8871 A Canada REN=0.3 ULC: E96804

Warranty

One (1) Year

Software Capacity

Storage Capacity DVP – 203 allows for 3.5 hours DVP – 403 allows for 3.5 hours Subscriber Mailboxes Maximum 50 mailboxes Trunk Mailboxes Maximum depends on system Programming Interface A Protegé extension

• Sprint

Mailboxes.

• When Sprint Digital Voice DVP – 203 initializes for the first time, it defaults

to the Protegé 3x8 numbering plan. The DVP – 403 defaults to the Protegé CTX.

• Sprint Digital Voice lets extension users know when they have a new

message in their Subscriber Mailboxes. The voice mail feature key on the telephone flashes when the mailbox has a new message.

• After leaving a message in a Subscriber Mailbox, an Automated Attendant

caller can dial zero (0) to reach the lowest numbered extension (which is frequently an operator extension).

Digital Voice DVP – 203 and DVP – 403 provide 50 Subscriber

digital extension or a single line

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