Sprint Nextel 699030 User Manual

PROTEGÉ

Digital Hybrid Key System

Keyset User Guide—without Display

Item Number 699030

PRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL

ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE WITHOUT NOTICE

Contents

chapter

Introduction

Answering Calls

Making Calls

1.How To Use This Guide . . . . . . . .1

2.Your Keyset’s Parts . . . . . . . . . . . .2

3.Understanding the Lights . . . . . . .6

4.Understanding the Tones . . . . . . .7

5.Care Of Your Keyset . . . . . . . . . . .7

6.Your Protegé Phone System . . . . .8

1.Answering Calls . . . . . . . . . . . . . .9

2.Call Pickup . . . . . . . . . . . . . . . . .10

3.Call Forward . . . . . . . . . . . . . . . .11

4.Avoiding Calls . . . . . . . . . . . . . . .16

1.Placing Intercom Calls . . . . . . . .19

2.Off-Hook Voice Announce . . . . . .21

3.Placing Outside Calls . . . . . . . . .22

4.Redialing . . . . . . . . . . . . . . . . . .23

5.Dialing Speed Dial Numbers . . . .25

6.Special Dialing . . . . . . . . . . . . . .26

7.Callback . . . . . . . . . . . . . . . . . . .27

8.Camp On . . . . . . . . . . . . . . . . . .29

9.Authority Code . . . . . . . . . . . . . .30

chapter

Call Handling

chapter

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Paging And

Messaging

1.Hold . . . . . . . . . . . . . . . . . . . . . .31

2.Transferring Calls . . . . . . . . . . . .33

3.Conference . . . . . . . . . . . . . . . . .36

1.Paging . . . . . . . . . . . . . . . . . . . .39

2.Messaging . . . . . . . . . . . . . . . . .41

Contents

chapter

Convenience Features

Customizing Your Keyset

Voice Mail Features

1.Mute . . . . . . . . . . . . . . . . . . . . . .43

2.Reminder Service . . . . . . . . . . . .44

3.Speed Dial Numbers . . . . . . . . . .45

4.Group Listen . . . . . . . . . . . . . . . .47

5.Hunt Group Features . . . . . . . . . .48

1.Three Features For Easier

Dialing . . . . . . . . . . . . . . . . . . . . .51

2.Three Features For Easier

Answering . . . . . . . . . . . . . . . . . .54

3.Security . . . . . . . . . . . . . . . . . . . .56

4.Cancel Operations . . . . . . . . . . . .58

5.Setting The Feature Keys . . . . . .59

6.Headset Operation . . . . . . . . . . .61

7.Background Music . . . . . . . . . . . .62

1.Voice Mail Features . . . . . . . . . . .63

Glossary . . . . . . . . . . . . . . . . . . . . .65

Index . . . . . . . . . . . . . . . . . . . . . . . .67

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chapter

one

Introduction

1. How to Use this Guide

Your Protegé keyset is the perfect tool for today’s workplace. This guide shows you how to set and use the many advanced and labor-saving features available to you. Some features are only available with specific software versions. If you are not sure whether a feature is available to you, please see your system administrator.

Getting Started

Read this chapter carefully; it contains some important safety instructions. Then, flip through the rest of the guide to become familiar with how information is organized. Study the features you will use on a daily basis. Keep this guide handy so you can quickly refer to it as you need.

How to Locate Information

If You Want Then Refer To

General information on using your keyset Chapter 1, Introduction To use a specific feature Index to point you to the page A definition of a telecommunications term Glossary Information on taking and avoiding calls Chapter 2, Answering Calls Information on placing internal and Chapter 3, Making Calls

outside calls Information on holding and transferring Chapter 4, Call Handling

calls, and on making conferences Information on paging and messaging Chapter 5, Paging and Messaging Information on labor-saving features Chapter 6, Convenience Features

such as programming speed dial numbers Information on performing keyset-specific Chapter 7, Customizing your

functions keyset Information on using voice mail features Chapter 8, Voice Mail Features

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2. Your Keyset’s Parts

Headset Jack (not all models)

Speakerphone

Sprint

Dual Function Feature keys

Pull out tray

XFR/CONF

REDIAL

CLEAR

FUNCTION

Hold key

HOLD

VOL

GHI JKL

PRS

[[

VOL

ABC DEF

2 3 5 6

TUV

8 9

OPER

SPEAKER

MNO

WXY

Speaker key and light

Volume keys

Dial pad

Clear key

Function key

Xfr/Conf key

Redial key

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Clear Key

Press the Clear key to cancel any task you are in the middle of performing, and to terminate a call. Do not press the Clear key to cancel a programming task if you are active on a call, as this will also disconnect you from your call.

Dial Pad

Use the dial pad to dial telephone numbers, and to enter feature codes.

Dual Function Feature Keys

These keys and their associated dual colored LEDs (Light Emitting Diode) give you speedy access to outside lines, other extensions, frequently used features, and speed dial numbers.

At default, the nine dual function feature keys are assigned as follows:

uFour outside line keys (labeled Line 1, Line 2, Line 3, and Line 4). uOne overflow key (labeled Overflow) for additional outside lines. uOne intercom key (labeled ICM) for dialing internal numbers. uThree feature keys; Direct Call Forward, Do Not Disturb, and Mute

(labeled FWD, DND, and Mute)

However, each key can be reprogrammed as any one of the following:

uAn outside line key. Press this for direct access to that line or group of

lines.

uA Direct Station Selection key. Press this to call a specific internal

resource, instead of dialing manually. A DSS key can connect with a specific keyset, hunt group, paging group or voice mail general number.

uA frequently used feature such as Call Forward, Do Not Disturb or a

Message Waiting light. Press the key to activate and cancel the feature.

uA speed dial number. Press the key to dial the stored number. See page 6 for a guide to what the associated LEDs signify. Dual Function Feature keys have a second “level” of capacity. This upper level

can store speed dial numbers. Press the Function key followed by the appropriate Feature key to dial these stored speed dial numbers.

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Function Key

Most feature codes are set and cancelled by pressing this key followed by dialing one to four digits. Also use this key to access the speed dial numbers stored in the “upper” level of the dual function feature keys.

Headset Jack (not all models)

Enables you to connect a headset to your telephone.

Hold Key

Press this key to place a call on hold. Also use this key to conclude programming certain features.

Pull Out Tray

Contains a card for you to note frequently dialed numbers, or contents of dual function feature keys.

Redial Key

The Redial key is programmable. It is usually programmed to redial the last outside number dialed. For more information, see page 23.

Speaker Key and Light

The speaker key turns your speakerphone on and off. Use it to disconnect a hands-free call. Your speakerphone is active when the light is lit.

This key also activates the Group Listen feature. Pressing the Speaker key will answer or release a call on the spearkerphone.

Switching from the handset to the speakerphone is easy. Press the Speaker key (it will light red) and then hang up the handset. To return to the handset, simply lift it up and the speaker will automatically turn off.

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Speakerphone

The speakerphone enables you to make hands-free calls. If your company does not have external paging equipment, pages may be broadcast over keyset speakerphones.

Volume Keys

Use the volume keys to regulate the volume of the ringer, the speaker, the handset, the headset, and of the group listen feature.

Xfer/Conf Key

Use this key when transferring calls, and when forming three- or four-party conference calls.

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3. Understanding the Lights

The lights on your keyset indicate the status of lines, features, and other extensions.

The table below describes what each light indicates. The lights are situated beside each Feature key. Line keys are feature keys programmed to access outside lines. DSS keys are feature keys programmed to access other internal resources. Feature keys are feature keys programmed to activate specific features such as Do Not Disturb, Mute, and Call Forward.

Signal Description

Dark (Line) Trunk not in use

(DSS) Resource in idle state (Feature) Feature not in use

Solid Red (Line) Trunk (or trunk route) in use

(DSS) Resource is busy (Feature) Feature activated

Slow Flash Red (Line) Trunk on hold by another extension

(DSS) Resource is in Do Not Disturb mode (Feature) You have a message waiting

Fast Flash Red (Line) Incoming trunk call

(Feature) Incoming intercom call (Line or Feature ) You have a transferred or recalled call

Twinkling Green (Line) You are on a trunk call

(Feature) You are on an intercom call

Fast Flash Green (Line) Trunk exclusively held by you

Hotel/Motel Specific Uses

Dark (DSS)Room check-in Slow Flash Green (DSS) Room check-out Steady Green (DSS)Room clean Solid Red (DSS) Extension busy Fast Flash Red (DSS) Extension ringing (MTX/LTX ONLY) Slow FlashRed (DSS) Extension in Do Not Disturb

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4. Understanding the Tones

This table will help you distinguish between the different ring tones you hear on your keyset. When setting and canceling features, listen carefully: a single ring (confirmation tone) confirms that you have completed a task; a double ring (error tone) alerts you that you have made a mistake.

Signal Description

Single ring Hold reminder tone

Confirmation tone

Two short rings (Once) Error tone

(Twice) Callback

Continued single ring Incoming outside call

Trunk recall

Continued double ring Incoming intercom call

5. Care of Your Keyset

Care for your keyset as you would a precision instrument. Keep it clean, and place it on a firm level surface, or affix it securely to a wall, to protect it from being dropped. Periodic cleaning with a soft cloth dampened with glass cleaner or mild solution of non-abrasive detergent will keep your telephone looking new for years. Do not spray aerosol cleaner or pour any liquid directly into the keyset. Doing so may cause severe damage to your telephone.

Warning

To prevent fire or shock hazard, do not expose this telephone to rain or any

type of excess moisture. If accidentally dropped in water, immediately unplug

this telephone from the wall outlet.

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6. Your Protegé Phone System

Access To Features

You may not be able to operate all the features in this guide exactly as written. If your company’s telephone system uses an early version of software, some features may offer fewer or different options, others may not be available at all.

Also, a particular feature option may be included in your company’s system, but may not be programmed to operate at your extension.

If you attempt to use a feature that is not available to you, or make a mistake in using the feature, you will hear an error signal. See your telephone system administrator for further details regarding feature access.

Feature Interaction

When you are setting a feature, please read the introductory paragraphs carefully. They describe what the feature does, and, if applicable, how it interacts with other features.

Protegé Flexibility

The Protegé phone system is highly flexible and can be customized to fit many business needs. This guide has been written to accommodate the structure of most companies. Your system administrator can tell you the numbers assigned to resources such as hunt groups, and speed dial numbers. Write in this guide any additional information that is relevant to your working environment.

Following the Instructions

The instructions in this guide often ask you to “press” a key. Throughout these instructions, the word “press” means press and release, not press and hold. You may be instructed to “dial” which means to press the desired numbers on the dial pad. You may be required to dial [ (star) or # (pound) on the dial pad to access certain features.

You should hear a confirmation tone when you have successfully set most features. Consult with your telephone system administrator if you want this tone disabled or reinstated.

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chapter

two

Answering Calls

1. Answering Calls

Answering Internal and Outside Calls

Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key, if you have the Auto Answer feature set to “on” (see page 54). Otherwise, to answer a call you will need to press a feature key appropriate to the type of call: a line, line group, or overflow key for an outside call; an intercom key for an internal call.

Intercom Key

A feature key programmed as an intercom key (labeled “ICM”) is useful for processing internal calls. If you do not have an ICM key already allocated, you can create one. The feature code is Function key, dial 65. For more information on setting the feature keys, see page 59.

Your ICMkey flashes when an internal party has “camped on” to your extension while you are on an outside call. Press this key to speak to the internal caller. Be sure to place the first call on hold if you do not have the Automatic Hold feature enabled at your keyset or you will disconnect the outside caller. See page 29 for more information on the Camp On feature, and page 31 for more information on the Automatic Hold feature.

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2. Call Pickup

Call Pickup lets you answer calls that are ringing at another location. Simply dial the loud bell directory number to answer a call at a ringing loud bell.

Use Directed Call Pickup to pick up another ringing extension or a ringing virtual number. You specify (“direct”) the ringing location by dialing the directory number of the ringing extension or virtual number.

Use Group Call Pickup to pick up a ringing extension that is within your work group. You do not specify the location. Your system administrator can tell you if your extension is part of a work group, and what number to dial to pick up calls.

Loud Bell Call Pickup

1. Keyset is in idle state.

8 1

2. Dial the ringing loud bell (810 or 811).

3. Call is connected. Pick up the handset or use the keyset speaker to talk to the caller.

FUNCTION

x x x

5 3

Directed Call Pickup

1. Press the Function key and then dial 53.

2. Dial extension number ringing.

- or -

Dial virtual number ringing (830-859).

3. Call is connected. Pick up the handset or use the keyset speaker to talk to caller.

Group Call Pickup

1. Dial your pickup group number.

2. Call is connected. Pick up the handset or use the keyset speaker to talk to caller.

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3. Call Forward

Call Forward gives you the ability to redirect calls from your extension to other extensions. Protegé gives you the flexibility to forward some or all of your calls to one or more extensions depending upon the situation. An example would be that you could set up your phone to forward all external calls directly to voice mail with intercom calls going directly to the operator.

The three most commonly used forwarding options are Direct, Busy and No Answer. Direct forwarding allows you to send calls to another extension number before they ring at your extension. Busy forwarding sends a call to another extension number when yours is busy. No Answer forwarding allows you to send calls to another extension number if yours goes unanswered for a specific period of time.

You are allowed to forward calls to either extensions or hunt group numbers. The extensions can be at remote locations if your system supports them. You are able to specify whether to forward just the intercom or external calls or to forward all calls. For example, you might set Busy Call Forward to divert intercom calls to a colleague's extension, and outside calls to a hunt group, and set No Answer Call Forward to divert all calls to your voice mail box.

With No Answer Call Forward you can forward the first call after a different length of time than the second and subsequent calls. Both No Answer timers are independent and programmable from six to 30 seconds in increments of two seconds.

Another forwarding feature is External Call Forward, which forwards inbound of transferred external calls to a specified outside telephone number ECF does not forward UCD Hunt Group calls. If your system requires an account code when you make outbound calls, you must program the correct code to be able to use this feature. Your system administrator can advise whether ECF is available to you.

Use Follow Me Call Forward if you are moving temporarily to another extension and would like to receive your calls there. The Preset option enables you to place your forwarding instructions before you leave your desk. The Remote option allows you to place your forwarding instructions from your new location. Remote requires you enter your user password; consult your system administrator if you are unsure what this is. You can cancel and reprogram Remote Follow Me Call Forward from any display keyset on the system.

If any type of call forward is programmed under a feature key, the key will light up when the forward is activated.

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FUNCTION

2 0

FUNCTION

2 2

x x x

1/2/3

Cancel All Call Forwards

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 20.

3. Receive confirmation tone.

Direct Call Forward

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 22.

- or -

Press the designated feature key (FWD).

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

FUNCTION

[

2 2

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 22.

- or -

Press the designated feature key.

3. Receive confirmation tone.

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FUNCTION

2 1

x x x

1/2/3

FUNCTION

2 1

[

FUNCTION

2 4

x x x

1/2/3

x x

2 / Answering Calls

Busy Call Forward

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 21.

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 21.

3. Receive confirmation tone.

No Answer Call Forward

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 24.

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Enter a time for the first No Answer Call Forward.For example, “08” is 8 seconds (two ring cycles).

7. Enter a time for the second No Answer Call Forward.For example, “08” is 8 seconds (two ring cycles).

8. Receive confirmation tone.

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FUNCTION

2 4

[

FUNCTION

2 6

HOLD

FUNCTION

2 6

HOLD

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [24.

3. Receive confirmation tone.

External Call Forward (ECF)

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 26.

3. Dial 1 followed by the outside telephone number to which you want to forward calls.

4. Press the Hold key to save your entry.

5. Receive confirmation tone.

For systems requiring account codes

1. Follow steps 1-5 above.

2. Press the Function key and then dial 26.

3. Dial 2 followed by the appropriate account code.

4. Press the Hold key to save your entry.

5. Receive confirmation tone.

FUNCTION

[

2 6

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 26.

3. Receive confirmation tone.

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FUNCTION

2 5

x x x

1/2/3

FUNCTION

2 5

[

FUNCTION

2 3

x x x

1/2/3

FUNCTION

2 3

[

x x x

2 / Answering Calls

Follow Me Call Forward - Preset

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 25.

3. Enter the extension number to which you want to forward calls.

4. Dial 1 to forward outside calls only.

- or -

Dial 2 to forward all calls.

- or -

Dial 3 to forward intercom calls only.

5. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 25.

3. Receive confirmation tone.

Follow Me Call Forward - Remote

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 23.

3. Enter your normal extension number.

4. Enter your user password.

5. Dial 1 to forward outside calls only.

- or -

Dial 2 to forward all calls.

- or -

Dial 3 to forward intercom calls only.

6. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 23.

3. Enter your normal extension number.

4. Enter your user password.

5. Receive confirmation tone.

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3. Avoiding Calls

At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose from the following features to block some or all calls.

Do Not Disturb (DND) blocks all calls to your telephone, making it appear to be busy to outside callers, and internal callers without display keysets. Internal users with display keysets will see that you are in DND mode. Some users, such as the attendant, may have the authority to override DND and force calls through. Your system administrator can tell you if anyone has override authority. If you set both DND and Call Forward at your station, calls will forward as if your extension is busy.

Use the Forced Diversion feature to deflect an incoming call to the attendant. If you are a member of a hunt group, you can use the Agent Log Off/Log On

feature to temporarily remove your extension from the hunt group. While you are logged off, calls directed to the hunt group will not ring at your extension. However, outside and intercom calls directed specifically to your extension number will still ring through.

Do Not Disturb

FUNCTION

To activate DND at your extension

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 4.

- or -

Press the designated feature key (DND).

3. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 4.

- or -

Press the designated feature key (DND).

3. Receive confirmation tone.

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FUNCTION

9 1

FUNCTION

9 1

[[

2 / Answering Calls

Forced Diversion

1. An incoming call rings at your extension.

2. Press the Function key and then dial 4.

- or -

Press the designated feature key (DND).

3. Call diverts to the attendant.

Agent Log Off/Log On

To log off

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 91.

3. Receive confirmation tone.

To log on

1. Keyset idle or in use.

2. Press the Function key and then dial [ 91.

3. Receive confirmation tone.

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chapter

three

Making Calls

1. Placing Intercom Calls

You can reach any individual extension or group of extensions by dialing the appropriate directory number.

Use the Voice to Ring Interchange feature to force an extension that is in Voice Call mode to ring. This is particularly useful in situations when the called extension is unattended, as it enables you to use any available messaging options, and to follow any No Answer Call Forwarding instructions that may have been set. See page 54 for more information on the Voice Call feature.

If the extension you call is busy you may be able to intrude on the call. Your ability to use this feature depends on your class of service, and that of the destination extension.

If the person you call has their keyset in Do Not Disturb mode, you may be able to use the DNDOverride feature to force your call to ring through. Your ability to use this feature depends on your class of service.

If your call to a specific extension goes unanswered, you can request a Callback on page 27, or leave a “CallMe” message on page 41.

Calling an Extension

x x x

1. Dial the extension number.

Calling a Virtual Number

1. Dial the virtual number.

Calling the Attendant

1. Dial 0.

Calling a Hunt Group

x x x

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1. Dial the hunt group number.

+ 53 hidden pages