Sprint Nextel 699342 User Manual
Sprint® Digital Voice
Item Number 699342
User Guide
Sprint and the diamond logo are registered trademarks of Sprint
Communications Company L.P., used under license.
Copyright © 2000, CTL, Inc. Used with permission. All rights reserved.
Sprint Products Group has made every effort to ensure the technical accuracy of
this guide. Features and technical data are subject to change without notice.
Version 1.5
2000
Table of Contents
Table of Contents
Introducing Sprint ® Digital Voice ......................................1
About Your Voice Mail System ...............................................................................................1
Using the Automated Attendant .............................................................................................1
About Voice Messaging............................................................................................................2
About the Voice Prompts.........................................................................................................2
Numbers to Remember ............................................................................................................2
About the System Administrator.............................................................................................2
Getting Into and Out of Your Mailbox ..............................3
Logging Onto Your Mailbox ...................................................................................................3
Listening to the Main Menu of Features................................................................................3
Exiting Your Mailbox................................................................................................................3
Getting Recorded Help.............................................................................................................4
Getting the Current Time and Date.......................................................................................4
Personalizing Your Mailbox ...............................................5
Setting a Mailbox Security Code..............................................................................................5
Recording a Mailbox Greeting.................................................................................................5
Recording a Mailbox Name......................................................................................................5
Using Message Notification......................................................................................................6
Playing Your Messages .......................................................7
How You Know You Have Messages....................................................................................7
Listening to Your Messages .....................................................................................................7
Using the Listening Options....................................................................................................7
Record a Reply.............................................................................................................7
Have Message Forwarded..........................................................................................7
Hear Message Time and Date...................................................................................8
Save the Message.........................................................................................................8
Erase the Message .......................................................................................................8
Reverse Listening Order.............................................................................................8
Listen to Next Message..............................................................................................8
Backup 5 Seconds ........................................................................................................8
Backup to the Beginning............................................................................................8
Go Ahead 5 Seconds...................................................................................................9
Pause/Resume Listening ............................................................................................9
Volume Controls .........................................................................................................9
Exiting Listen Mode....................................................................................................9
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Table of Contents
Recording a Message ........................................................11
Recording and Sending a Regular Message .........................................................................11
Recording and Sending a Future Delivery Message...........................................................11
Using the Recording Options................................................................................................12
Erase Recording .........................................................................................................12
End Recording...........................................................................................................12
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Introducing Sprint Digital Voice
Introducing Sprint ® Digital Voice
About Your Voice Mail System
Sprint Digital Voice connects to your phone system and provides you with an
Automated Attendant plus Voice Messaging.
Using the Automated Attendant
The Automated Attendant answers your company’s incoming calls, then plays
a recorded main greeting.
The main greeting typically welcomes the caller, then provides a menu of
dialing options. A typical main greeting is:
Thank you for calling XYZ company. If you know the extension number you
wish to reach, please enter it now. For Sales, press 1. For John, press 2. For
Customer Service, press 3. To reach a person by entering their name, press 4.
If you are calling from a rotary dial phone, please wait on the line for
assistance.
Callers then enter digits on their touch tone phone to direct their own call to
the desired destination. If the caller is using a rotary dial phone, the voice mail
will automatically transfer the caller to a pre-programmed extension. (Default
is lowest extension number in your phone system.)
Note: The main greeting is recorded during system installation. It can be rerecorded by your System Administrator.
To call the Automated Attendant from outside the company:
Call the main telephone number.
Wait for the recorded main greeting.
Follow the dialing instructions.
To return to the Automated Attendant after transferring from the
Automated Attendant to an extension that is either busy or does not
answer:
If you hear: “To leave a message, press 1. For other options, press 2.” do the
following:
Press 2 to return to the Automated Attendant’s main greeting immediately.
OR
Press 1, leave a message, then press # to return to the Automated Attendant’s
main greeting.
Issue 1.5 Introducing Sprint Digital Voice – uu – 1
If you hear the extension user’s personal greeting, or the voice prompt “Start
recording at the tone. When you are done, press the pound key or hang
up” followed by a beep, or the voice prompt “At the tone, you can leave a
message” followed by a beep:
Press # to return to the Automated Attendant’s main greeting immediately.
Leave a message after the tone, then press # to return to the Automated
Attendant’s main greeting.
To exit the Automated Attendant:
Hang up.
Introducing Sprint Digital Voice
OR
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Introducing Sprint Digital Voice
About Voice Messaging
Sprint® Digital Voice lets Automated Attendant callers leave recorded
messages for you when they can’t get through to your extension. This is very
handy when you are out of the office. Plus it lets you access the voice mail to
leave messages for co-workers. Sprint Digital Voice stores the messages in
individual subscriber mailboxes. To listen to your messages or use other voice
mail features, you log onto your mailbox (see page 4).
About the Voice Prompts
The voice prompts are step-by-step recorded instructions that tell you what
codes to press on a touchtone phone to access the voice mail features. In this
guide, voice prompts will look like this: “To listen to your messages, press L.
To record and send a message, press R S.” You’ll notice that the codes are
easy to remember because they match some letter (s) in the feature name. You
do not have to listen to the entire voice prompt before dialing a code.
If you forget what to press or you press a code and hear, “That is an invalid
entry,” you should wait a few seconds before proceeding. Sprint Digital Voice
will repeat your choices or play the voice prompt: “For a help message, press
zero.” By pressing zero a recorded help message plays.
Numbers to Remember
Your System Administrator can give you these numbers.
Sprint Digital Voice’s outside telephone number
Sprint Digital Voice’s extension number_____
Your mailbox number and security code
About the System Administrator
The System Administrator is the person in your company that has been
designated as the person to maintain the system and perform any needed
changes in Sprint Digital Voice programming. This User’s Guide refers to the
System Administrator when appropriate. The System Administrator uses
Sprint Digital Voice Programming Guide to program the voice mail Features.
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