Sprint Nextel ACE User Manual

Worldwide Traveling Tips

Samsung® ACE

TM

Before You Travel

Activate your Samsung ACE with voice and/or data service:

Voice and/or data service must be enabled prior to travel. Before
traveling be sure that you have placed and received a call and
accessed data services, if needed while traveling. Service must first
work on the Nationwide Sprint Network before it will work while
roaming.

Enable international wireless voice and/or data capability:

1. Chat with an international support rep from sprint.com/

international (click Chat with us) or place a call to
1-888-226-7212, option 2

2. Request international wireless service be enabled

3. Specify that International Voice and/or International

Data be enabled

Check coverage, rates and features available for the location(s)
you will visit:

1. Visit sprint.com/sww

2. Select a country and click Search

3. View features available in city list, scroll through or select first letter

of city name

4. The Samsung ACE will operate where “Worldmode” displays

Identify international calling codes for location(s) you will visit
and location(s) you plan to call:

To make an international call while traveling internationally you
will need:

> The international access code for the country you are traveling in

> The country code for the country you are calling to
> The phone number you are calling

International access codes and country codes are available on
sprint.com/sww or access travel guide for the country you will
be visiting:

1. From sprint.com/support, select Samsung ACE from device list

2. Select Travel Tips link

3. Select country you will be visiting for specific dialing and service

details

Set voicemail passcode:

You must know your voicemail passcode to access voicemail
outside of the U.S. If you do not know your passcode, you may reset
it at sprint.com:

1. Log in to My Sprint

2. Select Settings & Passwords at the bottom right-hand side of

the page

3. Click Voicemail Passcode

4. Enter new passcode, re-enter and click Submit

Texting:

Your device will automatically be able to receive texts when traveling
internationally. All texts received while traveling internationally are billed
the same rate for the country you are traveling in, regardless of where
the text is sent from. Check sprint.com/sww for texting rates or check
sprint.com/support (select your device) to prevent your device from
receiving texts. You will need to enable your device to send texts while
roaming on GSM networks. Once the steps below are completed
you will be able to send texts on any available network while traveling
internationally; this process only needs to be completed once.

To enable device for sending texts on GSM networks:

1. Press Start > More (left softkey) > More (left softkey) >

Service Mode

2. The following options appear in the selection window:

> Sprint CDMA
> Int’l GSM

3. Use navigation key to select the Int’l GSM

4. Press Apply (right softkey)

5. A “Confirm Reset” dialog box appears in the display asking if you

wish to change phone modes

6. Type ‘yes’ in the box and press Apply (right softkey)

7. Press OK (left softkey). The device will power off and restart in the

selected mode

8. Go to Start > Settings > Phone

9. Select Call Options

10. Type [phone] into Text Messages Service Center

11. Hit Done to finish

Sending a text while traveling is identical to sending a text
from home.

1. When sending a text to a U.S.-based number or to any number
within the North American Numbering Plan* simply enter the
10-digit number

2. When sending a text to a non-U.S.-based number, enter 011 then

the country code and number

*North American Numbering Plan Countries: Anguilla, Antigua, Bahamas, Barbados,
Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic,
Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines,
Trinidad and Tobago, Turks and Caicos Islands, and U.S. Territories (Puerto Rico, U.S. Virgin
Islands and Guam).

Sprint Worldwide Traveling Tips > Samsung ACE

095828 Revised 4/10

While Traveling Abroad

Selecting Service Mode:

Upon arriving in a country with CDMA voice and GSM
voice and data coverage, change the settings to
Int’l GSM. Note that while in the United States, your
device will operate only in CDMA mode; domestic GSM
networks will not be accessible via this device.

1. Press Start > More (left softkey) > More (left softkey)

> Service Mode

2. The following options appear in the selection window:

• Sprint CDMA

• Int’l GSM

3. Use the navigation key to select the Int’l GSM service
mode and then press Apply (right softkey). A “Confirm
Reset” dialog box appears in the display asking if you
wish to change phone modes

4. Type “yes” in the box and press Apply (right softkey)

5. Press OK (left softkey). The device will power off and

then restart in the selected mode

Manually Selecting a Network:

When using the device in GSM mode it will automatically
search for service; however, it may be necessary to
manually select a different carrier to access data.

1. Tap Start (left softkey) > Settings > Menu > Phone >
More... > Networks

2. From the Network selection field, select Manual

3. Press Menu (right softkey)

4. Choose Select a Network (option 2). A list of

available networks in the area will appear

5. Scroll to select a Network and select

6. Press Done (left softkey)

Making and Receiving Calls:

Local calls: Local calling procedures vary by country.
Please use the same procedures to dial locally from your
Samsung ACE as you would from a wireline phone in
that country.
International calls: International access code, country
code, area code, phone number. International dialing
is simplified with plus code dialing when on GSM
networks.

Example: Calling Manhattan, N.Y. from London: + 1

212 555 2121

When in CDMA Mode - Dial international access code
for the country you are in then the country code you are
calling and the phone number.

Example: Calling Manhattan, N.Y. from Mexico:

00 1 212 555 2121

Receiving Calls: Simply turn on your phone. Your callers
do not need to dial anything different, and they will not
pay extra to reach you. Roaming rates apply to you only.

Accessing Voicemail:

1. Dial the international access code (or if in GSM mode,

press and hold the 0 [zero] key until a + appears on
your phone display)

2. Enter 1, then your Sprint number

3. When voicemail answers, press * (star) and enter the

voicemail passcode followed by # (pound)

Sprint Worldwide Customer
Support

Access a dedicated team of Sprint specialists via chat
or email by visiting sprint.com/international and clicking
Chat with us or Email us or place a call to one of the
following numbers:

> From your Sprint phone (this call will be free):

Dial international access code, then 1, then
817-698-4199, option 3

> From a wireline phone: Call 1-817-698-4199, option 3

(access and connection fees may apply in addition to
long-distance costs)

> Toll-free numbers are also available from several

countries. The toll-free* numbers below can be used
to contact Sprint in the following countries:

• Most Caribbean Islands . . .1-888-226-7212

• France . . . 0800-903200

• Germany . . . 0800-180-0951

• Italy . . . 800-787-986

• Mexico . . . 001-877-294-9003

• United Kingdom . . . 0808-234-6616

* This toll-free service is available at ordinary wireline and
some public pay phones. This service does not cover any hotel
access charges.

Travel Checklist

General – Before Traveling

1. Call, chat with or email a Sprint Worldwide Customer Care

rep to enable phone and SIM card for international wireless
services. If your phone number, device or SIM card changes,
call Customer Care to enable your new number, device or SIM

2. Get list of country dialing codes

3. Set voicemail passcode

When Traveling to Another Country

1. Power phone on

2. To access data services, ensure you are on the carrier network

that supports data. You may need to manually switch from
1x to Int’l GSM mode to access data. Follow directions for
“Selecting Service Mode” to the left

3. While in Int’l GSM mode, your device will automatically

search for data carriers first. However, if data is not available
on that carrier, it may be necessary to manually select a
different carrier. Follow directions for “Manually Selecting a
Network” to the left

To view a list of data networks, go to sprint.com/international,
click Traveling Internationally with a Sprint Phone and then
click GSM Roaming Partners on the right.

Inserting/Swapping SIM Cards

Your Sprint SIM card should be preinstalled. If you get a “No SIM
card found” error message or if you need to reinstall or swap your
SIM card, please follow the instructions below to place the SIM
card properly in your phone.

1. Slide off the battery cover and remove the battery

2. Hold the SIM card so that the metal contacts on the SIM card

face down with the cutoff corner in the lower-right corner

3. Slide the SIM card into the SIM card slot until it stops

Sprint Worldwide Traveling Tips > Samsung ACE

International Roaming: International coverage avail. in countries with GSM (voice)/GPRS (data) networks only. May vary by carrier. GPS Navigation: Requires GPS capable device. Environment may limit GPS location info. Other Terms: Coverage not available everywhere. Nationwide Sprint
Network reaches over 276 million people. The 3G Sprint Mobile Broadband Network (including roaming) reaches over 273 million people. ©2010 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. .

095828 Revised 4/10