Sprint Nextel 699031 User Manual

PROTEGÉ

Digital Hybrid Key System

User Guide—Single Line Telephone

Item Number 699031

PRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL

ACCURACY OF THIS GUIDE

. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE

WITHOUT NOTICE.

Contents

chapter

Introduction

Answering Calls

Making Calls

Call Handling

1.How To Use This Guide . . . . . . . .1

2.Your Phone’s Parts . . . . . . . . . . . .2

3.Understanding the Tones . . . . . . .3

4.Care Of Your Keyset . . . . . . . . . . .3

5.Your Protegé Phone System . . . . .4

1.Call Pickup . . . . . . . . . . . . . . . . . .5

2.Call Forward . . . . . . . . . . . . . . . . .6

3.Avoiding Calls . . . . . . . . . . . . . . .11

1.Placing Intercom Calls . . . . . . . .13

2.Off-Hook Voice Announce . . . . . .15

3.Placing Outside Calls . . . . . . . . .16

4.Special Dialing . . . . . . . . . . . . . .18

5.Callback . . . . . . . . . . . . . . . . . . .19

6.Camp On . . . . . . . . . . . . . . . . . .21

7.Authority Code . . . . . . . . . . . . . .22

1.Hold . . . . . . . . . . . . . . . . . . . . . .23

2.Transferring Calls . . . . . . . . . . . .24

3.Conference . . . . . . . . . . . . . . . . .25

4.Call Brokering . . . . . . . . . . . . . . .27

chapter

Protegé®User Guide - single line telephone

Paging And

Messaging

1.Paging . . . . . . . . . . . . . . . . . . . .29

2.Messaging . . . . . . . . . . . . . . . . .30

Contents

chapter

Convenience Features

Voice Mail Features

1.Reminder Service . . . . . . . . . . . .33

2.Speed Dial Numbers . . . . . . . . . .34

3.Hotline . . . . . . . . . . . . . . . . . . . . .36

4.Security . . . . . . . . . . . . . . . . . . . .37

5.Cancel Operations . . . . . . . . . . . .39

1.Voice Mail Features . . . . . . . . . . .41

Glossary . . . . . . . . . . . . . . . . . . . . .43

Index . . . . . . . . . . . . . . . . . . . . . . . .45

Protegé®User Guide - single line telephone

chapter

one

Introduction

1. How to Use this Guide

The Protegé phone system is perfect for today’s workplace. This guide shows you how to use its many advanced and labor-saving features using a single line telephone. Some features are only available with specific software versions. If you are not sure whether a feature is available to you, please see your system administrator.

Getting Started

Read this chapter carefully; it contains some important safety instructions. Then, flip through the rest of the guide to become familiar with how information is organized. Study the features you will use on a daily basis. Keep this guide handy so you can quickly refer to it as you need.

How to Locate Information

If You Want Then Refer To

General information on using your phone Chapter 1, Introduction To use a specific feature Index to point you to the page A definition of telecommunications term Glossary Information on taking and avoiding calls Chapter 2, Answering Calls Information on placing internal and Chapter 3, Making Calls

outside calls Information on holding and transferring Chapter 4, Call Handling

calls, and on making conferences Information on paging and messaging Chapter 5, Paging and Messaging Information on labor-saving features Chapter 6, Convenience Features

such as programming speed dial numbers Information on using voice mail features Chapter 7, Voice Mail Features

Protegé®User Guide - single line telephone

1 / Introduction

2. Your Phone’s Parts

Hookswitch

Handset

Dial Pad

Message Waiting Lamp

(not all models)

Flash Key

(not all models)

Dial Pad

Use the dial pad to dial telephone numbers, and to enter feature codes.

Flash Key (not all models)

Press the flash key when setting features. If you do not have a flash key, press and release the hookswitch.

Message Waiting Lamp (not all models)

The Message Waiting Lamp lights when you have a voice mail message or a “call me” message from another extension.

Protegé®User Guide - single line telephone

1 / Introduction

3. Understanding the Tones

This table will help you distinguish between the different ring tones you hear on your telephone.

Signal Description

Single ring Confirmation tone - heard on the handset only Two short rings Error tone - heard on the handset only Continued single ring Incoming outside call

Hold reminder tone Trunk recall

Continued double ring Incoming intercom call

Callback

4. Care of Your Telephone

Care for your phone as you would a precision instrument. Keep it clean, and place it on a firm level surface, or affix it securely to a wall, to protect it from being dropped. Periodic cleaning with a soft cloth dampened with glass cleaner or mild solution of non-abrasive detergent will keep your telephone looking new for years. Do not spray aerosol cleaner or pour any liquid directly into the keyset. Doing so may cause severe damage to your telephone.

Warning

To prevent fire or shock hazard, do not expose this telephone to rain or any

type of excess moisture. If accidentally dropped in water, immediately unplug

this telephone from the wall outlet.

Protegé®User Guide - single line telephone

1 / Introduction

5. Your Protegé Phone System

Access To Features

You may not be able to operate all the features in this guide exactly as written. If your company’s telephone system uses an early version of software, some features may offer fewer or different options, others may not be available at all.

Also, a particular feature option may be included in your company’s system, but may not be programmed to operate at your extension.

If you attempt to use a feature that is not available to you, or make a mistake in using the feature, you will hear an error signal. See your telephone system administrator for further details regarding feature access.

Feature Interaction

When you are setting a feature, please read the introductory paragraphs carefully. They describe what the feature does, and, if applicable, how it interacts with other features.

Protegé Flexibility

The Protegé phone system is highly flexible and can be customized to fit many business needs. This guide has been written to accommodate the structure of most companies. Your system administrator can tell you the numbers assigned to resources such as hunt groups, and speed dial numbers. Write in this guide any additional information that is relevant to your working environment.

Following the Instructions

The instructions in this guide often ask you to “press” a key. Throughout these instructions, the word “press” means press and release, not press and hold. You may be instructed to “dial” which means to press the desired numbers on the dial pad. You may be required to dial [ (star) or # (pound) on the dial pad to access certain features.

You should hear a confirmation tone when you have successfully set most features. Consult with your telephone system administrator if you want this tone disabled or reinstated.

Protegé®User Guide - single line telephone

chapter

two

Answering Calls

1. Call Pickup

Call Pickup lets you answer calls that are ringing at another location. Simply dial the loud bell directory number to answer a call at a ringing loud bell.

Use Directed Call Pickup to pick up another ringing extension or a ringing virtual number. You specify (“direct”) the ringing location by dialing the directory number of the ringing extension or virtual number.

Use Group Call Pickup to pick up a ringing extension that is within your work group. You do not specify the location. Your system administrator can tell you if your extension is part of a work group, and what number to dial to pick up calls.

Loud Bell Call Pickup

1. Lift the handset.

8 1

# 5 3

x x x

2. Dial the ringing loud bell (810 or 811).

3. Call is connected.

Directed Call Pickup

1. Lift the handset.

2. Dial # 53.

3. Dial extension number ringing.

- or -

Dial virtual number ringing (830-859).

4. Call is connected.

Group Call Pickup

1. Lift the handset.

2. Dial your pickup group number.

3. Call is connected.

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2 / Answering Calls

2. Call Forward

Call Forward, also known as Diversion, is a powerful and flexible feature that allows you to direct some or all of your calls to one or several locations. You can set several different call forward instructions at your extension to handle different situations.

The three most commonly used options are Direct Call Forward, Busy Call Forward and No Answer Call Forward.

Direct Call Forward diverts all calls immediately. Busy Call Forward diverts calls immediately when your extension is busy or in Do Not Disturb mode. No Answer Call Forward diverts calls which are unanswered after a specified period of time.

You can forward calls to extensions or hunt groups. Specify whether to forward all calls, just intercom or just outside calls. Additionally with No Answer Call Forward, you may choose to forward the first call after a different length of time than the second and subsequent calls. Both No Answer timers are independent and programmable from six to thirty seconds in increments of two seconds.

For example, you might set Busy Call Forward to divert intercom calls to a colleague’s extension, and outside calls to a hunt group, and set No Answer Call Forward to divert all calls to your voice mail box.

Use Follow Me Call Forward if you are moving temporarily to another extension and would like to receive your calls at that location. The Preset option enables you to place your forwarding instructions before you leave your desk. The Remote option allows you to place your forwarding instructions from your new location. Remote requires you enter your user password; consult your system administrator if you are unsure what this is. You can cancel and reprogram Remote Follow Me Call Forward from any keyset on the system.

# 2 0

Cancel all Call Forwards

1. Lift the handset.

2. Dial # 20.

3. Receive confirmation tone.

Protegé®User Guide - single line telephone

# 2 2 x x x

1/2/3

[

# 2 1 x x x

1/2/3

[

2 2

2 1

2 / Answering Calls

Direct Call Forward

To activate

1. Lift the handset.

2. Dial # 22.

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

To cancel

1. Lift the handset.

2. Dial # [ 22.

3. Receive confirmation tone.

Busy Call Forward

To activate

1. Lift the handset.

2. Dial # 21.

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

To cancel

1. Lift the handset.

2. Dial # [ 21.

3. Receive confirmation tone.

Protegé®User Guide - single line telephone

2 / Answering Calls

# 2 4 x x x

1/2/3

x x

[

2 4

No Answer Call Forward

To activate

1. Lift the handset.

2. Dial # 24.

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Enter a time for the first No Answer Call Forward.For example, “08” is 8 seconds (two ring cycles).

6. Enter a time for the second No Answer Call Forward.For example, “08” is 8 seconds (two ring cycles).

7. Receive confirmation tone.

To cancel

1. Lift the handset.

2. Dial # [ 24.

3. Receive confirmation tone.

# 2 5 x x x

1/2/3

Follow Me Call Forward - Preset

To activate

1. Lift the handset.

2. Dial # 25.

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only.

- or -

Dial 2 to forward all calls.

- or -

Dial 3 to forward intercom calls only.

Protegé®User Guide - single line telephone

[

# 2 3 x x x

1/2/3

[

x x x

2 5

2 3

2 / Answering Calls

5. Receive confirmation tone.

To cancel

1. Lift the handset.

2. Dial # [ 25.

3. Receive confirmation tone.

Follow Me Call Forward - Remote

To activate

1. Lift the handset.

2. Dial # 23.

3. Enter your normal extension number.

4. Enter your user passwordto verify your identity.

5. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

6. Receive confirmation tone.

To cancel

1. Lift the handset.

2. Dial # [ 23.

3. Enter your normal extension number (the number from which calls were forwarded).

4. Enter your user password to verify your identity.

5. Receive confirmation tone.

Protegé®User Guide - single line telephone

2 / Answering Calls

# 2 6

Flash

# 2 6

Flash

[

2 6

External Call Forward (ECF)

To activate

1. Lift the handset.

2. Press the # key, and then dial 26.

3. Dial 1 followed by the outside telephone number to which you want to forward calls.

4. Depress the hook switch to save the entry.

5. Receive confirmation tone.

For systems requiring account codes

1. Lift the handset.

2. Press the # key, and then dial 26.

3. Dial 2 followed by the appropriate account code.

4. Depress the hook switch to save the entry.

5. Receive confirmation tone.

To cancel

1. Lift the handset.

2. Dial # [ 26.

3. Receive confirmation tone.

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2 / Answering Calls

3. Avoiding Calls

At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose the following two features to block some or all calls.

Do Not Disturb (DND) blocks all calls to your telephone, making it appear to be busy to outside callers, and internal callers without display keysets. Internal users with display keysets will see that you are in DND mode. Some users, such as the attendant, may have the authority to override DND and force calls through. Your system administrator can tell you if anyone has override authority. If you set both DND and Call Forward at your station, calls will forward as if your extension is busy.

If you are a member of a hunt group, you can use the Agent Log Off/Log On feature to temporarily remove your extension from the hunt group. While you are logged off, calls directed to the hunt group will not ring at your extension. However, outside and intercom calls directed specifically to your extension number will still ring through.

Do Not Disturb

To activate

1. Lift the handset.

2. Dial # 4.

# 4

3. Receive confirmation tone.

To cancel

1. Lift the handset.

2. Dial # 4.

3. Receive confirmation tone.

# 9 1

Protegé®User Guide - single line telephone

[

9 1

To log off

1. Lift the handset.

2. Dial # 91.

3. Receive confirmation tone.

To log on

1. Lift the handset.

2. Dial # [ 91.

3. Receive confirmation tone.

Agent Log Off/Log On

2 / Answering Calls

Protegé®User Guide - single line telephone

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