Sprint Nextel DVP 403, DVP 203 User Manual

Sprint® Digital Voice Models DVP – 203 & DVP – 403 Quick Start Guide

Item Number 699345

Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This guide is subject to change without notice, and the Voice Mail manufacturer has no obligation to provide any updates or corrections to this guide. Further, the Voice Mail Manufacturer also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or accurate in all respects, and the Voice Mail manufacturer shall not be liable for any errors or omissions. In no event shall the Voice Mail manufacturer be held liable for any incidental or consequential damages in connection with the use of this guide.

SPRINT AND THE DIAMOND LOGO ARE REGISTERED TRADEMARKS OF SPRINT COMMUNICATIONS COMPANY L.P., USED UNDER LICENSE.

Protegé® is a registered trademark of Sprint Products Group, Inc.

Table of Contents

Table of ContentsTable of Contents

Chapter 1: Introducing the Voice Mail System

Welcome to Sprint® Digital Voice..................................................................................1

Hardware Requirement ....................................................................................................2

Software Requirement ......................................................................................................3

Default Voice Mail Setup ................................................................................................. 3

Default Automated Attendant Answering ....................................................................4

Default Automated Attendant Dialing Menu...............................................................4

Contacting Technical Support.........................................................................................4

Chapter 2: Installation Checklist

Before Installing the Voice Mail and Phone Systems..................................................5

Chapter 3: Getting the Voice Mail System Up and Running

STEP 1: Check Equipment ......................................................................................... 7

STEP 2: Observe Safety Precautions.........................................................................9

STEP 3: Install Your Phone System..........................................................................9

STEP 4: Install the Voice Mail System....................................................................10

STEP 5: Connect Sprint Digital Voice to Your Phone System ..........................11

STEP 6: Program Sprint Digital Voice for the Correct Phone System .............12

STEP 7: Program the

STEP 8: Select the Numbering for Your Subscriber Mailboxes.........................14

STEP 9: Set Sprint Digital Voice Time and Date..................................................15

STEP 10: Call (Log Onto) a Subscriber Mailbox ....................................................15

STEP 11: Test the Automated Attendant.................................................................16

STEP 12: Re-record the Main Greeting....................................................................16

STEP 13: Set Up A System Administrator’s Mailbox.............................................17

STEP 14: Customize Three Basic Subscriber Mailbox Features ..........................17

STEP 15: Installation Checklist ..................................................................................17

Protégé

Phone System for Voice Mail..........................13

Issue 1.6

Issue 1.6 Table of Contents

Issue 1.6Issue 1.6

Table of Contents –

Table of Contents Table of Contents

– ◆◆◆◆–

––

––– iiii

Table of Contents

Table of ContentsTable of Contents

ii –

– ◆◆◆◆ –

– Table of Contents

Table of Contents Issue 1.6

iiii

––

Table of Contents Table of Contents

Issue 1.6

Issue 1.6Issue 1.6

Chapter 2:

Chapter 2: Installation Checklist

Chapter 2:Chapter 2:

Welcome to

Welcome toWelcome to

Sprint Digital

Sprint Digital Sprint Digital

Voice

Voice Voice

Voice Mail &

Voice Mail & Voice Mail &

Automated

AutomatedAutomated

Attendant

AttendantAttendant

for Your Phone

for Your Phonefor Your Phone

System

SystemSystem

Installation Checklist

Installation ChecklistInstallation Checklist

Sprint® Digital Voice Automated Attendant:

• Answers incoming calls with a recorded main greeting (also called an

• Lets outside callers press digits on their touchtone phone to process their

Sprint Digital Voice:

• Lets an Automated Attendant caller leave a recorded message for an

• Provides a Subscriber Mailbox for each extension user. This Subscriber

• Retains any customized programming in the event of a power failure.

Instruction Menu). It typically begins with the phrase Thank you for calling XYZ

XYZ company

company followed by a list of dialing options. If this default greeting is

XYZXYZ

companycompany

too generic, the Instruction Greeting can be customized at any time.

own call. Dialing option can be customized to aid callers with such options as For sales, press 1. For customer service, press 2. For Joe, press 3

For sales, press 1. For customer service, press 2. For Joe, press 3.,

For sales, press 1. For customer service, press 2. For Joe, press 3For sales, press 1. For customer service, press 2. For Joe, press 3

the default selection of dialing options can be used.

extension if the extension is busy, does not answer, or is in Do Not Disturb mode. Or, the caller can return to the Automated Attendant Instruction Menu.

Mailbox holds the recorded messages, lets the extension users record and send messages to each other, plus more.

About This Guide

This guide explains how to get Sprint Digital Voice up and running with the Protegé is completed:

• each phone system extension will have a Subscriber Mailbox, and

• the Automated Attendant will answer calls using the default main greeting

To customize Sprint Digital Voice, refer to the System Administrator’s Guide

3x8, CTX, MTX, LTX or XTX phone system. Once the setup procedure

and dialing options.

Other Guides With Sprint Digital Voice

• User’s Guide

This guide explains Sprint Digital Voice’s subscriber mailbox features and how to use them. It is for extension users. (Subscriber mailboxes are referred to as Voice Mailboxes in the User’s Guide.)

• System Administrator’s Guide

This document is a detailed explanation of Sprint Digital Voice’s programmable features. These features customize the Subscriber Mailboxes, the Automated Attendant and the system-wide features of Sprint Digital Voice. In addition, the appendices at the end of this guide contain menu trees for quick reference to programming and using the system. This guide is intended for the installer and/or the person who maintains the voice mail on a daily basis.

Thank you for calling

Thank you for calling Thank you for calling

., etc. Or,

.,.,

System Administrator’s Guide.

System Administrator’s GuideSystem Administrator’s Guide

Issue 1.6

Issue 1.6 Installation Checklist

Issue 1.6Issue 1.6

Installation Checklist –

Installation ChecklistInstallation Checklist

– ◆◆◆◆ –

––

––– 111

Chapter 2:

Chapter 2: Installation Checklist

Chapter 2:Chapter 2:

Installation Checklist

Installation ChecklistInstallation Checklist

• Laptop Programming Guide

This document details how to connect a laptop computer to Sprint Digital Voice. An installer uses the laptop to perform advanced programming options that are not available through a System Administrator Mailbox. These programming options should not be used unless Sprint Products Group Technical Services request changes be made. Changing any default settings may alter the operation of the voice mail system.

• Integration Guide

This document details the programming you must perform on your phone system when integrating with the Sprint Digital Voice System. Use this guide if using a phone system other than Protégé.

• Release Notes for Software Versions

This document details the latest change to the software.

Hardware

HardwareHardware

Requirement

RequirementRequirement

Voice Processing Engine

Number of Ports DVP – 203 allows for two ports DVP – 403 allows for four ports Analog network interface On-board loop start interface circuits Control Microprocessor Intel Digital Signal Processors Motorola DSP56303 @ 80MHz

Host

486 33MHz embedded processor PC core AMD Élan SC410 DRAM 2Mbytes Application Integrity Real Time Clock with battery back up 2 DB-9 Serial Ports Operating at 115 kb/s RS232 (COM2 supports keyboard display emulation via ROM-DOS) Base Address Fixed at DE00 to DEFF Interrupt Level Fixed at IRQ 5

Telephone Interface

Trunk Type Loop Start (Ground Start for answer only) Impedance 600 Ohms nominal Ring Detection 40 Vrms min., 15.3 to 68 Hz, 130 Vrms max. Loop Current Range 20 to 120 mA, dc (polarity insensitive) Crosstalk Coupling -70dB at 3KHz channel-to-channel Frequency Response 300 Hz to 3400 Hz ±3 dB (transmit and receive) Connector RJ-11 type

Power Requirements

External Wall Transformer 120VAC 60Hz Plug-in Power Cord provides 24VAC Base Unit Consumers 12W max. Operating Temperature 32°F to +104°F (0°C to + 40°C) Storage Temperature 32°F to + 158°F (0°C to + 70°C) Humidity 20% to 50% non-condensing

80C188

2222 –

– ◆◆◆◆ –

–Installation Checklist

Installation Checklist Issue 1.6

––

Installation ChecklistInstallation Checklist

Issue 1.6

Issue 1.6Issue 1.6

Chapter 2:

Chapter 2: Installation Checklist

Chapter 2:Chapter 2:

Installation Checklist

Installation ChecklistInstallation Checklist

Software

SoftwareSoftware

Requirement

RequirementRequirement

Default

DefaultDefault

Voice Mail

Voice Mail Voice Mail

Setup

SetupSetup

Physical Dimensions

Base Unit Wall or desktop mount Height 2.2 inches Width 11.1 inches Depth 2.0 inches Weight 2.0 pounds

Power Requirements

External Power Supply Wall transformer, 6 foot power cord Height 2.5 inches Width 2.25 inches Depth 2.0 inches Weight .90 pounds

Regulatory Certifications

United States FCC part 68 ID#: EBZUSA-25267-VM-T REN: 1.1B UL: E96804 IC CS-03, 885 8871 A Canada REN=0.3 ULC: E96804

Warranty

One (1) Year

Software Capacity

Storage Capacity DVP – 203 allows for 3.5 hours DVP – 403 allows for 3.5 hours Subscriber Mailboxes Maximum 50 mailboxes Trunk Mailboxes Maximum depends on system Programming Interface A Protegé extension

• Sprint

Mailboxes.

• When Sprint Digital Voice DVP – 203 initializes for the first time, it defaults

to the Protegé 3x8 numbering plan. The DVP – 403 defaults to the Protegé CTX.

• Sprint Digital Voice lets extension users know when they have a new

message in their Subscriber Mailboxes. The voice mail feature key on the telephone flashes when the mailbox has a new message.

• After leaving a message in a Subscriber Mailbox, an Automated Attendant

caller can dial zero (0) to reach the lowest numbered extension (which is frequently an operator extension).

Digital Voice DVP – 203 and DVP – 403 provide 50 Subscriber

digital extension or a single line

Issue 1.6

Issue 1.6 Installation Checklist

Issue 1.6Issue 1.6

Installation Checklist –

Installation ChecklistInstallation Checklist

– ◆◆◆◆ –

––

––– 333

Chapter 2:

Chapter 2: Installation Checklist

Chapter 2:Chapter 2:

Installation Checklist

Installation ChecklistInstallation Checklist

Default

DefaultDefault

Automated

Automated Automated

Attendant

AttendantAttendant

Answering

AnsweringAnswering

Default

DefaultDefault

Auto

Automated

mated

AutoAuto

mated mated

Attendant

AttendantAttendant

Dialing Menu

Dialing MenuDialing Menu

• By default, the Automated Attendant answers with this recorded main

greeting: Thank you for calling. If you are calling from a toucht

please dial the extension number you wish to reach or dial zero for

please dial the extension number you wish to reach or dial zero for please dial the extension number you wish to reach or dial zero for assistance. If you are calling from a Rotary Dial phone, please stay on the

assistance. If you are calling from a Rotary Dial phone, please stay on the

assistance. If you are calling from a Rotary Dial phone, please stay on the assistance. If you are calling from a Rotary Dial phone, please stay on the line for assistance.

line for assistance. This greeting can be re-recorded at any time.

line for assistance. line for assistance.

• Sprint Digital Voice lets the Automated Attendant play different main

greetings according to schedules that are based on the day(s)/date and time. For example, you can set up a schedule for typical business workdays (Monday-Friday, starting at 9:00 a.m.). Then you can set up another schedule for typical off-hours (Monday-Friday, starting at 5:00 p.m. This schedule is used for weekends). This way you can have two main greetings: one for workdays, and one for off-hours. These schedules are already set up as defaults.

The dialpad keys 0-8 can be used to customize a dialing menu. Keys 9, *, and # are each permanently assigned for a certain function (described in the list below). Callers can dial either extension or mailbox numbers.

By def

By default, the dialing menu is as follows:

ault, the dialing menu is as follows:

By defBy def

ault, the dialing menu is as follows:ault, the dialing menu is as follows:

• Press zero (0), or wait on the line for the operator (the lowest numbered

extension) during the workday schedule. Press zero (0), or wait on the line to record a message for the operator (the lowest numbered extension) during the off-hour schedule.

• Dial a Subscriber extension number to transfer to that extension. If the

extension is busy, does not answer, or is in Do Not Disturb, the caller hears, At the tone, leave a message for extension XXX.

• Press 9 to hang up the call (this cannot be changed).

• Press * and a Subscriber extension number to leave a recorded message in

that mailbox (this cannot be changed).

• Press # and a Subscriber Mailbox Number to log onto that mailbox and

listen to the messages and/or use other Voice Mail features (this cannot be changed).

Note:

Note: The Time Out function determines where the Automated Attendant

Note:Note:

Thank you for calling. If you are calling from a touchtone phone,

Thank you for calling. If you are calling from a touchtThank you for calling. If you are calling from a toucht

At the tone, leave a message for extension XXX.

At the tone, leave a message for extension XXX.At the tone, leave a message for extension XXX.

routes a call if the caller doesn’t press a key after the Main Greeting finishes playing. The Time Out function works differently according to the workday schedule or the off-hours schedule. By default, the Automated Attendant sends the caller to the lowest numbered extension during the workday schedule and lets the caller leave a message for the lowest numbered extension during off-hours.

one phone,

one phone, one phone,

Contacting

ContactingContacting

Technical

TechnicalTechnical

Support

SupportSupport

4444 –

– ◆◆◆◆ –

–Installation Checklist

Installation Checklist Issue 1.6

––

Installation ChecklistInstallation Checklist

For questions re garding Sprint® Digital Voice DVP – 203 or DVP – 403 or a Protegé® system, contact Sprint Products Group Technical Support at 1-800-791-1110.

Issue 1.6

Issue 1.6Issue 1.6

Chapter 2:

Chapter 2: Installation Checklist

Chapter 2:Chapter 2:

Installation Checklist

Installation ChecklistInstallation Checklist

Before

BeforeBefore

Installing the

Installing theInstalling the

Voice Mail

Voice MailVoice Mail and Phone

and Phone

and Phoneand Phone

Systems

SystemsSystems

Sprint® Digital Voice is easy to install and maintain if the details of the installation are outlined before the phone or voice mail are installed. Before beginning the installation, talk with the customer and make sure that you have a complete understanding of how the customer wants the systems to function. This will keep you from having to make changes after installation that can cause Sprint Digital Voice to re-initialize. When the voice mail has to be re-initialized, previous programming and recordings, such as main greetings and subscribers’ greetings, are destroyed.

Some of the questions that you will need answers to are outlined below.

• Which Protegé

• How many mailboxes will be needed?

• Will the default numbering plan change?

• Will Dial by Name be used?

• If Dial by Name is used, will it be first or last name?

• How many greetings need to be recorded?

• Who will record the greetings?

• What information will the greetings contain?

• Will the site use the Automated Attendant feature?

If the defau

If the default mailbox numbering is incorrect for the extension numbering

If the defauIf the defau

plan on your phone system, change it before doing any other

plan on your phone system, change it before doing any other plan on your phone system, change it before doing any other

programming. To change the mailbox numbering you must re

programming. To change the mailbox numbering you must re----program

programming. To change the mailbox numbering you must reprogramming. To change the mailbox numbering you must re

mailbox ranges. This information is covered in STEP 8 of this documen

mailbox ranges. This information is covered in STEP 8 of this document.

mailbox ranges. This information is covered in STEP 8 of this documenmailbox ranges. This information is covered in STEP 8 of this documen

lt mailbox numbering is incorrect for the extension numbering

lt mailbox numbering is incorrect for the extension numbering lt mailbox numbering is incorrect for the extension numbering

system is being used?

Important

ImportantImportant

program

program program

t.t.

Issue 1.6

Issue 1.6 Installation Checklist

Issue 1.6Issue 1.6

Installation Checklist –

Installation ChecklistInstallation Checklist

– ◆◆◆◆ –

––

––– 555

Chapter 2:

Chapter 2: Installation Checklist

Chapter 2:Chapter 2:

Installation Checklist

Installation ChecklistInstallation Checklist

6666 –

– ◆◆◆◆ –

–Installation Checklist

Installation Checklist Issue 1.6

––

Installation ChecklistInstallation Checklist

Issue 1.6

Issue 1.6Issue 1.6

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

STEP 1

STEP 1STEP 1

Check

CheckCheck

Equipment

EquipmentEquipment

Package

Package Package Contents

Contents

ContentsContents

Protegé

• Check the Installation and Maintenance Manual of the Protegé system you

• An analog station port from the phone system will be needed for each

System Equipment Requirements:

are installing to see that you have all of the equipment required. Plus, it contains the installation information needed to install the system.

Voice Mail port.

Note:

On the Protegé 3x8 and CTX systems, this will be an Analog Adapter. On the MTX and LTX, the analog port may be from an analog station card or Analog Adapter.

Sprint® Digital Voice Equipment Requirements:

• Sprint Digital Voice cabinet (see Figures 1 and 2)

• Sprint Digital Voice AC power adapter, AC outlet (120V, 60Hz)

• Modular line cord(s) (2-wire or 4-wire)

• RJ11 Jack.

• Laptop computer (optional). Sprint Digital Voice is configured to work

with any of the phone systems in the Protegé family. Upon the completion of the installation, the unit is operational. To change or modify the default settings, such as mailbox numbering or providing advanced programming options and diagnostics, a laptop is required.

Each Sprint Digital Voice DVP – 203 or DVP – 403 should be unpacked and inspected:

• Remove the DVP – 203 or DVP – 403 from its packaging and place it on a

level surface.

• Check that all components are included in the package. These include

One (1) voice mail unit Two (2) mounting screws with flange standoffs Two (2) wall anchors for drywall installation One (1) 120VAC 60Hz Power Supply with six foot cord One (1) Wall-Mounting Template and Instructions

COM 1 COM 2 Future Connect Laptop

Figure 1: Sprint Digital Voice Cabinet (Back Panel)

Issue 1.6

Issue 1.6 Getting the Voice Mail System Up and Running

Issue 1.6Issue 1.6

Getting the Voice Mail System Up and Running –

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

– ◆◆◆◆ –

––

––– 777

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

Note: The LEDs are lit when:

• the unit has power (Power LED).

• Sprint

• a particular Voice Mail port is busy (Port Status LEDs).

Digital Voice is up and running (Voice Mail LED).

Figure 2: Sprint Digital Voice Cabinet (Front Panel)

8888 –

– ◆◆◆◆ –

– Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and Running Issue 1.6

––

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

Issue 1.6

Issue 1.6Issue 1.6

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

STEP 2

STEP 2STEP 2

Observe Safety

Observe Safety Observe Safety

Precautions

PrecautionsPrecautions

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

Phone System Safety Precautions:

Before beginning installation of a Protegé® phone system, read through Important Safety Instructions found in the Installation and Maintenance Manual.

Sprint® Digital Voice Safety Precautions:

• Do not expose this product to rain or any type of moisture.

• Do not locate the unit near heating appliances.

• Do not expose the operating unit to direct sunlight.

• Locate the unit away from devices that generate electrical noise like

fluorescent lamps and motors.

• Protect the unit from dust, high temperatures, and vibration.

• Do not place any covering over the unit while it is in operation.

• Do not obstruct the ventilation holes on the sides of the unit.

• Allow at least two inches of clearance from any adjacent surface.

• Keep the environment at a temperature of 50° to 104° F (10° to 40°

C) with a 10 - 90% relative humidity (non-condensing).

If this is a new installation, install the Protegé phone system in

STEP 3

STEP 3STEP 3

Install Your Phone

Install Your Phone Install Your Phone

System

SystemSystem

If this is a new installation, install the Protegé phone system in If this is a new installation, install the Protegé phone system in accordance with the phone system I

accordance with the phone system Installation and Maintenance Manual.

accordance with the phone system Iaccordance with the phone system I

IMPORTANT NOTE ABOUT THE OUTSIDE LINES

IMPORTANT NOTE ABOUT THE OUTSIDE LINESIMPORTANT NOTE ABOUT THE OUTSIDE LINES Request outside lines with open loop flash disconnect supervision from the phone company. Outside lines with open loop disconnect supervision prevent the recording of unwanted silence. This can happen when an Automated Attendant caller records a message and then hangs up but Sprint Digital Voice is unable to detect the hang up.

Also, request that the telephone company apply an open loop of at least 300 milliseconds. If this feature is not available in the area, request that continuous dial tone be sent upon disconnect from the far end (that is, when an Automated Attendant caller hangs up).

Once the Protegé phone system is installed and operational proceed with Step 4.

nstallation and Maintenance Manual.

nstallation and Maintenance Manual.nstallation and Maintenance Manual.

Issue 1.6

Issue 1.6 Getting the Voice Mail System Up and Running

Issue 1.6Issue 1.6

Getting the Voice Mail System Up and Running –

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

– ◆◆◆◆ –

––

––– 999

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Install Sprint Digital

Install Sprint Digital Install Sprint Digital

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

STEP

STEP 4

STEPSTEP

4 4

Voice

Voice Voice

To install Sprint® Digital Voice:

1. Mount Sprint Digital Voice on a wall, using the screw slots located

on the bottom of the cabinet. Use the enclosed template as a guide when wall mounting. Make sure that the ventilation slots are not blocked. Position the cabinet so that the LEDs are not blocked from view.

OROR

Place Sprint Digital Voice on any sturdy flat surface.

2. Plug Sprint Digital Voice power supply cord into the connector

labeled “24 VAC.” Place the adapter box into a 120V, 60 Hz grounded outlet. See Figure 3.

Tools Need for Wall-Mounting

Onto Plywood

Drill 1 / 8 in. Bit Phillips screwdriver

Onto Drywall

Drill 1 / 4 in. bit Hammer Phillips screwdriver

Port 1

Port 2

Port 3

Port 4

Figure 3: Installing Sprint Digital Voice

10 –

– ◆◆◆◆ –

– Getting the Voice Mail System Up and Running

1010

Getting the Voice Mail System Up and Running Issue 1.6

––

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

IOIOI

AC Power Cord

0.7A 50-60Hz

24 VAC

NVM2exVB-C1

AC Adapter

Issue 1.6

Issue 1.6Issue 1.6

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Connect Sprint

Connect Sprint Connect Sprint

Digital Voice to Your

Digital Voice to Your Digital Voice to Your

Phone System

Phone System Phone System

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

STEP 5

STEP 5STEP 5

To connect Sprint® Digital Voice to a Protegé® system:

1. Plug one end of a modular line cord into Voice Mail Port 1 on

Sprint Digital Voice. See Figure 4.

2. Connect the other end into the RJ11 modular jack that is

connected to an analog port on the phone system (Note: on the 3x8 and CTX systems, this will be an Analog Adapter. On the MTX and LTX, the analog port may be from an analog station card or Analog Adapter.)

3. Repeat steps 1 and 2 for voice mail ports 2, 3 and 4 (if ports 3 and

4 are installed).

4. Verify that all cabling and connections are correct. Plug in the AC

adapter connector to the voice mail, and then plug the AC adapter into an electrical outlet.

Note: If using a phone system other than Protégé, refer to the Release

Note: If using a phone system other than Protégé, refer to the Release Note: If using a phone system other than Protégé, refer to the Release Notes for Software Versions and the Integration Guide for further

Notes for Software Versions and the Integration Guide for further

Notes for Software Versions and the Integration Guide for further Notes for Software Versions and the Integration Guide for further options.

options.

options.options.

Extensions will receive notification of new messages (flashing

Extensions will receive notification of new messages (flashing Extensions will receive notification of new messages (flashing Intercom LEDs) only

Intercom LEDs) only when voice mail port 2 is connected to the phone

Intercom LEDs) onlyIntercom LEDs) only system. This is the factory default and can be modified if required.

system. This is the factory default and can be modified if required.

system. This is the factory default and can be modified if required. system. This is the factory default and can be modified if required. For further information refer to STEP 8 of this guide.

For further information refer to STEP 8 of this guide.

For further information refer to STEP 8 of this guide.For further information refer to STEP 8 of this guide.

when voice mail port 2 is connected to the phone

when voice mail port 2 is connected to the phone when voice mail port 2 is connected to the phone

IMPORTANT NOTE

IMPORTANT NOTEIMPORTANT NOTE

Figure 4: Connecting Sprint Digital Voice to the Protegé Phone System

Issue 1.6

Issue 1.6 Getting the Voice Mail System Up and Running

Issue 1.6Issue 1.6

Getting the Voice Mail System Up and Running –

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

– ◆◆◆◆ –

––

–––

1111

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

STEP 6

STEP 6STEP 6

Program Sprint

Program Sprint Program Sprint

Digital Voice for the

Digital Voice for the Digital Voice for the

Correct Phone

Correct Phone Correct Phone

System

System System

Protegé® 3x8 is the default phone system for Sprint® Digital Voice DVP - 203. Protegé CTX is the default phone system for Sprint Digital Voice DVP - 403

To change this setup, log onto the system administrator’s mailbox. At default that is either 10 or 201, depending on the Protegé system and Sprint Digital Voice. Once logged on follow the prompts to change the default phone system to the correct Protegé system.

Note:

Note: This step must be performed before the Protegé phone system

Note:Note:

Change the default phone system to the one installed in Step 3:

1. Log onto the System Administrator Mailbox, which before

2. If you hear the Main Greeting, dial #.

3. If requested, dial mailbox number 10 or 201. Before initialization

4. At the Main Menu, press DM (36)

5. Press SI (74)

6. Press 3

On the list below, find the code corresponding to the Protegé 1 - Protegé 3x8

2 - Protegé CTX, MTX or LTX 3 - Protegé XTX

Note: If using a phone system other than Protégé, refer to the Release

7. Enter the code and #. Follow the voice prompts.

is programmed for voice mail.

initialization is extension 10 or 201 depending on Sprint Digital Voice unit installed, as follows: Dial into the Automated Attendant using the outside number

oror

Dial the extension number

Otherwise, go to step 3.

of the new system, Sprint Digital Voice’s system administrator mailboxes are programmed for the lowest mailbox number.

Menu.

SI (74) for System Initialization.

SI (74)SI (74)

3 to initialize Sprint Digital Voice database for a specific

3 3

phone system.

system you installed:

Notes for Software Versions and the Integration Guide for further options.

DM (36) for the Database Management

DM (36)DM (36)

12 –

– ◆◆◆◆ –

– Getting the Voice Mail System Up and Running

1212

Getting the Voice Mail System Up and Running Issue 1.6

––

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

Issue 1.6

Issue 1.6Issue 1.6

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

STEP 7

STEP 7STEP 7

Program the

Program the Program the

Protegé

ProtegéProtegé

System for Voice

System for Voice System for Voice

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

®®®®

Mail

MaMa

Phone

Phone Phone

ilil

Certain functions in the phone system require specific programming entries when integrated with Sprint Digital Voice.

Note: If using a phone system other than Protégé, refer to the Release Notes for Software Versions and the Integration Guide for further options.

Protegé® 3x8

When installing Sprint Digital Voice on a Protegé 3x8 system, the following settings must be changed on the phone system through the System Administrator’s mailbox using a display keyset.

Extension

Extension –––– Ring Assignment

Extension Extension

for all voice mail ports to NO. At default on the 3x8 system all extensions are assigned to ring for all lines in Day Mode operation. If the voice mail ports’ ring assignments are YES, then all voice mail ports will answer incoming calls simultaneously.

Trunkline

Trunkline –––– Voice Mail Group Answer

Trunkline Trunkline

Answer to allow ring in to the Automated Attendant based on the time of day when the Auto Attendant should answer. If no Automated Attendant is used, the field should be set to NEVER. The other valid entries are ALWAYS, DAY or NIGHT.

Call Handling

Call Handling –––– Voice Mail Dialing Ratio

Call Handling Call Handling

Int_Dgt Time to 90.

Control

Control –––– Voice Mail

Control Control

VM Group Member – enter all the voice mail extensions that are used. Prefix Codes – ICM/VM: 12

Suffix Code – NULL Disconnect Digits - 999999

Ring Assignment: Under Extension change Ring Assignment

Ring Assignment Ring Assignment

Voice Mail Group Answer: Program Voice Mail Group

Voice Mail Group Answer Voice Mail Group Answer

Voice Mail Dialing Ratio: Set both the Tone Time and

Voice Mail Dialing Ratio Voice Mail Dialing Ratio

Voice Mail: Program all of the fields in this category as follows:

Voice Mail Voice Mail

Transfer: 11 Busy FWD: 11 No Ans: 11 Direct FWD: 11

Protegé CTX/MTX/LTX

When installing Sprint Digital Voice on a Protegé CTX, MTX or LTX system, the following settings must be changed through Remote Maintenance Programming. Once the changes are complete, connect a laptop to the Protegé system and send the updated information.

RMP

RMP----Programming

Programming----Extension

RMPRMP

ProgrammingProgramming

connected to Sprint Digital Voice as V.M. The last column on the right specifies the port type. To change a type, press e until V.M. is displayed in the field. Exit the screen and Save.

RMP-Programming- Ca ll Handling-Voice Mail Function: Using the Down Arrow, highlight the Disconnect Codes field and enter six of the number nine ( 9). Exit the screen and Save.

RMP

RMP----Programming

Programming----Extension Application

RMPRMP

ProgrammingProgramming

UCD Settings

UCD Settings: Enter the number of the UCD hunt group that will be used

UCD SettingsUCD Settings

as the voice mail hunt

Extension----Category 3

ExtensionExtension

Extension Application---- Uniform Call Distribution

Extension ApplicationExtension Application

Category 3: Mark all ports that are

Category 3Category 3

roup and press e. From the Parameter

Uniform Call Distribution----

Uniform Call Distribution Uniform Call Distribution

Issue 1.6

Issue 1.6 Getting the Voice Mail System Up and Running

Issue 1.6Issue 1.6

Getting the Voice Mail System Up and Running –

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

– ◆◆◆◆ –

––

–––

1313

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

Programming screen, use the Down Arrow to highlight the “Members” field and press the e key to proceed to the Hunt Group Member screen. Enter each extension’s directory number that will be a member of the Hunt Group. Exit the screen and Save.

Protegé® XTX

This is for future development.

IMPORTANT

STEP 8

STEP 8STEP 8

Select the

Select the Select the

numbering for

numbering for numbering for

your Subscriber

your Subscriber your Subscriber

Mailboxes

MailboxesMailboxes

If the default mailbox numbering does not match the extension

If the default mailbox numbering does not match the extension If the default mailbox numbering does not match the extension

numbering plan of your phone sys

numbering plan of your phone system, you will need to set up all your

numbering plan of your phone sysnumbering plan of your phone sys

mailbox numbering

mailbox numbering before

mailbox numbering mailbox numbering

programming

programming. If you add or change the mailbox numbering at a later

programmingprogramming

date, you will have to re

date, you will have to re----initialize Sprint

date, you will have to redate, you will have to re

re----initializat

initialization, you must re

rere

initializatinitializat

record their personal Mailbox Greetings, all messages and greetings will

record their personal Mailbox Greetings, all messages and greetings will record their personal Mailbox Greetings, all messages and greetings will

be erased.

be erased.be erased.

When you select a phone system for integration (see STEP 6), Sprint Digital Voice automatically assigns numbers to the Subscriber Mailboxes. Generally, these numbers start at the lowest numbered extension and continue in sequence until the total number of mailboxes reaches 50.

However, Protegé 3x8 has fewer than 50 extensions. For these systems, Sprint Digital Voice provides Subscriber Mailbox numbers that correspond to the current phone system numbering plan. With the current 3x8 system, there will be 34 unused mailboxes. These unused mailboxes typically are numbered in sequence starting with mailbox 810.

For example, the default numbering for Subscriber Mailboxes in the Protegé 3x8 is 10 to 25 and 810 to 843.

To create these mailbox ranges, you use the laptop computer that you connected to Sprint Digital Voice and access a program in Sprint Digital Voice called the System Configuration Management Program. You can change a Protegé system’s numbering plan and create different ranges of mailbox numbers. Such as ranges 10 to 15 and 22 to 25 for the 3x8. For more information on this feature refer to the document Using a Laptop

with Sprint Digital Voice

with Sprint Digital Voice.

with Sprint Digital Voicewith Sprint Digital Voice

When you create mailbox ranges, you need to account for any additional Mailboxes that you may need to use later on. After you create the desired mailbox ranges, you must re-initialize Sprint Digital Voice. The re-initialization returns the entire database to default values and erases any recordings (such as the Main Greeting, personal Mailbox Greetings and messages).

To determine if you want the default Mailbox numbering:

1. From the table below, locate the system you selected in STEP 7.

2. Review the default Mailbox numbering. Note, Trunk Mailbox

numbering is not used with this version

ion, you must re----program the entire system, users must re

ion, you must reion, you must re

before

beforebefore

If you add or change the mailbox numbering at a later

If you add or change the mailbox numbering at a later If you add or change the mailbox numbering at a later

IMPORTANTIMPORTANT

tem, you will need to set up all your

you perform any other voice mail

you perform any other voice mail you perform any other voice mail

initialize Sprint® Digital Voice. As a result of the

initialize Sprintinitialize Sprint

tem, you will need to set up all your tem, you will need to set up all your

program the entire system, users must re----

program the entire system, users must reprogram the entire system, users must re

Digital Voice. As a result of the

Digital Voice. As a result of the Digital Voice. As a result of the

Using a Laptop

Using a Laptop Using a Laptop

14 –

– ◆◆◆◆ –

– Getting the Voice Mail System Up and Running

1414

Getting the Voice Mail System Up and Running Issue 1.6

––

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

Issue 1.6

Issue 1.6Issue 1.6

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

STEP 9

STEP 9STEP 9

Set Sprint

Set Sprint® Digital

Set SprintSet Sprint

Voice Time and

Voice Time and Voice Time and

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

3. If you want to use the default numbering, proceed to STEP 9.

4. If you want to create ranges of Subscriber Mailbox numbers, see the

Date

DateDate

Digital

Digital Digital

document, Using a Laptop with Sprint Digital Voice finished changing ranges of mailbox numbers, go to STEP 9 below.

Phone System

Phone SystemPhone System Protegé® 3x8 10-25, 810-843 Not used Protegé C/M/LTX 201-250 700 Protegé XTX 2201-2250 7701

To set Sprint® Digital Voice time and date from the System Administrator Mailbox (the lowest numbered extension):

1. Log onto the System Administrator Mailbox (see STEP 6).

2. Dial SA (72)

3. Dial TI (84)

finished setting the time, go step 4.

4. Press DT (38)

finished, follow the voice prompts for exiting.

Using a Laptop with Sprint Digital Voice. When you are

Using a Laptop with Sprint Digital VoiceUsing a Laptop with Sprint Digital Voice

SA (72) for System Administrator Menu.

SA (72)SA (72) TI (84) for System Time. Follow the voice prompts. When

TI (84)TI (84)

DT (38) for System Date. Follow the voice prompts. When

DT (38)DT (38)

Default

Default Default

Subscriber Mailbox

Subscriber Mailbox Subscriber Mailbox

Numbering

NumberingNumbering

The basic setup is complete. The default Sprint Digital Voice

STEP 10

STEP 10STEP 10

Call (Log Onto) a

Call (Log Onto) a Call (Log Onto) a

Subscriber

Subscriber Subscriber

Mailbox

MailboxMailbox

is up and running.

• By default, there are 50 Subscriber Mailboxes.

• The Automated Attendant will answer incoming calls. When the Automated

Attendant answers, callers can dial a desired extension number to which to transfer their call.

STEP 10 and STEP 11 show you how to verify the Subscriber Mailboxes and the Automated Attendant operation.

To call a Subscriber Mailbox from its own (corresponding) extension:

1. From any extension: Get intercom dial tone. Access Voice Mail by

pressing the voice mail feature key on the telephone, or by dialing the voice mail group extension number.

2. If you hear the Main Greeting, dial # and your mailbox number.

3. Wait for the voice prompt, You have no messages. To record and

send a Message, press RS (77)

send a Message, press RS (77). For a help message, press zero (0).

send a Message, press RS (77)send a Message, press RS (77) Ready.

Ready.

Ready.Ready.

4. Listen for the above voice prompt. If you do not hear it, return to

STEP 3 (Install Your Phone System).

You have no messages. To record and

You have no messages. To record and You have no messages. To record and

For a help message, press zero (0).

For a help message, press zero (0). For a help message, press zero (0).

Default

Default Default

First Trunk

First Trunk First Trunk

Mailbox Number

Mailbox NumberMailbox Number

Issue 1.6

Issue 1.6 Getting the Voice Mail System Up and Running

Issue 1.6Issue 1.6

Getting the Voice Mail System Up and Running –

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

– ◆◆◆◆ –

––

–––

1515

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

STEP 11

STEP 11STEP 11

Test the

Test the Test the

Automated

Automated Automated

Attendant

AttendantAttendant

STEP 12

STEP 12STEP 12

Re----record the

ReRe Main Greeting

Main Greeting

Main Greeting Main Greeting

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

record the

record the record the

Call in on one of your outside lines, and wait for the Automated Attendant to answer.

The Automated Attendant will say the following main greeting, which is called an Instruction Menu: Thank you

from a touchtone phone please dial the extension number you wish to

from a touchtone phone please dial the extension number you wish to from a touchtone phone please dial the extension number you wish to

reach or dial 0 (zero) for assistance. If you are calling from a Rotary

reach or dial 0 (zero) for assistance. If you are calling from a Rotary reach or dial 0 (zero) for assistance. If you are calling from a Rotary

Dial phone, please stay on the line for assistance.

Dial phone, please stay on the line for assistance.Dial phone, please stay on the line for assistance.

The Automated Attendant allows callers to select options from a dialing menu. To change the dialing menu, see the System Administrator’s

Guide

Guide. For now, leave the dialing menu alone and go on to STEP 12.

GuideGuide

You may want to change the Main Greeting before doing any other Auto Attendant programming.

By default, you can have two main greetings (Instruction Menus) — one for each of the time periods listed below:

• Monday to Friday, starting at 9:00 a.m. This is for typical workweek

days.

• Monday to Friday, starting at 5:00 p.m. This is for typical business

off-hours, including weekends.

Suggestions for the Main Greeting:

• If Sprint

say Thank you for calling XYZ Company. Please dial

• When it comes to recording the dialing options, use the default

menu (explained in the beginning of this guide) as an example. You may want to add the instructions for leaving a Quick Message (press the * key and dial the extension number).

Digital Voice is located in your business, it is common to

Thank you for calling XYZ Company. Please dial . . .

Thank you for calling XYZ Company. Please dial Thank you for calling XYZ Company. Please dial

Thank you for calling. If you are calling

Thank you Thank you

To change the Main Greeting from the System Administrator Mailbox (the lowest numbered extension):

1. Log onto a System Administrator Mailbox (see STEP 6). Wait for the

voice prompt, You have no messages. To record and send a message,

press RS (77)

press RS (77). For a help message, press

press RS (77)press RS (77)

2. Dial SA (72)

3. Dial I (4)

4. When done, follow the voice prompts for exiting the System

To set up different time periods (schedules) for the main greetings, see the Programming section in the Installation and Maintenance Menu.

SA (72) for System Administrator Menu.

SA (72)SA (72) I (4) for Instruction Menu. Follow the voice prompts. When Sprint

I (4)I (4) Digital Voice asks you to enter the mailbox number for the Main Greeting, do the following:

- To change the workday Main Greeting, enter 802 (8002 in Protegé

- To change the off-hours Main Greeting, enter 803 (8003 in Protegé XTX).

Administrator Menu.

You have no messages. To record and send a message,

You have no messages. To record and send a message, You have no messages. To record and send a message,

For a help message, press zero (0). Ready.

For a help message, pressFor a help message, press

XTX).

for calling. If you are calling

for calling. If you are calling for calling. If you are calling

System Administrator’s

System Administrator’s System Administrator’s

zero (0). Ready.

zero (0). Ready. zero (0). Ready.

16 –

– ◆◆◆◆ –

– Getting the Voice Mail System Up and Running

1616

Getting the Voice Mail System Up and Running Issue 1.6

––

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

Issue 1.6

Issue 1.6Issue 1.6

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

STEP 13

STEP 13STEP 13

Set Up System

Set Up System Set Up System

Administrator’s

Administrator’s Administrator’s

Mailbox

Mailbox Mailbox

STEP 14

STEP 14STEP 14

Customize Three

Customize Three Customize Three

Basic Subscriber

Basic Subscriber Basic Subscriber Mailbox Features

Mailbox Features

Mailbox FeaturesMailbox Features

Step 15

Step 15Step 15

Installation

Installation Installation

Checklist

ChecklistChecklist

You may want to set up a system administrator’s mailbox for technicians. This allows remote access to the system.

By default, the lowest numbered mailbox on the system is the System Administrator’s mailbox. This is traditionally used by an on-site administrator who is allowed to set up and delete mailboxes, reset passwords, customize attendant features and perform administrative and maintenance tasks on the voice mail system.

To ensure access to the system at all times, multiple system administrator mailboxes can be assigned. This will allow access to a secondary administrator when the primary administrator is unavailable.

There will be times when no administrators are available and a technician will be called to perform some task. With a system administrator mailbox set up on Sprint dial into the system and make any changes that are requested.

If available use mailbox number 25 on the Protegé number 250 on the CTX/MTX/LTX. Follow the instructions in Chapter 4

“Customizing Subscriber Mailbox Features” in the System Administrator’s

Guide

Guide to set up a System Administrator’s mailbox.

GuideGuide

The basic features are: Mailbox Greeting, Mailbox Security Code, and Mailbox Name. Subscribers do this from their own mailbox.

• The typical recorded Mailbox Greeting is Hello. This is Joh

answer the phone right now . . .

answer the phone right now . . . Note that at default, Automated

answer the phone right now . . .answer the phone right now . . .

Attendant callers can dial zero (0) during or after the greeting to transfer the call to the lowest numbered extension as well as enter an extension number. Subscribers can include this information in their greetings.

• A Mailbox Security Code can be assigned to prevent unauthorized

access to a Subscriber Mailbox. The code can be up to 6 digits long. No one can log onto the mailbox without entering the code. Note that there are no security codes assigned at default.

• A recorded Mailbox Name will play a personalized voice prompt

instead of the corresponding extension or mailbox number. In other words, Sprint Digital Voice will say John does not answer

Extension XX(X) does not

Extension XX(X) does not answer

Extension XX(X) does not Extension XX(X) does not

See the User’s Guide for instructions.

answer.

answeranswer

Review this 10 important steps to insure that Sprint Digital Voice is ready for use:

• From Sprint Digital Voice’s system administrator’s mailbox (the

lowest extension number, which defaults to extension 10 or 201 at installation, depending on the phone system and Sprint Digital Voice installed), select correct phone system. If mailbox range is incorrect, change it before proceeding with any other steps.

Digital Voice, a technician can

3x8 or mailbox

System Administrator’s

System Administrator’s System Administrator’s

Hello. This is John. I can’t

Hello. This is JohHello. This is Joh

John does not answer instead of

John does not answerJohn does not answer

n. I can’t

n. I can’t n. I can’t

Issue 1.6

Issue 1.6 Getting the Voice Mail System Up and Running

Issue 1.6Issue 1.6

Getting the Voice Mail System Up and Running –

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

– ◆◆◆◆ –

––

–––

1717

Chapter 3:

Chapter 3: Getting the Voice Mail System Up and Running

Chapter 3:Chapter 3:

Getting the Voice Mail System Up and Running

Getting the Voice Mail System Up and RunningGetting the Voice Mail System Up and Running

• Set date and time.

• Set answer schedule table with holiday schedule.

• Set each dial action table that is used.

• Record main greetings

• Disable mailboxes that are not in use. Be sure to set each unused

mailbox’s Message Limit to zero (0).

• If message wait indication is desired, make sure that port 2 on

• Assign mailbox names for dial by name directory.

• Record mailbox names for use until subscribers can enter their

• Assign system administrator’s mailbox for vendors.

®®®®

Sprint – 403, but initially are using only ports 1 and 2, disable message notification on ports 3 and 4. This will allow the voice mail system to operate properly.

mailboxes and record their names.

Digital Voice unit is connected. If you have installed a DVP

18 –

– ◆◆◆◆ –

– Getting the Voice Mail System Up and Running

1818

Getting the Voice Mail System Up and Running Issue 1.6

––

Getting the Voice Mail System Up and Running Getting the Voice Mail System Up and Running

Issue 1.6

Issue 1.6Issue 1.6

Sprint Nextel DVP 403, DVP 203 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual