Sprint TX340G User Manual

TX340G User Manual

User Manual

<TX340G>

www.sprint.com

TX340G User Manual

Important Privacy Message – Sprint’s policies often do not

apply to third-party applications. Third-party applications
may access your personal information or require Sprint to
disclose your customer information to the third-party
application provider. To find out how a third-party
application will collect, access, use, or disclose your personal
information, check the application provider’s policies, which
can usually be found on their website. If you aren’t
comfortable with the third-party application’s policies, don’t
use the application.

Consejo: Para encontrar esta manual para usuarios en

español,por favor visita a www.sprint.com y haz

clic en Support > Devices.

To find this user manual in Spanish, please visit
www.sprint.com

and click Support > Devices.

TX340G User Manual

Table Of Contents

Introduction .............................................................................................5

Overview ............................................................................................ 6

Features ............................................................................................. 6

Menu Option Table ............................................................................ 6

Section 1: Getting Started ....................................................................... 8

1A. Basic Installation............................................................................... 9

Package Contents ........................................................................... 10

Internal Battery Installation ............................................................ 11

Setting Up The Terminal.................................................................. 11

Wall Jack Tester............................................................................... 12

A-GPS for E911................................................................................ 13

Wall Mount Installation.................................................................... 13

LED Indicators ................................................................................. 14

Audible Indicators ...........................................................................15

Section 2: TX340G FWT ....................................................................... 16

2A. Basic Operation/Activation.............................................................. 17

Power ON / OFF ...............................................................................17

Activation ......................................................................................... 17

Setting Up Your Voicemail .............................................................. 18

Sprint Account Passwords .............................................................18

Getting Help ..................................................................................... 19

Making Calls..................................................................................... 20

Receiving Calls ................................................................................20

Sound................................................................................................21

Adjusting Voice Volume..................................................................21

Adjusting Alert Tone Volume...........................................................21

Setting One Minute Alert ................................................................21

Setting Voice Privacy Alert .............................................................21

Setting Connection Alert................................................................. 21

Setting Auto Send Time.................................................................. 22

Using # As Send Key......................................................................22

Setting DTMF Length .....................................................................22

Security.............................................................................................22

Changing Lock Code...................................................................... 22

Restricting Outgoing Calls.............................................................. 23

Activation/Re-Activation Reset .......................................................23

Factory Reset................................................................................. 23

PRL Update....................................................................................23

TTY/TDD............................................................................................24

Mode Setting ..................................................................................24

Section 3: Sprint Service ....................................................................... 25

3A. Advanced Features .........................................................................26

Call ID................................................................................................26

Setting Caller ID Mode ................................................................... 26

Call Waiting ID................................................................................26

Caller Name Display.......................................................................27

Call Waiting ......................................................................................27

Three-Way Calling............................................................................27

Tip: Looking for something? If you don’t see it in the headings
listed here, try the index on page 34 .

TX340G User Manual

Voice Mail Service ........................................................................... 27

Troubleshooting .............................................................................. 29

Specifications .................................................................................. 30

Section 4: Safety and Warranty Information.......................................... 31

4A. Important Safety Information........................................................... 32

Safety Precautions ..........................................................................32

4B. Manufacturer’s Warranty................................................................. 37

Manufacturer’s Warranty ................................................................37

Index .....................................................................................................40

TX340G User Manual



Introduction

This User Manual introduces you to Sprint service and all the features of

your new device. It’s divided into four sections:

♦ Section 1: Getting Started

♦ Section 2: TX340G FWT(Fixed Wireless Terminal)

♦ Section 3: Sprint Service

♦ Section 4: Safety and Warranty Information

Note: Because of updates in TX340G software, this printed manual may
not be the most current version for your TX340G. Visit
www.sprint.com

and sign on to My Sprint to access the most recent

version of the user manual.

WARNING: Please refer to the Important Safety Information section on
Page 32 to learn about information that will help you safely
use your TX340G. Failure to read and follow the Important
Safety Information in this TX340G manual may result in
serious bodily injury, death, or property damage.

TX340G User Manual

Overview

The TX340G is a dual-band (800/1900Mhz) fixed wireless voice terminal

that is perfect for a seamless land-line like service. TX340G is designed

to provide a simple phone service at a home or business. Its Assisted

GPS feature provides E911 service to accurately determine the location

of the caller in case of an emergency. The TX340G allows the users to

migrate from landline to wireless without losing any functionality of their

regular home phone service.

Features

- CDMA2000 1x voice services (backward compatible to IS-95 A/B)

- 800/1900 MHz Dual Band

- TTY/TDD Telephone Support

- 3 multi-colored LED Indicators (Signal, Mode and Power)

- 2 RJ-11 Bridged Ports (with max 4 REN)

- Dial-Tone and DTMF Generation

- Desktop and Wall-Mountable

- Call Waiting, Three-way Calling and Call Forwarding

- Call Restriction

- Type II Caller ID (or Call Waiting Caller ID)

- OTA (IS-683A)

Menu Option Table

Access the menu by first lifting the handset or pressing the TALK button

on your cordless phone and press ** followed by the appropriate number

sequence as shown below.

TX340G User Manual

MENU

("**○○")

Sub Menu ITEM

EXAMPLE

1. Adjusting

Voice

Volume

*Louder

#Lower

**11*(louder)

**11#(lower)

2.AlertVolume *Louder

#Lower

**12*(louder)

**12#(lower)

3.Setting 1

MinuteAlert

*Off

#On

**13*(off)

**13#(on)

4.VoicePrivacy

Alert

*Off

#On

**14*(off)

**14#(on)









1.Sound

5.Connection

Alert

*Off

#On

**15*(off)

**15#(on)

1. Setting Caller

ID

0 No Caller

ID

1 DTMF

Standard

2 FSK

(Bellcore):D

efault

**210#(Nocallerid)

**211#(DTMF)

**212#(FSK)

2. Setting Auto

Send

time

3~9seconds

0OFF

**223#(3seconds)

**220#(off)

3.#asSendkey *Off

#On

**23*(off)

**23#(on)









2.General

4. Setting DTMF

Length

*Long

#Short

**24*(Long)

**24#(Short)

1. Changing  Lock

code

Old lock

code,(Tone)

,

New lock

code,#,

New lock

codeagain

Tochangefrom0000to1234

**310000(confirmtone)

1234#1234#

2.Restricting

OutgoingCalls

Lockcode,

* Off or #

On

Iflockcodeis0000,press

**320000*(off)

**320000#(on)

3. SprintOnly *Off

#On

**33*(off)

**33#(on)

4. Activation/

Re‐Activation

MSL code,

<#>

MSLcodeis000000:

**34000000

5.FactoryReset Resets

module to

factory

default,<#>

Iflockcodeis0000:

**350000







3.Security

6.UpdatePRL Lock code,

<#>

Iflockcodeis0000:

**360000







4.TTY

1.TTYModeSet 0TTYFULL

1TTYTALK

2TTYHEAR

3 TTY OFF

(Default)

**410#:TTYFULL

**411#:TTYTALK

**412#:TTYHEAR

**413#:TTYOff

Three escalating beeps (bee-bee-beep) indicate a successful entry.

Three short beeps (beep-beep-beep) indicate an unsuccessful entry.

TX340G User Manual

Section 1

Getting Started

TX340G User Manual



1A. Basic Installation

♦ Package Contents(page10)

♦ Internal Battery Installation(page11)

♦ Setting Up The Terminal(page11)

♦ Wall Jack Tester(page12)

♦ GPS for E911(page13)

♦ Wall Mount Installation(page13)

♦ LED Indicators(page14)

♦ Audible Indicators(page15)

TX340G User Manual

Package Contents

After opening the package, check to make sure that you have all the

parts shown below.

If any item is missing or broken, please call your service provider’s

support center.

① TX340G 1x Fixed Wireless Terminal

② CDMA Dual Band Dipole and AGPS Antenna

③ Power Adapter (Input: AC100-240V, 50/60Hz / Output:5V/2A)

④ Backup Battery

⑤ User Manual

⑥ Stand bracket

⑦ RJ-11 Phone Cord

⑧ Home Wiring Line Tester

CAUTION

Use the provided power adapter only. Using other power adapter may cause

permanent damage to the terminal.

TX340G User Manual

Internal Battery Installation

This TX340G operates by receiving electricity from an electrical outlet or

internal battery.

1. Open the battery cover on the bottom side of the terminal.

2. Connect the Battery power cable to the terminal.

3. Insert the battery pack in the right position between the hold bars.

4. Close the battery cover.

Setting Up The Terminal

1. Connect the antenna by screwing it into the TNC connector on the

back of the terminal.

2. Connect a wired or cordless telephone to the terminal using the RJ-11

phone cord.

3. Plug the AC adapter plug into the DC 5V jack of the Terminal.

4. Plug the AC adapter plug into an appropriate electrical outlet.

Connecting the Terminal to Home Phone Wall Outlet.

The TX340G can be connected to a home wall phone jack to generate a

dial tone service throughout the entire home and allow users to use

phones from any other home wall phone jack. Please verify that the

home wall phone jacks do not have existing active telephone service and

that they are not powered. Before connecting the terminal to home wall

jack, please test with the included “Wall Jack Tester”.

NOTE: Use wired or cordless telephones compatible to FCC part

68 only. Non-compliant telephones may not work properly.

TX340G User Manual

Wall Jack Tester (PSTN Line Tester)

The wall jack tester will verify if the wall phone jack is powered by existing

or previous landline phone service.

1. Plug the tester into the wall jack.

2. If tester’s Green colored LED illuminates (ON), your PSTN line is still

active and powered. In this case, contact your existing or previous

landline phone service provider to disconnect the phone service and

power.

3. If Green colored LED does not illuminate, the wall phone jack is not

powered and you can safely connect your terminal to wall jack.

[LED OFF – line is safe to use]

IMPORTANT NOTE

DO NOT CONNECT YOUR TERMINAL TO A WALL JACK IF PSTN

LINE IS STILL IN SERVICE.

Connecting the terminal to the live wall jack may interfere with the

existing phone service

and damage the terminal.

NOTE: Alternately, 2-line cross adapter may be used to
bypass the powered first phone line. Please see next
section, using 2-line cross adapter.

TX340G User Manual

A-GPS for E911

Your terminal supports an A-GPS feature to meet a FCC 911 mandate,

which makes the location of the terminal available to 911 operators in the

case of emergency situations. During the emergency call, all the LEDs on

the terminal will blink and your location can then be determined by the

911 operator.

Wall Mount Installation

1. Mark two mounting holes locations on a wall to match the screw holes

on the back of the terminal.

2. Drill two holes and put screws at the marked locations.

3. Tighten the screws until the head is about 5mm from the wall.

4. Plug in the AC power connector and route the power cord in the

groove, if needed. Connect antenna.

5. Hang the terminal on the screws using the two holes on the back.

6. Push the terminal down until the unit is firmly locked into place.

TX340G User Manual

GETTING TO KNOW THE TERMINAL

LED Indicators

Item Color Status Description

Solid

In Battery Mode: Fully Charged

In Adaptor mode: Connected

Green

Blinking Charging

Solid Mid Battery Level Orange

Blinking Battery Error

Solid Low Battery Red

Blinking Low Battery Warning

POWE

R

OFF - No Battery

Green Solid Signal>-75db

Green Slow

Blinking

3S off, 1S on, In Roam status

Orange Solid Good Signal

Orange

Slow

Blinking

3S off, 1S on, In Roam status,

Signal>-90db

Red Solid Signal < -90db

SIGNAL

Red Slow 3S off, 1S on, In Roam

Blinking status,Signal<-90db

OFF - No service

Solid Off-Hook or In Use

Green

Blinking Incoming Call

MODE/

MSG

Orange Blinking Voice Mail Waiting

E911

Call

All LEDs Blinking

All LEDs blink during emergency

call

TX340G User Manual

Audible Indicators



Type Condition Meaning

Normal dial

tone

Freq:350 + 440 Hz

Cadence: Continuous
Duration: 30s ±2s

The FWT is

in-service with

adequate receive

signal.

No Service tone

Frequency:425Hz

Cadence:1.5s on / 0.8s

off,

0.33s on / 0.8s

off

FWT is not capable

of making or

receiving calls.

Outgoing call

restriction tone

Frequency: 425Hz

Cadence:0.8son/o.2soff

FWT is not capable

of making calls but is

capable of receiving

calls.

Howler tone

Frequency:1400+2060/

2450+2600Hz

Cadence:100ms on/

100ms off

The handset is not

properly laid down.

Checking the

handset.

TX340G User Manual



Section 2

TX340G FWT

(Fixed Wireless Terminal)

TX340G User Manual



2A. Basic Operation/Activation

♦ Power ON / OFF(page17)

♦ Activation(page17)

♦ Setting Up Your Voicemail(page18)

♦ Sprint Account Passwords(page18)

♦ Getting Help(page19)

♦ Making Calls(page20)

♦ Receiving Calls(page20)

♦ Sound(page21)

♦ Security(page22)

♦ TTY/TDD(page24)

Power ON / OFF

The power switch is located on the back side of the terminal

1. Turn on the unit by moving switch to ON position.

2. Turn off the unit by moving switch to OFF position.

Activation

1. Check if the terminal is turned on and setup properly.

2. Check signal LED to ensure the terminal is receiving a good signal.

3. With a house phone connected to the terminal, pick up the handset of

the phone.

4. When you hear dial tone, press the Activation sequence **34 000000#.

5. The terminal will begin the Activation process.

NOTE: When you turn on the terminal, Power LED is Green then

turns to Green, Orange or Red depending on battery power .It

automatically searches for cellular service.

After successfully acquiring cellular service, the Signal LED turns

to Green, Orange or Red depending on signal strength.

NOTE: If you purchased your phone at a Sprint Store, it is

probably activated and ready to use.

If you received your phone in the mail and it is for a new

Sprint account or a new line of service, it is designed to

activate automatically. To confirm your activation, make a phone

call.

If you received your phone in the mail and you are activating

a new phone for an existing number on your account, you

will need to go online to activate your new phone.

From your computer’s Web browser, go to

www.sprint.com/activate

and complete the on screen

instructions to activate your phone.

When you have finished, make a phone call to confirm your

activation. If your phone is still not activated or you do not have

access to the Internet, contact Sprint Customer Service at

1-888-211-4727 for assistance.

TX340G User Manual

Setting Up Your Voicemail

Your phone automatically transfers all unanswered calls to your

voicemail, even if your phone is in use or turned off. You should set up

your Sprint Voicemail and personal greeting as soon as your phone is

activated. Always use a password to protect against unauthorized

access.

1. Dial your Sprint voicemail number .

2. Follow the system prompts to:

¾ Create your password.

¾ Record your name announcement.

¾ Record your greeting.

For more information about using your voicemail, see “Voicemail” on

page 27

Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal

account information, your voicemail account, and your data services

account. To ensure that no one else has access to your information, you

will need to create passwords to protect your privacy.

Account Username and Password

If you are the account owner, you will create an account username and

password when you sign on to www.sprint.com

. (Click Sign in and then

click Sign up now! to get started).If you are not the account owner (if

someone else receives the bill for your Sprint service), you can get a

sub-account password at www.sprint.com

.

Voicemail Password

You’ll create your voicemail password when you set up your voicemail.

See “Setting up Your Voicemail” on page 28 for more information on your

voicemail password.

NOTE: Voicemail Password

Sprint strongly recommends that you create a password when setting

up your voicemail to protect against unauthorized access. Without a

password, anyone who has access to your phone is able to access

your voicemail messages.

TX340G User Manual

Getting Help

Managing Your Account

Online: www.sprint.com

¾ Access your account information.

¾ Check your minutes used (depending on your Sprint service

plan).

¾ View and pay your bill.

¾ Enroll in Sprint online billing and automatic payment.

¾ Purchase accessories.

¾ Shop for the latest Sprint phones.

¾ View available Sprint service plans and options.

¾ Learn more about data services and other products like Sprint

Picture Mail, games, ringers, screen savers, and more.

From Your Sprint Phone

¾ Press *4 to check minute usage and account balance.
¾ Press *3 to make a payment.
¾ Press *2 to access a summary of your Sprint service plan or get

answers to other questions

From Any Other Phone

¾ Sprint Customer Service: 1-888-211-4727.
¾ Business Customer Service: 1-800-927-2199.

Sprint 411

Sprint 411 gives you access to a variety of services and information,

including residential, business, and government listings; movie listings or

showtimes; driving directions, restaurant reservations, and major local

event information. You can get up to three pieces of information per call,

and the operator can automatically connect your call at no additional

charge.

There is a

per-call charge

to

use

Spri nt

411, and you will

be billed for

airtime.

¾ Press 411

Sprint Operator Services

Sprint Operator Services provides assistance

when you place co

llect

calls or when

you place calls billed to a

local telephone calling card or

third

party.

¾ Press 0

.

For more information or to see the la

test in products and services,

visit

us online

at

www.sprint.com.

TX340G User Manual

Making Calls

1. Check if the terminal is turned on.

2. Pick up the handset of the phone.

3. If you hear a dial tone, dial the desired telephone number by using the

wired or cordless telephone’s keypad.

4. Wait for about 3 seconds until the call is automatically processed by

the terminal. (Auto Dial Time can be configured from 3 seconds to 9

seconds, or turned-off).

5. When the other recipient answers, begin conversation.

6. To hang up, put the phone receiver back on the phone hook or press

the TALK or OFF button on your phone.

Receiving Calls

The wired or cordless telephone(s) connected to the terminal ring

when an incoming call comes in.

1. Pick up the phone receiver to answer the call.

2. To disconnect after the call is finished, place the handset on the phone

hook or press the TALK or OFF button on your phone.

NOTE: You can dial a phone number with a maximum of 32 digits,

including * and #.

NOTE: If “# as Send Key” feature is enabled, press the # button to

process the call immediately after entering the dialed number.

Default setting is OFF. Please refer to the page 14 for “Using # as

Send Ke

y

”.

NOTE: If Connection Alert is turned on, a beep is heard when the

call is connected. The default setting is OFF.

NOTE 1: If using cordless phone, press TALK or OFF button to

answer the phone call. Refer to the cordless phone user manual for

instruction.

NOTE 2: Make sure that the attached telephone(s) ringers are

enabled.

TX340G User Manual

Sound

Adjusting Voice Volume

You can control the volume level of the terminal.

1. Pick up the handset and listen to the dial-tone.

2. Press **11* to raise the voice volume.

3. Press **11# to lower the voice volume.

4. A confirmation beep will sound.

Adjusting Alert Tone Volume

1. Pick up the handset.

2. Press **12* to raise the alert tone volume.

3. Press **12# to lower the alert tone volume.

Setting One Minute Alert

When this feature is enabled, a discrete tone is generated at each

one minute interval on the receiver during a conversation for both

incoming and outgoing calls. This tone is to help the user keep

track of the phone usage. To change the setting:

1. Pick up the handset.

2. Press **13# to enable the feature.

3. Press **13* to disable the feature.

Setting Voice Privacy Alert

If enabled, a beep is generated when Voice Privacy is on.

To change the setting:

1. Pick up the handset.

2. Press **14# to enable the feature.

3. Press **14* to disable the feature.

Setting Connection Alert

If enabled, a discrete tone is generated on the receiver when a call is

connected.

To change the setting:

1. Pick up the handset.

2. Press **15# to enable the feature.

3. Press **15* to disable the feature.

NOTE 1: Some phones may have their own volume control.

Use both the terminal and the phone volume controls to

optimize the sound level.

NOTE 2: Volume cannot be adjusted while a conversation is in

progress.

NOTE: The default setting may depend on the service provider.

TX340G User Manual

Setting Auto Send Time

Similar to a landline phone, the terminal automatically makes the

call shortly after the user finishes entering the phone number. To

change the setting:

1. Pick up the handset.

2. Press **22 Then press 3 ,9 or 0 and press # .

For example, to set the auto-send time to 5 seconds, press **225# .

Using # As Send Key

Similar to mobile phones, pressing the # key after entering the

phone number can act as SEND key.

This feature can be enabled or disabled. To change the setting:

1. Pick up the handset.

2. Press **23# to enable the feature.

3. Press **23* to disable the feature.

Setting DTMF Length

Some ARS (Automatic Response Service) require short or long

DTMF tones depending on the system. To change the setting:

1. Pick up the handset.

2. Press **24# to select Short DTMF tone.

3. Press **24* to select Long DTMF tone.

Security

Changing Lock Code

The lock code prevents the terminal from being used by an

unauthorized person without permission. The default lock code is

0000 .

To change the lock code:

1. Pick up the handset.

2. Press **31 .

3. Enter the old 4 digit lock code. For example 0000 , a long beep will

sound as confirmation. If not correct, an error tone will sound.

4. Enter the new 4 digit lock code followed by # . For example 1234# , a

long beep will sound as confirmation.

5. Re-enter the new 4 digit lock code followed by # . For example 1234# ,

a long beep will sound as confirmation. If not correct, an error tone will

sound.

NOTE 1: 0 value disables auto-send. If disabled, the user must

press # to make a call. # functions as a SEND key on the mobile

phone. If auto-send time is set to 0, then the # as SEND feature is

automatically enabled.

NOTE 2: The default auto send time is 3 seconds.

NOTE: The default setting is OFF. If the Auto-Send Time is set as 0, then

“# as SEND key” feature is automatically enabled.

TX340G User Manual

For example, to change the lock code from 0000 to 1234 , press

**31 0000 1234#

1234# .

Restricting Outgoing Calls

This feature can be used to block outgoing calls from being made.

But incoming call can still be received.

To change the setting:

1. Pick up the handset.

2. Press **32 .

3. Enter 4 digit lock code.

4. Press # to enable or * to disable.

Activation/Re-Activation Reset

Reset the user configuration to default settings.

1. Pick up the handset.

2. Press **34 .

3. Enter the 6 digit MSL code.

4. Press # to reset. If not correct, an error tone will sound.

Factory Reset

Reset the user configuration to factory default settings.

1. Pick up the handset.

2. Press **35 .

3. Enter the 4 digit lock code.

4. Press # to reset. If not correct, an error tone will sound.

PRL Update

This feature can be used to update PRL.

To change the setting:

1. Pick up the handset.

NOTE 1: The default lock code is 0000 . To change, refer to

“Changing Lock Code” section.

NOTE 2: If someone tries to make a call when outgoing call

restriction is enabled, the terminal sounds a beep and howler

NOTE 1: The default MSL code is 000000.

NOTE 2: Activation/Re-Activation reset includes Moto C24 default

settings and send activate command.

NOTE 1: The default lock code is 0000. To change, refer to

“Changing Lock Code” section.

NOTE 2: Factory reset includes auto send time, lock code, call

restrictions, caller ID type, voice privacy alert, connection alert and

1 minute alert.

TX340G User Manual

2. Press **36 .

3. Enter 4 digit lock code.

4. Press # to enable. If not correct, an error tone will sound.

TTY/TDD

Mode Setting

To use the TTY/TDD feature, refer to following instruction. The default

setting is OFF.

1. Connect the TTY/TDD phone to the terminal through the RJ-11 jack.

2. Pick up the handset.

3. Press **410# for TTY Full Mode.

4. Press **411# for TTY Talk Mode.

5. Press **412# for TTY Hear Mode.

6. Press **413# for Off.

NOTE 1: For the detailed instructions, contact your service provider.

NOTE 2: Some TTY device may not generate the DTMF tone for *

and #, which is necessary to change the TTY/TDD mode. In such

case, please use regular analog phone to enter the mode change key

sequence.

NOTE 1: The default lock code is 0000 . To change, refer to

“Changing Lock Code” section.

NOTE 2: Need good signal can update PRL to succeed.

TX340G User Manual

Section 3

Sprint Service

TX340G User Manual

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3A. Advanced Features

♦ Call ID(page26)

♦ Call Waiting(page27)

♦ Three-Way Calling(page27)

♦ Voice Mail Service(page27)

♦ Troubleshooting(page29)

♦ Specifications(page29)

Call ID

Caller ID allows people to identify a caller before answering the phone by

displaying the number of the incoming call. If you do not want your

number displayed when you make a call, follow these steps.

1. Press *67.

2. Enter a phone number.

To permanently block your number, call Sprint Customer Service.

Setting Caller ID Mode

If your phone connected to the terminal is caller ID enabled, you can

set the terminal to display the caller identification number or name

on the LCD display of the wired or cordless phone.

To change the setting:

1. Pick up the handset.

2. Press **210# to disable the Caller ID feature.

3. Press **211# to enable DTMF Standard type.

4. Press **212# to enable FSK (Bellcore) type.

Call Waiting ID

The Call Waiting ID feature allows the display of the second caller’s

number while already in a conversation (call waiting). This feature

works only with FSK Caller ID setting. In order to use this feature,

the corded/cordless phone must support caller ID and call waiting

ID, also known as type II caller identification.

NOTE: The default setting of Caller ID is FSK.

TX340G User Manual

Caller Name Display

This feature allows the display of the caller’s name on the corded or

cordless phones that support alpha-numeric display for caller name

display. This is a network dependent feature and works only if your

service provider supports it. This feature may require an upgrade to

premium service or an additional fee.

Call Waiting

Call Waiting is a feature which enables you to be alerted to a second

incoming call when you are already on a phone call. Your service

provider may or may not provide this feature. Please contact with

your service provider to inquire. To use call waiting:

1. You will hear a beep from the earpiece when a second call is incoming.

2. Press the hook or press the FLASH key to answer to the second call.

3. Press the hook again or press the FLASH key to return to the first call.

Three-Way Calling

Three-Way Calling is a feature that enables you to set up a

three-way conversation with two other callers. Your service provider

may or may not provide this feature. Please contact with your

service provider to inquire. To use three-way calling:

1. Place a call, after answering.

2. Place a second call: press the hook or FLASH key, input numbers then

press the hook or FLASH key again to dial-out the number.

3. When the second call is answered, press the hook or press the FLASH

key to start a three-way call.

Voice Mail Service

When you receive voice message(s), the MODE/MSG LED will blink

orange in color on the terminal. When you lift the receiver, a

stuttered voice message tone will be heard. Once your voice

messages are checked and deleted, the LED turns off and the

shuttered dial tone will return to a steady tone after few seconds.

The Voice mail feature may not be part of your service, so please

check with your service provider.

TX340G User Manual

Setting Up Voice/Accessing your Voice Mail
service

Please check with your service provider for the voice mail access

number.

Yo u r

terminal automatically

transfers all

unanswered

calls

to

your

voicemail, even

if

your terminal is in use or turned off. You

should set up

your Sprint

V

oicemail and personal greeting as soon as your terminal is

activated.

Always

use a password to

protect against

unauthorized

access.

1. Dial the voice mail access number as normal phone number.

2. Follow the system prompts to:

¾ Create your

passwor

d.

¾ Record your name anno

uncement.

¾ Record your

gr

eeting.

Voicemail Notification

The MODE/MSG LED will blink orange in color.

When you lift the receiver, a stuttered voice message tone will be heard.

Retrieving Your Voicemail Messages

You can review your messages directly by dialing your voicemail number.

Using Another Phone to Access Messages

1. Dial your voicemail number (your phone number)

2. When your voicemail answers, press * (the star key)

3. Enter your password.

Follow the voice instruction to listen and delete the messages.

NOTE: Initially, you may need to set-up voice mail. Follow the voice

instructions to set-up the voice mail service.

NOTE: Voicemail Password

Sprint strongly recommends that you create a password when setting

up your voicemail to protect against unauthorized access. Without a

password, anyone who has access to your phone is able to access

your voicemail messages.

TX340G User Manual

Troubleshooting

Problem: I Can’t Place a Call

1. Check the Terminal’s Power LED to make sure the Terminal is ON.

2. Check the antenna to make sure it is tightly connected to the Terminal.

3. Check the phone cord to make sure it is properly connected between

the Terminal’s RJ-11 port and the Telephone’s RJ-11 port.

4. In case that the telephone isn’t functioning properly, try connecting the

Terminal to a different telephone.

5. If you perform all of the above steps and still can’t make a call, contact

your service provider.

Problem: I Can’t Receive a Call

1. Check the handset to make sure it is placed properly on the cradle.

2. Check the Terminal’s Power LED to make sure the Terminal is ON.

3. Check the antenna to make sure it is tightly connected to the Terminal.

4. If you perform all of the above steps and still can’t receive a call,

contact your service provider.

Problem: No Power

1. Make sure the power adapter (or External Power Supply) is securely

connected between the electrical outlet and the Terminal.

2. Make sure a back-up battery is properly connected to the Terminal.

(Refer to Basic Installation section, Page 9)

3. When using in battery-only mode, make sure the back-up battery is

fully charged. To view the charge level, check the Terminal’s power LED.

(Refer to LED Indicators section, Page 14)

4. Make sure the power switch is in the ON position. The power switch is

located on the back side of the Terminal.

Problem: No Signal

If you don’t hear any dial tone through the handset and RSSI (Received

Signal Strength Indication) LED is OFF,

1. Check the Terminal’s Power LED to make sure it is ON.

2. Make sure your telephone is operational.

3. Make sure the antenna is tightly connected to the Terminal.

If the Terminal is powered on and the antenna is properly connected to

the Terminal but you still don’t hear a dial tone or see a light on the RSSI

LED, contact your service provider.

TX340G User Manual

Specifications

Item Description Remark

Air Interface CDMA2000 1X

RF Module Motorola C24

RF Frequency 800MHz/1900Mhz Dual band

LED Indicator - 3 multi color

- POWER,SIGNAL and

MODE/MSG

Green,

Orange, Red,

Off

Interface - 2 RJ-11 Ports (bridged), Max

4 REN

- DC power Jack

- Power ON/OFF Switch

- TNC Connector for CDMA

antenna with GPS antenna

Special

Feature

AGPS for E911 Service

Automatic Sending

Caller ID(DTMF, Bellcore)

Tone Dial, No service, Howler, Alert,

Stutter, Menu OK, Menu NOK

Call feature Hook Flash

Call Waiting

Call Forwarding

Three-way Calling

Battery - Li-ion rechargeable battery

- Capacity :1800mAh

(Standard)

* Stand by time: >10 hrs, 24

preferred

* Talk time: >1.5 hrs, 3

preferred

Power Adapter - Input: AC100-240V, 50/60Hz

- Output:5V/ 2A

Dimension - Size: 165 X 158 X 26 (mm)

- Weight: 310g

With standard

battery

Operating

Condition

- Temperature: -20 ℃ ~ 60℃

- Relative humidity : 10~95%

- Air pressure : 86~106kpa

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TX340G User Manual

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Section 4

Safety and Warranty

Information



TX340G User Manual

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4A. Important Safety Information

♦ General Precautions (page 32)

♦ Maintaining Safe Use of and Access to Your Device (page 32)

♦ Caring for the Battery (page 33)

♦ Radio Frequency (RF) Energy (page 34)

♦ Owner’s Record (page 36)

This booklet contains important operational and safety information

that will help you safely use your device. Failure to read and follow the

information provided in this phone guide may result in serious bodily

injury, death, or property damage.

General Precautions

There are several simple guidelines to operating your device properly

and maintaining safe, satisfactory service.

z Avoid exposing your device and accessories to rain or liquid spills. If

your device does get wet, immediately turn the power off and

remove the battery.

z Do not expose your device to direct sunlight for extended periods of

time.

z Although your device is quite sturdy, it is a complex piece of

equipment and can be broken. Avoid dropping, hitting, bending, or

sitting on it.

z Any changes or modifications to your device not expressly approved

in this document could void your warranty for this equipment and

void your authority to operate this equipment.

Maintaining Safe Use of and Access to Your
Device

Note: For the best care of your device, only Sprint-authorized

personnel should service your device and accessories. Failure to do

so may be dangerous and void your warranty.

TX340G User Manual

Following Safety Guidelines

To operate your device safely and efficiently, always follow any special

regulations in a given area. Turn your device off in areas where use is

forbidden or when it may cause interference or danger.

Using Your Device Near Other Electronic Devices

Most modern electronic equipment is shielded from radio frequency (RF)

signals. However, RF signals from wireless device may affect

inadequately shielded electronic equipment.

RF signals may affect improperly installed or inadequately shielded

electronic operating systems or entertainment systems in motor vehicles.

Check with the manufacturer or their representative to determine if these

systems are adequately shielded from external RF signals. Also check

with the manufacturer regarding any equipment that has been added to

your vehicle.

Consult the manufacturer of any personal medical devices, such as

pacemakers and hearing aids, to determine if they are adequately

shielded from external RF signals.

Turning Off Your Device in Dangerous Areas

To avoid interfering with blasting operations, turn your device off when in

a blasting area or in other areas with signs indicating twoway radios

should be turned off. Construction crews often use remote-control RF

devices to set off explosives.

Turn your device off when you’re in any area that has a potentially

explosive atmosphere. Although it’s rare, your device and accessories

could generate sparks. Sparks can cause an explosion or fire, resulting in

bodily injury or even death. These areas are often, but not always, clearly

marked. They include:

z Fueling areas such as gas stations.

z Below deck on boats.

z Fuel or chemical transfer or storage facilities.

z Areas where the air contains chemicals or particles such as grain,

dust, or metal powders.

z Any other area where you would normally be advised to turn off your

vehicle’s engine.

Restricting Children’s Access to Your Device

Your device is not a toy. Do not allow children to play with it as they could

hurt themselves and others, damage the device or make calls that

increase your Sprint invoice.

Caring for the Battery

Protecting Your Battery

The guidelines listed below help you get the most out of your battery’s

performance.

TX340G User Manual

z Recently there have been some public reports of wireless device

batteries overheating, catching fire, or exploding. It appears that

many, if not all, of these reports involve counterfeit or inexpensive,

aftermarket-brand batteries with unknown or questionable

manufacturing standards. Sprint is not aware of similar problems

with Sprint device resulting from the proper use of batteries and

accessories approved by Sprint or the manufacturer of your device.

Use only Sprint-approved or manufacturer-approved batteries and

accessories found at Sprint Stores or through your device’s

manufacturer, or call 1-866-866-7509 to order. They’re also available

at www.sprint.com/accessories. Buying the right batteries and

accessories is the best way to ensure they’re genuine and safe.

z In order to avoid damage, charge the battery only in temperatures

that range from 32° F to 113° F (0° C to 45° C).

z Don’t use the battery charger in direct sunlight or in high humidity

areas, such as the bathroom.

z Never dispose of the battery by incineration.

z Keep the metal contacts on top of the battery clean.

z Don’t attempt to disassemble or short-circuit the battery.

z The battery may need recharging if it has not been used for a long

period of time.

z It’s best to replace the battery when it no longer provides acceptable

performance. It can be recharged hundreds of times before it needs

replacing.

z Don’t store the battery in high temperature areas for long periods of

time. It’s best to follow these storage rules:

 Less than one month:

-4° F to 140° F (-20° C to 60° C)

 More than one month:

-4° F to 113° F (-20° C to 45° C)

Disposal of Lithium Ion (Li-Ion) Batteries

Do not handle a damaged or leaking Li-Ion battery as you can be

burned. For safe disposal options of your Li-Ion batteries, contact your

nearest Sprint authorized service center.

Special Note: Be sure to dispose of your battery properly. In some areas,

the disposal of batteries in household or business trash may be

prohibited.

Radio Frequency (RF) Energy

Understanding How Your Device Operates

Your device is basically a radio transmitter and receiver. When it’s turned

on, it receives and transmits radio frequency (RF) signals. When you use

your device, the system handling your call controls the power level. This

power can range from 0.006 watt to 0.2 watt in digital mode.

Knowing Radio Frequency Safety

The design of your device complies with updated NCRP standards

described below.

TX340G User Manual

4B. Manufacturer’s Warranty

♦ Manufacturer’s Warranty(page37)

TX340G FWT has been designed to provide you with reliable, worry-free

service. If for any reason you have a problem with your equipment,
please refer to the manufacturer’s warranty in this section.

For information regarding the terms and conditions of service for your

TX340G FWT, please visit www.sprint.com or call Sprint Customer

Service at 1-888-211-4727.

Manufacturer’s Warranty

Personal Communications Devices, LLC (the Company) warrants to the

original retail purchaser of this handheld portable cellular telephone that

should this product or any part thereof during normal consumer

usage and conditions, be proven defective in material or workmanship

that results in product failure within the first ninety (90) day period from

the date of purchase, such defect(s) will be repaired or replaced (with

new or rebuilt parts) at the Company’s option, without charge for parts or

labor directly related to the defect(s).The antenna, keypad, display,

rechargeable battery and battery charger, if included, are similarly

warranted for ninety (90) days from date of purchase.

This Warranty extends only to consumers who purchase the product in

the United States or Canada and it is not transferable or assignable. This

Warranty does not apply to:

(a) Product subjected to abnormal use or conditions, accident,

mishandling, neglect, unauthorized alteration, misuse, improper

installation or repair or improper storage;

(b) Product whose mechanical serial number or electronic serial number

has been removed, altered or defaced.

(c) Damage from exposure to moisture, humidity, excessive

temperatures or extreme environmental conditions;

(d) Damage resulting from connection to, or use of any accessory or

other product not approved or authorized by the Company;

(e) Defects in appearance, cosmetic, decorative or structural items such

Note: In addition to the warranty provided by your TX340G’s

manufacturer, which is detailed on the following pages, Sprint

offers a number of optional plans to cover your equipment for

non-warranty claims. Sprint Total Equipment Protection

provides the combined coverage of the Sprint Equipment

Replacement Program and the Sprint Equipment Service

and Repair Program, both of which are available separately.

Each of these programs may be signed up for within 30 days of

activating your phone. For more details, please visit your

nearest Sprint Store or call Sprint at 1-800-584-3666.

TX340G User Manual

as framing and non-operative parts;

(f) Product damaged from external causes such as fire, flooding, dirt,

sand, weather conditions, battery leakage, blown fuse, theft or improper

usage of any electrical source.

The Company disclaims liability for removal or reinstallation of the

product, for geographic coverage, for inadequate signal reception by the

antenna or for communications range or operation of the cellular system

as a whole. When sending your wireless device to Personal

Communications Devices, LLC for repair or service, please note that any

personal data or software stored on the device may be inadvertently

erased or altered. Therefore, we strongly recommend you make a back

up copy of all data and software contained on your device before

submitting it for repair or service. This includes all contact lists,

downloads (i.e., third-party software applications, ringtones, games and

graphics) and any other data added to your device. In addition, if your

wireless device uses a SIM or Multimedia card, please remove the card

before submitting the device and store for later use when your device is

returned, Personal Communications Devices, LLC is not responsible for

and does not guarantee restoration of any third-party software, personal

information or memory data contained in, stored on, or integrated with

any wireless device, whether under warranty or not, returned to Personal

Communications Devices, LLC for repair or service. To obtain repairs or

replacement within the terms of this Warranty, the product should be

delivered with proof of Warranty coverage (e.g., dated bill of sale), the

consumer’s return address, daytime phone number and/or fax number

and complete description of the problem, transportation prepaid, to the

Company at the address shown below or to the place of purchase for

repair or replacement processing. In addition, for reference to an

authorized Warranty station in your area, you may telephone in the

United States [phone], and in Canada [phone] (in Ontario

call 416-695-3060).

THE EXTENT OF THE COMPANY’S LIABILITY UNDER THIS

WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT

PROVIDED ABOVE AND, IN NO EVENT, SHALL THE COMPANY’S

LIABILITY EXCEED THE PURCHASE PRICE PAID BY PURCHASER

FOR THE PRODUCT.ANY IMPLIED WARRANTIES, INCLUDING ANY

IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF

THIS WRITTEN WARRANTY. ANY ACTION FOR BREACH OF ANY

WARRANTY MUST BE BROUGHT WITHIN A PERIOD OF 18 MONTHS

FROM DATE OF ORIGINAL PURCHASE. IN NO CASE SHALL THE

COMPANY BE LIABLE FOR ANY SPECIAL CONSEQUENTIAL OR

INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER

WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER. THE

COMPANY SHALL NOT BE LIABLE FOR THE DELAY IN RENDERING

SERVICE UNDER THIS WARRANTY OR LOSS OF USE DURING THE

TIME THE PRODUCT IS BEING REPAIRED OR REPLACED.

No person or representative is authorized to assume for the Company

any liability other than expressed herein in connection with the sale of

this product. Some states or provinces do not allow limitations on how

long an implied warranty lasts or the exclusion or limitation of incidental

TX340G User Manual

or consequential damage so the above limitation or exclusions may not

apply to you. This Warranty gives you specific legal rights, and you may

also have other rights, which vary from state to state or province to

province.

IN USA: Personal Communications Devices, LLC

555 Wireless Blvd.

Hauppauge, NY 11788

[phone]

IN CANADA: PCD Communications Canada, LTD

5535 Eglinton Avenue West

Suite# 234

Toronto, ON M9C 5K5

[phone]

TX340G User Manual



Index

Numerics

3-Way Call 27

A

Audible Indicators 15

A-GPS for E911 13

Alert Tone Volume 21

Auto Send Time 22

Activation 17

B

Battery Installation 9

C

Connection Alert 21

Caller ID Mode 26

Call Waiting ID 26

Caller Name Display 27

Call Waiting 27

D

DTMF Length 22

F

Factory Reset 23

Features 26

I

Installation 9

L

LED Indicators 14

Lock Code 22

M

Making Calls 20

Menu Option Table 6

Manufacturer’s Warranty 37

O

Overview 6

One Minute Alert 21

Outgoing Calls 23

P

Package Contents 10

Power ON/OFF 17

PRL Update 23

R

Receiving Calls 20

S

Setting Up The Terminal 11

Sound 21

Send Key 22

Security 22

Specifications 30

Safety Precautions 32