Sprint Nextel 402 User Manual
Sprint Mobile Broadband 2-in-1 Card
Sierra Wireless AirCard
®
402
www.sprint.com
© 2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective
owners.
Table of Contents
Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Introducing the AirCard 402 Device. . . . . . . . . . . . . . . . . . . . . . . . . 1
1A. Introducing the AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Section 2: Setting Up and Using the AirCard 402 Device. . . . . . . . . . . . . . . . 5
2A. Setting Up Your Sprint Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting Up Your Device on Your Sprint Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2B. Installing the Software and Activating Your Device . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Software on a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Software on a Mac Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Activating Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2C. Using Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting the Windows Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting the Mac Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Viewing the User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing the AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Attaching an External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Section 3: Technical Specifications, Regulatory and
Safety Information, and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3C. Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3D. One-Year Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Your AirCard 402 Device
Thank you for purchasing a Sierra Wireless AirCard 402 device. This device offers more
freedom than ever before. No wires, no cables—just access to your data when you need it.
The power of the Internet is truly at your fingertips.
i
How to Use This Guide
The advantages of Sprint are as clear as each wireless connection you make. With Sprint
service, we give you what you really want from a wireless service provider—clear
connections, easy-to-understand service plans, and self-servicing options for managing
your account. All this is designed to make your life easier and worry-free.
We know you’re eager to start using your device right away, and the sections of this guide
are designed to help you do just that.
The first section (page 1) gives an overview of the AirCard 402 package contents.
1
The second section (page 5) guides you through the steps required to install your
AirCard 402 device and the Windows or Mac software, and describes how to start
2
the software once it is installed.
The third section (page 23) lists the technical specifications, regulatory and important
safety information, and warranty information for your AirCard 402 device.
3
Getting More Information About Your Device and Service
This guide describes how to install and start the software. To learn how to use all the
features of your device and software, consult the user guide (see page 18 of this
document) or online help.
ii
Section 1
Introducing the
AirCard 402 Device
Section 1A
Introducing the AirCard 402 Device
⽧ Your AirCard 402 Device (page 2)
⽧ TRU-Install (page 2)
⽧ Package Contents (page 3)
⽧ Care and Maintenance (page 3)
This section introduces your AirCard 402 device, and describes what is included with your
device.
Your AirCard 402 Device
The Sierra Wireless AirCard 402 device is a dual-band wireless modem. It enhances the
functionality of your mobile computing devices by adding wireless connectivity to the
Internet.
Your AirCard 402 device fits into a PC Card or ExpressCard slot (available on most
notebook and some desktop computers).
TRU-Install
To install the drivers and software, you do not need an installation CD. Your device uses
the Sierra Wireless TRU-Install™ feature—driver and software installation starts when you
insert the device into your Windows or Mac computer.
To get the latest drivers and software, visit www.sprint.com/downloads.
Note
2 Section 1A. Introducing the AirCard 402 Device
Package Contents
Your AirCard 402 device package contains the following components:
䢇 Sierra Wireless AirCard 402 device
䢇 Get Started guide (this document)
Care and Maintenance
As with any electronic device, you should handle this device with care to ensure reliable
operation. Follow these guidelines in using and storing the device:
䢇 Do not apply adhesive labels to the device or the card adapter, as they may cause the
device or the card adapter to become jammed inside the card slot.
䢇 The device should fit easily into an available PC Card or ExpressCard slot. Forcing the
device into a slot may damage the connector pins.
䢇 Protect the device from liquids, dust, and excessive heat.
䢇 When not installed in your computer, store the device in its protective case.
䢇 Remove the device before storing or transporting your computer.
䢇 When inserting or removing the device, always grip it by the sides rather than the top, as
this prevents damage to the device.
䢇 Do not use the device with a handheld computer; it is designed only for notebook or
desktop computers running Windows Vista, Windows XP, Windows 2000, Mac OS X, or
Linux.
䢇 Do not handle or operate the device while driving or operating a vehicle. Doing so may
distract you from properly operating the vehicle. In some jurisdictions, operating
communication devices while in control of a vehicle is a criminal offense.
Introduction
Section 1A. Introducing the AirCard 402 Device 3
Section 2
Setting Up and Using the
AirCard 402 Device
Section 2A
Setting Up Your Sprint Account
⽧ Setting Up Your Device on Your Sprint Account (page 6)
Setting Up Your Device on Your Sprint Account
Normally your device will be set up on your Sprint account at the time of purchase.
To verify that your device is set up on your Sprint account:
1. Log on to your account at www.sprint.com by entering your username and password.
2. Confirm that the AirCard 402 device is on your account with a Mobile Broadband
connection plan.
If you don’t see your device listed, you will need to contact Sprint Customer Service to
complete setting up the device on your account. Have the following available before
calling:
䢇 Your Sprint acco unt information.
䢇 The ESN number of your device (displayed on the back of the device and on the
packaging).
6 Section 2A. Setting Up Your Sprint Account
Section 2B
Installing the Software and Activating Your Device
⽧ Installing the Software on a Windows Computer (page 7)
⽧ Installing the Software on a Mac Computer (page 13)
⽧ Activating Your AirCard 402 Device (page 16)
The installation process has two stages:
䢇 Installing the Software and Drivers — Insert the device to install the drivers and the software
(for Windows, see below; for Mac, see page 13).
䢇 Activating Your Device — Start the software. Sprint's hands-free activation feature will
automatically begin activating your device on the network (page 16).
For information on using the AirCard 402 device on Linux, please see
www.sierrawireless.com/support.
Installing the Software on a Windows Computer
System Requirements
The AirCard 402 device works with:
䢇 Windows Vista.
䢇 Windows XP with Service Pack 2 or later.
䢇 Windows 2000 with Service Pack 4.
Section 2B. Installing the Software and Activating Your Device 7
Installing the Software
Your device will not work with handhelds or Pocket PCs.
Note
To install and run the device and accompanying Sprint SmartViewSM software on a
Windows computer, you will need an empty PC Card or ExpressCard slot.
Installing the Software and Drivers
Windows Vista and Windows 2000 users: You must log in with administrative privileges to install
Note
the software and drivers.
Windows XP users: You may need to log in with administrative privileges, depending on your
Windows configuration.
As part of the installation process you may need to restart your computer; save any
open documents.
1. Ensure you are in the Sprint Mobile Broadband coverage area (not roaming).
2. If your computer has WiFi or a Bluetooth adapter, turn it off. (For instructions, see the
user guide or online Help of your computer.)
8 Section 2B. Installing the Software and Activating Your Device
3. If your computer has a PC Card slot, grip both sides of the card adapter and insert the
device and card adapter into your computer (Sprint label facing up), and then
proceed to “Windows detects the device...” on page 11.
If your computer has an ExpressCard slot, remove the device from the card adapter,
as described below.
4. Slide and hold the locking tab in the indicated direction.
Installing the Software
Section 2B. Installing the Software and Activating Your Device 9
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