Sprint Nextel 595U User Manual
Sprint Mobile Broadband
USB Modem
by Sierra Wireless
®
AirCard
595U
www.sprint.com
© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks
are trademarks of Sprint Nextel.
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Section 1: Basics of Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .3
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
One Touch Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1B. Getting Started With Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The USB Modem Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1C. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Visiting the Sprint Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Section 2: Installing the USB Modem on a Windows Computer . . . . . . . . . . . . . . . . . .15
2A. Installing the Software on a Windows Computer . . . . . . . . . . . . . . . . . . . . . . .17
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2B. Inserting and Removing the USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Inserting the USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2C. Setting Up Service (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preactivated USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Non-preactivated USB Modem: One Touch Activation . . . . . . . . . . . . . . . . . . . . . . 25
Non-preactivated USB Modem: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 25
Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Section 3: Using the USB Modem on a Windows Computer . . . . . . . . . . . . . . . . . . . . .29
3A. Your USB Modem: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Starting Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Starting Sprint Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . . 33
Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connection States (Mobile Broadband Window) . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
GPS Status (GPS Receiver Window) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Attaching an External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Sprint Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Powering the USB Modem On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Controlling the Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . 46
Launching a Sprint Power Vision or Sprint Vision Connection . . . . . . . . . . . . . . . 50
Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Uninstalling the Sprint Connection Manager Software . . . . . . . . . . . . . . . . . . . . . 59
3B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Sprint Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3C. Changing Sprint Connection Manager Settings . . . . . . . . . . . . . . . . . . . . . . . . .64
Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Sprint Mobile Broadband Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Sprint Location Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
3D. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
About Sprint Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
3E. Frequently Asked Questions (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
What is Sprint Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 83
How fast is the connection with Sprint Connection Manager? . . . . . . . . . . . . . . 83
How can I optimize my settings to achieve the fastest speeds and
conserve data when accessing my corporate network? . . . . . . . . . . . . . . . . . . . . . 84
Can I connect to a dial-up account like AOL or EarthLink? . . . . . . . . . . . . . . . . . . . 84
Once I connect to the network, how do I access my corporate network
through a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Why won’t my laptop go into hibernation mode when using my
Sprint Mobile Broadband USB Modem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
What is LBS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
What is GPS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
What is enhanced Local Search? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
How do I get the enhanced Local Search feature? . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Where do I find the enhanced Local Search feature? . . . . . . . . . . . . . . . . . . . . . . . . 85
How do I use the enhanced Local Search feature? . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Where can I use GPS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
What is GPS User Plane? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
What is GPS Control Plane? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
How do I enable/disable GPS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Will GPS work when Privacy is set to ON? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Can I use Sprint Location Services if I have enabled NDIS? . . . . . . . . . . . . . . . . . . . 87
Do I need a GPS subscription to use GPS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Location-Based Services limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
What GPS mode options are supported? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
What is GPS Basic? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
What is GPS Premium? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
What is the difference between GPS Basic and GPS Premium? . . . . . . . . . . . . . . 89
What is a GPS application? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
What is NMEA? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
How do I configure a GPS application to use my GPS-capable device? . . . . . . . 90
When do I need to use NMEA? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
How do I start and stop NMEA? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
How do I configure my NMEA port? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
3F. Troubleshooting Tips (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
PWR LED Goes Off and On, and Then Stays Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Sprint Location Services Aren’t Working or Don’t Seem to Be Available . . . . . . 96
Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Unable to Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Sprint Connection Manager Stops Working After Upgrading Windows . . . . . . 97
Section 4: Installing and Using the USB Modem on a Mac . . . . . . . . . . . . . . . . . . . . . . .99
4A. Installing and Using the Software on a Mac Computer . . . . . . . . . . . . . . . . 101
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Installing the Software on a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
USB Modem Activation and Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Connecting to the Sprint Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Icons and Text in Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Attaching an External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Removing Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Sprint Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Manage Your Account Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Troubleshooting Tips (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Section 5: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . 117
5A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
5B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Section 6: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 131
6A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
6B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Subscriber Agreement/General Terms and Conditions of Services . . . . . . . . .136
Section 7: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
7A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
7B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Welcome to Sprint
We are committed to bringing you the best wireless technology available, and we
built our network right from the start, so no matter where you are on the network,
all your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem
offers more freedom than ever before. No wires, no cables, just access to your data
when you need it. The power of the Internet and company data is truly at your
fingertips.
This guide will familiarize you with our technology and with Sprint Connection
SM
Manager
Watcher® Lite software (for Mac computers), and your new Sprint Mobile
Broadband USB modem through simple, easy-to-follow instructions.
software with enhanced Local Search (for Windows computers),
Welcome and thank you for choosing Sprint.
i
Introduction
This User’s Guide introduces you to Sprint service and all the features of your new
wireless Sprint Mobile Broadband USB modem. It’s divided into seven sections:
⽧ Section 1: Basics of Your USB Modem
⽧ Section 2: Installing the USB Modem on a Windows Computer
⽧ Section 3: Using the USB Modem on a Windows Computer
⽧ Section 4: Installing and Using the USB Modem on a Mac
⽧ Section 5: Technical Specifications and Regulatory Information
⽧ Section 6: Safety Information and Terms & Conditions
⽧ Section 7: Glossary and Index
Throughout the guide, you’ll find tips that highlight special shortcuts and timely
reminders to help you make the most of your USB modem and services.
The Table of Contents and Index will help you locate specific information quickly.
The Sprint Connection Manager software (for Windows) includes extensive online
help to guide you through the steps to use each feature.
You’ll get the most out of your new Sprint Mobile Broadband USB modem if you
read each section of this document. However, if you’d like to get right to a specific
feature, simply go to that page. Follow the instructions in that section and you’ll
be ready to use your USB modem in no time.
Tip:
You can view this guide online or print it to keep on hand. If you’re viewing it online,
simply click a topic in the Table of Contents, a page number in the Index, or any page
or section reference. The PDF automatically displays the appropriate page.
ii
Basics of Your USB Modem
Section 1
2
Introducing the Sprint Mobile Broadband
USB Modem
In This Section
⽧ Your Sprint Mobile Broadband USB Modem
⽧ CDMA Networks
⽧ One Touch Activation
⽧ Package Contents
⽧ Care and Maintenance
⽧ About This Guide
Section 1A
This section introduces the basic features and functions of your Sprint Mobile
Broadband USB modem, what is included with your USB modem, and how to use
this guide to get you started.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3
Your Sprint Mobile Broadband USB Modem
The Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB
modem. It enhances the functionality of your mobile or desktop computing
devices by adding wireless data.
This USB modem allows you to do the following (subject to feature availability),
without using a landline network or phone:
䢇 Easily activate your account (One Touch Activation)
䢇 Connect to the Internet, VPNs, and corporate networks
䢇 Send and receive large email messages
䢇 Use Sprint Location Services (Windows® only)
䢇 Conduct Internet-based videoconferencing
䢇 Access streaming real-time media
䢇 Play games online
Your Sprint Mobile Broadband USB modem fits into a USB slot (available on most
notebook and desktop computers).
CDMA Networks
The USB modem operates over a type of wireless network called CDMA (Code
Division Multiple Access).
To use the USB modem, you need an account that gives you access to the CDMA
network. Some features described in this manual may not be available with your
account. For details of the services and accounts available, contact Sprint
(page 13).
There are CDMA networks that operate in the frequency bands supported by the
USB modem throughout North America. However, each service provider operates
a network that covers a limited geographical area within the overall CDMA
coverage area.
The fee for service may be higher when you are roaming (connecting to a network
other than Sprint).
Sprint has “roaming” agreements with other service providers, so that you can get
service outside of the coverage area of the network. (There may be additional
charges for roaming service.)
4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem
CDMA technology provides a variety of connectivity features, depending on your
Sprint account (actual speed depends on the network conditions):
䢇 1xEV-DO Rev. A (Sprint Power Vision
SM
) supports Internet connections with data
rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the
network). Average data rates are 600 kbps - 1.4 Mbps (downlink from the
network) and 350-500 kbps (uplink to the network).
䢇 1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data
rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the
network). Average data rates are 400-700 kbps (downlink from the network)
and 40-80 kbps (uplink to the network).
䢇 1X (Sprint Vision) supports Internet connections with data rates up to 153 kbps.
Average data rates are 40-80 kbps.
More information about CDMA networks is available on the CDMA Development
Tip:
Group Web site, www.cdg.org
For pointers on optimizing your settings, see “How can I optimize my settings to
Tip:
achieve the fastest speeds and conserve data when accessing my corporate
network?” on page 84.
.
One Touch Activation
Where supported by the network, One Touch Activation (IOTA 2.4) lets you easily
activate your USB modem. When prompted, you simply click “Ye s ” to indicate that
you’d like the network to autoprogram your USB modem. If this is successful, you
are ready to connect to the network.
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5
Package Contents
Your Sprint Mobile Broadband USB modem package contains the following
components:
䢇 Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U)
䢇 Rechargeable modem battery
䢇 USB extension cable
䢇 Getting Started guide
䢇 Installation CD containing the Sprint Connection Manager software (for
Windows computers) and the Watcher Lite software (for Mac computers),
warranty information, and this document
Care and Maintenance
As with any electronic device, the USB modem must be handled with care to
ensure reliable operation. Follow these guidelines in using and storing the USB
modem:
䢇 The USB modem should fit easily into your USB slot. Forcing the USB modem
into a slot may damage the connector pins.
䢇 Protect the USB modem from liquids, dust, and excessive heat.
䢇 When not installed in your computer, store the USB modem in a safe place.
䢇 Remove the USB modem before storing or transporting your computer.
䢇 When inserting or removing the USB modem, always grip it by the sides rather
than the end, as this prevents damage to the USB modem.
䢇 To avoid the risk of explosion, use the same battery model when replacing the
battery. Properly dispose of the used battery.
䢇 The USB modem’s USB connector is adjustable to three positions. Do not force
the hinge past the last position—this may break the connector. For more
information, see the picture on page 19.
䢇 Do not use the USB modem with a handheld computer; it is designed only for
notebook or desktop computers running Windows Vista, Windows XP,
Windows 2000, or Mac OS X.
6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem
䢇 Do not handle or operate the USB modem while driving or operating a vehicle.
Doing so may distract you from properly operating the vehicle. In some states
and provinces, operating communication devices while in control of a vehicle is
a criminal offense.
About This Guide
This user’s guide is designed to provide you with all the information you need to
install and use your USB modem by Sierra Wireless (AirCard 595U).
Note:
The comprehensive Getting Started guide that comes with the
Sprint Mobile Broadband USB modem should be sufficient for most
installations.
䢇 Section 1 (which you are reading) gives you an overview of the USB modem
(AirCard 595U).
䢇 Section 2 provides step-by-step instructions for installing the USB modem and
Sprint Connection Manager software on a Windows computer (page 15).
䢇 Section 3 provides step-by-step instructions on using the USB modem on a
Windows computer (page 29).
䢇 Section 4 provides step-by-step instructions for installing and using the USB
modem on a Mac computer (page 99).
䢇 Section 5 provides electrical, radio frequency, and other parameters of the USB
modem for those who require technical information, as well as regulatory
information (page 117).
䢇 Section 6 provides important safety and liability information and the Terms and
Conditions of use for the Sprint Mobile Broadband USB modem (page 131).
䢇 Section 7 include a glossary (page 155) and index (page 159).
Section 1A: Introducing the Sprint Mobile Broadband USB Modem 7
Section 1B
Getting Started With Your USB Modem
In This Section
⽧ Getting Started
⽧ System Requirements
⽧ The USB Modem Software
This section describes the basics of getting started with your USB modem, and
how to look after your USB modem.
8 Section 1B: Getting Started With Your USB Modem
Getting Started
CAUTION:
Do not insert the USB modem into the USB slot until you have
installed and run the software, and the software displays “No device.”
Before you begin using your USB modem, you must:
1. Check that your computer has the system requirements listed below (“System
Requirements”).
2. Install the Sprint Connection Manager software (for Windows) or the
Watcher Lite software (for the Mac), located on the installation CD, onto your
computer. See page 18 (Windows) or page 102 (Mac).
3. Start the software.
4. Insert the battery into the USB modem, and insert the USB modem into your
computer; this installs the drivers for the USB modem.
5. Charge the battery for approximately two hours.
6. Activate your Sprint account and configure the USB modem to use your
account (unless the USB modem has been preactivated). See page 24
(Windows) or page 107 (Mac).
System Requirements
The Sprint Mobile Broadband USB modem is supported on:
䢇 Windows Vista.
䢇 Windows XP with Service Pack 2.
䢇 Windows 2000 with Service Pack 4 and high encryption support. (See “High
Encryption Requirements (Windows)” on page 10.)
䢇 Mac OS X version 10.4 or newer. For instructions on installing and using the
software, see “Installing and Using the Software on a Mac Computer” on
page 101.
Section 1B: Getting Started With Your USB Modem 9
To install and run the USB modem and accompanying Sprint Connection Manager
software on a Windows computer, you will need the minimum system resources
shown in the following table.
USB slots One USB slot. (If your computer’s USB slot is vertical, use the
USB extension cable. Do not use the USB modem or USB
extension cable in a USB hub or in a USB slot on a keyboard.)
Optical drive CD-ROM
Memory 32 MB
Disk space 32 MB
High Encryption Requirements (Windows)
Depending on your configuration, an IOTA (Internet Over The Air) session may
automatically start as part of the installation/activation process. IOTA requires
high-security 128-bit encryption to establish a secure Internet connection to the
CDMA network. (For more information, see “Data Provisioning [IOTA]” on
page 27.)
If you are running Windows Vista or Windows XP, your computer should already
include high-security 128-bit encryption.
If you are running Windows 2000 with Internet Explorer
1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet
Explorer, select Help > About Internet Explorer.
If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is
installed. Proceed to step 2.
If the High Encryption Pack is not installed, download and install it
(www.microsoft.com/windows2000/downloads/recommended/encryption).
2. If your version of Internet Explorer is earlier than 5.5, download and install the
latest version (www.microsoft.com/windows/ie/downloads).
10 Section 1B: Getting Started With Your USB Modem
If you are running Windows 2000 with Netscape Communicator
Ensure your version of Netscape Communicator is 4.7 or higher.
To verify that your version supports 128-bit encryption:
1. In Navigator, select Help > About Navigator.
– or –
In Netscape Communicator, select Help > About Communicator.
2. See the section “Contains encryption software from RSA Data Security, Inc.”
If the next paragraph states “This version supports U.S. security,” you have
128-bit security.
If the paragraph states that you have International security, you have 40-bit
security. Download a version that supports 128-bit security.
The USB Modem Software
The Sprint Mobile Broadband USB modem comes with the following software:
䢇 Sprint Connection Manager, which allows you to manage the USB modem’s
actions and monitor your connections on a Windows computer
䢇 Watcher Lite, which allows you to manage the USB modem’s actions and
monitor your connections on a Mac computer
䢇 The driver software that forms the interface between the USB modem and your
Windows or Mac operating system
Before you insert the USB modem for the first time, you must install and then run
the Sprint Connection Manager (Windows) or Watcher Lite (Mac) software. The
driver software is installed the first time you insert the USB modem into your
computer.
Detailed instructions are provided beginning on page 18 (for Windows) and
page 102 (for Mac).
Section 1B: Getting Started With Your USB Modem 11
Section 1C
Getting Help
In This Section
⽧ Visiting the Sprint Web Site
⽧ Contacting Sprint Customer Service
⽧ Troubleshooting
This section describes where you can find more information on Sprint services,
options, and troubleshooting problems you have encountered.
12 Section 1C: Getting Help
Visiting the Sprint Web Site
Stop by www.sprint.com and log on to get up-to-date information on Sprint
services, options, and more.
You can also:
䢇 Review coverage maps.
䢇 Access your account information.
䢇 Add additional options to your service plan.
䢇 Purchase accessories.
䢇 Check out frequently asked questions.
䢇 And more.
Contacting Sprint Customer Service
You can reach Sprint Customer Service by:
䢇 Logging on to your account at www.sprint.com.
䢇 Calling us toll-free at 1-888-788-4727 (business use) or 1-888-715-4588 (personal
use).
䢇 Writing to us at Sprint Customer Service, P.O. Box 8077,
London, KY 40742.
Troubleshooting
The Online Help for Sprint Connection Manager on your Windows computer (see
page 54) includes descriptions of most common error messages. Look in the
Contents under Troubleshooting.
For help with other problems:
䢇 See “Troubleshooting Tips (Windows)” on page 92 or “Troubleshooting Tips
(Mac)” on page 113.
䢇 Consult the Sierra Wireless Web site at www.sierrawireless.com, where you will
find an extensive knowledge base that can be searched to address most
problems, and the Installation Troubleshooting wizard (in the Support &
Download section).
䢇 Contact Sprint as noted above.
Section 1C: Getting Help 13
14
Section 2
Installing the USB Modem
on a Windows Computer
16
Section 2A
Installing the Software on a Windows Computer
In This Section
Getting Started
This section explains how to install your Sprint Connection Manager software on
a Windows computer.
The process may vary, depending on the version of Windows that you are running.
(If you’re using your USB modem on a Mac computer, see “Installing and Using the
Software on a Mac Computer” on page 101.)
Section 2A: Installing the Software on a Windows Computer 17
Getting Started
Note:
For comprehensive instructions on installing the Sprint Connection
Manager software and activating the USB modem, see the Getting Started
guide.
Before you can use your USB modem, you must first install the USB modem’s
software and configure the USB modem for your computer. The installation
process consists of:
䢇 Software installation - Installing the Sprint Connection Manager software on
your computer (described in this section).
䢇 Insertion of the rechargeable battery into the USB modem
䢇 USB modem insertion and driver installation - Starting the Sprint Connection
Manager software and inserting the USB modem, which automatically installs
the drivers on your computer.
䢇 USB modem activation and provisioning - Activating your Sprint account and
configuring the USB modem to use your account. (See “Setting Up Service
[Windows]” on page 23.)
CAUTION:
Do not insert the USB modem into your computer’s USB slot before
installing the software.
Note: Windows Vista and Windows 2000 users: You must log in with
administrative privileges to install the software and drivers.
Windows XP users: You may need to log in with administrative privileges,
depending on your Windows configuration.
Before beginning the installation process, it is recommended that you close
all open applications.
To install the software on your computer:
1. If the installation CD is not already in your CD-ROM drive, insert it.
The CD should autostart.
If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe,
where d is the drive letter of your CD-ROM drive.
2. Use the Next and Back buttons to navigate through the wizard, noting the
following:
䡲 You must select I accept the terms in the license agreement to indicate your
acceptance of the terms of the license agreement to proceed with the
installation.
18 Section 2A: Installing the Software on a Windows Computer
䡲 Use the default settings for the Destination Folder unless you have special
requirements and an advanced understanding of computer configuration.
(The Destination Folder dictates where the software is installed.)
3. When the “Installation Complete!” window is displayed, click Finish.
4. Run Sprint Connection Manager.
(Double-click the program’s icon [ ] on your desktop.)
5. Wait for Sprint Connection Manager to start up and display “No device...”.
6. Slide the front panel off the USB modem.
7. Hold the battery so that the side with two white arrows faces up and the gold
contact points on the end of the battery line up with the gold contact points
on the USB modem. Insert the battery into the USB modem.
Warning:
To avoid the risk of explosion, use the same battery model when replacing
the battery. Properly dispose of the used battery.
8. Slide the front panel onto the USB modem until the panel clicks into place.
9. Slide the lever on the bottom of the USB modem in the direction indicated by
the triangle to release the USB modem's USB connector.
10. Adjust the USB connector to the desired angle. (The USB connector is
adjustable to three positions—approximately 90, 135, and 160 degrees. Do
not force the hinge past the last position—this may break the connector.)
11. Gripping both sides of the USB modem, insert it into your computer’s USB slot.
Alternatively, you can attach the USB extension cable to your computer’s USB
slot, and then connect the USB modem to the USB extension cable.
Note:
If your computer’s USB slot is vertical, use the USB extension cable.
Do not insert the USB modem or USB extension cable into a USB hub or a
USB slot on a keyboard.
Section 2A: Installing the Software on a Windows Computer 19
Warning:
If the orientation of your computer’s USB slot or the thickness of your
computer are such that pressure is applied to the USB modem’s end or side
(as shown by the red circles in the drawings below), you may damage the
USB modem or your computer. In such cases, do not insert the USB modem
directly into your computer’s USB slot; use the USB extension cable instead.
Windows detects the USB modem and installs the drivers for it. This may take a
few minutes. Once completed, Sprint Connection Manager should display
“Disconnected” (if your USB modem is preactivated) or the “One Touch Activation”
window, or automatically start the Activation Wizard.
The PWR LED is lit.
12. Allow the battery to charge for approximately two hours before closing the
window or making a selection in it.
Note:
If you have an older version of Sprint Connection Manager and are
experiencing problems during installation, use the Add/Remove Programs
Utility (see page 59) to remove the older version of Sprint Connection
Manager. Then reinstall the current version of Sprint Connection Manager
from the Installation CD.
13. If your USB modem is preactivated or if you have activated it at the time of
purchase, proceed to “Preactivated USB Modem” on page 24.
14. Proceed to “Non-preactivated USB Modem: One Touch Activation” on page 25
if your USB modem has not been activated.
20 Section 2A: Installing the Software on a Windows Computer
Section 2B
Inserting and Removing the USB Modem
In This Section
⽧ Inserting the USB Modem
⽧ Removing the USB Modem
This section describes how to properly insert the USB modem and remove it from
your computer.
Section 2B: Inserting and Removing the USB Modem 21
Inserting the USB Modem
To insert the USB modem into a notebook or desktop computer:
䊳 Holding the USB modem by its sides, insert it into the USB slot of your
computer.
Alternatively, you can attach the USB extension cable to your computer’s USB
slot, and then connect the USB modem to the USB extension cable.
Note:
If your computer’s USB slot is vertical, use the USB extension cable. Do not
insert the USB modem or USB extension cable into a USB hub or a USB slot
on a keyboard.
When you insert the USB modem into a Windows computer, the following should
occur:
䢇 The first time the USB modem is inserted, Windows detects the USB modem
and installs the drivers for it. This may take a few minutes. Once completed,
Sprint Connection Manager should display “Disconnected.” To connect to the
network, click GO in the Mobile Broadband window.
䢇 If sound effects are enabled, the computer beeps.
The USB modem is powered as soon as you insert it.
Removing the USB Modem
IMPORTANT!
When inserting or removing your USB modem, always grip the USB
modem by its sides, as this prevents damage to the USB modem.
To remove the USB modem:
1. Exit Sprint Connection Manager if it is open (page 49).
2. Remove the USB modem from your computer’s USB slot by gripping both
sides of the USB modem and pulling straight out.
22 Section 2B: Inserting and Removing the USB Modem
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