Sprint Sprint Protege Sprint Protege Keyset - with Display

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PROTEGÉ

Digital Hybrid Key System

Keyset User Guide—with Display

Item Number 699029

PRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL

ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE WITHOUT NOTICE

Contents

chapter

Introduction

Answering Calls

Making Calls

1.How To Use This Guide . . . . . . . .1

2.Your Keyset’s Parts . . . . . . . . . . . .2

3.Understanding the Lights . . . . . . .6

4.Understanding the Tones . . . . . . .7

5.Care Of Your Keyset . . . . . . . . . . .7

6.Your Protegé Phone System . . . . .8

1.Answering Calls . . . . . . . . . . . . . .9

2.Call Pickup . . . . . . . . . . . . . . . . .10

3.Call Forward . . . . . . . . . . . . . . . .11

4.Avoiding Calls . . . . . . . . . . . . . . .19

1.Placing Intercom Calls . . . . . . . .21

2.Intrusion . . . . . . . . . . . . . . . . . . .23

3.Off-Hook Voice Announce . . . . . .24

4.Alert . . . . . . . . . . . . . . . . . . . . . .25

5.Placing Outside Calls . . . . . . . . .26

6.Redialing . . . . . . . . . . . . . . . . . .28

7.Dialing Speed Dial Numbers . . . .30

8.Dialing Directory And Speed

Dial Numbers By Name . . . . . . . .31

9.Special Dialing . . . . . . . . . . . . . .32

10.Callback . . . . . . . . . . . . . . . . . . .33

11.Camp On . . . . . . . . . . . . . . . . . .35

12.Authority Code . . . . . . . . . . . . . .36

chapter

Call Handling

chapter

Protegé®Keyset User Guide - with display

Paging And

Messaging

1.Hold . . . . . . . . . . . . . . . . . . . . . .37

2.Transferring Calls . . . . . . . . . . . .39

3.Conference . . . . . . . . . . . . . . . . .42

1.Paging . . . . . . . . . . . . . . . . . . . .45

2.Station-to-Station Messages . . . .47

3.Premises Messages . . . . . . . . . .49

4.Creating Personal Messages . . .50

Contents

chapter

Convenience Features

Customizing Your Keyset

Voice Mail And Data Features

1.Mute . . . . . . . . . . . . . . . . . . . . . .53

2.Reminder Service . . . . . . . . . . . .54

3.Speed Dial Numbers . . . . . . . . . .55

4.Group Listen . . . . . . . . . . . . . . . .60

5.Hunt Group Features . . . . . . . . . .61

1.Three Features For Easier

Dialing . . . . . . . . . . . . . . . . . . . . .63

2.Three Features For Easier

Answering . . . . . . . . . . . . . . . . . .66

3.Security . . . . . . . . . . . . . . . . . . . .68

4.Feature Code Settings . . . . . . . . .70

5.Setting The Feature Keys . . . . . .71

6.Headset Operation . . . . . . . . . . .75

7.Background Music . . . . . . . . . . . .76

1.Voice Mail Features . . . . . . . . . . .77

2.Data Features . . . . . . . . . . . . . . .80

Glossary . . . . . . . . . . . . . . . . . . . . .81

Index . . . . . . . . . . . . . . . . . . . . . . . .83

Protegé®Keyset User Guide - with display

chapter

one

Introduction

1. How to Use this Guide

Your Protegé Display keyset is the perfect tool for today’s workplace. This guide shows you how to set and use your phone’s many advanced and laborsaving features. Some features are only available with specific software versions. If you are not sure whether a feature is available to you, please see your system administrator.

Getting Started

Read this chapter carefully; it contains some important safety instructions. Then, flip through the rest of the guide to become familiar with how information is organized. Study the features you will use on a daily basis. Keep this guide handy so you can quickly refer to it as you need.

How to Locate Information

If You Want Then Refer To

General information on using your keyset Chapter 1, Introduction To use a specific feature Index to point you to the page A definition of a telecommunications term Glossary Information on taking and avoiding calls Chapter 2, Answering Calls Information on placing internal and Chapter 3, Making Calls

outside calls Information on holding and transferring Chapter 4, Call Handling

calls, and on making conferences Information on paging and messaging Chapter 5, Paging And Messaging Information on labor-saving features Chapter 6, Convenience Features

such as programming speed dial numbers Information on performing keyset-specific Chapter 7, Customizing Your

functions Keyset Information on using voice mail and Chapter 8, Voice Mail And Data

data features Features

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1 / Introduction

2. Your Keyset’s Parts

Headset Jack (not all models)

Speakerphone

Data Port (not all models)

F1 F2

HOLD VOL VOL

XFR/CONF

REDIAL

CLEAR

FUNCTION

Sprint

SPEAKER

ABC DEF

1 3

JKL MNO

GHI

4 5 6

PRS TUV WXY

7 8

OPER

Display (LCD)

Soft Keys

Feature Keys And Dual Function Feature Keys

(number of keys varieswith model)

Pull Out Tray

Speaker Key and Light

Volume Keys

Dial Pad

Hold Key

Xfr/Conf Key

Redial Key Clear Key

Function Key

Sprint Protegé, Keyset User Guide - with display

Model illustrated:Executive Data keyset

1 / Introduction

Clear Key

Press the Clear key to cancel any task you are in the middle of performing, and to terminate a call. Also use this key to conclude programming certain features. However, do not press the Clear key to complete a programming task if you are active on a call, as this will also disconnect you from your call.

Data Port (not all models)

The data port enables you to use a connecting cable to connect your keyset to a personal computer.

Dial Pad

Use the dial pad to dial telephone numbers, and to enter alphabetical letters for directories and messages.

Display (LCD)

The LCD displays time, day, and date. It provides information on the status of your keyset, and prompts you when you are setting and cancelling features.

Display in an idle state

MONTH DATE DAY TIME EXT. OR USER NAME DAY/NIGHT MODE EXT. #

While you are on an outside call the LCD will display a call duration timer. Press soft key F1 to display the dialed number. Press soft key F2 to display the idle state information.

Feature Keys and Dual Function Feature Keys

(number of keys varies with model)

These keys and their associated single or dual colored LEDs (Light Emitting Diode) give you speedy access to outside lines, internal resources such as extensions and hunt groups, frequently used features, and speed dial numbers.

Your telephone system administrator may have already programmed these keys for you.

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1 / Introduction

Each key can be one of the following:

uAn outside line key. Press this for direct access to a line or group of

lines.

uA Direct Station Selection key. Press this to call a specific internal

resource, instead of dialing manually. A DSSkey can connect with a specific keyset, hunt group, paging group or voice mail general number.

uA frequently used feature such as Call Forward, Do Not Disturb or a

Message Waiting light. Press the key to activate and cancel the feature.

uA speed dial number. Press the key to dial the stored number. See page 6 for a guide to what the associated LEDs signify. Dual function feature keys have a second “level” of capacity. This upper level

can store speed dial numbers. Press the Function key followed by the appropriate feature key to dial a speed dial number stored in the upper level.

If your keyset has nine keys, all are dual function feature keys and all have dual colored LEDs. If your keyset has 20 keys, only the last two colums of five keys are dual function feature keys. All 20 keys have dual colored LEDs, except in some older models, when the dual function feature keys have single colored LEDs.

Function Key

Most feature codes are set and cancelled by pressing this key followed by dialing one to four digits. Also use this key to access the speed dial numbers stored in the “upper” level of the dual function feature keys.

Headset Jack (not all models)

The headset jack enables you to connect a headset to your telephone.

Hold Key

Press this key to place a call on hold. Also use this key to go back one level in programming certain features.

Pull Out Tray

The pull out tray contains a card for you to note frequently dialed numbers, or contents of dual function feature keys.

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1 / Introduction

Redial Key

The Redial key is programmable. It is usually programmed to redial the last outside number dialed from the keyset. For more information, see page 28.

Soft Keys

Use these interactive buttons in conjunction with the LCD to access your keyset’s features. While you are in idle state, you can also access three features by pressing a soft key. Press F1 to program the upper level of a dual function feature key. Press F2 to program a feature key. For more information on programming feature keys, see page 71. Press F3 to search the directories (see also page 31).

Speaker Key and Light

The speaker key turns your speakerphone on and off. Use it to disconnect a hands-free call. Your speakerphone is active when the light is lit.

This key also activates the Group Listen feature. Pressing the Speaker key will answer or release a call on the spearkerphone.

Switching from the handset to the speakerphone is easy. Press the Speaker key (it will light red) and then hang up the handset. To return to the handset, simply lift it up and the speaker will automatically turn off.

Speakerphone

The speakerphone enables you to make hands-free calls. If your company does not have external paging equipment, pages may be broadcast over keyset speakerphones.

Volume Keys

Use the volume keys to regulate the volume of the ringer, the speaker, the handset, the headset, and of the group listen feature.

Xfer/Conf Key

Use this key when transferring calls, and when forming three- or four-party conference calls.

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1 / Introduction

3. Understanding the Lights

The lights on your keyset indicate the status of lines, features, and other extensions.

The table below describes what each light indicates. The lights are situated beside each Feature key. Line keys are feature keys programmed to access outside lines. DSS keys are feature keys programmed to access other internal resources such as extensions or hunt groups. Feature keys are feature keys programmed to activate specific features such as Do Not Disturb, Mute, and Call Forward.

Signal Description

Dark (Line) Trunk not in use

(DSS) Resource in idle state (Feature) Feature not in use

Solid Red (Line) Trunk (or trunk route) in use

(DSS) Resource is busy (Feature) Feature activated

Slow Flash Red (Line) Trunk on hold by another extension

(DSS) Resource is in Do Not Disturb mode (Feature) You have a message waiting

Fast Flash Red (Line) Incoming trunk call

(Feature) Incoming intercom call (Line or Feature) You have a transferred or recalled call

Twinkling Green (Line) You are on a trunk call

(Feature) You are on an intercom call

Fast Flash Green (Line) Trunk exclusively held by you

Hotel/Motel Specific Uses

Dark (DSS)Room check-in Slow Flash Green (DSS) Room check-out Steady Green (DSS)Room clean Solid Red (DSS) Extension busy Fast Flash Red (DSS) Extension ringing (MTX/LTX ONLY) Slow FlashRed (DSS) Extension in Do Not Disturb

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1 / Introduction

4. Understanding the Tones

This table will help you distinguish between the different ring tones you hear on your keyset.

Signal Description

Single ring Hold reminder tone

Confirmation tone

Two short rings (Once) Error tone

(Twice) Callback

Continued single ring Incoming outside call

Trunk recall

Continued double ring Incoming intercom call

5. Care of Your Keyset

Care for your keyset as you would a precision instrument. Keep it clean, and place it on a firm level surface, or affix it securely to a wall, to protect it from being dropped. Periodic cleaning with a soft cloth dampened with glass cleaner or mild solution of non-abrasive detergent will keep your telephone looking new for years. Do not spray aerosol cleaner or pour any liquid directly into the keyset. Doing so may cause severe damage to your telephone.

Warning

To prevent fire or shock hazard, do not expose this telephone to rain or any

type of excess moisture. If accidentally dropped in water, immediately unplug

this telephone from the wall outlet.

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1 / Introduction

6. Your Protegé Phone System

Access To Features

You may not be able to operate all the features in this guide exactly as written. If your company’s telephone system uses an early version of software, some features may offer fewer or different options, others may not be available at all.

Also, a particular feature option may be included in your company’s system, but may not be programmed to operate at your extension.

If you attempt to use a feature that is not available to you, or make a mistake in using the feature, you will hear an error signal or see a visual display instruction. See your telephone system administrator for further details regarding feature access.

Feature Interaction

When you are setting a feature, please read the introductory paragraphs carefully. They describe what the feature does, and, if applicable, how it interacts with other features.

Protegé Flexibility

The Protegé phone system is highly flexible and can be customized to fit many business needs. This guide has been written to accommodate the structure of most companies. Your system administrator can tell you the numbers assigned to resources such as hunt groups, and speed dial numbers. Write in this guide any additional information that is relevant to your working environment.

Following the Instructions

The instructions in this guide often ask you to “press” a key. Throughout these instructions, the word “press” means press and release, not press and hold. You may be instructed to “dial” which means to press the desired numbers on the dial pad. You may be required to dial [ (star) or # (pound) on the dial pad to access certain features.

Your LCD displays informative prompts while you are operating your keyset. Press soft key F1 to go back one digit or character. Press the Hold key to go back one level in feature setting, and press the Clear key to abandon a task.

You should hear a confirmation tone when you have successfully set most features. Consult with your telephone system administrator if you want this tone disabled or reinstated.

Protegé®Keyset User Guide - with display

chapter

two

Answering Calls

1. Answering Calls

Answering Internal and Outside Calls

Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key, if you have the Auto Answer feature set to “on” (see page 63). Otherwise, to answer a call you will need to press a feature key appropriate to the type of call: a line, line group, or overflow key for an outside call; an intercom key for an internal call.

Call Indication

Your LCD displays information about the caller:outside calls show the directory number of the trunk carrying the call. Internal calls show the identity (name or number) of the extension calling you. All transfers, forwards, and recalls show their origin on the LCD.

Caller ID

Depending on the service you receive from your local telephone company, Protegé can display incoming call information on the LCD. If you have caller number service only, the LCD displays the caller’s number. If you have name and number service, the LCD displays the caller’s name on the top line and the number on the bottom line. Your LCD displays this infomation only while a call is ringing in. When you answer, the LCD changes to display the normal answer information. You can review caller information at any time during a call by press ing soft key F1. With name and number service, the caller’s name is displayed on the top line and the caller’s number on the bottom line.

Intercom Key

A feature key programmed as an intercom key (labeled “ICM”) is useful for processing internal calls. If you do not have an ICM key already allocated, you can create one. The feature code is Function key, dial 65. For more information on setting the feature keys, see page 70.

Your ICMkey flashes when an internal party has “camped on” to your extension while you are on an outside call. Press this key to speak to the internal caller. Be sure to place the first call on hold if you do not have the Automatic Hold feature enabled at your keyset or you will disconnect the outside caller. See page 34 for more information on the Camp On feature, and page 37 for more information on the Automatic Hold feature.

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2 / Answering Calls

2. Call Pickup

Call Pickup helps you answer calls that are ringing at another location. Simply dial the loud bell directory number to answer a call at a ringing loud bell.

Use Directed Call Pickup to answer a ringing extension or a ringing virtual number. You specify (“direct”) the ringing location by dialing the directory number of the ringing extension or virtual number.

Dial the Group Call Pickup number to pick up a ringing extension that is within your work group. Your system administrator can tell you if your extension is part of a work group, and what number to dial to pick up calls.

Loud Bell Call Pickup

1. Keyset is in idle state.

8 1

FUNCTION

x x x

2. Dial the ringing loud bell (810 or 811).

3. Call is connected. Pick up the handset or use the keyset speaker to talk to the caller.

Directed Call Pickup

1. Keyset is in idle state.

2. Press the Function key and then dial 53.

- or -

Press the designated feature key.

3. Dial the extension number ringing.

- or -

Dial the virtual number ringing (830-859).

4. Call is connected. Pick up the handset or use the keyset speaker to talk to the caller.

Group Call Pickup

1. Keyset is in idle state.

2. Dial your pickup group number.

- or -

Press the designated feature key.

3. Call is connected. Pick up the handset or use the keyset speaker to talk to the caller.

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2 / Answering Calls

3. Call Forward

Call Forward gives you the ability to redirect calls from your extension to other extensions. Protegé gives you the flexibility to forward some or all of your calls to one or more extensions depending upon the situation. An example would be that you could set up your phone to forward all external calls directly to voice mail with intercom calls going directly to the operator.

The three most commonly used forwarding options are Direct, Busy and No Answer. Direct forwarding allows you to send calls to another extension number before they ring at your extension. Busy forwarding sends a call to another extension number when yours is busy. No Answer forwarding allows you to send calls to another extension number if yours goes unanswered for a specific period of time.

You are allowed to forward calls to either extensions or hunt group numbers. The extensions can be at remote locations if your system supports them. You are able to specify whether to forward just the intercom or external calls or to forward all calls. For example, you might set Busy Call Forward to divert intercom calls to a colleague's extension, and outside calls to a hunt group, and set No Answer Call Forward to divert all calls to your voice mail box.

With No Answer Call Forward you can forward the first call after a different length of time than the second and subsequent calls. Both No Answer timers are independent and programmable from six to 30 seconds in increments of two seconds.

Another forwarding feature is External Call Forward, which forwards inbound or transferred external calls to a specified outside telephone number ECF does not forward UCD Hunt Group calls. If your system requires an account code when you make outbound calls, you must program the correct code to be able to use this feature. Your system administrator can advise whether ECF is available to you.

Use Follow Me Call Forward if you are moving temporarily to another extension and would like to receive your calls at that location. The Preset option enables you to place your forwarding instructions before you leave your desk. The Remote option allows you to place your forwarding instructions from your new location. Remote requires you enter your user password; consult your system administrator if you are unsure what this is. You can cancel and reprogram Remote Follow Me Call Forward from any display keyset on the system.

If any type of call forward is programmed under a feature key, the key will light up when the forward is activated.

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2 / Answering Calls

FUNCTION

2 0

FUNCTION

x x x

F1/F2/F3

Cancel All Call Forwards

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 20.

- or -

Press the designated feature key, followed by soft key F1 below the word “cancel.”

3. Receive confirmation tone.

Direct Call Forward

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

- or -

Press the designated feature key.

3. Press soft key F1 below the word “direct.”

4. Enter the extension number to which you want to forward calls.

5. Press soft key F2 below the word “save” to accept the extension number.

6. Choose whether to divert all calls (icm/co), just intercom calls (icm), or just outside calls (co), by pressing the appropriate soft key (F1, F2, or F3).

7. Receive confirmation tone.

FUNCTION

F1 F2

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

3. Press soft key F1 below the word “direct.”

4. Press soft key F2 below the word “del.”

5. Receive confirmation tone.

Protegé®Keyset User Guide - with display

FUNCTION

x x x

F1/F2/F3

2 / Answering Calls

Busy Call Forward

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

- or -

Press the designated feature key.

3. Press soft key F2 below the word “busy.”

4. Enter the extension number to which you want to forward calls.

5. Press soft key F2 below the word “save” to accept the extension number.

6. Choose whether to route all calls (icm/co), just intercom calls (icm), or just outside calls (co), by pressing the appropriate soft key (F1, F2, or F3).

7. Receive confirmation tone.

FUNCTION

Protegé®Keyset User Guide - with display

To cancel

1. Press the Function key and then dial 2.

2. Press soft key F2 below the word “busy.”

3. Press soft key F2 below the word “del.”

4. Receive confirmation tone.

2 / Answering Calls

FUNCTION

F3 F1

x x x

F1/F2/F3

F2 F3

CLEAR

No Answer Call Forward

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

- or -

Press the designated feature key.

3. Press soft key F3 below the word “next.”

4. Press soft key F1 below the word “n_ans.”

5. Enter the extension number to which you want to forward calls.

6. Press soft key F2 below the word “save” to accept the extension number.

7. Choose whether to route all calls (icm/co), just intercom calls (icm), or just outside calls (co) calls by pressing the appropriate soft key (F1, F2, or F3).

8. Receive confirmation tone.

9. Press soft key F3 below “chg” to enter a time for the first No Answer Call Forward.Default value is 8 seconds (two ring cycles).

10. Press soft key F2 below “next.”

11. Press soft key F3 below “chg” to enter a time for the second and subsequent No Answer Call Forwards. Default value is 8 seconds (two ring cycles).

12. Press the Clear key to save the settings and exit programming.

FUNCTION

F3 F1 F2

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

3. Press soft key F3 below the word “next.”

4. Press soft key F1 below the word “n_ans.”

5. Press soft key F2 below the word “del.”

6. Receive confirmation tone.

Protegé®Keyset User Guide - with display

FUNCTION

F3 F2 F1

CLEAR

2 / Answering Calls

External Call Forward (ECF)

Your system administrator can advise if this feature is available to you.

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

- or -

Press the designated feature key.

3. Press soft key F3 below the word “next.”

4. Press soft key F2 below the word “ext.”

5. Press soft key F1 below the word “tel.”

6. Enter the outside telephone number to which you want to forward calls.

7. Press soft key F2 below the word “save” to accept the extension number.

8. Receive confirmation tone.

9. For systems requiring account codes: Press soft key F3 below the word “fac” and enter an appropriate account code.Press soft key F2 below the word “save” to accept the code. Receive confirmation tone.

10.Press the Clear key to save the settings and exit.

To cancel

FUNCTION

F3 F2 F1

Protegé®Keyset User Guide - with display

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

3. Press soft key F3 below the word “next.”

4. Press soft key F2 below the word “ext.”

5. Press soft key F1 below the word “tel.”

6. Press soft key F2 below the word “del.”

7. Receive confirmation tone.

2 / Answering Calls

FUNCTION

F3 F3 F1

x x x

F1/F2/F3

Follow Me Call Forward Preset

Use Preset Follow Me Call Forward to forward calls from your extension to an extension where you will be temporarily.

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

- or -

Press the designated feature key.

3. Press soft key F3 below the word “next.”

4. Press soft key F3 below the word “follow.”

5. Press soft key F1 below the word “preset.”

6. Enter the extension number to which you want to forward calls.

7. Press soft key F2 below the word “save” to accept the extension number.

8. Choose whether to route all calls (icm/co), just intercom calls (icm), or just outside calls (co), by pressing the appropriate soft key (F1, F2, or F3).

9. Receive confirmation tone.

FUNCTION

F3 F3 F1 F2

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

3. Press soft key F3 below the word “next.”

4. Press soft key F3 below the word “follow.”

5. Press soft key F1 below the word “preset.”

6. Press soft key F2 below the word “del.”

7. Receive confirmation tone.

Protegé®Keyset User Guide - with display

FUNCTION

F3 F3 F3 F3

x x x

F1/F2/F3

2 / Answering Calls

Follow Me Call Forward Remote

Use Remote Follow Me Call Forward when you are at another extension and want to forward calls from your normal extension to the new temporary location.

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

- or -

Press the designated feature key.

3. Press soft key F3 below the word “next.”

4. Press soft key F3 below the word “follow.”

5. Press soft key F3 below the word “remote.”

6. Press soft key F3 below the word “set.”

7. Enter your normal extension number.

8. Press soft key F2 below “save” to accept the extension number.

9. Enter your user passwordto verify your identity. At default the password is 0000.*

10. Press soft key F2 below the word “save” to accept the password. If the password is incorrect, Protegé will not advance to the next step.

11. Choose whether to route all calls (icm/co), just intercom calls (icm), or just outside calls (co), by pressing the appropriate soft key (F1, F2, or F3).

12.Receive confirmation tone.

* Ask your system administrator if you do not

know your password.

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2 / Answering Calls

FUNCTION

F3 F3 F3

x x x

FUNCTION

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

3. Press soft key F3 below the word “next.”

4. Press soft key F3 below the word “follow.”

5. Press soft key F3 below the word “remote.”

6. Press soft key F2 below the word “del.”

7. Enter your normal extension number (the number from which calls were forwarded).

8. Press soft key F2 below the word “save” to accept the extension number.

9. Enter your user password to verify your identity. At default the password is 0000.*

10. Press soft key F2 below “save” to accept the password.

11.Receive confirmation tone.

Setting Additional Call Forwards

1. Keyset is idle or in use on a call.

2. Press the Function key, and then dial 2.

- or -

Press the designated feature key, followed by soft key F3 below the word “set.”

3. Follow steps 3 onwards for whichever type of call forward you wish to add.

* Ask your system administrator if you do not

know your password.

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2 / Answering Calls

4. Avoiding Calls

At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose from the following features to block some or all calls.

Do Not Disturb (DND) blocks all calls to your telephone, making it appear to be busy to outside callers, and internal callers without display keysets. Internal users with display keysets will see that you are in DND mode. Some users, such as the attendant, may have the authority to override DND and force calls through. Your system administrator can tell you if anyone has override authority. If you set both DND and Call Forward at your keyset, calls will forward as if your extension is busy.

Use the Forced Diversion feature to deflect an internal incoming call to the attendant.

If you are a member of a hunt group, you can use the Agent Log Off/Log On feature to temporarily remove your extension from the hunt group. While you are logged off, calls directed to the hunt group will not ring at your extension. However, outside and intercom calls directed specifically to your extension number will still ring through.

If you have an Executive or ExecutiveData keyset configured to allow voice calls, you may want to reject Off-Hook Voice Announce calls. For more information see Off-Hook Voice Announce (page 24) and Voice Calls (page 63).

Do Not Disturb

To activate

1. Keyset is idle or in use on a call.

FUNCTION

Protegé®Keyset User Guide - with display

2. Press the Function key and then dial 4.

- or -

Press a designated feature key.

3. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 4.

- or -

Press the designated feature key.

3. Receive confirmation tone.

2 / Answering Calls

FUNCTION

9 1

FUNCTION

9 1

[[

Forced Diversion

1. An incoming internal call rings at your extension.

2. Press the Function key and then dial 4.

- or -

Press the designated feature key.

3. Call diverts to the attendant.

Agent Log Off/Log On

To log off

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 91.

- or -

Press the designated feature key.

3. Receive confirmation tone.

To log on

1. Keyset idle or in use.

2. Press the Function key and then dial [ 91.

- or -

Press the designated feature key.

3. Receive confirmation tone.

Rejecting an OHVA

1. While you are active on a call using the handset, the display shows the extension number calling you and the word “OHVA.”

2. Press soft key F2 below the word “reject.”

3. Receive confirmation tone.

Protegé®Keyset User Guide - with display

chapter

three

Making Calls

1. Placing Intercom Calls

You can reach any individual extension or group of extensions by dialing the appropriate directory number.

Use the Voice to Ring Interchange feature to force an extension that is in Voice Call mode to ring. This is particularly useful in situations when the called extension is unattended, as it enables you to use any available messaging options, and to follow any No Answer Call Forwarding instructions that may have been set. See page 66 for more information on the Voice Call feature.

If the person you call has their keyset in Do Not Disturb mode, you may be able to use the DNDOverride feature to force your call to ring through. Your ability to use this feature depends on your class of service. Your LCD will show Override as an option if you are permitted to use this feature. Also the following options will be available callback, station message or voice mail.

If you are calling an extension that is busy, you will receive the option on the LCD to go to the voice mailbox of the called party.

If a call to a specific extension goes unanswered, use the soft keys to choose a messaging option before hanging up. Press soft key F1 or F2 to leave a display message (see pages 47-52 for more information). If your system is equipped with Voice Mail, press soft key F3 to leave a voice mail message.

Calling an Extension

1. Keyset is in idle state.

x x x

2. Dial the extension number.

- or -

Press a designated DSS key.

Calling a Virtual Number

Protegé®Keyset User Guide - with display

1. Keyset is in idle state.

2. Dial the virtual number.

3 / Making Calls

x x x

Calling the Attendant

1. Keyset is in idle state.

2. Dial 0.

- or -

Press the designated DSS key.

Calling a Hunt Group

1. Keyset is in idle state.

2. Dial the hunt group number.

- or -

Press the designated DSS key.

Voice to Ring Interchange (VRI)

1. Keyset is in idle state.

2. Dial the extension number.

- or -

Press the designated DSS key.

3. Receive confirmation tone. LCD displays the word “voice.”

4. Dial 2. Your call overrides the Voice Call setting and rings through to the extension.

x x x

Do Not Disturb Override

1. Keyset is in idle state.

2. Dial an extension. Receive busy tone. Display shows that the extension is in DND mode.

3. Press soft key F2 below the word “override.”

4. Your call overrides DND and rings through to the extension.

Protegé®Keyset User Guide - with display

3 / Making Calls

2. Intrusion

Your telephone system administrator can advise if the Intrusion feature is available to you. Use it when you want to interrupt a busy extension or trunk.

Your ability to use this feature depends on your class of service and that of the extension on which you want to intrude. If you are not permitted to use this feature it will not appear as an option on your LCD.

Intruding on a Busy Extension

1. Keyset is in idle state.

x x x

F3 F3

2. Dial an extension. Receive busy tone.

3. Press soft key F3 below the word “next.”

4. Press soft key F3 below the word “next.”

5. Press soft key F1 below the word “intru.”

6. You are connected to the call at the busy extension.

Intruding on a Busy Trunk

1. Keyset is in idle state.

2. Dial a trunk directory number. Receive busy

x x x

Protegé®Keyset User Guide - with display

tone.

- or -

Press a busy line key. Receive busy tone.

3. Press soft key F3 below the word “intru.”

4. You are connected to the call on the busy trunk.

3 / Making Calls

3. Off-Hook Voice Announce (OHVA)

Use the OHVA feature when you want to interrupt a busy extension. To be able to perform an OHVA the called party must meet the following criteria:

1. The called extension must be an Executive or Executive Data keyset.

2. The called party must be using the handset. Your OHVA call will be connected through the speakerphone.

OHVA is programmed at the system level to connect immediately or after a specified period of time. This gives the called party time to reject the call before being interrupted.

Note, therefore, that the called party may reject your OHVA. If this occurs, you will receive a warning tone, and an “OHVArejected” message on your LCD.

If you attempt to place anOHVA call to the wrong type of phone, or if the called party is using the speakerphone and not the handset, you will receive an “OHVA failure, OHVAunobtainable” message.

x x x

F3 F2

Placing an OHVACall

1. Keyset is in idle state.

2. Dial the extension number.

3. Receive busy tone.

4. Press soft key F3 below the word “next.”

5. Press soft key F2 below the word “voic.”

6. You are connected through the speaker of the called party.

Ending an OHVACall

1. Hang up.

- or -

Called party presses soft key F2 to terminate the OHVAcall.

Protegé®Keyset User Guide - with display

3 / Making Calls

4. Alert

Use the Alert feature when you want to break off briefly from a call and consult with another extension without placing the first call on hold. To be able to use the Alert feature you must meet the following criteria:

1. You must have an Executive or Executive Data keyset. The called party can have any kind of telephone.

2. You must be using the handset for your main call. The Alert call will be connected through the speakerphone.

The Alert feature works very much like OHVA, only in reverse. When the Alert parties are connected the LCDs use OHVA terminology.

The Alert feature may be programmed under a feature key, with a single destination extension. Simply press the key for an instant Alert call.

Making an Alert Call

FUNCTION

5 0

x x x

1. Handset is in use on a call.

2. Press the Function key and then dial 50.

3. Enter the directory number of the extension with which you want to speak.

4. Use the Mute key to ensure that the handset caller does not hear the conversation.

5. You are connected to that extension through your speaker. Your other call (over the handset) remains active.

Ending an Alert Call

1. Press soft key F2 to terminate the Alert call.

- or -

Called party simply hangs up.

2. If Mute key is enabled, press the key to disable.

Protegé®Keyset User Guide - with display

3 / Making Calls

5. Placing Outside Calls

Consult your telephone system administrator for any restrictions in your ability to make outside calls.

If your company has different types of outside lines, your telephone system may use the Least Cost Routing feature to ensure calls go over the cheapest possible route. You may be required to enter the Least Cost Routing feature code on some or all of your long distance calls. Alternatively, your system may be programmed to select the cheapest route automatically.

If your company monitors outgoing calls for cost or billing purposes, your system may be programmed to force you to enter a valid account code before allowing you to make an outside call. Or it may be optional, leaving it to your discretion, or your company policy, when to enter an account code.

Emergency 911 calls that you may make from an extension are displayed on the attendant’s keyset. The information on the display includes that it was an emergency call and the extension number that placed the call. This allows the attendant to direct emergency personnel to the exact location of the call.

Placing Outside Calls

1. Press an available trunk or trunk group key.

- or -

Dial 9.

2. Dial the number.

FUNCTION

6 7

Using Least Cost Routing

1. Lift the handset.

2. Press the Function key and then dial 67.

- or -

Press the designated feature key.

3. Listen for the special dial tone, then dial the outside number.

4. Dial # to indicate dialing is complete.

Protegé®Keyset User Guide - with display

FUNCTION

7 1

3 / Making Calls

Entering an Account Code

1. Access trunk line.

2. Press the Function key and then dial 71.

- or -

Press the designated feature key.

3. Enter the account code.

4. Press soft key F2 below the word “save.”

5. Receive confirmation tone.

Protegé®Keyset User Guide - with display

3 / Making Calls

6. Redialing

Four redialing options are available to you; Last Number Redial, Automatic Busy Redial, Saved Number Redial and User Saved Number Redial.

Last Number Redial (LNR) simply redials the last outside number dialed out from your keyset. By default, the Redial key is programmed for LNR.

Automatic Busy Redial (ABR) also redials the last outside number dialed out from your keyset. It does it repeatedly for a specified number of attempts, or until it connects, whichever is shorter. Note that ABR will disconnect if you operate any telephone feature while this function is invoked.The lower line of the LCD shows the status of the attempts. For example “2/10” shows that the keyset is making the second of ten attempts.

The Saved Number Redial (SNR) feature redials a telephone number which you stored during an earlier call to that number. The saved number remains stored until you save another number in its place.This is useful for occasions when you need to make other outside calls between calls to a particular number. Note that to store a telephone number using SNR, you must have initiated the call.

The User Saved Number Redial (USNR) feature redials a telephone number which you stored during an earlier call. It offers a paper-free way of recording a telephone number you want to dial at a later time. Press just three keys to recall the number and dial it. The saved number remains stored until you save another in its place.

You can reprogram the Redial button with any one of these four redialing options, or program feature keys. For instructions, see Setting the Feature Keys on page 71.

FUNCTION

CLEAR

Last Number Redial (LNR)

To activate

1. Keyset is in idle state.

2. Press the Redial key.

- or -

Press the Function key and then dial 8.

To cancel

1. Press the Clear key.

Protegé®Keyset User Guide - with display

FUNCTION

7 8

CLEAR

FUNCTION

5 1

FUNCTION

5 1

3 / Making Calls

Automatic Busy Redial (ABR)

To activate

1. Keyset is in idle state.

2. Press the Function key and then dial 78.

- or -

Press the designated feature key.

To cancel

1. Press the Clear key.

2. Receive confirmation tone.

Saved Number Redial (SNR)

To save a number

1. Keyset is in use on a call.

2. Press the Function key and then dial 51.

- or -

Press the designated feature key.

To dial the saved number

1. Keyset is in idle state.

2. Press the Function key and then dial 51.

- or -

Press the designated feature key.

User Saved Number Redial (USNR)

To save a number

1. Keyset is in use on a call.

FUNCTION

[[

FUNCTION

[[

Protegé®Keyset User Guide - with display

2. Press the Function key and then dial 5 [.

- or -

Press the designated feature key.

3. Dial the number to be stored.

4. Press soft key F2 below the word “save.”

5. Receive confirmation tone.

To dial the saved number

1. Keyset is in idle state.

2. Press the Function key and then dial 5 [.

- or -

Press the designated feature key.

3 / Making Calls

7. Dialing Speed Dial Numbers

Any frequently dialed telephone number can be stored as a Speed Dial Number. Speed dial numbers are similar to the directory numbers you dial to access hunt groups and other extensions. When you dial a speed dial number, Protegé dials out the corresponding telephone number.

System speed dial numbers are shared by many extension users. Individual speed dial numbers are specific to your keyset. You can program speed dial numbers under feature keys, and on both “levels” of dual function feature keys. See Speed Dial Numbers on page 55 for instructions on how to store individual speed dial numbers, and Setting the Feature Keys on page 72 for how to program them under feature keys.

To Dial on any Available Outside Line

1. Dial the speed dial number.

x x x

- or -

Press the designated feature key.

- or -

Press the Function key followed by the designated feature key.

x x x

FUNCTION

x x x

To Dial on a Specific Trunk or Trunk Route, Or With LCR

1. Dial the trunk number or trunk route number.

- or -

Press the specific line key.

2. Press the Function key and then dial 1, followed by the speed dial number.

- or -

Press the designated feature key.

- or -

Press the Function key followed by the designated feature key.

Protegé®Keyset User Guide - with display

3 / Making Calls

8.Dialing Directory and Speed Dial Numbers by Name

Use this feature to look up directory and speed dial numbers by name. Each number is stored in one of three directories:

uIntercom, which lists other internal users, and includes hunt groups and

paging numbers.

uSystem, which lists all the system speed dial numbers. uIndividual, which lists your individual speed dial numbers.

Use the chart at the bottom of the page as a guide to how to enter letters.

Dialing by name

1. Keyset is in idle state.

FUNCTION

5 2

F1/F2/F3

2. Press soft key F3.

- or -

Press the Function key and then dial 52.

3. Select the appropriate directory. Choose between Intercom (icm), System (sys), or Individual (ind) by pressing the appropriate soft key (F1, F2, or F3).

4. Use the soft keys (F1, F2, F3) to move through the entries in the directory.

- or -

Enter the first few letters of the name. Press F2 to display entries that match.

5. When the selected name is displayed, press soft key F2 to dial.

Times to ----------------------------- Key Pad Number -------------------------------Press 1 2 3 4 5 6 7 8 9 0 #

One , A D G J M P T W Q space Two - B E H K N R U X Z space Three & C F I L O S V Y . space Four 1 2 3 4 5 6 7 8 9 0 space

Protegé®Keyset User Guide - with display

3 / Making Calls

9. Special Dialing

Your system administrator can confirm if your system uses pulse dialing, and whether you need to add any of the special dial characters (pause, flash, and wait-for-dial-tone).

If your system uses pulse dialing for outside calls, you may need to use the Pulse to Tone Conversion feature to access remote equipment such as voice mail systems.

Pulse to Tone Conversion

1. Access an outside line key.

2. Dial telephone number (in pulse).

[[

FUNCTION

7 0

FUNCTION

7 9

3. Dial [.

4. Dial additional required digits (in tone).

Inserting Special Dial Characters

To dial a pause

1. Press the Function key and then dial 70.

- or -

Press the designated feature key.

2. Dial the remaining digits.

To insert a flash

1. Press the Function key and then dial 3.

- or -

Press the designated feature key.

2. Dial the remaining digits.

To insert a wait-for-dial-tone

1. Press the Function key and then dial 79.

- or -

Press the designated feature key .

2. Dial the remaining digits.

Protegé®Keyset User Guide - with display

3 / Making Calls

10. Callback

When you place an intercom call to a busy or unattended extension, you can request a callback and hang up. You then receive a callback when the busy extension becomes available, or when the unattended extension is next used (goes off-hook and back on-hook).

You may also request a callback on a busy trunk or trunk route. Again, you receive a callback when the trunk or trunk route becomes available.

The callback signal is two double rings, and a callback notification on the LCD.

Several parties may activate the callback feature on the same extension, trunk or trunk route. Callers receive callbacks in the order in which they requested them.

Placing a Callback to a Busy Or Unattended Extension

To activate

1. Dial the extension number.

x x x

2. Receive busy tone.

- or -

Receive no answer.

3. Press soft key F1 below the word “cbck.”

4. Receive confirmation tone.

FUNCTION

# 5

[[

x x x

FUNCTION

# 5

[[ [[

Protegé®Keyset User Guide - with display

To delete an individual callback

1. Press the Function key and then dial [ # 5.

2. Dial the extension number.

3. Receive confirmation tone.

To delete all callbacks

1. Press the Function key and then dial [ # 5 [.

2. Receive confirmation tone.

3 / Making Calls

x x x

Responding to a Callback

To activate

1. Your extension rings. LCD alerts you to the extension callback.

2. Press soft key F2 below the word “reply.”

3. The call rings through to the extension.

To cancel

1. Press soft key F3 below the word “del.”

2. Receive confirmation tone.

Placing a Callback to a Busy Trunk or Trunk Route

To activate

1. Dial the outside line number.

- or -

Dial the trunk route number.

2. Receive busy tone.

3. Press soft key F1 below the word “cbck.”

F2/F3

Responding to a Trunk Callback

1. Your extension rings. LCD display alerts you to the trunk callback.

2. Press soft key F2 below the word “reply” to receive dial tone and place an outside call.

- or -

Press soft key F3 below the word “del” to cancel.

Protegé®Keyset User Guide - with display

3 / Making Calls

11. Camp On

When you call a busy extension, you can use the Camp On feature, remain offhook, and wait for the busy extension to become available. You will hear music on hold while waiting if your system is equipped with a music source.

Only one extension can camp on to another at any one time. If you receive a “Camp On Failure” message on your keyset’s LCD and hear a warning tone another extension user has already camped on to the busy extension. You can still use the Callback Busy feature, which will alert you when the line becomes free.

Camp On is a useful feature for urgent calls. If two parties are competing for the same busy extension, Camp On overrides Callback Busy even if the Callback Busy feature was activated first.

To activate

1. Keyset is in idle state.

x x x

F3 F1

2. Call extension number. Receive busy tone.

3. Press soft key F3 below the word “next.”

4. Press soft key F1 below the word “camp.”

5. Background music plays until the called extension hangs up.

6. The call rings through.

To cancel while waiting for extension to become available

1. Hang up.

To cancel while ringing

CLEAR

Protegé®Keyset User Guide - with display

1. Press the Clear key.

3 / Making Calls

12. Authority Code

Use the Authority Code feature to activate your extension’s class of service at another extension to place an outgoing trunk call that would otherwise be tollrestricted at that extension.

When you enter the authority code, Protegé activates your normal class of service at that extension for a period of one minute, allowing you to place your call.

This feature is also sometimes referred to as Travelling Class of Service. Please note that the authority code will not override a locked keyset. See page

69 for information on the Lock feature.

FUNCTION

5 5

x x x

To activate

1. Keyset is in idle state.

2. Press the Function key and then dial 55.

3. Enter your extension number.

4. Press soft key F2 below the word “save.”

5. Enter your password.

6. Press soft key F2 below the word “save.”

7. Receive confirmation tone.

8. Receive intercom dial tone.

9. Press an available outside line key.

- or -

Dial 9.

10. Dial outside number.

* Ask your system administrator if you do not

know your password.

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chapter

four

Call Handling

1. Hold

You can place a trunk call on one of two types of hold; System or Exclusive. A trunk call placed on System Hold is held at the system level. Any extension

keyset can retrieve the call. A trunk call placed on Exclusive Hold is held specifically at your station. At

other extensions an exclusively held trunk will still appear busy. This prevents any other extension from inadvertently picking up that call and gives you a certain level of privacy on trunk calls. Calls placed on Exclusive Hold can be retrieved from a different extension by using the Directed Call Pickup feature. After a time period, a call placed on Exclusive Hold will revert to System Hold status.

You can place several different calls on both types of hold. Use the Hold Retrieve function code to retrieve successive held calls. Calls are retrieved in the order in which they were placed on hold; the first call held is the first one retrieved.

The Protegé phone system generates a periodic tone over your keyset’s speaker to remind you of a call you have placed on hold.

If you enable Automatic Hold on your keyset you can skate from one call to another, automatically placing the first call on exclusive hold. This method shortens the transfer process by allowing you to transfer an active trunk call to another extension via a preprogrammed DSS key without first pressing the Hold key.

System Hold

Placing a trunk call on system hold

1. Keyset in use on an active call.

HOLD

FUNCTION

[[

Protegé®Keyset User Guide - with display

2. Press the Hold key.

Retrieve

1. Press held outside line key (flashing green).

- or -

Press the Function key and then dial 7 [.

4 / Call Handling

FUNCTION

HOLD

FUNCTION

[[

Exclusive Hold

To place a trunk call on exclusive hold

1. Keyset in use on an active call.

2. Press the Function key followed by the Hold key.

To retrieve

1. Press the held outside line key (flashing green).

- or -

Press the Function key and then dial 7 [.

Holding an Intercom Call

HOLD

FUNCTION

9 4

F1/F2/F3

FUNCTION

9 4

[[

1. Press the Hold key.

To retrieve

1. Hang up, and return to idle state.

2. Pick up the handset.

- or -

Press the Speaker key.

Automatic Hold

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 94.

3. Select the type of call to use the automatic hold feature. Choose between all calls (icm/co), just intercom calls (icm), or just outside calls (co) by pressing the appropriate soft key (F1, F2, or F3).

4. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 94.

3. Receive confirmation tone.

Protegé®Keyset User Guide - with display

4 / Call Handling

2. Transferring Calls

Use the Auto Transfer Mode to speed up using a DSS key to transfer a call. Press the DSS key to immediately transfer the call to the DSS extension. Your keyset returns to idle state. When transferring to a voice mail hunt group number, you have the option to dial a mailbox.

Perform a blind transfer when you do not wish to notify the target extension or hunt group member prior to redirecting a call. A screened transfer is when you notify the target extension or hunt group member prior to redirecting the call.

The No Ring Transfer feature lets you park a call so another extension user can pick it up. Calls can be parked on a valid extension number or on a number used exclusively for parked calls, if one has been assigned. The call is placed on exclusive hold at both extensions when performing a No Ring Transfer.

All transfers recall automatically to your keyset if they are unanswered.

Auto Transfer Mode

FUNCTION

5 4

FUNCTION

5 4

To enable

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 54.

To disable

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 54.

Transferring a Call - Method 1

1. Keyset is in use on a call.

XFR/CONF

x x x

XFR/CONF

Protegé®Keyset User Guide - with display

2. Press the Xfr/Conf key.

3. Dial the destination extension.

4. Hang up to perform a blind transfer.

- or -

Screen the transfer and then hang up.

To cancel the transfer

1. Press the Xfr/Conf key.

4 / Call Handling

HOLD

x x x

XFR/CONF

Transferring a Call - Method 2

1. Press the Hold key.

2. Dial the extension number to which you wish to transfer the call.

- or -

Press a designated DSS key.

3. Press the Xfr/Conf key for a blind transfer.

- or -

Wait for a response, announce the call, then press the Xfr/Conf key for a screened transfer.

4. Receive confirmation tone.

To cancel an outside call transfer

1. Press the appropriate line key.

To cancel an intercom call transfer

1. Press the appropriate DSSkey.

- or -

Press the ICM key (a designated feature key for intercom calls).

- or -

Hang up, and then pick up the handset or press the Speaker key.

Protegé®Keyset User Guide - with display

4 / Call Handling

No Ring Transfer

No Ring Transfers do not work with intercom calls.

FUNCTION

7 3

x x x

CLEAR

XFR/CONF

x x x

HOLD

FUNCTION

5 3

x x x

To place a no ring transfer Method 1

1. Press the Function key and then dial 73.

2. Dial extension number on which call will be parked.

3. Press the Clear key to complete the transfer.

Method 2

1. Press the XFR/CONF key.

2. Dial extension number on which call will be parked.

3. Press the Hold key to complete the transfer.

To retrieve a no ring transfer from another extension

1. Press the Function key and then dial 53.

- or -

Press the designated Call Pickup feature key.

2. Dial extension number on which call is parked.

3. Call is connected. Pick up the handset or use the keyset speaker phone to talk to the caller.

Note:Warning tone will sound when call is not

picked up within a period of time defined by the System Administrator.

Protegé®Keyset User Guide - with display

4 / Call Handling

3. Conference

The Conference feature allows you to connect up to three additional parties in a single conversation. The three additional parties can be any combination of trunk or intercom callers.

You can use the Private Talk feature to break out of the conference and talk with one of the parties privately. Use the Forced Release feature to disconnect each of the distant parties from the conference.

As the Conference Controller (the person who set up the conference), you can exit the call at any time. If you are leaving a single inside party connected to two external parties, simply hang up and control of the conference passes to that internal party. If you want to leave two inside parties with an external party, hang up and control of the conference passes to the first internal party you brought into the conference. If you leave a three-way conference, the conference reverts to being a simple two-way call.

Use the Unsupervised Conference feature to connect two external parties to each other. First form a three party conference and then remove yourself by entering the Unsupervised Conference feature code. You can rejoin the conference.

Note that Unsupervised Conferences disconnect automatically after a preset time. See your telephone system administrator for the exact time length allocated in your system. A warning tone will be given 10 seconds prior to the call disconnecting automatically. Participants can extend the talk time by entering a special code if available.

FUNCTION

XFR/CONF

HOLD

Forming a Conference

1. While active on a call.

2. Press the Hold key.

3. Dial the extension number to be added to conference.

- or -

Access an outside line, dial the telephone number.

4. Press the Function key followed by the Xfr/Conf key.

5. Receive confirmation tone.

6. To add a fourth party, repeat steps 2 and 3.

Protegé®Keyset User Guide - with display

HOLD

FUNCTION

[

x x x

FUNCTION

XFR/CONF

4 / Call Handling

Holding the Conference

To put the conference on hold

1. Press the Hold key.

To return to the conference

1. Press the Function key and then dial 7 [.

- or -

Press the held trunk key.

- or -

Press the DSS or ICM key (designated feature keys) if the conference is with internal parties only.

Private Talk

To activate

1. Press soft key F1 below the word “private.”

2. Dial the trunk number with which you wish to speak privately.

- or -

Dial the extension number with which you wish to speak privately.

To release and resume conference

1. Press the Function key followed by the Xfr/Conf key.

Forced Release

xx x

Protegé®Keyset User Guide - with display

1. Press soft key F3 below the word “forced.”

2. Dial the trunk or extension number to be released.

4 / Call Handling

FUNCTION

7 7

Ending the Conference

1. Wait for the other parties to disconnect.

- or -

Force release the other parties.

Forming an Unsupervised Conference

To conference two outside lines

1. Press the Function key and then dial 77.

FUNCTION

7 7

To intrude on the last unsupervised conference

1. Press the Function key and then dial 77.

Protegé®Keyset User Guide - with display

chapter

five

Paging

and

Messaging

1. Paging

You can initiate a page from your keyset by dialing a paging group directory number. The Protegé system will broadcast the page over the speakers of all idle Protegé extensions within that group.

If your system is connected to any paging speakers, you can access external paging equipment by dialing the appropriate directory number.

The Page Answer feature enables you to answer a page in progress. Dialing the feature code will connect you immediately to the paging extension. Note that this feature only works while the page is still in progress.

By using the Page Receive function, you can prevent pages from being broadcast over your keyset speakerphone. You can still answer a page using the Page Answer feature code, even if your keyset is in “page deny” mode.

Group Page

1. Lift the handset.

- or -

Press the Speaker key.

2. Dial the group paging number.

- or -

Press the designated feature key.

3. Receive confirmation tone.

External Paging

1. Lift the handset.

2. Dial the external page number.

3. Receive confirmation tone.

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5 / Paging and Messaging

4 0 0

Tenant Group Page

1. Lift the handset.

2. Dial 400.

3. Receive confirmation tone.

Page Answer

FUNCTION

9 9

[

FUNCTION

9 9

1. Press the Function key and then dial 59.

- or -

Press the designated feature key.

2. You are immediately connected to the extension initiating the page.

Paging Receive Selection

To accept paging

1. Press the Function key and then dial [ 99.

To reject paging

1. Press the Function key and then dial 99.

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5 / Paging and Messaging

2. Station to Station Messages

You can send a message to another extension when you get no answer or the line is busy. You can leave either a simple Call Me message or a more complicated preprogrammed text message if the destination extension is another display keyset.

A Call Me message leaves a “message waiting” indication for the called party indicating that a caller from a specified extension was trying to reach them. Keysets without display and single line telephones with message waiting lamps can only receive Call Me messages.

To extinguish the message waiting indication (lamp or stutter dial tone), the reply call must be answered. If the call goes unanswered, the message waiting indication continues.

A preprogrammed message is a text message that accompanies the message waiting indication. Only display keysets may receive this type of message.

Seven messages are available. Six are available system-wide, and can only be changed by your system administrator. However, the seventh message is specific to your keyset. See page 50 for instructions on programming your personal message.

Recipients of Call Me messages who have display keysets can respond by simply pressing a soft key. Recipients of preprogrammed text messages may view their message at the touch of a button without having to call the sender.

Leaving a Message at Another Display Keyset

To activate

x x x

F1/F3

Protegé®Keyset User Guide - with display

1. Dial the target extension number.

2. Press soft key F2 below the word “msg.”

3. Press soft key F1 below the words “call me.”

- or -

Press soft key F3 below the word “preprog” for message choices.

4. Press soft key F2 below the word “next” to view other selections.

5. Press soft key F1 below the word “send” when your choice is displayed.

6. Receive confirmation tone.

5 / Paging and Messaging

To Show a Preset Message Sent by Another Extension

FUNCTION

# 9

[

x x x

FUNCTION

# 9

[ [

F1/F3

1. Press the soft key F2 below the word “show.”

- or -

If there are two or more messages, press soft key F1 below the word “more” to scroll through the list of messages and their originating extensions.

To Reply to a Call Me Message

1. Press the soft key F2 below the word “reply.”

Dial the extension number of the phone from which the Call Me message was left.

Note: If the extension does not answer when

either reply method is used, the LCD will continue to display the message.

Deleting Messages

Deleting an individual message you sent

1. Press the Function key and then dial [ # 9.

2. Dial the target extension number.

3. Receive confirmation tone.

Deleting all messages sent by you

1. Press the Function key and then dial [ # 9 [.

2. Receive confirmation tone.

Deleting messages left by other extensions

1. Press soft key F3 below the word “del.”

2. Press soft key F1 below the word “indiv” to delete an individual message.

- or -

Press soft key F3 below the word “all” to delete all messages.

3. Receive confirmation tone.

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5 / Paging and Messaging

3. Premises Messages

A Premises Message is a text message that you can display on your keyset LCD, and which will also appear on the LCD of any internal caller calling you from a display keyset.

When you use the premises message feature in conjunction with Do Not Disturb, an internal calling party hears the DND tone and sees the premises message.

You may choose from seven messages. The first six are available system-wide, and can only be changed by your system administrator. However, the seventh message is specific to your keyset, and you can individually program and change it as often as you wish.

See page 50 for instructions on programming a personalized message.

Leaving a Premises Message

1. Keyset is idle or active on a call.

FUNCTION

2. Press the Function key and then dial 90.

- or -

Press the designated feature key.

3. Press soft key F2 below the word “next” to view other selections.

4. Press soft key F1 below the word “store” when your choice is displayed.

5. Receive confirmation tone.

Deleting a Premises Message

FUNCTION

9 0

[

Protegé®Keyset User Guide - with display

1. Press the Function key and then dial [ 90.

- or -

Press the designated feature key.

2. Receive confirmation tone.

5 / Paging and Messaging

4. Creating Personal Messages

The seventh Station-to-Station message and the seventh Premises message are personal to your keyset. You can program and reprogram them as you wish. Each message is saved until you save another in its place.

Use the table below as a guide to entering different letters.

Times to ----------------------------- Key Pad Number -------------------------------Press 1 2 3 4 5 6 7 8 9 0 #

One , A D G J M P T W Q space Two - B E H K N R U X Z space Three & C F I L O S V Y . space Four 1 2 3 4 5 6 7 8 9 0 space

Personal Station-to-Station Message

x x x

F2 F3

F2 F1

Creating your message

1. Dial the target extension number.

2. Press soft key F2 below the word “msg.”

3. Press soft key F3 below the word “preprog” for message choices.

4. Press soft key F2 below the word “next” until message 7 is displayed.

5. Press soft key F3 below “chg.”

6. Enter the message you wish (maximum 16 characters).

7. Press soft key F2 below the word “save.”

8. Press soft key F1 below the word “send” to send the message.

- or -

Press the Clear key to exit.

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FUNCTION

9 0

FUNCTION

9 0

F3 F2

CLEAR

5 / Paging and Messaging

Personal Premises Message

Creating your message

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 90.

3. Press soft key F2 below the word “next” until the seventh message is displayed.

4. Press soft key F3 below “chg.”

5. Enter the message you wish (maximum 16 characters).

6. Press soft key F2 below the word “save.”

7. Press soft key F1 below the word “store” to display the message.

- or -

Press the Clear key to exit.

8. Receive confirmation tone.

Deleting your message

1. Keyset idle or in use.

2. Press the Function key and then dial 90.

3. Press soft key F2 below the word “next” until your private message is displayed.

4. Press soft key F3 below the word “chg.”

5. Press soft key F2 below the word “save.”

6. Press the Clear key to exit.

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5 / Paging and Messaging

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chapter

six

Convenience Features

1. Mute

The Mute feature disables the handset transmitter and the speaker microphone. Use the mute feature to permit a private conversation while on a call.

If you have a feature key preprogrammed as a Mute key, the light will be lit while your keyset is muted. We recommend you program a Mute key if you use the Group Listen feature on page 60, or are a Hunt Group Supervisor. Information on Hunt Gorups can be found on page 61.

The Mute feature is useful if you work in noisy environments when background noise becomes amplified over the transmitter or microphone and impedes communications from the distant end.

To activate

FUNCTION

7 6

FUNCTION

7 6

1. Press the Function key and then dial 76.

- or -

Press the designated feature key.

To cancel

1. Press the Function key and then dial 76.

- or -

Press the designated feature key.

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6 / Convenience Features

2. Reminder Service

The Reminder Service feature acts like an alarm clock. Use it to remind yourself of appointments.

Use the 24 hour clock format to record the time for the reminder. For example, 2:23 p.m. is recorded as 1423.

The attendant can program reminders for other keysets in the telephone system. When the reminder time is reached, your keyset will ring to alert you, even if

you are active on a call.

To activate

1. Keyset is idle or in use on a call.

FUNCTION

9 2

x x x x

FUNCTION

9 2

[[

2. Press the Function key and then dial 92.

3. Press soft key F3 below the word “chg.”

4. Enter the time for the reminder in 24 hour format.

5. Press soft key F2 below the word “save.”

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 92.

To acknowledge a reminder call

1. Keyset rings. LCD displays “Reminder Reached.”

2. Press soft key F1 below the word “ack.”

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6 / Convenience Features

3. Speed Dial Numbers

A Speed Dial Number stores either an outside telephone number or an account code. You may store a maximum of 20 digits (including special dialing characters) in a single speed dial number.

Note:The quantity of speed dial directory numbers assigned to your keyset

and the numbers themselves depend on how your company’s phone system has been configured. Your system administrator can tell you which numbers are available to you.

When storing an outside telephone number you can specify the trunk or trunk route to be used. Refer to Special Dialing on page 32 if you need to include dialing characters such as pause and flash. You can also add a descriptive name to the speed dial number so you can locate it more easily when searching through directories on page 31.

Storing a Speed Dial Number

FUNCTION

x x x

F2 F1 F1 F3

CLEAR

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial directory number where speed dial number is stored.

4. Press soft key F2 below the word “show.”

5. Press soft key F1 below the word “tel.”

6. Press soft key F1 below the word “num.”

7. Press soft key F3 below the word “chg.”

8. Enter the telephone number you wish to save.

9. Press soft key F2 below the word “save.”

10.Receive confirmation tone.

11. Press the Clear key to exit.

- or -

Repeat the process (steps 3-9) to enter another speed dial number.

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6 / Convenience Features

FUNCTION

x x x

F1 F3 F2

CLEAR

FUNCTION

x x x

CLEAR

Deleting a Speed Dial Number

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Press soft key F2 below the word “show.”

5. Press soft key F1 below the word “tel.”

6. Press soft key F1 below the word “number.”

7. Press soft key F3 below the word “chg.”

8. Press soft key F2 below the word “save.”

9. Receive confirmation tone.

10. Press the Clear key to exit.

- or -

Repeat the process (steps 3-8) to delete another speed dial number.

Assigning a Trunk or Trunk Route

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Press soft key F2 below the word “show.”

5. Press soft key F1 below the word “tel.”

6. Press soft key F3 below the word “trk/rte.”

7. Press soft key F3 below the word “chg.”

8. Enter the number of the trunk or trunk route you wish to use with the speed dial number.

9. Press soft key F2 below the word “save.”

10.Receive confirmation tone.

11.Press the Clear key to exit.

- or -

Repeat the process (steps 3-8) to assign a trunk or trunk route to another speed dial number.

Protegé®Keyset User Guide - with display

FUNCTION

x x x

F2 F1 F3 F3 F2

CLEAR

FUNCTION

x x x

F2 F1 F2 F3

CLEAR

6 / Convenience Features

Deleting a Trunk or Trunk Route Assigned to a Speed Dial Number

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Press soft key F2 below the word “show.”

5. Press soft key F1 below the word “tel.”

6. Press soft key F3 below the word “trk/rte.”

7. Press soft key F3 below the word “chg.”

8. Press soft key F2 below the word “save.”

9. Receive confirmation tone.

10. Press the Clear key to exit.

- or -

Repeat the process (steps 3-8) to delete a trunk or trunk route from another speed dial number.

Assigning a Name to a Speed Dial Number

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Press soft key F2 below the word “show.”

5. Press soft key F1 below the word “tel.”

6. Press soft key F2 below the word “name.”

7. Press soft key F3 below the word “chg.”

8. Enter the name you wish to save against the speed dial number. Use the table on the opposite page as a guide to help you enter the letters.

9. Press soft key F2 below the word “save.”

10. Receive confirmation tone.

11. Press the Clear key to exit.

- or -

Repeat the process (steps 3-9) to enter another name.

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6 / Convenience Features

FUNCTION

x x x

F2 F1

CLEAR

Deleting the Name Assigned To a Speed Dial Number

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Press soft key F2 below the word “show.”

5. Press soft key F1 below the word “tel.”

6. Press soft key F2 below the word “name.”

7. Press soft key F3 below the word “chg.”

8. Press soft key F2 below the word “save.”

9. Receive confirmation tone.

10. Press the Clear key to exit.

- or -

Repeat the process (steps 3-8) to delete another name.

Times to ----------------------------- Key Pad Number -------------------------------Press 1 2 3 4 5 6 7 8 9 0 #

One , A D G J M P T W Q space Two - B E H K N R U X Z space Three & C F I L O S V Y . space Four 1 2 3 4 5 6 7 8 9 0 space

Protegé®Keyset User Guide - with display

FUNCTION

x x x

CLEAR

FUNCTION

x x x

F2 F3 F2

CLEAR

6 / Convenience Features

Storing an Account Code

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Press soft key F2 below the word “show.”

5. Enter the account code number.

6. Press soft key F2 below the word “save.”

7. Receive confirmation tone.

8. Press the Clear key to exit.

- or -

Repeat the process (steps 3-6) to enter another account code.

Deleting an Account Code

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial number.

4. Press soft key F2 below the word “show.”

5. Press soft key F3 below the word “fac.”

6. Press soft key F2 below the word “save.”

7. Receive confirmation tone.

8. Press the Clear key to exit.

- or -

Repeat the process (steps 3-6) to delete another account code.

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6 / Convenience Features

4. Group Listen

Your system administrator can confirm if the Group Listen feature is available to you.

Activate the Group Listen feature to permit others in your immediate area to listen through the speakerphone to the distant side of a call, while you continue to use the handset. The keyset microphone is muted so your audience can listen but not participate. You can hang up the handset at any time to change to full speakerphone operation. The volume control key on the keyset controls the speaker volume.

Important Note

We recommend that you activate the Mute feature before returning the handset

to the cradle to avoid the possibility of an audible squeal, or “feedback.”

To activate

SPEAKER

1. While on an active call, press the Speaker key.

3. Distant party is audible over microphone speaker.

FUNCTION

SPEAKER

CLEAR

To change to full speakerphone operation

1. Mute your keyset by pressing the Mute key (a designated feature key).

- or -

Press the Function key and then dial 76.

2. Replace handset on cradle.

3. Repeat step 1 to cancel the muted state.

To return to using only the handset

1. From a Group Listen situation, press the Speaker key.

To end the call

1. Press the Clear key.

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6 / Convenience Features

5. Hunt Group Features

If you are an agent of a hunt group, use the UCDAgent Help feature to request assistance from your Supervisor while you are on an active call. The supervisor’s response is displayed on your LCD.

If you are the designated Supervisor of a hunt group you can use the Hunt Group Monitor feature to listen in on hunt group calls that are handled by agents. Note that your keyset must be equipped with a Mute key (a feature key programmed with the Mute feature code) to use this feature effectively.

The Supervisor can also use the UCD Route Override feature code to redirect all calls assigned to ring the hunt group, to hunt group 24. See your system administrator for where these calls are directed.

Use the UCDAgent Help Response feature to reply to a message from a UCD agent requesting assistance. If you answer the request you are conferenced in on the agent’s call in a muted capacity (similar to the Monitor feature). Note that agents with non-display keysets will only hear a brief tone to alert them that you have answered the request. They hear nothing if you acknowledge or reject the call.

UCD Agent Help

1. Keyset is in use on a UCDhunt group call.

FUNCTION

Protegé®Keyset User Guide - with display

2. Press the Function key and then dial 61.

- or -

Press the designated feature key.

3. Your supervisor receives a message requesting assistance. You remain connected to your hunt group call. Your LCD displays your supervisor’s response.

4. The supervisor answers the request, and is connected to you in a muted state.

- or -

The supervisor acknowledges your request, but is not connected to your call.

- or -

The supervisor rejects your request.

6 / Convenience Features

FUNCTION

x x x

FUNCTION

x x x

FUNCTION

6 #

[[

x x x

Monitoring a UCD Call In Progress (Supervisor only)

1. Press the Function key and then dial 58.

2. Enter the extension number you wish to monitor.

- or -

Press the DSS key of the extension you wish to monitor.

3. You are connected in a muted capacity: you can hear but cannot participate. To interrupt, press the Mute key (deactivate the mute condition).

UCDRoute Override(Supervisor only)

To activate

1. Press the Function key and then dial 6 #.

2. Dial the extension number of the hunt group you want to redirect to UCD group 24.

3. Receive confirmation tone.

To cancel

1. Press the Function key and then dial R6 #.

2. Dial the extension number of the hunt group which has been redirected.

3. Receive confirmation tone.

F1/F2/F3

Responding to a UCDAgent Help Message (Supervisor only)

1. Your keyset rings. The keyset LCDdisplays a message requesting assistance from a UCD agent.

2. Press soft key F1 below the word “answer” to answer the request.

- or -

Press soft key F2 below the word “acknowledge” to acknowledge the agent’s call.

- or -

Press soft key F3 below the word “reject” to reject the agent’s request.

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chapter

seven

Customizing

Your Keyset

1.Three Features For Easier Dialing

Hot Key Pad, Automatic Line Selection, and Hotline are three features you can use to make dialing easier and faster.

Hot Key Pad

When you have the Hot Key Pad feature enabled, you can dial an extension or outside line without lifting the handset or pressing the speaker key. The Protegé system senses when any dial pad key is pressed, takes the extension off-hook, studies the digits dialed to determine whether the call is for intercom or trunk access, and routes it accordingly. At default, your keyset is programmed with Hot Key Pad activated.

Automatic Line Selection

Automatic Line Selection allows you to choose which resource your keyset accesses when you go off-hook at your extension; intercom dial tone, a specific trunk, or a trunk route. Note that if you set both Automatic Line Selection and Hotline, Hotline takes priority.

Hotline

With a Hotline programmed, you automatically dial another resource when you lift the handset or press the Speaker key. This resource can be one of the following:

uAn extension number uA trunk directory number uA trunk route number uA system or individual speed dial number uA pickup group, hunt group or paging group

A Hotline can be dependent on the time of day. You specify whether the Hotline operates all the time, just during the day, or just when your company’s phone system is in Night mode.

In addition, you can specify whether the Hotline should access the resource immediately, or wait between one and nine seconds. A delay allows you to dial another resource before the Hotline takes effect.

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7 / Customizing Your Keyset

FUNCTION

9 3

[

FUNCTION

F1/F2/F3

FUNCTION

9 5

[

Hot Key Pad

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 93.

3. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 93.

3. Receive confirmation tone.

Automatic Line Selection

To activate

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 95.

3. Press soft key F1 below the word “icm” to select internal dial tone every time you lift the handset.

- or -

Press soft key F2 below the word “trunk’ followed by the appropriate directory number to select a specific outside line every time you lift the handset.

- or -

Press soft key F3 below the word “route” followed by the appropriate directory number to select a specific trunk route every time you lift the handset.

4. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 95.

3. Receive confirmation tone.

Note: Function 95 cannot be programmed under a

feature key.

Protegé®Keyset User Guide - with display

FUNCTION

[[

x x x

F2 F2 F3

F1/F3

CLEAR

7 / Customizing Your Keyset

Hotline

To activate

1. Keyset is idle or active on a call.

2. Press the Function key and then dial 9 [.

3. Press soft key F3 below the word “chg.”

4. Enter the directory number of the resource you wish to hotline (normally three digits).

5. Press soft key F2 below the word “save.”

6. Press soft key F2 below the word “next.”

7. Select the service mode: choose between “day,” “night,” and “always.” Press soft key F3 to rotate through the choices. The default setting is “always.”

8. When the chosen service is shown, press soft key F2 below the word “next.”

9. Press soft key F1 below the word “immediate” for immediate action.

- or -

Press soft key F3 below the word “delay” for delayed action. Enter the number of seconds delay time you wish.

10. Press the Clear key to finish programming.

FUNCTION

[[

Protegé®Keyset User Guide - with display

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 9 [.

3. Press soft key F3 below the word “chg.”

4. Press soft key F2 below the word “save.”

Note: Function 9 [cannot be programmed under a

feature key.

7 / Customizing Your Keyset

2.Three Features For Easier Answering

Voice Call, Auto Answer, and Distinctive Ringing are three features that you can use to make answering calls easier and faster.

Voice Call

When you set your keyset to allow voice calls, intercom callers are connected immediately over the speakerphone, without requiring you to go off-hook. You will hear a single tone to alert you and the LCD will display the word “voice” and the calling extension number. Outside calls continue to ring at your extension in the usual way, so too will blind transfer calls.

Note that when voice calls are allowed, no Call Forward instructions you have programmed will be followed. Do Not Disturb, however, will continue to operate.

Auto Answer

Use the Auto Answer feature to select how incoming calls will be answered. With Auto Answer set to “off” you must press an appropriate feature key to answer an incoming call. This can be one of the following:

uAn ICM key(a feature key designated for intercom calls) uA Trunk or Trunk Group key uAn Overflow key (a feature key designated for all additional outside

lines).

With Auto Answer set to “on” you can answer ringing calls by lifting the handset or pressing the Speaker key.

Distinctive Ringing

Distinctive Ringing allows you to choose from four different ring cadences to distinuguish your phone’s ring from that of others in your immediate area. The ring cadence you select works for all tones you hear on your keyset. See page 7 for a table of ring tones.

Protegé®Keyset User Guide - with display

FUNCTION

9 8

FUNCTION

9 8

[[

7 / Customizing Your Keyset

Voice Call

To receive

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 98.

To prevent

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [ 98.

Auto Answer

FUNCTION

[[

FUNCTION

[[

FUNCTION

# 7

CLEAR

To activate

1. Keyset is in idle state.

2. Press the Function key and then dial 6 [.

To cancel

1. Keyset is in idle state.

2. Press the Function key and then dial 6 [.

Distinctive Ringing

To change ring cadence

1. Keyset is in idle state.

2. Press the Function key and then dial # 7.

3. Press soft key F3 below the word “chg” to listen to each ring tone. Stop when you have made your selection.

4. Press the Clear key to exit when completed.

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7 / Customizing Your Keyset

3. Security

For security reasons, you must enter a password to be able to use three features: Remote Follow Me Call Forward on page 17, Authority Code on page 36 and Lock/Unlock on page 69.

Ask your telephone system administrator if you are unsure what your password is. Use the Password Change feature to change your password. The temporary password is 0000 at default.

The Lock/Unlock feature is designed to prevent unauthorized trunk calls from your keyset while you are away from your desk. A locked extension will still receive incoming trunk calls, and a user may still place and receive intercom calls. You need a valid password to use the Lock/Unlock feature.

Caution

The Lock feature prevents all trunk calls, not just long-distance calls. Because

local calls - including 911 calls - are blocked by this feature, exercise caution in

using this feature.

FUNCTION

9 7

F2 F1

Password Change

Changing your password

1. Keyset is idle or in use.

2. Press the Function key and then dial 97.

- or -

Press the designated feature key.

3. Enter the old password.

4. Press soft key F2 below the word “show.”

5. Press soft key F1 key below the word “pswd.”

6. Enter the new password.

7. Press soft key F2 below the word “save.”

* Ask your system administrator if you do not

know your password.

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FUNCTION

9 7

F2 F2

FUNCTION

9 7

F2 F3

7 / Customizing Your Keyset

Lock/Unlock

To lock

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 97.

- or -

Press the designated feature key.

3. Enter your user password.

4. Press soft key F2 below the word “show.”

5. Press soft key F2 below the word “yes.”

6. Receive confirmation tone.

To unlock

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 97.

- or -

Press the designated feature key.

3. Enter your user password.

4. Press soft key F2 below the word “show.”

5. Press soft key F3 below the word “no.”

6. Receive confirmation tone.

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7 / Customizing Your Keyset

4. Feature Code Settings

Use the Check Keyset Feature Status feature to confirm which features you have operating at your keyset. This feature is particularly useful for troubleshooting. If your keyset seems to behave oddly, check your feature settings. You may find a particular feature is set differently to how you expect. Each of these features has a big impact on how your keyset operates: Automatic Hold, Auto Transfer Mode, Hotline, Voice Call and Auto Answer.

Use the Cancel Operations feature to terminate your current feature settings. Doing so will reset your keyset to its default settings. It will not, however, change the contents of feature and dual function feature keys.

Check Keyset Feature Status

To check

FUNCTION

# 8

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 8.

3. Press soft key F3 below “next” to scroll through feature settings.

4. Press “Clear” to exit.

FUNCTION

6 9

Cancel Operations

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 69.

3. Press soft key F2 below the word “go.”

Note: Function 69 cannot be programmed under a

feature key.

Protegé®Keyset User Guide - with display

7 / Customizing Your Keyset

5. Setting the Feature Keys

Depending on the model, your keyset has a number of feature keys and dual function feature keys that can be programmed to your requirements. You can program a speed dial number on the “secondary level” of each Dual Function feature key. The “primary level” can be one of the following:

uAn outside line key uA DSS key uA feature such as Call Forward uA speed dial number

When you program a speed dial number under a feature key or dual function feature key, note that you enter the abbreviated number (normally three digits in length), not the full number.

Use the Check Key Status feature to check the current contents of a feature or dual function feature key. Both the activate and cancel codes are listed.

Use the Look Up Feature Codes feature to look up the access codes to particular features.

Check Key Status

To check the primary function of a feature key

1. Keyset is in idle state, press soft key F2.

- or -

Keyset is in busy state, press the Function key and then dial # 3.

2. Press the required feature key.

To check the secondary function of a dual function feature key

Protegé®Keyset User Guide - with display

1. Keyset is in idle state, press soft key F1.

- or -

Keyset is in busy state, press the Function key and then dial # 1.

2. Press the required dual function feature key.

7 / Customizing Your Keyset

Look Up Feature Codes

FUNCTION

# 5

F1/F2/F3

F1/F2

FUNCTION

# 3

F3 F2

FUNCTION

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 5.

3. Press soft key F1 to look up directory numbers.

- or -

Press soft key F2 to look up feature access codes.

- or -

Press soft key F3 to look up suffix codes.

4. Press soft keys F1 and F2 to scroll through the chosen directory as needed.

Programming a Feature Under a Feature Key

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 3.

3. Press designated feature key to which to program feature.

4. Press soft key F3 below the word “chg.”

5. Press soft key F2 below the word “feat.”

6. Press the Function key and then enter the appropriate feature code number.

7. Press soft key F2 below the word “save” to save selection.

Protegé®Keyset User Guide - with display

FUNCTION

# 3

x x x

7 / Customizing Your Keyset

Programming a DSS Key

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 3.

3. Press the feature key you wish to program.

4. Press soft key F3 below the word “chg.”

5. Press soft key F1 below the word “dir.”

6. Enter the resource directory number.

7. Press soft key F2 below the word “save” to save the selection.

8. Receive confirmation tone.

Programming a Speed Dial Number Under a Feature Key

FUNCTION

# 3

F3 F1

x x x

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 3.

3. Press the feature key you want to program.

4. Press soft key F3 below the word “chg.”

5. Press soft key F1 below the word “dir.”

6. Enter the speed dial number.

7. Press soft key F2 below the word “save” to save the selection.

8. Receive confirmation tone.

Protegé®Keyset User Guide - with display

7 / Customizing Your Keyset

FUNCTION

# 1

x x x

Programming the Secondary Level of a Dual Function Feature Key

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial # 1.

3. Press the dual function feature key you want to program.

4. Press F3 below the word “chg.”

5. Enter the speed dial number.

6. Press soft key F2 below the word “save” to save selection.

Protegé®Keyset User Guide - with display

7 / Customizing Your Keyset

6. Headset Operation

Models with headset jacks

If your keyset has a headset jack, simply plug a headset or headset amplifier directly into the headset jack. Enter the Headset Function feature code. While you have the Headset Function enabled, keep the handset in its cradle. Use the Speaker key to answer calls and the Clear key to end calls.

The Speaker key acts as a toggle. Depress once to answer using the headset, press the Speaker key again to have the call heard over the speaker.

Note that amplified headsets with their own power source disable the Mute feature on the Executive and Executive Data keysets. Refer to your system administrator for more information.

Models without headset jacks

If your keyset does not have a headset jack you will first need to unplug your handset from the handset jack. Plug a headset amplifier into the handset jack, and then plug the handset into the headset amplifier. Do not place the handset in the cradle. Do not enter the Headset Function feature code. Use the Speaker key to answer calls, and the Clear key to end calls. Using a headset amplifer in this way does not affect the Mute function.

Headset Function

To enable

FUNCTION

9 #

FUNCTION

9 #

[[

Protegé®Keyset User Guide - with display

1. Press the Function key and then dial 9 #.

- or -

Press the designated feature key.

To cancel

1. Press the Function key and then dial [ 9 #.

- or -

Press the designated feature key.

7 / Customizing Your Keyset

7. Background Music

With the Background Music feature you can play background music over the speaker of your telephone while it is idle. You will normally hear the same music source that callers hear when they are placed on hold.

The music stops when you operate your telephone and resumes when you hang up. You still receive incoming intercom and outside calls, and can answer them by going off-hook with the handset or speaker key.

If background music is not available on your system your LCD will indicate “BGM unavailable.”

To activate

8 0

1. Dial 800 or 801, depending on how your system is programmed.

2. Music plays through your speakerphone.

CLEAR

To cancel

1. Press the Clear key.

Protegé®Keyset User Guide - with display

chapter

eight

Voice Mail

and

Data

features

1. Voice Mail

If you use your voice mail system on a regular basis, we recommend you designate a feature key as a voice mail “Message Waiting” key.

The Message Waiting key lights when you receive a voice mail message. Press the key to gain access to your personal mail box so you can check your messages. The feature code for this is Function key, dial 64.

Your Protegé phone system offers three useful features to maximize the benefits of your company’s voice mail system: Extinguish Lit Voice Mail LED, Answering Machine Emulation, and Auto Conversation Record.

Extinguish Lit Voice Mail LED

Use this feature to manually turn off the LED associated with your voice mail Message Waiting key. Use this feature if your company’s phone and voice mail systems suffer some kind of connection interruption, and the LED fails to extinguish after you have checked all your voice mail messages.

Answering Machine Emulation

Answering Machine Emulation lets you screen your voice mail calls, just as you can with your home answering machine. Your keyset must be programmed to permit this feature. Use the Direct or No Answer Call Forward features to direct your calls to your voice mail box. You will hear a notification ring of three electronic beeps and your LCD will display the message “vm answer.” Your keyset must be idle to receive the notification. If you want, you can pull the call back from voice mail in order to talk to the calling party. You have a system-specified period of time(default is 30 seconds) to monitor the voice mail call. The timer begins counting when the voice mail system answers the forwarded call.

Auto ConversationRecord

If you have a voice mail Message Waiting key (see above), press it while you are on a call to automatically form a conference with your voice mail box. This allows you to record your conversation. Depending on system programming, you and the distant party may or may not hear an alert tone. If the tone is not enabled, the Auto Conversation Record feature is invisible to both parties.

Protegé®Keyset User Guide - with display

8 / Voice Mail and Data Features

Dialing Voice Mail

1. Dial the Voice Mail System general number.

Transferring to Voice Mail

1. Begin by using whichever transfer method you

x x x

2. Dial the Voice Mail System general number.

3. LCD prompts for the destination mailbox.

4. Conclude the transfer as appropriate to the

Forwarding to Voice Mail

1. Begin by using whichever call forward type

x x x

2. Dial the Voice Mail System general number.

3. LCD prompts for the destination mailbox.

4. Conclude the transfer as appropriate to the for-

- or -

Press a designated feature key.

prefer (see pages 39 and 40).

- or -

Press a designated feature key.

Enter the appropriate extension number.

- or -

Press an appropriate DSS key.

transfer method you are using.

you prefer (see pages 12-18).

- or -

Press a designated feature key.

Enter the appropriate extension number.

warding method you are using.

Retrieving Your Voice Mail Messages

1. Keyset is in idle state.

2. Press the voice mail Message Waiting key (a designated feature key).

Protegé®Keyset User Guide - with display

FUNCTION

[[

F1/F3

8 / Voice Mail and Data Features

Extinguish Lit Voice Mail LED

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial [64.

3. Receive confirmation tone.

Answering Machine Emulation

To activate

1. Keyset is in idle state.

2. Receive notification (ring and LCD display).

3. Ignore the notification.

- or -

Press soft key F1 under the word “reject” to return to idle state.

- or -

Press soft key F3 under the word “listen” to listen to the call that is connected to voice mail.

4. Receive confirmation tone.

5. Wait for the voice mail monitor time to expire.

- or -

Press soft key F1 below the word “intrude” to disconnect the voice mail and speak with the calling party.

- or -

Press soft key F3 below the word “exit” to terminate the monitor and return to idle state.

Auto ConversationRecord

To activate

1. Keyset is in use on an active call.

2. Press the voice mail Message Waiting key.

Protegé®Keyset User Guide - with display

8 / Voice Mail and Data Features

2. Data Features

Data features are only available to you if you have an Executive Data keyset. This keyset model has a data port which you use to connect your keyset to your personal computer.

Your telephone system administrator can advise you on the data applications available to you. These might include communicating with other computers in your company (as with a local area network); accessing a shared modem for data communications outside your company; and CTI (Computer Telephony Integration) applications, such as ProtegéDial.

Depending on how your company’s Protegé phone system has been configured you may or may not require human intervention at a destination extension to answer a data call.

Use the Data Call feature to place a data call to another extension or data UCD group without first establishing a voice call. The feature code (Function key, dial 66) must be programmed under a feature key.

Use the Data Rate Selection feature to select the speed at which data is transmitted over the data port of your keyset. Baud rate selection is from 2400, 4800, 9600 and 19200 bps.

Because data information is carried on a different channel of your keyset’s telephone cord, you can send and receive data traffic independent of making and receiving voice calls.

x x x

FUNCTION

7 5

CLEAR

Data Call

1. Keyset is in idle state.

2. Press the designated feature key.

3. Enter destination extension number.

Data Rate Selection

1. Keyset is in idle state.

2. Press the Function key and then dial 75.

3. Select the Baud rate. Press soft key F3 below the word “chg” to scroll through the options.

4. Press the Clear key to exit when your chosen rate is displayed.

Protegé®Keyset User Guide - with display

Glossary

Class of Service

Your level of access to certain features. Your company’s phone system may assign a different class of service to particular extensions, to restrict access to certain features. See also Tenant Group.

DSS

Direct Station Selection. Press a DSS key to call or transfer to an internal resource without dialing manually. The internal resource can be a single extension, or a group of extensions such as a hunt group or paging group. In a Protegé system, a DSS key is a specially programmed dual function feature key.

Hunt Group

A group of extensions with a common access number, organized in such a way that calls “hunt” from extension to extension to find a free line. See also UCD.

Idle state

The condition of your keyset when you are not using it, and when a call is not coming in.

Intercom

An intercom call is a call between extensions of your company’s phone system.

Keyset

Another name for telephone. Specifically, a phone with a number of push buttons or “keys.”

LCD

Liquid Crystal Display. The display screen of your telephone, which provides information on the status of your keyset.

LED

Light Emitting Diode. The lights next to the feature and dual function feature keys. Depending on the model, your keyset has a number of single- or dual-colored LEDs. Each provides information on the status of the associated feature or dual function feature key. See also page 6.

Off-Hook

When you lift the handset you are “going off-hook.” Early telephones had a metal hook on which the handset hung. The modern technology of the Protegé system means you can now also go off-hook and on-hook by pressing the Speaker key.

On-Hook

When the phone handset is resting in the cradle. See Off-Hook.

Outside Line

See Trunk.

Protegé®Keyset User Guide - with display

Glossary

Service Mode

The way calls are handled depending on the time of day. For example, your company’s phone system may be configured so that in Day Service Mode all incoming calls are routed through the attendant. In Night Service Mode, incoming calls may be broadcast over a loud bell for anyone to answer.

Station

Another word for extension.

System Administrator

The person responsible for your company’s telephones. It may be an outside business, or a person or department at your company. Essentially, whoever you go to to report problems with your phone or to request changes in your telephone service.

Tenant Group

Tenant Groups are a way of grouping groups of extensions in a Protegé phone system. For example, if several companies in a building share a common phone system, each company’s extensions would form a Tenant Group. See also class of service.

Tone

The audible sound your keyset makes. There are many different tones: for example, dial tone, ring tone, busy tone, and error tone.

Trunk

A telephone line owned by the local telephone company that connects your office telephone system to the outside world. Also known as an “outside” line, or “c.o. line.”

UCD

Uniform Call Distribution. A Protegé feature that accepts incoming calls and routes them to a series or bank of agents. See also Hunt Group.

Virtual Number

An extension number that is not physically connected to a specific keyset. This number might be programmed under a feature key of one or several extension keysets. This Protegé feature has many possible applications. If your company’s phone system uses virtual numbers, consult your system administrator for an explanation of how they work in your location.

Protegé®Keyset User Guide - with display

Index

Abbreviated Numbers - see Speed Dial Numbers

ABR - see Automatic Busy Redial Account Code 11, 15, 26, 55, 59 Agent Help 61 Agent Log Off/Log On 19, 20 Alarm clock 54 Alert 25 Answering Mach. Emulation 77, 79 Attendant, Calling the 22 Authority Code 36 Auto Answer 9, 66 Auto Conversation Record 77, 79 Auto Transfer Mode 39 Automatic Busy Redial 28 Automatic Hold 9, 37 Automatic Line Selection 63 Avoiding Calls 19

Background Music 76 Baud Rate 80 BGM - see Background Music Blind Transfer 39 Busy Call Forward 11, 13 Busy Trunk (route) 33

Caller ID 9 Call Forward 11-18

- Password 68

- Answering Mach. Emulation 79

- Voice Call Allow 67 Call Me Messages 47 Call Park - see Transfer, No Ring Call Indication 9

Call Pickup 10 Callback 33 Calling an Extension 21 Camp On 9, 35 Cancel All Call Forwards 12 Cancel Operations 70 Check Key Status 71 Check Keyset Feature Status 70 Class of Service 21, 36, 81 Cleaning 7 Clear Key 2, 3, 8 Conference 42

Data Call 80 Data Port 2, 3, 80 Data Rate Selection 80 Data Speeds 80 Dialing by Name 31 Dialing Speed Dial Numbers 30 Dialing Voice Mail 78 Dial pad 2, 3 Direct Call Forward 11, 12 Directed Call Pickup 10 Directories 31, 55 Directory Numbers 31 Display 2, 3 Distinctive Ringing 66 Diversion - see Call Forward DND - see Do Not Disturb DND Override 21, 22 Do Not Disturb 19, 21

- Premises Message 49

- Voice Call 67

Protegé®Keyset User Guide - with display

Index

DSS 81 Dual Function Feature Keys 2, 3,

30, 71, 74

ECF - see External Call Forward Exclusive Hold 37 Executive Data Model 19, 24, 25,

80, 81

External Call Forward 11, 15 Extinguish Voice Mail Light 77, 79

Feature Access 8 Feature Interaction 8 Feature Keys 2, 3 Feature Code Settings 72 Flash 32, 55 Follow Me Call Forward 11, 16 Forced Diversion 20 Forced Release 43 Forward 11 Forwarding to Voice Mail 77, 78 Function Key 2, 4

Group Call Pickup 10 Group Listen 53, 60 Group Page 45

Headset Operation 75 Headset Jack 2, 4, 75 Hold 37

- holding a conference 43

- holding an intercom call 38

- reminder 37

- retrieval order 37

- retrieval from 37

- system 37

Hold Key 2, 4, 8 Hot Key Pad 63 Hotline 63, 65 Hunt Group 11, 19, 22, 31, 53,

61, 81

ICLID - see Caller ID Idle state 81 Individual Directory 31 Inserting Special Characters 32 Instant Dialing - see Hotline Intercom 81 Intercom Key 9 Intercom Directory 31 Intrusion 23

Keyset 81

Last Number Redial 28 LCD 2, 3, 8, 81 LCR - see Least Cost Routing Least Cost Routing 26, 30 LED 81 Lights, Understanding 6 LNR - see Last Number Redial Lock/Unlock 69 Look Up Feature Codes 72 Loud Bell 10

Messages 21, 47-51, 77

- call me messages 48

- deleting a message 48

- leaving a message 47

- showing a message 48 Message Waiting Indication 47, 77

Protegé®Keyset User Guide - with display

Index

Music on Hold 35 Mute 53, 60, 61, 75 Names for Speed Dial Numbers 55,

No Answer Call Forward 11, 14, 21,

No Ring Transfer 41

Off-Hook 81 Off-Hook Voice Announce 19, 24,

25 OHVA - see Off-Hook Voice Announce

On-Hook 81 Outside Line 81 Outside Telephone Numbers -

storing 55

Paging 45 Parked Calls 39 Password 11, 68 Pause 32, 55 Personal Message - creating 50 Pickup Group Number 10 Placing Outside Calls 26 Premises Messages 49 Preprogrammed Messages 47 Preset Follow Me Call Forward 11,

16 Preventing Unauthorized Calls 68 Private Conversation 53 Private Talk 42 Programming Feature Keys 71 Pull Out Tray 2, 4 Pulse Dialing 32

Recall, Automatic Transfer 39 Redial Key 2, 5, 28 Redialing 28 Reminder Service 54 Remote Follow Me Call Forward

11, 17

Ring Cadences 66

Saved Number Redial 29 Screened Transfer 39 Security68 Service Mode 82

- in hotline programming 65 Setting Additional Call Fowards 18 Setting the Feature Keys 71 SNR - see Saved Number Redial Soft Keys 2, 5 Speaker Key and Light 2, 5 Speakerphone 2, 5 Special Dialing 32 Speed Dial Numbers 31, 55, 71 Station 82 Station-to-Station Messages 47 Storing Telephone Numbers 55 Supervisor - Hunt Group Features

61 System Administrator 82 System Directory 31 System Hold 37

Tenant Group 82 Text Messages 47 Time Reminder 54

Protegé®Keyset User Guide - with display

Index

Toll Restriction 36 Tone 82 Tones, Understanding 7 Transferring Calls 39 Transferring to Voice Mail 77 Travelling Class of Service - see

Authority Code Trunk 82 Trunk (Route) and Speed Dial

Numbers 30, 56

UCD Agent Help61 UCD Route Override 62 Unlocking Your Phone 69 Unsupervised Conference 44 UCD 82 Urgent Calls 35 User Password - see Password User Saved Number Redial 29 USNR - see User Saved Number

Redial

Virtual Number 10, 21, 82 Voice Call 19, 21, 67 Voice Mail 11, 21, 77 Voice to Ring Interchange 21, 22 Volume Keys 2, 5

Wait-for-Dial Tone 32 Work Group - Pickup a Ringing

Extension 10

Xfr/Conf Key 2, 5

Protegé®Keyset User Guide - with display

Notes

Protegé®Keyset User Guide - with display

Notes

Protegé®Keyset User Guide - with display

Notes

Protegé®Keyset User Guide - with display

Notes

Protegé®Keyset User Guide - with display

QUICK GUIDE TO NUMBERING

RESOURCE DIRECTORY NUMBERS DIRECTORY NUMBERS

Extension Numbers 200 - 399 _______________ Trunk Numbers 700 - 799 _______________ Trunk Groups 100 - 129 _______________ Page Groups 400 - 429 _______________ External Paging 820 - 829 _______________ Pickup Groups 460 - 489 _______________ System Speed Dial Numbers 600 - 699 _______________ Individual Speed Dial Numbers 500 - 599 _______________ Hunt Groups 430 - 459 _______________ Background Music 800 - 801 _______________ Loud Bell 810 - 811 _______________ Virtual Numbers 830 - 859 _______________ Voice Mail Access _______________ Night Ring Pick Up _______________ Least Cost Routing _______________

DEFAULT PROTEGÉ YOUR COMPANY’S

INDIVIDUAL SPEED DIAL NUMBERS

NUMBER A

500 ______ ____________________________________ 501 ______ ____________________________________ 502 ______ ____________________________________ 503 ______ ____________________________________ 504 ______ ____________________________________ 505 ______ ____________________________________ 506 ______ ____________________________________ 507 ______ ____________________________________ 508 ______ ____________________________________ 509 ______ ____________________________________

CTUAL DET

AIL

QUICK GUIDE TO FEATURE CODES

Feature Code

ACCOUNT CODE ENTRY F71 A

GENT LOG OFF

LERT F50

A A

UTHORITY CODE F55 UTO ANSWER O

UTO TRANSFER

UTOMATIC BUSY

UTOMATIC LINE SELECTION F95 (ON)

ALL FORWARD F2

ALL P ALLBACK -

ANCEL HECK F

IRECTORY DIALING BY NAME F52

D D

ISTINCTIVE O N

UAL

EATURE

LASH -

EADSET

OLD (A

OLD

OLD (SYSTEM)HOLD (ON)

OTLINE ON/OFF F9*

/ON F91 (OFF)

N/OFF F6*

MODE F54

REDIAL F78

(

CANX ALL) F20

ICKUP F53

CANCEL F*#5 (INDIV

OPERATIONS F69

TATUS F#8

EATURE S

RINGING F#7

OT DISTURB

FUNCTION KEY

(DND) ON/OFF

PROGRAMMING F#1

KEY PROGRAMMING F#3

INSERT A F3

OPERATION F9# (

UTOMATIC) F94 (

(EXCLUSIVE

)FHOLD (

TO RETRIEVE CALL) F7*

(

KEYPAD

F*91 (

F*95 (

F*#5* (

F*9# (

F*94 (

F7* ( F93 (ON) F*93 (

ON)

OFF

ON)

OFF)

Feature Code

INTERCOM ACCESS F65 L

AST NUMBER REDIAL EAST COST ROUTING (LCR) F67

OCK/UNLOCK F97

ALL)

ON)

)

OOK UP FEATURE

ESSAGES - DELETING F*#9 (

ESSAGES - PREMISES F90 (

UTE ON/OFF F76

AGING - ANSWER F59

P P

AGING - RECEIVE SELECTION F*99 (ON)

ASSWORD C

AUSE - INSERT A F70

P P

ULSE TO TONE CONVERSION EMINDER S

AVED PEED D

RANSFER

TRANSFER (N

UCD A UCD M UCD R

NSUPERVISED CONFERENCE F77

SER SAVED NUMBER REDIAL (USNR) F5*

U V

CALLS F98 (ON)

OICE

OICE TO RING INTERCHANGE 2

V W

AIT-FOR-DIAL TONE - INSERT A F79

CODES F#5

HANGE F97

ERVICE F92 (ON

NUMBER REDIAL (SNR) F51

IAL NUMBER

GENT H

ONITOR F58

OUTE O

PROGRAMMING F1

O RING), P

TO RETRIEVE CALL

(

ELP F61

VERRIDE F6#

(LNR) F8

LACING A F73

) F53

F*#9*(

F*90 (

F99 (

F*92 (

HOLD XFR/C

F*6# (

F*98 (

INDIV.)

ALL)

LV)

DEL)

OFF)

)

OFF)

ONF

CANCEL

OFF

)

Sprint Sprint Protege Sprint Protege Keyset - with Display

Specifications and Main Features

Frequently Asked Questions

User Manual